Customer Reviews for U-Haul Moving & Storage of Rome

Rating:

5.0

Great accomodations, staff was helpful and polite

Rating:

5.0

The representative that took care of me was phenomenal. I would use U-Haul again in the future. Don’t change anything about the process it was perfect.

Rating:

5.0

Nothing. We were happy with the service

Rating:

5.0

The attendant was very friendly. It was open until 7:00 PM and easy to find right on NY 46 just a few blocks from the center of Rome NY.

Rating:

3.0

For the box trailers you should have wheel stands to take the trailers on and off renters trucks. It would reduce employee injury, and be easier on the renter.

Rating:

5.0

The rep at the store Aaron was flawlessly precise and efficient. Highly recommend.

Rating:

5.0

Attended did his job and was cordial.

Rating:

3.0

The trailer door was extremely difficult to shut for myself and even my brother-in-law. It stopped about 2” away from closing. It pulled to the right the entire time you are driving it. Which is exhausting especially after you have spent days loading it. I have rented multiple trucks through u-haul and this by far was my worst experience.

Rating:

5.0

Always a Easy experience working with Uhaul in Rome

Rating:

5.0

Very good experience very friendly and professional staff equipment was clean and worked great

Rating:

3.0

Typical U-haul experience. Much better than the previous for the sole fact that I didn't have to interact with the owner. It would also be cool if he wouldn't smoke cigarettes inside the damn trucks if we cant. Every time I get a truck from here, I get home reeking of cigarettes. Brad/bryan or whatever the hell his name is, is in the wrong business. But the location itself is fine. The truck itself was fine. Its the manager and the lingering stench of cigarettes and bad attitude.

Rating:

5.0

Overall nothing bad to say. Storage unit was clean and secure. Hours were convenient for if I needed to stop by and take or put something in my unit. Would use again.

Rating:

5.0

Had to give me a larger truck and called me to make sure i was ok with it. Excellent customer service on pick up and drop off. Thank you.

Rating:

4.0

Great communication also the lady was very helpful all I could say is that she knows her stuff and thank you for the service.

Rating:

4.0

Process was straightforward and the manager was professional and knowledgeable. I would rent again if the need arises,

Rating:

1.0

Indoor storage until you would think would be clear and clean of any water or damages done by the facility but NOPE my unit had water damage and nobody knew what I should do other then give me a managers card in which she didn't know how water would get inside to the unit but I have plenty of pictures proving different

Rating:

5.0

No complaints,Everything went perfect and the service was great!

Rating:

5.0

Great staff, helpful and accommodating

Rating:

4.0

Everything was fine. Personnel were helpful and friendly. Equipment in good condition and clean.

Rating:

5.0

Pickup from Stephanie was absolutely amazing her personality is amazing . She is always smiling and knowledgeable. I can’t thank this Rome location enough for the amazing customer service! Drop off with Aaron M was easy and his customer service is excellent. Thank you both for a great experience!

Rating:

2.0

Truck was real rough, Brad (the owner) gave horrible direction to his employees, had us waiting for 15 minutes, and then proceeds to tell me which documents I need and don't based on the fact that I needed an additional driver. I'll eat the extra 10-15 dollars next time and go to a different location. This is the first and last time I go to this specific Uhaul.

Rating:

5.0

The person helping us was very friendly and very knowledgeable. Overall a very pleasant experience. Thank you.

Rating:

5.0

The customer service there was very good, thank you.

Rating:

3.0

The gentleman that I returned the equipment to was extremely patient and professional. Should get him a raise.

Rating:

5.0

very professional .

Rating:

5.0

The gentleman was very helpful and polite

Rating:

5.0

Steph was great. Super cool chick. Everything went smooth

Rating:

5.0

Excellent customer service, very outgoing and friendly and also explained everything in detail and was happy to help plus answer any questions I had

Rating:

5.0

Outstanding great service

Rating:

5.0

Stephanie, the manager, was fantastic! She is so professional and polite. She is the reason we keep coming back to this location

Rating:

5.0

I have always received excellent care from the Rome establishment.

