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Patricia LCustomer Reviews for U-Haul Moving & Storage of South Temple
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great and went above and beyond to assist me with my needs.
Jennifer U | First ImpressionsProvide removal plywood shelving to rent to allow customers to make shelves for better storage space for boxes. Very helpful and friendly staff
James SI could not be happier with my Uhaul experience thus far. The staff member went above and beyond to accommodate me. I travel with work often, and utilize Uhaul all over the country. This fscility us mist definitely one of the best ones I've been to.
JAMES M | First ImpressionsNice experience
Grace FGreat serviced
Eddie Pmore workers in the stand alone place. one person is not enough. person who took call over the phone had wrong info which made picking up difficult.
Dane EMy U-Haul was stolen and I reported it but they still charged me 3,000
Cira RWe had no problem with u haul
Billie BEveryone was nice and helpful. Don’t remember the name of the lady that helped us with our rental but, she was outstanding!
morgan fMs. Wanda was very helpful. Everything went well.
Jennifer RVery personable young man.
Karen F | First ImpressionsA very good experience
larry dSyreeta was awesome! She was very helpful and very courteous, and the energy that she puts out is very positive and warm.
alex bNot a thing because the staff was kind and friendly. I don't remember the name of the female who helped me but she did a great job. She was patient with me and answered all of my questions. Very professional. I would definitely go back to this u-haul location if I needed another truck and equipment.
Alexandria WI would let everyone have 24 hrs access for those who work night until 1 or 2 am
Harold M | First ImpressionsThe two young men working on Sunday, March 10th were very professional, courteous, and knowledgeable. Outstanding customer service!
Allison VPeople were great to deal with.
curtis lThey real helpful
Ronald MEverything went really well, nice staff
EVERETT WThese guys were quick efficient, friendly and deserve a five star I would highly recommend to any friends of mine
Mark HNice friendly people....got in and out fast.....they took great care of me ..ty...u-haul for moving me again....
Joyce FThey was real friendly staff and real helpful
Ronald MPerfect for what I was moving
Joshua JExcellent customer service both in rental and return! Fast, friendly staff at this location!
Sheila WI dealt with cordial, professional people
Jim GN:A
Errod CVery well accommodating, staff was very helpful and professional, I very much appreciated the support and courteousness.
Fred P | Overall ExperienceNeed to fix bugs on Uhal app. Was not Not able to do pick up on app. Only thru Google chrom.
Osbaldo GPrompt service. Fast and efficient check out. The two young men working when I dropped off my rental were polite and exhibit awesome customer service skills. Thank you for such such a fast and easy return.
Michael MI would recommend your staff treat everyone the way they treated me and y'all will keep doing great. The lady in the office was great, helpful and wanted to help us. Thank you.
Caesar BVery friendly and great customer service. The lady that helped me was beyond amazing and helpful with everything.
john dGreat customer service!
Michael HGreat service. Thank you
Daniel SStaff were kind but incredibly slow
Morgan LExcellent customer service from Wanda and her staff. Well maintained and a very well run operation. Highly recommend this location.
Benjamin PStaff was friendly and helpful. Assisted me with any questions.
Della GWhen returning the truck the app didn't want to upload my photos, it was much easier on the web page.
Jena RVery helpful, courteous and professional.
Ronald KWanda was very professional and easy to work with. An asset to your company thanks
Teddy KGreat staff nice vehicles and even better customer service/care.
Wilson HNothing, staff was helpful and nice.
Henry BThe staff was friendly, yet professional. I’m a returning customer and has done business with this location in the past. I look forward to using them in the future.
Errod CLarge selection, fast, friendly service, good location.
JAMES FI can’t remember her name but she was so helpful, her suggestions were spot on. Very friendly and quick in the computer. Would definitely recommend this Temple U-haul location.
Katherine BYes, the equipment was dirty, but it’s a trailer. Customer service was outstanding.
