Customer Reviews for U-Haul Moving & Storage of Rutland

Rating:

5.0

Fast install, would recommend this location to anyone.

Rating:

5.0

Trailer did its job. Easy to use. No issues on a 2000 mile tow

Rating:

4.0

Get more help

Rating:

5.0

Great service! Would definitely go there again!

Rating:

5.0

The tires on the U-Haul were completely bald! I spun up my lawn just carefully trying to get to my belongings. Otherwise my experience was good.

Rating:

5.0

I had a great experience. The gentleman that assisted me was very friendly and knowledgeable.

Rating:

5.0

The manager at the Rutland location cares about his customers.

Rating:

4.0

Rutland was great however my experience with uhaul was awful. I showed up 10 minutes early to my original booking at the Black River location in Vermont. I was told the person on site who gives out the equipment was not there. I waited for 53 minutes before he arrived just to tell me they did not have the equipment I rented for. So back and forth on the phone with the Rutland location until I was told I could change my reservation there. I then had to drive an hour and 10 minutes across the state to pick up the truck and trailer. Because of all of this the people I had helping me move could no longer assist me and I had to do it alby myself. I had people waiting to assist and they could no longer wait because of a 3 hour difference. This changed my whole entire day around because of a stupid error that could have just been a phone call and no waisted time. This was handled horribly by Black River and uhaul but thankfully uhaul Rutland was amazing. The older gentleman at the desk was very helpful in answering all my questions and providing the equipment in a timely manner and making sure I understand the contract completely. This experience has completely turned me off of using your company again. Almost $400 to not have anything in place to provide customers with what was reserved and to not tell them until day of and an hour after the reservation is a horrible business practice. Do not use Black River if you have to use uhaul. Try out Ryder.

Rating:

5.0

Staff at this location were very professional and friendly. Rental was quick and easy.

Rating:

5.0

The van was not cleaned from last rental which was not correct

Rating:

5.0

Jeff was really great and made my experience easy and pleasant.

Rating:

5.0

Also Fast, courteous, efficient

Rating:

3.0

Told attendand about the check engine light.

Rating:

2.0

The charges have increased WITHOUT NOTICE twice. There is no (as promised) email detailing the costs breakdown. SDeems devious and dishonest

Rating:

2.0

This was my second time renting from U-Haul. IF it had been my first, I probably would not use them again. The staff was very friendly and helpful. The U-Haul 10' truck I rented was very clean. But, when I started the truck.... it was LOUD and rumbled like it had no exhaust. Then, when driving it.... I'm glad I didn't have to take it very far that day. It ran rough and shifted rough. I was like "OMG!!". The ONLY positive thing in driving it, considering it ran so bad, oddly it was good on gas. When returning the truck, I was asked if there was any problems. When I told him, he told me that THAT particular truck "should have not been sent out". HE never that there was problems with that particular truck. (He was not the one that rented it to me) (Nothing against the guy that did. Maybe he knew, maybe he didn't.) Either way, the guy that I talked to when I returned it, was NOT happy himself that THAT truck had been given to me and apologized. Again, if THIS had been my first time renting... I "might not" be so trustworthy for a next time.

Rating:

3.0

Staff were friendly courteous and helpful. The check in process seemed a bit slow and lengthy on the computer (not in their control). Check out process was quick however needed a follow up call as it was not actually checked in on the computer (verbal only by the staff, who in his defense was very busy). Equipment was well maintained and trailer hook up was totally completed by the helpful staff.

Rating:

4.0

I did the after hours dop off. Only complaint is it need a signage or something in the app on where it is okay to park the truck when done

Rating:

5.0

The customer service was top notch! They helped to navigate a tough situation and helped me more than I could’ve expected. Great place to rent a truck and top customer support.

Rating:

5.0

Service was very accommodating and polite thank you for great service.

Rating:

5.0

I was extremely pleased with the service. Would definitely use again

Rating:

5.0

Quality service 👍

Rating:

5.0

Staff was kind and helpful!

Rating:

5.0

Easy pick up. Helpful manager at site

Rating:

5.0

Very helpful no complaints would definitely use again !

