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NATHANIEL MCustomer Reviews for U-Haul Moving & Storage of Scotland and Central
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
According to your website, I could option to check out a vehicle by either using the U-Haul App or by way of counter service. I wanted counter service since I had already reserved the van on your website. I was the first to arrive but was told I needed to use the app by the counter person. I needed to download my license, my Visa information and an emergency contact who wasn’t available to call. If you don’t offer customer service (counter service) then don’t say you do. I will never use U-Haul again. Never. I will pay twice the money to one of your competitors before I use U-Haul again. Customer service is important and since you don’t provide it, forget it.
Marc FThank you so much! The staff were very friendly and went above an beyond. I will most definitely consider rent from that location again. Great experience!
Bichelle HVery unprofessional customer service the women that helped with the equipment asked if I was married and told me she had my number in the system if she wanted to contact me.
Harol MI was very pleasantly surprised how professionally and efficiently all aspects of my move were handled on both ends of my move with Uhaul as well the initial process to retain their services and the movers I hired thru their app. The use of the Uboxes for my move were the most cost effective means for me to move of all options and everything went as smooth as one could hope for. Highly recommend.
Glenn MBetter courtesy
HENRY LConvenient location. Onsite support.
Daniel WThis particular. Location need corporate to remove the entire staff including and mainly the site manager they all, the employees (Excluding) the only very Respectful / Professional older female of African descent (name unknown) not only did multiple staff members give me false and inaccurate information in reference to my truck rental. I Witness personally the speaking and acting rude to other customers. I personally witnessed the staff rude via a phone conversation. I understand I’m just one customer and things may not change, but if this is allowed to go on something more concerning may evolve and my message and my review should be taken into great concern
RICHARD GThe bathroom was not always maintained. The website was troublesome to navigate to make payments from time to time. My account page would not always load on first try.
jacqueline a | Overall ExperienceKeys were dropped off the night before. No one ever called me to close out my contract. When I called the first time I was placed on hold for a long time so I had to hang up and go back to work. I called again after work and was on hold for 21 minutes before someone picked up. He put me on hold to take a personal phone call then came back to service me. So unprofessional and unethical. I hope I never have to do business with that location ever again. (I have proof of how long I waited before someone took my call).
TRACEY STo physically go to a location and have to still use your mobile app is a waste of time because there is always an issue. This time it wasn’t accepting the pic I took (I must’ve taken over a dozen pics)…then I realized it’s because of their WIFI….my pickup time was for 07:00am, I finally left at almost 09:00sm…first truck (check engine light on), brought it to their attention, gave me another truck, check engine light on AGAIN (and this is after inspection of the trucks, which takes time)…got my 3rd truck (this time they actually brought it to the front)…by the time I got home it was 09:30 (that’s a 2 hour difference)…and I had helpers at my house waiting to load the truck…I spoke to the employee about the time frame, she said she was going to amend it. When I finally returned the truck around 9pm, I went to fill out the needed info on the app, it had said 07:30am on 3/29/24 for the return time. That’s only 1/2 difference. I obviously returned it way before the time frame, but because of the almost 2 hour delay I didn’t get done unloading until 8:45pm…terrible experience.
John FI'll preface this by saying that the people who were working at this location on Sunday morning were great - extremely helpful, friendly, etc. However, the entire experience of getting my truck felt like a scavenger hunt. 1. The van wasn't where the app said it was, so we had to wander around until we found it. 2. The keys weren't where the app said they were, so we had to head back inside and wait for someone behind the counter to give them to us. 3. We purchased furniture pads which weren't in the van, so we had to go BACK inside and ask for the furniture pads. (Which, again, the people working there that morning grabbed them for us right away) 4. When we turned on the van we learned it had less than 1/8 of a tank of gas. Some of this is a UHAUL problem and not a location problem (if you're going to force people to check in and get their equipment with your app, you should, at the very least, give people the correct information). Overall, a frustrating experience, though the individuals working at this location during our pickup were in no way the problem.
Lauren MI spent to much time looking for the truck That would be great if someone is available to help
Atine LThank you we’ll use again in the near future.
Anthony G | Overall ExperienceGive discounts to returning customers. An, definitely compensation/ discount when uhaul makes a last minute switch without communicating with customer.
Barry HThe unit I was assigned #1112 is not what I paid for. I paid to have the same size unit as 2235 and that’s not what I received. I spoke to one of your representatives on Saturday and they said nothing available. This is a problem as this units is too small can someone please call me asap ? 973-280-9176 fabiana Ale
FABIANA A | Online Move InNo comments yet
Avian P | First ImpressionsThe pickup truck I reserved was not available. The cargo van I had to take instead made the move I was making more challenging.
Adam PI was great experience using your facility
ERWIN H | Overall ExperienceThe only annoying issue was making me switch from using a code to a card to access the buiding. You didn't send an email or anything. I just went and my code didn't work. What if I had gone after hours and really needed to get in? It was bad planning/roll out on your part.
Kellye G | Overall ExperienceMore information in Spanish
Antonio RThe reservation or the process through the phone was really. I took uhaul many times. It was never that complicated. Your system online is nit user friendly on the phone. Calling people we never had that before and I had reserved truck with you guys. Nit satisfied with the electronic process at all.
ENRICO JSwift and easy service
Emirlene PThank for services I really appreciate it that way we are all done
CLAUDE MAt pickup and drop off the staff was helpful and courteous.
Robert KEmployee Ms. CeCe was awesome, explained me everything and took me for a walkthrough. She is well informed, very pleasant and very customer oriented. She is asset to Uhaul. Try to hire candidates like her. Your orange facility is very accessible, neat & clean & well maintained
James G | First ImpressionsI guess you could use some more help there cuz the lines are pretty long but they went fairly fast other than everything was fine
victor lStaff was very professional and helpful. 5 star ⭐️ for all.
Grace M | First ImpressionsI'm Deidre Sanford and I will have my name in charge of paying the bill...hopefully one day this week... Thank you
Tamayo F | Overall ExperienceMake sure gas is recorded correctly or tell customers they need to take a picture before dropoff. I drove exactly 2 miles but was charged $13.50 for 1/8 tank of gas. Make it make sense.
PAMELA HThe young woman who helped me was great. However this location there’s never enough help, customers are left waiting, and the trucks aren’t always kept up. There is one truck gas was spilled into, a newer truck, and they still have not had the truck properly maintenance to remove the strong odor. They over charge various times and I have to call each time to get it fixed. The staff needs more help. The trucks need to be maintained better, half have censors that go off too. I’m not sure what the standard is but this is not it.
ALYSHA RNadir was very well mannered very helpful I love nadir. He knows everything without hesitation to explain when needed more clarification! We love nadir a will be using again soon thank you ! I hope I spelled his name correctly .
sakeena s | First ImpressionsImprove the wi fi at the location. Also why’s the Wi-Fi an unsecured network.
Michael JEveryone I interacted with whether in person or on the phone were professional and courteous
Sandy WThere are too many migrants and men aggressive standing around you. When you unloading and loading your car. They stand too close to your personal belongings. I felt Very unsafe when, I was on the property.
willard j | Overall ExperienceThe team at this location are all knowledgeable, friendly, and overall provide excellent customer service! I rent from this location for my company about 10-12 times between November and March every year, and every year I keep going back because the team there makes the process so smooth and easy. I would highly recommend this location!
ELIZABETH RI wa supposed to pick up the truck at the Maplewood location and after waiting for over an hour since the wrong key was left in truck, I was sent to the Newark location, once i arrived in Newark, I was told they did not have the truck size i reserved. I was then sent to the Orange location where i finally got a truck, but at this time, I was four hours late because of the incompetency of the first location. I basically paid almost $500 and i got to my destination really late. This is totally unacceptable.
