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CAMILLE W | Online Move InSelf Storage Units in Rome, NY, 13440
U-Haul Moving & Storage of Rome
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Wish there were larger stoage units so I don't have to get 2 storage units
Heather F | First ImpressionsI was happy in the beginning, but you know things happen to people‘s lives people struggle sometimes got behind I called. I didn’t ignore the calls or the bill. I swear my situation I paid the $406.70 and I knew that it was due the next one was due and said they locked me out so our policy is a policy but you let it go for three months and you allowed me to get in there and over $88 you locked me out again after I just paid 406 70 so I would not recommend U-Haul and Zoey was very rude but the two boys that worked at 3 o’clock shifts on Fridays, Jordan and the other one I think their names are best people I had for service ever
Jessica V | Overall ExperienceEveryone was so friendly and so helpful. I’m a college student right now and had to move in solo, which was so intimidating. But the staff was so friendly and so accommodating!
Evangeline A | First ImpressionsQuick easy painless rental process
Thomas P | First Impressions. At first staff was helpful and friendly until plow driver came in to talk to the worker.The staff never told us we did not 24 hour access to our unit and we could not put all our stuff in the unit after a certain time.the last unit we had we had 24 hour access to our unit. we need 24 hour access..
Nena G | First ImpressionsEveryone was very helpful and went above and beyond for me so I’m very thankful for that
SHERI R | First ImpressionsBradley was very helpful
Tammy S | Overall ExperienceBradley was very helpful & provided grat customer service 🤗
DEANA L | Overall ExperienceThank you to the gentleman that was nice to me when I went to close my account.
Amra M | Overall ExperienceWonderful customer service. Unit well lit. However, I would recommend that the hole gets filled in with cement by the entrance door to loading dock. (Trip hazard and the carts get stuck over them when trying to load/unload). Also, the latch on the storage unit door (#1134) didn't line up correctly so I would have to struggle and use a lot of force to latch it so I could lock it up. Also, the guest bathroom toilet was almost always very filthy where I would have to drive over to use Byrne Dairy's bathroom next door.
GRACE M | Overall Experience