Customer Reviews for U-Haul Moving & Storage of Richardson

Rating:

5.0

N/A

Rating:

1.0

When renting the equipment, offer options such as where the closest center is to drop off rather than just guessing. Also asking how long we need the equipment rather than guessing and renting it for a full day. The customer service is trash, needs to do better as employees were handing off customers because they were tired and needed a break. The guy who “took care” of us had no idea what he was doing so when we were returning things, we were running across town.

Rating:

4.0

This is only the second time in 2 years that I rent from this location but BOTH times the manager has been rude. I didnt catch his name unfortunstely as I did not go there expecting a bad experience nor intending to take names. I needed a trailer to move some furniture: I forgot the hitch pin for my uhaul installed trailer hitch: when I stated this to the employee, before she could respond, this gentleman walked up and said I'll give you ten minutes to go get it, or buy another one, otherwise we will cancel the order. No offer to help, no discussion on what he could do to HELP, just a quick snap and he walked off. It left a terrible impression: and as I hurried home, i realized he was the same person that pointed out mud on the wheels the last time i rented a moving van and said if i didnt clean it, he would charge me the cleaning fee. I will not return to that location for sure.

Rating:

3.0

I felt the staff was rude

Rating:

5.0

Very clean and quick service. Check in was a breeze and return was also. My kind of service.

Rating:

5.0

Keep the same service

Rating:

5.0

Excellent customer service

Rating:

5.0

Good

Rating:

1.0

Did not allow an authorized driver to be included in the contract.

Rating:

5.0

The gentleman checking in the vehicles was very polite and helpful and got me on my way very quickly with no issues.

Rating:

5.0

Had an issue with location on Arapahoe that your team fixed and was supportive while doing so

Rating:

5.0

excellent service, just one thing, the instructions of the drop off 24/7 are not clear enough, when dropped off the trailer and one guy left the trailer he rented by the entrance of the parking lot, it was king of overwhelming because we did not wanted to make a mess with the parking LOL, other than that excellent, keep the good job up!!

Rating:

5.0

Great job

Rating:

5.0

The management (Jose Montes) and staff went above and beyond in providing customer service to accomodate me and ensure my needs were met.

Rating:

1.0

I turned in the keys after hours, dropped into the return box (I have a video confirming it). The place stated that they never received the keys and kept charging me daily for the whole month. Also, they stated they had to rekey the truck because they didn't receive the keys back, and charged me for that. I spoke with the manager Jose who assured me that he will take care of this, but nothing happened. I waited for a while, then tried to contact him again, but he stopped replying to my messages. I can't believe this happened with a company like U-Haul. This is something that scammers would do.

Rating:

5.0

The only thing that was time consuming was using the mobile app to check in but still having to go inside and wait to get the key.

Rating:

5.0

Thank you

Rating:

5.0

I appreciate the assistance in using equipment that I’m not overly experienced in using. They were helpful at the check-in and drop off. Thank you.

Rating:

5.0

GREAT CUSTOMER SERVICE AND CLEAN VECHICLES

Rating:

3.0

Poor customer service!

Rating:

3.0

All very rude

Rating:

5.0

The whole process was smooth from the check in to the drop off. The staff was friendly and quick.

Rating:

5.0

Josè is an excellent manager. Everyone was always helpful whether it was renting storage or a Uhaul. Erroyll stepped up helping no matter what was asked of him. J.B. is another employee I'd like to recognize. Professional. Friendly. Courteous. Thank you all for wonderful service.

Rating:

2.0

The staff at the counter are pleasant, beyond that I don’t have anything kind to say. This time the truck I got whistled like belts need changing, couldn’t turn the A/C off, and had a big crack across the windshield. I ordered a utility dolly, but they didn’t have one and changed it to an appliance dolly and made me pay the difference. No dolly, come on U-Haul! My third and final rental with them; three strikes, you’re out!

Rating:

4.0

Tow dolly had a bulging tire that created excessive vibration when towing empty or with a load.

Rating:

5.0

My wife and I picked up a box truck, professional service from pickup to return. Very comfortable and reasonable transaction! Highly recommend!

Rating:

5.0

Great customer service!

Rating:

5.0

I think this is excellent service, overall i am satisfied, keep it up

Rating:

3.0

Parking was a concern, too many moving vehicles blocking the entrance

Rating:

3.0

Customer service was adequate. Did not appreciate the fact that we were told " your truck is in our back lot" instead of we will bring it around. The employee was all bubbly with the person in front of us and just blah with us.

