It would be nice if the furniture pads were optional.
Kyron JCustomer Reviews for U-Haul Moving & Storage of Route 16 Medford / Somerville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is very confusing that the "Reservation" process on the website does not result in anything being reserved. The confirmation email should probably mention that, and perhaps encourage people to actually rent in advance, as that seems to be the only way to actually guarantee a unit.
Carter T | First ImpressionsS
adriana a | First ImpressionsThere was a problem getting access to my storage unit but the staff quickly helped to fix the issue.
JOSEPH C | First ImpressionsStaff was very helpful with all of the chaos of people trying to rent trailers and pods for their college students. Excellent staff!!
MATTHEW HEveryone seems miserable. Services is so slow. One person seemed to be available. Instructions on the app are unclear.
TUNG PLess time at the rental counter would be appreciated. It was still pretty quick!
ALOK SCruz and Brian and Staci were FANTASTIC to deal with! Friendly and professional !
VINCENT BMove-in went great. Wish the access hours were extended. Clean, easy, accessible storage. Staff was really helpful.
Eva B | First ImpressionsI wish I was told the tax of renting the vehicle before I made the reservation. I was not expecting the extra $250 :( Aside from that everything went great.
ROBBI PThe front desk lady was very helpful
RAJENDRA J | First ImpressionsThe people were friendly and helpful. The building was nice and convenient. But the unit was small, an awkward shape, and had a smell.
MICHAEL C | First ImpressionsAll good
FRANCISCO VI've never had a better experience. The owner and staff were amazing and EXTREMELY knowledgeable and kind. The owner even made his way over to us to let us know that there was a thunderstorm warning while we packed our u-box. Because of this, we were able to finish up quickly without our items getting wet in the u-box. My partner and I couldn't have been happier with the service at this specific location. We're forever grateful for how we were treated! Thank you!
AMY SBoth managers at the store, Linda and the other gentleman were very helpful in getting me setup and resolving any issues I had immediately. I had an online booking for a space that required me to climb another 8 stairs. On raising this concern I was immediately offered another unit that was a match for my size requirements and on the same floor: highly recommend this to anyone else who is looking for temporary storage.
Ritesh S | Online Move InStacy, Storage Manager, was extremely helpful. She was courteous, knowledgeable and considerate. She toured us to see the available climat controlled units. We are very appreciative of Stacy's help to find us a unit on the first floor to use that was climate controlled. (It was returned when we were there) It turned out we did not need the storage unit because our contractor told us the next day that he would finish the basement area sooner.
MARY L | Overall ExperienceHats off to Nate. It was a good experience.
JONATHAN LPicked up the trailer Saturday, April 26, to drive to Lexington, MA to load and transport furnishings and home goods to Wellfleet, MA. It was an extremely rainy day, with lots of water ponding on the sides of the road, which you could not avoid while driving. When we got to Wellfleet to unload, all of our boxes that had been placed directly on the floor of the trailer were soaking wet, and literally fell apart in the process of removing from the trailer. It seemed as if the splash from the puddles soaked through the trailer floor and destroyed the boxes placed directly on the floor. Needless to say, I was completely surprised, as I expected the trailer would have been built in such a way as to not allow water to soak through the floor.
Michael LRecently there have been problems with security system and elevators.
Mark S | Overall ExperienceStacy and the team were friendly and helpful. Really appreciated it!
Nolan AStaci was great!
Richard BStacie was very lovely to work with, helpful, knowledgeable and kind. Thank you!
stacie s | Overall ExperienceEveryone was proffesional and courteous. More counter employee training with the computer system would improve the experience.
JOHN GThe lock was not taken off the back of the truck nor was I given the code. So it caused some frustration as you cannot simply call and speak to a person without going through a million prompts. This delay set back my whole day and is not acceptable but the woman at the Pick Up Location who helped me was awesome.
CHRISTINE BHi, great service including when I returned the truck. Thanks.
PETER SI returned my truck rental after closing. I had a huge problem using the U-Haul app it kept on telling me the photos I took failed to upload. I spent over a half hour trying again and again to take pictures and click Next and was unable to proceed further. Eventually I gave up and drop the key in the slot. Later I called in to report my problem and was told my truck was successfully checked in. Glad for that but very dissatisfied with the behavior of the app!!
BRUCE A2nd time there. 2nd time great.
ROBERT GThe staff here was amazing. Very nice people including Braenda, Mo and Stacie. Very helpful and made the experience a lot eassier.
HELLEN LThe staff member I interacted with needs customer service training. He was distracted on his phone, did give satisfactory answers to questions and said the truck had a dolly inside when it did not.
Mark SWas forced to come to this location because other location didn’t have trailer I reserved.
STEPHEN DThe storage manager at the Mystic Ave Somerville store, Stacie, was excellent. She walked me around the units, answered all of my questions, was personable and knowledgable, and patient throughout. My positive experience was directly related to her customer service and the reason that we went with UHaul versus another company. Stacie was excellent and I would recommend my friends and family use your facility, with Stacie's assistance.
Joanna C | First ImpressionsIt was a great experience. The self check out was easy and fast. The truck carried me and my stuff 100 miles without issue. Super fast and easy return. Thank you! I will use U-Haul again.
Matt FExtremely helpful staff, went above and beyond
Philip OThe check in was terrible. Computer was slower than anything I have even experienced
RICHARD MThe truck smelled awful!!
Paul SEverything was perfect
DANILO BAll was well, not too many good places to wait in the cold though.
ELIJAH WMake it easier on the app to find the instructions with the lock's code. Once I left the app, it was tricky to get back to where the instructions were.
Jonathan BThe rental experience was great until I realized I was caught in a scam. Upon return Marcell immediately points out a small dent in the rear bumper which I had not noticed. I had paid for the collision waver so I didn't really bother to look over the van very closely, nor did I take detailed photos. So now I'm charged an extra $180 for this dent which I most certainly did not cause. Little did I realize the collision waiver is bullshit and your guys in the lot are running a little scam operation. My guess is this dent is noticed as soon as they discover I didn't take photos. Call it the dent that keeps giving. This is BULLSHIT!
William GStacie S. was very professional and helpful. She took into account what I want for the storage unit and showed me around to see several of them. She made the experience very easy and pleasant.
AGNES K | First ImpressionsThe tire pressure was low
DANIEL LThe entire staff was EXCELLENT. I mean I really had a Fantastic experience with this rental. Everyone was professional and extremely kind and the truck bailed me out for the move I had undertaken. My only complaint was the front windshield was dirty and there was no washer fluid in the truck but besides that I would definitely recommend UHAUL to a friend and I appreciate all the help your staff provided to me. It really made a difference.
CHRISTOPHER BClean and convenient
William G | Overall ExperienceI was running very late, snuck in 5 minutes before close to pick up a trailer, Moe was still getting phone calls right to the end, but stayed and helped me out with nothing but a positive attitude! Saved me a lot of trouble!!
ETHAN GIt was a shame that I paid more for mileage than the rental of the pickup truck and I only drove 12 miles.
RICHARD GExcellent service @ the desk & check back in!
CHRISTOPHER KThe associates at this location were the best I’ve experienced. While I was shopping for more boxes, I heard one client, who was on the phone, ask if the lines were recorded because he wanted whoever was listening to know the associate deserved a raise. I concur. It was 19 degrees and after doing all of the self check out in the frigid cold, the truck I was assigned wouldn’t start. Fortunately, the associate had just arrived that morning. She turned what was beginning to be terrible experience, into a good one. They all worked as if they were the owners.
KERRY BRyan was super helpful and got us in and out quickly.
Gisele EStacie is the best associate over there she found the things I need and I’m very satisfied with my experience
JOSHUA SGreat customer service and comunicacion.
JOSE HVery nice treatment by the staff. Very clean. I had a good experience. Thank you.
Wendy O | Overall ExperienceStacy was at the counter and she was awesome. She took a step-by-step through each thing making our check-in smooth, keeping us relaxed, knowing when we can bring the truck back all of this while it appeared she was training another person next to her.
GERARD MExcellent service on both ends. Somerville MA and Doylestown PA. Thank you!!
Kathleen KVery helpful staff.
Steven GPricing was ridículo, front desl was nice but owner was rude. First and last time i use this location
SASHA Q🌟 🌟🌟🌟🌟
Cleber SIf doing an after hours drop off, send a confirmation to the customer the next day when their vehicle return has been processed.
Brianna MTruck broke down halfway through trip. Missing an axel nut, which is an extremely important component securing the tires.
IAN HIt was amazingly easy!
LAURIE NExcellent service.
Rose BGreat, new vehicle, great service at counter, easy return. Much appreciated.
VANCE PStacy was absolutely wonderful.
JONATHAN RI had a great experience! The man who received the truck was very helpful and kind- he went above and beyond by inflating a tire on my vehicle- I was very impressed by his kindness. The lady inside the store where I needed to purchase tape was radiant and delightful ! I would highly recommend this location
PHOEBE BGreat service overall.
MAYNOR CThe woman working at the check-out counter was very polite and helpful. She helped me find an appropriate mattress bag and decide between a 4 x 8 trailer and a 5 x 8 trailer. The employee who connected the trailer to my vehicle was also professional and courteous. The price was fair and the process when smoothly.
JASON EEverything was spot on from customer service, vehicle was clean, good quality ! Loved it.
Sushant BStacie was very helpful and friendly.
KAITLIN LThe rep who helped me was absolutely AMAZING. Her will continue to use this location.
ANTHONY LThe key box/key code did not work, so I had to wait until I could talk to an employee. Everyone I spoke to and interacted with was fantastic, friendly and timely. The point of failure was the app and key box system, it was janky, probably a manager responsibility that has gone unattended. I want to stress that the staff is great there and that without them I would have been stranded without the truck I reserved through the website. Pay them more.
James WThe front door personnel was present. When I returned the rental, the guy was trying to get money out of me. There was no damage to the rental, but I was charged $233. I even purchased a $5000 insurance. Very bad experience with this location!!
HAOMING CWomen was very friendly communication was very clear about everything I needed to know most helpful person I’ve met in Customer service by far.
LUIS N | First ImpressionsAfter renting a truck in Arlington and then receiving a message that I needed to in fact pick up in Somerville, adding 20 miles to my trip, I was told at the Somerville Uhaul that the truck i rented was 15 feet long and could handle material that was that long. I was rented a truck that was 12 feet long with a 15 ft small upper cab, that would be impossible to load into. I was transporting long pieces of trim and boards that needed to lay flat. When I questioned the size and equipment, I was told the truck bed/compartment was 15 feet long. IU drove to pick up materials, loaded one load and then to a second stop where I was unable to load the 12-14ft trim boards. I spent 2 extra hours unloading, swapping the truck and reloading material. This could have been avoided with an honest answer about the truck bed size. The swap to a larger truck was easy, but the extra 2 hours of work and needing several people a the job sites to help load and reload was not. It seems wrong to be charged for the additional miles, gas and time to deal with this. I questioned the charge but have not gotten a response from UHaul. I rent from Uhaul fairly often , but may look for another rental company next time.
ABIGAIL WI was charged for a scratch on the side of the van. Even though I had purchased the insurance that has zero deductible. The person who checked in the van knew that I had the insurance. Obviously, the computer knew that too. And yet, now I have to go through a dispute process and waste my time to get it back. Not to mention, that if they claim that I caused the scratch, they should provide the before photo, to show that it was not there before. I have found no way to get a copy of the "before" picture. That photo (and all the photos) should be available to the renter automatically, but even more so if they claim a scratch or dent. In any case, the charge should be ZERO, because I paid for the zero deductible insurance.
MICHAEL TStacie was friendly and clear with directions
vinh dClean the vehicle inside and out. It was filthy and dirty outside also. I took photos of the mess under the driver seat and on the dashboard. I forgot to take the outside where it was so dirty needed to b washed. The 2nd time I entered the vehicle I started coughing because of some dust coming frm somewhere . And u people wants to take more $$ frm my account. Unexceptionable. I put gas n the vehicle (van). It was so cold I was intended to write all that stuff down . I just wanted to take care of my shopping and get back home Thanks Ms.J .Perry
JULIETTE PKeep up the good work.
Marcus HEmployee was rude and seems like not interested in helping. Did not greet or seem welcoming.
Amit BStacie was a stellar service provider.
MARGARET ZThe employees at this location are wonderful! They are pleasant and cheerful and helpful. And very kind. Thank you all and Godspeed.
Jane C | Overall ExperienceThe employees at U Haul were professional, helpful and helpful. It was a pleasure doing business with them.
