Customer Reviews for U-Haul Moving & Storage of South Meridian

Rating:

5.0

Very Quick and efficient.

Rating:

5.0

The drop off place in Meridian, Idaho is brand new. Lots of help I like it.

Rating:

5.0

Nothing, service was perfect!

Rating:

1.0

My pickup location was changed and The truck I reserved was given to another customer and the only thing available was half the size of what I needed. There was also no Dollies available and had to go to a different store to get those. Then when I went to drop off the truck I was charged extra for the miles I drove when the difference was the miles added by the location changes and the extra trips I had to take due to my truck being half the size I wanted. Really crappy experience.

Rating:

5.0

No improvements necessary.

Rating:

5.0

Daniel who helped us out was amazing. He was handling two customers like a pro and very nice

Rating:

4.0

They were understaffed. Your staff was handling multiple customers at once, trying to keep things moving. They really needed 2 more people in my humble opinion as there were multiple return vehicles in the return lanes that needed to be parked as well as 6 customers inside trying to rent.

Rating:

5.0

Everyone was very professional.

Rating:

3.0

First of all there is no military discount. Seriously?!? That’s why U-Haul was created, to help military PCS to new locations. I’ll be using the dealers instead as much as possible. Also we explained numerous times that we need something big enough for our truck. We went with what they determined would fit. The trailer did not fit and we had to go straight back to return it, mind you with a fully loaded 26ft truck. When we returned, the little girl didn’t say hey did you know we have a toy hauler. Nope. And when my husband asked she said no U-Haul location carries those… there were two in your parking lot. She didn’t know how to do her job. She was trying to have the guys that clean and fix the property hook up and unhook the trailer. When we went over the fact that the trailer sucked immediately returned they said they dropped the charge, I let them know we had no dolley in the truck and the guy said he took it off the reservation. Then we drop off at one of your dealers NOT a U-Haul and they let us know that your location never fixed their mistakes! Thank goodness this lady knew her job and fixed all of the mistakes and gave us the military discount (the trailer was over 500$ WTF?) . We are moving 5.5 hours away due to military PCS! I’ll never go to a U-Haul again. I’ll always find a dealer, or go through any one else. Horrible experience. Oh and they didn’t give us extra miles that are supposed to be given under the terms of aPCS. P.S. The two young guys that work at this location were great, the former military gal was great. The little girl that maybe just hit 20 needs some brain cells or maybe better training or maybe a different job. She almost cost us over 500$ and because of her lack of intelligence or experience which ever one we also waisted 2-3 hours while driving around a fully loaded 26ft U-Haul She didn’t comp us for the miles that were waisted because she lacks intelligence or experience or both. Maybe hire people who have had to use U-Haul for long major moves and bring back the active duty military discount for PCS.

Rating:

1.0

The Uhaul person that checked me in was not very friendly, very demanding and abrupt.

Rating:

3.0

Be better organized.

Rating:

4.0

Thanks for helping. Disappointed in Rocky Mountain storage they were unavailable at my pick up time

Rating:

2.0

There should be better attention paid to your trailers. I was issued a car dolly told everything was okay and when I arrived at the location to pick up the car the driver side tail light was hanging out because there was no screws in it. When I returned I informed them that I had put a couple screws in to hold it in place and the only question I was asked was did I call roadside assistance. Why was it allowed to ever leave the lot without being inspected properly? Plus when I returned it the counter person was very long commutative had an earbud in and acted like she was paying more attention to whatever she was listening to then what the customers were saying. On multiple occasions I told her I didn't hook the trailer back where I picked it up from and she kept repeating pull it under the awning and we will check it out after I had informed her that it was unhooked and back where it was supposed to be.

Rating:

3.0

I arrived before opening and had to wait, door opened at 7:00 am than was told I had to wait and meet someone on the drop location. He checked the trailer in I was a day early returning the trailer he gave me a receipt but no credit for early return. No explanation or thank you.

Rating:

5.0

DJ greeted me promptly when I walked in the office, and he made quick work of the process to rent the van I had reserved. The van was clean and it operated well. DJ made quick and easy work of returning the van as well. I'll use this U-Haul location for all of my future van or truck rental needs. DJ deserves five stars!

Rating:

5.0

I was a pleasant experience on check out and on checkin. They have a good staff! Note: I have rented there twice. Each time I had to back the truck out from the spaces on the side of the building. It is really difficult if it is a longer truck parked near the end of the parking area. That is kind of tricky for someone who is not used to driving a big truck, le alone backing one up. Seems to me the staff could drive the trucks out OR, staff could back them in when they park them. That way, renters would be safer just driving out forward.

