Staff very friendly, professional and helpful.. Faculty extremely well organized and clean. Would use them again.
Marc PoulinCustomer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine. No need for improvement.
Barbra VanBruntMore worker to reduce the time it takes to complete work. The mechanic was shuttling between installing the tow package and attending to customers at the counter. He did a great job though and made a small discount for spending more time than anticipated
divine NkwenuiI've encountered, no problems,
Eddie TaylorNo comments
Michelle LucianoSpencer B, was an excellent rep. He explained everything thoroughly. I hate that window thats in front of him at the register but I understand. Anywho, Spencer answered all my many questions and explained the DropBox and all. Keep up the great work!
Ashley AllenEmargeea had great customer service. Very professional and helpful throughout my whole process. Great job. Love the service. Thanks
Terrell HammondsTo remind us as customers that wow may need a dolly, boxes or any other equipment that may beneficial to our move.
Shanta RobinsonWhen turning in equipment. Someone should really be there to accept the equipment. Ensure equipment lights are reset
JULIUS CLIETTAlthough I rated the equipment as clean, it wasn't really spotless, but it wasn't filthy either. I feel the interior pickup truck should have been vacuumed and sanitized.
Emmaretta SwigginsThey did not have anything prepared. I went through the steps online and they still had me take 45 minutes in store. The dulley was also not available when. So I had to leave some of my appliances which was very inconvenient. This was a very frustrating process and I expected it to be way easier. No steps to follow just handed me the keys in my hand.
DEIZHA GRAYSON | Online Move InTruck winshield was dirty...loked like a spil on it inside and the interior smelled strongly of smoke. Vehicle ran well. Excelllent, friendly service otherwise.
DAVID WILMOTThe truck was clean, but the low tire indicator light stayed on, and I was unable to see the milage. I was worried driving.
Eddie TaylorExcellent
Belkys ChacinThe two service Representative were pleasant and helpful.
Delroy NeathAnytime I rent a truck from you guys it is a great experience for me thanks
Lavenia lucasExcellent customer service at this location..However the truck was very dated and ran very loud..
Monica EdwardsNo problems today. Need to make the print legible on the receipt.
GAIL MYERSQuick easy return. No issues.
steven strunkExcellent service.
Darrel DonaldsonI had reserved an appliance dolly and it was not available.
Yvonne GummGreat customer service.
Tammie ThompsonEXCELLENT SERVICE
AMBRE HILLTires were bad (one blew on trailer one had a leak on the truck) . Did not stay true to quote as discussed over phone . Was forced to pay for accidental coverage. Roadside assistance took 4 hours to reach me .
Aubrey PressleyNo with an exclamation . How UHaul allows a manager that profiles and treat customers so poorly to stay in place is beyond me . I am paying customer that still has UHaul equipment but I returned everyone of the ones I have back to that location. Their lost !
TREVOR WRIGHTThe store manager is very dishonest and treats customers unfairly .
TREVOR WRIGHTNothing, everything was great!
Brenda RuffinWhen I returned my trailer hitch I was the only customer in the store. IT TOOK THE EMPLOYEES 30 MINUTES TO COMPLETE IT. When I walked in they were looking at something on the computer. Finally, after a few minutes I was told to wait. Then I was called up to the counter and gave my info. From there I HAD TO ASK FOR A RECEIPT AND THEN TOLD THE GUY WOULD UNHOOK THE TRAILER. I PARKED WHERE SHE SAID AND WAITED ANOTHER 15 MINUTES FOR THE GUY TO COME OUTSIDE! HE NEVER SAID ANYTHING TO ME, NO THANK YOU, NO SORRY, NOTHING! HE UNHOOKED THE TRAILER, PUSHED IT IN THE SPOT AND WALKED AROUND THE BUILDING! I have used this location several times. Staff and service have ALWAYS been wonderful. Actually I and my family have used U-Haul quite a bit, especially over the last year. THIS IS THE WORST EXPERIENCE EVER! I/we will continue to use U-Haul, just NOT THIS LOCATION, because of the experience with this return.
QUINTIN ScottWhen I rented the U-Hall, I was told it was $19.95 per day for days. I picked up the truck in SC on 1/23/24 and dropped it of in Miami on 1/26/24. When I got there your representative charged me an extra $112.00 for which I was very upset about because that was not what I agreed too. The manager then said to complain to headquarters about the situation. I think it very poor management indeed and I also put extra fuel in the truck which was not taken into consideration. I would like to be refunded if my 112.00. Thank you
SherryAnn PalmerGreat customer service
Jacobe HawkinsMake sure vehicles are in working condition.
