Raising price when everyone is trying to make ends meet. Raise rental every year.
CHARLES M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Southern Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly, from pickup in Kansas city to drop off in Indianapolis. Ride was excellent and the uhaul workers were helpful.
LARRY R | First Impressionshelpful staff
HUBERT HGood service.
ALEXIS BVery slow
PAMELA HI was 3 minutes late and you charged me an extra $20. This is the last straw.ive been a customer for years but you don't care about your customers. It took staff 30 minutes to clear me to leave. It was just a trailer. Former Customer
WILLIAM AMary and her crew make it a pleasure to rent trucks and trailors from Uhaul
EDWARD PThe woman that drives the white Escalade was awesome! I think her name was Mary if I’m not mistaken. She was great and made our time there awesome. I would definitely recommend!
DINA R | First ImpressionsGreat service friendly
ROBERT BEveryone was helpful here.
CARL CI reserved an appliance hand truck, and was only notified one was not available when I picked up the trailer. I had to scramble on Friday night to find one to rent / buy somewhere else. Advanced notice would have made it easy. Also repeated faults with trailer lighting
CHRISTOPHER FBe Aware the blankets you order to .ove with are rent not purchase.I was not aware and would have used my own.You are accountable for everyone.
DONN MFull tank of gas would have been nice
GREGORY NWhen I picked up the dolly, I was told how to return it after hours, but I was not reminded that I could avoid a $20 charge if I checked it back in on the app. When I saw the charge the next morning, I looked closer at the contract and saw the fine print. Wish you would’ve mentioned that. I also picked up the dolly he checked the lights said they were good and they weren’t. By the time I noticed the right tail light didn’t work, was down the road.
JEFFREY PUpon rental, the uhaul employee had to take the time to sweep out and mop the trailer. Also, a clearance light on the back of the trailer was burnt out and so was the tag light.
RANDALL Hstaff was friendly and everything went well thanks
KENNETH CNothing everything is amazing
JORGE GEverything was great front desk top notch
RYAN MLove the staff and jacob L was awesome and helped alot and would come back again or just keep a unit year round
Joshua H | First ImpressionsMy truck mileage was recorded incorrectly and I informed the employee about it before I accepted the vehicle. The employee changed the mileage on the computer to what the odometer read before I accepted it. When I returned the rental the email sent to me after checkout charged me for 10 xtra miles because the employee apparently failed to change the actual mileage. I called the number fir the store once I got home and was told someone would contact me in approx 3 to 5 business days. This is a huge inconvenience for me so I just returned to the store and discussed the issue with the same employee that checked me in. He admits to making the clerical error with the mileage, writes down on a receipt copy to refund 10 miles of fees due to error. He did state that it would be around 48 hrs which I accepted that. It would have been so much easier if the paperwork was correct when released to the customer. I'm going to wait til Monday, April 21st and see if my ten miles has been refunded back to my bank account, if not then I shall contact UHAUL again in person. It wouldn't bother me so much but it seemed like this day EVERYTHING went wrong, and for no apparent reason. From now on PLEASE be sure the paperwork is correct before you release the equipment to the customer. Saves alot if time, hassle, and negativity. Please refund my 10 miles back..... CONTRACT #70894289
Shawn EI would recommend your site for anybody's storage needs. Thank You, Ron Harris.
Ronald H | Overall ExperienceI had trouble dropping off the van because the U Haul app wasn't working. I had to use live chat because something was wrong with the app. I also had trouble when I went to pick up the van because the app wasn't showing my reservation. Then when I was able to get the van a customer parked a U Haul van behind the van I was getting. But she went in to complain about the van & was given another one & she wouldn't move the one that she parked behind the one I was getting & I ended up sitting at the U Haul store an extra 30 minutes until someone moved the van.
NORA MTwo gentlemen who worked with us were very cooperative and helpful. We received an empty tank so had to come back in and make a correction to the initial paperwork. On our return of the truck one employee went negative immediately when we had a question about the fuel level, and she began reading the small print to us. I had to leave as I was afraid I might have said something I would later regret. My wife stayed and apparently worked out the issue. The point is, the customer is not familiar with the culture or process so needs help, reading the fine print is a guaranteed way to "piss " this customer off. It looks like the receipt handled the situation in a fair manner, but customer service with at least one of the employees needs a little training. Oh, I apparently parked the truck in the wrong spot too, so rather than just handle the lack of perfection she told us to go back out a drive through the tent area or something. Another employee saw the issue and told me out or earshot of her that he would take care of it. Paul
PAUL LThe staff to do their job by checking out their equipment the proper way cause the trailer I had the lights didn't work and the tires were flat.
TRACY KVery professional company
RAYFIELD LThe employees and staff are always so helpful and friendly. On the other hand, the people that’s doing their grass. One guy was running a weedeater and flung rocks all over my truck. Other than that I’ve never had a problem at a U-Haul. It’s always a joy. Thank you, U-Haul Bob woods
ROBERT WThe person that helped us did an excellent job! Very quick, informative and helpful! I am sorry I didn’t get his name.
Tony CThe customer service at this location is consistently bad. Front desk clerks are rude, it’s short staffed and the vehicles are poorly maintained. The billing is wrong on a regular basis. The last truck I rented was covered in water which I had to clean out myself to use it. I rent from here multiples times per month but only because I don’t have any other convenient options.
FRANK WThe staff is very knowledgeable and friendly!
JANINE CNot sure what to do to improve because everything fir me went really good!
Richard WI was charged for two days extra for no reason , I even returned the truck same day I rented
GURPREET Sside mirror was not mounted properly
steve dStaff was very friendly and extremely helpful in getting me on my way and out the door fast. Would highly recommend this location to anyone!
AARON PThe steering alignment needs fixed badly!!! Also needs wiper blades
ELIJAH TCustomer service was horrible. We waited nearly a half hour after getting there. There was one person working the desk, while the actual manager stayed in her office on personal calls ignoring us. The front desk girl was wonderful and finally made time for us. I'm very disappointed in the lack of motivation of nearly everyone at that location.
CURTIS KI couldn't find anyone at first to help me. I went inside and waited in a line and finally just set the keys on counter and left. I couldn't find a drop box for keys. I dropped off early and the app tried to change me for a whole other day. The app is inconvenient on dropping off because they want a ton of pictures. This location is the worst drop off
Angela DI reserved 3 dollies. They had NONE available for anyone's reservations that day. No notice that was going to be the case and no nearby stores had any to give. The LACK of communication when it is crucial is disappointing and makes you scramble.
Ashley WMake sure you all are charging customers the correct price.
LATRINA BGreat experience!
Michael FMary was great! Very helpful and solved a problem that we had with one of the trailers.
ANTHONY PWe did nearly half an hour for someone to respond to get our equipment for us.
