Customer Reviews for U-Haul Moving & Storage of San Francisco

Rating:

4.0

Make it easier to find trash, recycling, compost on truck drop off

Rating:

5.0

Ease of rental and customer service was excellent! Thanks!

Rating:

5.0

Moving with U-Box was extremely convenient. The new U-Boxes feel like a chunk of a box truck: secure and water resistant. I did not have tight constraints on delivery or pick up -- anything within about a week was fine -- so U-Haul's forklift / U Box schedule worked fine for me (if you are extremely time constrained, it may be hard to get a Box dropped off or picked up within a day or two). I ordered two U-Boxes not knowing if I would need one or two. I ended up only needing one, and they only charged me for one. I packed my things over a few days into the pod. They picked it up a few days later, and it was at my new place 600 miles away three weeks later. I emptied it over a few days, and they picked it up a few days later. My pod was pretty heavy - including 600 lb of books, a heavy oak table, a dresser, a bunch of boxes of household goods and one bubble wrapped and boxed large painting. When I opened the U Box, nothing had shifted and everything looks in good shape. (though remember to bubble wrap anything fragile like vases or dishes). All in all, a great experience!

Rating:

1.0

Very bad service and bad attitude from the reception staff. I didn't have patience with everything and I was reluctant. There is no one to guide you in the facilities. They gave you a key, a warehouse code, and you see where you are going. In a few words, very bad, very bad. I was going to file a police report for the mistreatment and very poor customer and consumer service, but I decided not to do it, but in the end, I will not return to those facilities. Bryant St.

Rating:

4.0

In the five or six years I rented. There was only one bad case of mice. It was dealt with and never had a problem since.

Rating:

5.0

The uhaul battery died Luckily my friend had jumper cables and I did not have to call the roadside assistance But you should know that battery sucks and it was a real inconvenience

Rating:

5.0

I'd Highly recommend this to my friends

Rating:

1.0

I emailed the manager to inform him that I would not be renewing my storage unit. Surprisingly, he didn’t respond to my email. Upon further investigation, I discovered that they were charging me penalties and rent for this month. Before my contract ended, I had lined up, but the line was so long that I decided to email the manager. I sent all the pictures I had taken to show that the unit was empty and clean. After two days of waiting for a response, I returned to the front desk and informed them that I had moved out. I showed her the empty space, and she assured me that everything would be okay. Now, I need to call them again to verify that the unit was emptied and cleaned before they can cancel my contract. Wow! I highly recommend that the manager be rewarded for their excellent job.

Rating:

1.0

I made a reservation and when I got there they said my unit was not available and I had to pay $20 more per month to get the same size or smaller. I had just cancelled a public storage storage and lost my deposit because I was able to make this reservation at Uhaul. I had all my things in my van and no one (including the phone line support) offered any kind of help. They told me that I can try a different location or just pay the higher price. I felt cornered and really stressed about the entire situation. It took over 1 hour to find me another unit because the one that I had reserved was taken by someone else on accident. The only person willing to help me was Jonathan Dubon. He went above and beyond to take his time and provide the best service. He didn’t have the ability to give me the same size unit for the same price but he still continued to do his very best to help me. There was also one individual moving box trucks outside that was also extremely kind and considerate. Otherwise I had a very terrible experience that took over 1 hour to get checked in and resulted in a unit that was the exact same size that I reserved but $20 more per month. I would appreciate speaking to the General Manager about this. Thank you. And thank you again to Jonathan for his genuine kindness and willingness to help me without saying “there’s nothing I can do for you. I don’t know what else to say” . He really made an effort and understood the situation I was in. Because everything took so long, I also had trouble returning my rental vehicle in time. It was a very stressful situation all around.

Rating:

3.0

I made sure to call and check if my pods were ready. Jonathan said they were ready and on the trailers and I could come get them. When I got them someone else then had trouble finding them, eventually found them and they weren't ready, so I sat there for 30 min while they loaded my first box onto a trailer. Frustrating wasting time when you're trying to get moved into a new place in a new city. They then said I had to be back with the box in an hour and a half before they closed .... Hopefully getting my next box goes better

Rating:

1.0

The vehicle was damaged and not functional and dirty. They also charged me for the vehicle having to be towed even though it was not able to safely run. Terrible and will never return to U-Haul.

Rating:

5.0

Overall experience was good

Rating:

5.0

Fantastic U-Haul storage facility! The staff were incredibly helpful and friendly throughout the entire process. Highly recommend!

Rating:

4.0

The stuff was always helpful. The check was easy for my storage container and the checkout was easy as well. Place was always maintained well and the staff was friendly. I appreciate you.!

Rating:

5.0

Anthony Brown, an Absolute Blessing! Had an amazing experience at the U-Haul Center in San Francisco! Anthony Brown, the manager, was an absolute blessing. He was warm, welcoming, and genuinely cared about making my rental smooth and stress-free. The whole process was quick, easy, and super well-organized. Anthony’s energy and kindness turned what could have been a chore into a bright spot in my day. If you need a rental in SF, this is the place to go. Huge thanks to Anthony and the team — you’ve got a customer for life!

Rating:

2.0

The first staff person who checked me in appeared to be visibly under the influence of some sort of narcotics/tranquilizer. His speech was slurred, he was unable to comprehend basic information (phone numbers, names, etc...), and he assigned me to a storage unit that was literally one-half the size of the one that I had reserved. A second staff person was able to get the unit size remedied, but it added almost an hour to the check-in time.

Rating:

1.0

Poor customer service, the lady at the counter wasn’t friendly at all. She was giving me answers like “ I guess” “I don’t know” when I was just trying to confirm the drop-off location. The rental Itself was great, and the truck in great condition also.

Rating:

5.0

nothing

Rating:

5.0

Roschun made my move in so convenient, efficient, and welcoming. She, the manager, and the other staff, that also helped with my Van rental, was extremely accommodating to my current needs, and had a kind, professional hand every step of the way. Although I had a storage unit with another company, I have fully switched over to U-Haul because of the service and storage options. Oh kudos to Efren and staff at the Valencia location too, who helped with my box purchase. Y'all made my move less of a headache frfr

Rating:

2.0

I got charged for gas and it wasn’t really gas in the truck but I have proof but still got charged way to much.

