Everything was great ! Paige did a fantastic job !
Rhonda MCustomer Reviews for U-Haul Moving & Storage of Rossford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When returning rental item make sure the person knows what they are doing. How to read fuel gauge.
Tammy MBad wipers, mirrors are very difficult to move. Felt like the rear right suspension was bad and the alignment was out. Second time I rented these trucks and the maintenance was questionable. Service at pickup was little to nothing but upon return, the lady checking me in was superb. Because of her I chose to give uhaul more business next week.
HOWARD MThree new tires and one well worn tire that blew out. I checked tire pressure and the three new tires were greatly over-inflated, and the worn tire was at the proper pressure. When I noticed the vibration with the car on the trailer, I knew my safety and my vehicles safety were at risk. There were no available trailers to trade over.
william rDesiree was very helpful in helping me pick the right size unit. Location was extremely clean and secure. Inside unloading dock was very helpful because it was pouring down rain. Truck pickup and drop-off was fast and easy. Excellent experience!
Ken Q | First ImpressionsThe fuel was left at 1/4 tank and that’s how I was to return it I put too much in not knowing the tank size and fuel mileage. I spent $30 too much. The tank should have been full like car rental places then I would replace what I have used. I’ll not take a truck that doesn’t have a full tank again. With that part of the experience I am not pleased at all.
CHRISTOPHER FI had a great experience with my cross country move with a U box container.
kathleen hI dropped off after hours so didn't interact with anyone at the Rossford location.
Jason ZThe movers that came did not bring any type of equipment like I was told they were going to have they treated on top of that? They treated my furniture, and all of my items disrespectfully. They drag it through the dirt. They drag it through The Rocks. The gravel they just tossed it in the box. I was left to believe that they couldn't put anything in there. And I was gonna have to leave stuff behind, or put it in a nether storage and come back for it. Later they didn't wrap anything up with the furniture pads, I ended up having to hire another set of movers to come in. And correct what they did. And not only did they wrap everything up and put everything in their butt, all the stuff that I thought I was gonna have to leave behind. They was able to fit in there, also, which means the movers. You sent, did not pack it correctly. So my experience was not a positive one. Not only that, but they rushed through the job because they had booked another job, leaving themselves only 2 hours to complete my job, technically less than 2 hours. Because they had to leave before noon so that they can get to their other job at noon. So they got 300 or however much money it cost me to not even complete the job. And I still had to spend another three hundred dollars to get it done, right.
arkkieta aTruck was not available when reserved. Had to wait till location opened and delayed the move. Truck was in pretty rough shape. Skirting broken and bent along with a lot of scratches all around. Driving the truck was freighting. A lot of shaking and steering issues it has.
David CEverything was great. I don’t see no improvements. This is my first time using you guys and I’m so far satisfied..
Diana SThe lady, forget her name, that worked with me was very helpful. The gentleman acted as if he was not really interested in assisting.
Steve PApp. Performance can be sketchy at time. Loading errors, etc. I had to choose an inconvenient drop off location, only to discover a full service Uhaul facility very near to my destination. Changing drip off location was easy, but the phone number given for changes was no longer in service. Still an excellent overall rental.
MATTHEW PThe employees were very friendly and helpful hooking up and disconnecting the trailer I rented,
RICHARD BDropped trailer off after hours and was charged $20,i have never been charged extra for doing this ,i was very surprised and disappointed
MICHAEL KNothing. It was all great.
Mike JI think you're doing a great job as it is. I like that new facility. Sorry to say I hope I don't need you again... Lol 😂 Thanks for the great experience!
Ronald AVery friendly staff.
MICHAEL TNothing. They were so helpful and answered all of my questions. The van that I rented worked out great.
Mike JCustomer service was great. No issues with my vehicle and the return went as smooth as when I rented it out.
Catherine BNo issues
William WNothing, the staff was very friendly
Veronica FSuper clean and brand new! Very comfortable leaving my items there while we are building.
Kirsten P | Online Move InGreat experience. Professional and responsive staff. Excellent facility. Bravo
Thomas SEverything was great.
Whitney FAll good. Very helpful crew.
Clark BGreat experience!!!
Lilly BExcellent service!
STAN HThe employee was extra accommodating and help us with adjusting our hitch to work with the trailer. Very much appreciated!
Ronald CNothing! Everything was great. Theo was super friendly and helpful.
JAMES SI'm had an issue decoupling. I believe it was due to the very tight tolerance of the hitch ball pocket and it's design. Grease will likely help next time. Another customer helped me decouple, which amounted to a substantial amount of rocking up and down until separation.
MATTHEW PThe system was slow when returning vehicle ! Instruction should have been explained when unit was picked up! I do not know there would not be an agent there when I returned. So I had to unhook the unit myself and it was quite heavy !
Roger CEnsure your rentals do not leak.
Roger LExcellent service , recommend this location
Voladymyr MIt was overall a great experience. Every person I delt with was very helpful and very pleasant. I will use U-Haul for my next move. Thank you.
TONY CService was great, however, it was incredibly frustrating to pick up a vehicle with 3/8 of a tank of fuel that needed filled up before I could even get on the road.
Wesley PWe hope to speak to the manger today. Although gas gauge was on the low side of the F, it wasn’t full. We went 24 miles total, didn’t sit in traffic, 1/2 of trip was highway, didn’t leave the truck idling and when we filled up before returning it took 7.7 gallons, over $30. We obviously want to pay for the gas we used but not for the person before us who didn’t fill it up.
Tracey AVery friendly and quick service
BRAD BCustomer service and check out/Check in was efficient.
Jeffrey ZSecond time renting a utility trailer from this location. Everything went well. Will be back soon.
william rTruck engine lift comes on. Truck ran rough.
JERRY RThe reserved tow dolly did NOT have fully functional lights. No running lights. No right brake light. No right turn signal. Had to use a magnetic light kit on the towed vehicle in order to be safe and legal. Added cost to my rental and the store manager was argumentative and unwilling to ‘make it right’.
Troy HGetting truck on short notice was a breeze. Most done online, prices as stated. Whole process easy. People very friendly. Thank you
Christopher GCustomer service checking in and out was outstanding!!
Tom FFriendly knowledgeable staff. Very helpful. Would highly recommend.
KATHLEEN L | Overall ExperienceRossford Ohio Team did an excellent job in helping out. Highly recommend.
KATHLEEN L | First ImpressionsMallory B was spectacular!
nicholas b | First ImpressionsWay too cold inside for a climate controlled facility. 60 degrees is too cold especially when it's freezing outside in the dead if winter. Their storage prices are too high for this.
Galia I | First ImpressionsThe whole process from start to finish was very simple.
John F | First Impressions