ANTHONY Dapp did not allow photographing driver's license, forcing manual check-in and wasting a lot of time
PAULO Cnice job. People were friendly and efficient and helpful.
JONATHAN FGood experience, trailer worked as expected, no problems. Easy check-out/check-in.
LAURENCE BStacie was AMAZING! Each time I needed help with anything she was more than helpful and very informative!
Carlisha G | Overall ExperienceLinda was great—very professional, courteous and helpful!! As a result of the extremely cold weather when I dropped the 5x8 trailer off after hours, the knob holding onto my hitch ball was frozen. So, I unhooked and left my bar/ball with the trailer at the UHaul site. When I came to retrieve it the next day, she had it waiting for me.
THOMAS HHelpful and efficient staff! Thank you!
Bonnie DInitially I ordered the mobile pick up at address U-Haul Moving & Storage of Woburn-Route 128 - at 8 am, with 100% guarantee on website and made my plans according. I was well prepared with my account and time. When I arrive, there were absolutely nothing and in the app it was stated that "one of items is not prepared". So I had to call call center and they asked me to drive 600 Mystic Valley and there was a Van I needed luckily.
Artem CI live out of state, so my children did the move for me. They drove the truck and moved my stuff into the unit. I set everything up over the phone with Curt, who was excellent. He had a positive, friendly attitude and was extremely knowledgeable and efficient. He made the process easy and pleasurable. I rate him with five gold stars!! 😊
Riva T | First ImpressionsGreat staff an friendly
ANTONIO T | Overall ExperienceI returned the van with a full tank of gas after driving 46 miles. For some reason, I was charged $30.60 for 7 gallons of fuel. Given that I refilled the tank half a mile before dropping it off, the net fuel usage was zero, and there should have been no charge for fuel. But even had I not refilled the tank, it's pretty unlikely that I used 7 gallons of fuel while driving 46 miles, which would be mileage of about 5 mile per gallon. I doubt there is a cargo van in service with mileage that poor. I cannot recommend this Uhaul location, and I won't be renting from you again.
WILLIAM KThe woman who checks me in was so helpful and made sure to get me the right unit showed me everything. She made things very comfortable
Allison C | First ImpressionsGreat service at an affordable price!
Steve C | Overall ExperienceThis place is convenient for Cambridge, Arlington, Somerville, and Medford residents. Clean, accessible, well lit. Never had any problems getting in or with the elevators. Recommended.
SCOTT M | Overall ExperienceUsing the elevator was a bit confusing since I had to enter my code outside first before entering it in on the elevator. Otherwise the process was smooth. I appreciate the large number of dollies
ERIC S | Online Move InStacie, the employee, was excellent! She went above and beyond accommodating me. Storage units and moving isn't easy and she made the process much simpler.
NARASIMHAM V | Overall ExperienceU HAUL WAS A GREAT PLACE FOR STORAGE A COUPLE TIMES THEY WENT ABOVE AND BEYOND TO MAKE SUE O WASN'T OVERCHARGED.THE STAFF WAS SUPER CONSIDERATE AND AND ALWAYS MADE ME COMFORTABLE WITH MY BELONGINGS BEING HELD SAFELY.THANK YOU!!
sean h | Overall ExperienceStaff were very helpful
ROBERT M | First ImpressionsGreat experience and went smoothly. Linda in the main office was great. You have a wonderful person helping people!
MICHAEL A | Overall ExperienceStacie was extremely helpful and made the experience of selecting the right size locker very easy. She is very personable, and excels at customer service!!!
JULIE M | First ImpressionsThank you for getting me a unit last minute! Everything was clean and well kept and I did not experience any extreme temperatures despite it being august :)
ALEXANDRA A | Overall ExperienceExcellent experience.
Elizabeth H | Overall ExperienceHelpful staff, convenient location with flexible access hours. My temperature controlled unit was clean & dry. Great overall exsperience.
Joseph J | Overall ExperienceThere's no lights in several hallways of the Mystic Parkway storage unit building. Instructions and signage are not the most clear on how to disarm the unit, I was very glad I happened to arrive when there wasn't a crowd and an employee could answer questions. There often isn't any staff available, but when you can talk to them they are great and clearly doing their best. The app doesn't work anywhere near the Uhaul building due to poor phone service, which makes it very difficult to complete online check-ins and returns, so providing wifi would help reduce the lines and number of people who have to bother staff because the phone check-in or return isn't working. Calling often doesn't get you routed to the correct U-haul location so you have to book through the app and hope for the best since you can't really confirm anything 100%. I tried to ask for a first-floor unit or a unit taller than 6' and the person on the phone didn't have any idea how to change the reservation. The unit was advertised as 6' but we all had to duck to get in and walk around and none of us are over 5'6, so that was wrong. I wish the reservation told you how many stairs you had to go up to get to the unit, it would have changed my decision of what to store. Very few loading/unloading parking spots up against the storage unit loading dock, so you have to hope it's not crowded or wait since the carts don't really fit down the ramp to use a regular parking space farther away.
Logan B | Overall ExperienceIt was great, just a little hard to access some storage and very hot when moving. Just environment conditions. Otherwise everything was perfect!
Sawyer C | Overall ExperienceI was so pleased using U-Haul storage fir my daughter college stuff at Tufts. It cost a like $3 to $400 for the 4 month summer while dorm moving services were over $1,000 and inconvenient with hours. The facility was easy to navigate and all the staff I encountered were upbeat and helpful even just in passing. It was a great experience and I’ll be back next summer. Chris
Christopher R | Overall ExperienceThe online check in is very frustrating, they need more help. The website doesn't upload if took over 4hrs I finally went in person M
jill n | First ImpressionsThe front door to the building seems to remain open but you have to type your passcode in anyway for it to work in the elevator. The code will not work unless you have “checked in” at front door. I had to go to the other building front desk for instructions because the doors are open and it seems you can go straight to elevator. Keeping doors closed or signage at the first key entry would be helpful.
Christine M | Online Move InThanks again!
Erik K | Overall ExperienceThe “disarming” process to use the elevator and access the storage unit was very unclear. I’m extremely lucky I arrived during working hours and could ask a staff member; I nearly didn’t since you’re supposed to be able to do things like get into the storage unit and return a truck via the app or with your phone after staffed hours. The app doesn’t work within 50 ft of the building which makes most of your tasks impossible without a staff person, so maybe provide wifi for customers? Maybe make the app take less bandwidth so that it actually works? Returning a truck is particularly difficult if the app isn’t working. I had called weeks in advance and asked about getting a first floor or differently shaped storage unit (ideally >6 ft height) and I was told I’d lose my guaranteed reservation and lose my first-month discount from my original reservation so I decided not to risk changing the reservation. The reservation on the app did not explain that “split level” meant a dozen stairs up to the unit, even AFTER taking the very slow elevator up to the right floor, which made me regret not trying harder to change it to a more accessible unit. I’ve repeatedly found that U-Haul reservations cannot be changed/edited without causing lots of problems and I think the app should make that clear that you can’t actually edit your reservations later. I’m 5’4 and have to duck under the doorframe and 2 pipes to walk through my “6 ft height” unit so that also wasn’t accurate from the website/app reservation info. I don’t think it’s even 6’ to the ceiling, much less 6’ of useable storage space. The lights don’t work in many of the split level hallways but at least it seemed clean. Overall, the experience was adequate but not great. Having accurate information on the app would help customers set more accurate expectations for the experience. U-Haul on Mystic Valley parkway is very conveniently located and is a really reasonable price and has no real competition in this area for the same services.
Logan B | Online Move InStaff professional. Excellent experience
Corey s | Overall ExperienceFriendly staff and easy access to the storage unit! Would recommend for anyone needing temporary or long-term storage.
Cordy M | Overall ExperienceCockroach.
Mahamalage F | Overall ExperienceGreat service, most of the staff amazingly helpful, and the stores with everything you might need to make the move outs easy peasy
Israel P | Overall ExperienceWhen I originally rented space the desk staff were not helpful. I was bothering them by even asking questions. Yesterday, I do not recall her name but she was lovely, kind and helpful. I later realized she was the one and only staff member, a year ago who finally helped me. It seems things have improved overall from staff to cleanliness for better, from a year ago-
Robin S | Overall ExperienceAll the employees with whom I dealt over the years were efficient and very helpful.
DAVID L | Overall Experiencegood work nice ppl
Jakob P | Online Move InStacie made my experience great. She was kind, considerate, and efficient. She gave me great customer service and went above and beyond to assist me.
Renee B | First ImpressionsGuy who help me at the front desk was extremely helpful. Cannot remember his name.
NELSON C | First ImpressionsSuper helpful staff, clean facility, and great equipment!
Kesha K | Online Move InI stored almost a house full of furniture, lamps, china, etc at this facility. My rental began in 2017 and in June 2024 I moved the contents to Georgia. I had not opened the unit for more than 6 years and everything was just as I left it. In addition, t staff were always available and helpful.
Barbara G | Overall ExperienceWe were not told the storage unit had pipes running through it, also a LARGE round support beam and NO CEILING. The unit walls did not go all the up such that I could see adjoining unit belongings, meaning someone would also be able to see into our unit. The open spaces were big enough for a person to fit in should someone be motivated. In essence, our belongs were not secure. We did not know this at time of rental. We did not know we needed to inspect the unit before signing the forms. Our biggest lesson is to stay away from UHaul Storage and dissuade our friends!
Pebble W | Overall ExperienceMade storage and transport super easy. Was a great experience!
Ana A | Overall ExperienceThe staff was always helpful and wonderful whenever I needed to talk to them. In the years I used this storage unit, I found the elevator only broken once, which is reasonable. The bathrooms smelled, but they’re bathrooms. Maybe some more general air freshening? Overall, great experience.
BEN J | Overall ExperienceOnly issue was the app made it seemed like I had a reservation. When I got to the facility it was more “I hope we have a unit” and reserving on the app does not equal a firm reservation. Other than that all was great. Curt was very helpful.
Bruce K | Online Move InPlease have directions to gain access printed it’s too hard to remember when given orally when you are very tired
Lynn A | First ImpressionsThe guy that checked us in was very rude and acted like we all were idiots. It wasn't just to me but everyone in line. He gave us keys to a truck that was blocked in, then acted annoyed that he had to help us. The whole process of getting a truck and storage was a horrible experience. We weren't first timers, but he treated us like we were. He shouldn't be in customer service if he treats people like that.
LINDA K | First ImpressionsWell located, great staff and clean facility. Made moving day easy!
Ana A | First ImpressionsThe employee, Johnny was ver helpful and extremely polite!
Sarah L | First ImpressionsWorst experience I have ever had using U-Haul. ,$60.00 was stolen from me overcharging me for mileage. I had to drive through marathon crowds and red Sox fans, to travel through to get to Mass. Av, U-Haul. After I unloaded, the red Sox game let out, traffick was at a standstill. I had to drive out of my way just return home. I did not drive $60.00 miles out of my way. That is a lie.
Astor C | Overall ExperienceVery helpful staff in shop & phone. Units are clean & dry. Would definitely recommend this storage facility. Have been happy since 2014.
MICHAELE E | First ImpressionsThe hallway to my unit has had the lights out for the past month. I wouldn’t have noticed if I wasn’t moving. Came by a few weeks back and it was out, had hoped they’d be fixed when I returned. We had flashlights so it worked out but not ideal for needing to access the unit. Also felt unsafe being there alone in a dark hallway with a dark unit. Other than that, great experience. Very helpful and friendly staff. Clean and easy to get items in and out when lights are working properly.
Meaghan M | Overall ExperienceWhat an amazing job the 2 women did for me. They went above and beyond and made me feel like I was a valued customer. Please don’t lose them they are a great team and represent your company well. I am sorry I can’t remember their names but I checked in on Saturday 3/16 in Somerville on mystic park way. The maintenance crew was also very helpful with a small issue and fixed it. You have a great team that works well with one another. Great job team U-Haul Somerville.
Patricia W | First ImpressionsThis place has everything I value in a storage facility: it’s easy to park, the units are temperature controlled, the security system is top-notch, and the hours are convenient. 10/10 will recommend and use this place again in the future.
Nelly A | Overall ExperienceWell run facility. All staff members were very helpful, offering tips or advice that made things easier. Really outstanding!
Jeffrey L | Overall ExperienceI had such a positive experience of working with the associates throughout this location but was especially thankful for the kind woman who helped me secure a storage unit. It was her first day renting storage units, rather than equipment, and she was great to work with.