Rating:

5.0

Super cl an

Rating:

5.0

Good service

Rating:

3.0

I think I need a bigger storage unit.

Rating:

5.0

Staff here are amazing! The crew was super helpful and flexible. Kind of a steep learning curve with security stuff and alarms so listen to the directions carefully. But that’s all good because it’s high security and keeps things safe.

Rating:

2.0

Size of the unit was also not clearly communicated. it should be made more clear in advance that these are not full-sized units as that is really causing a problem for me.

Rating:

1.0

I have gotten two uhaul vans from this location in the past ten days that have needed a tow because of battery and oil issues. I do not believe this location is maintaining its equipment and is therefore putting people in danger by loaning out vehicles on the brink of breaking down.

Rating:

5.0

I wish I had gotten the name of the woman that helped me pick up my rental. She was incredibly patient with my fumbling about, and extremely knowledgeable about the portal. Whatever she is getting paid, it is not enough!

Rating:

1.0

The attendants treat customers like they are doing them a favor by renting them a truck. No eye contact. Chatting with friend on cell phone while serving me and every question I ask feels like it’s bothering them and taking away from their personal chit chat.

Rating:

3.0

Service was not friendly by Andrea. The guy who checked in the Uhual was great.

Rating:

5.0

The. desk staff was extremely helpful, Andrea L. (?) as was the equipment caretakers. This is the second time I was there in a short period of time and staff has always been courteous and helpful.

Rating:

4.0

The person who helped us at the front desk was great! Super accommodating and made the experience much easier for us.

Rating:

1.0

This location over charged me. They did not instruct us on the process of getting our furniture pads or that we would be getting texts on how to check out the vehicle The Odometer was wrong as well as the gas going out and they OVERCHARGED US. I called and emailed about fixing this and still not response. THE WORST EXPERIENCE EVER!

Rating:

1.0

Pickup up equipment was very confusing, going from lot to office (which was not labeled), then back to pickup equipment, back to lot etc. I reserved additional rental equipment that were no longer available. 2 furniture dollies which would have made my move much smoother and when I went to pick them up, a worker said they were all out. I had reserved and paid for them so I was expecting them to have enough inventory or set aside for my reservation, this was such a bummer. The worker in that section even recommended to reserve additional rental equipment to avoid this… which I did and had told them I did. Other workers were helpful and accommodating like in the office and lot. Pickup was also very tedious. I arrived 15+ minutes before my scheduled reservation start time and in combination of getting rental equipment and getting the keys, I completed pickup after 30-45 minutes later. Drop off was made easier since I happened to run into an employee in the lot who said they’d take care of it. I had been reading the lengthy drop off process when they came up to me which saved me time.

Rating:

4.0

The iPhone APP is TERRIBLE. Uploading photos is painfully slow, then the error page doesn't have a back button except at the "home" button & arrow in the top left which wipes out the registration session. Seriously? An error page without being able to correct the errors? Fire your developers.

Rating:

3.0

The person who served me at the counter was not friendly, and has very bad attitude

Rating:

5.0

front desk should be more help for customer

Rating:

3.0

The staff could better explain the billing structure and the truck yard was full of broken glass. Overall, staff was friendly and answered questions when asked

Rating:

4.0

If the U-Haul truck is returned several hours earlier than expected, I would have appreciated a small discount off of the moving pads or moving equipment (ie appliance dolly) I ordered.

Rating:

3.0

Truck ran well. Served my purpose. I expected to have moving pads in truck as well as dolly. Had to go back in office to get items. Also had to go back in office to get u-haul pickup moved so I could leave.

Rating:

5.0

Everything fine, staff helpful and friendly.

Rating:

5.0

Sale person nice personality and direct.

Rating:

5.0

Unfortunately, I had a bad experience with a team member, who asked me to move my car so that some random skateboards could record stunts. I was very disappointed at the way I was treated by this employee. The skateboarders wanted me to park elsewhere so they could get good footage. When I refused, I was verbally attacked by employee and skateboarders. I was surprised and disappointed that this is allowed at Uhaul. I would have to say that this is one of my worse customer service experiences, ever. Mr. Brown was friendly and professional, while my encounter with employee, who refused to give me his name, was extremely rude and unprofessional. Customers should always come first. I feel like this was not the case. I have never been treated so poorly.

Rating:

5.0

While systems were not cooperating in terms of offering a storage unit that was actually available the staff members were very polite and did everything they could to help. I appreciated their time and attention and I am glad to finally have a secured storage unit

Rating:

1.0

Dear U-Haul Customer Service, I am writing to express my extreme dissatisfaction with a recent rental experience. As a loyal customer of 30 years, I am deeply disappointed with the level of service and the dangerous condition of the vehicle I rented. On 3/08/25, I rented a 10-foot U-Haul truck from 1525 Bryant St., San Francisco. Shortly after driving a few miles, the truck's battery failed. Upon contacting U-Haul's roadside assistance, I was informed that I would be charged $250 for a jump start due to not purchasing additional roadside assistance coverage. This was unacceptable, as the battery issue appeared to be either a pre-existing fault or a failure that occurred within a very short distance of rental. I was instructed to photograph the issue and upload it to U-Haul's system, contingent on agreeing to the $250 charge. Due to the late hour and the urgency of the situation, I was forced to seek assistance from a personal contact to jump-start the truck. After successfully starting the truck, I drove to a nearby gas station, where the truck again failed to start. The following morning, I attempted to address the issue. After driving a short distance, the truck again failed to start at my destination. U-Haul then instructed me to replace the battery myself. Upon having the battery tested at O'Reilly Auto Parts, it was determined to be in good working order. Upon attempting to reinstall the battery, I discovered that the battery cables were not properly fastened. I contacted U-Haul again, and a roadside assistance technician was dispatched. Upon inspection, the technician confirmed that the battery installation was faulty, noting improperly secured cables and a missing battery vent plug, which they subsequently corrected. This experience was not only highly inconvenient, resulting in the loss of two days of work and significant sleep deprivation, but also potentially dangerous. Had the vehicle failed on the freeway, as I had intended to travel, the consequences could have been severe. I am deeply concerned about the quality of vehicle maintenance being performed by U-Haul. It is imperative that only qualified technicians work on your vehicles to ensure customer safety and prevent such incidents. I request a thorough investigation, and I expect a response outlining the steps U-Haul will take to prevent similar incidents in the future.