Rating:

5.0

Demetrius and Sean gave us fast, efficient and courteous service. Do what it takes to retain staff like them, and your business will continue to prosper. I've been to this rental location on three separate dates now, and even in cold miserable weather, these two professionals delivered excellent and courteous service.

Rating:

5.0

Everyone at the location was very friendly, kept me aware of updates during install, and everything went perfectly smooth.

Rating:

4.0

Overall very good experience and the rep at the location was very enjoyable to deal with. The first trick had a dead battery and the second truck was a bit rough with body damage and there is a significant driveline shake/vibration at varying speeds. Overall a smooth experience.

Rating:

5.0

The service was excellent and professional.

Rating:

3.0

Advertising price is very misleading. The cost 2xs more than what I was expected to pay for a 2.5 hour “in town” van rental.

Rating:

5.0

Very friendly efficient service.

Rating:

5.0

Guys here were excellent. Thanks

Rating:

5.0

This location was excellent and very considerate of my personal needs to use the trailer once we arrived in Vermont. My contract said I must return the trailer by something like 0815 on Saturday morning. We got to Vermont on Thursday evening and I stopped into this location to discuss if there was any flexibility to this time as it may have proved to be a burden since we needed to use it also on Friday to transport a mattress purchase in Rutland on Friday. Getting the trailer back early on Saturday may have complications and I didn't want unnecessary late charges. The man I talked with was very understanding. He checked if there was another contract on the trailer pending and then we agreed that if the trailer was back by 10am Saturday morning, all would be fine. I returned it by 0915 Saturday morning (I think) to a different man and he too was very helpful and understood the situation for the change in return time! I was very satisfied with my entire experience with renting this 5X8 enclosed trailer!

Rating:

5.0

Demetrious was wonderful and made the conclusion to the experience wonderful. Thanks.

Rating:

1.0

I was overcharged for gas. And when I tried to dispute it, it didn't go anywhere. Equipment was fine.

Rating:

5.0

Kudos for the staff for being accommodating!

Rating:

5.0

The very truthful with you it was a very good experience I wasn't pressured to do anything the person behind the desk was purely professional and very nice I truly appreciate that because that's hard to find nowadays everybody in a rush for everything and that's not the way it was he was very courteous thank you

Rating:

5.0

You guys are hard to beat, the rep that assisted me is top notch and made the whole process very easy. Thanks again I will be back soon!

Rating:

5.0

Professional, courteous service. Easy pick up and drop off. Don't like having to post photo of front and back of driver's license for security reasons. Don't know who has access to phone that records and stores photos. Everything else was great.

Rating:

2.0

Just paid for a month a few days ago. Went there and cleaned out unit and asked if I would get pro rated and a refund and the kid behind the counter laughed and said good luck. Referring current customers to godnick’s storage

Rating:

4.0

Quick & easy. Staff are very friendly!

Rating:

3.0

Difficult to reach via phone. When returned, I was told they would email me a copy of my receipt….have not received it almost 24 hrs later. When I reached an employee at this location this morning, he said he’d send the receipt in “5 minutes”….I have not received it yet! Only this survey.

Rating:

1.0

The truck had a tpms problem so I could not read odometer. The struck steering made noises when turning. The truck ran crappy IMO. This location was courteous when I called and asked to rent it another day. However on the last day before returning it somehow it got checked in as return when it had not. And an almost $700 charge on my credit card for a local move. Called them no answer multiple times. So it went through to corporate and corporate couldn't get ahold of them either. When I finally return it meant the employee outside and he took the keys and said I don't have to do anything as it was already checked in. So I called corporate to let them know I checked it back in. The guy that took the keys had heard nothing about the mix up. He was the same guy as when I picked up. I still have now 4 charges pending on my credit card for almost $900 for a $188 actually cost. There is something fishy going on at that location.

Rating:

5.0

The staff were very courteous and helpful. They showed me around the facility since I had never been there before. Their overall communication through the entire process was great. I am very satisfied so far.

Rating:

5.0

Trailer was old and well used. Inside was clean and in good shape but outside needed to be repainted. Tires, hitch and wiring all were in good condition. Sliding rear gate did not open well, needed to be greased. The facility was great and also the people, friendly and helpful.

Rating:

3.0

Mileage ended up being ridiculous mostly because of how far I had take truck from rental location and I couldn't drop off at closest location which is ridiculous also. Ended up costing an obscene amount, never again.