TIMOTHY MI had been going to this location for all my rental needs for the past 2 years now. This last visit was absolutely horrible!!! I had rented a 6' x 12' trailer with a ramp gate and went through the rental process and paid for it. Then the person hooking up the trailer named ( Zack ) would not let me take the trailer out saying it was too low to the ground and his manager was going to be there soon and would have a problem with it. The hitch I had on the SUV had to be altered in order to bring up enough height below the clerk would allow it to leave the site. This was a big hassle as I had to go all the way back home and remove the ball-attachment on the hitch and install it with the hitch inverted to show more height and clearance. I had to make 2 trips and put more wear and tear on my car, waste more time and gas cost just to get his approval after I already paid in advance to leave the site. This also set me back and was off schedule due to this hassle. Then after returning back to try and pickup the trailer I had already paid for in advance... The clerk's managers was there and was giving me a hard time as well! I almost didn't get to take the trailer over them talking to themselves thinking my SUV wouldn't handle the trailer when I had previously rented many, many times now a 6' x 12' enclosed cargo trailer hauling arcade machines and never had this hassle before with this location?! I had a very, very god awful experience and am seriously considering on going to one of your competitors the next time I need to rent something to haul my things in the next time around! Not a very good way to treat your existing customers like this here!!! The people at this location made me late, Cost me extra time and money making multiple trips to fix my hitch to their acceptance and satisfaction. And then begin harassed whether my SUV would be able to haul the trailer or not after I had done so on multiple occasions lead to this terrible experience at this location. !00% poor customer services most definitely on this recent visit! ~X(
GLENN BThey location was very rude after we had been stuck on the side of the road for hours for hours for the second time that day because the gas pedal literally broke off!! Not helpful at all!
KATHLEEN FThe manager she is very rude and not a customer people person no skills The employees are great
GARY AThe truck need a lot if maintenance such as the driver door not functioning properly and was shaking. The smell of smoke was horrendous, although the employee provided me with a spray to control the odor its still terrible
PENG HImprove the after hours turn equipment back in uhaul all. Leaves alot quess work for user if they have succeeded each step .
JAY HGood
APRIL C | First ImpressionsWas overcharged!!!!!
CHRISTOPHER PI felt that my personal items were very safe, the facility is exceptionally maintained and the staff was always helpful
William L | Overall ExperienceStaff was friendly.
JODY BFantastic customer service !!
EDWARD PDon't understand why the charge for 24 hr access after already rented unit I need that access Iam only one moving my stuff I 70 yrs old veteran Iam slow by myself.
ROBERT H | First ImpressionsThank you
RANDY OEverything went smoothly, and the return was especially easy!
Russell WOver charged for gas that I brought back higher than I had and cleaning fee that was already dirty that I did not get dirtier.
Amy CIt was worry free.
James M | Overall ExperienceMary was awesome!!!!
HERNANDEZ HVery pleased. Excellent service thank you very much
CHRIS MThe customer service was fine
VONTIA SKeep up the good work.
GARY WI had a reservation set for 6:45, for a mobile pick up, but was not made aware of the length of time it would take to get everything set up/approved before actually getting a truck. It would have been nice to have a heads up of "arrive 20 minutes early for paperwork" on the reservation. Also, the truck I was assigned was not at the location and I was advised that truck was also not available for Mobile pick-up which I had selected, which makes absolutely no sense. Of course, I find this out 1 minute after the store closes so I have to call and talk to someone on the phone for 30 minutes to get assigned a truck. The mobile reservation process has some serious kinks that need to be worked out, but everything else was fine.
DANIELLE LMade the poor guy walk to the trailer 3 different times, and he took it like a champ. Nice people and did as I needed
MICHAEL WAwesome service
LARRY MWhenever I need a U-Haul product I always go to this location. Always friendly and ready to help!
DALE NNothing, I scheduled a certain size truck online ( i cant remember) and they did not have it they upgraded me at no extra charge which worked out perfect for me. They were fast in my registration and explained everything well. Would use again if needed
AMBER CFriendly staff, convenient location, truck in good shape.
Larry LVERY rude service by neighbor hood dealer. An hour late for my reservation due to the store not being open. When I entered a HUGE dog was all over me which was not welcomed. Proceeded with reservation , and she rudely told me she cant do anything for me because her system is down. I stayed silent and allowed her to fix the issue. I made a comment to the person i was on the phone with that i was an hour behind she butts in and says we dont have to service you this is her business she late because she decided to do her hair today. Called the police to have me escorted out
MARQUIS TMy family and I have used this location numerous times and will use it again.
STEPHANIE AMuy guapa 😘 la muchacha
Donyea W | Overall ExperienceI have not rented from uhaul in over 17 years I went n young man said since after hours place truck under canapy scan QR code I did also they stated I did not put gas back and I did I took a photo of gas gage and time and drop truck.of ur employees are trying to get more money and is not acceptable these charges need to be removed I submitted info to ur cdt srv rep Cynthia Preston plz remove and I'll change my review
ELIZABETH CThere were two gentlemen outside, who received the trailer, very kind, thoughtful, and very helpful.
Cathey TNothing it’s always a good location and good customer service
JOSE SThe male customer service representative was very rude. And told me I couldn’t turn the U-Haul to another location and I had to bring it back there. When I asked him why is that he said because those are the rule and wherever you get a U-Haul from you have to return it to that location. Which is not true
Kayla H | Overall ExperienceKeep up the smiling faces and the great customer service…
Nicole H | First ImpressionsI am very happy the staff are friendly
ROBERT W | First ImpressionsWished the gate accessibility were at 11 p.m. instead of 10 p.m.
demetrous l | First ImpressionsI've had rental units at various places. Overall I would say UHaul is better than the rest. Thanks
James C | Overall ExperienceLove Ms. Mary. Thank you for everything!
AMBER A | Overall ExperienceI did a report online. The first day a Male employee told me there was no space. A female employee asked me to wait a minute. She conveniently helped me with a space paperwork, showing the prices and listings for everything. She was great mail employee I already made a customer service report review
JOSEPH D | First ImpressionsI am handicapped, I stated that when I rented, they assured me it was easy access. NOT at all easy for me to get to. The price I paid was absolutely staggering for the work that had to be done to even get to my locker. Unfortunate that you all for the almighty $$ could care less on a customers limitations even if they disclose to you. My belongings become hostage to your facility due to the extreme difficulty getting in and out of
KELLY B | Overall ExperienceThe price just kept going up and up and up no one could afford to stay there. Some of your staff is very friendly and helpful and then some of your staff is very rude and nasty
Debra T | Overall Experienceshortly after I secured a storage unit, it seemed that someone tried to break in. The latch was brocken. I reported this to the office. That was July...it now the end of November & it's still broken & I am unable to access my unit (not strong into maneuver latch to lock...)Have traveled back to Indiana to address the issue & still nothing.
mary m | First ImpressionsThank you for your help!
AMBER A | First ImpressionsWe use this facility every time we need moving equipment. We did not end up using the storage.
Gail V | Overall ExperienceI wish it was more clear how the units were set up. I was loading a washer/dryer and did not know there was a 3’ locker under neath my unit. There were no clear way or guides on how to safely put property in said units.
FRANKLIN G | Online Move InWas very helpful while I was goin through a rough time. Greatly appreciated Ms.Stacey and her boss that offered extended help. Thank u both ur Angels 🙏....
