Had to replace turn signal bulb wiper on passenger side windshield washer fluid and staff was rude when asked to extend my contract did not even offer to help figure it out
JEREMYP GRAHAMCustomer Reviews for U-Haul Moving & Storage of Rome
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager is very nice very respectful helps u with all your needs
john wintersI have used this location twice and each time was perfect
Mike RobinsMaybe a bell on the counter to notify an employee that there is a customer?
Steven ButlerGood device, agents were helpful
Paul WaterstripeWas quoted the wrong parts and wasn’t told until the hitch was already installed and had to pay an extra 100.00 over the quote. Will not come back!!!
Crystal StevensYou guys forgot to give us our Dollie’s that I paid 24 bucks for and on top of it you just handed us the keys and so we had to go looking for the damn thing.
Jenna SmithStephanie is always friendly and very helpful. Rented a storage unit twice and both times very good experience.
jean quigley | Overall ExperienceVery friendly staff. Explained everything, made renting easy.
Roger Smithlove you all
timothy gowettI was not to impressed that no one came out to show me the truck or tell me anything about it but I left the store
Sharon EdickGreat experience get great crew working there. General manager was amazing.
Jamie GallagherStephanie is a very pleasant and personable person. Always very helpful.
jean quigley | First ImpressionsGood customer service at this location.
Robert ElerickVery secure
Anna Montanez | Overall ExperienceGM is amazing also Amber is very helpful and knowledgeable.
quailee hunt | First ImpressionsEmployees were very courteous and professional. Made my move much easier. Thank You!
Goldie SeelmanDonald and Stephanie give grade A customer service. Quick to call me back, quick to schedule, caring about my needs as their customer. They helped get me back on the road with no issues in no time.
robert yagergreat customer service.
steve adamkowskiWhile the truck was fairly clean, there was a bunch of dirt and junk by the utility dolly. Overall it was great experience, easy to extend rental when I had to and easy to pick up and drop off!
Kyle BentonStephanie was knowledgeable, upbeat and very helpful💥
robert yagerI’m writing this in order to bring it to the attention of upper management as the cleanliness of the storage unit was not only extremely unacceptable, but also a health risk. I’m extremely disappointed and upset upon entering my unit and discovering trash, multiple cigarettes scattered around the unit, as well as having it smell absolutely horrendous. As a combat veteran who served his country, I expected U-Haul to serve me with cleanliness, dignity, and respect. Obviously I wasn’t met with that and will further take my business elsewhere. Thanks for nothing.
benjamin maroechi | Overall ExperienceBeautiful people
Ben PedrozaAmazing service! Love the way the team explained things to me in regards to hitches. I'm very glad to choose uhaul to do business with as the team here in rome is really awesome.
Marvin MallariEveryone in the Rome NY U-HAUL office is so professional and very nice. LOVE the Rome NY U-HAUL
Russell NiceGreat and efficient staff. Love new 4 legged employee really made my day!!
Heather BrownAmazing staff. I hate renting trucks, but the people that work at the Rome, NY U-Haul makes it very easy.
JEFF FINNEGANI was completely satisfied.
Christine JobsonEveryone there is so nice and professional. I'm the Rome NY office.
Russell NiceStephanie she needs a huge RAISE in pay. She is so nice and knows everything that goes on there. Give her a huge Raise in Pay . She definitely deserves it.
Russell NiceWorst experience ever I wouldn’t recommend it to my worst enemy rented the 10in truck smelled like shit half way to my destination the check engine light came on truck lost power almost got in accident they DO NAT TAKE CARE OF THE TRUCKS after all that the transmission went on it horrible experience I called the number for help and communication was ass never again
Ibro MuratovicStaff was really friendly and helpful .
DAIOMY HERRERA | Overall ExperienceDonald was great. Very helpful in hooking up
David SmithStephanie was awesome. She made the transaction simple, easy, and was extremely pleasant. She had the trailer hooked up and ready to go for us quickly. I’d highly recommend this location. Also, the store was very clean!
Brett LanceI would prefer to talk to the store staff, not a call center
Thomas PlattThe store always ensures I am given the best service and goes above and beyond to accommodate.
Norman GagnonI don't know that there is much to do for this one but the previous customer missed the memo about not smoking in the truck. It smelled pretty strong. Maybe the no smoking stickers in the driver and passenger side windows could be larger? Otherwise, the whole experience was great.
Brian WinterThanks to Stephanie. Who remembered me when I needed storage ASAP. I was so STRESS out... made decision making easier. Thanks to the team..... whose steady and customer service is more than capable while I used them. Clean and warm.
Cheryl Riley | Overall ExperienceNothing
Naomi OshelExcellent customer service!
Paula BrownContinue to be as welcoming and helpful as you and making customers feel like family and y'all will continue to do very well!