DARWIN RAlthough I don’t speak Spanish, I was able to communicate with the women that worked at the Storage Unit facility, and I found them very helpful. If they couldn’t help me they contacted the office for support.
Rene R | Overall ExperienceImprovements in customer service would be great.
Francisco SVery courteous. The lady that checked me in and out was amazing. She need a raise!
Anthony PExcellent Customer Service!
Shelly W | Overall ExperienceThe gentleman who delivered the U-Box to us was excellent! He even replaced the U-Box for us when we discovered a hole on the top of the original unit. A+
Mutlu BThe staff is amazing! Cecilia the General manager runs a tight ship! Due to my business needs I rely a lot on U-Haul to run my business. The rental process is always smooth and quick. The lot is well-lit and organized which makes it easy for me to return the equipment after hours … 10 across the board !
EDDIE GThe Manager I can not remember her name Spanish woman was awesome in helping everyone before and even helped me to locate the truck. But what inspired me the most about her was how she encouraged an older woman in a conversation amazing young lady. Sicilian is her name. Keep up the great work.
JIMMIE SVery professional, knowledgeable personnel at this location. They understand customer service and strive to provide a quality product.
Alan CSuch a smooth, effective process from beginning to end! The owner was so helpful and patient with the customers!
Jenn BThe person who take my information wasn't plansant at all when ask questions she act as if she didn't want to answer my question my experiences the with her was like if I had time I would go some where else she not suppose to be in the front attending to customer at all not plansant
Charmaine B | First Impressionsexcelent service ⭐️⭐️⭐️⭐️⭐️
Fabian MFacility was nice and clean. Stephanie was a great help. The only part of the time consuming pick up process that was efficient was her. She ping ponged at the register between me and a store full of angry customers. She gave clear direction and instruction better than the app. Answered mine and everyone elses questions. The only reason I'm not rating a full 5 stars is because of what it took to rent. No one likes this self-rental nonsense. Other than that the kind agent outside named Don helped me find and bring down my rental. It was clean and had a full tank. Personnel was awesome, logistics not so much.
Kiah BGood service
MARTIN RVery, very good. Staff members were beyond excellent.
MILDRED M | First ImpressionsI came to uhaul on 1-26-24 for a truck and a storage unit I thought my contract was finished. I paid a upfront service cost of 223 for the unit and on 1-31-24 my experience was horrible. My storage unit was canceled and showed I move out. I needed to regain access to my unit. I was in the middle of a property showing hoping to be in and out of my unit. However that didn't happen I had to renew my contract and making multiple attempt to gain entry access ...I'm very unhappy, however I received excellent service from the gentleman who engaged with helping me to resolve the issue. Not sure if I would recommend uhaul to anyone.
ANTHONY C | First ImpressionsI understand to a point that it’s just a part of this new messed up world we’re living in, but I do not agree with everything being “self serve.” From start to finish, my rental process was done on my phone as per employee instructions. I went in, expecting to be able to rent a truck with a person, but was instead told I needed to make a reservation online, upload my drivers license and personal details online, elect whether or not I want additional insurance online, everything was to be done on my phone. The same was true when I went to return the truck. I had to take pictures with my phone and, yep you guessed it, upload them online. Why even have human employees at all then? May as well just be a facility with security cameras, signs, and QR codes. Just crazy to me. I’m not even sure how I’m supposed to rate the customer service as there really wasn’t any.
HECTOR RThere is only one person working the registers and also by the equipment. I waited 20 minutes to drop off a trailer because both the customers and staff were slow, but once I talked to the staff, they were very kind and helpful. When picking up the trailer, it took Me nearly 40 minutes to not only wait to get assigned a unit because the lack of staff, it took another 10 minutes they didn’t have an extension cable for the trailer to hook up to my hitch harness.
Dominic PRental equipment I reserved was not available. One truck they said was due back 21 days ago and had no idea where it was. Then the alternative equipment they offered did not fit the furniture we were attempting to move so it was a complete waste of time.
Jeremy KToo much to comment on in this space. Aside from the drop off and pickup (Florida and NJ) my overall experience using U-Box was not good! Not at all!
Qasim AThe staff was nice and friendly
alnisa rI didn’t like the pest problem which caused me to have to throw out many valuable items. I didn’t appreciate how the payment issues caused me to have to pay double and triple amounts regardless of me explaining my financial hardship. I always paid on time before have a hardship. I didn’t appreciate U-Haul not having a handicap ramp for the disabled. THANK YOU VERY MUCH FOR YOUR UNDERSTANDING
Sherise F | Overall ExperienceThe staff was polite but she did absolutely nothing. I did all the work on my phone. To me this is awful customer service. I didn't get paid for all that I did and she shouldn't have either. She literally only passed me the key. Not appreciating U-Haul's poor customer service.
IRENE G | First ImpressionsThe only issues I encountered was sometimes not enough parking and too few carts. I was pleasantly surprised and happy when you doubled the amount of carts that were availability. I made a huge difference of me being frustrated or not.
Eva F | Overall ExperienceThe only issue I have with this location is the smell of Marijuana inside the building & office. Otherwise I am happy with the overall service received so far.
DawnMarie SOverall experience worked out great. However, the 5 x 10 unit was a bit too pricey for me. During my brief use, there was never any tissue or soap in the bathroom. Finally, although I observed regular cleaning, I did noticed an undesired critter at least once each visit. On the other hand, hand-carts were mostly always available and the elevators are huge enough to transport 2-3 customers if needed.
ROBERT J | Overall ExperienceWhen I got in the cab of the truck at 8:30a, there was a fog of marijuana smell. And it lasted the whole day. I am glad that we were not pulled over, because then I would have been suspected of smoking it.
Kevin UNo Response from the manger when I closed out my rental, tried to charge me for the rent.
Kyshawn P | Overall ExperienceI rent a lot of trucks and trailers from U-Haul, in many different locations. This is the only one that requires customers to process the rental via their cell phone during regular business hours . All other locations handle it at the counter In addition, I have never rented a truck at this location with more than 1/4 tank of gas.
THOMAS HI picked my u-haul truck up with no gas in it, returned it with gas and I was still charged a fuel fee. This is very poor service, when I found out that I was supposed to receive a fuel credit be it that I received the truck with suck low gas. This location needs to work on customer service.
Shaniqua LOil change was on dashboard. Needs to be addressed before renting it out again.
Jasbir GThe staff was very helpful.
William MSteff was amazing. She went with me to the van I rented and ensured the fuel was correct as well as the miles. She made the rental process quick and efficient. I definitely will be coming back for my next rental. Thanks U-Haul, and thank you Steff for the great experience
MICHAEL MThis location was not clean. The Bathroom was locked to prevent customers from using it. The staff were not professional. I don't have a need to visit this place again but for sure I will not recommend it even to my enemies
Walid AIt’s convenient location however the staff is rude .
Yaperra TThe manager Cece is professional, courteous & helpful!! Will rent again & again
DIANE SHad to work in store in and out about 4 times looking for help
TEE NPrices are fair. Very clean.
DWAYNE B | Overall ExperienceAdrianna was incredibly helpful and knowledgeable. She provides AAA customer service! All questions were answers and most Answered before I asked!
DEBORAH R | First ImpressionsMuch better service than extra space storage and cleaner as well.
Shanell K | First ImpressionsI didn’t get clear instructions on swiping a card going in and out using the elevator. The lock for my storage would be inside and they did not take me upstairs and show me where my storage .They weren’t very thorough with explaining everything. There was a lot of men standing around in the parking lot. Rushing you asking if you wanted help that didn’t work for the facility very uncomfortable feeling.