Urania M | Overall ExperienceThis is the best storage facility ever!! Thank you for keeping my items well cared for and in ship safe as we begin this new chapter in our life ❣️
RHONDA C | Overall ExperienceWith all the bad reviews given I figure I’ll share my experience. Overall it was as good as can be. The truck I had reserved wasn’t returned on time so I was upgraded to a bigger truck! I also got a storage unit here and the first one wasn’t going to be big enough and getting me switched into a bigger unit was quick and easy so I can’t and won’t complain about the service I received!!
Christopher N | Online Move InThe two young staff (boy and a girl, evidently siblings) were so good that they could teach their customer service skills to other staff. There are so many things and quite a few could have gone wrong making the whole experience worse. The two people mentioned earlier took time to explain how things work and what I should do. It as invaluable as it gave me piece of mind. I did not worry one bit about the storage, in addition Mike answered questions.
Shyam G | Overall ExperienceNot being able to get in after 10 pm is a great inconvenience.
Stephen V | Overall ExperienceWilliam was wonderful
kade l | First ImpressionsIn general, UHaul doesn't appear to care about the neighborhoods it operates in. The stores are hideous. The trucks do not look good and are always out like it's a used car dealership. They don't care about zoning laws. Then after you complete a transaction, they want to know how they did (asking for feedback guarantees a bad review from me).
Carey S | Overall ExperienceNo issues. Everything went as expected.
Carl C | Overall ExperienceGreat job from the staff. I was there four years and two months, my how time flys. Keep quality customer service number one. Thank you.
Kim H | Overall ExperienceWilliam M was very great help and was very Experience.and could help with all the questions
ZACHARY M | First ImpressionsShould I ever need storage again in the future I will use this facility again. I would absolutely recommend them!
NIKKI R | Overall ExperienceHad roaches at one point but didn’t see any for a while
Shannon W | Overall ExperienceWe ended up needing an extra unit and the boss lady set us up with on right across from the first one which was nice!
NIKKI R | First ImpressionsClaimed to be climate controlled but was over 80 degrees in it. Clearly not cooled. Unit was much shorter than anticipated and has a support column in it. Not lit. Just a plywood door on it. Stairs don't meet code.
Carey S | Online Move InWilliam did an outstanding job and went out of his way to make sure all of our questions were answered, we found our unit, made sure it was big enough, and then didn’t hesitate to help us get a bigger one! He was the most helpful employee on site! His co workers also didn’t hesitate to step in and help so he could help someone else! Very pleased and we will be back!
Roddie S | First ImpressionsThe staff was busy, and maybe even a little short-handed, but everyone was friendly and helpful ...
Carl C | First ImpressionsMary and Stacy were always so helpful.
Kristina C | Overall ExperienceUnit was difficult to find - no direction provided in self check in process. Storage unit was equipped with a mice poison box. Nice!
DARWIN T | Online Move InYou did outstanding service at first I had one running from public storage could not get access and then would not refund my money even though it was their fault I couldn't get in there's some kind of glitch in your system still have not yet received the refund from them you guys were outstanding
jack n | Overall ExperienceIt would be better if there was an elevator to the upper level but besides that it was a very convenient process
Malcolm C | Online Move InCould not gain access to the unit for 2 days. I had to pay double for a van rental to bring some stuff to the unit only to not being able to use it. The rental was a waste of money charged two times because I was told the next day I was going to be able to get in the unit.
Amanda E | Online Move InThe person I talked to on the phone when I ran into app issues was very helpful as well. And upbeat! Which, has its value in the service industry from time to time. Once, I got to the store to pick up my truck, Demitrius was knowledgeable towards all my questions, while not wasting either of our time. Great team.
Vernon B | First ImpressionsStaff was always there to help if need it, with smile good personality, not many place anymore workers are friendly or good customer skills..i appreciate great service Thank you
angela p | Overall ExperienceAn employee messed up my account and didn’t fix it properly. I was forced to pay a double payment I was forced to pay late fees I was forced to be moved in and moved out of my storage. I was forced to do all kinds of things, and then, when I moved out of my storage just the other day, they tried to force me to go back up there and take pictures and threaten to charge me if I didn’t however, I did not go up there and take the pictures because I didn’t feel like that. That was my responsibility. I had my storage there for four years and the last four months was terrible. Just absolutely terrible and that is why I no longer have storage there. I would’ve just assumed so my stuff to keep my stuff there another day not to mention , the lady behind the counter flirted with my husband and batted her eyes and called him hon and caressed his shoulder completely disrespectful. that place used to be so good and out is just a complete wreck. I should’ve never been forced to pay any of those things when it was their fault when my account got messed up, I simply went in to get a new card because mine wouldn’t work anymore because I’ve had it for so long, it was despicable quite frankly.
Samantha K | Overall ExperienceCalled for help and the rep was rude!
Jarvis N | Overall ExperienceTrying to get moving to the store to have been a nightmare it was supposed to be a drive-up unit outside and it was an inside unit so there were a lot of issues but the gentleman at the store was very kind and very nice and figured out a solution for me.
Debra T | Online Move InThe employee that helped me both occasions was awesome. Super friendly, and extremely helpful.
Jason R | First ImpressionsIs there a 24 hour possibly for access? Even if only temporary for move in purposes? I'm closing out a close family member old unit which was huge and just run down and I'm having to go through and repack important belongings for grand kids and it's proving to be exhausting !! Just inquiring thanks a bunch!
Douglas G | First ImpressionsThanks
lattoria c | First ImpressionsMy storage unit started out at 79.99 then all of a sudden it became 84.99 which nobody could explain but not willing to reduce back to 79.99, shake my head, overhead doors would either never open to pull in or always open with the homeless making their way in then the hours changed to close at 10:00, i work 3td shift so how is that convenient for me
Beth P | Overall ExperienceEasy and convenient 👌
Donna B | First ImpressionsI only used 3 days of my unit, and hope to be reimbursed, for some of the time I don't use. But was told that it wasn't part of the policy. I think that unfair, I expect to be refunded the whole amount. The if my rent was due on the 2nd of the month, and I moved out on the 5th. Why shouldn't I receive some of my money back? Sincerely Nila Carter
Nila C | Overall ExperienceThe office people doesn't help you they just say it's over here, over there, a little more input from them to explain how to get in and out of your storage and exactly where your storage is would be helpful instead of just sitting there pointing fingers
jerry s | Overall ExperienceIt was very hard to place things into my storage unit.
Dee C | Overall ExperienceVery good customer service experience
Dominique M | Overall ExperienceThe new staff rock. I thought I'd never shop with U-Haul ever again in life but the new management has changed that for sure A++
Charrise B | First ImpressionsI arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.
Tonnesha N | First ImpressionsI arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.
Tonnesha N | First ImpressionsThe manager, Mary, went above and beyond to help me with my storage unit. I was so happy with the outcome. The best experience I have had with U-Haul.
billie m | First ImpressionsLost document and staff approved things without my consent. And setting up the proper appointment times
James P | Overall ExperienceAPPRECIATE YOUR TEAM AT THIS LOCATION..THANK YOU...!!!
michael s | First ImpressionsI rented a large unit and the only access to it is stairs and I have a lot of very heavy household items that idk how to get up the stairs.
Briley A | Online Move InOnly one employee to serve customers.
John A | First ImpressionsThe customer service agent on site was very friendly and helpful. She delivered excellent service.
