When I came to pickup my vehicle, 2 people were sitting in the truck for what I assume was their lunchbreak, eating. That was fine because the truck was overall pretty clean, besides some crumbs, but it was just weird. Although I wasn't given clear instructions to return the vehicle after hours either. When I came, the app told me to park it in the lot that I got the truck from, but that lot was locked shut. I called customer service and they were equally puzzled. I eventually had to leave it at the equipment dropoff where it said no parking after 45 mins on the phone with customer service. This was really frustrating and I wish they would've gone over where to leave it since they knew my reservation was an afterhours pickup.Amy M.
Moving Truck Rental in San Francisco, CA at U-Haul Storage of San Francisco
San Francisco, CA 94103
(Alameda & Bryant)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
One-Way and In-Town Local Rentals in San Francisco, CA 94103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Fire Gloria and her accomplices.LAURA D.
Gas gauge is completely off. Truck said there was 3/4 tank, drove down the ramp and it dropped to 1/2, then drove less than 1 mile and it dropped a other hash lower. DO NOT CHECK YOUR FUEL IN THAT YARD!!!DAVID Y.
Truck was clean and functioned fine. Rubber seal was falling off of drivers doorAMY M.
Nothing. The customer service person who welcomed me and helped me with my rental was excellent. Well versed on the process and very welcoming. Great experienceMichael G.
You charged me $20 after hours service and $7.70 for 1 gallon of gas when it was supposed to be only $5.50. I called to see what's up and then never got a call back. $19.95 turned into $80+. I won't rent again.PAUL G.
Great experience. You guys are all very helpful and efficient!JEAN B.
The actually ability for me to rent a uhual for 4 hours for $40 was great. But everything besides that sucked. Your 8 step process to to get my vehicle was horrible. Please show progress bar or something so I know how much longer I have left of the process. Make it easy for the customer to use! The return process was even worse. I kept getting in a loop of filling out my return form then getting a credit card error which told me to follow different steps for night time delivery only to have to fill out the exact same form again and face the same error. I didn't know where to put my car since everything was closed, there were no instructions, and the help call line never connected me to someone to help. The only reason I was able to return my car was because an employee just happened to come in late at night to grab something she forget. But even she tried to rush past me clearly trying to avoid me so she didn't have to spend 2 minutes helping me. I hated every part of you process. Please fix. Hire better people. Make your customer experience better.Hiren P.
Love the team-Jaron & Erik and the auntie there on Sat. I can tell this place cares for the team.TAMARA H.
I was screamed and cussed at by the cashier for asking a question. I will make sure that my experience is shared on social media so no one else has to experience what I had to go through. I will also never rent from Uhaul ever again.Pritesh Y.
The Id verification process took 20 minutes and was a huge hassle trying to contact two people, even though I had informed them to wait for the call. The phone calls didn't go through and it was just a pain in the neck. I don't understand the concern with just allowing a driver's license for ID verification. Treating everyone like criminals is a great way to get me to use a different service.Vinod C.
I loved the quick service and customer service! Very clear instructions to get the truck and driving it as well, thank you!Antonio Q.
The actual pick up location experience wasn't bad. The Uhaul company and their website is the absolute worst. ðŸ’¯PORFIRIO R.
Everything was great and the staff were exceptional!Michael T.
Great pleaceDIEGO C.
When ready to unload the truck into my storage unit, there were no Dollys or hand trucks. I waited an hour and asked an employee if there were any in another location. His reply was â€œfirst come, first servedâ€ Finally someone else asked If I needed help, I told him I was waiting on a hand truck, he took me into the return equipment area and let me use one of the 30 or 40 that were there. A complete wast of time for me and blocking the loading dock for others.HARRY L.
I would like to speak to a representative about a refund. My experience was miserable. I've been a customer for years but after this trip i'm not sure anymore.Emmet H.
Customer service was very nice. They all deserve more $$$$$.Michael J.
No issuesJEFFREY B.
I returned the rental and had a phone call 30 minutes after asking where it was. I had checked in and the data system didn't update properly. Wasting 2 employees time as well as my ownDorothy V.
I have no suggested improvements. The staff there was super nice and really helpful and very responsive. Even working on a holiday, they went well beyond the call of duty to make people feel good about being there and being upbeat and friendly. A great experience!KATE S.
A little confusing at first as multiple people were picking up vehicles at the same time. Two people were assigned the same vehicle at first, and it wasn't until a staff member guided me to go back and select â€œunable to get carâ€ that I was assigned another. Multiple staff members were very helpful though as it was my first time at this locationPatricia L.
Location was alright, the person that helped me was great. Evrything was pretty regular and what you would expect. Except the other attendent was really aggressive toward the person she was helping and yelling at everyone to the point where it really made just about all the guests uncomfortable.Lisette L.
Customer service is absolutely garbage. The continued existence of this UHaul branch is a failure of capitalism and humanity. We reserved 10x10 but were given 10x5 because the company didn't honor the reservation. The staff is careless and disrespectful to customers. We saw an employee call a customer a bitch ass hoe and nearly start a fight because the employees car was needlessly blocking the unloading lane and the customer asked for it to be moved. Other employees ignored or mocked the customer. This U-Haul location is probably beyond redemption but a good attempt towards a reasonable customer experience is for management to fire all these worthless employees and just start freshKatlyn A.