Caleb GravesChange Nothing!!! The service I received was outstanding! The staff were very pleasant, accommodating, and knowledgeable. The facility was very clean, including the van I rented. The manager of this facility should be commended for how well this facility functions. I will not hesitate to use this facility in the future and will not have a problem recommending this facility to others.
anthoney rotoloTrailer marker light on fender needs to be replaced. The trailer jack needs work as it is extremely hard to operate. Stephanie was amazing, she was willing to take care of my needs and hooked the trailer up perfect. The store and parking lot are extremely clean.
Robert WestI always have had terrific customer service at this location. Staff is courteous and efficient.
Jay LiebAll was good. Professional, efficient and courteous service by staff. Thank you!
STEPHENM RYAN-VUOTTOVery helpful see above
John LeonardGreat Job
John AveryBoth of the desk people I dealt with were very good. Equipment was fine.
Richard NasciI wish you could get the van or truck like you can the other truck's it's hard for some to get in and out
Wendy Gordon | First ImpressionsFriendly, helpful staff. No problem with pickup or return process. Quick process.
John FitzgeraldI reserved a 20’ U-Haul a few days before and when I showed up they didn’t have one. The 15’ they gave us was so slightly too small I had to take a second hour long drive to pick up just a handful of items and they only gave us a 10 dollar discount as if that makes up for extra time and gas money I wasted.
Ayanna ChristinaStaff very friendly and helpful.
Richard BudlongThe staff was excellent, and the equipment was ready when promised. Thank you.
Paul MarshallThe manager at this location is an amazing worker. I have rented here before and she goes above and beyond every time.
Jonnie NicklesAlways my go-to for all my transport needs. Great people and excellent service.
Stacy AlamondExcellent customer service. Quick and easy all the way around. Employees were extremely helpful and friendly. Very happy. Will use again
Eric HallThe staff was friendly and the price was affordable. I used the trailer I rented to haul some gravel. Make sure that you check the tailgate to ensure it is fully closed or you'll be trailed by bouncing stones all the way home from the quarry like I was. In hindsight, I should have checked the tailgate before loading up, but it would have been nice if the trailer had left the Uhaul yard with the tailgate properly secured.
James MilliganGreat customer service
Derek UtterNothing !!! The service was excellent.
Carl DillmanExcellent service and technician.
RICHARDJAMES CAMPBELLThe service that was provided was excellent!
Brenda Mendoza | Overall ExperienceStaff was extremely helpful and courteous. Would use again if ever needed. Facility was very clean
William Matwijec | Overall ExperienceVery clean and organized. Easy drop off. The girl with the cool tattoos ( sorry can’t recall her name ) was very helpful, fast and efficient!
DAVID BURGDORFAmazing staff!
Melissa GrantThank you very much for your friendliness and convenience
Linda Pitoniak | Overall ExperienceExtremely happy with this location, team and equipment. They are the tops. Have been renting trailers from them. Now that they have my information, I am in and out in minutes. Stephanie runs a great operation.
John RyanTrailer is in need of attention- there is lots of play in the wheel bearings causing a vibration.
Brian BoudreauTo little and not high enough u need 10 x 10
Roshan Harrison | Overall ExperienceThanks millions stef
Peter Colgan | First ImpressionsGeneral Manager Stephanie runs a tight ship over there! Everyplace is clean and tidy: the storage units and corridors, office, truck yard, even the bathrooms. Customer service is friendly, knowledgeable, and efficient. I couldn’t ask for a better experience!
Deborah Kieffer | Overall ExperienceAbsolutely horrible. Unit was disgusting and not accessible
James Vienneau | First ImpressionsStephanie the manager is amazing and she goes above and beyond
Tabitha Filoso | Overall ExperienceGood Job........ And keeping me in mind.....
Cheryl Riley | First ImpressionsThe guy at the desk was great but I called before I got there to the main phone number and the girl I talked to reserved a unit that my local uhaul didn’t even have so I ended up going with a unit that is half the size I needed. Also she told me that I could have insurance for $10 but not that it was required for my state the people on the phone should be trained and only give out is really available at the location the customer is talking about. Also I told her I wanted a unit on the first floor and I now have a unit on the second floor as again what she gave me didn’t exist my my uhaul location.
ashley goonan | First ImpressionsStephanie is amazing. Let me suggest a portable wheelchair ramp so people in wheelchairs can get to storage units easier.
Jacob Moore | First ImpressionsI am 56 years old with bad knees and breathing issues. I didn't know I would have to climb a roll around stairway to get to top of my storage. That's only thing I'm not happy with. Manager said I would have to stop in or call everyday to see if a bottom one was open to transfer My belongings
Brenda Beasock | First ImpressionsGood and quick business
Ramon Carraquillo Jr | Overall ExperienceStephanie was very nice, great customer service and professional!
Brenda Mendoza | First ImpressionsYour staff was awesome at the Rome location, very friendly, patient, and helpful to us.