Rating:

1.0

Charged my card multiple times for no reason, billing system issues, rude employees. Slow experience. Took forever.

Rating:

5.0

Nothing

Rating:

5.0

I’ve used their services twice in the past month, and each time the vehicle’s availability and cleanliness exceeded my expectations. Their reasonable prices ensure I’ll be a returning customer.

Rating:

4.0

Problem with the brake lights and one turn signal.

Rating:

5.0

👍🏾

Rating:

4.0

Would have been 5 stars but only had one person checking out vehicles while customers wait, then seeing numerous other employees walking in and out …. Not waiting on people. I get they have other jobs to do but you need more counter help

Rating:

5.0

The truck didn’t have a pleasant smell

Rating:

5.0

Excelente

Rating:

5.0

I like this service

Rating:

5.0

Muy buen personal de trabajo me atendieron muy bien felicitaciones

Rating:

1.0

Rented a 10' truck which didn't start so they had to give me another truck and the new truck had a broken dial used for the A/C, BTW it was raining hard that day. When I returned the truck I handed the keys to the employee behind the counter and thought I was done. Well, after a couple days I got a call from them saying I didn't return the truck. I returned it the same day and they couldn't find the keys so they assumed I still had it. They were asking me what time I returned it and what the guy looked like who I gave the keys to; just a total mess. Then after that I got the bill and they over-charged me 2 extra days. Apparently, they didn't believe that I returned the truck in when I said I did. All-in-all the experience was terrible and that location has some serious management issues as you can see.

Rating:

5.0

In an̈d out service is what keeps me coming back.

Rating:

4.0

Service tech met us outside and was able to detatch and get on my way quickly

Rating:

3.0

The details regarding pick ups and local residents versus out of town residents should be clarified amongst staff and customers. I was told by the employee at the register that in order to rent a Uhaul you have to be a “local resident”. I have never been told this. That was irrelevant, however, because my rental was an out of town one way rental. Had the employee checked prior to telling me “you can’t rent the truck unless you have a utility bill”….she would've known better!

Rating:

3.0

When I attempted to call before close, they kept me on hold until 7pm then the phone disconnected.

Rating:

4.0

Everything was good. They were able to upgrade my truck especially on a Labor Day Weekend. I did need and believed I reserved a dolly, but was unavailable. I had to go buy one.

Rating:

5.0

NA

Rating:

3.0

I was informed according to the equipment contract to return equipment to this location which I did. Upon returning it there was a big mix up according to the gentleman who initially took the trailer so they had to call I’m assuming a supervisor. We had to wait a long while before we could leave. Which would have been ok but in the meantime later I received a call from equipment recovery stating I hadn’t returned the equipment. I called and spoke to Peggy who took care of the problem. I am now completely relieved the mix up has been resolved for both entities. Thank you Peggy.

Rating:

1.0

What a scam. I drove 70 miles. 20 of them loaded with about 1000pounds. I filled up the car to what it was when I got it. When I brought it back, I was told it was not enough gas in the tank. I went back to a gas station and filled it up some more, in total 7 gallons and visually I know it was more gas than when I got it. When I brought back the second time, I was told that there was not enough gas again. The picture with original gas, no one showed me as it was not available. Very disappointing

Rating:

1.0

Messed up the billing tried to overcharge means

Rating:

4.0

Picking up was not good, and drop-off was troublesome. Overall, I reserved 4-5 days ago. Still, I was told that it is not available in Bowie. overall, it was a too-bad experience.

Rating:

5.0

The fender on the driver side on the auto transport was VERY DIFFICULT to lay down. It was cemented (not literally) to the trailer. I had to loosen fender bolts and pry it down to eventually work as designed. Additionally the safety chains were missing rubber connectors; used tape instead. Overall, no real issues. 3d time to rent from this facility. U-Haul staff always very helpful and ready to connect the trailer to my truck.

Rating:

5.0

Keep it up guys

Rating:

4.0

Keep up the good work! Whatever this location is doing, they need to continue it and perhaps train other facilities because this was the best experience I've had with a uhaul facility.

Rating:

5.0

I dropped off my truck rental using the app to return the equipment. Unexpectedly an employee named Kay still came over to assist me. He was so kind asking how my rental went and if I needed anything. I’m almost 8-months pregnant and while I was waiting in the crazy Dallas heat for my Uber- he brought me an ice cold bottled water. I honestly never expect this level of customer service anywhere -especially at uhaul. Thank you Kay!!!