Gilda J | First ImpressionsI had a very good experience my belongings were secure they were dry, and the area was well lit. I would recommend you to anybody. I had a good experience.
Randolph Y | Overall ExperienceI was grateful for the staffs curtesy and professionalism. 🙏
Mireille C | Overall ExperienceJohnathan is so helpful, Steffany was helpful, courteous and very polite, Uhaul in Orange definitely needs a 5 star
Dawn S | Overall ExperienceThe facility was very clean and my unit was free of vermin which made me happy. The costs stayed fair and didn't go up every other month like Extra Space Storage. It was a great experience.
Melvin G | Overall ExperienceAdrianna Gonzalez was amazing. She helped me with my storage rental and truck rental—even though I came close to closing time and the process took a while. I was pretty stressed out because I was running behind but she put my mind at ease, made me laugh and was great at building rapport. Adrianna took the time to show me the different storage options available, fought through technical difficulties and all of this—again—for a client who came in with 1 hour before closing. I 10/10 would recommend this place to others, just off the strength of Adrianna. I appreciate all the help she gave me.
ANIMASHAUN A | First ImpressionsEspecially Ms.Judy. She was always very helpful.
kanisha w | Overall ExperienceDo you have auto pay they taking the money when they could get the late fee off? My card is there from the time I did the storage auto pay why are always take it out late fee
Roxann C | Overall ExperienceUnit 1010 should not be on the market. There is a large obstruction (pole) that prohibits customers from having the entire space for use.
KESHIA S | Overall ExperienceThe wait on Sundays were very long…there was only one person working. She was pleasant so I’m grateful for that. Overall I’m satisfied with the service. Thank you!
Natasha G | Overall ExperienceVery organized
patricia b | First ImpressionsThat was the worse experience I ever had at uhaul. 1st off my storage rental went from $69 to $139 .... more than doubled .... The facility in Orange was understaffed and the staff that was there spoke or understood little to no English. There was 1 young lady that eventually helped me and she should be gettinga raise. No men were there to help me at all!!! I had to take apart my own tow dolly. I had no idea what I was doing. I was on YouTube trying to find answers and the young lady was told she couldn't do it for me. I was literally on the ground underneath my suv trying to unhook chains. I am a 54 year old woman that should not have been the case. I was charged by the PA facility to put it on and you guys have the audacity to be trying to charge me more money ... for what? I put the gas on the truck and I did not go over the 166 miles I was promised. I actually was under 160 miles. It literally took me 2 hours before I even got my pass key to get in the storage untit. I was at your facility for 5 hours. I left your equipment and truck there in good condition an entire day early ... my experience as a valued customer was the worse ever ... I'm very disappointed and I don't owe you guys 1 more dime with the exception of my monthly storage payment. So please do not attempt to charge my card again. Have a blessed day
tonia c | First ImpressionsThe customer service at this Uhaul facility is superb very helpful
Michelle H | Overall ExperienceIt was a very nice storage Unit it was clean and well maintained.
Juana G | Overall ExperienceI recommend educating the customer to the login procedures, especially with new storage rental customers: 1. Registering code prior to entry 2. Entering code to gain entry/access into the building 3. Entering code on elevator to access the floor. Otherwise the building is extremely clean and the workers are very polite, friendly and helpful. They went above and beyond as it was a very busy weekend.
dyion w | Online Move InEverything was great
Ikechukwu O | First ImpressionsMy day was crazy and your system was down most of the day. But when I arrived you’re staff made me feel like a five star customer!!!
Carolyn V | First ImpressionsThe majority of the the staff were average at best. It appears to me the a few of the attendants cared more about their personal conversation via mobile phone vs the business phone. I had to drive to the location to resolve a 3 minute issue because i spent more than an hour attempting to resolve my issues via telephone. They wound not answer the phone. I truly believe that location could be have increased revenues if you clean house and hire individuals that want to work and not act like they are doing the customer a favor by doing their jobs they were hired to do. There were at least two wonderful people that truly understood what good customer service is.
WADE M | Overall ExperienceThe staff team were very helpful understanding informative and very professional
sandra s | First ImpressionsThe staff was really helpful thank you
MARY M | Overall ExperienceWill definitely use this Uhaul again. Everyone is always helpful, professional and friendly. Adrianna was awesome in assisting me as I had to have lock cut off unit.
Ife R | Overall ExperienceWe had issues when we arrived. The staff didn’t want to honor the “first month free” which is the entire reason we went with Uhaul’s storage facility. After a longggg back and forth, the guy asked his manager for permission to grant us the advertised deal. We ended up getting the first month free after all, but what an unnecessary headache.
Monique B | First ImpressionsAwesome experience
keith c | First ImpressionsThe person working the desk was working alone . He had a not so nice customer. I must say he handled the situation with very professional and never lost his composure. I was very impressed
Ellen M | First ImpressionsThe male employee (1) that was initially checking me in got into an argument with another male employee (2). He then walked away from the computer without saying anything to me and left. Male employee (2) who was now at the other end of the counter said he was helping me and that is how I knew I had to go over to him and start all over again. Then when the young lady came in he told her what happened and told her to help me check in. If it wasn't for the fact that I had just moved 4 large vanities there and my time with the haul truck rental was almost up I would have went to another facility. It took me so long to get checked in that I was late for my 5pm appointment.
Leon W | First ImpressionsYes great move in and out would goblet recommend and their are always people outside to ask if you need help moving it’s amazing.
Alaya C | Overall ExperienceMy goods were stolen by your staff.while I was arranging for a Haul to rent. Another uhaul staff authorized the other staff to trash my goods who later returned but not all my stuff. So you tell me how I can recommend anyone to you with that kind of behavior.
ELIZABETH M | Overall ExperienceAssist manager Nehemiah was EXCELLENT & deserves a manager position
TRINA L | Overall ExperienceThe manager Gus is a beautiful person you need ppl like him in the company
Khaleelah S | First ImpressionsI've been a customer for several years and I'm satisfied with the service I've received so far. I hope it remains. Thanks
ROBERT S | First ImpressionsThis was my first experience with a storage company and I have to say that it was a very positive one. Starting from the beginning with the online selection process up to the day I arrived to collect the lock and key to the unit, the staff was pleasant, and courteous. I appreciate the patience of all the initial staff member that helped me with my selection of a unit. She gave clear instructions on what to do the day I woul move in. I am grateful to the gentleman who came from beyond the cpunter to show me how to get to my storage unit and further talked me through the process of how to access the building. Lastly I am grateful to the gentleman who assisted in getting the tractor trailor driver to move his truck so i could park my car so I could access my the storage unit for the last time. And the young lady that helped me unlock my unit. (I didn't lock it properly and they notified ne of it via email). for helping me finalize the paperwork to close my unit without hasseling me. Thank you staff for being so courtes and helpful.
Lisa C | Overall ExperienceMy stay with U-Haul over the past. Couple years was good. My only issue is that every year they went up in the price and I could not afford it.
Sherie H | Overall ExperienceI returned truck to original fuel level even tho there was no picture shown as it usually is in contract spoke with guy he ok and agreed and said that where it was at
jaleel b | First ImpressionsFront staff rude and smoking vape as she was assisting customers
MICHAEL N | First ImpressionsManagement should address all the random people loitering near the facility, makes it feel unsafe. This is the reason that we switch to another storage facility.
Manuel A | Overall ExperienceDon’t like can’t see in storage my other place have lights see rat pebbles by unit
DONNA B | First ImpressionsI say Excellent because of your representative or employee that wrote my order and sales receipt she was very professional and kind
mary o | First ImpressionsThanks
QUINCY I | First ImpressionsI so satisfied everything is 👍
rhonda p | First ImpressionsInclude an in-house U-Haul locksmith, so that if a customer loses keys, they don’t have to use another party to cut a door lock.
tracy t | Overall ExperienceY'all are the best!!