Rating:

1.0

Training the employees to actually know what to do and how to do it. Equipment that I paid for was not available and when asked I was told they were so busy the didn’t have any. But I could greatly see the same equipment in other trucks. I asked for a refund for those pieces if equipment and they said they could not change anything on their end. Two employees said I would have to get the refund when I dropped the truck off in the state I was traveling to. The customer service was poor in Meridian, Idaho.

Rating:

5.0

Staff friendly and helpful

Rating:

5.0

Everyone was so helpful. Some instruction came after the truck was taken off the lot that should have been done before it was taken off the lot. Good chance we may have misunderstood the instructions; but everything turned out fine. thank you to everyone here and at the destination.

Rating:

1.0

I reserved a trailer to use moving personal items to California. The pick-up was scheduled for today, Monday June 15th. U-Haul Idaho called me yesterday, Sunday June 14th, and asked me if I wanted to pick up the trailer on Sunday at no extra charge and would give me an extra day to return to U-Haul at the completion of my trip to California. The agent told me there were an abundance of trailers available and they wanted to get them off their lot. That seemed to be helpful and I appreciated the offer. I picked the trailer up Sunday and parked the trailer in front of my house that is less than 5 miles from the U-Haul dealership where picked up. After returning home with the trailer yesterday, I decided I would not need the trailer. When I returned the trailer this morning, Monday June 15th to the same location where I picked it up, I was informed that I would be charged the local daily rate for taking the trailer on Sunday. I totally disagree with being charged a daily rate just because I took the trailer one day earlier than reserved. I did not use the trailer to move anything, it sat in front of my house overnight. I only picked it up early because of the call from U-Haul Idaho. I am requesting a full refund for the daily rate charge.

Rating:

5.0

Well equipped, thanks for your services

Rating:

5.0

The customer service was great!

Rating:

2.0

I'm disabled and needed assistance unhooking the trailer. There was only one person and she was busy with a long line of customers. Multitasking is not a thing in the store. Uhg!

Rating:

5.0

Super friendly and efficient and professional

Rating:

5.0

Great customer service.

Rating:

1.0

My pickup location was changed last minute, and my equipment wasn’t prepared and ready when I got there.

Rating:

1.0

We mistakenly returned the Uhaul a few hours after picking it up. We were told we should not need it. Then of course, the movers told me we DO need it. I called U-Haul and they would not let me restart the order. Twas a mistake on the mover's part and I had to lose a $600 U-Haul trailer because of it and the store was not helpful.

Rating:

3.0

A video showing how to do the pick up using the app. The app did not work well at all. I could not adjust the seat and had to get help. The truck did not have a full tank of gas for a long one way trip - inconvenient.

Rating:

5.0

good experience; no suggestions

Rating:

1.0

Your corporate one 800 number quotes, a certain price and then the local U-Haul dealer completely screwed us. We thought we were gonna be paying $350 for a truck rental but paid over 700. My wife signed a contract she shouldn’t have, but they held her to it even though corporate quoted her completely different price. Buyer beware. Never use you all again.

Rating:

5.0

If you need to rent a truck do it with Uhaul. They are very good!!!

Rating:

5.0

Everyone is always helpful and friendly

Rating:

5.0

Great experience. Quick check out and drop off. Saved me time. Reallly appreciate this location and the options it offers

Rating:

5.0

not sure

Rating:

4.0

The vehicle was clean but has several problems. 1. Loud exhaust leak, 2. Transmission shifting issues. 3 brakes squeak at every stop

Rating:

5.0

Brittany and Damion gave me the hook, Thanks guys, I couldn't have done it without you! Blessings

Rating:

1.0

The lady that was at the check out when I picked up was not someone I would want representing my company. I had parked in a spot along the street side of the complex, which was not marked other than parking lines, she told me I needed to move my vehicle and I said sure but can we process the rental first she said once you love your vehicle. Fine. I move my vehicle and sure enough now there are 3 people in line in front of me 2 of which parked in the same spot I was told I needed to move from. Normally this wouldn’t be a big deal, however I was on a tight time line getting to a donation where our non profit chatter school had 1 hour to collect the donations. This whole show of power from a woman who chooses to enforce the “rules” only when she wants, cost me 20 minutes of that hour drastically reducing the amount of donations we were able to get. I am pretty pissed about this actually and 100% will not be going back to that location and will definitely think twice about using Uhual in the future which is unfortunate as I have done $1000s of dollars of business with Uhual.