Giovanni FGreat job 👍
Ralph JBest location always friendly staff!😊😊
Angel RThis Uhaul location is most excellent! Everyone is friendly and knowledgeable. They all go above and beyond to make your transactions smooth and easy. The storage units and rental equipment are super clean and well maintained.
Jody RThe uhaul companies do not seem to be on the same page and have different processes.
patrice mVery smooth pick up a return.
Leonard LWhen we got there they screwed up our reservations, I took forever to correct. Once we got moved and went to return the truck there was no clear area to go to speak with a rep. Then when we attempted to return it the check-in link was not working and again no clear instruction. When I called the next day to explain what happened I found out they charged us $128 when I called to find out why the guy was rude and found they charged an extra day and additional items. I called to get it corrected and they only corrected a portion of the issue. I will not be using U-haul ever again..
graeyson BExcellent service and the staff were very helpful. I always recommend Uhaul 👌 😌.
RAFAELA B | Overall ExperienceThe guy at the front desk was rough around the edges. A bit rude but helpful.
George Y | Online Move InA little pricey, but I suppose worth it.
CHEYENNE A | Overall ExperienceVery friendly staff helped us with a free month for a one way rental.
lee w | First ImpressionsThe staff was very friendly and helpful. The facility is super clean and secure.
Jody R | Overall ExperienceThe place has a rat problem.
Dennis S | Overall ExperienceThis is the first time I needed a storage facility. I was pressed for time to store some items and when I called to the time I had left was only 2 hours. I was able to move in my belongings within the time I had! Although I would have preferred an actual person to be there to help me in the storage facility, the Self move in option was not as difficult as I imagined it.
Jose F | Online Move InSyreeta was very helpful and very courtesy. thank you for a great staff 👍
THEODORE E | First ImpressionsWanda's team is always reliable! Keep up the great work!
SIDNEY D | Overall ExperienceWanda he been mire than a blessing in assisting me the past year or 2 thanks so much U-Haul for your outstanding service!
Amanda L | Overall ExperienceI was not happy about the fact that I asked to drop trailer in waco tx but had to drop in temple tx
Wayne A | First ImpressionsMy only issue was the rates increasing more frequently than any place I've ever rented a unit from. The increase to 120.00 a month was more than I could afford and that prompted me to clear my unit and end my rental.
EDRA K | Overall ExperienceMs. Wanda was so sweet and knowledgeable. She has helped us twice in our moves and I will not use another Uhaul site besides hers. She is awesome!
Brenda E | Overall ExperienceI would use storage again everything was always at my convenience Thank you
MARY M | Overall ExperienceVery nice and helpful staff.
Larry D | Overall ExperienceI love the staff and convience of this place! IT's the BEST!
Brenda E | First ImpressionsCustomer service was very poor.. was not informed the office for pickup would be closed, and had a reservation for pick up in a totally different location in which we live 1 1/2 hour away and especially in bad weather.: spoke to several different people and was very rude.. would never recommend to anyone
Heather S | Online Move InGreat facility. Employees are kind and helpful. Overall great experience!
Bryan R | Overall ExperienceJoseph went above and beyond the call of duty to help me out when returning the truck and the hitch. I’m very pleased with his respectfulness and his ability to make you feel good about your purchases.
Tywanda B | First ImpressionsI unfortunately saw a little evidence of some kind of leak.
MARK G | Overall ExperienceStaff is super friendly and very helpful
BRIDGET C | First ImpressionsVery helpful and very nice very clean
MARY M | First ImpressionsSaw it from my apartment
Tom T | First ImpressionsAll the staff were very professional and courteous during all my visits. Would recommend this facility for any of your rental or storage. Special thank you to Mary for her expedited service and honestly.
Alvin O | Overall ExperienceThe general manager, Wanda was very nice and helpful.
SHIRLEY H | Overall ExperienceWanda was very kind and helpful.
Larry D | First ImpressionsStore Manager Wanda at South Temple location went above and beyond to make sure my whole experience was great!
