Customer Reviews for U-Haul Moving & Storage of South Shore

Rating:

5.0

A well organized very busy venue. The counter staff were clear in announcing requirements and diligently processed the customers. Support staff assisted in hooking and unhooking the equipment. Lots of variety and quantity of equipment available. A pleasure to use this facility.

Rating:

3.0

Truck was rented to me with engine light on.

Rating:

1.0

This location is unorganized and slow. While waiting for a vehicle, a U-HAUL truck hit my personal car and sped off. When I entered U-Haul to inform them they didn’t give me any information of the truck driver.

Rating:

5.0

I love you guys U Haul is the BEST

Rating:

5.0

Great service!

Rating:

1.0

The guy I rented the dolly from messed up the paper work it was due back to where I picked it up..

Rating:

1.0

My television was damaged

Rating:

5.0

Nothing

Rating:

5.0

Great customer service. Q at the front desk was very helpful and nice.

Rating:

1.0

This location must be in desperate need for money because I dropped the truck off and left the key in the drop box & they charged me $400 b/c of an alleged cracked windshield that I did not do! I know for a fact I did not leave that truck in that condition it clearly happened overnight in the parking lot. Im so upset

Rating:

5.0

Great! It would be nice to know ahead of time that out of state DL is not eligible for 9' van rental. It seems this rule may be franchise-specific But, it worked out for us with the larger vehicle. Thanks!

Rating:

5.0

Quick service.

Rating:

5.0

No improvement needed, you guys are doing a great job.

Rating:

5.0

Customer service from staff was very helpful. Definitely recommend to anyone looking to use U-Haul.

Rating:

4.0

Get the young man that’s working there some help he did an excellent job multitasking taken care of to customers at the same time. He did a great job, but he could use some help.

Rating:

1.0

They gave me a Vehicle with none working windshield wipes, and I was taking a one-way trip in the rain. I did not notice that the windshield wipers wasn’t working until it started raining and I was already on the road to my destination. I request a partial refund for the safety hazard

Rating:

5.0

A++ Smooth, Fast Process Staff Friendly, Knowledgeable, Professional.

Rating:

1.0

The management team at this location needs better training on identifying out-of-state IDs. My New York State driver’s license has a Chicago mailing address, which is completely legitimate, yet the manager insisted it was fake and claimed it was “impossible” to have a Chicago address on a New York license. Beyond that, the staff was inexperienced, unprofessional, and visibly eating and drinking at the front desk. To make matters worse, the internet was down, adding even more tension to an already long and frustrating experience.

Rating:

3.0

They was short staffed

Rating:

5.0

Customer service was excellent. Everyone was courteous and very helpful

Rating:

1.0

Agents were rude,very slow,non imformative

Rating:

5.0

Supply one 4 wheel dolly at least.

Rating:

1.0

I rented a uhaul last year and it got stolen and I had no help everyone was rude I never got my money back the rental had a bad gas leak they had to send someone out they couldn’t fix it it had to get towed and someone stole it I never got to use it as it had a gas leak I wasn’t given another one

Rating:

1.0

Ghetto, scamers. Customer BEWARE. Store is known to overcharge due to miles. Long wait times to pick up rentals, even a longer time to drop off rental when you return. Poor service. I will not be going back.

Rating:

5.0

They have great customer service there

Rating:

5.0

Totally satisfied

Rating:

4.0

Have available what was ordered!!!

Rating:

5.0

Outstanding thanks for your assistance going on 20/25 years using this same location no issue no problems

Rating:

5.0

This UHaul location has great customer service. Thank you South Shore UHaul.

Rating:

5.0

EVERYTHING AND EVERYONE WAS GREAT!!

Rating:

3.0

It's early:but I'm still waiting for my response to get the info for this particular experience Hope it is good 👍

Rating:

3.0

To make sure that the tank is full and not just because the paper says so I went 22 miles yesterday and the paper said that the U-Haul was full but it wasn't so I end up putting $20 in there anyway just to compensate for the gas that I did use so in the near future just check it make sure that it says for and everything will be okay.

Rating:

2.0

The truck I received had low tire pressure. Also, I had a horrible customer service experience. With a young man at that location..