KYLE W | Overall ExperiencePour moi,il n'y a ring a reprocher
raude g | Overall ExperienceI didn't find this to be a great location and didn't like be approached by a gang of strangers looking for work each time I wanted to access the storage space I rented. The location and lack of security motivated me to cancel after a couple months and take my things elsewhere.
Arena S | Overall ExperienceRats destroyed all my stuff!!!!
Cooky D | Overall ExperienceThe crew were on point!
RASHAN C | Overall ExperienceReally excited when I found out 1st months rent for unit was free
SARAH C | First ImpressionsMr Nadir Steven's was a wonderful manager!!
CYNTHIA H | First ImpressionsEverything was outstanding, with the exception of staff Staffed seemed extremely busy which caused them to make me feel rushed when it was my turn
eric m | Overall ExperienceLady working in this location was very helpful the room I selected online was to small for my items I thought I needed to go online and cancel and do the bigger room again and it was already a frustrating day with moving but I didn’t have to that. The young lady helped me cancel the room and set up new one for me . Was very fast and helpful
Maria L | Online Move InThe young lady who helped me with this transition went far and beyond in helping me. She was very professional and courteous, considering that I arrived like 10 minutes or 4:55 pm on a Sunday when closing is at 5 pm. She still took the time to help me secure the storage unit instead of brushing me off. My only problem is that I didn’t remember her name and I hope she gets the proper credit that she deserves.
Evelyn R | First ImpressionsThe male staff was very nice, but the female staff kinda rude.
Donette J | Overall ExperienceWhen it come about moving out no one cares . Even if you Clair the place 3 days before due date maybe after hours next day you call the to let them know, they still ask you from where ever you are ,need to come to just take a picture to show them. What the he'll someone go upstairs to verify that and the move out receit via text?
Jean D | Overall ExperienceI enjoyed a pleasant stay with U-Haul
james s | Overall ExperienceCame twice to enter my unit. Each time the procedure was changed to get through the main storage door. Very frustrating!
Janice W | Overall ExperienceI spoke to three people who were friendly and helfpul. The price online was less than the price posted in the office and they made adjustments. Facility is clean. Gustavo was particularly kind.
JANA K | First ImpressionsU-Haul at 225 Scotland Road. Orange, NJ 07050 Is absolutely amazing especially working with Mr.Nadir & Mr.Karl they are amazing people with outstanding customer service excellent communication and made my moving in and out plus truck rental smooth. Definitely recommend this facility it’s also clean and well maintained and organized.
Saadia P | Overall ExperienceJonathan went above and beyond to help me with my storage. He is an exceptional employee. More places need personalities and work ethic like his.
joy w | Overall ExperienceEveryone gave top notch service Jonathan the manager and his team very professional I would use this storage facility again and refer to all friends and relatives great work guys.
Valerie C | Overall ExperienceI appreciate all you have done for me during my lowest time in life while I used your storage it was just unfortunate that it ended like this because of my illness but you all tried to help me. Thanx a lot and wish you all God's blessings and good life in the New Year.
Hilda K | Overall ExperienceMr.Nadir and the entire staff are fantastic people went above and beyond to help me make my check in and truck rental smooth. I truly appreciate and thank them all!
Saadia P | First ImpressionsThank you Carl & Faye for taking the time to explain everything that I needed to know.
Donna P | First Impressionsgreat team and great management , very clean and accesibility
Angel R | Overall ExperienceI was disgusted and disappointed with the manager Johnathan Diaz. His customer service was terrible and inhumane! I left a message with corporate Felicia, and never received a return call. I moved out my unit yesterday and relocated to another company.
Linell W | Overall ExperienceI have no problems to report. Everything and everyone were very accommodating in evey Uhaul storage units I've had over these last few years. Lost my home but not my belongings. Thank you Uhaul 😊
Ellyce C | Overall ExperienceI enjoy keeping my stuff in the storage all employees was friendly help full. Even those do clean one day I want to use the rest room some was in the one on the first floor she was so nice she tell me one on the third floor that where my storage she even show me it a pleager doing with u keeping up. The good work
Elaine S | Overall ExperienceU-Haul hadn't enough larger space which I had to rent from another rental space company also to handle my other items. I would have love just one location which I felt secure with which was UHaul.
vincent h | Overall ExperienceThey where pretty good with me.
Avery W | Overall ExperienceI have used them many times, the facility itself is maintained, there were roaches and mice, I realize it's due to some people's carelessness, not the staff, I would still continue to use them. I would just spray and put down deterrents like I did this time once I noticed the bugs and droppings of the rodents.
Sandra G | Overall ExperienceEveryone was very helpful and polite
Robin H | Overall ExperienceI am concerned at the constant rate increases,why? The unit isn't getting any larger and nothing is being done to it.I am hearing from associates and family that are unhappy about the rate increases and are looking for other options. Not a good look to gain more business. There was evidence of rodents, I don't blame the facility for that, they can't control everything that people bring in..I had no problem when I rented with your facility before.
Mary B | Overall Experienceaccess denied with the entry card. We tried every way possible. I had to leave the truck with all my stuff inside. Today we'll have to get back to the people who helped.
Graciela M | First ImpressionsWe have been using this facility for over 5 years. We have 8 storage units at this facility, and rent trucks for pickup and deliveries, and other special events at least 3 times a month. We highly recommend this storage facility to our customers.
ROGER H | First ImpressionsIt was too long from MY destination and it was an expense that wasn't mentioned prior to commitment. This info would definitely allow drivers to plan the trip accordingly in the future. As for this driver I wasn't aware.
mark r | Overall ExperienceNyyia Mitchell provided me with professional, excellent, and caring help and service. Thank you Nyyia. From Helena Wheeler
Helena w | First ImpressionsJonathan is by far the only reason I moved to Newark but will not leave that facility! The best Team member you have in your organization!
GLORIA Z | Overall ExperienceChecking in was somewhat cumbersome.
Janice W | First ImpressionsMy belongings was safe at all times and the staff was great.
Cynthia A | Overall ExperienceThe manager at this facility is unprofessional. I asked if I could use this facility to store my motorcycle and they said yes. During the few months at this facility I exchanged numbers with four other customers who have their bike stored there as well. One day the manager approched me and told me to remove the motorcycle from the facility, no bikes are allowed. That put me in a tight spot. If I was told from the begining that no motorcycles were allowed I would have chose another location. The manager has 4 other bikes at this location being stored that I know of. This shows me his poor management skills and he is responsible for leaving customers greatly inconvienced. I will never use U- HAUL or ever refer U-HAUL to anyone as long as I live, especially that mis managed location.
Reginald R | Overall ExperienceAll the staff were friendly and offered assistance right away. The rep I worked with to set up my unit was extremely helpful, personable and thorough, making sure to cover all the details and answer any of my questions. I worked with her both over the phone and in person and she truly made the experience easy and stress free.
JEFFREY S | First ImpressionsVery good people to do business with
Nadine M | First ImpressionsGreat staff, great experience
Alexander O | Overall ExperienceOur experience was just perfect and very professional!
Christine K | First ImpressionsIn my opinion, the facility could be better with rodent control. I’m very upset to have found rodent droppings all over the unit and finding droppings while unpacking my belongings,. I’m thoroughly discussed! I was previously with a Union NJ storage company for over 10 years and had no issue. Your rates increased last year, I was told the increase was to cover installation for the 2nd elevator, prior to my move out, no 2nd elevator.