Nelly A | First ImpressionsEasy to use . To access . Everything top notch
blanca c | First ImpressionsPerson I worked with was terrific. She made it work and gave me all the best info so I could make the right choices
Shamima M | First ImpressionsBest decision
Judith W | Online Move InThe main elevator has been out of order for months. And the freight elevator is only accessible during “business hours.”
Kaveh G | Overall ExperienceTrying to book a service through this location was impossible. The elevator was constantly broken.
Margaret B | Overall ExperienceJohnny was awesome. Lots of help figuring out my rental, super personable.
Cody A | First ImpressionsAs my first experience with UHaul, I was satisfied. Thank you!
Altagrace S | First ImpressionsFacility was always clean, actually can't say enough good about the facility. Very secure, staff always helpful. Perfect experience. Thank you.
TONI M | Overall ExperienceThe GREATEST!
Elizabeth G | Overall ExperienceNo issues very nice
Robert K | First ImpressionsVery well maintained and secure.
James D | Overall ExperienceFirst-getting rid of the freecycle area was kind of lousy, but I get how much extra work that was to maintain. Then getting rid of the dumpster for people to use as well...REALLY wasn't a fan of that. Noticed the vending machine went too! Add to that the recent price increase. Generally speaking U-haul customer service has been somewhere between just barely adequate and abysmal - I am fairly certain in the name of profit that is the direction you want to drive your storage business...but that's your choice...just glad I am finally out of there.
JASON P | Overall ExperienceThe manager there was very professional and courteous
Allyson H | Online Move InThe staff is very unprofessional. I am a domestic violence victim. I feel as though I was discriminated against due to my abuser knowing the employees at this location. What was done with my belongings is unjust. I will not recommend this place to anyone.
Jasmine C | Overall ExperienceI’ve never used a storage unit before but had to store some inherited items for a few months. They system is very well organized and seamless. Very easy, clean and felt secure.
Melissa M | Overall Experiencethere were signs of rats in the unit, it was full of mildew, and it was extremely easy to break into by going over the wall The staff was lovely and helpful
Mackenzie F | Overall ExperienceNice to see the custodian in the mornings keeping things tidy and in order.
Mona M | Overall ExperienceExpensive e invasive. Staff are very rude and charged us for nothing .
Perla M | Overall Experience💯
Elizabeth d | Overall ExperienceThe Great Pieces: The online move in and move out was excellent! You have that down perfectly and makes the customer experience great. I was confused on checking out where to leave the lock and key but checked in with the store and they let me know I keep it. I'm assuming I missed that and it's in writing somewhere but maybe that info should stand out more. But overall seamless! I spoke with two customer service staff. The first one I spoke to who helped me purchase the right storage unit was phenomenal. Moving can be stressful. I was exhausted and couldn't make heads or tails of the size space I needed. She really took the time to help me figure it out. I appreciated that kindness, because I know she didn't have to do that. Could have been better, but ultimately it worked out: At the Medford MA, Mystic Ave location, when we arrived at our storage unit we found we had to move our heavy items up a set of stairs. We weren't expecting that and since we had been moving all day, I had hurt my back a bit earlier in the day. If I had known prior to booking the unit I would have asked for one that did not require us to move heavy items up stairs. At the end of the day it was fine, we made it work. The Concerning : The night we moved in we were there for a few hours. The door was broken open and since it was after 5:00 pm there were no u-haul staff onsite. It was a big weekend for moving in the Boston area Labor day weekend which fell near 9/1. I understood that this was unusual as I have rented trucks for moving from this specific facility more than once. But this felt a little chaotic and led me to question whether the facility was safe or not. I looked for someone who worked in the facility but couldn't find anyone, I couldn't figure out if there was a specific office for the storage area versus the store at the front of the building. All and all this was a decent experience for a short term unexpected need for storage. It was great for what I needed, the women I worked with on the phone really saved the day for us. But the broken door, the chaos of that move in night made me a bit nervous. Ultimately it wound up being fine, just a little unsettling for the move in experience.
KATHLEEN G | Overall ExperienceThere would be times that the service elevator for the self-storage units did not work after hours and nobody around the area was present to ask for help
Fernando S | Overall ExperienceThe lady that gave me the unit was super helpful and answered all my questions
Cassidy M | Overall ExperienceNo lighting at end of hall unit. pipes in unit. have to go down stairs. Can't bring cart to move items.
ron c | Overall ExperienceThe 2 ladies who working there are the worsens I ever could be in touch with!! Arguing with me!!! Not nice other customers watching them been rude!! Horrible!!! Honestly they need to go!!!
ANA K | First ImpressionsI reserved my unit online
Isabella G | Overall ExperienceThe staff was very rude when we checked in in May. The online check-in was not working on my phone and the guy at the register would not believe me. He just kept yelling “check in online.” The app was the overall problem but he was so rude. Everything else was great.
Margaret B | Overall ExperienceThe people who work there are amazing! Super friendly and supportive. The space is well maintained and safe. I would recommend this spot to anyone who needs storage
KATIE G | Overall ExperienceThank you so much. The staff was professional and helpful. I appreciate the professionalism.
Sophia B | Overall ExperienceThis location did not have a unit for me to use. I went to Rhode Island
Howard P | Online Move InThis Mystic Valley location was a train wreck. The unit I reserved wasn’t available, had to find a new one when I got there. Even after checking in with another one, the code they sent wouldn’t let me in (said “access denied, not checked in” when I clearly was. Finally, the website says office hours open until 10:00pm, but at 9:00pm the guys in the office said they were closed and were INCREDIBLY RUDE. So NO - we would NOT recommend this UHaul.
scott v | Overall ExperienceThey did not have a unit available when I showed up.
Howard P | Overall ExperienceThere was a billing error that they quickly fixed and have always been helpful throughout the two years we’ve used their services.
Matthew M | Overall ExperienceGreat Experience!!
Karen C | Overall ExperienceAinda sou happy with assistência that was Help me
Elizabeth d | First ImpressionsGreat location. Staff was helpful
Bethany D | First ImpressionsStaff was kind of rude and condescending. Explanations about where things were unclear and confusing.
Lincoln H | First ImpressionsWe got a smaller unit than the one we had reserved and they didnt have any other available. Would NOT recommend. They did nothing to fix their mistake. AC wasn't on.
Karime H | Overall ExperienceThe staffer who helped was very friendly and was able to get around a computer glich. The room had a ready to rent tag on it but the computer did not agree ... They made a phone call and confirmed that the previous renter had indeed left ... they had tried closing the account over the internet but apparently something did not go thru correctly ... happens a lot with computers!
GREGORY H | First ImpressionsGreat team
Robert K | Overall ExperienceWendy was fantastic, & the other staff friendly & helpful with questions
kateryna c | First ImpressionsStaff was helpful. Building is well lit and clean. Move in and move out was easy and there were resources to assist in the process. Thanks.
Mikaele r | Overall ExperienceI don't regularly write bad reviews but this experience was truly mind-boggling. The move-in was great, everything went smoothly and worked as intended. The person managing at the time was friendly and helpful as well. The move-out process just 3 weeks later completely flipped everything on its head. When we first arrived we entered and none of the carts that had been easily accessible during the move-in were in the proper place. The elevator was out of service. When we questioned someone about when the elevator would be back in service, they told us it had been out of service for two weeks and there was no sign of when it would get fixed. The person managing led us to the freight elevator, gave us little to no instruction on how to use it, then left my mother and I standing there. If it had not been for a woman who showed up, who was not an employee, who randomly knew how to use the freight elevator well, my mother and I would have never been able to figure out how to use it. Frankly, the experience was scary, and with the few instructions we got, I feared several times that we might accidentally get stuck in that elevator. We managed to find some carts lying around, and get everything out and into our vehicle, however, it took us twice the amount of time that it should have taken, during a downpour of rain nonetheless. Once again, I don't think I have ever written a negative review for any company, but this experience sucked.
Valeria R | Overall ExperienceProfessional staff and very helpful for my daughter. Felt safe the entire time. Thank you!
Ronald S | Overall ExperienceTerrible service. Took us two hours to be able to get our rental truck because the system was down and the staff was very slow, unhelpful, and not being efficient when there were 5 different people trying to check in for their truck rental. I had to approach three different staff members for help with the truck rental. I also had a storage unit reservation and they called the SAME DAY of the move in to indicate that there were no storage units available. I had movers coming in that day so the same day notice was very unhelpful. While waiting two hours for the truck, a storage unit happened to opened up (after I insisted that i staff member help me find a storage unit to fulfill my reservation) but then the staff didn't want to honor the one month free storage that came with the truck rental (and advertised on the website). Overall it was a terrible experience that led to more expenses on my part and waste of time and made my move a nightmare.
Cristina Z | First ImpressionsI reserved a bigger unit and when I got there they told me that it wasn’t available anymore and gave me a smaller one. I could barely fit all my stuff. I was told the lock would be inside and it wasn’t.
Karime H | First ImpressionsThe hardest thing is never being able to reach the actual facility and being sent to the National line. I know they are busy but often we want to speak to someone at the actual facility.
Debra T | Overall ExperienceThe online check-in is VERY glitchy. Several times, I would encounter a black screen midway through the process and would have to start at the beginning. I tried restarting my phone and did it on two different devices. I encountered the same difficulties on each device. It was a pain in the neck!!! At the very least, the app should have a “save and continue” option. Then, when I got to the facility, the worker was very unfriendly and curt with me. I finally had success with the online check-in. Other customers were also having difficulty with the app. It was not just me. The only employees who were truly friendly were the non-english speaking workers who were painting and cleaning the facility. When I said above that I would recommend to a friend, I only say that because Uhaul seems to be “the only game in town”. I am hoping that we have a better experience when we pick up our stuff in August.
Margaret B | Online Move InEveryone I’ve interacted with has been really helpful, pricing is reasonable, and access hours are very convenient.
jennifer g | First ImpressionsSo far it was a perfect experience
Romeo D | Overall ExperienceCompartments could be a little cleaner
LAWRENCE W | Overall ExperienceClean and climate control to protect my stuff
ELLEN M | Overall ExperienceFriendly workers
hector r | Overall ExperienceI got a room with a pipe in the middle which made me lose room. Also where I got my storage has stairs so was hard to put my stuff in there since I needed to go up the stairs because of this I couldn't put my couch so I had to rent a storage in another company .
Jessica C | Overall ExperienceFloor 5 was initially very poorly lit but improvements were made over the years I was there. The reason I left UHaul is that when I got to my unit 2 weeks ago, there was a disc lock placed upside down on my door and my key did not fit. I knew that I did not place the lock in this fashion and was very concerned that someone had gotten into my unit. When I went to the office, the staff person seemed very perplexed and did not know how to help. When I returned later, 2 other employees had no idea what was going on. I asked for a manager and Alanna found that there was a set of keys in an envelope with my name on it and the likely explanation was my lock was cut by mistake for to a recent auction. She said she works confirm this w a phone call to me the next day as none of this was communicated to me at any time. I never did get a follow up call from her either. I was left with a lot of worry as to how this happened. I was a good customer since 2016 and have moved out as of yesterday.
LAUREL K | Overall ExperienceThe young lady at service desk was absolutely helpful. And a gentleman with glasses was very helpful too. Very smooth process. Thank you
DEREK B | First ImpressionsGood staff
Michael K | Online Move InCost only concern, a little cheaper would be nice.
Rock E | Overall ExperienceThe desk people where rude and not helpful- I had to go back 2 times because she gave me a unit with stairs- I could fine the unit- did t know how to accesses- went back to Chang to one without stairs- improvement the unit and the was a big mouse trap/bate I side and a huge to d pile taking up the corner space - so it really is not an 8 by 8 space I paid for- I was so frustrated after an hour and half I put my things in and left- horrible experience from start to finish- I’m going back to complain about the storage unit i was given- I’m Kind of easy going person and not easily aggravated- but the attitude and poor guidance was infuriating- with the price for a sucky storage unit on third floor-
Robin S | First ImpressionsMy general experience with UHaul customer service is poor. The staff spends a lot of time looking at their cellphones and acting as if my presence is an inconvenience to them. That said, when I dropped off my vehicle and asked to rent storage, I was helped by Greg. His care and attention was so on-point from what you’d want from an experience that I assumed he was the manager. Perhaps one day he will be. Thank you Greg for making my difficult week a little bit easier.
Chadi S | First ImpressionsI-Haul is cleaned to store your belongings The. bathroom is very cleaned I recommend U-Haul at Medford strongly
Marie M | Overall ExperienceThe gentlemen who helped me was very kind and polite. The facility is clean and my units fit my belongings perfectly. Thank you.
