The special advertised didn't work as advertised and made for some confusion
CHRISTOPHER N | First ImpressionsSelf Storage Units in Richardson, TX, 75080
U-Haul Moving & Storage of Richardson
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Jose and Erroyl went beyond the call of duty to assist me. They represent the company well.
LINDA B | First ImpressionsWe are in the 2nd floor. I was expecting an elevator. Makes storing heavy or bulky items difficult
Terence R | Online Move InEveryone was very helpful.
BENJAMIN M | First ImpressionsNo complaints. Easy move in and move out.
WYNDIE B | Overall ExperienceI had a unit there for several months and always get my truck rental at this location, I will pass this location to everyone I know and email and text them because of the service they provide ,
WINIFRED M | Overall Experiencewent beyond my expectations. Jose is excellent.
Arturo J | Overall ExperienceThe staff was very friendly and great to work with especially so late on Sunday.
BRYAN B | First ImpressionsStaff was very helpful and attentive.
Arturo J | First ImpressionsEmployee charged me for gas when I clearly replaced the gas and I had to go back and get a refund
MAYA L | Online Move InI will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.
Michelle B | Overall ExperienceThis was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.
Della G | Overall ExperienceKind and a very accommodating staff!
Harshal K | Overall ExperienceFriendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.
Harshal K | First ImpressionsI didn’t use the storage It was way too small and extremely unacceptable.
Joseph W | Online Move In