Quinton YorkJust continously be courteous to customers well done!
JANICE BraceyI returned the vehicle with a full gas tank only to find later on in the bill that was a quarter tank empty which led to an absurd charge in the bill. When dropping off the keys make sure they give you a final receipt right there and then. Otherwise they might run the miles away as well.
Salvador TorresMergee was great, very knowledgeable, understanding and helpful.
Rae BatesCustomer service was excellent and professional
Cheryl TomlinGave me one day for 49$ had to be returned on Christmas Day what kind of bs is that .
Joshua FlowersHave more knowledgeable staff available. The information provided is inconsistent.
Felicia OrangeI don’t know, I had no problems with the company they helped me. Thank You
Calvin JohnsonIt was a good experience with the company
jesse washingtonVery helpful when picking up the trailer. Very helpful when dropping it off. Also assisted with selling us extra things we needed
Adriana Sanchez RomeroBetter over site of this particular location
MICHAEL MYERSThe truck was not cleaned. It smelled like smoke. The driver side door made a popping sound every time you open it. But it at least got the job done.
Carlin DantzlerThe location was fine. The experience with U-Haul overall was below average.
Christina CrawfordAdvertise certain deals but when you get to the location the deal is said it’s not for their location. Staff friendly but wasn’t helpful when it came to correcting certain issues that was caused in their end.
THOMASINA RUSH | Overall ExperienceI like the professional courtesy and genuine concern the the staff should when they were assisting me with my purchases. I also like the clean and organized atmosphere in all the service centers. Thanks, James
JAMES WATSON1) The truck smelled terrible. The air spray used to cover the odor just made it worse. 2) The air conditioning only worked on max. 3) The upper brake light would not go off. Only noticed at night when getting something from the truck. Luckily I noticed and the battery did not die. Had to waste time calling and waiting for a repair guy. He disconnected the light instead of fixing it. So I was driving with one less brake light. Supper safe! People were nice but the truck was horrible and cant believe you rent something that smells bad, air does not work and the brake light was disconnected! Gross and unsafe!
William TippingAbsolute worse experience ever. First, I signed up to pick up the uhaul at 6 am using self pickup. I got there at 6 and it took an hour for me to retrieve my uhaul with all the questions that could have been done prior to picking up. I had to call the help line because it never gave me the code to the key box to retrieve my key. Once I brought it home, the movers arrived and noticed a lock on the back door. U-Haul forgot to remove the lock and the only way to get it off was to bring the uhaul all the way back to the company. Honestly, overall uhaul made this the worse moving experience ever!!!
Ashley BuhlHorrible lot. Bad location.
Nathan HoltsclawJessica was excellent. She needs to be promoted. That’s what you can do to improve
Jasen Campbellkeep being helpful in every way possible as needed daily, kind, courteous.
Sheyrian DavisVery tight location, only one way in or out. Can only turn right and have to turn around in very congested traffic to get to the highway.
brian pascoOk
Amuzaffar IbragimovaVery good 🫡
Nagash FrancisI have an issue with the term mobile pickup. Mobile pickup should until not entering the office or location. I was under the impression that I would go to the vehicle and it would be unlocked through the mobile device similar to Toro and other rental applications. Nowhere did it tell me that I needed to enter the office. It told me to locate the vehicle on the lot and then began the verification process of taking pictures and assessing the vehicle for damage. I was on hold and waiting for callbacks with customer service for over and a half hour from when my rental was to begin until I was informed that you need to pick the keys up in the office which kind of defeats the whole purpose of being a mobile pickup on the application it should inform you that you are to enter the office to pick up the keys. Never was. I told that only to locate the vehicle in the lot which would lead me to believe that they had left the keys in the vehicle. Just a suggestion for my experience
Brian MyersCustomer service and professionalism are a joke. I booked in advance two times and both times were horrible and they didnt have what i reserved after telling me they did, and another time they booked me for the wrong day. Go to enterprise and skip this location all together
Bruce SweetingNo improvements needed. Service was excellent!
glenda stephensonA bit hard to find. No one ever bothered to message me back. It took weeks to get a move out approval and they still tried charging me for another month.