Gene C | Overall ExperienceIn the process of applying for reimbursement for items that I was charged for that I didn't want or received. Even though, the operation was organized, everyone was very helpful and it wasn't a long wait for service. There was one young lady who seemed to be in charge and she seemed very knowledgeable and efficient in handling potential problems. I should have went back into the office and let her know that the items that the rep checked off on were not in the van. I'm sure she could have solved the problem easily and avoided me from being over charged. Didn't think about it until after van was turned in and i was on my way home.
Kim S | First ImpressionsAlways clean. Friendly staff. The manager Johnathan always goes the extra mile to help his customers. I’ve called a few times after hours, and he always picked up and help me with my issue.
Ayana L | Overall ExperienceThe manager was so nice
Shakira L | Overall ExperienceThe day I was moving out my storage the automatic doors were not unlocked … told the office rep 3 times to please unlock the doors … advise the rep I am paying movers by the hour and it was slowing them down moving my furniture out the little side door … after 30 minutes rep opened the door but by then it was too late … movers charged me $150 due to I went over my moving time.
sakina f | Overall ExperienceI was completely satisfied with the storage; and would highly recommend you. Thank you!
Lee C | Overall ExperienceJonathan Diaz and his staff were knowledgeable, polite, professional, accommodating and went above and beyond to help us out during a stressful time in our lives. They explained the storage facility’s rules, requirements and safety precautions in great detail which helped us feel confident in our decision to store our belongings with u-haul.. Mr. Diaz was patient with every customer we saw who approached him. He is definitely an asset to the company.
GEORGE F | Overall ExperienceYour reps Judy and Tisha were exceptional, they made this rental very smooth and accomodating. Very customer friendly.
Sandra G | First Impressionsall of our moving needs were met at the Scotland Road facility in Orange NJ
ELLEN H | First ImpressionsExcellent service standards
kevin l | Overall ExperienceEverything was well organized .and the lady was friendly
Mervin P | First ImpressionsThanx UHaul
major a | First ImpressionsThanks Jon. Teesha and Faye were very helpful. You’re a really great GM. I hope you’re recognized for the work you do.
David T | First ImpressionsIt was great. Nothing came up missing, it was a reasonable price per month. Overall, I would definitely recommend to a friend or family. Very accessible.
SHALONDA W | Overall ExperienceWorst management! He’s a bad influence on the employees. Non helpful, terrible customer service skills and lazy.
ZAKKIEYAH J | Overall ExperienceI had some issues with my online reservation and there was not unit available for me. The staff took my number and called me as soon as a unit became available. I am all set with what I needed thanks to the staff.
Kimberly G | First ImpressionsVery disappointed when I took my things out of storage. There was rat droppings. I often go into the storage and NEVER seen that before. Someone renting other storage units must have food stored in their storage. Now I have to worry about the possibility of taking something with me to my new home. I’m very upset
lisa p | Overall ExperienceAndrea at Orange NJ facility was wonderful really efficient and pleasant to deal with. Additionally Morie was also excellent the previous day when my husband made inquiries — both staff members were excellent.
Christine K | First ImpressionsThere is a young lady who works there who is just wonderful. Always helpful and pleasant. I wish I knew her name. She was the one who arrange the last transaction for me. I was moving and every single time I came for supplies she went out of her way to be kind, courteous and helpful. She is great and should be a supervisor - others could follow her lead.
WENDIE S | First ImpressionsExcelente servicio y su personal muy profesional y amable
MARILUZ L | Overall ExperienceMis esperiencias con ustedes son muy buenas me gusta su seguraridad y limpieza
LUIS D | Overall ExperienceVery happy with the services. You won’t be disappointed.
Nakia C | Overall ExperienceMy move in was great .
Marie S | First ImpressionsI look forward to my truck rental soon. Thank you for the excellent professional services. Ms. Diggs
bertha d | Overall ExperienceVery nice staff very very nice facility
HELEN G | First Impressionsit's very nice and clean I love it
nedetia c | First ImpressionsThe staff was very courteous and accommodating. I arrived a day earlier than I had expected and the staff revised my checkin and trailer drop off to accommodate my needs. The facility is very clean and secure.
donna S | First ImpressionsExcellent service
SUDESH B | Overall ExperienceWhen I moved out I realized I lost the lock key. The staff made me feel as though I was a bother when asked for assistance to have my lock removed. This is the worst customer service received by this facility.
Antonio O | Overall Experiencesign up front says 8x10 units are $64.99 but you don't honor that in the store - was not given any explanation - I find that to be a bit annoying that the company is just blatantly lying, but then again you are u-haul, have no competition, and you get away with everything...
Don F | First ImpressionsWorst costumer service and every time for 2 months I left message for manager Johnathan to call me back and he never did until they just auction my stuff. But god is good
ANISHA M | Overall ExperienceThe manager was helpful, the young lady was not.
Dennis D | First ImpressionsEveryone was so helpful. I also got a few good laughs on a day that was really hard for me. Great service
IINDIA D | First ImpressionsThank you so much for every bit of support during my use of the facility. Moving can be an overwhelming experience, but every assistance I received was appreciated. Again thank you Helen
helen M | Overall ExperienceGreat service
diallo i | Overall ExperienceServices team wonderful to work with. Any issues were addressed and resolved immediately. Thank you Simon EDWARDS
Chris E | Overall ExperienceThe staff are professional and very very nice!!!!
JANON W | Overall ExperienceMy Customer Service Associate Ulyeese was so friendly… pleasant and helpful. He made MUM unit rental fast and really need you guys to tell him thank you… thank you … thank you 💋
sakina f | First ImpressionsThanks Uhaul Scotland Rd of Orange NJ for 5 years of satisfactory & security & a piece of mind. It was always clean & never smelled & the service was great.
MALIKA P | Overall ExperienceThanks
CHARLOTTE W | First ImpressionsTo be my first time , it was really good
ANA M | Overall ExperienceThat was a great experience with you guys , good job
Valentin C | Overall ExperienceThe entry system is not working. The front desk is clueless
Snenhlanhla M | First ImpressionsThis facility is well maintained. Clean and well lit at all times, equipment always accessible and available. Office staff was always helpful and polite, in person and over the phone.
Aqlia T | Overall ExperienceStaff super friendly and helpful
Delvin A | First ImpressionsThe facility was very well maintained and the staff was very helpful and friendly.
Rebecca D | Overall ExperienceExcellent
diallo i | First ImpressionsGreat storage facility! Staff very accommodating!
shirley v | Overall ExperienceI had a very good experience overall --excellent maintenance of the facility and helpful and professional staff. However, billing was oftentimes erratic and inconsistent, resulting in over-charges that required personally contacting UHaul to try to fix. For example, most recently, after announcing a rate increase for a unit (3502), charges for the new amount started BEFORE the increase was supposed to take place. Sometimes charges went in twice. Unfortunately, online reviews suggest that this was an experience shared by other customers.
Aixa C | Overall ExperienceThank you so much for your understanding service
jean d | First ImpressionsThank you for your customer service efficiency.
Sm M | Overall ExperienceThe young lady that handle my storage contract was very polite great service
Rosa S | First ImpressionsAmazing facility, staff, security and service
Peter W | Overall ExperienceCourtesy and professional services given to me by the staff and I respectfully applaud them.
mark j | First ImpressionsWould definitely use again & highly recommend!
sharaan g | Overall ExperienceThe staff were very nice and helpful. When i came to the warehouse to look for my storage unit, there was a very helpful associate who was able to lead me right to my unit. She even was able to open the hard plastic packaging that encased the padlock i am required to use. The facility is very well kept.
Rebecca D | First ImpressionsStaff is awesome very helpful
JAMILAH B | First ImpressionsStaff was very nice and extremely helpful!!!