JULIE W | First ImpressionsI should have been told about the massive column in the center of the storage unit. I would not have taken it. Makes no sense to not disclose that. I rented a specifc size for a reason. To see 20% of it being unuseable is very dissappointing.
Michael G | First ImpressionsI booked a storage that wasn't available when I arrived with all my things after renting a car. I had to pay for expensive storage. The person who created my username made a mistake and put my email but the name of my partner. I forget the code access and when I talked to the staff about the code access, they told me that my partner has add my name to the contract. I explained what happens, and they didn't give me any solution. My partner called and they said he had to do it online. We could not do it for problems with your webpage!!! After so many minutes he could add me to the contract, your staff give me a code, and didn't it work!!! There was a door open and I can enter my room storage without a code access!! Terrible experience.
alejandro L | Overall ExperienceIt took over two hours and multiple back and forth to office to settle on a rental units. Multiple problems of allocations of unit with a column inside, elevator that did not allow access (had to try numerous times, back and forth to the office). Tiring, waste of precious time. Something that was straight forward took over two hours and deflated the whole experience, Outcome, still not satisfactory.
Bernard S | First ImpressionsI've been a customer with storage spaces there for many years. Don't know why I'm getting a survey about "move-in experience." Apparently, for some unknown reason, my auto-pay credit card stopped working this month. You called me to get it sorted out and we did that. Thanks.
DANA E | First ImpressionsGreg was very helpful and friendly. He was very efficient and polite even though it was busy at the time I rented my storage facility. Made the process easy and made sure we knew all the options available.
Mark S | First ImpressionsMy U-Haul-provided lock jammed within 2 months of having it and I had to get a locksmith to drill it.
Christine F | Overall ExperienceGood
Marie C | First ImpressionsVery clean and well maintained facility. Conveniently located to local universities with easy access.
Richard O | Overall ExperienceThe staff was friendly and helpful. The unit originally assigned to me was already in use and locked when I went to access, so I had to go back to the office to get another unit assigned. The new unit was clean.
Donald W | First ImpressionsI was surprised to see how my furnitures remain clean .I could not even see any dust. If I have to do that experience , I will do it again.Thank you for your service.
Marie V | Overall ExperienceThe staff was kind and helpful.
prathima r | First ImpressionsBooking & communication beforehand was great. On move in day, we walked into the office to ask where to park & how to get to the unit. The front desk rep was busy & another guy walked by me 3x without helping. We finally just did what we wanted. Probably need to acknowledge your customers.
Lisa H | Online Move InI was disappointed when I opened my unit and found a large cement column going through it. I wasn’t made aware of it. I rented an 8x10, it is not that size with the volume in it. It’s smaller.
Phyllis H | First ImpressionsWould be nice if your facility still had access to dumpsters.
Leah M | Overall ExperienceThe only bad thinf about the storage was the fact that it was upstairs and this wasn't informed before.
Marcela R | Overall ExperienceNone of the signage in the storage area makes sense. The maps are tiny and make no sense. The numbering of the rooms make no sense. There are no signs saying like "use this key pad first". Even the hours to the storage unit make no sense. The email says one thing, the signage says "24 hours" everywhere but it is referring to the cameras, and one tiny sign says office hours which is actually the hours you can get in to your unit.
Shana G | Online Move InIt would be nice if the info customers received from the 800 number matched the reality of the facility. The 800 number people always say YES to everything, once you get through to speak to a human being, including making reservations for units that in reality may or may not be available. We got very lucky when we moved in that a spare unit was available as the unit we rented by phone over the 800 number was not available - in fact we were initially told upon arrival to move-in that there was no vacancy at all. If we had been a few minutes later checking in, the spare unit would’ve been rented to someone else in the same position and we would’ve had nowhere to go. That was really unnecessarily stressful, but I will hand it to the folks at the facility that they made it right, but only because they had a spare unit. Additionally, I was told by the 800 number that we could check-out online when we vacated, but couldn’t make that system work. I went into the office to checkout upon vacating and they said it’s always better to do it in person, that the online checkout doesn’t always work. It was quick and easy. One suggestion: it would be nice if a prorated amount of the monthly rent could be refunded if you move out partially through a month. I was disappointed that even though we alerted Uhaul more than a month in advance that we were moving out 1/2 way through the month, that no accommodation was made for a partial month’s rent.
MELISSA R | Overall ExperienceI rented a truck and a storage unit this summer. Positives: great customer service, adequate facilities, convenient access. Large stock of vehicles with easy booking process. Negatives: Vehicle return process was confusing. Storage unit online/over the phone availability does not match on-site availability. This was really frustrating and seems like such an easy fix. Because the online system shows available units (that are actually full), it is possible to book a storage unit on the phone or online, confirm its availability day-of via phone, and then show up only to be told that that unit is actually not available (and never was). This happened to me - I called multiple times to confirm I had booked two units, and was told over the phone that this was the case, but when I showed up was told that actually neither of those units was open. Luckily, one other unit was available, but it was barely big enough to fit my stuff, and I can't imagine how stressful it would be to show up on moving day only to be told you don't have access to the unit you thought you'd reserved.
Mariah B | First ImpressionsThat’s excellent service the manager was unbelievable
Aguiar E | First ImpressionsConveniently located near Tufts University campus. A clean, secure facility with a very helpful staff. A great option for storing items over summer break.
Paul K | Overall ExperienceStaff was not friendly or attentive, things were not explained well, my storage unit door was damaged, and I was not made aware that there was no air-conditioning in the building and it was a very hot day! Not happy with my experience at all.
pamela m | First ImpressionsSo friendly and nice
Tyler M | First ImpressionsTerrible customer service. Terrible reservation system because the facility was overbooked.
AJA S | First ImpressionsThis place is terrible! Was moving out on 8/31 at the end of my lease and was there for literally hours to get the contract for my storage unit that I already reserved online and over the phone. Staff had no idea the answer to ANY question, not even the actual dimensions of a 6×7×8 storage unit when I asked. The cashiers had to keep asking managers to do things for them because they didn't know how which kept resulting in mistakes, waiting for manager to come out of back office/break, and literal time wasted. The worst part is that I informed the cashiers that I would be arriving back with my boxes and furniture after staff hours but before 10pm, they told me all I needed to get into the unit was my 4 digit pin. When I showed up at the back of the building with all my belongings after 7pm (after staff hours), I typed my pin in but the directions at the door said since it was after staff hours I needed an additional swipe card to enter!! So I got there with an UBER lyft XL driver who I also had to pay an additional $100 cash tip to him to help me carry all my stuff to his car, AND I NEVER GOT INTO MY STORAGE UNIT BY 10 PM!! While I was at the uhaul store during the day they typed in my visa debit card info in literally 10 times which was a VISA before they told me they didn't take my type of card, so when I got back to my apartment with all of my stuff with me around 10pm on 8/31 when my lease is up at 12am, I thought I'd just have to take ALL of my stuff to the hotel I booked for that night and bring it all back to the storage unit in the morning. Idk how this happened but my card I used to book the lyft XL ended up having a 24 hour block on it because my card info was entered wrong too many times earlier at uhaul. So I had NO way of getting me and my stuff to the hotel I reserved for hundreds of dollars non refundable the night of 8/31 and only had cash on me. After calling my card branch 24 hour customer service line, I figured all this out but it was now 2am and no stores were open to even try to put my cash on a chime/venmo card to use to book a ride. I'm still at the apartment I was supposed to move out of by 12am, so I had no other choice but to leave my belongings on the front porch overnight and sleep on the empty apartment hard wood floors (I lived on the third floor so after days of work I was not about to carry back up sleeping equipment at 3am). This literally could not have worked out worse if I planned to make it go as terribly as possible!! Now I've wasted thousands of dollars all together on the numerous lyfts/driver tips, the uhaul storage unit itself, the non-refundable hotel charge, etc. Now I owe my old landlord money probably for staying past my lease date. DON'T GO TO THIS STORE!!!! I JUST WANT SLEEP AT THIS POINT!!!
MEGAN S | First ImpressionsThe customer service is not good, it doesn’t matter if one or three representatives at the customer service desk, they all keep serving one customer at the time! Also me as customer has to ask a lot of questions just to understand what to do, and the customer service hate to answer the questions as well!
Fayez A | Overall ExperienceIMPOSSIBLE TO GET AHOLD OF ANYONE WITHOUT A 2-3 HOUR WAIT!!! I got charged for 2 months for 2 units even tho I canceled one that was too small in person! Then I had to fight to get my money back and I’m still not sure I did for the second month. Worst experience of my life. FIX the customer service! It is horrible waiting so long to speak to someone then get transferred and still the problem isn’t resolved. Are these people working from home?? You need to hire enough people to manage a National Brand.
Misty T | Overall ExperienceMy belongings were damaged at your facility. I have showed pictures and a video to your staff and still have not heard from the manager about rectifying this issue. I have tried to rectify this issue at the facility, one worker managed to refund me for the last two months of my lease, but i requested a full refund and still have not heard from anyone. This is unacceptable.
Korde I | Overall ExperienceI must say, my experience at this felicity was above and beyond what I expected. From the cargo van rental to the storage unit retail everything went as planned. And to boot…the staff was pleasant, helpful and knowledgeable, especially the mother and daughter team!!! THANK YOU!!!
Johnny M | First ImpressionsStaff very nice
SOPHIA C | Overall ExperienceStaff very helpful and kind.
Jeffrey M | Overall ExperienceThe tower was miserably hot, I almost passed out due to the lack of air. I will never go back
carlos r | Overall ExperienceWas going great until I was called one day saying my unit was secured with a disc lock and I was to come to the office to retrieve the keys and remove my lock. When the unit was rented I was told I could use the lock I showed and intended to use without issue. 3 months later I was told only disc locks could be used because they were harder to cut. My lock was a higher grade American Made lock (not communist China) that could not be cut and I had the only keys to it. Nowhere in my rental agreement or on the policy sticker in the unit said I could only use a disc lock and only stated my unit was to be locked at all times. I moved out and moved to Extra Space Storage where I was permitted to use the lock I wanted to at a higher rate. Due to this major inconvenience I will also not perform unit lockouts if my company is called to this facility.
DJ D | Overall ExperienceThe person behind the counter was PERFECT !
Edward J | First ImpressionsI had a very pleasant experience. I had a lot of questions and the person at the desk was very helpful and patient with me and was great! I forget her name but she was wearing an "A" necklace.
Lauren M | First ImpressionsExcellent, professional and pleasant experience all around..THANK YOU!!! A+++
will d | Overall ExperienceNever get through on phone in timely manner. Often rude or impstient. You should separate customer service between rentals of vehicles and storage space. Without late notice , I had closed bank account and switched to another, and you haul switched locks on me, and did not give correct info to my movers, I am 83 years old , had to pay them for trip, and hire someone else to go again, to find my padlock had been changed without notice to me! You called former phone #; I had corrected info many timed! Phone service sucks . You have me keys to your lock; but what happened to the lock I had purchased? But I guess you thought I would be mollified by your lock, well it is better quality , it is some satisfaction, and thanks for cancelling late fee.
DEBORAH L | First ImpressionsThanks for hosting us the last 2 years. Started with 5 units and finally we were out. Only suggestion - some fans during the summer. I know it would be impossible to air condition the building, but I think some fans would help. Other than that, great experience.
Steven B | Overall ExperienceOffice staff is always rude and do not offer a good customer experience
Santiago M | Overall ExperienceHad this storage for 3yrs no problems what so ever. I will always reccomend. U haul to anyone THKU. THKU. BEV PINA
BEVERLY P | Overall ExperienceThe front desk us very rude and gave me the wrong unit.
Jingtong P | Overall ExperienceFeel lucky to have a spot there!
Elizabeth G | First ImpressionsI had an online reservation, The customer service representative was too slow, I waited more than 40 minutes in the queue, the customer service representative just gave me a printed paper with our unit number, she didn't give me any instruction to how to use the self-storage unit, or where to find our unit, or where is the customers entry door, I asked her about some instruction she was mad and just said go left and you'll find it! After 20 minutes looking for my unit I found my self in a service elevator and couldn't find where are the carts! Finally I asked U-Haul staff outside and they were really nice and answer all my questions with a smile, and in less than 2 minutes I reached to my unit.
Fayez A | First ImpressionsIt was overall an above average experience. The one area that we had a bit of difficulty in was the fact that when we got there, they initially didn’t have us listed as having a room reservation and the woman had to go look it up - once she found it , it turned out that when we went to the room there was a lot of stuff in it, even though it was the number that we had been assigned by the national number. We were told that for some reason the system that the national Reservations uses does not always sync with what they have at the local facility. Thankfully, this wasn’t a major problem in this case; however it did cost me an extra $73 with my moving company having to wait until all of this got cleared up. So, in that respect, I would greatly appreciate a $50 credit refunded off my first months storage bill. Thanks for your consideration! Have a great day.