Dennis D | First ImpressionsMy first time coming in, i was given spoken vague instructions to get to my unit. I also was not aware there was no lift or elevator for super heavy/large items, I had to walk back to the main office and ask someone to walk me over to the other building and instruct me on how to use the pads, garage doors etc. It was overwhelming for me personally.
Kimberly K | Online Move InGot a 5x5x7 unit. When asked for pricing on all 5x5 units, wondered why the 5x5x7 was cheaper than the 5x5x4, so I asked if the 7’ tall unit was a unit that was off the ground. Was told “don’t believe so”… well it was. Also, no one told us, the entryway door to the unit only allowed for a height of 5’-8”. I had something that 6’ tall so I had to disassemble it to put it in the unit. The entryway notice would’ve been nice to know ahead of time, as it was almost a foot and a half less than the actual ceiling height of 7’. Other than that, pricing is reasonable and it went smooth. No one took my card info when signing up for the unit, so I hope it’s on file and I won’t come back to an empty unit. I will try calling in the meantime to figure out if it is on file.
Cody M | First ImpressionsThe staff were kind and honest. I really enjoyed their service
JOSEPH M | First ImpressionsEvery time I had contact with employees I was given excuses and a run around.
Brian j | Overall ExperienceThe only thing that was not communicated to me was when I needed to be back to the location with a full truck in order to get a storage unit for 1 free month. I arrived at 445p and was told they did not have enough time to process a new storage unit. They were not suppose to stay beyond 5pm. Luckily one rep stayed over and helped get me all set up. It was very much appreciated because I had hustled all day trying to get back before 5pm. I was very impressed with the truck rental and the very adequate sized storage unit. Just a little communication would have helped.
leslie w | First ImpressionsI had beven to 10 different uhauls yesterday and I was so ready to give up then I just Googled uhaul and that one popped up and I was able to get a trunk
Kendra C | First ImpressionsI was accused of never moved out when I tried to get ahold of them many times I even cleaned and had lock off my unit and someone else at my u haul location had rerented it out and never took my name off unit this is the first time since I had a text war about my Innocence about the unit and now I don't get anything else from u haul but I get a survey to respond too wow really so thank u east street uhaul you really out did your self this time.
heather s | Overall ExperienceThere was plenty lighting outside, but the upstairs part had little light, it was hard to see inside the unit without a flashlight
Jennifer A | Overall ExperienceStaff needs to be more concerned about the job at hand rather than the cell phone an gossip
Brian j | First ImpressionsIt was an easy and smooth experience thanks to Virginia. There were moments I needed to locate info that was needed and Virginia assured me that it was ok to take my time. I needed help with various things and she was there with a smile and inviting personality every time. She even kept up her positive and helpful attitude as I waited while she attended to the phones, always asking if the person would please hold while she finished with her customer. She did not fluster or get annoyed that she was being needed in multiple capacities and I really appreciate her patience and awareness and I’m sure the person on the phone was happy to wait due to her kind tone. She was just a blessing to work with while myself and family were stressing over a move. I also want to point out that she is very genuine and connected with me and my mom very naturally in conversation. She shared with us personal but appropriate things that made us feel welcomed and not alone in the somewhat stressful situation that we were in. I believe just from our short encounter that she has a good heart and I’m sure she is a bright moment in many others days weather it be friend, family, coworker, boss, or stranger.
johnathon d | First ImpressionsVirginia was very helpful and professional. She explained everything clearly and was patient with me as it was a very hot day and I was tired from packing and loading the truck. She helped me find the best size unit for my needs and everything fit perfectly. She is definitely a asset to your company. Thank you Virginia for making this part of my move much easier.
ann R | First ImpressionsI like the back in option for unloading, and the carts are useful, but it would help to have a cart up on the 2nd floor where unit 1767 is. No trash cans ANYWHERE. Water is great, but zero cups. The biggest issue was on Saturday it closed at 10 p.m. and I'm sure if I had backed in would the doors let me finish unloading. Instead I used 30 miles instead of the 5 I originally had. Other than that, it's good place to store especially if your stuff is close to the location
Kenneth B | Online Move Ingee gee is the best
Janiya W | First ImpressionsI had a unit for quite awhile when situations arose the GM Eric Williams and staff were very attentive to my needs and situations even someone higher than he was very accommodating to the situation I was going through so to all you naysayers out there about U-Haul don't judge a book by the cover
Virginia B | Overall ExperienceOut of every storage place I've had to use this one was the absolute best by far. Low rates make it actually affordable, and the staff are beyond helpful.. Working with you and actually caring about what they're doing.
dylan c | Overall ExperienceYes they was helpful and very nice people like a matter baby
SANDRA D | First ImpressionsI had to go to the front counter 4 times, even though I had a reservation, from the day before. There only one person both days. The second day when I went to pickup my truck, the system went down, and wasn't excepting cards, they could only do cash payment. I had to leave and go to the bank to get cash. Then I was given a much smaller unit than I ask for. Again another trip to the counter to get that straighten out. I spent 3 hours in total standing in line 2 days in a row. You need more workers, and better trained.
Nila C | First Impressionsi forget her name she was amazing both of ladies working there very friendly helpful
MOHAMMAd a | First ImpressionsUhaul’s rates are competitive, their security is excellent, and accessibility is excellent.
James M | Online Move InThis location needs help at the front desk....6 to 8 customers are standing in line
DON S | First ImpressionsOverall outstanding Facilites and service.
William T | Overall ExperienceI cancelled this rental before I was able to use it because I'm not able to do stairs.
Terry S | Overall ExperienceTruck leaked during rain and ruined some of our wood furniture. Very disappointing!!! This is why I would not recommend ti no one. Employee said it was not her problem.That we needed to call corporate. Called never received apology or heard anything else about it.
Robert C | Overall ExperienceYall just need to be 24/7
melody c | First Impressionsstaff was rude and Inconsiderate. My uhaul was closed when I have not moved in. I had to call the manager for a refund and had to purchase another unit.
Kennedy B | Overall ExperienceGigi, was wonderful and very helpful.
douglas r | First ImpressionsVery nice ladies!
Brooke A | First ImpressionsI had a terrible experience with this particular location . They way they place you on hold for 30 minutes at a time is unacceptable. I went nine miles for my move , in total, and was charged 156$ . Luckily my debit card was locked. After speaking with multiple employees , I am still receiving emails that say I owe 186$. They also had me down for a storage that I never had #299. Again after speaking to someone everyday for four days straight I’m still receiving emails saying that I owe . Fire everyone and get a new crew . You go up there and everybody is on break smoking , not attending to customers whatsoever . Worst UHAUL in the city!!!!! TIGHTEN UP
Adeva K | Overall ExperienceYou overcharged me charges me for services you Didn’t provide and double charged both months a there Criminals You should be prosecuted
Albert E | Overall ExperienceNikki and Gigi did a wonderful job with customer service helping me. They were very helpful and friendly and took care of all of my needs. They were 11 on a scale of 1 to 10. They are keeps. Also, they followed guidelines and safety to the fullest, a customer brought a propane tank in and walked of and left it. They removed it from the building immediately why making the customer aware which was ignoring them. Then when the customer started paying attention she got mad about the propane tank being placed outside they explained to her they were trying to make her aware she became very irate with them. The two caps are composure while explaining procedure and the danger of having a propane in the building., And the lady kept cussing them out and they still maintain composure. If this was my business I would have both of them on my staff and take care of them appropriately. In my eyes they deserve coodles for doing a great job. 👍 great job ladies you are A1 customer service people in my book with your great smiles thank you for taking care of me properly in my time of need, and looking out for my safety. Tamika G.
