This was by far one of the best U-Haul experience I ever had the customer service the cleaners everybody was amicable and ready to explain totally will recommend this location
SARA P | First ImpressionsSelf Storage Units in Somerville, MA, 02144
U-Haul Moving & Storage of Route 16 Medford / Somerville
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
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Stacy is an incredibly helpful and professional staff member.
Cameron O | First ImpressionsTeam was helpful; facility was clean and felt safe/secure; useful moving carts for free; super easy vehicle drop off. I did not realize that 'reserving' on the app doesn't mean you actually have your unit. Nonetheless, the team was able to get me squared away and moved into a different (but similar) which I really appreciated. There were lots of moving carts available to use for free. The facility felt clean and secure. Dropping the truck off was a breeze and multiple gas stations within 0.3 miles.
Elana F | First ImpressionsBrenda was excellent
ALEXA T | First ImpressionsHad a problem accessing my assigned unit. Staff was able to fix the problem in a timely manner
JOSEPH C | Overall ExperienceVery helpful and friendly people.
GEORGE M | Overall ExperienceManager was incredibly helpful and understadning when I was getting frustrated and confused with the website. Great customer service
CONNER M | First ImpressionsWell run store. Very helpful staff.
MARK A | Overall ExperienceThey did not hold the reservation I made and I was moved to a smaller unit which did not hold all my belongings. They also did not honor the “one month free” promotion that was being advertised on their website.
Alex S | First ImpressionsIt’s was a busy time and the staff after the initial hiccup was able to sort things out quickly. Happy they were attentive and quick to act.
ANOOP P | First ImpressionsStacy the manager was wonderful!! There was a problem with what I thought I had ordered… Stacy quickly corrected the problem and was very professional. She smiled and led me through the process with a kind and sweet dignity… this woman is a true asset to U-Haul!! The other workers were just as nice. Holding the door and assisting me with my move in. The lovely way they all conducted themselves was a truly wonderful experience during a very busy and stressful time for me. I said thank you to them all but I feel you really should know what a nice experience it has been to find such helpful diligent and professional staff you have at this location
ELAINE F | First ImpressionsIt is very confusing that the "Reservation" process on the website does not result in anything being reserved. The confirmation email should probably mention that, and perhaps encourage people to actually rent in advance, as that seems to be the only way to actually guarantee a unit.
Carter T | First ImpressionsS
adriana a | First ImpressionsThere was a problem getting access to my storage unit but the staff quickly helped to fix the issue.
JOSEPH C | First ImpressionsMove-in went great. Wish the access hours were extended. Clean, easy, accessible storage. Staff was really helpful.
Eva B | First ImpressionsThe front desk lady was very helpful
RAJENDRA J | First ImpressionsThe people were friendly and helpful. The building was nice and convenient. But the unit was small, an awkward shape, and had a smell.
MICHAEL C | First ImpressionsBoth managers at the store, Linda and the other gentleman were very helpful in getting me setup and resolving any issues I had immediately. I had an online booking for a space that required me to climb another 8 stairs. On raising this concern I was immediately offered another unit that was a match for my size requirements and on the same floor: highly recommend this to anyone else who is looking for temporary storage.
Ritesh S | Online Move InStacy, Storage Manager, was extremely helpful. She was courteous, knowledgeable and considerate. She toured us to see the available climat controlled units. We are very appreciative of Stacy's help to find us a unit on the first floor to use that was climate controlled. (It was returned when we were there) It turned out we did not need the storage unit because our contractor told us the next day that he would finish the basement area sooner.
MARY L | Overall ExperienceRecently there have been problems with security system and elevators.
Mark S | Overall Experience