Joseph P | First ImpressionsMy hand truck was stolen by people loitering! Plus the loading dock and back of the elevator smells like urine!
Tamar R | Overall ExperienceExcellent customer service. Thank You Mr. Diaz
DIANE C | Overall Experiencerelatively easy to sign up, set up access, get to your unit (had to change the initial one as it was locked) security system does not update until after you have left your first time, but it works eventually. The issue I had was at the end of the rental. Charged for two extra months until automatic payments were canceled. Will see next month if it really done or I have to call again to discuss it. Overall not so bad.
IVO P | Overall ExperienceWonderful place to do buiness.
Beverly J | Overall ExperienceThank you for your help.
Blondecia D | Overall ExperienceUpon removing my items out of the storage unit, there were mice feces everywhere. There was zero food content in my unit, nothing stored warranted mice, it was disgusting and disappointing. Also, the staff was courteous and accommodating but not forthcoming with information. If you don’t ask simple questions about how the processes work they are not volunteering any info.
Marsha R | Overall ExperienceI was told by the U-Haul rep when I rented the storage unit that when I close out the account monies would be prorated. I paid for the unit up to Sept. 22 and closed the account Sept 17. I was told I was not entitled to a credit because payment in not prorated.
Judith B | Overall ExperienceNo comment
EMERSON C | First ImpressionsYour have good working staff and excellent in what they do.
Dayn V | First ImpressionsMouse problem. Noticed lots of dried up mouse excrement.
AALOK M | Overall ExperienceThe process of renting the space was quite simple
louie c | First ImpressionsThe entire staff there has been very helpful since I have been a customer. However, Ann Marie was very knowledgeable, helpful, pleasant and patient and helped me with my Ubox experience. Your staff gets 5 stars too. Thank You all for all you do, and I will be back again.
Kim B | Overall ExperienceI had the best experience with U-Haul storage facility. You delivered on every promise, everything was transparent, no hidden fees. I would recommend your facility to anyone looking for storage.
Quatsford P | Overall ExperienceJust.I woul like have accesso though the main big door . ( instead by the small door). But it's fine.
VICTOR P | First ImpressionsThe young lady who helped me was very polite!
SHAQUILLE G | First ImpressionsThe woman who helped me at the front desk was AMAZING! Super helpful and very courteous!!
Shana C | First ImpressionsKatrice, the staff member who assisted me, was efficient and professional.
William B | First ImpressionsYour cost needs to be less.
Nigel D | First ImpressionsGreat customer service.
Chris E | First ImpressionsNot very comfortable with seeing people off the street hanging around the building or even walking in to use the bathroom facility...
Mascia A | Overall ExperienceEverything was cool with the equipment. However the employees are both location Wyoming and Newark seemed frustrated and as if they didn’t want to be at work.
Yusuff A | First ImpressionsFacility is good but the staff is so rude, curt, no sense of customer service. It’s like everyone there is miserable. Upon entering they literally roll their eyes because they have to help you. I also emptied out my unit early and they jumped at the chance to sell it to someone else but did not offer me any type of credit or even a thank you.
Justine H | Overall ExperienceSo far, it's excellent. Just as long as they don't go up on my rates every other month, like some other storage facilities I'm familiar. One issue though; the storage contract: There wasn't any. I never got a formal, written rental agreement. I take issue with that. That needs to be rectified. If not for that, I would've given five stars.
KEVIN E | First ImpressionsKatrice provided valuable, patient assistance. She was professional, knowledgeable, and represented UHaul most favorably. 5 stars.
Colin W | First ImpressionsMs. Mitchell was gracious wise and helpful; a great representative for your Orange, NJ branch.
GEORGE F | First ImpressionsBut I had problem with my address
OSWIN C | First ImpressionsIt's very clean, the staff were helpful.
Juana G | First ImpressionsThe reason I put staff was not friendly is due the assistant mgr she was not helpful to my concerns or my needs for an issue I had with my storage unit. When I ask if I can speak to the GM she bluntly said to me I am the manager. I called uhaul head quarter's to report matter who reached out to the GM via email he corrected the matter and responded back to me via email.
Sandra D | Overall ExperienceI did not move into the storage. I never received an email confirmation. 2. The storage unit was dirty and had stuff in it. The young lady acted as if I was making it up and i waited for someone to come and clean it. They took to long and I left. I never moved in and a totally bad experience.
Thomas W | Overall ExperienceThis is a review of Uhaul, and not specifically this location. I booked a storage unit with one location. I had a reservation and a set price at 89.99 plus tax and insurance. When I arrived (225 Long Ave), a sign on the door said that it was closed and to call a number. I called and they told me to go to another location (1000 Sherman). I did. When I got there, after waiting a while, the person told me that the location wasn't open at all and I could get a smaller unit with them for a lot more money ($125). I left and called Uhaul. The person on the phone was confused that the location was closed. She said it didn't make sense. Finally, she figured out that it was a new location and it wasn't yet open for business. For some reason, I was still able to make a reservation for it though for a date when it wasn't open. I ended up paying a lot more for a unit at a different place. So, it was a disaster. I really would expect to get the benefits of having a large chain, namely, that they would honor the price for when I booked. It seems like it's more a series of independent places that kind of work together, not at all as good. The person on the phone was helpful, and the place it's at is fine, but this was a mess so beware of this kind of thing with Uhaul.
Joe A | First ImpressionsThe system was down so I could not get a code/card to access the elevator. The process was not clear on how to check in at the front door so that led to serious frustration while moving in. A text said I will have a lock ready in my unit and there was none there so I had to run around the facility to find an employee to fetch a lock (which was originally included in my rent). The only thing that made this facility worth it was the large elevator, and the 1 month free with a truck rental. Other than that I would not advise.
Ryan F | Online Move InI didn't choose excellent just because there us always room for growth. The only issue I encountered was seeing rat droppings on the floor in my storage space.
DENISE R | Overall ExperienceI wanted to close my account thinking the bill would be pro-rated. I was not told prior to closing the account that u-haul does not pro-rate the bill. U-Haul just want to take your money for the month and rent the unit to another person (my impression). This is not the way to do business. . The staff understood my point and put the account back in the system since I would lose my money . I would not recommend U-Haul to anyone because this is not the first incident I have had. The Management team is rude and unprofessional from my pass incident when I had to call a locksmith and they locked my unit. The worst place to do business. This pandemic nobody has Money to just give away. Please train your staff to let the customer know up front all details before just trying to rush the customer off. U-Haul does not credit for days remaining on the account if that’s the policy let the customer know their opinions. Which is good customer service. This location is the worst
Patricia G | Overall Experiencethanks
David I | First ImpressionsOverall pretty good, except for the alarm function. There were no directions or obvious way to arm or disarm it, but it works go off every time I accessed the unit. And, surprise surprise, nobody cared about the alarm going off.
Hermanpreet S | Overall ExperienceThe employees here helped us get a storage unit that we needed and turn in our truck at that location (the one with the storage units).
Maximilli B | First ImpressionsThe elevator wasn’t working. Even with staff assistance. I returns home with my U-Haul and furniture and went back with them the next day. This cause me time and money. The staff tried their best to help. The second day I was stuck on the elevator it wasn’t moving for a time. I know this was not the norm but it was a big problem for me.
shachorah y | First ImpressionsThe only complaint I have is that you should have some pro rated rates. I was 2 days over and charged for a whole month on both storages.
PRISCILLA B | Overall ExperienceGood staff
Richard B | Overall ExperienceI still use them
JAMES A | First ImpressionsI encourage anyone in need of space to rent or vehicles choose u haul. Orange u haul is my go to location.