Joe k | First ImpressionsStaff is not customer oriented and have a nasty attitude with customers. Good business but bad customer service.
Luis V | Overall ExperienceSo far so good. The lock was not in the unit as advertised, so I needed to go up to the office and ask about it. The clerk showed me where to get it. Other than that, the move-in was convenient.
Darryl B | Online Move InHighly recommended!! The entire staff (Johnny especially) is great — knowledgeable and friendly. They make the process go smoothly. The parking area is large and convenient
ELIZABETH S | Overall ExperienceWill be back if need be!
David C | Overall ExperienceI have tried several storage facilities over the years, and this is the nicest in terms of how the building is designed, lit and maintained. The management was somewhat flexible with the payment of the storage unit rent: I was slightly late a few times, and they were understanding about it, I might have had to pay late fees only once. On the downside, something that shocked me about that place is how grossly inadequate the staff is. Over the past few years, beside renting a storage unit there, I have rented a van several times, and also went there to buy packing supplies a few times: almost every time, the staff member who "took care of me" was inadequate: either looking super absent and half asleep, or rude, or even borderline aggressive. Bad attitude, rarely any "hello" or "goodbye", let alone thank you or a smile, you name it. Only once was a lady at the front desk smiling and friendly. All the other times they got me thinking: "Do these people realize that they are part of a business and are taking care of customers, therefore they have to be not just nice, but EXTRA nice? Are they trying to scare people away? Does the management have a strict policy of recruiting only people who just graduated from ... jail?" Today, as I put an end to this 2 year and a half storage unit rental, the guy at the front desk looked like he was dealing with an intensely painful matter, or that he had just had Botox injected all over his face. At the end of the exchange, he recited a memorized "thank-you” formula that went like “U-haul thanks you for choosing them” or something like that. I say “recited” and “memorized” because he said it twice, and either time with the exact same wording and artificial, monotonous sounding voice, like a bad actor who delivers a line he managed to memorize but feels totally foreign to. At the very end, I distinctly said to him “thank you so much, have a great day”. And for answer, I got… nothing. Nothing at all. Clearly there is zero training focusing on how to treat customers nicely in that place. On the contrary, there seems to be a marked trend to recruit only people who suffer from some kind of deficiency when it comes to basic interhuman communication. Weird. Not appealing. Not helping.
Tony S | Overall ExperienceNice, clean, dry facilities. Occasionally faced delays caused by entry security system to storage space with key card or pass code not working to allow entry into the secured locker area.
PETER M | Overall ExperienceThe women who served me was very helpful and very nice. She is a real asset
James D | First ImpressionsThe storage facility was impeccable maintained and everyone who I dealt with was friendly and professional. I was very impressed with the facility.
susan g | Overall ExperienceOverall the experience was positive. On a few occasions I had a hard time gettin through the entrance. Went to the CB office, and an employee would be paged to resolve the issue.
Marjorie C | Overall ExperienceStaff was helpful and set me up with a space quickly.
matt m | First ImpressionsStaff was extra helpful
PATRICK B | First ImpressionsThis was my first time renting storage and it was a great overall experience. We only needed it for a little over a year and we had easy access and things were secure. Staff was very helpful and check out was very easy.
Cheryl B | Overall ExperienceTom was so helpful! Thank you
Laura B | Overall ExperienceGreat experience. I had my stuff here for a year and was able to access it a few times. None of my stuff was damaged over the course of the year. Some of the employees tend to get frustrated easily which can come off mean but otherwise, great experience.
Sita C | Overall ExperienceMuch better than expected. Great facility.
Paul D | Overall ExperienceThanks to the wonderful staff for their courtesy and kindness. They’re the best and we appreciate how we were cared for.
BRUCE H | Overall ExperienceVery satisfied
Sapna U | Overall ExperienceIt wasn't clear when I arrived where to go and once there, that I had to "check-in" before I could go up the elevator. Once I figured that out, everything went smoothly.
William A | Online Move InAll good except office is too hard to reach by phone
Diane C | Overall ExperienceThe staff was very friendly and they were very helpful
Ursule N | Overall ExperienceI had to run back and further from the storage and front desk even when it was about to close in order to get settled in. At first they could not find my unit until they did. Gave me everything I needed to move in could not pass the elevator. Run back got a temporary code finally got in after trying before for like 30 mins. Found that my unit had a giant pillar in the middle taking up so much space, had all my stuff ready to go on the floor , left it unattended, ran down asked to change my unit, got a new one.!YAY! Ran up from the front desk area to the unit area couldn’t get in again tried 10mins thinking if I’m stupid and not reading it right. Ran down, told them I can’t get in with this code, the front desk person said oh I forgot to mention to use the temporary code for the second one, I run up to the unit entrance can’t get in. It’s all locked and I put in the number correctly, nothing. Can’t get in! Haha It’s closing time, I got to this place hours ago, it’s been probably 3hrs not being able to get in. I run down it’s closing and someone else helped me got up with me and tried it herself and said I have to put in the code into one door and the other at the same time and it worked! Which was helpful. But the functionality of getting things going there is horrible. I finally get to my unit and it’s up the stairs, I just laugh! At least there’s not a pillar in the middle but the walls are broken and no roofing wire to protect your stuff. Honestly if someone wanted to they could go up on a small stole and climb over and take your stuff so yeah. And to drop off a uhaul during closing hours was terrible too, I could not get into the website at all. It does not work, told us there’s a website that we can do that , spent an hour trying different phones to drop the car could not access it! Had to drive the uhaul van back to our house wait next morning to drop it off while having crutch time with other personal things. Btw the walls of my unit was torn off from both sides so uhh kinda scared leaving it there, I will definitely try to move it somewhere else that is safer! And aside from this location uhaul as a whole reserving a van or truck etc. is frustrating because I reserved it ahead of time so I can travel to my real home town and I was told that they may not have this van at the location I asked. I wanted to reserve ahead of time so just in case it doesn’t work I can cancel purchase from somewhere else but they told us we will let you know a day before pick up. I’m shocked and call them frequent times to know of any updates and told me it could be up to a 100miles and I’m getting worried because if it’s very far I won’t have enough time to move things into the truck and leave from NJ to MA. They said I would be updated or a call barely got any just a bunch of scare notice. Lucky the uhaul van was 25mins away and then asked where the drop off would be they said they would let me know the day of pick up. It was definitely a ride first experience
Daisy H | Online Move InLights didn’t go on near my unit and there was a large hole in the unit wall. Front desk was largely unavailable because they were understaffed. Couldn’t find my unit at first because of walls blocking certain hallways and was not told about this, or helped with during the time I was searching. Felt like a very apathetic response.
Courtney R | Overall ExperienceStaff and management was extraordinarily unhelpful and rude. I will not be doing business here again, and I will suggest that my friends and neighbors go elsewhere as well. The location is convenient but it's just not worth dealing with this staff.
Scott M | Overall ExperienceThe key card wasn’t working well, the gave me a storage unit with a lock on it so I had to go back and get a new one and the new one was dark, dirty and had a huge pole in it which i didnt ask for.
Kelsey T | First ImpressionsOverall a good experience and convenient location near Tufts
Eduardo G | Overall ExperienceI haven’t yet seen the exact storage unit E1181, however expect it to be like the rest of the facility. The woman that helped me was fantastic, very patient, I think her name was Katrina Very attentive even as It became very busy I did not feel rushed and the customers that were waiting to be help were fine because she continuously acknowledged them with updates of the process. I’m sure you folks at u-haul must know that Katrina is a valuable asset to the company. Well thanks this is my first time ever needing to rent a storage unit. Jack MacEachern New Customer
Alfred M | First ImpressionsShikera Brown was exceptionally helpful and professional.
KEVIN C | First ImpressionsThis was one of the worst experiences I have ever had with any business. I was told that the reason for poor service was due to being short staffed. Meanwhile the employees were arguing because one took an hour and a half lunch. When he returned another woman came out and started drawing on his hand making a "pen tattoo." Another was sleeping on the furniture pads. After explaining that I need enough room to get 3 couches in, I was given a space that was in a small corridor where I could not fit my furniture. I went back to the front desk where I was given another space in the same area. If you have half decent furniture that you do not want gnawed by rats, find another place. Not only are there rat traps everywhere but there are transients hanging around inside the building. They couldn't figure out how to key the access card so they gave me the entry code. I would guarantee that code works today and 6 months from today so not only is it filthy but not secure. Finally, some guy came back from lunch to "help" and gave me a space that was half the size of the other ones. I thought I was being punked. I was at UHaul for over two hours and while still waiting, finally called Extra Space Storage on the other side of Medford. I called them at 4:45PM and was finished moving in by 5:30. Go to Extra Space Storage or put your stuff in your Mom's basement but just do not use UHaul. I had to put extra miles on the UHaul truck and extra gas after being toyed with all afternoon. On top of all of this I still got charged!!! I called the customer service line and spoke with a very nice and capable woman named Katrina. I was on the phone for 45 minutes and was finally told that the money will be back in my account in 3-5 business days. Do not go to this business. Let me write this again. DO NOT GO TO THIS BUSINESS! After all of this lunacy I realized that these people did me a favor because now I never have to deal with them again.
RONALD W | First ImpressionsThank you to the staff, who made it quick and easy for me to check out, despite the line of customers and the busy time of year (move-in).
Kristi E | Overall ExperienceI arrived to check in with a huge truck full of stuff on the way and was informed that UHaul doesn’t honor storage reservations - it’s first come first served. I showed them my confirmation email with the unit, price, size, and move in date. I was informed that uhaul does not give preference to customers with reservations and that they didn’t have a storage unit big enough for my things. I had to store my things in a friends basement and I have not been able to get a refund from uhaul. This is personally my second time having an experience like this with uhaul.
Briana S | Overall ExperienceAlanna Barton was absolutely wonderful and went out of her way to help us - thank you so much for all you did to make our uhaul stay so easy!
Carolyn B | Overall ExperienceSplit second floor was not great to bring heavy stuff up and down. I'll avoid it next time. Facility doors were sometimes unlocked, convenient but insecure. Overall staffs are rude but do their job.
Katsumasa H | Overall ExperienceThe Storage Manager, Alana (not sure if I’m spelling that correctly), was particularly helpful and I greatly appreciate her customer service.
Caitlin R | Overall ExperienceAlana demonstrated impeccable customer service and patience, and overall made the experience much more pleasant. I can't commend her enough.
Patrick S | First ImpressionsThe woman who assisted me was extremely helpful and courteous. She went above and beyond to make sure that I was taken care of and happy with my transaction.
Sean M | First ImpressionsVery accommodating! Thank you!
Steve C | First ImpressionsI was given two units in the basement that could only be accessed by a ladder/platform. It was really tough to fill and empty the storage units. No one mentioned this up front and if they had I would have asked for a unit on the floor. As there is an elevator it wouldn't matter which floor but just to have easy access and this definitely was not. FYI I booked the first storage unit online then the second in person but before I had seen the first unit. No body mentioned the problems with access and there were no other unit available. Just some hopefully helpful feedback.
Sandra N | Overall ExperienceGreat service!
PETER Y | First ImpressionsI am big on customer service and this facility lacked it entirely. In addition, trying to call this facility is like finding a needle in a haystack while visually impaired.
Talita R | Overall ExperienceGreat experience! Thank you!
Seth W | First ImpressionsThe woman who first helped me was amazing — warm, welcoming, and went above and beyond to be helpful. The man who assisted me was rude, unhelpful, pessimistic, and suggested I try to find a storage unit at someplace “down the road.” The storage unit I reserved a month ago was occupied by someone else upon my arrival. I had just driven a UHaul full of stuff from NY to MA, and needed to place my things in the storage unit I reserved. When I told the man who assisted me that the unit I was assigned was already in use, he seemed to think there were no other units available in the whole place, and that I should look elsewhere. The woman who originally assisted me went to look - and found 2 storage units available, from which I chose one and was able to move my things in. She really saved the day and I am so grateful to her.
amanda l | First ImpressionsVery pleased with the storage unit for as long as I had it. Thank you.
