Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Rating:

4.0

Malachi was very helpful with checking in our return. We had to wait for about 15 minutes because of a customer ahead of us; Malachi got it sorted and we were able to complete our drop-off. I am rather upset that the bulkhead/area over the cab leaked significantly and the boxes up there were wet. Malachi confirmed there was standing water pooled on the floor of this area when we returned the truck. He advised me to speak with the manager about the issue. M. Laura K.

Rating:

5.0

The individuals who helped us were professional and very helpful but it would have been nice if there were more staff available to speed service but if having a skeleton crew is how you keep prices low, I am glad to wait. Great vehicle, great service, affordable rate! We love UHaul!

Rating:

2.0

It costs me $40 for 12 miles. End of story.

Rating:

5.0

Good timely service for checkout and checking!

Rating:

2.0

I’ve used U-Haul several times in the past, but this was by far my worst experience. The system was down, which I understand is not the staff’s fault. While the staff was friendly, they were also very unprofessional. When I finally got to the truck, it was extremely dusty—so much so that I thought there were cigarette ashes all over the dashboard, radio, and interior. It may have been dust or actual ashes, but either way, the condition of the truck was unacceptable.

Rating:

5.0

Tom is a very friendly, efficient, hard working employee! Uhaul is lucky to have him working for them. Highly recommended! A+

Rating:

1.0

The employee didn't explain the insurance to us. Just asked if we wanted their insurance or use our own insurance. Never mentioned that our insurance would probably not cover if something went wrong. Gave us a run around. One told us we had to reverse charges if we wanted to purchase uhaul insurance. Had to go get the uhaul that we had already loaded and take it back to uhaul place so they could take a picture of odometer to fi d out they didn't even need to reverse charges after telling us they needed to to be able to purchase uhaul insurance. The 15' truck was filthy. Had food in glove box and dig hair all over. They said they would call us when truck was there never called. There is a lot more stuff but wont burden you because we won't get nothing out of it antwayd. I will never recommend this location to anyone! Paid lots of money and got treated like crap!

Rating:

4.0

We walked in without a reservation and they were able to accommodate us with what we needed quickly and easily. The whole registration and rental agreement took less than 10 minutes and we were in the truck driving already. It was all great accept for the billing related to mileage and fuel charges. I went 14 miles returned it with the fuel meter in the same spot as when I picked it up and paid for an estimated 20 miles of usage. We didn't get reimbursed for the 6 miles under the 20 we guestimated and were billed 9$ for 2 gallons of gas... I highly doubt that the brand new van was only getting 7 miles per gallon justifying the additional charges. I also feel like we should have been credited for a the overage we paid upfront for the he miles we didn't use. I didn't realize at the time of return because my wife took the keys in when we dropped it off.

Rating:

5.0

Very friendly staff. Truck was available when they said it would be.

Rating:

3.0

Had to wait in line over 30 minutes. Not enough help.

Rating:

4.0

Give me the $50.00 credit also. The first pickup was in zion for the truck only. The location for the transporter was closed the day of the pick up. 🤬Luckily for us they scheduled two places for the reservation and we picked up the truck the day before

Rating:

4.0

Need more help at the front desk. Also got double billed. I checked out online. Should be a faster process for that.

Rating:

4.0

Drop off process. Where you have to park when returning vehicle is congested with other rentals going out. Turning in rental took longer than picking up. The picking up rental was very quick.

Rating:

3.0

It was good.

Rating:

5.0

All pretty good

Rating:

4.0

The mileage and gas was wrong. I took picture before I pulled away.

Rating:

4.0

The gentlemen that was outside taking in the returned equipment was busy but very friendly helpful

Rating:

5.0

Everyone did a great job assuring our move and the equipment we needed was ready and exactly what we needed. Awesome job by everyone at this U-Haul on W 11th St in Sioux Falls! Thank you for everything! Kevin Schlosser

Rating:

5.0

AJ helped us with our cargo trailer and went over the expected customer service we expected. He was helpful and listened and was very knowledgeable in all areas we had questions about. I would highly recommend using this place to friends and family. 5 star customer service.