Rating:

3.0

Bad breaks on 10 ft truck i rented

Rating:

4.0

Consideration should be given too positioning like rental vehicles stored in the U-Haul parking lot in a more orderly manner for faster retrieval. And it could be beneficial if an on-line portal for realtime reporting of issues encountered with equipment during the rental was made available which could save a little time at checkout...

Rating:

5.0

Thankfully.

Rating:

1.0

The employee at the office did not want to accept my trailer, he was sending it to another place, he was disregarding, he did not want to help me, when he realized that I was calling Uhaul he told me to leave it there, very bad service at the delivery point

Rating:

5.0

Understand the behavior of your customer, and be empathetic.

Rating:

5.0

Keep doing the good job. You have always been the best

Rating:

5.0

I came in during the 1st of the month, which is a busy time. I didn't have a reserved time, but there was a staff member who was able to accommodate me with a short-term rental. I was able to avoid rescheduling my crew for a day.

Rating:

5.0

The staff at this location were fantastic. They listened to our needs, were prepared with problem-solving solutions, and helped to lower the anxiety of a cross country move.

Rating:

5.0

It was a good experience!!!

Rating:

5.0

Wasn't clean and some damage but got things done

Rating:

5.0

The inside of the truck caused damage to my furniture…. It had white sand everywhere

Rating:

5.0

Very friendly staff

Rating:

2.0

Clean The cars before renting them out, there are a team of people there but everyone is all over the place.

Rating:

5.0

Everybody did a great job today I was very pleased

Rating:

3.0

No issues.

Rating:

5.0

Ken and the front desk staff were extremely helpful and professional. I really appreciate all the knowledge and expertise that Ken showed me during my move. He assured me that I had everything I needed and Was very courteous. My move from Charlotte North Carolina was seamless and successful! Thanks Ken!

Rating:

5.0

It was great

Rating:

3.0

Just super slow

Rating:

5.0

Nothing

Rating:

2.0

mice and roaches, once there were no lights. Often only one person assisting customers. Long wait times for service.

Rating:

5.0

I used the mobile device to check in but the scanner took to long to load for me to scan my Drivers License. Other than that the check in was phenomenal.

Rating:

5.0

Keep up the good work 👍

Rating:

1.0

The employee who rung me out was very inappropriate and made me feel very uncomfortable. I wouldn’t recommend this location to anyone.

Rating:

5.0

Continue with the great customer service on the phone and in person, the representative was really helpful. GREAT JOB 👍

Rating:

5.0

This particular location has a very upstanding female staff, specifically Danielle and (I believe) Marilyn were very eager to help and understanding of my needs. They both were always kind and professional when seeking assistance with them.

Rating:

5.0

Very nice workers

Rating:

5.0

The customer service was really professional and human. They treat you You with respect and comprehensive.

Rating:

5.0

awesome

Rating:

5.0

None

Rating:

5.0

Great customer service

Rating:

1.0

They are very lazy and they don’t want to really help if needed.

Rating:

5.0

Good customer service

Rating:

4.0

My storage unit had a leak above it and water was dripping in my unit

Rating:

1.0

My Unit was full of rat poop covering the entire unit including on top of my boxes. I have pictures and a video showing that as well. I never kept any food for there to have been rats. It also seems like someone knew about the situation but failed to inform me about it because there was a rat trap in the back of the unit that was not initially there when I first moved in. I would appreciate if someone can contact me as soon as possible to file a claim. Thank you.

Rating:

5.0

The staff were very friendly and helpful.

Rating:

5.0

The staff was very considerate & accommodating. I appreciate Danielle & her colleagues a lot for their help!

Rating:

1.0

Never want to deal with this location again.

Rating:

4.0

Always friendly and considerate and I would go back again and I will sit my friends thank you enjoy just enjoy nice day

Rating:

1.0

This location is old and outdated, they don't honor none of the deals they promote such as, first month free etc. they had a storage container listed that was large enough to hold a one bedroom apt, I got it, and once I got there to use it it was small and could even get my queen size bed inside of it. The employees couldn't do anything to help me, they still charged me the same rate even tho the space wasn't what was prompted. I hired movers that was one a time limit and we wasted almost an hour trying to find my reservation for the storage space.. the workers were ok. But the system is old And outdated, I figure. I'm Never going there again. Once I find another storage I'm getting my belongings out of there and moving around!.. wouldn't refer this place to anyone!! Zero stars!!