Rating:

4.0

The prices and pricing structure is kind of out of hand. You see an advertised $35 and then you end up paying close to $100 after all the fees, not including the mileage fees.

Rating:

3.0

You guys called me the night before my move, when I was gathered with friends to say my goodbyes. I missed the call, but received both a voicemail and a text urging me to call back because you all needed to speak with me. I stepped away and called back, just to wait on hold for 10 minutes and be transferred two or three times just for the call to end. I called back in an hour and the call was picked up and all that was needed was to confirm my reservation. That could have been a text. If that wasn’t annoying enough, when I did show up for my reservation, the location did not have any of the dolly that I have reserved. You spent all that time wasting mine to confirm my reservation, when you didn’t have my reservation ready.

Rating:

5.0

The only thing that could maybe use some improvement would be maybe be a little more flexible. I didn't use the blankets I rented. I didn't even take the blankets out of the front seat. They were still in the bag sealed. I'm 70 years old recently divorced after 41 years. Moving by myself, let's of expenses and lots of things to remember. I had forgotten about the blankets being in the front seat I was so busy with moving. I think it should have been adjusted and not been charged, since I didn't use them. Daniel was great helping me get on my way when I picked up the truck.

Rating:

5.0

Excellent and friendly service...Modern equipment and convenient location in Boise Metro...Easy website self check-out and check-in process.

Rating:

5.0

Great customer service.

Rating:

4.0

You did well. Thank you!

Rating:

2.0

Customer service was poor

Rating:

5.0

Yes, helpful and friendly.

Rating:

5.0

Everything was great

Rating:

5.0

Dropped off here before. Always had a great experience. Easy to drop off no matter what size the equipment.

Rating:

5.0

The one curious thing in my rental experience this time was it a lady called me to reportedly book the connection for the next day at 5:30 6 o’clock she took all my information, including the credit card and everything. I assumed at that time that she was charging for the rental, but when I went to the store, I had to repeat all that information because it wasn’t stored in this computer I don’t know that app. I don’t know how that happens and evidently the information that she took down was lost somewhere. She did a good job. It’s just if the sales agent young man at the store didn’t have that information I was curious about that but all in all is a nice experience. I do it again.

Rating:

1.0

They overcharged me for gas. They said I used a half a tank which is false. I even took pictures of it in the app when I returned it. Be wary.

Rating:

5.0

Very quick and efficient.

Rating:

4.0

The return process after hours is not as easy as I was anticipating. The QR code should take you directly to return options. I disliked having to download an app. And once I was in to find the return was again not as easy as it should be.

Rating:

5.0

Thank you!

Rating:

5.0

The young man who helped with the rental of the hand truck was friendly and answered all of my questions. The young lady who I turned in the hand truck to was also friendly and also answered all of my questions. They both made this rental experience easy and enjoyable. Thank you!

Rating:

5.0

I felt very comfortable to store my stuff at this facility. Very clean and well maintained. Will recommend everyone to check this place out.

Rating:

1.0

The gentleman behind the counter struggled with the computer system and finding the keys He ended up Charging me twice One for 493.55$ The other charge was the correct fee of 413.65$ So now my account has a deficit of 493.55$

Rating:

5.0

Consider putting a bench near the entrance… I used an uber to drop me off and pick me up afterwards… it would be nice to have somewhere to sit while waiting to be picked up.

Rating:

5.0

U-Haul Moving and Storage of South Meridian Idaho treated me well. No problem with the drop off.

Rating:

5.0

Staff was very helpful 👍🏻👍🏻

Rating:

5.0

Very easy to move in but the customer service for the rental truck was terrible

Rating:

1.0

Our move-in was a disastrous fiasco. We purchased a 7x10 unit for $129/month. Upon arriving, I noticed that the unit didn't seem to match the schematics accurately. I measured it, and it was actually a 5x8. I let staff know, and this process was extremely slow. But I want to let it be known that none of this was the fault of Gabriel, who assisted us. He went above and beyond to make things right and he deserves more pay for what he did. We were forced to downgrade to a 5x10 because no 7x10 units were available. In fact, they weren't anywhere on the map of the facility, so I believe this specific size of unit did not exist and was some computer error. The fact that you can pay such a price for a unit much smaller than advertised is ridiculous. If I hadn't known better or thought to measure it myself, I'd be paying an extra 30 dollars a month! Additionally, once Gabriel gave us our new 5x10 unit, it already had a lock on it for some reason. So we had to wait even longer. But Gabriel came through again, and gave us a proper 5x10 that we could use. And use it we did. Overall the experience was very confusing and poor.