Channel T | First ImpressionsStaff were awesome. Checkout with Gigi couldn't have been any smoother. Every time I needed to interact with staff over the last 6 months has always been the same: professional, helpful, and friendly. Will definitely be my first choice next time I need to use a rental or storage facility.
RICK J | Overall ExperienceThe service was wonderful couldn't have asked for better my only problem is they charged me for stuff that wasn't true it said that they put gas in my in the truck when I got it it was on half a tank I left it on a half a tank and I have pictures to prove it that I took before I left the site in Troy Alabama and I also told them that they light came off of the top of my car on the highway and I took pictures of the status of the tow dolly two for my car because it was rusted out and raggedy and very very squeaky and one side of the fender thing on the back of the tow dolly was broke cracked and cracked and broken so I have pictures for that as well
Esther D | First ImpressionsI would have said excellent but I'm not because they charged me for gas when I was supposed to put it on half a tank and that's where it was I had my pictures to prove it but on the other side they were very friendly accommodating and cordial and I didn't use the storage facility
Esther D | Overall ExperienceEveryone was very friendly also helpful and it was really clean!
Tiesha J | First ImpressionsYour costumer service representative told me that “it’s common sense” to check for mileage before taking off with the truck. She never mentioned this was such an important piece of information. Another one didn’t give me the information I needed on returning trucks after hours. She highlighted and told me to go to a website. Both gave me wrong or poor information. The information on how to access the storage unit was wrong, and so was the garage information. I figured it out in my own. You shouldn’t have people who don’t care for costumers working there. It was a terrible experience. I got charged three times the mileage because she forgot to mentioned how important this was and to top it she tried making me feel stupid for her not knowing how to do her job correctly.
Andreina E | First ImpressionsI was told my unit was floor level it was not, I was told there would be a lock in the unit, there was not. Otherwise all seems OK so far
Loretta E | Online Move InLove the ladies that were working in the office. Super friendly!
Noreal W | Overall ExperienceVery friendly staff!! She was able to help me quickly and was especially nice.
Angela M | First ImpressionsWant to say thank you to an AWESOME staff. Ms. Gigi you are AMAZING!! Thank you Soooo... Much!!
toshelle f | First ImpressionsThe lady's at the front desk was really helpful and nice, and one of the guys was really helpful on helping me to make sure I did everything right
Zacharie M | Online Move InNeed to have prompter service on the phone
karen k | Overall ExperienceMr Williams kept my life savings safe on his property
ann f | Overall ExperienceDid not keep the storage it just was not what I needed to little time I had to move and get my thing to your guys storage I got for free . Free is great place and people oseum!!! I just had very little time I had to be out of house so I had to find an easier and faster way to unload at different storage place truck of your goid!good!! Thank you
Kim P | First ImpressionsI love this place very affordable
Darius W | First ImpressionsThere wasn't enough light in the unit itself. The price just kept going.
vicki t | Overall ExperiencePoca atención al usuario, cuando uno se acerca a hablar con la persona está desentendida de lo que uno está preguntando.
ANDRES M | Overall ExperienceStaff was helpful and knowledgeable, especially Briona @ East St location in Indy. She was most accommodating.
shannon k | Overall ExperienceFalse advertisement. Sign says one month free storage with rental but company makes own rules. I was given a reservation with a truck and storage I was only paying for the truck with one month free I had to change my storage date which charged me 109 when I arrived at the store. The Manager I think GM was to busy on his personal cellphone speaking to his friends and was to busy to assist me and told me he didn’t know how long he would be. I will pass on this poor experience and the Nickle and diming that place does. Very ghetto with staff that have zero professionalism or people skills.
Liza P | First ImpressionsVery Professional
Tyrone M | Overall ExperienceMy storage was sadly broken into I moved from out of town and they took almost my entire home
RIVIERA P | Overall ExperienceThis place was so rude and disrespectful
BRITTINA J | Overall ExperienceHabía realizado la reserva para una bodega climatizada de 9x14 y cuando llegue al sitio me dijeron muy frescamente que ya no tenían disponibles, sabiendo bien que la reserva se hizo con bastante tiempo de anticipación por lo que venía de otro estado, me tocó tomar un 10x10 y dejar esta bodega sin acceso porque pedí una bodega para todo lo que llevaba en los dos trailers. Me pareció de mal gusto esta situación ya que deje muchas cosas sin poder guardar en la bodega por no tener el espacio suficiente. Ahora bien, me habían dicho por la llamada que realice para hacer la reserva de los dos trailers que por cada trailer tenía la opción de un mes free en la bodega y cuando llegue a esta bodega me niegan esta opción que solamente es un mes por trailer y como mencioné anteriormente rente 2 de estos.
ANDRES M | First ImpressionsI got over charged and Uhaul refused to refund. Customer advised that I get I touch with the location for the refund but the location said to contact customer service. I kept being pushed around till I gave up.
David N | Overall ExperienceLighting in the unit was poor
KATHRYN S | Overall ExperienceExceptional service from start to finish.
Thomas W | Overall ExperienceStaff was not helpful or friendly. I will not use this location. I use to love this location but these new female. Not good .
lorna A | Overall ExperienceOnly because I could never get anyone at this location to ever call me back or email until after several attempts but otherwise I will come back if I ever need to
Twyuan w | Overall ExperienceThank you and I would use this uhaul and storage space again.
KEVIN G | Overall ExperienceThe staff went above and beyond; helping me change my drop off location and get into my storage unit. They were very delightful and personable! They really helped relieve the stress of a hard day. Great work!
Olivia Q | First ImpressionsThe staff and manager is rude and unhelpful.
Claude W | Overall ExperienceI was supposed to have a lock included and in my unit ready for me but it was not there, thankfully a quick trip to the office resolved that. However second floor units are up a steep flight of stairs with no elevator, down narrow hallways, and low clearance in the units themselves. The website is not clear in the dimensions and several people moving in at the same time as me also had the same thought as we all couldn't fit all of our stuff in.
Emily M | Online Move InGentleman who checked me in was very helpful, provided and applied promotional 1 month free benefit, and fast and friendly service.
Tamesa G | First ImpressionsEric and Brianna were insanely helpful. They went above and beyond to help me out during the few hours I needed it most. I genuinely appreciate the effort we all put in together that made this such a wonderfully convenient move.
Taylor K | First ImpressionsThe only problem I had was not being able to cut off my own lock when I lost my key! I had to pay 50 dollars for someone else to do it!
CAROL L | Overall ExperienceI satisfied with the services
MARIE F | Overall ExperienceI was told there was a 10x10 storage unit available in the system but upon arriving at the unit it had a lock on it. I was then told that there were no more units available. However, I was given 100 more free miles for the inconvenience.