Rating:

2.0

The 10' truck I rented had broken tie-down railings on the side of the truck, making it very difficult to secure the items I was transporting. The truck also only had 1/4 tank of fuel instead of the 1/2 tank that I was told it had.

Rating:

4.0

NA

Rating:

5.0

I received text messages with incorrect pick up and drop off times, signifricantly incorrect. These could be frightening to inexperienced renters.

Rating:

1.0

The staff was great. However two major problems: when I retrieved my furniture it had water damage and smelled like Diesel fuel. So essentially I paid 10k for 5 years of storage to retrieve furniture now worth nothing because of poor storage conditions. Also when I was moving out I saw a guy riding a bike in and out of the unit repeatedly stealing stuff. I would NEVER store stuff here again. Complete. waste of time and money. Uhaul destroyed my possessions

Rating:

5.0

Thanks to all the staff, Anthony, Mary Kay. So thankful to them.

Rating:

3.0

A few of my items broke and I’m unsure of how to make a claim for my insurance.

Rating:

5.0

Good customer

Rating:

1.0

Personnel not only not helpful, but actively made everything worse. Every single point of contact behavior was extremely non professional and made my customer experience not worth the money saved compared to hiring a moving company. I will not use U Haul again.

Rating:

5.0

Less wait time in the lines

Rating:

2.0

This was my first rental of the week. Here is a recap of what transpired: 1. I rented moving blankets. When I picked up the key I asked for them to make sure the blankets were at the bottom of the ramp. After I was done checking in my vehicle I drove down and the blankets were not there. I parked on the ramp, walked to the front desk and asked again. After waiting a few more minutes I saw a guy coming down the ramp. I asked if he worked there to which he responded " Well, I'm not here for fun!". I told him I was waiting for the blankets to which he responded " look, I'm the only one here. I have vehicles backed up all that need to be driven in and returned and its just me. You are going to have to get them yourself." After another 15 minutes I figured out where they were located, counted them and found an employee to ensure he knew what I was taking. If your team is not committed to providing rental items why is it even an option that is pushed on the website?

Rating:

2.0

The U-haul employees at the front counter are always above and beyond helpful. One of the best teams I've seen in the area. My experience recap is as follows: - This was my second rental this week. I needed more accessories to help me with my work move. I did not order them based on my first experience where I spent a considerable amount of time waiting for them. I did order moving blankets. They were not at the bottom of the driveway. I asked 2 times. They never arrived. I was told that if I wanted moving blankets I should walk in to the warehouse and grab them myself. I did not feel comfortable doing this but in the interest of time I went ahead and did it. Sure enough, as I walked in to the warehouse I was stopped by an employee asking what I was doing in there. After I explained I carried the bag back out of the tunnel and up the ramp.

Rating:

2.0

This was my third visit to this location in a week. I rented a van each time. During the first visit I was unable to retrieve the additional items that I rented ( moving blankets) for about 2o mins. I was told that If I wanted the moving blankets I ordered/rented that I would have to walk in to the warehouse and get them myself. I visited a second time, this time I needed additional rental items but refrained from ordering them because I suspected the experience would be the same. The location once again asked me to walk in to the warehouse and get my rental items myself. During the third visit I also rented moving blankets. Not to my surprise, I was told to grab them myself from the warehouse while the two employees tested in one of the rental vehicles. Additionally, the rental vehicle had a bumper that was previously damaged that scraped the tire and the fuel gauge was incorrectly marked making it more difficult for me to pickup. I wasted a lot of time.

Rating:

5.0

Employees we're funny, kind and very knowledgeable about the services that uhaul offer's and had great suggestions for my service needs.

Rating:

5.0

Quick and efficient, big fan

Rating:

5.0

Very helpful and friendly, and professional, I will always use U haul, an excellent experience.

Rating:

2.0

This stores customer service is awful. Inaccurate charges were added on that had to be resolved through 1-800-gouhaul. I will not be coming here again and will strongly recommend others to go with another company.

Rating:

3.0

The representative at the front desk took way too long to find my reservation, and kept telling me that they didn't have any reservation for me even though I had email and app proof. Seems like they simply didn't understand the computer system they were using. additionally, they were not communicative with the process at all when I finally got the keys, such as where to go pickup the car, or where to drop off the car. The box truck itself was covered in graffiti, which looked very unprofessional for the use of the box truck. Lastly, something is wrong with the gas tank hose as it would not intake gas easily at any gas station we went to (we tried two different gas stations, and four pumps total and each one had the same issue). The person who received the vehicle was very kind, professional, and definitely a joy to work with, though. Thank you!

Rating:

5.0

easy experience and great staff

Rating:

5.0

Very convenient location. Staff very helpful.

Rating:

3.0

The only thing was that I reserved a 5x5x4 and when we got there there was none available! I felt like I was forced to get a bigger one!

Rating:

5.0

Great customer service

Rating:

3.0

I returned the rental at 630 pm I never received my receipt via email. I'm now receiving my bill not knowing what I'm paying for. And now I'm receiving a survey still no receipt at 10:40 pm???

Rating:

5.0

Accept 26'trucks

Rating:

5.0

the manager helped me out with a mischarge. everyone was friendly and helpful. thanks!

Rating:

5.0

Excellent service all around! The folks I interacted with on the San Francisco end and the folks in Port Townsend were wonderful, and the U-box delivery driver Stacy was an absolute pro! She navigated the forklift with all my worldy possessions down an iced over gravel drive with poinpoint precision. I'll definitely be recommending this service to anyone who asks.