LUPE C | First ImpressionsExtremely helpful staff and explained the process in depth. Wanda is a great leader and takes her time as in instruction to her staff in ensure compliance and satisfaction to the customer. AWESOME TEAM!
Alvin O | First ImpressionsThanks for 7yrs. Of a wonderful relationdhip.
CHARLES M | Overall ExperienceGreat customer service by JD. He was able to give us all the information we needed and more to answer our questions. It made it very simple for us to decide which storage we wanted to go with. Thank you JD!
FRANCISCO G | First ImpressionsThe staff at this U-Haul facility are very friendly and always willing to help.
OSCAR M | Overall ExperienceThis facility was great. The other storage location on IH35 was lousy and old. Rain would cause flooding and the gravel became eroded twice. Two employees were not very nice to work with.
james p | Overall ExperienceBueno todo El tiempo
Carlos R | First ImpressionsWanda was amazing and helpful. We were customers for many years and took comfort in knowing that our family memories were safe. However, in 2018 UHaul, as an organization changed, and I no longer felt safe about our belongings. I have not been allowed to speak with Wanda since then. Yesterday was a bad experience because we both felt our business for 15 years meant nothing. We know that even though we paid for the month of June, there is no refund even if you rented to someone else today. Perhaps I am overly sensitive because of my son, who is deceased, has all of his worldly possessions in there. We lived in Alaska and would try to move our things for many years. However, it was too painful for me, so we waited another year. I will not ever use UHaul storage, even in Alaska, because the company cares about $ and expansion more than customers. I will find mom and pick organizations from now on. I am certain you will continue to amass fortunes .. so be it. The younger folks do not know the difference. Thank you for letting me get this off my mind. At least I will never fear for my possessions in the future. Go bully someone else.
MICHAEL L | Overall ExperienceThe general manager, Ms. Hall helped me. She is so sweet and helpful. I feel like I've made a friend. Outstanding Service.
SHIRLEY H | First ImpressionsThis experience was timely and helpful. Better than other storage experiences that I have had.
Mark F | Overall ExperienceStaff was great! Real helpful and friendly.
Terrese A | Overall Experiencethey where very good and helpful so thanks you for showing up for work have a Blessed Day!
Anita M | Overall ExperienceThree employees were having a loud conversation at the opposite end of the counter making it difficult to hear the lady helping me. I'm hearing impaired with hearing aids but still had to ask the lady to repeat herself. She was also trying to train a new person, no problem, but those other employees could have been more considerate when customers are in the office trying to conduct business. .
Samuel L | First ImpressionsAlways friendly and helpful.
Brad G | Overall ExperienceIf I need a storage facility again I would definitely use this place!
barbra P | Overall ExperienceWanda and the rest of the crew are awesome. 5 Stars to all!!!
Ron W | Overall ExperienceThe location is very well kept and clean. All employees were professional and friendly (I encountered three while setting up storage and coming back to unload truck) The entire process was very easy. The facility is very clean and I would highly recommend this location to others.
Candie P | First ImpressionsWanda and her staff are courteous and professional. Very helpful with my needs.
Mark F | Overall ExperienceStaff was very nice and friendly y'all need to buy them some lunch soon
Anthony J | Overall ExperienceVery friendly and professional staff.
Clifford E | Overall ExperienceY'all use to get back money and now y'all more high and we use truck those days so y'all get some money back y'all don't I gave back y'all and trl the way gave to and I keep for three days I feel Refund it some money back
Sandra J | First ImpressionsAwesome group of coworkers
EARLY R | First ImpressionsGreat service love the clicker instead of an access code
Anntrina G | First ImpressionsMs Wanda is a soul to be reckoned with. She works hard to help her customers. She give excellent service and is a welcoming smile when you walk in the door. When I leave I want to say have a fantastic day and God bless and love you guys. This is how all the people there make you feel. If I could give this place "more stars" I would. They deserve to be recognized and praised for all their hard work. I wish more businesses in the area would follow their example. Uhaul and Ms Wanda thank you for your kindness and support in all that I have been through. I wish you nothing but the best.