Rating:

5.0

The girl who helped me in the Rome NY location is fantastic!!. She took care of everything. Thanks again, Tom

Rating:

5.0

Was treated respectfully, and my concerns were heard and addressed. As for rental location my mother said nothing nice to day be quite

Rating:

5.0

Nothing. All good

Rating:

5.0

Stephanie is the best!

Rating:

5.0

I found the staff to be very professional, both the woman checking us in and the man who checked us out. The van was fine and was the perfect size for the job we had to do. We've used this location in the distant past but the service is still as good as it used to be. This is an excellent U-Haul shop.

Rating:

5.0

Stephanie is amazing! She is absolutely the best person working for Uhaul! Thank you again for everything!

Rating:

5.0

Great service and representatives. Would definitely recommend.

Rating:

5.0

I found it convenient and well price for a one day use

Rating:

5.0

Clerks pleasant and easy in renting truck. U-haul truck very clean and easy to drive. Next time I need a truck I will rent from U-Haul! Ty

Rating:

5.0

Absolutely nothing. Amazing service every time. Pleasant experience and service with a smile.

Rating:

5.0

No complaints

Rating:

5.0

It was a pleasure dealing with Stephanie. She is very thorough on explanations of all aspects of the storage units and entering the building. I loved working with her. She is such a pleasant person!

Rating:

5.0

Employee was easy to work with made the stressful experience easy and even was funny to lighten our spirits.

Rating:

5.0

Nothing, she was great to deal with..Thanks

Rating:

4.0

Put a height of the truck notice that is visible near the mirrors. Instruct driver/renter as to the location of controls, such as headlights. An overhead light in the cab would be helpful for locating controls in the dark. Inform the driver about how to release the emergency brake! The ramp was very hard to release and relock. A pull down step to get in & out of the cab would be very helpful.

Rating:

5.0

Driving at night there was some very slight glare thru the windshield from the lights of oncoming traffic because a slight film was built-up on the inside of the windshield. I get the same thing on my car and periodically clean it with newspaper and glass cleaner. The newspaper keeps it from streaking. I get streaks if I use paper towels.

Rating:

1.0

That truck needs a little bit of everything. Loose steering, hardly any brakes. When I got the truck it was one line below 3/4 of a tank but I didn't go inside and make them change the contract instead I should have because they charged me $8 for fuel I drove 7 miles and I put $5 in before I took it back. I shouldn't have to go in and nitpick an eighth of a tank on the contract before I leave. Also no one walk me to the vehicle no one helped me with my dolly or told me anything about anything just pointed outside and said row t, have a nice day. $5 in gas in a 10 mile a gallon vehicle means I put 12 miles in gas in the vehicle and only used a 7 mi and I ended up being charged for 2 gallons 8 something. The deal is done you got your dough but you won't get it from me again.

Rating:

5.0

Easy to drop off trailer and office was roomy and open.

Rating:

5.0

Love U-Haul

Rating:

5.0

Stephanie is very professional. NEVER had A bad rental with her!

Rating:

5.0

Manager was very knowledgeable and friendly, as was the other employee that I dealt with. Very quick and convenient check-in and drop off. Very organized and well run business, wouldn't hesitate to use them again.

Rating:

3.0

Storage unit leaked. You can see the path in which water will travel. There is a separation in the floor that is clearly patched but it’s not enough. Would highly recommend putting in better flooring in that unit along with repair to the wall. Staff was amazing at all times but I couldn’t risk my items being damaged.

Rating:

5.0

Keep up the good work. Arron had a great attitude, but could use a little more help. It got very busy when I picked up my trailer.