Rating:

5.0

Dependable people dependable equipment. Far better than any app based car or truck share services.

Rating:

5.0

The people who work at this location are really professional and helpful. It was super easy to rent a cargo van, easy seamless process. The van was in great shape. Great experience.

Rating:

5.0

Everything was fast an organized.

Rating:

1.0

The Property Manager at the Bryant street location, say lI got my storage on July 1, 2024. If I make a payment on the 2nd & Not the 1st. They said I have to pay again. Some months I paid twice a month. They doctored up their paperwork, But I got my Chase Bank receipts & The complaints to U-HAUL customer service Number to file a complaint. The property Mgr Name is Anthony Brown, on Bryant St. San Francisco, CA This complaint is not for the store I'm returning in Hayward CA today

Rating:

1.0

Getting checked in to a storage was a mess. The person that originally helped me did not do the paperwork for the storage so when I came back I had to do it. Due to this I to pay the movers 2 hours extra for the delay of getting the paperwork done and unit figured out. The original unit was too small and then had to go get a new one. Then it had a lock on it so staff had to find another one and we looked at 4 different ones. When we finally saw one that didn’t have a lock, it was an upstairs unit, which was tricky for the movers to put everything in! The only positive is that the staff here are super sweet and definitely deserve a raise !!! Also the truck return there was only one staff , I felt so bad for him because there were 5-8 trucks being retuned at the same time and he was by himself!

Rating:

1.0

I had to walk a mile to the next U-Haul location since they lost the keys to my assigned truck at the Valencia location. It would be nice to be compensated in some way for this inconvenience since it ruined the experience

Rating:

4.0

There wasn't very many people to help compared to how many people were there picking up. It took a while to get questions answered.. But everyone was very helpful when we did get in contact

Rating:

5.0

It’s very clean very good

Rating:

4.0

Would not recommend Anthony Brown for any customer facing positions as he is very rude and dismissive of any asks brought to him by customers. He was the first face I saw when arriving at the location, and he did not address, greet, or let me approach. When I asked additional questions, he did not seem receptive to additional questions, resulting in me going back and forth between the office space and rental. All other staff were very friendly and helpful in lieu of their manager.

Rating:

4.0

Once of the things that was not clear (and still wasn't after the phone call) is where we were to leave the truck after hours. I was pretty stressed about it. We took many photos and left the key in the AFTER HOUR KEY BOX so I ASSUME it was ok. It should me better labelled next to the key box.

Rating:

4.0

The required type of lock is ridiculous. Other than this everything was great.

Rating:

5.0

The manager, Anthony was incredibly helpful for our move. He so very professional and courteous. My locker and van rental was smooth and convenient.

Rating:

4.0

I was VERY impressed with the level of service and the facilities. I could be more satisfied ONLY if not a few easily correctable issues: 1. I was moving in after 7pm. At that time all dollies were locked. Luckily, why wondering around, I located one. There gotta be a way for late movers to get a dolly with certainty. 2. After I booked a van in person, I realized that I forgot keys from unit home. On the way home, I noticed two passenger cars occupying the ONLY two loading spots. I came back in 2 hours, the same card were occupying the ONLY loading spots. When I finished loading the van 1.5 hours later, the same card were standing there with no visible action whatsoever. When there are so few loading spots, they MUST be used for loading ONLY!! 3. The rails on the loading dock prevent use of the side sliding doors on the vans, which is a MAJOR inconvenience. This is too easily fixable by putting a bit more concrete on the parking spots, this raising the level of the spot in relation to the level of the dock. Otherwise, outstanding experience exceeding my most rosy expectations. Thank you very much specifically to Hakili and manager Brown: both high class, superb professionals with outstanding customer service.

Rating:

5.0

Thank you for running a great operation. Best U-Haul location in my experience

Rating:

5.0

Only, thank you 😊. Happy holidays

Rating:

5.0

Manager is one of the nicest and most capable people! If there is any problem he immediatly can and does help. Always nice and asks if I need anything and fixes things immediately if an issue. Thanks so much. My 3rd time renting at this location and would absolutely again when I need in the future.

Rating:

3.0

Wish they would told me second floor meant having to go up a set of stairs on the floor. Would of been nice if the staff would of told me about it l.

Rating:

5.0

Very easy to use, easy to access. Absolutely perfect experience

Rating:

3.0

The biggest knock was when I moved into the unit, I reserved a truck and moving equipment, at 6 a.m. on the day of the move, I was informed my reservation couldn't be honored and that I had to drive over an hour and a half away in the South Bay to get a truck, and not only that, I had to rent it round trip, so it added 3 hours and a ton of gas costs to my rental. The next Uhaul didn't have any of the equipment I reserved, and it doubled my costs, even after the standard credit for not having a truck ready. Since I was renting a truck from the facility and renting a storage unit, I would've expected far better customer service than I received. Not only were they unhelpful, they were rather rude and ended up hanging up on me.

Rating:

4.0

11 years only thing it was not climant control as admvertised

Rating:

5.0

Management is great

Rating:

4.0

Staff was friendly as possible but really didn't seem educated in there job roles. It seemed like there was only one out of the six employees around the counter that had to walk every employee step by step through the help. I don't know if it's a bunch of trainees or not. But they were all friendly and polite

Rating:

5.0

The staff were very hands on and very friendly! Highly recommended U-Haul location! Thanks so much to everyone especially Hakili and Anthony Brown-Mngr! Went above and beyond! Attended to my every need and all! Appreciate you!

Rating:

5.0

No complaints. Satisfied with the service

Rating:

5.0

Thank you

Rating:

1.0

employees parked cars at loading dock making unloading heavy objects not possible

Rating:

5.0

Anthony B. Was the best customer service U-HauL representative with manners, respect and so informative. I enjoyed being assisted by Anthony couldn't have asked for anybody better and he had a sense of humor he was very delightful

Rating:

5.0

I've had my personal belongings over 2 years at this location and not once was there ever a problem. Staff been amazing and the cleaning crew fantastic! Nice work everyone! Thank you for taking care of my personal belongings. All the best, Christina

Rating:

5.0

Anthony and Carr are amazing

Rating:

5.0

The staff was great. Starting and closing out a storage unit was quick and easy. The only thing that could be made easier would be the freight elevator controls, but the documentation was good and after a few tries one learns how to do it.