Jennifer M | Overall ExperienceThe Temple location is the BEST moving experience ever! We all know that moving is a beating all around - Wanda and the staff were of the greatest help and I couldn't be more appreciative! The only thing I'm missing is the receipt for my storage unit (I need to turn that into my employer as a moving expense) If someone could please e-mail me that, thatvtoo would be a huge help! - You are all wonderful and thank you all so so much!!
John S | Overall ExperienceWanda was amazing! She was considerate and kind. The staff was well informed and helpful.
MIA G | Overall ExperienceRepresentative that helped us with the storage unit was very friendly and helpful
Jose S | First ImpressionsAmazing service! Went above and beyond to help with our needs highly recommended!
Tanya H | Overall Experience"THIS U-HAUL HAS 'ONE' OF THE BEST MEN TO MAINTAIN CLEANINESS IN THE STORAGE UNITS', GREAT JOB, 'DIDO'!!!!!"🙂.
cynthia l | First ImpressionsI love Mrs. Wanda and her staff they were awesome
Shevonlinda L | Overall ExperienceWanda was amazing! I really appreciate the amazing customer service, and kindness.
MIA G | First ImpressionsExcellent customer service and secure storage facility
SUZANNE D | Overall ExperienceTerrible experience..will NEVER use uhaul again because of this location.. $16xx.xx spent and cant even get customer service! My move out date was 3/20/2021 Read my contract!
Sarah W | Overall ExperienceWanda was very helpful in securing my second unit.
Mark F | First ImpressionsWanda and the team at this facility were amazing. Very grateful for their excellent customer service.
maria c | Overall ExperienceWanda and the rest of the staff were excellent. I needed a 10x20 but none were available. I rented a 10x10 but did not put anything in it. A few days later they let me know a 10x20 was available and we were able to change me to the 10x20 and U-Haul only charged me for the day for the days I had the 10x10 rented. Nicest people I have ever dealt with. Thumbs up to Wanda and the staff.
Ron W | First ImpressionsWanda and Andrew are simply the best. I could not ask for any more pleasant, courteous, helpful people. On a scale of 1-10, they are both 10's.
Ron W | Overall ExperienceThe staff was friendly and very helpful.
Ron W | First ImpressionsMs. Wanda Hall was patient and explained every step in detail. She also showed me a model of the storage area that would best meet my needs.
JEWEL L | First ImpressionsThe Rodent traps are good, I think that their should have been bait instead of my belongings.
Dianne C | Overall ExperienceI have been using this facility at this location for storage and moving truck rental since 1996. I have always received excellent customer service and have never had any issues at all. I have recommended it 2 multiple friends, family, and coworkers and will continue to do so.
Ernest F | Overall ExperienceGood job!
DEVARAL B | First ImpressionsThe lock sticks a little making it difficult to use and it looks like there is some water damage to the ceiling. It is convenient and seems secure.
Meera B | Online Move InAll the personnel took time to answer my questions concerning the unit. Very friendly, knowledgeable, and willing to help. I will definitely use UHaul again when needed! Thank you!
Sue C | Overall ExperienceThe gentleman was very professional and helpful !
BRYCE H | First ImpressionsStaff was always very helpful and available.
Olivia S | Overall ExperienceAndrew was Great at the front desk, very personable. got my lease for the 30 day free unit done immediately, no problems with the whole time frame I was there. Prefer this location over the General Bruce location, based on customer service and friendliness of staff and knowledge.
Sandra R | Overall ExperienceEvery time I needed help staff was easily accessible, I would go back to them should I need storage again
Timothy H | Overall ExperienceMs. Wanda always provide the most helpful and professional customer service. She insures that her staff are efficient and friendly and professional as well. I will always use this location for moving and for storage.
Ernest F | First ImpressionsThe staff are quick to answer questions and the phone when you call.
