We had 2 separate identically-sized units (4x16 ft.? each) that were adjacent to each other, and cleared one out on December 30, 2024. We were 1st in line and it took 55 minutes for the U-Haul staff to check us out of the unit and provide paperwork. Problems included 1) we were checked out of the wrong unit, 2) U-Haul wrote up a new contract instead of dropping 1 of our 2 units from the current contract, 3) we are now being charged $123.90/month for the 1 unit (vs. the $163.90 we were previously charged for the 2 units) when it seems we should be charged approximately 1/2 the price of the 2 units since we are only renting 1 unit, and 4) the paperwork we were provided on site indicated we were renting the unit we cleared out (though U-Haul corrected the billing and sent the correct paperwork electronically later the same day).
GLEN D | Overall ExperienceSelf Storage Units in Snellville, GA, 30048
U-Haul Moving & Storage of Snellville
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- 4.5 Average Customer Rating
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Everything was excellent. The facility was clean well lit and easy to access. Thank you
Harold M | Overall ExperienceEasy access. I love the key entry
Harold M | First ImpressionsThe charges are ridiculous. Fees should be prorated I paid full month for 4 days of storage
TAHJMA S | Overall ExperienceThe access to to he storage unit could be improved. Most of the loading/unloading docks were blocked by the hitch trailers and a truck. I wasn't able to use the one available dock's roll-up door were we had to park to unload the truck. The sidewalk we had to use to get to the the storage unit was narrow and had an AC unit blocking part of it. We had to carefully maneuver by it as to not let the dolly slip off the sidewalk's edge or bump into to the AC unit. The unit I was given had a water drip from the ceiling and smelled a bit like mildew. The agent quickly resolved that and issued my another acceptable unit. He also made note of water drip and made a repair ticket. Much thanks.
Zakirah J | First ImpressionsSome employees are not friendly, some are just to laid back for work. There's never any parking anywhere to load your uhaul. The upstairs area NEEDS better temperature control. The facility is old and needs to be updated. These are the reason I transfer my storage. I found one much nicer as well as cheaper.
Jamar B | Overall Experience