Rating:

5.0

The place is clean and safe. The staff are accommodating and helpful.

Rating:

5.0

Always a great staff here! Helpful, informative and friendly from the GM on down to the last employee.

Rating:

5.0

Gene and Dan Z were extremely helpful on a stressful moving day. They helped find the perfect storage solution for me. I appreciate their helpfulness and willingness to assistant me.

Rating:

4.0

Everything was great, just really expensive. Facilities and security systems were great.

Rating:

5.0

I have been using uhaul for the past 3 years. Everything has been great and very useful.

Rating:

5.0

very helpful team, attentive, friendly and very professional. will always recommend Bryant store U-Haul. GLENN

Rating:

4.0

good facility, questionable area. I hired one of the guys hanging around outside to help with move out yesterday, he was actually very helpful and a good worker, a positive experience.

Rating:

5.0

Gene was super helpful!

Rating:

5.0

I was impressed with the staff professionalism. The crew at Brian Street runs a very tight ship and they know what they’re doing.

Rating:

1.0

this was the worst experience i’ve ever had. i drove in a truck with rat poop. i was told i was getting a refund. after talking to someone every other day for three weeks the rep i worked with never submitted my refund. the stuff was bratty and rude. ik never go through this again and should be compensated for the emotional trauma i went through.

Rating:

4.0

Good facility. Disappointed that they did not have the exact unit I reserved bu otherwise good.

Rating:

5.0

The staff are amazing. They went above and beyond to help us with our particular situation. We trust Gene and the rest of his crew 100%.

Rating:

5.0

Managers and staff were awesome - the move-in process couldn't have been smoother. Truck rental was quick and easy - great vehicle, just the right size for my move. Geno and Anthony and their excellent team went to great lengths to make sure I understood how to access the storage space, make payments in the office as was my preference, to navigate the security system, access the load/unloading driveways and things I wouldn't have known to ask about ahead of time. Not just a great storage facility - clean, spacious, well-maintained - the real differentiator is this team's thoughtful, dedicated customer service !!!

Rating:

4.0

Overall, my move-in experience with Uhaul storage was easy and smooth. I experienced some slight difficulty related to 1) determining the location of my rented storage unit within the building and 2) using the freight elevator. I feel that the customer experience could be made even better by considering and making improvements to both. I'll provide more details below. 1) Location of rented storage unit: I entered the facility on the 2nd floor. Welcome emails from Uhaul storage indicated to me that my storage unit was in the 6000s. However, when I reviewed the posted maps of the 1525 Bryant Uhaul facility I wasn't able to visually locate where my unit within the facility. A Uhaul employee passing was able to direct me towards the correct floor/section of the facility, but this was briefly a confusing experience. 2) Use of the freight elevator: While the documentation provided on the walls of the elevator is pretty good, use of the freight elevator is a bit challenging for new customers like myself and realistically requires some trial and error or observing others operate. It's my opinion that any improvements that could be make to simplify the controls of this elevator would make for a better customer experience.

Rating:

5.0

Friendly employees

Rating:

5.0

Super helpful staff!!

Rating:

4.0

The facilities were clean and the staff were helpful. My main complaint is that the unloading process is pretty time consuming giving the limited unloading spots and single elevator.

Rating:

1.0

The lady I believe her name was MK told us our u it was on the 3rd floor. After many attempts to get to the 3rd floor finally went back and asked for help. I believe her name was Sarah went with us to find the unit. She said it's on the 4th floor. She had us wait by the elevator while she found the unit. Worst layout I have ever seen. Sarah was GREAT!!!! A big thank you for all her help.

Rating:

2.0

Staff who signed me up in person were great. However, when I tried to cancel before being charged for a second month, it took many calls, 30 minutes on hold, 20 minutes on hold and 10 minutes on hold to try to reach people. The GM didn’t return my message. I finally got through by insisting that I would wait on hold to talk to him and that it was urgent. Meanwhile, me and my emergency contact are receiving letters and emails threatening liens, which made me look irresponsible to someone I care about, through no fault of my own. I finally got it dealt with almost a month after I first tried to cancel. Since I moved out, took my lock with me, and left the unit visibly empty and the door open, it shouldn’t have taken so much work to confirm that I was being charged for services I didn’t receive.

Rating:

5.0

Great Customer Service and Welcome! “Unmatched”

Rating:

1.0

I opened my storage space to discover that all my belongings were covered in rodent droppings. An employee told me that the facility had a rodent infestation in 2018 and I could file a claim. My belongings were properly stored in sealed boxes and luggage with nothing perishable or anything that could attract pests. No one from Uhaul showed any accountability or assisted me in any way. I contacted Gene Carr, who ignored me. I brought in a rodent cleanup professional from American Attic at my own expense to help me salvage my belongings. He told me the rodents were small rats. The rats had gotten into all my sealed boxes and luggage and contaminated and damaged everything. Even with his help, I had to throw away many treasured items. My Persian rug will have to be professionally cleaned. Until the end, Uhaul was rude and unhelpful. The staff would not even unlock an outlet so my service person could use his hepa vacuum for disinfection. Uhaul knew about the infestation in 2018, but did not inform me so I could retrieve my items.

Rating:

2.0

The storage unit itself was fine and as expected but check in to get the unit took an hour, the staff was distracted, trying to help multiple customers at once instead of processing one at a time leading to errors and delays.

Rating:

2.0

the staff was very friendly and helpful. the storage unit itself was not good. the corridors in the warehouse were very narrow and hard to maneuver my long couch in it to fit in my storage. the unit itself was completely dark, and unexpectedly had a pillar inside which was never advertised. as a result, our couch did not fit and we wasted a lot of time.