Rating:

4.0

When I got to this location I showed the person there the broken stabilizer bar and he said that the place I got it from didn’t inspect it very well

Rating:

4.0

the gas thing should be looked at. i ended up using the truck a little less than i planned and given the location of thing i filled up too soon so i wouldn't run out. the truck did less than 9 miles per gallon over all. if i filled up less than when i started, i would have been charged. but i returned with a decent amount more but no refund? I probably returned with $40 more in gas than it started with. instead of returning on the same amount - which is hard to gauge, you should have it returned on a full tank.

Rating:

5.0

excessive play in the steering. You need to constantly move the steering wheel back and forth while driving to keep truck in the lane.

Rating:

5.0

Storage was the perfect size at a reasonable rate

Rating:

5.0

thanks stephanie

Rating:

5.0

Only needed storage for a short time, but this location is very convenient, clean and I had no issues from the time I started my rental to move out. It’s very easy and convenient to do most things on the app, but associates at this store have also been very helpful with any questions or concerns I had.

Rating:

5.0

Above and beyond

Rating:

5.0

The lighting. Would have been better if it stayed on while I was there. Along with brooms accessible with out having to go into the office.

Rating:

4.0

Need to secure outside trash (aka dumpsters), seems as though pickers/homeless go through materials left in dumpsters (dumpsters are labled for customer convenience) Someone "could be" throwing away papers with PRIVATE information on it. But I understand these dumpsters are for customer conveniece and the "risk" falls to the customer vs UHaul. All-in-All EXTREMETLY PLEASED with this facility in Rome NY Lou Taverna 239-222-3032

Rating:

5.0

NO complaints. Thank goodness for U-Haul!

Rating:

5.0

Staff was extremely personable, helpful and otherwise very nice to interact with. I liked them all so far.

Rating:

5.0

Stephanie is always friendly and very helpful. Rented a storage unit twice and both times very good experience.

Rating:

5.0

Stephanie is a very pleasant and personable person. Always very helpful.

Rating:

5.0

Very secure

Rating:

5.0

GM is amazing also Amber is very helpful and knowledgeable.

Rating:

1.0

I’m writing this in order to bring it to the attention of upper management as the cleanliness of the storage unit was not only extremely unacceptable, but also a health risk. I’m extremely disappointed and upset upon entering my unit and discovering trash, multiple cigarettes scattered around the unit, as well as having it smell absolutely horrendous. As a combat veteran who served his country, I expected U-Haul to serve me with cleanliness, dignity, and respect. Obviously I wasn’t met with that and will further take my business elsewhere. Thanks for nothing.

Rating:

5.0

Staff was really friendly and helpful .

Rating:

5.0

Thanks to Stephanie. Who remembered me when I needed storage ASAP. I was so STRESS out... made decision making easier. Thanks to the team..... whose steady and customer service is more than capable while I used them. Clean and warm.

Rating:

5.0

I wish you could get the van or truck like you can the other truck's it's hard for some to get in and out

Rating:

5.0

The service that was provided was excellent!

Rating:

5.0

Staff was extremely helpful and courteous. Would use again if ever needed. Facility was very clean

Rating:

5.0

Thank you very much for your friendliness and convenience

Rating:

2.0

To little and not high enough u need 10 x 10

Rating:

5.0

Thanks millions stef

Rating:

5.0

General Manager Stephanie runs a tight ship over there! Everyplace is clean and tidy: the storage units and corridors, office, truck yard, even the bathrooms. Customer service is friendly, knowledgeable, and efficient. I couldn’t ask for a better experience!

Rating:

1.0

Absolutely horrible. Unit was disgusting and not accessible

Rating:

5.0

Stephanie the manager is amazing and she goes above and beyond

Rating:

5.0

Good Job........ And keeping me in mind.....

Rating:

3.0

The guy at the desk was great but I called before I got there to the main phone number and the girl I talked to reserved a unit that my local uhaul didn’t even have so I ended up going with a unit that is half the size I needed. Also she told me that I could have insurance for $10 but not that it was required for my state the people on the phone should be trained and only give out is really available at the location the customer is talking about. Also I told her I wanted a unit on the first floor and I now have a unit on the second floor as again what she gave me didn’t exist my my uhaul location.

