The General Manager was very pleasant; however, the other representatives were quite unhelpful and rude when I presented a problem. Understaffed and representives frequently not in the office. The garage door for loading/unloading was consistantly broken and unable to use which was very inconveinant. Keyless entry was broken frequently.
Samantha R | Overall ExperienceSelf Storage Units in Rutland, VT, 05701
U-Haul Moving & Storage of Rutland
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Indoor Storage
Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was kind and helpful!
Colleen C | Overall ExperienceJust paid for a month a few days ago. Went there and cleaned out unit and asked if I would get pro rated and a refund and the kid behind the counter laughed and said good luck. Referring current customers to godnick’s storage
Jason W | Overall ExperienceThe staff were very courteous and helpful. They showed me around the facility since I had never been there before. Their overall communication through the entire process was great. I am very satisfied so far.
brent h | First ImpressionsGreat customer service
JUNE M | Overall ExperienceThe door was too difficult to open and shut. They oiled it which helped but it was still too difficult. I didn’t appreciate their locks as I questioned if it was secure. The locks you must use should go through both holes not just one. A battery powered light on ceiling would be helpful.
Michelle L | Overall ExperiencePeople worked hard to get me what I needed, but the last change per agent deleted a day of reservation by mistake. Another agent added the day at no extra cost so my original reservation times were restored. The mix up caused me a lot of stress, but I appreciate the fix of the lost day.
Teresa N | First ImpressionsThe storage was great. Overpriced. Basically could not afford it any longer. 55.00 higher than comparable storage in the area. Had 3 price increases in short time. . Its actually to bad because it worked for me in the construction business..
Brian P | Overall ExperienceWell done !! Worked out very well for my needs. Very nice good to work with ! Very professional. Would definetly use again
PETER H | Overall Experience