Rating:

3.0

Staff was very very very slow

Rating:

1.0

my unit that I reserved was locked. We spent an extra 3 hours at the site trying to arrange some kind of storage that would work, and ended up splitting our things between 3 separate units. I plan to reach out to every level of customer service possible for some kind of refund for the terrible experience we had

Rating:

5.0

Staff was beyond professional, helpful, polite, and went over and beyond to ensure we were set! After packing, traveling and feeling exhausted- it was wonderful to be greeted by wonderful staff! Very much appreciated!

Rating:

5.0

Gene went above and beyond his role to make sure that the environment was safe and secure while also helping to alleviate crowded driving conditions. Than you!

Rating:

5.0

Yes .I ' ve been with this U.Haul location since 2015 !.. Very positive experience .Five stars !.. Storage room well maintained and clean .. Good image for U- Haul .. Finally .Mr Brown the assistant General manager was great and helpful to assist me to move out . THANK YOU .

Rating:

5.0

Shift Manager is awesome

Rating:

5.0

So glad that Gene was able to give us a tour of the facility and explain how the key card and elevators worked. Additionally, by giving us the paperwork ahead of time, we were able to expedite the process (for which I am very appreciative)!

Rating:

3.0

People were great. App was cumbersome and at times confusing. Thought I did everything online to prepare for truck n storage, but there were more steps to complete at facility. No idea they had to call personals in my life to verify that I’m human. That’s not needed

Rating:

5.0

Gene was truly amazing and so helpful. He is kind, patient and explained everything perfectly and answered my many questions. He helped me find the best unit to fit all my needs and took the time to show me the facility and lead me to my unit. His staff was very friendly, attentive and helpful. I am super happy I chose this location to store my items. A massive thank you to Gene and his amazing team!

Rating:

5.0

Hello U-Haul Customer Service, I so please with your customer support. Mr Gene, Anthony and others. They made U-Haul the best one in the US. Thank you so much. However, I hope to break down the price. With the best wishes, Aeshah Tukruni

Rating:

3.0

I was charged, though later corrected, because someone stole a van that I rented and returned.

Rating:

5.0

Your staff is amazing! They all try to be helpful…and they are! I wish I knew their names to thank them personally, but I either didn’t ask for a name or forgot. Your facility is above average, but having such a helpful staff is what prompted me to give it a 5-star rating. Thank you!

Rating:

5.0

Great help with setting up a new storage box.

Rating:

4.0

Confusion on size of truck vs size of storage. I was able to resolve with manager’s help. He was s a great manager.

Rating:

2.0

Female teller got attitude problem and mngr. Is not helpful at ALL

Rating:

5.0

Geno is awesome! Great customer service. Truly appreciated it.

Rating:

5.0

I love this location. The staff is always helpful, friendly and funny.

Rating:

5.0

Gene is exceptional man, used his services for years

Rating:

4.0

We had some water issues halfway through my time there, but mostly the experience was super great.

Rating:

5.0

Everything about the online move in experience was great, but customer service could be better. I was supposed to get a free lock but the receptionist didnt know what to do about it. I also ordered a mattress bag and got the response.

Rating:

2.0

We drove in from East Bay, got in on the late side of the day. By 7pm, everything is shut down, even though we had not completed moving. I mean shut down - gates are shut, excess to different floor was denied on the elevator - when you parked on the deck which is fourth floor, and your rental room is on the 3rd, after unload furnitures on the 3rd, couldn’t get back on the 4th floor to reload or get back to the truck. It caused a lot of stress, (We were not giving a passcode, only a card to swipe) and time to waste.

Rating:

3.0

The people at the front desk were not adequately trained. They did not seem to know how to use the computer system, could not give me an estimate of how much storage space I would need for a certain amount of stuff, kept changing the price and whether a free month was available, didn't seem to know what units were available. Also line was very long. They were friendly enough but weren't helpful as they did not seem to know what they were doing.

Rating:

5.0

The lady who helped me was super helpful and sweet. Definitely use them whenever need vehicles or storage. 10/10 service. Facilities are clean and well maintained.

Rating:

5.0

Anthony was very helpful with the move in.

Rating:

3.0

Lots of rat poop everywhere in storage. Had to get rid of a lot of things.

Rating:

5.0

The manager Gene was outstanding. Very professional, cordial and very attentive to mt needs all the while aware and responsive to other customers and staff.

Rating:

5.0

the owner and staff went above and beyond to help me.a great experience all around! I would definitely recommend this facility too anyone looking for safe storage!

Rating:

5.0

The GM is incredibly attentive and caring

Rating:

5.0

The manager, Anthony Brown, really went above and beyond in his customer service. He clearly understands that moving can be a stressful day and he does his best to take the stress away. He remembered me by first name and he was so friendly. I would recommend his facility to all my friends.

Rating:

5.0

Gene and his team are awesome. Thanks so much!

Rating:

1.0

The only problem I see is the moving helpers you recommend ( A-Movers - 0 star) since it plays the big part too when it comes to moving aspects- They didn’t show up! And it does affect the rating

Rating:

1.0

- Couldn't access my Uhaul account from outside US - Was charged a late fee (but Uhaul had my credit card data to charge) - Nobody answered emails - Nobody picked the phone - More than 1 hour to get the key to the storage A complete disaster, you make very difficult working with you

Rating:

5.0

Andrea and Gene Carr II were both amazing and helped facilitate a seamless moving day. The staff and facilities for my storage have also been great over the years. Thank you. 1525 Bryant Street. San Francisco , CA

Rating:

1.0

The only person that is good is Anthony. And the manager Joe is very unprofessional racist and super arrogant and ignorant person I do not recommend this place in anyway for anyone

Rating:

2.0

Hello, The facilities were clean, safe and overall fine. The staff however are super unfriendly and unhelpful. I had a total of three interactions with staff: 1) Initial opening of my account and the person was rude and dismissive 2) I made a reservation for a van and the person raised her voice and stated speaking to me like i was her child when I asked questions regarding the requirements. I left and went to Avis and rented a truck from them 3) After standing in line and patiently waiting my turn the person decided to take a phone call which prolonged my wait and then told me step aside and wait further while she assisted someone behind me all in a rude and dismissive tone The DMV has better service. Regards, -Abel

Rating:

5.0

Gino was super helpful!! Thank you!