Rating:

3.0

My move out date was 09/22/23 not on the date shown

Rating:

1.0

The manager at the branch was the nastiest woman I have ever had to encounter. She was BEYOND rude and not helpful at all. All her employees were even looking at her like she was crazy. She wouldn’t assist in any way and when I asked her for help, she pulled off and said she’s getting off. Her attitude, facial expressions and the way she deals with customers is very disappointing. She legit should NEVER work with people again because she’s not a people person. The assistant manager was amazing. He was so helpful and apologetic over the HORRIBLE experience we had with the manager. Fire the girl and hire him because she’s BEYOND rude. While she works there I will NEVER recommend anyone do business at the Uhaul on 71st.

Rating:

5.0

Terrible service at 95th Street. Excellent service at 71st Street.

Rating:

1.0

The worse customer service ever, the storage space. Smells like dead rat. You can't compare this location to others.

Rating:

5.0

I was so afraid of the process due to my last UHAUL experience, but I was pleasantly surprised at South Shore Uhaul! The staff was nice, the facility was clean and the move in process was flawless!

Rating:

5.0

Thank You for your service.

Rating:

2.0

For one day was too high for the storage almost $200 for storage $192 for storage the side that I had was too much way too much but but it's okay I'm out of there and I won't use it again for no storage

Rating:

5.0

The Mgr. was very understanding and helpful!

Rating:

1.0

I moved out in July and your still trying to charge me money when Danielle said in my face that I was all cleared. A few days ago I received a Bill saying that I'm past due and late payments. I'm am very upset about this. I want a bill from you saying that I owe you NOTHING! And until I receive it I will NOT RECOMMEND U HAUL TO NO ONE!!!

Rating:

5.0

Thanks to the staff, especially the last Uhaul rep that made sure my space was ok. Very professional.

Rating:

3.0

Sometimes they act like being unsure about what they do , also the locks 🔒 they give you they say it's yours and then they say it's not.... VERY MUCH CONFUSING 😕🤔😐🙄😳😒...THANKS FOR ASKING.

Rating:

3.0

Their systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.

Rating:

1.0

They gave me someone else's storage unit when it was time to move-in my storage unit.

Rating:

4.0

Staff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.

Rating:

3.0

Wonderful Staff .

Rating:

2.0

I was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven months

Rating:

5.0

Excellent customer service, knowledgeable and courteous staff.

Rating:

4.0

This experience exceeded my expectations!

Rating:

1.0

The space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAIN

Rating:

3.0

We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me

Rating:

2.0

Loading elevator has been out of order for 3 months.

Rating:

5.0

Great customer service as I was leaving for good!

Rating:

1.0

I am homeless i lost everything i was paying up until the point i lost everything

Rating:

4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Rating:

5.0

The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.

Rating:

5.0

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

Rating:

5.0

Thanks to all the staff at the 71st St location. The manager was always helpful and polite.

Rating:

5.0

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

Rating:

5.0

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

Rating:

5.0

Very nice staff with pleasant attitudes

Rating:

3.0

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

Rating:

5.0

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

Rating:

2.0

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

Rating:

4.0

I think you owe me money

Rating:

4.0

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

Rating:

5.0

Keep doing what you doing.

Rating:

5.0

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

Rating:

3.0

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

Rating:

4.0

None good job justin

Rating:

5.0

Everyone was so professional and helpful. Made moving a breeze.

Rating:

5.0

This is a very helpful and supportive crew of people!

Rating:

5.0

The best service ever & cost effective too!

Rating:

5.0

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Rating:

2.0

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

Rating:

2.0

My things where sold. Now how would you feel.

Rating:

1.0

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

Rating:

4.0

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

Rating:

1.0

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme

Rating:

3.0

The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.

Rating:

5.0

My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service

Rating:

4.0

The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.

Rating:

5.0

Fantastic service! Thank you!

Rating:

5.0

All staff were helpful and courteous. Thank you!

Rating:

5.0

The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.

Rating:

3.0

I wish the facility was open a little later

Rating:

1.0

was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before