Tyler P | Overall ExperienceFirst my access card didn't work (the person helping me said that was to be expected, so why then did I have to walk over to establish this?), then the storage turned out to contain someone else's stuff, then the newly assigned storage unit was sealed so I had to find someone to open it for me. Also I had to buy a lock but there was already a new lock in the unit, which was confusing. Did I really need to buy a new lock? All in all I had to walk up and dodwn to the office 4 times, and it took me an hour. It's also quite expensive. I will t explore other options in the neighborhood.
Johannes d | First ImpressionsOffice was understaffed, lines were huge. The first unit I rented had somebody else's things in it. The second unit had a door that would not close. I asked an employee in the loading dock for assistance with the broken door. He literally grunted at me and then walked away. I spent over 3 hours moving two boxes into storage due to facility mismanagement and employee incompetence.
nicole r | First ImpressionsReason for losing a star is that I reserved a storage locker online and was told that no lockers of that size were available when I arrived. It doesn’t make sense to allow people to reserve something that doesn’t exist. I specifically drove to that location for that size. Thankfully a locker that was still big enough was available, but if I’d driven there for nothing I would’ve been very upset with U-Haul.
shigeki k | First ImpressionsIt would be good if we can have lights inside the storage room apart from the hallway.
Sukumar S | Overall ExperienceHonestly the unit was not built for short people. The 2 step ladder that was there was barely helpful. I did not like my experience at all. If I would’ve known that I was going to have to climb to put storage on the top level I would’ve brought a bigger ladder. Also, you have a promotion that says “first month free with a truck rental” and that promotion was not applied to me. I rented a storage unit and a truck and I still got charged for the first month of storage.
Antonio E | Online Move InYou didn't have the storage space I had reserved. The only option was smaller and hard to access due to the stairs
Armando O | First ImpressionsBob - please call me - there is a problem with my reservation, thank you.
JANE R | First ImpressionsInitially getting to the unit was a little challenging, but other than that it was a great experience. Good staff!!
Stanley R | First ImpressionsAll the good things aside, I’m still really bothered at what brought me to today. I received a letter from Mr Corbeil stating that Uhaul had not received my payment and were now assessing a late charge. I called immediately and spoke with Cindy who was outstandingly helpful in rectifying this situation but could not explain to me what had happened. Seems my financial info had been removed/lost from the system —not of my doing—and I had to resupply my card which had paid my monthly automatic payment to date. There was never a problem with my card. Personally I would like to see more of an apology from Uhaul for this incident then simply a rescinding of the late fee. But not having that I’m very grateful to have been able to talk to Cindy, who was most courteous, understanding, and sympathetic. Clarissa Saldanha
CLARISA S | First Impressions1) The floors were very rough and needed maintenance very much. When you have a cart loaded and the floors are rough things fall off and break. I am sure there is concrete filler that can fill it in and smooth it out at low cost. 2) The access system was terrible. I had to go to the office twice to get a new card. The third time I went in, the office staff gave me their code so we could get in. This is a terrible inconvenience. 3) I also found there to be problems with the carts. First, the number of carts. There wasn’t enough to go around. Second, some of the carts needed either maintenance or to be thrown away as the wheels were coming apart.
Michael B | Overall ExperienceThe lady at front desk wasn’t nice
Jinghong H | Online Move InThis is arguably one of the worst storage facilities I've ever been to. The facility is definitely understaffed and customers end up waiting quite a while to talk with employees and access the moving trucks and storage rentals. The employees are extremely rude and unhelpful, the facility has poor/inconsistent signage, and the maps are nonexistent or indecipherable, so you end up wasting time trying to find your rental location. The facility called me three times about my rental, but made it impossible to talk with any staff because wait times to talk with a U-Haul employee were in excess of 45 minutes. There is also no available first-aid for band-aids, etc. in case you get injured. The mobile return app is also poorly designed and extremely confusing. I would strongly recommend avoiding U-Haul if possible!
Daniel W | First ImpressionsEverything online was very straightforward but it was super unclear where even to enter the building, how to find my locker, etc. Maybe need a big sign pointing to the entrance for self storage because it’s kind of hidden in the back
Ayden C | Online Move InWe reserved a storage unit over a month ago on your website that advertises several places “reserve a storage unit!” When we arrived, not only was the unit that we reserved not available, but we were told they were first come first serve. This is false advertising and incredibly disappointing and frustrating to be informed that the work we did to be prepared was disregarded by your company. The staff were not helpful or engaged in finding a solution to this problem. After over an hour, we reserved two smaller units and have to pay for the first month in one even though we were offered “first month free” with our truck rental. The entire situation was incredibly frustrating at the end of an international move and took much longer than needed. I am disappointed in a company that doesn’t stand by what it promises and then does not take responsibility for that dishonesty.
TAYLORWAYNE K | First ImpressionsThe storage unit I reserved did not exist in the facility. We had to drive extra miles to find another storage location. Staff was not friendly in both locations.
Jaebin C | First ImpressionsThe first floor ground is really tough making it hard to roll a cart filled with stuff. I’d love to see a smooth ground.
Matheus F | Online Move InKeep it up.
Eduardo G | First ImpressionsI had that unit for 14 years. It's fine, a little expensive (the recent price increase was the impetus to finally clear it out. So thanks for that). On the move out, saw a dead mouse on the floor. Once there was a wasp nest on the 5th floor by the elevator. In Handmaid's-Tale times, I think it will make a fantastic prison.
MICHAEL M | Overall ExperienceOverall I liked the experience, but the major red flag for me was the following. About 1 month prior to my move, I reserved a truck and storage unit online. As I turned up for my truck I was told that storage unit I booked online was unavailable, because someone else took it already -- this was a big problem for me, because I had to relocate my personal belonging to storage and this is why I booked it online 1 month before. I was sent around 2 other U-Haul storage facilities in and around Boston, which not only added mileage to the truck I was driving, but also exposed me to incremental labor cost of TaskRabbit, which I hired for the job. In summary, I would not recommend U-Haul to a friend, because of this major issue. I still don't understand what is the point of booking storage online in advance, when I am then told by U-Haul staff that it is all first-comes first-served basis -- this is completely unreasonable and this practice shall stop otherwise U-Haul will end up with many customers like me - unhappy.
Bartosz G | First ImpressionsMy unit has an extra set of steps that I wasn’t told about before renting it. It’s also very far from the elevator. If I had known how far I have to carry large furniture, I would not have rented here. Also, I was not told beforehand that I would have to give out a friends address and phone (the “third phone number” requirement). That’s an onerous requirement. Finally, we had trouble finding the unit the first time, even though we asked staff for directions. We had to go back twice to the customer service desk to ask where it was and even then it she was unhelpful. Your units are hard to find - how hard would it have been for staff to explain the layout when we first asked??!
Jessica G | First ImpressionsThe workers were fine, the rent increases suck!
JOE P | Overall ExperienceCustomer service was EXCELLENT. Really liked the staff
Wonjin L | First ImpressionsDefinitely will recommend it
Jorge T | Overall ExperienceFranchesca and her co worker were diligent and prompt on their service. They explained everything to us it was also super quick! I would give her a kudos!
Yuly V | First ImpressionsThis was my first time renting from Medford U-Haul. I had a very good conversation with two employees in the morning. However they failed to mention the after hours return fee of $20 that I was charged. I initially had my reservation booked until 3:00 pm. I asked if it could be extended and the person sitting at the front desk agreed to reschedule to 6 pm without any charge. When returning the vehicle, the mobile app accepted the photos initially but went back to the same screen when I clicked next. It took more than an hour before the app finally worked. This again wasted a lot of my time and very inconvenient when it was raining outside.
Pranav Y | First ImpressionsThere is always issues with door access after hours, and even though their is a 24 hour phone number on the mail keycard panel, the number is for "Bob's" personal cell phone doesn't "WORK" where he lives. other time all the doors are left open all night long. I also tried to remove 24 hour access for over six months, after one of my phone calls to U-Haul's 800 number where I asked again about removing access I got a letter stating that the rent will increase by the same amount. Lastly the storage unit measurement were off, so you don't really get what you think your paying for...
shawn P | Overall ExperienceGo around the corner to Whole Foods. Ask a staff person where something is and see what happens. Your staff went to a different customer service school.
David R | Overall ExperienceWithin 30 minutes of being at the Uhaul facility, I walked into an unlocked bathroom to witness someone shooting up heroine. They were not a customer of Uhaul, but were able to freely walk around the unlocked section of the storage facility. They proceeded to loiter for 1.5 hours, with several men loitering along side her. A separate man (also not a customer of Uhaul as he never entered the card access area) loitered around the facility for multiple hours, and seemed to be selling drugs out of the back of his Penske rental truck. How no Uhaul representative noticed any of this going on is beyond me and incredibly concerning to me. I was at the facility for a total of 2 hours in the middle of the day, so I am very concerned as far as what else goes on at the facility. I plan to leave my belongings there for this stay, and would have a difficult time recommending this Medford location to anybody else.
Brendan N | First ImpressionsThe staff was always helpful and courteous.
FRANCIS D | Overall ExperienceWe came on 1/30/2021 to access the storage unit for the first time and were told by the staff that they were too busy to accommodate us accessing the unit and instructed to return at 6:30pm. At 6 pm I called the facility to ensure that we could be accommodated and I waited on hold for 30 minutes... decided not to go in at this time for obvious reasons. We returned the following morning and were helped with our unit. This did take some time and when we left there was a huge line of people behind us. Perhaps the facility would benefit from additional staff to meet the needs of its customers.
Edith B | First ImpressionsI was first given the wrong unit number and had to return to the front desk. I also had to ask for a different unit because it was up a flight of stairs. When I returned to the storage elevator, the access card didn't work. I then got a new one, but upon returning to the storage unit I found that it was locked. Then I went to the front desk AGAIN, returning to the unit with an employee with the key. But it turned out to be the wrong key, so we had to wait for her to go back to the front desk to get the right one. We finally gained access to the unit, but it was smaller than the one I had reserved, and irregularly shaped, causing extra delays in loading it.
Arthur B | First ImpressionsMy experience exceeded expectations. Your staff was great!
Joseph C | Overall ExperienceAll very clean including the restrooms.
Eduardo C | First ImpressionsThe location and hours were convenient, and the space was secure and well maintained. The elevator was painstakingly slow though, and the parking lot could be better maintained during the winter.
Hannah G | Overall ExperienceThere was a major pipe bursting in our unit and it ruined many priceless drawings from our children. When we told you about it, including talking to the manager Bob, we were referred to your insurer. When we called them, they put up many obstacles to pursuing the matter. We dropped it. Your units are dark and poorly maintained. I would not recommend UHaul for storage to anyone in the future. We found a much cleaner and lighter unit run by a local company. I wish we had gone there earlier. I think you should warn people that you have water bursts and damage in your facility so they can protect their belongings.
NASSIR G | Overall ExperienceLuther and his coworker who were there when I checked out were great! I even needed a jump on my car battery and a guy at Uhaul helped. Went beyond the call of duty and if I needed a uhaul (ive rented there twice) or a storage unit again I'd come back in a second. Great people there!
Jenn C | Overall ExperienceYou guys need to fix the access door. We were literally never able to access our unit without having to wait at least 20 minutes for someone to just prop it open, since the code system you have implemented doesn't work. I would tell my friends to avoid your storage service because it's very inconvenient.
Patrick B | Overall ExperienceI got there at 7 pm when the office closed at 6 and I needed to have been there to check-in, but the hotline people didn't tell me that, so I just have to come back and do all the unloading in the morning. I would like there to be a 24-hour check-in for storage units. Also, there wasn't a lock on my unit when I arrived so I had to go get another one.
Emily D | Online Move InBoth staff members that I worked with Sunday morning were extremely helpful and patient. I was able to view multiple units and choose the the best one for my needs. Exceptional service.
Michael A | First ImpressionsI like the convenience of being able to move out online
Scott T | Overall ExperienceThe only issue with the online process was with the free lock. There was no free lock in my unit as promised. Luckily, I already owned a uhaul lock and happened to bring it with me.
Hugh E | Online Move InThe staff was very patient and flexible when we first arrived and changed our mind from a small second-floor unit to a larger first floor unit (after all the paperwork and getting a few pieces of furniture in.) Everyone was very nice and helpful anytime we needed assistance! It’s a very easy location and the one way/one way out of the parking lot is helpful. It was very clean!
Nancy G | Overall ExperienceMy experience would have been great overall if it had not been tainted by an encounter with one of your employees. On move in date I realized the storage I was assigned and had paid for was already occupied so I went to get assistance in the main office and one of the ladies I spoke to was extremely rude to me and basically blamed a customer for something the company is in control of. I really do not remember her name but I would've definitely brought it forward.