Gerald C | Overall ExperienceBuen servicio
Maribel M | First ImpressionsThe manager and the entire team were fantastic. Never a worry about my belongings and Eric was a pleasure to deal with. He is the opitome of great customer service and leading by example.
Darin T | Overall ExperienceI had my storage for 3 years It was cool all my items were still in good shape minus a couple cobwebs lol
Kenyatta C | Overall ExperienceI reserved two units but only one was found when I arrived. The staff fixed it, no problem. Very helpful people but confusing storage access when cards and doors.
Mindi P | First ImpressionsOnly issue I have is not having the availability of a large unit to be able to store my property. Having to rent three different storage unit and a possible fourth one to complete my move. Slot of money for 4 storages. But very happy with store employees. Very busy store.
Voca B | First ImpressionsWasn’t provided the equipment I rented, wasn’t informed about the storage unit well, employee shut and locked the front door to the storage unit and told me to use the side one while in the middle of unloading and storing
Dustin P | Online Move InNeed more people skills rude to customers there lack of communication is off
Tiawanda M | Overall ExperienceThe staff was rude and they were on their cell phone and doing video call’s. The customer’s heard their conversation which was a lot of cussing talking about sex.
Tammy C | Overall ExperienceThank you
Stella L | Overall ExperienceThe manager was helpful even assisted me when my battery in automobile went out. Thank you again!
Stella L | First ImpressionsEs un gran centro de storage muy bien el trato es muy bueno al cliente y es de gran ayuda para la gente que necesita un espacio de almacenamiento para sus pertenencias gracias a estos lugares gracias por existir y por su ayuda.
Maria T | First ImpressionsWorker were very rude and inattentive. Store was busy and I’m sure they were try to multitask however going out on a break when there is a store full of customer just seems inconsiderate
shareese H | First ImpressionsEverything was great. Only problem was the amount of junk people were storing and their junk getting dangerously close to my brand new camper.
kenny l | Overall ExperienceEmployee was very nice and knowledgeable about her job everything in timely manner
angela p | First ImpressionsToni & Brandon went above and beyond the call of duty, they not only made us feel right at home but were super friendly and amazin!
Darin T | First ImpressionsWhile I think everything was clean and well maintained, I think it is absolutely asinine that there are no elevators or ramps for the second level storage units. I think it’s ridiculous there are no dumpsters or anything that u can use without being charged.
Kimberly M | First ImpressionsUpon move out, I asked for access which the female worker stated ahe couldn't help me, when I pick up a business card to call the GM (Eric Williams) she stated " no I'll call him" and proceeded to race me in dialing his number. End result the GM gave me a code to have access but the rude employee cause me to not be able to return my equipment the same day.
Catina B | Overall ExperienceFrom the minute I got there, the staff had no clue what units were available. I had a unit reserved and they said it was occupied. It took them 30 min tkk ok locate another one which ended up being two smaller units up a ton of stairs. They put me in 2 smaller units and sold me licks that apparently they don’t approve of because every time I came to add or take away things there was an extra lock on my unit. When I went I ask about it they said it’s because you have a lock that isn’t approved. The lock they sold me and told me to use for my unit. I’m hey have no idea what’s going on, what’s available or how to maintain the availability. It was a mess and I don’t know how they’re keeping up with anything at this point.
Melissa J | Overall ExperienceI haven't left ... Just moved to a larger unit
ALAN S | Overall ExperienceThe employees didn't want to listen they just wanted to get me in and out. The only way they wanted to help me was when I got mad and had to raise my voice.
Claude W | First ImpressionsAnthony Johnson was the most helpful employee I’ve ever encountered I really appreciate him!
Adria M | First ImpressionsTo long of a wait time for help. I left after waiting 20 minutes there was only one person working at counter.
CHARLES M | First ImpressionsSouth East UHaul Employees are the best, very professional. Very impressed
Melissa S | Overall ExperienceEveryone was very nice.staff was very helpful and friendly.storage units were clean and well kept.would recommend to everyone.
Mary A | Overall ExperienceExtremely courteous and knowledgeable and helpful.
Joel S | First ImpressionsVery friendly environment very professional employees
Elizabeth T | Overall ExperienceThis store was severely understaffed. Only two people on the property, one to take returned equipment and one to assist the long line of customers. However, they got the job done, but at the expense of many customers losing time on their moving experience. Please get help for these guys, before you burn them out and lose them!
Holly H | Overall ExperienceNeed to explain the entry system to the storage units to new renters.
John D | First ImpressionsMy experience was bad from the beginning. I arrived at 8am to get my rental and was told it was rescheduled to 12pm. When I arrived at U-Haul at 12pm I had to wait in a long line. When I finally got to the counter they told me my reservation was canceled. That got fixed and I was given a smaller truck than I had reserved. I requested a storage unit and was given a unit far away from the location I was at due to the employees credentials not being transfered to his new store. I was running a little late getting the truck back and was charged another full day. The employee that fixed my storage unit was extremely helpful!
billie m | First ImpressionsWonderful experience!!!
Spring D | First ImpressionsBen was amazing and provided exceptional customer seevice!
Carl W | First ImpressionsI made the arrangements for your storage unit at the same time i reserved a u haul rental truck. I was told at that time that the unit was on the first floor and the cost was $109.95 a month. When i went to the storage facility i was told the unit was not on the first floor and the cost for a unit was $129.95 a month for a unit on the first floor. I showed the gentleman my paperwork stating the quoted cost and explained i cannot do the stairs at my age and since there is no elevator i have to use a first floor unit. He told me the person i spoke with does not know this facility and does not know what are first floor units. I asked to speak with a manager and was told the manager was not there. I asked him to write down the name of the manager so i could call to get the pricing resolved. He did not do this. I am also unhappy that the first floor unit is smaller than the other one due to the ceiling height. The other issue is the lack of lighting in the unit. It is very difficult to see to move or find items. I would like to be called about these issues.
KATHRYN S | First ImpressionsI was post to got something taken off when I brung uhaul back my sister was found dead
Shanik W | First ImpressionsI never got the free lock with my unit. There was no lock in the unit either.
Andrew B | Online Move InThank you
SCOTT B | First ImpressionsHorrible almost EVERYTHING! The fact i had to come back to fix a problem that should have been resolved the same day as it happened just by following the order of return but instead it caused a whole mess and a half and multiple trips and even more reversed payments and staff being embarrassing loud and over talking me when I was explaining things to my grandmother. But honestly If I hadn't kept my multiple original copies of the transactions I would most likely still be told the wrong information about the reversed transactions and made to think that I need to pay because I didn't pay for anything because I'm getting first months rent free when infact I had proof to prove them wrong and not end up getting overcharged. It is infallible to think that employees and even employers would tolerate such an act of unproffessionablism towards the customers.
Amanda S | Overall ExperienceI reserved a Ubox and they did not jave one but failed to let me know in advance even after the fact that they had a note put in 2 days earlier that the customer should be notified since there was no uBox available. I drove with all my stiff for loading to the location to find that u box is not available. I was flying out the next day and hence had no alternatives . For now i put it in the uBox at their facility. But will need people to move it from storage to U-box.
