Customer Reviews for U-Haul Moving & Storage of Snellville

Rating:

4.0

The customer service was great despite technical issues and the location is convenient. The enclosed trailer was not cleaned, but the rep offered to clean it. I completed the after hours check-in which was a great option, but it did not go as smooth as hoped, so I had to return to ensure the check-in was completed. I would rent from here again.

Rating:

2.0

Very difficult to contact via phone. Do not return calls requested by renter or corporate office.

Rating:

3.0

Truck was old with a bumpy ride but for short trips the price was right.

Rating:

5.0

Very clean and the personnel were helpful

Rating:

2.0

Trying to convert a local to a one way. Couldn’t get the manager Victoria to call me back despite multiple attempts and messages and even talking to National U-Haul that texted her. Extremely unprofessional.

Rating:

5.0

The location was great. However I did not receive the equipment that I ordered. [ very disappointed ]

Rating:

5.0

This is a great location. The staff is very friendly and always helpful. A benefit to the local community.

Rating:

1.0

Fix the trailers before renting them out,

Rating:

5.0

Put more gas into the rental truck

Rating:

5.0

Great trucks great team

Rating:

5.0

The roll up door would not stay open I had to get a stick and prop it open

Rating:

1.0

Don’t charge a cleaning fee when the equipment is completely clean and was cleaned before returning, at a car wash. Yall make up bs charges

Rating:

2.0

One of the guys, not the one who checked me out, was just rude to any customers, if he even acknowledged them. Ridiculously slow process. This was after my reservation the prior night wasn’t fulfilled as promised. Truck had low tire pressure and had to slam the door as hard as possible to actually get it to shut.

Rating:

1.0

I made my reservation on the phone, because the closest Uhaul location to myself did not have a van, so I had to go to one 3 miles further. When making my reservation, I was told that it would cost $22 plus tax. However, when I got to the location to pick up the van I was told the total was $46, because milage is $1.09/mile and I estimated it would be 20 miles. Furthermore, during the check out process I was told a link was sent to my phone and I had to take a photo of myself and the front and back of my drivers license; your location does not have good service so the link was not loading. Since this was the case I had to use one of your employees' personal phone to do this; now I feel uneasy, because I'm not sure if a picture of myself and DL live on his personal device. This is unacceptable! I ended up driving 14 miles with the van, close to half being just travel to and from the uhaul location. When I received the receipt for the rental it was more than what I was told, $48, which is crazy because I drove it 6 miles less than what I estimated. They said I used 2 gallons of gas, which is amazing they would be able to gauge that in a 25gallon tank and that I would have used that much driving 14 miles. I have used Uhaul many times in a 20 year period, but I think this will be my last time as a customer. Terrible experience and terrible service by the company. Your employees were very polite and I could hear it in their voice and faces my complaints are a daily occurrence. You should do better for your customers and employees.

Rating:

4.0

Something was wrong with the truck. The engine sounded funny. The lights won't shut off in the truck and there was a lot of wind from outside going thru the driving area.

Rating:

5.0

I have rented the truck from you several times in the past few months I have been moving it has been in good condition the last couple of times I feel like it has not been well maintained the gas gauge has been inaccurate..but the service has been very good…

Rating:

1.0

I wanted to reserve a trailer @ Hwy 124 Snellville, Ga. This is the location I thought I had. Didn't look at the confirmation== my fault. When I went to return the trailer a told me to unhitch the trailer and drop it and rode away on his scooter. I am going to be 78 years old!!! I then went in to check out. I knew this was NOT going to go well as the person at the counter was NOT happy with the lady trying to rent a unit telling it was 4:45 and he got done at 5. He then told me to go to self-checkout. I told him it was no way to treat us. He walked past us out the door. I went outside and the person said he would handle everything. I told him thank you. I will NEVER go anywhere but Hwy 124 where they are courteous . BIG MISTAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating:

5.0

No improvement needed

Rating:

4.0

Driver seat was bent/broken; dash board was cracked and broken; last truck I rented in this size had a back up camera; this one did not and did not have usb connection for phone

Rating:

4.0

Customer service was great. Very helpful and got me into a truck with no issues.

Rating:

5.0

They gave me all options so that I could make the best decision on what I needed.

Rating:

5.0

Nothing

Rating:

4.0

Stop holding money on a card when it has already been paid for.

Rating:

4.0

Open on time 7am

Rating:

5.0

The staff was very helpful with my move needs.

Rating:

5.0

Let customers know they are receiving a truck without a ramp. It was difficult for me as I have a bad back

Rating:

3.0

Employee attitude could improve.

Rating:

4.0

I had to wait a significant time for help checking in. I would have been fine if the clerk? had given me any attention to say "it will be a few minutes", or if he would have called someone else to help me. But he made me wait without a word. Also, T the truck I got had a check engine light the entire time I had the truck. That should have been taken care of before renting the truck out.

