I have rented from this location several times in the past couple of months and found that I was always given excellent customer service by staff person Dallas. He is personable, friendly, and always courteous to the customers. I will recommend this location to my friends.MAXINE R.
Moving Truck Rental in Rome, NY at U-Haul Moving & Storage of Rome
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Rome, NY 13440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very good experience. I first dealt with Mike brown and just let me say. I will be def be back because of him. Very personable, he matched your competitors price and made it more pleasurable transaction. The morning I picked the truck up I was greeted by Brittany perhaps, I forget her name. She was so cool, and she knows her stuff very smart she was training someone while helping me. All around great experience. Thank them again for me.shawn H.
The staff was helpful, friendly and it was an easy interaction.JESSICALYNN O.
Always friendly. Equipment is always taken care of. Never any problem. Would definitely recommend this place.TERESAANNE D.
Always polite and easy going. Ready to help s far as helping make sure you only rent what you need. Grounds and business always clean. Never an issue doing business here.TERRIA G.
Stephanie was pleasant while doing the contract. Excellent customer service. New Transit van was very nice, but weird to have snow tires in June. Smartphone self return was very simple to complete.Joshua W.
Friendly staffBARBARAANN C.
Great customer service at this location.David H.
I have been renting from Uhaul for many years. I've never had an issue Erie Blvd Rome location. Friendly staff, good equipment.Marcus P.
I dealt with both Stephanie and Dallas and I can honestly say that they were BOTH the most courteous associates I have ever dealt with with a retail company. They solved all concerns easily and I would highly recommend this U-haul location to all my friends! I will definitely be back. James ToddJAMES T.
It was goodLOUISE F.
Location was clean and rentals in the lot appeared well kept. The young women (I think her name is Stephanie) was polite, professional and knowledgeable. She immediately identified the problem with the hitch lock and proceeded to fix it. She demonstrated true customer service. I hope U-Haul knows how valuable she is.Norbert N.
The staff were very helpful and courteous. Helped us process our refund for the extra boxes that we did not use. Plenty of space at the location itself to pull in the truck with auto transport attached.Courtney M.
Super friendly and easy renting experience. The cargo van is a great price, easy to drive and fits a lot.Jeremy E.
There were some issues with the GM there that is generally above average however they were addressed by the district and I was treated much better. Thank you.JOSEPH M.
kind people they work hard.but need more workers they our under staffMARKL V.
Employee greeted me outside upon my arrival. He was friendly and maintained social distancing and mask precautions. The location appeared clean and inviting. Service was fast and efficient without feeling rushed.Ryan S.
Young man that checked me in was new and very uncertain of himself. i would suggest a little more training and maybe spending some time with someone that was experienced before leaving the new employee alone.THOMASH H.
When they say no contact I guess they meant it we waited for an hour just for keys no one was around then also we tried to extend reservation and no response then we get U-Haul repoed apparently our fault when we tried paying 17 times then a day later get charged $580 for apparently a 3 day rental below 50 miles and didn't receive my deposit back oh yeah no highly unprofessional and will scam you of your moneyJoshua B.
I was nervous about driving a large vehicle. But driving the cargo van drove like a dream. Would love to rent that van again.KARI JEAN M.
This location was 100% in all respects. Staffer was helpful and performed as expected.JOHN G.
It took 45 minutes to pick up vehicle...and I had pre registered. Also 15 minutes to drop off because person didn't wait on me...I finally just left keys on counterKeith H.
This place is well managed and everyone is courteous.LINDAJANE J.
The truck I rented was a very good truck the renter was very polite,,,,,,thank you u haulBeverly W.