CHRISTOPHER C. on 9/23/2016
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Great staff and GM. I will be back to use this location.
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Delores H. on 9/22/2016
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Great service!!
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Harold B. on 9/19/2016
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We reserved the truck at one location and had to pick it up at another location further away. Mileage calculations were from place of pick up to place of drop off so we had to add mileage because we were further away from the place we reserved. Seems we were nickel and dimed every time we turned around. At least the mileage charge was fair.
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MISTY D. on 9/18/2016
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One employee spoiled the fact the lady checking us in was nice.
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Patrick H. on 9/17/2016
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I used a small truck for two hours and it cost me $55. - (+$4 in gas). - Total rip off. - I will never use a UHaul again. - The store was fine, the people were fine... The charge to use a SMALL (10') truck for TWO HOURS costing SIXTY DOLLARS is RIDICULOUS. - You have lost a customer AND I will never recommend you to anyone.
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darlene h. on 9/17/2016
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The van was great, clean and in great working order.
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Jorge L. on 9/16/2016
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This person promised to adjust my bill to reflect the $75 discount and did not.
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Kyle Q. on 9/16/2016
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Great. Quick and easy. Thx!
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heather u. on 9/15/2016
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I had a remaining balance that ended up in the UHAUL claims when I was told from the beginning that any over payment or remaining balances would be deducted from my credit card on file. However, this did not happen for me, I got told I would owe late fees associated with nonpayment of the remaining balance, so I had to make calls to get this paid to avoid fees. I thought it would just be deducted from the card on file like I was told.
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robert v. on 9/12/2016
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My credit card was billed for services that I did not receive myself. I gave my credit card information for my brother just to be used for a reservation and told the agent at the desk that it was not to be used for payment. I did not swipe my card and the agent said it was supposed to be a cash only transaction. However, my credit card was still billed when the vehicle was returned against my instructions. The location is in Richardson, Texas on Highway 75.
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scott g. on 9/8/2016
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During a previous rental, me wife had words with an employee that had a smart mouth.
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Betsy D. on 9/6/2016
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Office area was very messy. The employee was very nice. I am an animal lover but he had his two Boston Terriers in the small office with him. He crated them when we came in but they were barking as we were trying to handle business. This would not keep me from recommending this location. The employee was very helpful to us. Office area could use some cleaning up!
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Dianne E. on 9/6/2016
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Had excellent customer service
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celine c. on 9/6/2016
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The truck reeked of cigarette smoke to the point of being intolerable, and the cab had not been cleaned in a very long time. The last customer's paperwork was still in the glove compartment, so nobody checked in there, obviously. The truck was in good working order, but the smell made for a miserable trip from Texas to Georgia. :(
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Christopher C. on 9/5/2016
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N/a
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Adam J. on 9/5/2016
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I waited in line for 10 minutes before I could talk to a counterperson. I had booked and checked in online. I should have been able to get in and out in under 5 minutes and not 20
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Tammy F. on 9/5/2016
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Dropped off keys, no waiting. Was told receipt would be emailed to me.
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Martha M. on 9/4/2016
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As usual U-Haul was a fantastic experience - great equipment and great service!
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Brent F. on 9/1/2016
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Extremely helpful and friendly, it's why I always go back to this location
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Milton H. on 8/31/2016
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Best Customer service!
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Esayas G. on 8/30/2016
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The GM is good guy but three was one tattooed very careless and unprofessional guy, I bought a key chain from the stores and said he'll lock the truck for me unfortunatly he did not. I don't know why he did and he left the chains loose, please beware if this guy
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April H. on 8/30/2016
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There needs to be more than one person working the inside desk to check out equipment, etc. I checked in online prior to arriving to get the truck, yet still had a lengthy wait because one customers' transaction took a long time and no one else came in to help the other customers waiting behind him.
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Brad B. on 8/29/2016
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It wasn't easy to find the office but once I did, the rest of the experience was very quick, professional and a good experience.
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KABURU M. on 8/28/2016
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Second time to this location. First time the man at the counter was very unfriendly and unprofessional that I wanted to report him. This time the GM just rubbed me the wrong way....not welcoming at all; leave your issues at home or at the door please. Also was booking a trailer but got a dolley. Definitely not ever renting one of those ever again.
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bryan t. on 8/28/2016
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good experience twice in a row!
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