Rating:

5.0

Stephanie is amazing. Let me suggest a portable wheelchair ramp so people in wheelchairs can get to storage units easier.

Rating:

3.0

I am 56 years old with bad knees and breathing issues. I didn't know I would have to climb a roll around stairway to get to top of my storage. That's only thing I'm not happy with. Manager said I would have to stop in or call everyday to see if a bottom one was open to transfer My belongings

Rating:

5.0

Good and quick business

Rating:

5.0

Stephanie was very nice, great customer service and professional!

Rating:

5.0

Your staff was awesome at the Rome location, very friendly, patient, and helpful to us.

Rating:

5.0

Courteous and efficient staff. Thank you .

Rating:

5.0

The gentleman who helped me was awesome he was friendly and efficient thanks again

Rating:

1.0

poor experience, rat and mouse manure among belongings. Antique table taken from unit. Would not recommend storing anything there.

Rating:

5.0

This location and your staff here are a shining star for your company. I am a frequent and return customer at this location for that reason. Thank you and keep up the good services.

Rating:

3.0

I wasn’t informed on how to work the garage door and could figure it out on my own & couldn’t ask for help as the associate locked the door and I couldn’t reach him .. I think in the future the customer should be thoroughly informed on how things work maybe the associate can physically show people how to open the door

Rating:

2.0

Guy behind the counter was on his phone the whole time. Very rude and unprofessional. When we filled out the paperwork any questions we had seemed like an inconvenience to him.

Rating:

5.0

Only needed unit for a couple weeks but thank goodness they had one available

Rating:

5.0

The Perry worker is a very good worker

Rating:

5.0

The guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.

Rating:

5.0

The two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.

Rating:

5.0

I am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.

Rating:

5.0

The store was amazing but that national number I called to make the reservation was horrible!!

Rating:

5.0

Uhaul staff was very helpful and friendly.

Rating:

4.0

The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It’s very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!

Rating:

5.0

Thank you for helping me out in a pinch.

Rating:

5.0

You guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .

Rating:

5.0

Thank you for helping me with the door!

Rating:

5.0

Stephanie was very helpful and professional. Highly recommend the Rome facility.

Rating:

5.0

The staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼

Rating:

4.0

The hallways were well lit. To see inside my unit needed a flashlight.

Rating:

5.0

Stephanie is an awesome manager.

Rating:

5.0

Excellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!

Rating:

4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Rating:

5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

Rating:

3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

Rating:

5.0

Love The Lady With All The Pretty Make up .

Rating:

5.0

Dallas was very helpful and nice.

Rating:

4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Rating:

1.0

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Rating:

5.0

The unit work PERFECT for our short term needs. Thank you!!!!!!

Rating:

5.0

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

Rating:

5.0

Great service, clean facility and the staff was always friendly and helpful when needed.

Rating:

5.0

The staff was helpful curteous and kind.

Rating:

4.0

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Rating:

1.0

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Rating:

5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Rating:

4.0

very good customer service

Rating:

5.0

Facility was everything we needed. Very clean and nice.

Rating:

5.0

Great job

Rating:

2.0

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

Rating:

5.0

Excellent customer service.

Rating:

5.0

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Rating:

1.0

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

Rating:

3.0

na

Rating:

5.0

none

Rating:

4.0

Service was good had no problems .. It made a bad situation easilier

Rating:

5.0

Thank you for making my move so smoothly.

Rating:

5.0

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

Rating:

5.0

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

Rating:

5.0

Great service

Rating:

5.0

Everyone was very helpful while I was using UHaul!

Rating:

5.0

Friendly and helpful services. Very clean place.

Rating:

5.0

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

Rating:

2.0

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Rating:

5.0

Satisfied

Rating:

1.0

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

Rating:

4.0

Too many price increases.

Rating:

2.0

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

Rating:

5.0

the persons at the counter were VERY helpful and on top of things .....Thank you

Rating:

5.0

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.