Rating:

3.0

3 different lights were on indicating issues with the vehicle. Had my fingers crossed the whole time hoping it didn't break down.

Rating:

2.0

Everything was fine and the uhaul rep was going over the trailer taking pictures and making sure everything worked. He told us that there was a brake light out, but that it was fine. We asked him to make note of it so that when we returned it to another location, it would not be a question of our negligence. When we got to our location to start packing and opened the trailer there was a bundle of old wires balled up in the back. Clearly it was the wires of the lights that didn't work. We then tested the lights for ourselves and neither of the lower lights on the trailer worked, only the uppers.. There were no notes made on our account, in fact the uhaul rep that had helped us was in his truck and left the lot before we pulled out of the lot. When we returned the trailer in Lebanon, we explained what happened and the rep there was very understanding.

Rating:

5.0

Great customer service

Rating:

4.0

The door was too difficult to open and shut. They oiled it which helped but it was still too difficult. I didn’t appreciate their locks as I questioned if it was secure. The locks you must use should go through both holes not just one. A battery powered light on ceiling would be helpful.

Rating:

4.0

People worked hard to get me what I needed, but the last change per agent deleted a day of reservation by mistake. Another agent added the day at no extra cost so my original reservation times were restored. The mix up caused me a lot of stress, but I appreciate the fix of the lost day.

Rating:

3.0

The storage was great. Overpriced. Basically could not afford it any longer. 55.00 higher than comparable storage in the area. Had 3 price increases in short time. . Its actually to bad because it worked for me in the construction business..

Rating:

5.0

Well done !! Worked out very well for my needs. Very nice good to work with ! Very professional. Would definetly use again

Rating:

5.0

the staff was kind and helpful, very easy to access the unit, we felt safe keeping our items stored there.

Rating:

3.0

Loading dock VERY STEEP DANGEROUS

Rating:

4.0

The unit I got had open holes on one wall, allowing possibly bugs, mice, etc to get in.

Rating:

3.0

The computers were not working well. And the keycard machines didn’t work well either.

Rating:

4.0

Very happy with the staff that helped us and the available times to access storage unit.

Rating:

5.0

the uhaul place in Rutland vt was very easy to deal with. all the other closer places to me had no openings, but i called the Rutland store and they found me a storage unit right away. I went down there and paid for it. They were very helpful and easy to work with.

Rating:

5.0

Everyone we encountered was friendly and helpful. We were able to access our belongings without any issue and they stayed safe and dry in the 1.5 years we needed to store them. Thankful and grateful for the space!

Rating:

1.0

I'm am beyond disgusted with this place and how they treat their customers!! I have had this unit as well as another for a couple years now! I have always made my payments, the whole 9 yards. When I went to go and get my Christmas tree and decorations, I opened the unit and started seeing mice traps placed all over uhaul and no one ever called or informed me of a rat or mice infestation. When I opened the bin that was in my unit, my white tree was yellow and the tree as well as the bin was filled with mice feces, urine and a load of rice! Same wit my decorations box. When I called the Rutland uhaul to notify them the manager was so RUDE!! saying I was making this stuff up and so on! So I stopped paying my bills hoping to get someone's attention, only attention given was if u want to abandon the unit or auction! I told higher up about the incident they were jus concerned about money they didn't care about MY hard earned money paying for the unit as well as MY personal belongings inside! Paying HUNDREDS of dollars a month you expect your items not to be completely ruined! I paid off both accounts and have moved out of the large unit, coming back to do the same wit the smaller one. The manager of rutland uhaul is the biggest joke I've ever did business with! I will not talk to him or do any other business with uhaul. Which is really sad cuz I have rented with you guys multiple times and have multiple units! I also have many family and friends that do business as well. We will be taking our business elsewhere, with a company in Mendon. I'm glad to be cutting ties! The one thing i will say is the Travelimg Manager, I believe his name is Peter, from NY, that man was a gentleman, helping any way he could! He went out of his way , above and beyond to help me get everything situated to move out all my belongings. I even told him about the manager and he let me know that multiple customers complain about him! Don't you think you guys should do something? I will be reaching out to my lawyer in regards to all my damaged property. If a supervisor could reach out it would be appreciated. Thanks Candace Covell (802) 353-7816

Rating:

5.0

Kathleen Garrow is terrific! Very professional, easy to understand and thoughtful.