Mary E | Overall ExperienceFound a dead rat on top of one of my open shelving unit.
KENNETH M | Overall ExperienceI only needed the facility for one month, but I really appreciated everything that Wanda and her staff did for me. I will go back and use them again if needed and will recommend to a friend if needed.
William R | Overall ExperienceNone
Bennie P | Overall ExperienceI was blown away at how quickly I was waited on...Wanda was at the top of her game from start to finish...Very knowledgeable...The "Customer Service" was second to none...Outstanding Service...
Wanda N | First ImpressionsWanda was wonderful in explaining and getting us a unit
Deverie H | First ImpressionsThe manager made it easy to check out and get out of there
mary t | Overall Experiencethe customer service person Wanda was very courteous and informative. She answered all questions and gave advice on some the kind of lock needed
Mary A | First ImpressionsStaff friendly, knowledgeable, and welcoming
mary t | First ImpressionsSuper friendly and great service.
Tailor B | First ImpressionsGreat facility and friendly staff. Still upset I couldn’t use any of my earned storage time for the unit.
Jarrid l | Overall ExperienceWanda runs a tight ship but it’s amazing! She saved the day for UHaul with me!
Brianna W | Overall ExperienceGreat facility and fantastic customer service.
Steven T | Overall ExperienceWhen I check out, I was told no Refund I was paid up for the whole month??
Raymond J | Overall ExperienceThis location is wonderful, HOWEVER!...... I will never use UHaul again. Wanda, is absolutely wonderful though and saved my entire day.
Brianna W | First ImpressionsWanda and her staff are great people. When I walk in I feel like I am home. I met a new employee who helped me to close out my storage room and Orlando was concerned because I was so hot got me water.
Jennifer M | Overall ExperienceStaff very helpful.+
Rene S | First ImpressionsI understand that it is not the storage facilities fault but there was rat feces ALL over my clothing and blankets and a dead rat in my unit. They should warn people and tell them to cover any clothin
Stefani C | Overall ExperienceThe unit was well maintained, clean and secure.
oscar V | Overall ExperienceI called to get pricing for the final month because I was moving out of my storage 3/1 only to find out I would still be charged for the full month. Evidently managers are able to make the decision.
ANDREA T | Overall ExperienceNo additional comments
Roy H | Overall ExperienceOur experience using this location was great - thank you!
Ronald R | Overall ExperienceThere was a little bit of confusion about my storage unit reservation. I also never needed to give so many additional contacts.
Eric C | First ImpressionsDo to the mis understanding and wrongful charges I've been charged for is mind blowing. Do to the fact that I didn't even get to use the storage room that was free of rent for 30 days butstillcharge
Chelsea M | Overall ExperienceI am being charged 1700 dollars for a unit that this location kept under my name for 2 years after I closed the unit out I even rented the trailer from this location to move my belongings
DANIEL S | Overall ExperienceMs Wanda wonderful providing EXCELLENT service
CHRYSTAL D | Overall ExperienceI would rate y'all a 5, but my last day of moving things into storage the gate was broken and blocked by a truck. I had to make 8 walking trips to get my things to storage.
Barbara Q | Overall ExperienceN/A
JEFF G | Overall ExperienceThis is a good company. I have not a complaint one.
Jack S | ReservationMs. Hall was very pleasant to work with in filling out the contract. She explained everything well and showed us on the map where our locker would be located.
Susan P | ReservationGreat staff and facilities! Clean, insect free and always helpful! Thanks Uhaul!
JODY H | Overall ExperienceWe are very happy with this facility and would use it again if the need arises.
Steven N | Overall ExperienceWent out of the way to help me. A great location and knowledgeable people
Steven H | Overall ExperienceWe were very pleased with this U-Haul facility. This is our third time using them. Miss Wanda and Andrew were especially helpful. They were knowledgeable, efficient and very pleasant. Thank you!
Steven N | Overall Experience