Rating:

2.0

Poor service .used be Good

Rating:

5.0

N/a

Rating:

5.0

Great guys to work with. Very friendly and helpful. Made it so easy!

Rating:

1.0

When I dropped the truck off, I was getting out of the truck I stated this truck isn't for fat boys and the UHAUL employee stated yes you are very fat, then stated I'm old but you're old and fat. I mean seriously

Rating:

4.0

When they know you are going to be doing highway driving, it would have been nice to know the vehicle would not go over a certain speed..

Rating:

4.0

Very good customer service.

Rating:

5.0

When we arrived to return our trailer, there was a small trailer blocking the entrance, so we had to pull around to where we originally picked ours up. A minor inconvenience though, which tells you how awesome this location is if we have to be that nit-picky.

Rating:

5.0

Very friendly and Al new what he was doing.

Rating:

5.0

Easy to work with

Rating:

5.0

Close to the Sioux Falls Regional Airport. Knowledgeable staff. I was assisted by Tom. He did his best to get my truck and supply quickly. The system of checking out is a bit slow, but it's fine when you have enough time, but it's not otherwise))

Rating:

3.0

terrible archaic computer system, service was great and equipment is well maintained

Rating:

4.0

Was okay in Oregon, but when it got to Sioux Falls, ran to a problem with picking up my items. Not the managers fault. He’s got a lot of new people.

Rating:

5.0

Alex was friendly and very accommodating. I was frantic and he assisted me efficiently and respectfully.

Rating:

2.0

I shouldn't have to pukl a truck in to be inspected after I'd already parked. Especially when there were people just sitting there who could've done it.

Rating:

3.0

A smooth experience, but when I went in to get keys the guy didn't say a word and just looked at me like I was ruining his day, or worse. Trust, I hate customers at my job too but dang, at least fake a smile or something.

Rating:

5.0

Excellent customer service with the young man working the counter, he went out of his way to help me understand the hook up of the trailer, and the safety of the trailer. Darn it, I can't remember his name, but we joked together about his CROCS shoes and my recommendation to wear boots when moving trailers around the lot.

Rating:

5.0

I rented the equipment but another person drove the truck. He did mention that the return went well.

Rating:

4.0

This was not the location that I chose when I booked the uhaul. we had gone to the one on East 10th street only to find out that our truck was not there but on the Uhaul location on west 11th street. Delayed us about 45 minutes in our plan.

Rating:

5.0

Super easy and smooth drop off

Rating:

4.0

This location was fine, but my experience with U-Haul was anything but fine. I was called and texted by U-Haul the night before my reservation and told to go to a different pickup location. When I arrived at the location it was a sketchy facility in the middle of nowhere with no markings. I tripled checked that I was at the correct address from the text and email and I received from U-Haul and tried the door. It was unlocked so I entered some kind of storage unit with no windows. As the door shut behind me I got scared that I might be locked in, but I proceeded across to the only other door in the place, which was also unlocked. I knocked and pushed it open to find a man sitting in an empty room on a folding chair and wondering what the hell I was doing there. He said he was not a U-Haul place but that someone had parked a U-Haul in front of his door an hour before and he'd chased them off. Luckily, I was able to get out of there and back to my car and call the phone number that was in the email from U-Haul. The person told me that I'd been sent to a wrong address (no shit), but that I shouldn't come to his place because he didn't actually have a truck for me, despite the fact that I'd reserved one a week ago and a U-Haul rep had called me the night before to confirm. Mind you, I have just driven 3.5 hours from home to pick up this U-Haul to drive a large piece of furniture home. Anyway he gave me a number to call to see if someone could find me a truck. I called the number he gave me and it was a senior living facility. Finally I called 1-800-GO-UHAUL and reported what was happening. I spoke with a Debra who was very nice and helpful. She said she would give me a discount for the inconvenience and transferred me to the number the first guy gave me (except one digit different). A third person answered the phone and put me on hold for a long time and then hung up on me. Now I am two hours late for my appointment to pick up the furniture and I'm still in the middle of nowhere and starting to panic. I called the number again and talked to a fourth person who gave me a third address to go to to get a truck. He promised me there would be a truck at this location, so I put the address in the GPS and started to drive. Five minutes later my phone rang and a 5th U-Haul person told me that there was no truck for me at the address I was headed for and gave me a fourth address to go to (923 W 11th St, Sioux Falls). At this point I was nearing nervous collapse, but I updated my GPS and headed for this fourth location. Much to my surprise when I arrived it actually was a U-Haul facility and there were actually trucks parked outside. The person there was very nice, but even though I had reserved a 15' truck all he had was a 26' truck, which was scary to drive and probably cost me a lot more in gas. I'm not sure what kind of discount I was given because I still paid over $400 which is what I had expected to pay for a 15' truck when I started this whole fiasco. Anyway, I did finally make it home three hours later than I had planned without further problems. This was a terrifying nightmare ordeal for a single woman to go through 200 miles from home and I'm very upset by the whole thing. I would really hope that U-Haul could compensate me for putting me through this ordeal by giving me at least a partial refund. It feels really terrible to be put through something like this and then have to pay the people who did this to me $430!

Rating:

2.0

At the counter on a Saturday morning at eight, when I went to pick up my truck, several other people were just mourning and growing about having to be there. There was a long line growing. The gentleman in front of me started to be help and the guy just walked away and didn’t say why Overall I feel the people working at this location are very unprofessional and should not be voicing comments out loud about being tired, not liking their jobs things of that nature.

Rating:

2.0

They seem to have no idea of what they are doing. We are disputing the charges.

Rating:

5.0

This was a great experience. Dealt with Mr Krier for reservations & return & Malachi @ pick-up. Both treated me like a king. Thanks.!

Rating:

5.0

First time renting a trailer & couldn't be more happy with how the experience went. Attendant at the facility was very good to work with, does a great job!!!

Rating:

4.0

Just keep up with the great customer service .For the last six years, I've been renting from this office two times each year to take things to different places for friends and neighbors. They have never yet let me down. thank you.

Rating:

3.0

U-haul clerk gave me the wrong 26ft truck, couldnt correct in their system... It only had 42k but several warning indicators on, cruise control and radio not working, making it not so much fun on a 1,500 mile trip.

Rating:

3.0

I was a first renter from uhaul. I would recommend to everyone to use the Uhaul APP as much as possible. this will speed the process up. I just so happen to be behind another customer who was in a hurry and very rude. He was talking over the customer that was in front of him. The location was short staffed as they had a couple of employees leave early. The person that helped me handled the situation very well. GOD BLESS HIM. I would recommend to everyone to use the Uhaul APP as much as possible. this will speed the process up.

Rating:

5.0

Everything was great. AJ was awesome

Rating:

5.0

T he staff was fantastic. Thank You 😊

Rating:

4.0

Please make sure returns are logged properly. Mine wasn't entered into the system as "returned" until one day after my actual return. And somehow my 2-day rental was charged as a 4-day rental.

Rating:

4.0

No Jack on the trailer? It’s too heavy to lift, so people have to have their own Jack?!?! Dumb

Rating:

1.0

This has been probably one of the worst customer service experiences I've had. The drop off in the 24th was over 3 hours late with no contact from scheduling. The pick up on the 30th was 4 hours late, again with no contact. The pick up of the containers on the 8th never showed up and I was lied to multiple times by the staff, including Gunner at my 5p call saying he could see they were just down the street on their 'tracking' system. I will make sure to let everyone i know that is moving anything to go with any company other than Uhaul

Rating:

5.0

Very helpful staff.