Manoj R | First ImpressionsWe had a r.v stored there and it belong to our decreased son it was broken into 4 times and someone who rents there stole alot of my sons tools and old car parts and his camping stuff among alot more stuff that can't be replaced I will never rent their again they care less about your items
alvin s | Overall ExperienceNeeds lights in units
Jeffrey T | Overall ExperienceThe staff at this store were amazingly friendly and helpful.
Chris C | Overall ExperienceThe staff at this location is very helpful and friendly. They take pride in their work.
Victor F | First ImpressionsWorkers were all incredibly disinterested in helping me with anything. Was told there was an elevator but there was not one for my unit. Also was told there would be a lock in my unit, had to go ask the customer service people for one, they were still rude about it. Easy experience just bad customer service. Room is fine and facility is fine, just crappy employees.
Peter D | Online Move InExcellent with the staff and location.....VERY POOR when I am trying to get in touch with a human on the phone.
Cheryl P | Overall ExperienceThe pick up in Des Moines was a hassle as well as the drop off in Indiana.The staff at storage unit were very very RUDE.
Melissa N | Overall ExperienceIt would be very helpful if there was someone on duty in the office 24/7. That was the only real problem we ran into. We had questions only anon site employee could answer and there was nobody to talk to in the middle of the night when we were forced to do most of our moving due to work schedules. Otherwise it went smoothly except for the website is much too complicated for a first time user at 11pm at night plus the wait time to connect to a person is extreme not a fan of your web and app sites. Much more person to person contact needed. Would also like a facility like this one closer in Greenwood this was a major drive every time we had to go to the unit for anything.
JUDITH N | Overall ExperienceTalked me into renting with a free month. I told them my concern on late fees because I'm on a fixed income. Manager told me not to ever worry about fees since I am a veteran. Well then they made me pay late fees. Then up on my termination of the unit I attempted to rent a truck and they started telling me stories about when to have the truck back. The manager was so ambiguous that I informed him I was concerned about his behavior and would not be renting a truck. Another case of young thugs trying to take advantage of a senior citizen. I will never ever do business with Uhaul again.
THOMAS L | Overall ExperienceI really enjoyed having my unit sorry I had to move out if I need u again I will sure call u back thank u some much for having me as ur customer
Michele B | Overall ExperienceNot what I rented when arrived.
Melissa N | First ImpressionsThe 24 hour surveillance on property security Gates around the units there isn't a reason why it shouldn't be accessed 24 hours
cher b | Overall ExperienceThe storage is very easy to access, the staff is friendly and we all receive an individual set of password to get in to the storage, which I think is safer. However, we are in the second floor, which is really hot and humid. But other than that I think is pretty good
YU-Tzu C | First ImpressionsI would’ve preferred the office hours until 8pm.
Nilsson H | Overall ExperienceI arrived to the property to ask about moving my storage to a smaller and cheaper one. I was told that I could not do that until I paid $104 for my current storage. Although my current storage was a free month when we moved in. I tried getting the manager Eric Williams to explain the free month process to me. He started being belligerent when I told home he wasn’t explaining something right. He was beyond rude and very unprofessional. I couldn’t understand what he was sayin so I walked out to leave. He followed me and my fiancé to our vehicle were he continued to use profanity yelling and screaming. Almost 10 minutes later employee Brittany called and said the manager Eric was evicting me same day and I had to move out. This location needs new staff and a training course
phallont'e g | Overall ExperienceMy reserve time got switch without being notified and storage unit was wrong size given upon reservation
CRYSTAL R | Overall ExperienceThe truck jurked alot
Savannah H | First ImpressionsI waited 2 hours in line, where 1 person was at the counter complaining more about being the only person at the counter than actually trying to help people. Once I got to the counter, the rep wasn’t able to process my payment for my time in the storage unit and asked me to leave and call another time. It was also extremely inconvenient to move heavy furniture to a second floor storage unit without an elevator.
Spencer S | First ImpressionsI thought the online processes were going to be helpful, but it wasn't. I went into the rental office to get directions to my unit and make sure I had the right size and the gentleman that helped me acted like he was put out to help. I had rented the unit before the truck and after I rented the truck was given a month's free rent. When I went to get information on my unit and upgraded the unit I mentioned it and was asked if the truck rental was local or out of state and when I said it was local, the guy told me that it doesn't qualify! I came back in a couple of days later and started the online check in for the truck and when I went in the guy helping me had the wrong name and told me the rental was canceled and then he said my rental must not have gone through and was being argumentative about it. I had to pull up the text confirmation to get the truck! When I made the reservation I included a dolly and furniture pads and upon finishing the rental was told there isn't a dolly, I was refunded for it but still. The whole process was pressing! I went in the building to return the uhaul and was told to take the key outside and someone will get it then was told to pull up to equipment return and someone will check it in and send me a receipt. I sat there for 25 minutes and no one bothered to stop and speak to me until I decided to leave. The big units are upstairs when they should be on bottom floor. This place isn't ran well, the employees seem annoyed to be there. I won't recommend this place for anything.
Kathryn G | Online Move InEric is an angel and deserves a raise and like eight weeks of paid vacation. Kevin sucks, doesn’t hold himself accountable, doesn’t value clientele and he can go choke :)
Jessica Y | Overall ExperienceHad a large outside space for six years. Nice people always with any problems I had were correct ASAP. Leaving only because I sold my motor home due to illness. I would highly recommend this location
MIKE L | Overall ExperienceY'all need to hire somebody up there people were standing in line everywhere.
lynette l | First ImpressionsIt is very hard to get in contact with anyone at this location via phone and when I did get in contact I was given conflicting information.
rick a | First ImpressionsJonathan was very helpful answered all my questions and help me with my storage unit. Show me how everything worked and was very polite
MISTY S | First ImpressionsThe salesman that helped me was courteous and friendly. He answered any questions and made sure the process was smooth.
Tracy S | First ImpressionsThis location has great customer service & Justin ( Manager) went above and beyond due to my emergency move away from abusive husband. I dont know if its policy but I am greatful for his assistance with my situation & needing late night assistance. I hope uhaul helps others like he helped me have the option to "get out" & not miss work. I have to rate this store an 20 out of 10. Amanda
Amanda S | Overall ExperienceThey are always super helpful
CHRYSTAL G | First ImpressionsI can't remember his name, however, the gentleman that signed me out had a slight limp from a leg injury couple of weeks ago. Very respectful gentleman. As well as everyone that I've encountered at your professional facility. Thank you for your professionalism. Sincerely, Tim Cook.
Timothy C | Overall ExperienceI paid for a storage unit, when i arrived to uhaul to put my belonging i was given a unit that belong to someone else, they where closed.. The manager Justin was called he was very RUDE! hung up in me and my daughter face. I had to get a storage some where else! Anyone looking for a storage this is not the place to go!!!
ELIZABETH J | First ImpressionsI was moving my son from another state I needed somewhere to store his washer and dryer. I didn’t get to the facility until after hours it took me 45 minutes to find my unit for me only to discover that I could not install a washer and dryer in it as it was an upper level Unit. I was unable to exchange unit for a more appropriate one so I ended up having to cancel my friend home find another place for my belongings and still had to pay for one month of rental when I never actually accessed it.