MICHAEL J | First ImpressionsVery helpful staff I'll recommend the facility to anyone who needs storage. Thanks so much.
Marilyn M | Overall ExperienceMs. Katrice was awesome in a difficult time and I thank her
Timpia O | Overall ExperienceStaff is always friendly and helpful. Thanks
Tammy G | First ImpressionsJonathan Diaz the manager is nasty guy he kick me out of the storage
AINER C | Overall ExperienceWonderful staff!
Anna M | Overall ExperienceI've been a Part of the Orange U Haul family for a while now Jonathon is a Blessing his staff is very Professional they make me feel like family the ladies are a joy the men are gentleman I recommend them totally GOD Bless you all
Rhonda P | Overall ExperienceGreat service and very helpful team members
James T | Overall ExperienceHorrible service
Jorge M | Overall ExperienceThis was the worst service ever!!! Was the first person there so I got in at 7 on the dot, only to have to wait 15 minutes for back up to come bc the rep couldn’t scan my ID. Of course back up comes in dragging w no sense of urgency. Finally got the key in hand rep sends me to the first 20ft in row I, only to find out that the one he gave me was all the way in the back! The rep gave me 2 wrong access numbers my storage. It was just a nightmare!!!!
DECEMBER F | Overall ExperienceMa. Lattice the manager was awesome with helping with services after experiencing a difficult rental experience with uhaul
Timpia O | First ImpressionsGreat staff at this location, they take their time to ensure your taking care. great customer service.
Jason C | Overall ExperienceI paid for a month of service & only used 6 days And did not receive any prorated credit back to my card. The monthly fee for my unit was $175
Shem R | Overall ExperienceGreat facility, well maintained. Staff was efficient and courteous. Thanks again!
Victor B | Overall ExperienceThe staff was very polite, helpful and professional!
Anita T | Overall ExperienceVery satisfied, will use you again when needed. Have recommended your facility to my church who will be using your facility in the next couple of months. Thank you again, keep up the good work.
Sonya C | Overall ExperienceGood costumer service!
Keyla v | First ImpressionsThere is a rodent problem and whether they are rats or mice they urinated and defecated all over my stuff and chewed on some of my belongings. Not a lot but some of my stuff had to be thrown away due to the damage they caused. I emailed the manager about this but never received a response.
Michael D | Overall ExperienceGreat customer service
Sherie H | First Impressionsthank you.,. Or the service.
Michael J | First ImpressionsI was completely satisfied with my storage space. The staff was absolutely friendly and very helpful. I would recommend U‐Haul to anyone who has a need for a storage space. If or whenever I'm in need of another one , I will definitely once more choose U‐Haul! Thank you.
joyce c | Overall ExperienceGreat management and very customer friendly!
Glenda W | First ImpressionsRatones e hijo de cama en la ropa.
Andreia R | Overall ExperienceThank you, prior to my hardship there was a very pleasant beautiful young lady customer service by the name of Dennette, Due to losing my job, there was a month I counldn't make my payment on time. After explaining my situation to Ms. Dennette she assured me I can make my payments the next month, just make sure both payments were made before the month end. That help me tremendously. Thank you Ms. Dennette for your support. I hope this is shared with her.
Sherrie H | Overall ExperienceIAM so glad I choose you guys,all the staff was so amazing and made my time of need well provided for.Thanks so much if ever in need again I will use this place again and will recommend others.
mary W | Overall ExperienceI always enjoy my experience at this location in orange nj
Pamela B | First ImpressionsElevator did not work most of the time. Not always enough carts to bring things up and down.
Matt M | Overall ExperienceI really like the service, the lady who helped me was very kind, friendly, and professional. I will definitely be doing business again and also refer to a friend. Thank you!! Best regards,
Alexandra D | First ImpressionsThe store manager and some but not all of the staff are rude. Mostly the females. They think that they have proper phone etiquette and trust me, they DO NOT. I had to hang up on someone because she was overly rude to me for asking her questions about my unit.
tanaya H | Overall ExperienceVery polite and knowledgeable employees.
Talat L | First ImpressionsThe staff were extremely friendly and helpful
April T | Online Move InWhen i initially reserved a truck i specifically stated i needed a truck that i could drop at another location as opposed to returning it to where id pick it up. I was moving out of state so that made the most sense. I confirmed with the agent that i could drop the trick at another location in nj...perfect. Three days prior to my pick up date i received a call from uhaul confirming the reservation; however; i had to return the truck to ny! And instead of my flat rate id now be charged per mile!!! I explained to the agent that this was not was reserved and he said sorry cant help thats all we have blah blah. So instead of a rate of i think it was $139? I ended up with a $222 bill.,,almost $100 more!!! Completely unacceptable and the agent was not willing to work with me at all. When i returned the truck to the original location the agent there informed me if i got a bigger truck it would have been one way only...a15” as opposed to a 10”....this was never offered to me as an option when i was told ‘there’s no availability to drop off the truck at another location’....complete scam! Truly thought uhaul had a better reputation...lesson learnt....never again!
Marsha R | First ImpressionsKatrice Mitchell was a very helpful and friendly staff she was very professional and clear with the instructions to the facility she made my day by being so involved and informative!!!
Katherine G | First ImpressionsAfter a long stressful day of moving it was a relief to be helped by such a nice and patient staff. Patrice went the extra mile to make sure we were all set & I couldn't be more grateful. 10/10 recommend this location.
Jonathan L | First ImpressionsThere were rat droping all over my stuff when got them yesterday I was so disappointed with this facility in the pass i have used other storage facility and never have i have this type of issue
Keisha J | Overall ExperienceI found mouse dropping in my belongings when I emptied my unit. I moved to a different company because Uhaul units are too expensive
SHANI D | Overall ExperienceTopnotch storage facility.
JEFF C | Overall ExperienceThe manager was amazing
Sherry T | First ImpressionsMy belongs had mice droppings all over them. Then after I emptied out the unit there were droppings all on the sides.
John D | Overall ExperienceLove this place ... everything is easy and clean
Jacquelin R | First ImpressionsHad a great experience, the staffs were very helpful and friendly. They went above and beyond in assisting me. Thanks again for all the help. EG-P
Esther G | Overall ExperienceI came when the store was very busy staff was very professional reminding customers to be mindful of social distancing.Your facility is very clean employees are using sanitizer and encouraging customers
Cheryl R | First ImpressionsThe whole afternoon crew were less than customer friendly.
M A | First ImpressionsThe customer service representative Kim was outstanding she was helpful and knowledgeable of all aspects of your company. She went out of her way to explain everything to me and was patient with me and my questions. The best Customer Service experience I’ve had in a long time. Thank you Kim!!!
Edward B | First ImpressionsOccassionally issues took too long to resolve over the phone.
Gail B | Overall ExperienceWe were given an access code by a staff member at 5:15pm on 6/11/20. Upon arrival to the facility around 11pm, after a 4 hour drive from Maryland, we tried the access code, which failed with an error message "not checked in". We called Jonathan, who understandably didn't pick up at such hours, as well as the 1800 #. We spoke to two people- the personnel from corporate apologized for the misinformation and poor communication by the staff member at this location however she was unable to provide us access into the storage facility and she mentioned we were not authorized after hours access. This was puzzling as we were specifically told we would have after hours access BY THE PERSON WHO CALLED ME at 5:15pm. I did not seek this information, it was voluntarily handed to me. So instead of loading everything from the uhaul truck rental, to the storage unit, we had to drive to our parents home, in queens, NY, adding more miles to the truck rental, increasing cost of travel, and extending the amount of time this move was supposed to take, which is all unacceptable by such a reputable company during such difficult times. We will return tomorrow in order to move in on June 12, 2020. This doesn't even begin to scratch the surface of our experience thus far.
