Customer Reviews for U-Haul Moving & Storage of South Keene

Rating:

5.0

The manager of this facility is absolutely amazing! She is so helpful and understanding. She showed more compassion for my situation than anyone in NH. She is a blessing and the largest asset to UHaul & this facility. I deal with 4 or 5 UHauls here in NY and they are all disgusting and the employees are just as bad and allow homeless people to live in these units in NY and nothing is secure down here in broome county. Uhaul need someone like her to clean up New Yorks Uhauls.

Rating:

3.0

Have deals for multiple days … maybe come with more miles for hot a lot more

Rating:

5.0

I have rented 2 times from here in the last 2 weeks. Very, very clean. Well run and very friendly staff.

Rating:

5.0

Amanda & her team are amazingly courteous, efficient & accommodating to every need I’ve presented to them over the last seven (7) months of multiple storage areas & over a dozen rentals of trucks & trailers. Fabulous location & incredible people.

Rating:

4.0

easy in and out location, staff was friendly and thorough... good experience.

Rating:

1.0

No one asked me or discussed dropoff location with me. I was booking one way, they were expecting an in town. I dropped off at a different location and got charged a $74 fee I wasn't expecting.

Rating:

5.0

I don’t know how you could improve. We were in and out in maybe 10 minutes. When we returned the vehicle, we were immediately met and finished up the paperwork and was out of there within five minutes. They seemed to understand that we were very busy and provided quick, excellent service so we could get on with our busy schedule. Just keep up the good work and friendly servicd

Rating:

1.0

I was switched to this location from Marlborough St in Keene NH. I was switched because the engine of a brand new Ford Cargo Van rented to me on Friday July 24 seized not 4 miles into my move with the van loaded. I tried calling uhaul but of course they don’t answer the phone. My phone battery was very low so going into the app was impossible. I ended up calling the police who patched me over to uhaul. The question asked by uhaul when I explained that the engine died and wouldn’t restart was “ Do you have the fob” ? Of course I had the stupid fob! I didn’t push the can 4 miles! Give me a break!! I spent the entire day waiting for the road service person , who was extremely helpful and kind. Then for the tow truck. The driver also extremely kind and helpful. My phone battery was nearly dead. They each let me charge in their vehicles since charging port in the van did not work. In the course of this I was handed over to someone in a management office who seemed helpful. He told me that the van would be towed back to Marlborough St where I would be provided with a replacement and that this replacement would be brought over from Winchester St bc Marlborough did not have one available. So three to four hours into this disaster, I’m delivered with the van AND the fob to M street. Problem was that they were closed. It was not yet 5 pm. I get on the phone and jump through all the menu hoops no one was able to give me an answer. The tow driver was finally able to get someone who said. Oh you’re supposed to go to Winchester St. BTW he had the same information that I had been given about going to Marlborough Street. So now off to Winchester St I was chatted up and actually told that Uhaul is trying to get Ford to do something about these new vans that have bad engines, This tells me Uhaul is aware of the problem yetvcontinues to rent them out!!! Not only did I waste an entire day with other people depending on me but Inthen had the privelege of unloading and reloading at Uhaul. As an aside, when the dead van was being loaded onto the tow truck someone driving by shouted Uhaul Sucks! I agree!! NEVER AGAIN

Rating:

5.0

Everything is genuinely excellent; from the ease of using the online app to the customer service at pickup and return, just the best. Even a slightly-panicked call to extend the rental of the van was handled by the central call center by à knowledgeable and empathic Laurie! Don’t improve anything - you guys are the best.

Rating:

5.0

Nothing

Rating:

5.0

Service was excellent. Very polite. Hooked the trailer to my truck, went over everything. When I checked all the connections when they were finished it was perfect.

Rating:

5.0

Nothing. Both pick-up and drop off went smoothly. Extremely courteous staff. This was an excellent experience.

Rating:

1.0

Charged around $220 for a simple 10' truck. WAY overcharged. Will never use U-Haul again.

Rating:

5.0

I flew in from Indiana to help a friend move back home. I was a little nervous about the mountains but the truck was maintained well. Amanda was professional and very friendly.

Rating:

5.0

The staff was friendly, knowledgeable, professional.

Rating:

4.0

Very good service. Accommodating and pleasant. No problems whatsoever. Highly recommend.

Rating:

5.0

N/A

Rating:

5.0

Tech replaced taillight on trailer quickly when it failed initial test, quick work, did it in less than 10 minutes.

Rating:

5.0

Friendly and helpful staff

Rating:

2.0

When you reserve, one person says one thing. When you return another person say something different. = increase in cost.

Rating:

5.0

Amanda who helped me was great very helpful and informative.

Rating:

1.0

Amanda is by far the worst person to handle a situation the first U-Haul broke down, stalled twice and check engine light roadside got it. I went to the U-Haul and she was giving me for switching out a new one then I got the new one the belt squeaked, and it pulled to the right extremely and there was needles in the passenger seat floorboard Amanda needs to be ripped of her status and not Work there anymore

Rating:

5.0

excellent customer service was received. I would recommend this location to all my friends.