KIM CADWELL | Overall ExperienceCourteous and efficient staff. Thank you .
LOYD WILLIAMSON | Overall ExperienceThe gentleman who helped me was awesome he was friendly and efficient thanks again
Kristina Phillips | First Impressionspoor experience, rat and mouse manure among belongings. Antique table taken from unit. Would not recommend storing anything there.
Michael Sheppard | Overall ExperienceThis location and your staff here are a shining star for your company. I am a frequent and return customer at this location for that reason. Thank you and keep up the good services.
LESLIER JR KEY | Overall ExperienceI wasn’t informed on how to work the garage door and could figure it out on my own & couldn’t ask for help as the associate locked the door and I couldn’t reach him .. I think in the future the customer should be thoroughly informed on how things work maybe the associate can physically show people how to open the door
Michelle Myers | First ImpressionsGuy behind the counter was on his phone the whole time. Very rude and unprofessional. When we filled out the paperwork any questions we had seemed like an inconvenience to him.
DOMINIC VANCIL | First ImpressionsOnly needed unit for a couple weeks but thank goodness they had one available
DONNAC SALVADOR | Overall ExperienceThe Perry worker is a very good worker
Cassandra Blackshear | Overall ExperienceThe guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.
Bruce Couverette | First ImpressionsThe two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.
Jodi Link | First ImpressionsI am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.
Norma Gagnon | Overall ExperienceThe store was amazing but that national number I called to make the reservation was horrible!!
Joseph McRae | First ImpressionsUhaul staff was very helpful and friendly.
Laurel Pelkey | Overall ExperienceThe unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It’s very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!
Alicia Scanlon | First ImpressionsThank you for helping me out in a pinch.
Kathy Whyte | Overall ExperienceYou guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .
Coleen Mahardy | Overall ExperienceThank you for helping me with the door!
Nicole Charron | Online Move InStephanie was very helpful and professional. Highly recommend the Rome facility.
Patrick Kiley | First ImpressionsThe staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼
Ruben Vicencio | Overall ExperienceThe hallways were well lit. To see inside my unit needed a flashlight.
Joe Shea | Overall ExperienceStephanie is an awesome manager.
Mitchell Duvall | Overall ExperienceExcellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!
Juan Delmoral | Overall ExperienceThe reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.
Annette Clark-Hani | Overall ExperienceI can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen
TAMMI COWEN | Overall ExperienceThe "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️
COLLEEN M WHITLOCK | First ImpressionsLove The Lady With All The Pretty Make up .
Billie Jo McDaniel | Overall ExperienceDallas was very helpful and nice.
Natalie Lahera | First ImpressionsThe only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.
Tiara Mitchell | Overall ExperienceThe same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.
Sarah Ng | First ImpressionsThe unit work PERFECT for our short term needs. Thank you!!!!!!
Andrew Tassini | Overall ExperienceThe lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.
therman clark | Overall ExperienceGreat service, clean facility and the staff was always friendly and helpful when needed.
Lindsey Finster | Overall ExperienceThe staff was helpful curteous and kind.
Mary Charbonneau | First ImpressionsI ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.
Renee Harris | Overall ExperienceThe storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers
Ursula Rivera | Overall ExperienceThey went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.
Paula Foote | First Impressionsvery good customer service
Pamela Nelson | First ImpressionsFacility was everything we needed. Very clean and nice.
Rita McPheeters | Overall ExperienceGreat job
william resnach | Overall ExperienceReserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere
jennifer Winn | First ImpressionsExcellent customer service.
victory smith | Overall ExperienceThere was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.
Diana Wallace | Overall ExperienceWas told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience
Ryan Dee | First Impressionsna
CLELAND MCCLAIN | Overall Experiencenone
GARY ILLI | Overall ExperienceService was good had no problems .. It made a bad situation easilier
Renee Harris | First ImpressionsThank you for making my move so smoothly.
Cathy McDaniel | First ImpressionsStephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.
darryl tardugno | Overall ExperienceThe staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!
ROY BENHAM | Overall ExperienceGreat service
cynthia Hollenbeck | Overall ExperienceEveryone was very helpful while I was using UHaul!
Katie Wutsch | First ImpressionsFriendly and helpful services. Very clean place.
Cynthia DeDominick | First ImpressionsI've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.
zipporah monroe | First ImpressionsThis Uhaul did not work the dome light, the U-Haul was extremely dirty.
Chris Peters | First ImpressionsSatisfied
Ervin McIntyre | Overall ExperienceThis is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform
John Buffa | ReservationToo many price increases.
DAVID FARNSWORTH | Overall ExperienceVery unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ
kimberly Fredericks | Overall Experiencethe persons at the counter were VERY helpful and on top of things .....Thank you
joyce hanna | Overall ExperienceStore manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.
TERESA DEMAREST | Overall ExperienceAll I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.
juliet Russell | Overall Experience