Rating:

5.0

Very friendly and very helpful. Very nice facility.

Rating:

5.0

Great service

Rating:

5.0

Good location, well maintained and lighted facility, and helpful staff.

Rating:

5.0

Move in was flawless.

Rating:

1.0

The staff doesn’t know how to input a code or something on the so called security system. When we first arrived, we realized we had the wrong size storage unit. So we asked them to upsize us. They had us put in our code. It didn’t work. We came back weeks later put in our code at the door still didn’t work, we updated it again. Still didn’t work. They were nice enough to give us a month free but still had issues with our new code. I’m not sure how that’s simple of a system has that big of an issue . If this continues I’m going to report them to the Better Business Bureau. It’s supposed to be a secure facility. I need a secure place for a reason and I feel uncomfortable at this point.

Rating:

5.0

Awesome experience w/staff and product.

Rating:

5.0

Great people!

Rating:

1.0

I moved out of my unit and left the door up and told the guy that I was moving out and I was still sent a notice of Leon enforcement email the guy has his airpods in and clearly doesn't pay very much attention to his customers and it's like this everytime I go in there he focuses on his music more than the customers.

Rating:

5.0

This rental changed my life.

Rating:

1.0

Worst prices in the treasure valley. Manager is rude and employees arent trained well or actually care to do their job.

Rating:

5.0

Top class facility! thanks

Rating:

1.0

Damien seemed to think he was better than everyone, work his comments and things he was saying, it was super rude.

Rating:

5.0

Damien was very helpful,! He personally showed me the location of my storage unit in the facility and how to log in & out which I appreciate!

Rating:

5.0

Brittany is amazing 1 in a million

Rating:

5.0

The alarm system has been sporadic on the indoor storage units, but the outdoor unit was generally unaffected. It is a nice clean new facility at a competitive price.

Rating:

5.0

Staff here is amazing! I couldn't have asked for a better experience! I've been at a lot of different storage facilities and this one is by far the best! Recommend all of your friends and family to come here for all of their storage needs! You have a lifelong customer with me as long as I'm in need of storage! Thank you again for the amazing experience all of the help! God Bless!

Rating:

5.0

Great staff.

Rating:

2.0

I submitted an online move-out request, emptied my storage and then 6 weeks later, I received an email for a pre-lien for non payment.

Rating:

5.0

Great storage Brittany was incredible highly recommend

Rating:

5.0

Staff is friendly and very helpful.

Rating:

3.0

The gal checking us in for a unit was incompetent and very unfriendly unlike the gal on the phone I originally spoke to.

Rating:

5.0

Brittany Williams was amazing! She made the movement of our household items from a shipping container on a flatbed trailer to the U-Haul storage units easy and convenient. She was extremely helpful and customer oriented.

Rating:

5.0

The staff was friendly and very helpful. Great place for storage needs!

Rating:

5.0

Very impressed with the friendliness and helpfulness of the staff and the layout and cleanliness of the overall facility

Rating:

5.0

Great place I recommend it had many storage units this is the best run unit I have ever seen

Rating:

5.0

Move in was very easy. The carts and elevators were very convenient. The only thing that was a little confusing was that not all of the security keypads would check-out to rearm the alarm

Rating:

4.0

Thank u

Rating:

5.0

the young man in the office was very helpful, i believe his name was Dj ;)

Rating:

2.0

The access panel can be better at check in. The screen doesn't say if you're checked in or out kinda sucks. Sometimes it's says checked out its random

Rating:

5.0

The front desk young gentleman was very knowledgeable, helpful and efficient.

Rating:

5.0

Great people that were knowledgeable and friendly. They made the signup process easy

Rating:

5.0

Very nice facility. I really like that you can leave gently used items that you no longer need or want.

Rating:

5.0

Alk went well.

Rating:

3.0

Nice kids but think is older people know how to use codes and they would not go show me where my unit was it’s intimidating sorry

Rating:

5.0

Staff had been more than helpful. Communication was very helpful and the app was very easy. Facility provided carts which made it very easy to move.

Rating:

5.0

Fantastic service, the gentleman that helped us was fast , courteous and helpful

Rating:

4.0

Would prefer 24/7 access to my belongings. And prices were rather high. But overall not a bad facility.