Rating:

3.0

The vehicle was cleaned; however had problems with driver door lock. I didn't realize I had to lock each door separately. I had rented a van two weeks ago, I guess I was spoiled by the newer technology.

Rating:

1.0

Should be able to refunded if truck is returned earlier than hours requested

Rating:

4.0

I have rented the truck several times and it has been very nice…

Rating:

5.0

The service was awesome 👌 👏 👍

Rating:

5.0

Awesome service!

Rating:

5.0

My experience was good today at Uhaul.

Rating:

5.0

Quick and Easy/ Pick- Up and Return

Rating:

4.0

don't park the van in a spot I can't back it out of; I had to ask the clerk to pull the van out for me.

Rating:

5.0

Great customer service.

Rating:

3.0

Customer service

Rating:

2.0

They are not welcoming very slow and rude

Rating:

5.0

Have the employee bring the cargo van out from the parking space it is in.

Rating:

2.0

Wrongfully charged me!!!

Rating:

1.0

We were charged for an extra day bc the truck was broken down in our driveway and had to be towed. This was not our fault. I have requested a refund but have not heard back from anyone

Rating:

3.0

Don't think you want me to review as I suspect internal theft of gasoline. Have time stamped receipts, time stamped pics of odometer, fuel gauge, and truck number on face of instrument nacelle. Put 5 gallons in truck 20 minutes after leaving facility with more time and date stamped pics of instrument panel after filling. On returning truck explained to U-haul employee there was no way to burn out 5 gallons from full in that amount of time. Because my wife asked the person checking us out if the tank was full and he replied with "yes" there was no question about fuel. Was running late to destination so filled the truck myself just to see how low it was from full. Returned next day and was forced to top tank with 3 gallons we used on a 88 mile round trip because of contractual obligations. Why argue-I signed it based on the gentleman telling us the tank was full. Reasonably confident that you don't want me to go public with this, but you might want to police your own company.

Rating:

5.0

A bit expensive, but the overall experience was good. The employees were great, they deserve a raise for how easy they made getting and returning the truck.

Rating:

5.0

?

Rating:

5.0

I had a wonderful experience U-Haul Center, including each employee, they made me feel good. However, my landlord didn’t give me my access until after 5: 00 pm. However, my access was for 10: 00 pm. Being I’m on a fix income that situation made me penniless as I had to extend my contract. I know U-Haul has to make their money, but I was hoping that each day extended my charges I was hoping that my charges would have been cut in half, but I also know that it’s a business.

Rating:

4.0

Provide better instructions for locating the key Dropbox for returns. It’s not at all as it appears in the return picture and instructions.

Rating:

5.0

Alls good!

Rating:

5.0

Easy process to rent, I think doing it online is a bit of a waste though because you still need to go inside and they do the process again.

Rating:

5.0

Point out the damages already known

Rating:

1.0

This particular facility keeps turning my auto-pay on. I've sent emails and called requesting them to remove my credit cards. They cause my checking account to overdraw and even with threats of legal actions they still steal money from my account without my consent.

Rating:

1.0

The service was very poor the manager had very poor communication skills as well as the men who work in her store. Your customers shouldn't have to suffer because of someone else's mistake. I am BIG on customer service because own a call center. This by far has to be the worst uhaul I have ever been in . Victoria Vargas shouldn't be in management. She refused to call or communicate with me and left me standing in her store waiting for a response for over an hour on 01/28/25

Rating:

5.0

Keep up the good work Thank you

Rating:

4.0

The temperature was on 58 degrees in the winter time . It was cold on the inside.

Rating:

5.0

Please do not place customers driving extensive mileage in older vehicles. The crankshaft, side mirrors, etc are not electrical and cause too many issues for long distance trips.

Rating:

5.0

Make the turn-in process easier, bye marking the drop box area.

Rating:

5.0

Guys were professional and respectful

Rating:

5.0

Young man explained everything well - great spot to rent trucks - helped me when I returned also!!

Rating:

1.0

You guys have contractors blindly feeding your system and customers rely on the authenticate of the information on your website. I booked a contractors from moving help and my credit card had a hold of 1300 which U-haul processed for an invalid contractors. This delay my vacate date and I was fined by my property manager You guys have no idea the impact your inaction affects the normal person. I have 2 units with you and I've rented your trucks for ever event I've had. But if this is your standard of care for your customers.....

Rating:

5.0

Thank you for great service and convenience!