Rating:

4.0

Front desk needs one more person

Rating:

3.0

Good location, kind of I'm a bad part of town but it was a pleasant experience. Only thing I could say was I wish uhaul would upgrade to trailers with actual trailer brakes on them, would be alot nicer to haul the 6x12 if it had them.

Rating:

5.0

Asked one attended if we could get one of the trucks moved so we could pull into bay to get my stuff and he said very rudely ya when I get around to it. Other than that great experience

Rating:

5.0

No elevator so I received first floor accomodations. Was great. Used it to separate and store items from a pallet liquidatior until I had sold each item. Only needed it for 30 days. Check out was easy using the Uhual App.

Rating:

1.0

Ceiling was damaged and stairs were a pain. The doors were blocked by uhaul returns

Rating:

5.0

Was very cooperative and friendly with the trouble with the computer error and appreciate the help with the free month

Rating:

5.0

Easy process

Rating:

5.0

Very nice

Rating:

4.0

Very nice facility

Rating:

3.0

The customer service was awful but the facility was clean and safe. Thank you!

Rating:

1.0

The actual storage Unit I was assigned had stuff inside that I had to move out and part of it was a moldy cardboard box. The storage unit also had a wet floor and I suspect maybe ceiling was leaking because it rained on that day that I was moving in. I moved a bunch of clothes into that storage that I sell so hoping they don't get damaged by rain if the ceiling is truly leaking. Now the storage facility itself had a horrible bathroom smell because the bathroom door was just wide open and quite evidently unkept. It was hard to breath in there honestly. I hadn't already booked it I would've gone somewhere else just because of that smell.

Rating:

5.0

Dillon was very helpful and kind.

Rating:

5.0

Great working with them even when we had some problems and needed the truck for an extra long time. They work with you the best they can, that means a lot to me. Thanks guys

Rating:

3.0

Over priced, a maze to get to second floor units without any lifts. They do supply flat carts, not much use for second floor.

Rating:

4.0

None

Rating:

3.0

The employees were somewhat rude I've had to run in with them like three times and they were not so very nice all three times one time I tried to tell them that the garage door would not go down and yes the office was closed but there was four people in there and they all looked at me and ignored me I was there for over 15 minutes trying to tell them that I couldn't get the door down and nobody cared till I came knocking where I wasn't supposed to be I was trying to be helpful they obviously were not they ignored me quite a few times and then when I turned in my storage unit the other day which was early you guys don't prorate anyway the staff is rather unfriendly

Rating:

5.0

Quick and easy to rent a storage unit

Rating:

3.0

Although the security is remarkable it was perplexing to discover there was not any elevators to reach the second floor

Rating:

1.0

Im about to contact my attorney

Rating:

5.0

Eric the owner was very helpful and even told us about the promotion for one month free unit rental with trailer rental we already contracted in Huron. Our family e to move my sister and her closing was delayed by a week so we needed a quick solution to store a small pull behind trailer’s worth of stuff! Thanks uhaul and Eric!

Rating:

1.0

Im not happy with this location

Rating:

4.0

Great building

Rating:

4.0

Everything was point ON ..THX.m

Rating:

2.0

The storage unit was a perfect fit, if I brought a flashlight. Also the staff, horrible in my opinion. But in their defense maybe under staffed. I’ve also tried to contact people here for months on end and relieved, nothing in return. Glad to be out!

Rating:

1.0

A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is 201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel! I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.

Rating:

1.0

While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with

Rating:

5.0

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked 😳😳😱 ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 😩🥴 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Rating:

2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

Rating:

1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

Rating:

5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Rating:

4.0

Really nice manager Greg. Professional staff

Rating:

2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Rating:

5.0

very helpful with questions and service

Rating:

3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Rating:

1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Rating:

5.0

Thank you

Rating:

5.0

The staff was great and efficient.

Rating:

5.0

Helpful staff.

Rating:

5.0

Staff was amazing they were helpful & friendly

Rating:

4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.