Cassondra N | Online Move InIf I ever need a storage unit again. I will use them again.
Lorenda H | Overall ExperienceKevin was amazing & super friendly & helped me when no one else would
BOBBIE E | First ImpressionsI have no complaints at all. They were very friendly and helpful and even walked me to the storage and it was the size I needed... 😊
april a | First ImpressionsI definitely would recommend uhaul east street indianapolis to friends or family. They are very convenient and the staff is so friendly.
Brandy B | Overall ExperienceThe team helped me get a great Covered storage spot for my boat! Thank you very much.
Robert M | First ImpressionsI still have an incident with damage to my vehicle from an overhead door to tend to with management, but overall you guys have been great.
JEFFREY R | Overall ExperienceI rented another uhaul at move out. Am I qualified to get my last month for free?
Delores N | Overall ExperienceDyson cleaning the workers work with the people real nice
eddie s | Overall ExperienceCassie was the best help... Thanks for your service
Ernesto C | Overall ExperienceCassie was the best help I could ever receive.... Thanks for everything... Tenant 1077
Ernesto C | First ImpressionsWe moved. That the only reason, we got out. Thanks
JOSE R | Overall ExperienceMy husband and I always enjoy renting the trucks as well as, the storage units at East Street Indy Uhaul. The staff is always ready to help & always friendly! Keep up the good work!
Nedra G | Overall ExperienceErik was awesome! Very friendly and efficient!
elly k | Overall ExperienceWell satisfied
BILL L | Overall ExperienceEverything was great, from check in to customer service
Tonya T | First ImpressionsThe people are rude. I would never use u-haul again.
stacy b | Overall ExperienceVery helpful.and accommodating. Went the extra mile to help me.
Robert L | First Impressionslate evening not a good time for employees
TIMOTHY S | First ImpressionsVery clean facility! The staff is always friendly & helpful!
Nedra G | First ImpressionsI had excellent,. quick and professional service.
Mark Y | Overall ExperienceEverything went smoothly
Eyvine H | First Impressions5 star service
al p | Overall ExperienceStaff was very nice
Michael A | Overall ExperienceThe staff was very nice and the customer service was top notch
danny m | Overall ExperienceStacy went out of her way to make sure i was taken care of and happy. U have a great employee in her and will continue to do business with u-haul because of her.
Lee C | First ImpressionsThanks
RODNEY S | Overall ExperienceThe customer service was great. The deals were even greater.
gloria m | First ImpressionsNice and safe facility. Very good customer service. I have rented trucks and trailers from them and a covered RV storage space. They will stay my go to place for those rentals.
Troy H | Overall ExperienceI will never go somewhere else because they are cheap n storage and very helpful with their customers
Jeffrey S | Overall ExperienceIf I ever need storage again. I would come back to U Haul.
BETTY W | Overall ExperienceThe workers were all very pleasant
Stephanie T | Overall ExperienceLook forward using you guys again soon!
Eyvine H | First ImpressionsThe staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.
Daniel T | Overall ExperienceManager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.
barry a | Overall ExperienceAll the staff are great and helped me with all my questions and requests
Jason C | Overall ExperienceVERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE
RALPH K | First ImpressionsNeeds more desk help too many people waiting to get helped
John F | First ImpressionsDirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.
RUSSELL S | Overall ExperienceAhsley Magee and all staff were wonderful to work with and did an exceptional job
Jason C | First ImpressionsVery good customer service
danny m | First ImpressionsI would like to thank everyone on the help with my move out. Stacey was very helpful.
DEBBIE C | Overall ExperienceAll was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul
john m | Overall ExperienceSuper smooth transaction and exceptionally friendly and helpful staff.
Paula C | Overall ExperienceGreat Place !
John P | Overall ExperienceThis team does an excellent job - from the Manager to your tech that installs hitches.
William T | First ImpressionsVery nice, professional people. I felt safe and secure storing my items at this facility.
Heidi B | Overall ExperienceThe young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.
amanda s | First ImpressionsGood experience
Kevin B | Overall ExperienceWow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.
WILLI P | First ImpressionsEasy access and very friendly staff.
Brian C | First Impressionsstaff was very helpful
loraine r | First ImpressionsOverall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.
Erin D | First ImpressionsOnly problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card
felicia f | Overall ExperienceI receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.
Nichole f | Overall ExperienceKnowledgeable and friendly staff. Very affordable and security is top of the line.
Chuck S | Overall ExperienceA+
Jason C | First ImpressionsThey were so helpfull and on time.
Julia N | Overall ExperienceNa
Jeff S | Overall ExperienceThis is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.
Leslie W | Overall ExperienceOverall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.
JANET V | Overall ExperienceChuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!
Marianne M | Overall ExperienceChris was incredibly helpful every step of the way!
Mycal G | Overall ExperienceYour bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a
Stacy a | Overall ExperienceI Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything
treveka j | Overall ExperienceStaff was always willing to be of service and addressed issues quickly.
MARSHA R | Overall ExperienceCustomer service was Excellent!!!!!!!!!!!!!!
Larry L | First ImpressionsNo comment at this time
LETA/ J | Overall ExperienceThe rental process was quick and easy.
Robert G | First ImpressionsI can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.
Leamon L | Overall ExperienceChuck & the gang are always on top of it!
Randal / | Overall ExperienceThe sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell
Jill W | Overall ExperienceNone
Shannan B | Overall ExperienceWell clean and good employees thanks for y’all time.👍🏾
sedrick b | Overall ExperienceI wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.
Tresia T | Overall ExperienceUpon move out noticed mouse droppings on my stored items, it was pretty widespread
Oladipo O | Overall ExperienceStaff was rude quote was way under cost
Carla S | Overall ExperienceFacility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.
MICHAEL S | ReservationTerrible
KAREN F | Overall ExperienceVery good they said I will get one month free
JENNIFER C | Overall ExperienceEmployee’s abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.
Jill W | Reservationgood delivery driver
david n | Overall ExperienceI had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.
Shawn H | ReservationNo light,you have to buy a lock.
Beverely H | ReservationIt’s was a pleasure working with you guys
Johnny R | Overall Experiencewish they had elevators in the building
keith f | Overall ExperienceNothing else to say
Bruce c | Overall ExperienceGood
RANAY R | Overall ExperienceThank you for having a great facility for my storage needs.
ERICA W | Overall ExperienceI never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to
Vonda S | Overall ExperienceVery convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.
Darby M | Overall ExperienceSmooth process from beginning to end. Thanks!
Mark G | Overall ExperienceThey were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st
Alice P | Overall ExperienceEasy to do business with
Helen W | Overall ExperienceThe service was great. Thank you very much for your help getting into the area.
ANTHONY B | Overall ExperienceService was awful... Some we friendly like the guys outside in was rude.
Renee J | Overall ExperienceI reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.
CRYSTAL B | Overall ExperienceGreat experience
corey l | Overall ExperienceClerk didn’t end storage agreement on the day I requested.
CORTINA T | Overall ExperienceVery professional..great to work with
Beverly D | Overall ExperienceAlways busy could use more help maybe
Debbie E | Overall Experience