Gamuchirai C | Overall ExperienceMy card to access the storage building has not worked on several occasions. Frustrating when it's after hours.
Tod W | First ImpressionsI would definitely recommend using the U-Haul storage unit in the future. They have lots of carts available to use making it easy to move your belongings no matter what floor your unit is on.
Kyla H | Overall ExperiencePROS: - We could access the storage late - Free Dollys - Security Cameras - Shared Item Drop Off CONS: - Large Bay Doors stopped working at 7pm - Cargo platform is slanted and dollys can easily roll back (dangerous and inconvenient) - Storage space was on stairs with no equipment to hoist heavy items - You're forced to buy a UHaul lock - Storage space had no cooling or adequate ventilation
Alex g | First ImpressionsI was told when i moved into my first unit that if it was not big enough, I would be able to upgrade to a larger unit if necessary/available. Having decided to upgrade, I looked at the website and saw a much larger unit - and then i called the store and reserved it. I walk in the next day and was told that not only is there not a unit this large available, the room listed on the website DOES NOT EXIST. So while I was less than pleased with the customer service and the lack of willingness to help me resolve this situation, I was even more appalled at the way Uhaul's website is run and how their reservation system doesn't really mean anything (a direct quote from an employee).
Megan A | Online Move InThe staffs there are very friendly ! I did not had any problem there attendancy !
Marnaval P | Overall ExperienceThere was a sticky blue substance that leaked into my unit and got all over my belongings so i was really upset about that! :( Aside from the fact that my unit was not clean at all the experience was pretty good in terms of pricing and accessibility. I won’t use u-haul again because it’s too stressful not knowing whether my things will be safe from damage while in the unit, but the staff were very nice and helpful.
Tori V | Overall ExperienceThe condition of my storage unit was average. The people in the office were not very friendly or helpful. I would often be put on hold up to 30-40min and would rarely get my question answered when I finally talked to someone. When I was moving out, they did not allow me to drop my Pod on the property (Unless It was a U-box) so therefore I needed to rent A box truck to transport all of my things to my Pod located 0.2 miles away. All around, my possessions were in good condition when I left, however U-haul as a company seems very disorganized.
Heather P | Overall ExperienceThere was no lighting in the storage unit I was given, which made it difficult to pack/unpack the unit. Aside from this, storage at this location was a great experience!
Michael M | Overall ExperienceThe storage facility is easy to access with lots of dollies to use to help with the move. The only problem I had was that my access card didn’t open the doors after hours but luckily someone was able to let me in. I would recommend getting an access code as well in case you have the same problem.
Kyla H | First ImpressionsSOME of my experiences -Threaten by an employee. -Person behind the desk was watching TV on their phone instead of giving their attention to the task at hand (processing my payment). -Being spoken to rudely. -Being told one thing and then it is the opposite - My auto payment was not processed numerous times and I was then charge late fee. - Had items that were water damaged. Some of the items that were damaged were more than a years worth of rent at this facility.
DHIREN T | Overall ExperienceI had a question or issue about closing out my unit. I called for 2 days, with a 30 minute wait each time. When I was finally able to get through, I was told I needed to go into the office. That day, I went to the office and the girl who assisted me was extremely rude and dismissive. Everytime I said something, she walked away from me. I was told I needed to call the manager and was not able to be assisted at that time. I live over an hour from the storage unit and had to drive all the way there for nothing. I had my storage unit for a year and a half and am extremely irritated about my experience and how I was treated.
Alyssa N | Overall Experience1. I was very surprised when I got to my unit, I was told it was 6' deep x 6' wide by 8' high. Instead, it was 8' deep x 6' wide x 6' high. I really wanted that extra height, but unfortunately this was the very last unit available on an elevator floor. (Units are split level with some on the elevator level, the other up a steep flight of 8 stairs.) 2. I was REALLY surprised to find that there is no lighting at all within the unit, so we were basically moving things around in the dark. 3. There is a concrete post right in the corner of the unit, rendering about 24 cubic feet useless. The people were lovely. Everyone I worked with was polite, patient, and wearing a mask. So the fault is mostly not with the employees.
Jenniefer T | First ImpressionsThe Uhaul team and storage facility were always a pain to deal with. Nothing was ever quick and easy and everything always took 3 more steps than it should. I tried to change some account information and had to call 4 different times Over 2 days to get somebody who could make it work since they never called back like they said they would. The facility was clean and secure but swipe access never worked the first time. It would take 4-29 swipes to enter or I’d have to go to the office and they would reactivate the card. I could never get access after office hours. Overall we used Uhaul because it was cheap and the location was convenient but customer experience was pretty terrible.
Nicholas P | Overall ExperiencePlease turn on A/C in storage units when temperature hits 80 degrees or above.
BEVERLY R | Overall ExperienceI was concerned and uncomfortable due to a staff person not wearing a mask, who worked with me face/face and with other customers. If this staff member had a medical/physical reason for not wearing a mask, they should not have been working in direct contact with customers. All of the best information and science tells us that wearing masks is the BEST method for limiting the spread of covid-19 and other contagious illness.
Julia D | First ImpressionsThe first unit I was assigned had a giant column in it. This information does not seem to be in the computer system. The card-key is not working which complicates things. Got a unit with steps in the access. Not ideal. Unit with no steps not available.
Isidro C | First ImpressionsWe have had a large storage unit in Boston for 2 years @ $220 a month & just moved to Arlington MA & wanted a smaller unit The guy at the counter was Very Nice , Very Patient , helped us find just the right size unit , please forward this 10 star rating to him ,people need to hear good things during the hard times were going through & be complimented on the good work they do Thank You for another good experience
john M | First ImpressionsHelp! I so unhappy about this I just want to die or cry perhaps both! Waiting for uhaul management to help!
marlene k | First ImpressionsYour website says to be 15 min earlier before closing to be able to get the unit that I reserved so i arrived and I was in the office 35 min earlier. the person in charge he didn’t want to give me the unit complaining how he was short stuff. So He made me drive back again a distance 45 min and come back an other 45 min drive so i can get the unit next day. I work in a fast food industry as a manager I am always short stuff and costumers come in 10 min before close what would I say I am sorry I don’t make your food ? He had only one customer that was done after 10 min probably he was lazy to do the work that was exactly 10 min cause next day the lady helped me took only 10 min for the contract got the lock and that was it.
vasilis s | First ImpressionsMy only issue was that the lighting within the unit was not adequate. I had to use additional lighting.
Frances K | Overall ExperienceStaff was super friendly and helpful, even during COVID
Angelica C | Overall Experiencethere was an oil leak onto my property from the unit above. Management have not returned any calls or emails. very disappointing and costly experience. still waiting to mitigate losses. I WILL NEVER DO BUSINESS HERE AGAIN.
donna b | Overall ExperienceWe rented a storage unit online. When we got to the facility, we learned that the unit had a big concrete column n the middle that took up 1/3 of the available space. The folks at the facility helped us switch units to one without a column, but your online interface should make clear when there is an obstruction in the unit.
Jeffrey R | Online Move InThe male cashier inside was extremely rude. He was unwilling to help me sign-in electronically and refused to sell me mattress bags inside. He even told me that I was in the wrong place, but when I showed him my reservation for this place he begrudgingly found my reservation. The redeeming qualities were the employees working outside who were able to help me finish my reservation online and the female cashier who was able to assist me with all my needs.
Heather P | First ImpressionsGreat service, staff where very friendly
RAPHAEL O | Overall ExperienceThe staff was very friendly and helpful
Frank B | First ImpressionsThe staff are friendly, efficient & knowledgable and try to get you the best deal/price, based on your needs. They take the time to answer questions thoroughly and are very professional. Thank you Uhaul employees in Medford, Ma.!!!
Ioanna G | Overall ExperienceNone.
Paul B | Overall ExperienceStore was VERY busy due to the colleges moving students out of the dorms, yet there was only one person working at the desk who is very overwhelmed by the people standing in line. There did not seem to be a manager or anyone else around. Even though we checked in online we still had to go into the store and wait in line because our code did not work, and there was no free lock inside the storage room they initially assigned us and once we got the lock it did not work because the door was not lined up properly. We had to go back and wait in line again in order to be switched into another room. There was a gentleman who was taking people to their storage rooms and he came with us to make sure that the room was satisfactory this time and that the lock did work. We rented our unit on March 11th, the day before U-Haul announced that college students could have one month for free. I have called the local store several times and no one answers and I get transferred to the National customer service who keeps telling me there's nothing they can do that I have to talk to the local locationfor the free month since we rented the unit the day before the free month was offered by U-Haul. I will still continue to call because the only reason we rented this unit was because my daughter was told to move out of her dorm and we knew if we didn't rent it immediately we would probably not be able to get a spot. The workers we dealt with were friendly, but the store seemed to be understaffed, and the staff that was there seems to be overwhelmed. Perhaps it was because it was the first day after move out to were announced for the colleges...
Hope D | Online Move Inno soap in one of the otherwise nice restrooms for the entire time
Richard C | Overall ExperienceProfessional, knowledgeable and friendly service on site in the Medford/Somerville location. a seamless experience thank you
donna b | First ImpressionsThe online reservation did not point out that it had a large pillar inside storage unit. I needed additional support from staff, which was very helpful.
John P | Online Move InI had a unit for about four months while I stored some cabinets. Great experience, great staff!
areth f | Overall ExperienceAbsolutely the worst place I've had to deal with Besides Wendy the regional supervisor These people are rude and uninformed I won't even talk about my stuff getting ruined by a leaking pipe
Joe S | Overall ExperienceThe best location, best customer service, available if needed and PATIENT to clientail unfamiliar and inexperienced with storage process!
Anne K | Overall ExperienceI was helped by a very efficient woman who handled everything with ease while being bombarded by questions and requests. She knew what she was doing and everything went smoothly for a first time user
Susan L | First ImpressionsThank you ! Have been there for several years Staff more than accommodating and helpful Facilities always above standard Very secure. Always felt safe Highly reconnended
RUTHANN G | Overall ExperienceMy only criticism was last Saturday morning. I had to move a queen mattress, box spring along with a heavy head and foot board. In the whole lobby area there was only one cart available.
ROBERT C | Overall ExperienceThe service in the Medford/Somerville location was horrible! No one not Even management knew what they were doing! I’d like a phone call to explain more! 617-671-7904 my name is Lisa. Thanks
Eric B | First ImpressionsI wished there were even smaller units for lower rates, but everything else was great.
Francis B | Overall Experienceneed more people at sales desk
Robert G | First ImpressionsThe location of the available storage unit was inconvenient and uncomfortable. You had to climb a set of metal stairs up to a narrow, low hallway to access the unit. The ceiling height was very low.
Paul C | Overall ExperienceThanks for making the whole process, including move-out, simple and easy.
Rachel K | Overall ExperienceVery helpful service!
clairalice k | Overall ExperienceThe staff were unhelpful and unknowledgeable. A very disappointing experience.
Jacques V | Overall ExperienceFantastic, in all areas. Thank you all!!!
Deborah J | First ImpressionsI took this storage facility room from my father so it was already establish. The staff made the transition painless. thanks.
STEPHEN W | Overall ExperienceShavonty was very professional & patient, while I asked several questions re: storage & renting a moving vehicle. It made my experience easy & painless. Great staff in Medford, Ma. Thanks Shavonty!
Ioanna G | First ImpressionsGreat
Hayden S | Overall ExperienceGreat storage place!
CLAUDIA D | Overall ExperienceSO convenient! Staff was incredibly helpful in showing me around the facility when I moved-in. At one point I had an after-hours access issue and the staff was super helpful then too! Thank you!
Nicholas L | Overall ExperienceThe staff was extremely nice and helpful. Will definitely recommend this location to everyone. Very happy customer
Aisatou S | Overall Experiencestorage unit served our purposes and we were very satisfied.
JOHN H | Overall Experienceexcellent service. LOVE the recycle area for boxes and materials- we werea ble to bring back our boxes for others to use!
Carolyn H | Overall ExperienceThank you, the woman taking my order to rent a storage locker and purchase a lock and cardboard boxes was very pleasant and helpful as was the young man escorting me to the locker.
John L | First ImpressionsStaff was helpful. Facility was convenient.
Charles B | Overall Experience-
Charvi G | Overall ExperienceGreat location. Staff extremely helpful and patient. On-line app easy to use and monitor storage unit. Thanks!
Barbara G | Overall ExperienceKatrina the agent at the Mytic Parkway, somerville was extremely good! Patient, kind, helpful, great sense of humor; she worked so nicely with the staff at that large facility it was a pleasure tose
John M | Overall ExperienceI would never use this storage facility ever again. The worst experience I've ever had and the customer service is atrocious.