Rating:

1.0

I am lodging a complaint with the customer support team on my experience.

Rating:

5.0

Keep up the good work!

Rating:

5.0

The manager and staff are exceptional. Glad I choose U-Haul.

Rating:

2.0

The individual unit was almost entirely dark. The low ceiling made it difficult to sort or shift items comfortably or safely. The desk was often understaffed and representatives on duty were consequently less than happy in their work. The atmosphere of cynicism and general mistrust of clients was pervasive. Oh, yeah, and the price was too high. Do yourselves a favor and remove me from your SPAMMING list. No emails. No phone calls. No text messages. Got it? Good. Bye!

Rating:

4.0

It was definitely clean and I'm happy with the storage even though it's a long walk to the unit itself. The GM is great and is good at his job most of the employees seem great too. Security guy was also very kind and helpful. The girl behind the counter when I came to pick up my card was the only issue. She gave poor instructions and I had to return to her 3 times for assistance when she could've just gotten up and helped me the first time. Wasted mine and my movers time. Also the card system is a bit wonky, it requires multiple attempts which is fine once you know but is very disconcerting at first. Should be warned about this when receiving the card.

Rating:

4.0

The only thing I could point out is that, taking care of things in the office is not always as quick as one would like. However, I cant really complain about the staff as it felt, at times, the office was short staffed.

Rating:

3.0

Customer service need to be with a great attitude to the customers. No cold hearted and give more attention to a handicapped people . Thanks

Rating:

5.0

Very secure storage, clean and they are very friendly staff, they help me when desperately need a place to store my stuff before I move to my new apartment. Thanks again

Rating:

1.0

Some helpful staff. Very poorly designed facility layout and elevator system. Did not respond to move out request and continued charging fees for 1 month until I had to call multiple times to get it resolved.

Rating:

5.0

Staff was so helpful in making sure my storage needs were made before I left the facility.

Rating:

5.0

I haven’t have any problem with the stuff they very attentive

Rating:

5.0

The gentleman who helped me get sign up was incredibly nice and helpful.

Rating:

5.0

I helped out a close friend relocate her business inventory into this location and can’t tell you how pleasant and friendly the staff was, Gino the general manager went far and beyond in helping me as I decided to get a storage unit for my business/hobby in automotive detailing and repair. He followed up with me to obtain a convenient specific unit one that would be convenient for me to come and go to pick up supplies. Very satisfied and I look forward doing business here at the Bryant street location.

Rating:

3.0

Leak distroyed my things , min coverage was hard to get

Rating:

5.0

Very helpful and attentive

Rating:

2.0

I rented a small 5x7 for many years. When I would go sort through my things the blaring alarm would go off, the lights would turn off and when my credit card had an issue the manager was not considerate and removed the late fee even after many years of my patronage. The final straw was the recent rent increase, it motivated me to find an 8x10 for $92 elsewhere.

Rating:

2.0

My First Day there was awful no one showed me my unit I had to find it myself. It was on the lower level. The elevators wasn’t working had to use the stairs got lost in the lower level. Had to had to call for somebody to contact the U-Haul place and to let them know that I was stuck down on the lower level. It is not the place to go if you trying to store your stuff.

Rating:

2.0

It's just uncomfortable coming to the stores place in. There's a lot of people hanging out in front of the storges by your vehicles.

Rating:

5.0

The staff is incredible! Management is superb!

Rating:

4.0

Staff generally very friendly but often needed to explain multiple times what I needed help with as they were answering questions that I wasn't asking. For example - I forgot where I need to enter my code to disarm the system. Which one is it as I'm entering it next to the access door and that is not correct? Was met with the response of a map to where my unit number was. This has happened a few times on different subjects. Would suggest a scale for these ratings as well since I don't love my options on helpful and friendly are only yes and no. Very friendly, very nice, often not helpful or not without much effort on my side. GM is excellent and would still recommend this facility.

Rating:

5.0

For last-minute needs, this guy makes things easier for me to sign me up with the storage when I need the most Thanks again for your service Tiotee R

Rating:

1.0

When I spoke to the rep in the morning, I was promised that there would be a lock in the storage unit if I book the unit on the app. So I did, and when I got to the unit at 9pm with all my furniture and things there was no lock whatsoever. I called customer service asking to change the unit because it was too late to get a lock, however they mentioned there was nothing they could do. It was too late to buy a lock from anywhere. all in all it was not the kind of customer service I expect from a company like U-Haul. I ultimately found another customer by chance and bought a lock from them for $50. Poor experience would not recommend.

Rating:

5.0

I had a fantastic experience with U-Haul's storage space service. Their facility was impeccably clean, and my belongings remained safe and undamaged throughout my usage. I'm very satisfied with their service.

Rating:

1.0

It was so expensive. It looks cheap but they took a lot of my money

Rating:

3.0

Customer service at the counter is slow at times. Otherwise I had everything I needed more often than not.

Rating:

3.0

I had to move furniture out of my storage unit in the lower level and carry it up the stairs because both elevators were out of order. That was very inconvenient.

Rating:

5.0

When moving out I dealt with Gene. The upcoming move was extremely stressful & we were not looking forward to it. Gene turned a bad situation into a positive one. We really appreciate him. You have a wonderful employee in Gene.

Rating:

5.0

Love the mobile check out process - fast, simple, efficient.

Rating:

3.0

The lock on my unit was broken and replaced with somebody else’s lock. Overall the storage unit felt unsecured and unsafe.

Rating:

1.0

Nothing

Rating:

2.0

The experience I had with the person at the counter was not just unpleasant, but outright rude and disrespectful. I know how hard it is to find good staff for the coat. That said, I will not advise putting someone who has below average interpersonal communications skills in a customer facing role. The person did not have the cognitive functioning and critical thinking skills to answer simple questions and to support a smooth and friendly customer experience. They were even vindictive as when I asked for a unit near the elevator and door, they gave me a unit that was absolutely the farthest from the elevator door and up the stairs.