Rating:

3.0

We had 2 separate identically-sized units (4x16 ft.? each) that were adjacent to each other, and cleared one out on December 30, 2024. We were 1st in line and it took 55 minutes for the U-Haul staff to check us out of the unit and provide paperwork. Problems included 1) we were checked out of the wrong unit, 2) U-Haul wrote up a new contract instead of dropping 1 of our 2 units from the current contract, 3) we are now being charged $123.90/month for the 1 unit (vs. the $163.90 we were previously charged for the 2 units) when it seems we should be charged approximately 1/2 the price of the 2 units since we are only renting 1 unit, and 4) the paperwork we were provided on site indicated we were renting the unit we cleared out (though U-Haul corrected the billing and sent the correct paperwork electronically later the same day).

Rating:

5.0

Everything was excellent. The facility was clean well lit and easy to access. Thank you

Rating:

5.0

Easy access. I love the key entry

Rating:

2.0

The charges are ridiculous. Fees should be prorated I paid full month for 4 days of storage

Rating:

3.0

The access to to he storage unit could be improved. Most of the loading/unloading docks were blocked by the hitch trailers and a truck. I wasn't able to use the one available dock's roll-up door were we had to park to unload the truck. The sidewalk we had to use to get to the the storage unit was narrow and had an AC unit blocking part of it. We had to carefully maneuver by it as to not let the dolly slip off the sidewalk's edge or bump into to the AC unit. The unit I was given had a water drip from the ceiling and smelled a bit like mildew. The agent quickly resolved that and issued my another acceptable unit. He also made note of water drip and made a repair ticket. Much thanks.

Rating:

1.0

Some employees are not friendly, some are just to laid back for work. There's never any parking anywhere to load your uhaul. The upstairs area NEEDS better temperature control. The facility is old and needs to be updated. These are the reason I transfer my storage. I found one much nicer as well as cheaper.

Rating:

5.0

Awesome experience

Rating:

3.0

Sara from the call center in Arizona was the one that waived my late fees and she is an EXCELLENT customer service representative.

Rating:

3.0

In person @ location - nothing available On phone w/ uhaul - unit available Disinterested attendant = poor service!

Rating:

2.0

What I ordered and reserved. I don't not receive. The lady act like so do you want it or not. What you think. I have a truck full of things. I'm handicap and how am I to get up stairs to get to the room. They told me when I reserved it that it was on the first floor. I won't be staying here long. Have to save to get another moving company and storage loc.

Rating:

3.0

I received a call from someone that works there telling me I have a wrong lock I explained to her that I wasn’t told that when I bought the unit I stated that I’m out of town and will be back in thurs she states she is cutting the lock I told her she does not have permission she said she don’t need my permission and I stated again you don’t have my permission I will be there Thursday to switch it and she said no I’m cutting it. So unprofessional I can be reached at 6789640854

Rating:

5.0

None

Rating:

2.0

When people are moving they need an elevator to place furniture on the second floor, my only disapproval is that there is no elevator to the second floor.

Rating:

5.0

Very friendly & accommodating staff.

Rating:

5.0

Nice 👍

Rating:

5.0

I was very satisfied with the process and the product.

Rating:

5.0

They were all very nice and helpful

Rating:

1.0

I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.

Rating:

1.0

The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.

Rating:

2.0

I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.

Rating:

5.0

Christine was great to work with. She made our rental experience easy and friendly.

Rating:

5.0

Great customer service

Rating:

1.0

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Rating:

5.0

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Rating:

5.0

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Rating:

5.0

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Rating:

4.0

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Rating:

1.0

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn’t fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn’t even get them on the phone to cancel the units. We had to cancel them through online service.

Rating:

5.0

I’m a satisfied customer for over 12 years.

Rating:

1.0

We were given two 5X5 spaces as there were no 10x10’s available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

Rating:

3.0

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Rating:

3.0

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

Rating:

5.0

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

Rating:

2.0

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

Rating:

5.0

Victoria is awesome. Great service!

Rating:

1.0

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Rating:

5.0

Fred was excellent in assisting me during my move in.

Rating:

2.0

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Rating:

5.0

Excellent service!!

Rating:

5.0

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

Rating:

5.0

The lady so Awesome

Rating:

5.0

Excellent service :)

Rating:

5.0

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Rating:

3.0

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

Rating:

5.0

Great storage facility

Rating:

1.0

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Rating:

5.0

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Rating:

5.0

Great people

Rating:

3.0

There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

Rating:

4.0

Overall the service was good.

Rating:

3.0

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Rating:

1.0

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Rating:

1.0

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Rating:

5.0

Great location

Rating:

2.0

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Rating:

5.0

Awesome

Rating:

5.0

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

Rating:

5.0

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Rating:

1.0

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Rating:

2.0

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

Rating:

4.0

Very helpful and kind!

Rating:

4.0

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

Rating:

1.0

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

Rating:

4.0

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Rating:

3.0

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Rating:

4.0

The staff went above and beyond their job duties.

Rating:

5.0

Good folks to work with, always helpful.