Allison D | First ImpressionsThe staff at U-Haul Medford/Somerville are very very helpful. We needed a big self-storage room for our things and the staff was willing to help in finding the right spot around the building.
Annie S | First ImpressionsNone
Maqueda R | First ImpressionsFacility was great for my storage needs. Staff was always friendly.
jonas p | Overall ExperienceThe staff here were amazing. They went above and beyond in helping us get settled. Greatly appreciated it.
Brenda K | Overall ExperienceNon-responsive management despite multiple requests to speak with them. I have NEVER heard from a manager from this facility. Unethical billing practices. Will never use U-Haul again over this.
Scott W | Overall ExperienceThe facility was clean, well lit and safe and the staff was friendly, but staff don't know to consult on best unit size and booking don't ensure getting a unit!!! Unit shapes are narrow& inconvenient
Nirit G | Overall ExperienceThe woman in charge of the storage facility was exceptionally helpful and went above and beyond with customer service. She’s great!
sam s | First ImpressionsWater from a leaky pipe in my storage unit destroyed some of my irreplaceable belongings. Also, mice got into my unit and ruined some of my furniture. And the unit was expensive at $164/month.
DANIEL L | Overall ExperienceIt took three separate phone calls to close my account. The individual reps were friendly, but in the end I had to waste a lot of my time just trying to avoid extra charges.
Mary C | Overall ExperienceCourteous, quick and professional service by the gentleman at the front desk and the young man who provided the tour of facility.
michael m | First ImpressionsThey sent me an email about rent increases. I responded asking if they was going up on everyone's rent or just selected. No response so I decided to take my business elsewhere.
anthony t | Overall ExperiencePaperwork processing took FOREVER. Clerk had to enter info multiple times to “move” me into the space. Took about an hour after all said and done. All this while my move crew was standing around.
Stephen C | First ImpressionsDO NOT cancel the account over the phone. Phone agents may tell you the account is cancelled, it isn’t until you visit the store and they will charge late fees. Otherwise, facilities are good.
Benjamin J | Overall ExperienceAt that location and heavy traffic. Closing at 7:00pm is not convenient. I wanted propane refilled waited 8-10 min for service. he told me he could not do it because his PDA would not take picture
James T | Overall ExperienceFacility very well-maintained. Staff pleasant but not enough. Always a line with a substantial wait. Had problems with billing. Took a long time to resolve. Phone calls/emails not returned.
kimberley o | Overall ExperienceI didn’t like how U-Haul began increasing my rates once they had my credit card info. I thought that was kind of messed up, and that was ultimately what led me to end my contract.
christopher m | Overall ExperienceThey hang up my call several times and they didn’t solve my issue
Jose M | First ImpressionsThe waits at the desk areas tend to be to long, perhaps additional staff would be helpful
JAMES R | Overall ExperienceTom Na RCAVAGE was extremely accommodating, courteous, and bent over backwards to give me the best customer service imaginable. I was very happy with my experience at U-Haul yesterday.
Mary B | First ImpressionsGreat service, friendly and informative!!
Krystyna N | First ImpressionsReally enjoyed the assistance we got from Tim Donovan and Jamal (I don't recall Jamal's last name). This facility works pretty smoothly and I appreciated their efficiency and professionalism.
Kathryn B | First ImpressionsHelpful staff.
Rachel T | Overall ExperienceEveryone was extremely helpful and informative! Had a very pleasant experience.
Cindi D | Overall ExperienceThe facility is well organized. We were assisted and oriented by Vonti-- she was thorough, efficient, clear and pleasant-- not easy on a busy day (6/1!!). thanks!
Carolyn H | First ImpressionsThis was the single worst customer service experience I've ever had with a business. The employee (Shaevonte Neves-Campbell) was rude, uncaring and unprofessional. Added greatly to my moving stress.
Kimberly E | First ImpressionsGood
Marcelo M | Overall ExperienceThanks for the well-organized explanation of the facility both on the phone and in the physical office!
Charvi G | First ImpressionsGreat! Very efficient and helpful
Ellalorraine G | First ImpressionsGreat service! Very kind and helpful staff.
jonas p | First ImpressionsSpace was exactly what I needed (at a reasonable price, too) and Timothy was great!
alexander n | First Impressions.The facility handled all the services very well. Employees always very helpful and considerate.
EDWARD S | Overall ExperienceI love Tom, the customer service rep. He is so funny and pleasant. The only complaint is my monthly price went way up after I signed a contract and moved in. That seemed very odd and unfair.
Lisa C | Overall ExperienceClean, welcoming, efficient. Professional
beverly g | Overall ExperienceStaff was very helpful and accommodating to our needs. I would recommend this Uhaul facility to anyone.
Ronnie A | First Impressionsthe guy who checked me in did a great job. Got just what i needed and he explained it all and showed me my unit
Joseph P | First ImpressionsClean, well maintained, secure, heated and a great location. Best storage in Boston! I used them for four years. I just moved out. Every year they improved their service.
THOMAS S | Overall ExperienceK
Chance L | Overall ExperienceIs good
Marcelo M | First ImpressionsA young lady named Vonte assisted me. She could not have been better. She is a credit yo the company, very personable. Very professional and intelligent Please see to it that She is acknowledged
JAMES R | Overall ExperienceNo reason to go elsewhere!
willam h | Overall ExperienceGood customer service.
Sarah A | Overall ExperienceKatrina was helpful, informative, warm, and funny. I told her during our visit that we always have excellent experiences with all the staff at her location.
CAITLIN C | First ImpressionsI was completely satisfied with the service and how nice Raymond Davis was. He positioned the U-Box so the movers could easily access it and unload my things into their truck. All went very well.
DEB W | Overall ExperienceSafe, secure and clean. Staff was very helpful.
Mary Z | Overall ExperienceHi good morning. The staff were very helpful and nice. The location was convenient. Thank you all for being so kind.
Joaquim D | First ImpressionsVonti and Tim were very helpful and super friendly.
McFall K | First ImpressionsThings were made very easy for us. Thanks.
michael q | Overall ExperienceThe staff here are great, but they can be a bit slow sometimes so expect to spend no less than a full hour there. Indoor waiting area is nice too.
ELIZABETH J | First ImpressionsKatrina was super helpful with choosing the best storage locker for some odd shaped equipment.
David R | First ImpressionsGreat help!
MICHELLE M | Overall ExperienceIt was a pleasure dealing with Tom and the staff at the facility. I would highly recommend storing anything there. Clean, neat and not a thing was out of place each time I went to move something out.
Cheryl D | Overall ExperienceTom N was kind, patient and helpful each time I had to visit the Check-In counter to ask a question. Hire more like him.
James W | Overall ExperienceI was very pleased to have a very accomodating place to store my belongings. Everything was always safe and secure, never had any problem. Terrific staff over the years. Thank you!
ERIC V | Overall ExperienceReally friendly and accommodating staff.
Edwin T | First ImpressionsLeast competent staff I've ever seen. Will never rent from this location again
Gregory L | Overall Experience18 months of storage our belongings with no problems. Good service.
Rosemary R | Overall ExperienceI have had a unit here for more years than I would like to admit. Everyone has always been kind and professional.
JACKIE B | Overall ExperienceThank you for great services. I appreciated your friendly help and that the facility was always clean! Anton
ANTON G | Overall ExperienceCustomer service has been very poor 7/10 times. Whenever you speak to a representative on the phone/in person, it feels as if you are bothering them. Reps should be trained in improving custom service
gessika I | Overall ExperienceNo issues no problems. Loved the fact that it had double security measures.
BETSY R | Overall ExperienceYou are all amazing! I base this on the 7 years of consistent 5 star service! Anytime someone needs a storage place I always recommend you.
ROBIN G | Overall ExperienceClean, well maintained facility. Access hours could be a little longer.
Scott M | Overall ExperienceEasy, convenient location. Standard for storage.
COURTNEY H | Overall ExperienceSatisfied.
ANDREW P | Overall ExperienceGood customer service.
michael q | First ImpressionsMany thanks for years of excellent storage experience. Best wishes to Ray!
BRIGID W | Overall ExperienceThe place is well-maintained. I frequently see cleaning staff in common areas sweeping or wiping down a surface. I have seen maintenance staff touching up paint here and there.
STEVE K | Overall ExperienceVery helpful staff/owner
Catherine I | Overall ExperienceUhaul central phone services were dreadful! I was grateful they were recorded bc they lied so much and were rude. But Raymond Davis at the storage place was superb!!
anne d | Overall ExperienceRay was unbelievably knowledgeable and helpful
Anne D | Overall ExperienceThe storage facility meets my needs. Check-in is quite slow, but that is due to the computers. The staff is great.
Elizabeth M | ReservationThe young woman who worked with us was outstanding. She walked us up to the storage room to show us how to enter and exit the facility. The facility was clean and well organized.
Janice V | ReservationWell satisfied after three years. Only issue is the difficulty of putting on and removing the locks on the doors.
JOHN S | Overall ExperienceVery unfriendly staff
Kestrel D | Overall ExperienceAmazingly clean and safe facility. We used this facility for 3 years and were consistently happy. Only blip is the rare instances when we had to interact, the staff were not good guides in the process
RACHAEL F | Overall ExperienceGreat
nivea r | Overall ExperienceThe 4th floor smelled a little weird. The unit had great access and was perfect for my needs
scott g | Overall ExperienceI rented a unit here for 5 years and had no issues.
DENISE A | Overall ExperienceI had multiple disappointing interactions with staff members over the years. They never seemed interested in helping me and were argumentative, or indifferent to offer support. Very low cust. sat. :(
BRADLEY R | Overall ExperienceThank you!
Karen L | Overall ExperienceThe customer service was excellent. All of the employees I spoke with went above and beyond to meet my needs. They were patient and thorough, even personally showing me to the elevators.
marielle o | Reservationgreat
William R | Overall ExperienceInformation on your website, calling a location, and visiting a location do not match up. I was lied to on the phone and in store said they could do nothing about it. Get your information right!
Sofia M | Overall ExperienceWould be helpful to have larger units available.
Corinne V | Overall ExperienceKnowledgeable, courteous, and very helpful service all through the transaction. Many thanks.
Michael H | ReservationI had 3-4 encounters with Tom in the office over the past several years. EVERY ONE was unpleasant. Tom is a foul individual with a nasty disposition who is always scowling and is poor at cust svc.
ADAM T | Overall ExperienceStaff was terrific! Easy check in with paperwork! Wish there could be pro-rated fee for quick turn-around of storage unit. Only needed it for 3 days.
Kathy B | Overall Experiencemy only complaint is that my billing date is the 20th of the month/Closed out box on Aug 23rd.I am pd thru to Sept 20th.I would have liked to get a refund on the unused days.Mng said no. No pro-rate?
Michael P | Overall ExperienceWe rent from this facility multiple times. It's convenient, well maintained and accessible at all hours which is a plus
Wendy S | Overall ExperienceI bumped my head 8 times going in and out
MARK D | Overall ExperienceVery personable employees...checked out quickly
MATHEW C | Reservationvery helpful staff
MICHAEL M | Overall ExperienceExcellent service, great facilities
Nuria R | Overall ExperienceI'm very appreciative to your services. Every time I paid a visit to your location felt hospitality, professionalism and a friendly welcome. Particularly, Mr. Christopher who an excellent one.
Wany M | Overall ExperienceI had 2 boxes delivered from west coast and they were helpful getting them to my apartment on time. Because of July 4 holiday my boxes stayed in storage for 4 extra days but they did not charge me.
Tom S | Overall ExperienceThe storage facility was great. There was some confusion about my checkout date, and the store manager was able to fix the problem in a quick and professional manner. I throughly appreciated it.
David P | Overall ExperienceThe owner was very helpful. The space was efficient and easy to understand/access. Thanks for making a somewhat stressful event less stressful.
LINNA D | Overall ExperienceIt's unfortunate that you do not have a locksmith on site. Other than that...all is good. Suzi
SUSAN S | Overall ExperienceEverything was fine
Daniel S | Overall ExperienceGood location, fair rates, good facility. Access hours somewhat limiting but all considered an above average storage experience.
andy p | Overall ExperienceClean, bright and well managed. If I ever have a need for storage again, I will definitely be back.
NICOLE S | Overall ExperienceNo comment
Denise M | Overall ExperienceWe are very pleased with the UHaul storage facility. The staff are extremely helpful. We would certainly recommend UHaul to others.
Paul Z | Overall Experience