Rating:

2.0

The one bright spot of this UHaul is the manager, Geno, who is always friendly and competent. Giving 2 stars instead of 1 because of his help, but he *really* needs to get some better people around him. Every other employee I've interacted with over my 3 years of storing things here has been rude, flippant, and unhelpful. I've seen employees yelling at other customers for not understanding instructions that were obviously not presented clearly. The employee putting away vehicles in the 4th floor parking lot on the afternoon of August 2, 2023 (white guy with facial hair) was driving extremely dangerously — flooring it up the ramp and skidding out, drifting cars into spots. He came very close to hitting my partner, who was on foot. Pretty much every time I've visited, the internet has been down in the building, leading to multi-hour-long wait times to get anything done. TWICE I reserved things at this location and showed up day-of to find that they had been given to someone else, causing havoc on an already stressful moving day.

Rating:

2.0

Stuck on the lower level no elevator access the elevator wasn’t working… very horrible first experience

Rating:

5.0

Rue helped me was extremely professional

Rating:

5.0

This location has a friendly and helpful staff. I would store my things here again. Felt clean and secure. The only real complaints are that my rates went up a month or 2 after moving in so it felt like a bait and switch. And the app is terrible for booking a truck. Confusing things like it saying your bill is “past due” on the actual due date. Details matter, you know?

Rating:

5.0

Thank you so much for the safe and secure place to store my belongings. The management and staff were so helpful with every request. Impressed with the cleaniness. Drivers went fast in the upper parking lot on several occasions over the years.... and wish the access hours were longer. Thanks!!

Rating:

5.0

Staff was amazing- thanks all.

Rating:

2.0

Unit had a water leak in ceiling, probably from sprinkler head, and items were seriously damaged- mold. Was told I have to make a claim on my homeowner's insurance. Not OK. Gino & Jasmine staff are great, though. Hours end too early on Sundays, the dollies/carts must be returned to office by 5 PM.

Rating:

5.0

Honestly, the storage facilities are good, but what made the experience excellente is the manager, Gene. He was incredibly helpful and always had the best attitude! Interacted with him multiple times throughout my contract, every interaction was excellent!!!

Rating:

5.0

Gabriela was awesome, she helped me to find the perfect storage unit for my needs and made sure I knew everything I needed to know! She deserves a raise 👍

Rating:

5.0

Gene Carr II was very helpful and assisted us in getting the right storage space. Thank you.

Rating:

5.0

Excellent manager and very helpful staff.

Rating:

5.0

They good, very helpful, very nice people and give good deal.

Rating:

5.0

great location, and most importantly great staff , very helpful very patient and informative, I felt I was treated like a king in there, if it wasn't for financial difficulties I would have kept the storage unit

Rating:

5.0

Great customer service

Rating:

5.0

It was a good experience, Gene was a great Manager, the cleaning crew very friendly, but the other people at the front always, always mad, I don’t know, they’re just weird. Like they’re not happy with their job or their own life, a very bad energy, one of them (a chubby, kind of latina or something like that, black hair), even told me once: “if you bla bla bla I will kick you the fu?k out of here!!” Yes, she was mean, and ugly, I would be mad if I was ugly too, but is not my fault. And on top of that, the day laborers outside always watching anytime I came over to my unit, like pervs, staring through the window.

Rating:

5.0

Had a snafu with original unit. Young woman helping me and Gene, the king of composure and competence, rectified the situation during a crazy busy last day of the month. Someone was screaming at Gene as a result of their wrongdoing. Not sure how many people would have resisted the urge to beat that fool. Gene did and rebounded to right all the wrongs at the front desk.

Rating:

5.0

The young brother I spoke to was very nice generous, a good role model for future employees for U-Haul. I love putting things in the storage at this facility.

Rating:

5.0

You is rocking dude

Rating:

5.0

I was treated with the utmost respect and professional behavior. I am very satisfied with the level of customer service that was provided to me. I will definitely recommend my friends to Potrero Center U Haul. 😊💯

Rating:

4.0

Could do with better instructions about entry or more people helping to explain what to do. It was fine once I knew what to do, but the first time in took me about 1 hour to work out how to enter and find my locker

Rating:

5.0

Great staff

Rating:

3.0

It was an extremely frustrating experience and took much longer than it needed to, to find a storage unit. For some reason the staff was reluctant to show me available units. So would only show me one at a time. Then I had to come back up and wait for the staff to be available to talk to me (it was a busy day) and then discuss another option. I don’t know why they wouldn’t just show me a few all at once. I also don’t know if I got the best unit for me, as they seemed reluctant to tell me what was available- so I don’t know if there were more available that I didn’t see.

Rating:

3.0

The building is a confusing maze and honestly is pretty impractical for larger moves. Moving out with a trailer instead of a truck meant having to take the carts to an elevator (which was often in use, adding extra tedium), downstairs, and out to the loading dock. The biggest issue I have is that when I originally reserved, it was for a smaller unit, not up any stairs, and $89/month. When I arrived with my U-Haul truck full of belongings, I was told that there was a glitch in the system and the unit I'd reserved was not available. I had already moved, so I had no other choice but to take a larger space, up a set of stairs, for $209/mo, which was outside of my budget and which I struggled to pay. The person who checked me in that day did not care about the bait-and-switch, but service is generally good here. Shout-out to Gino who is especially helpful and awesome! Total pro.

Rating:

5.0

I would come back again

Rating:

5.0

I rented here for many years. The property was always clean and secure, and the office staff was always very well organized and helpful, especially yesterday, when I moved out. Gino (spelling?) and the woman who checked me out were great and cheerful, even on a very stormy day on New Year's Eve. The team there runs a tight ship.

Rating:

4.0

The staff were generally polite and professional. True only lacking is the unavailability of carts. Carrying boxes in a split storage was a challenge