Rating:

5.0

Very pleasant to work with.

Rating:

3.0

would of been nice if I could of been reimbursed for the 17 days of the first unit I had paid for and moved out of I mean its more than half a month and I moved into a larger unit and paid for the whole month on that one as well....

Rating:

2.0

We have had storage at other temperature controlled facilities. This one seems kind of old and had a stale smell to it. Hours were good and people were helpful, though.

Rating:

3.0

Original move-in date 9/9/22. Clean out on 10/2/22. Access door broken, could not move out sofa. Rep indicated no charges beyond our one month rental would accrue. Door not fixed until 10/17; moved out sofa on 10/18. Continue to get bills via email and land mail. Communication on site has been pleasant and helpful. The interface within UHaul obviously very poor. We should not be getting "late fees" and "late bills". We did all as planned/requested. Please stop forwarding me bills and additional charges. We do not owe them, nor do we wish to pay them. Thank you. Gene DeLorenzo, Cornwall, VT

Rating:

5.0

Danielle Lear at the Rutland office Was great. Knowledgeable and professional.

Rating:

4.0

Danielle, the GM is super awesome.

Rating:

1.0

Storage unit flooded out due to a building malfunction. I lost personal possessions and would not get reimbursed for them your building insurance should have covered my losses. Your business practices suck

Rating:

5.0

I had to rent two units, as when I arrived the one large one I was told over the phone was available was not the same afternoon when I arrived. OK, then I rented a cargo van to transport my stuff to new house (moved from Cleveland to Vermont) and when I rented the van, I got emails promoting a free month of storage with my truck rental. That seemed backwards to me, having gotten the units first and not told about the deal? Also, I paid for a portion of August as I moved in the third week, then the entire month of September, but I emptied the units on 9/12. DO I GET A REFUND on the rest of the month? The lovely people at the store said they were booked and so happy I was opening up units for other customers. HELLO. I paid more in the first place because the one 10x10 unit I needed was rented out from under me. Then I did not occupy for the full term. Please advise. Sara Lieberth 216.544.1113 ideagalcle@gmail.com Thank you for your attention to this.

Rating:

2.0

The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I’m trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can’t help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.

Rating:

5.0

Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!

Rating:

2.0

Unit received water damage from a water break resulting in damaged and destroyed items.

Rating:

3.0

My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.

Rating:

5.0

Very nice facility and friendly staff.

Rating:

5.0

Very clean - everything I signed up for online was ready for me upon arrival.

Rating:

5.0

Chris and staff were very helpful and knowledgeable. They were very accommodating.

Rating:

5.0

Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units. The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.

Rating:

4.0

I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.

Rating:

5.0

All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.

Rating:

3.0

Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.

Rating:

5.0

Thank you

Rating:

3.0

When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.

Rating:

1.0

Worst Experience Ever Never Will Do Business With Ever Again.

Rating:

1.0

Told me the rate is $69 a month for any unit then a month later told me it’s $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Rating:

5.0

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Rating:

5.0

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Rating:

5.0

In rutland, i like the guys, girl not so nice, daytime :(

Rating:

3.0

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Rating:

5.0

Chris, manager, very nice, informative

Rating:

5.0

Everything and good and the staff is great at their job and very helpful

Rating:

4.0

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Rating:

3.0

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Rating:

5.0

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent

Rating:

5.0

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Rating:

3.0

none

Rating:

5.0

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Rating:

1.0

Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Rating:

5.0

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Rating:

5.0

Very pleased with U haul and the services provided. We will be using the u haul services again.

Rating:

4.0

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

Rating:

5.0

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Rating:

5.0

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Rating:

5.0

Anthony provided excellent service.

Rating:

2.0

I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

Rating:

4.0

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Rating:

3.0

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Rating:

4.0

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Rating:

4.0

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Rating:

3.0

N/A

Rating:

5.0

,.,.

Rating:

1.0

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Rating:

5.0

Perfect for our needs and convenient location....

Rating:

5.0

Very handy location and lots of options

Rating:

2.0

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!