Rating:

2.0

Trailer drop off location is extremely hard to find. Customer has to do all legwork to find trailer lot that is not marked. Customer also has to ignore the huge and obvious drop-off signs to drop a trailer. Then the customer has to maneuver the trailer via backwards parking to wherever the employee directs. Ok for some, but if my sister had driven it she would have been challenged and frazzled.

Rating:

5.0

Make sure you let a customer know that they will get gouged if they do not take it back to the exact location they picked up from. When this reservation was made, nothing was said about this, and so was dropped at a convenient location. My disabled mom paid for the dolly and authorized the $63.75 charge, but later was charged an exorbitant amount because it wasn’t dropped back off at the same location. This was not explained or officiated to her or myself, and she did not authorize the charge. We have cashed and are waiting to hear back. This is terrible service to take peoples money and not inform them if any additional charges about a drop off. Shame on U Haul

Rating:

3.0

Bigger better parking area . Confusing to drop off and did not have where to go . Small and very minimal signs .

Rating:

5.0

The Uhaul location is well located for not only Richardson but the surrounding areas. The staff are extremely helpful and personable. I'll definitely use this location again.

Rating:

4.0

The special advertised didn't work as advertised and made for some confusion

Rating:

5.0

Jose and Erroyl went beyond the call of duty to assist me. They represent the company well.

Rating:

3.0

We are in the 2nd floor. I was expecting an elevator. Makes storing heavy or bulky items difficult

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

No complaints. Easy move in and move out.

Rating:

5.0

I had a unit there for several months and always get my truck rental at this location, I will pass this location to everyone I know and email and text them because of the service they provide ,

Rating:

5.0

went beyond my expectations. Jose is excellent.

Rating:

4.0

The staff was very friendly and great to work with especially so late on Sunday.

Rating:

5.0

Staff was very helpful and attentive.

Rating:

3.0

Employee charged me for gas when I clearly replaced the gas and I had to go back and get a refund

Rating:

1.0

I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.

Rating:

2.0

This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.

Rating:

5.0

Kind and a very accommodating staff!

Rating:

5.0

Friendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.

Rating:

2.0

I didn’t use the storage It was way too small and extremely unacceptable.

Rating:

5.0

Taylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!

Rating:

4.0

Provide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.

Rating:

5.0

This U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!

Rating:

4.0

Wished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked

Rating:

4.0

Na

Rating:

1.0

Access code per email didn't work

Rating:

5.0

Adam was very professional, thorough, and efficient!

Rating:

5.0

The facility’s were kept very well, organized. I’m satisfied

Rating:

5.0

Great staff Taylor and Ethan are amazing people to work with very helpful

Rating:

5.0

Staff were friendly and funny

Rating:

2.0

The access hours are supposed to be until 10 PM but when we got there at 7pm we were told by Avery that she needs to KICK US OUT as soon as they are ready to leave. This was because the “doors weren’t working” even though we got in by checking in at the gate and doors opened for us with no issues. Here is how this could have been a better experience: 1) add a note on your website under the store if there are issues. What if I had movers with me? 2) Identify the training gaps and train your employees. You should add how to phrase what you say to customers in your training curriculum. What matters is how you say it not what you say. Your other south austin location is even WORSE.

Rating:

2.0

The girl was rude and was not helpful

Rating:

5.0

Great

Rating:

3.0

Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.

Rating:

1.0

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Rating:

3.0

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Rating:

5.0

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Rating:

3.0

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Rating:

4.0

Staff was very courteous.

Rating:

5.0

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Rating:

4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Rating:

1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

Rating:

1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

Rating:

5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Rating:

5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Rating:

5.0

Good deal good price

Rating:

5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Can't say enough good things about these guys. Thanks again, -Jason

Rating:

3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Rating:

3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I’ve ever encountered. We won’t be using this facility again for that reason alone.

Rating:

3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Rating:

1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Rating:

5.0

Good

Rating:

4.0

Only con is there are no large storage units downstairs.

Rating:

5.0

Katelyn was phenomenal and very professional!

Rating:

1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Rating:

1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Rating:

1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

Rating:

5.0

The storage facility was excellent and had helpful staff available.

Rating:

5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

Rating:

5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Rating:

5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Rating:

2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Rating:

5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

Rating:

5.0

The U haul reps were patient and thorough throughout the year process

Rating:

5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Rating:

4.0

Everyone was great

Rating:

5.0

Easy and efficient

Rating:

5.0

Awesome staff!

Rating:

5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

Rating:

3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.