Rating:

5.0

The facility is a great convenient location with helpful and professional staff.

Rating:

5.0

Thank you all

Rating:

5.0

Very accommodating and friendly. Great service.

Rating:

5.0

Larissa, the manager, was super helpful and accommodating! Great experience renting a vehicle, getting supplies and storing some furniture!

Rating:

5.0

We had a great experience with storing our home belongings here. It was very easy to set up and when we needed to make last minute changes they were kind and accommodating. When we moved our stuff out, everything was accounted for and in great condition. We've used other storage unit companies in the past that flooded due to snowfall, but we didn't experience that issue here which was a relief. Highly recommend!

Rating:

5.0

The place looks really clean and we appreciated the fact that the units were elevated off the ground a little bit

Rating:

5.0

Great Customer Service. The store manager was always helpful and professional. Highly recommend this storage facility to everyone.

Rating:

5.0

I was Impressed!

Rating:

5.0

Great facility. Very helpful staff.

Rating:

5.0

The girl who helped me with the new 10x20 was friendly, professional, competent and efficiently excited the process.

Rating:

5.0

Shane, the GM, is a man of his word and he will take care of his clients! The facility is huge, with great big, well lit hallways! It’s super clean and convenient! Lots of carts available, as well as all you need in the office shop! Great pricing and a fleet of trucks of all sizes for your move! Location is right off the freeway for ease and access. If you need storage, this is the place!

Rating:

5.0

The employees were super helpful and more than willing to work with me to find the right sized storage unit that check all my boxes. They made it easy.

Rating:

1.0

Stop harassing me!!

Rating:

5.0

Appreciated every step. Easy to follow and the move in process was comfortable and incredibly convenient.

Rating:

5.0

The staff he is amazing and Shane is AWESOME!

Rating:

5.0

The manager was amazing! So helpful and patient with us. Highly recommend this location.

Rating:

5.0

I would love to thank the young man that answered the phone and told me about the 1 month special. I think his name was DJ then the gentleman who helped process the entire time his name was Zach H. They were both more than helpful! They explained to me why they’re having the special and even told me some fun facts about the original owner of the company. So I just really enjoyed my time there and I would definitely come back to visit another time.

Rating:

5.0

Shane was awesome! Very friendly and patient, even when we set off the alarm by mistake. Really appreciated all of his assistance.

Rating:

5.0

Great to do online checkin & free lock. Thank you

Rating:

5.0

While my overall UHaul experience this year (4 separate rental experiences) have been good, I had a particularly troubling and inconvenient experience with a U-Box rental in Utah. I would sincerely appreciate an opportunity to discuss it with a U-Haul customer service representative.

Rating:

5.0

the staff was extremely helpful and very nice especially compared to the experience we had with the U-haul in Orlando

Rating:

5.0

I can’t wait to get my stuff out of Public Storage! Uhaul has always treated us right.

Rating:

5.0

Great new place and location for me to use. Super helpful and professional staff. I highly recommend!

Rating:

2.0

The persons working one was really helpful but the other not so much, we had to go in twice to have them unlock our storage units the first time the kid zoomed around on his little Segway or scooter thing not being very helpful. I had reserved a 10x20 and I was unaware that it was 2 different storage units, so when I opened it I was like ummm this isn’t what I reserved, the kids had seen my reservation and didn’t tell me I had another storage unit right next to mine so I went into the office and asked what the heck and he was like oh ya you have the one next to it too and I was like okay can you unlock that one too? He was like ya give me a min, he hopped on his scooter or Segway and zoomed back to where the other storage unit was located unlocked it and zoomed away, he was just really unprofessional and rude in my opinion.

Rating:

5.0

Super grateful for the month of free storage with my rental. I was in a tight spot and this saved me. Thank you, I would definitely recommend or rent here in the future.

Rating:

4.0

Storage facility was nice unfortunately the employee rsvp the wrong size unit for me and when I got to my original storage facility they didn't have the size I needed so I had to go from Garden City to Meridian with a 26 ft truck and a whole crew that was helping me unload because of the employees mistake

Rating:

3.0

Well when renting, I was told my unit was straight back, no turns. Well, they’re doing work and I had too many turns. They aren’t ready to rent yet… not convenient rooms, and would t open the disabled access. I’m disabled. But I couldn’t use the door closest to the unit. The guy who checked me in needs to not tell people inaccurate info. However, the unit was clean and the lady checking me in tolerated my frustration very well. So great customer service except the check in on the phone.