Ana M | First ImpressionsThe manager Jonathan and his staff were excellent!
ENRIQUE C | Overall Experienceso far my experience was very positive.
glenn w | First ImpressionsThe staff was very helpful and kind. The facility is well maintained. They provide the best customer service I’ve encountered in a long time
Demetria E | Overall ExperienceThe staff has always been courteous and helpful.
Jennifer A | First ImpressionsThe process took hours and the workers weren’t helpful at all!!
Nakirah M | First ImpressionsI hate stupid people. I am one of the though.
Sonya F | First ImpressionsThis was definitely an upgrade from the facility that I used prior.
Marilyn S | Overall ExperienceReceived great service. Made my move pleasant!
KYLE Y | First ImpressionsKeep up the good work
Kathleen E | Overall ExperienceSome one ramshackle my storage area. Broke my television and stole some of my belongings. I figured it was one of employees because the lock was not broken or cut. They enter from top. Terrible !!!!!
Nikkisha K | Overall ExperienceGreat customer service! It was great to have everything in one place!
Demetria E | First ImpressionsSaquina this young lady is amazing🌸💕🌹
Yaneth A | Overall ExperienceI cancelled my unit and they were still charging Me. Gave my husband a hard time. Never again
Da'Cheray T | Overall ExperienceYoung girl didn’t offer me insurance didn’t do her job
April W | First ImpressionsThe young girl was rude a didn’t do her job, she didn’t offer me insurance but I recorded my transaction in case anything happens and I will file a case against u haul
April W | Overall ExperienceWhen I first moved in things was good but as time went on things got worse DRUG ADDICTION in facility PEOPLE BEGGING FOR MONEY,JUNK INSIDE & OUTSIDE & SOME STAFF NOT HELPFUL when problem happens
ELTON G | Overall ExperienceThe office at 141 Freeway in E Orange the personal are rude they not help the customer if you ask something is go to the Web I believe that even in business when help a customer its the key to success
Yaneth A | First ImpressionsPleasant Environment, clean, plenty of dollies and employees Very helpful.
Stephanie A | First ImpressionsNo hassle fast & easy
Kathleen E | First ImpressionsNo comments
nicholas r | Overall ExperienceThe rep who helped you girlfriend was very nice and helpful. Great employee.
nairobi m | First ImpressionsThe young lady that took care of us (Ms Williams) was both courteous, and professional. In this day and age where those qualities seem to be fading, it’s certainly a pleasure to see it done. Thank you
James A | First ImpressionsMr.Jonathan Diaz and Ms.Sherena were very helpful with my renting a U-Haul Truck and 2 Storage Units that I had a pleasure of having there. They made me feel like a Value Cuistomer, and thank you
william m | Overall ExperienceCourteous knowledgeable
Thurselle W | First ImpressionsVERY FRIENDLY
stacyann s | Overall ExperienceI love doing business with Orange Storage.
Karl F | First ImpressionsManager Jonathan of Uhaul on Scotland Rd, Orange, NJ knows customer service!
Brian Q | Overall Experienceeveryone was a great help
stacyann s | First ImpressionsJust a Thank you.
Paula D | Overall ExperienceI am very satisfied with the services I received from U haul. Having the feeling of my belongings being in a secure facility makes all the difference. Their customer service and performance 5*.
joyce c | First ImpressionsThe service i recieved was great
Latasha M | First ImpressionsOnly accounting problem was that I paid 2 mos rent in advance but U-Haul kept sending me late notices in error. Took calls, emails, and 3 weeks to fix it, but they gave me a credit for my trouble
Richard W | Overall ExperienceHorrible experience , my lock was removed and replaced by Uhaul and all my furniture was stolen. Reported to police and took 3 days after several calls and messages for manager to return call.
GLYNISS F | Overall ExperienceGreat, caring, understanding, helpful, staff. Clean facility.
David R | Overall ExperiencePoor service. Dropped our container off a day late, didn’t include the furniture pads, and our furniture was damaged because of the negligence. I plan to leave a google review and never recommend.
Mario C | Overall ExperienceVery professional staff service Keith Pole
keith p | Overall ExperienceExpensive but clean and safe
MICALA B | Overall ExperienceShayna was wonderful
Michelle D | First ImpressionsThe representative was more concerned with returning a call that he received on his cell phone than in providing good service. He rushed the process, then disappeared, without answering my questions.
Marilyn S | First ImpressionsThe guy was very knowledgeable
JOSUE L | Overall ExperienceThe Manager Andre and team were genuinely concerned about meeting my needs.
BELINDA B | Overall ExperienceI received a rude phone call from this facility and was hung up on. Apparently the staff failed to close out my account from the storage unit that I moved out of in October.
Isistykura H | Overall ExperienceThe guy in the front desk was very helpful and friendly, and also knowledgeable of his job
JOSUE L | First ImpressionsThe delivery arrangement is not efficient
Lei W | Overall ExperienceGood service and good worker's
Chireese B | First ImpressionsI had U-boxes. Some were not in good condition..
Camille B | Overall Experience☝️
EDWARD W | Overall ExperienceThey were very helpful and curteous
Barbara B | Overall ExperienceThe manager Mr. Diaz is simply awesome along with all the staff at the Orange NJ U-Haul location!!!
ojialah j | Overall ExperienceGuys at the counter were great !
Tim s | Overall ExperienceVery satisfied
goriola e | Overall ExperienceThe guys there were very good to work with.
Tim s | ReservationGood job
ERIKA C | Overall ExperiencePlease note that I never physically went to this location. I had a U-Box delivered from Florida, and this branch took care of the final leg of the delivery to my home.
Lance S | Overall ExperienceReally great service. They went above and beyond helping me in the facility. From explaining how uBox worked, to actually hooking the box up to my truck. They really went the extra mile here :)
BreAnne L | Overall ExperienceNice service
jeff c | Overall ExperienceUBOX was perfect for my daughter's dorm items for summer break. We live in California and it would have been difficult to move items back and forth. I would highly recommend this option.
Shannon H | Overall ExperienceThis was my first time utilizing a storage unit and it definitely met my expectations. Location and times were a plus for me. It was clean and card access was needed for the door and elevator.
APRIL M | Overall ExperienceThe staff were very pleasant and courteous. They provided prompt, excellent service. I highly recommend this facility.
fred h | Overall ExperienceI only had the u-box delivered the destination requested. Jonathon was very helpful! I'd never visited the store.
joey l | Overall ExperienceNo comments
Irene B | Overall ExperienceThe only issue I had was that there was a shortage in push carts.
Andrea B | Overall ExperienceThe facility was clean and I felt extremely sage. The staff were very friendly and helpful and I definitely would use again, and recommend to a relative or friend.
shelia p | Overall ExperienceThis would've been a completely terrible experience if not for the Manager (Jonathan) on site when I initially moved my stuff in. He was extremely helpful and professional after my initial reservatio
Peter C | Overall ExperienceThe staff was friendly and professional.
Karen L | Overall ExperienceI was repeatedly charged a monthly rent fee even though I did not rent a unit at this location. I had to call over and over until it was finally corrected. This was after 3 and a half months.
Simone A | Overall ExperienceBeing a customer at U-Haul was great I love the people that work at U-haul they're so compassionate and caring and they always put the customer first I will definitely use the services again😀😀😀
Tammy W | Overall ExperienceI told the staff a few times that I'd be putting some large garbage bags in the dumpster & asked re: "dumpster fee". Got different answers. Checked out with $25 "cleaning fee". Confusing.
Charemon D | Overall Experiencegood
rasheeda m | Overall Experience