Rating:

5.0

The truck had a broken passenger side mirror...and as a "first time" U-haul driver, a bit concerning as I couldn't see. The gals inside the rental place were EXCELLENT, and they did a nice job "upselling me" but that is what I get for doing this for the first time. Lesson learned. The fellow out side when I returned the truck was very attentive and courteous so overall good experience.

Rating:

5.0

Excellent gas mileage

Rating:

3.0

Amanda and her crew have it together for a great and speedy rental. I have rented from Amanda from both stores and never had an issue. Very easy and pleasant experience , with a smile every time.

Rating:

4.0

When employee backs the U-Haul truck out of it's spot, make sure check engine light isn't on and that there is in fact a dolly and pads inside if they had been ordered.

Rating:

5.0

Nice lady at drop off, very friendly and no add-on fees which is important to me because now I trust U-Haul to use again.

Rating:

3.0

Poor customer service. Would not let me know of my order was set up over the phone when I called told me to wait for a text.

Rating:

3.0

Paperwork is horrendous. Long wait times for everyone. Then in the morning. I wondered around the several building trying to find someone I could return my hand truck to. You should put up a sign to say when you’re coming back! I waited around for 10 minutes, just to be told “you’re all set.” C’mon guys.

Rating:

5.0

Both employees I dealt with were friendly, competent, and helpful. Easy out and easy in. Overall, a good experience.

Rating:

5.0

Excellent service

Rating:

5.0

Key box was hard to find not in drop off area

Rating:

5.0

I wish you would have told me when I reserved the trailer, there was a $70 insurance fee.

Rating:

5.0

The personnel were very helpful, particularly since I had to upgrade to the next size truck. No problem at all!!

Rating:

5.0

UHaul is quick, easy, efficient and friendly for all moving and storage needs.

Rating:

4.0

Very nice people to work with

Rating:

5.0

Very smooth transaction from start to finish!

Rating:

5.0

Check in and pick up was a seamless process. The attendants were helpful with proper connection of the trailer to the vehicle. Top notch!

Rating:

5.0

Nothing

Rating:

4.0

I use the app to complete all of my sign in, but then I did spend a long time signing in in person. When I picked up the truck. It seemed like a repeat task.

Rating:

5.0

We had no problems with our trailer. Mike was excellent at taking care of our needs

Rating:

5.0

The young woman that helped us was very professional, courteous and knowledgeable. She made this easy and we will use this location again.

Rating:

5.0

The clerk who helped do this transaction was very helpful polite friendly and nice.

Rating:

5.0

Thank You!!

Rating:

5.0

very friendly service

Rating:

5.0

Outstanding customer service.

Rating:

4.0

I don’t agree with the extra charges. But the facility is nice and they are more helpful. But again, probably will not use U-Haul going forward.

Rating:

5.0

For a mobile pickup, request the license and contact information needed ahead of time. More than likely somebody will be given a ride to Uhaul. And then the other person has to sit there and wait while the license if verified. Not an efficient mobile pickup this way.

Rating:

3.0

When I went to do forms and add credit card. When I went to sit the chair on wheels moved away from me , I fell it hurt but not too bad but 3 days later a different sceen. When to urgent had X-rays have a dislocated disc and am in pain going to another doctor to see what can be done.

Rating:

5.0

No issues. The checkout and return staff members were both splendid; courteous, knowledgeable and professional. A joy to have them assist me with my rental. Thank you.

Rating:

3.0

Mike at U-Haul on Winchester Street in Keene, NH was great. He was courteous and helpful. The equipment ran well and everything went well. From that perspective, my experience was excellent. The two issues that I had at pick up were: 1) The parking lot was so tight that I could not adequately take pictures of the truck without having to move it around several times. (Also, why couldn't this be done by U-Haul?) 2) The inside (cargo area) of the truck had not been swept out and the ramp had a lot of dried mud caked on it which required significant cleaning before I could load my furniture.

Rating:

5.0

The staff was VERY friendly and helpful every time that I had gone in there. I love that it was climate controlled. Very clean and they had carts there for you to use which made it so helpful and easy. I believe his name was Mike who helped me several times. What a great guy he deserves a raise.!!!

Rating:

5.0

Excellent experience. Staff were helpful, friendly and knowledgeable. Facility was spotless and well-lit. Price was better than what we had researched. Will be going here next time we need storage.

Rating:

5.0

I had a very positive experience with U-Haul Storage and would use them again for future storage needs. It was easy to access and clean.

Rating:

5.0

The staff was very helpful and very nice they worked very hard to make sure that everything was as easy as possible

Rating:

5.0

I really appreciated that I could sign up for everything online and all I needed to do was show up!

Rating:

5.0

The GM was great at showing me around and how to use the doors and helping me find the perfect units for us. Little pricey but it comes with a lot more features than the rest of the local places do, plus they have a ton of good deals!

Rating:

5.0

Matt, who was working there when we first arrived, was so nice and helpful.

Rating:

5.0

The app to find the number to get in should be a lot easier. It very hard to find on the app

Rating:

5.0

Amanda is awesome!

Rating:

4.0

Both locker locations were helpful with our move.

Rating:

5.0

The manager was so helpful and friendly. She’s great !!!