SHAE STEWART | Overall ExperienceNothing comes to mind. Counter people were very polite and helpful. The job looks good and was accomplished within the estimated time. Haven't used it to tow anything yet nor have I had the occasion to connect the lights.
Joe UnderwoodAlthough my storage location was clean, well lit and secure. The manager at this location is not helpful and when giving information from staff on downsizing my unit and getting a refund which is what was expected. They ended up stating I was no receiving a refund like told, therefore I moved out early and they kept my money. The girl in the office did not k ow how to switch my account so closed one and made a new account. All around misleading information and poor customer service.
debbie champagne | Overall ExperienceI highly recommend this location.
JOHN MARSH | First ImpressionsThe Change in management from 2021 made a significant improvement for service. The staff is extremely professional, friendly, and helpful. The facility is clean and conveniently accessible to get to. The only concern I see are needing more parking spaces. But overall, one of the best facilities U-Haul has in Columbia. Thank you for all you do to make your customers feel appreciated and satisfied.
Mary Bowie | Overall ExperienceAngela Balance. Knowledgeable, efficient, an excellent example of friendly service.
DAVID JONES | First ImpressionsLove it!!
Margot K Wyss | Overall ExperienceThis particular uhaul facility was the worst designed I've ever seen. In addition to storing my items, dropping the trailer off was a horrible experience. I would have appreciated a drive through facility vice having to back in the trailer to drop off.
Michael Kerver | Online Move InAwesome 5 years!
Lakeisha Miller | Overall ExperienceThe staff was fantastic. The facility was conveniently located and clean and organized.
Susan Blackston | Online Move InWas very pleased and happy with the staff and their service that they provided for me and my family
Marie Washington | First ImpressionsWould use again
charlotte mccoy | Overall ExperienceI had no problem with this storage facility and would recommend it to others.
Ethel Moore | Overall ExperienceThe staff was perfect the supervisor was fat and lazy and rude and she doesn't do her job and she's a liar
Lynette Ramos | Overall ExperienceRates a little steep and I was unable to use my discount at this location. Also double charging late fees is a bit extreme .
Rebecca Brown | Overall ExperienceMy reservation for the trailer got cancelled in Monroe, GA. My reservation for storage was cancelled in Columbia, SC. Finally, even after the U-Haul employee walked with me to confirm the unit was empty my contract never got cancelled causing my bank account to overdraft. To sum it up in one word... INCOMPETENCE
Thomas Davis | Overall ExperienceAfter making reservations I had to go to another store to pick up the truck. I also had to switch storage rooms due to leaking ceiling.
'Renee Fraiser | First ImpressionsThe staff at this U-Haul place was remarkable.
Thomas Davis | First ImpressionsIt was always an issue with them
ebony howze | Overall ExperienceI was never given access to my storage unit ever!!! The key was never at the facility and promises to contact me when my key would be available over happened. I had my unit from 2012 and was told I had until March 3rd to pay I came on March 2nd and all my Belongings were sold the day before. I was treated poorly by the manger and shut down. Then a general facilitated letter was placed as the one sent and it was not the same one I got also it was verified in a phone call that o had unto 3/3/22. Also in person on the 3/2/22 the days were counted and I had until 3/3/22. I’m very unhappy and disappointed that a long term tenant would be treated this way. I’ll never use nor recommend this company. Prior to this incident there was another big problem with management. I’m devastated. And had to be hospitalized due to the upset and mistreatment of not having access to my unit and not being given an opportunity to make my payment on 3/2/22.
MAUREEN MYERS | Overall ExperienceThe staff here is very friendly
vancleff matthews | First ImpressionsIt took 3 tries to get a useable storage unit. Either the insulation was falling down of the door latches were malfunctioning. It took 45 plus minutes to drop off the trailer due to being understaffed.
Richard Nadeau | First ImpressionsExcellent customer service
Michael Taylor | First ImpressionsI received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn’t believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn’t have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn’t work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should’ve taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.
Cynthia Brown | Overall ExperienceI always come to this location. Great service
Avery Arrington | First ImpressionsMy unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.
ambra culbreath | Overall ExperienceAny issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅ 👌🏾👍🏾
Tanya Respers | Overall ExperienceMy close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!
Faith Wallace | Overall ExperienceFriendly and helpful, I go out of my way to rent from these location
Wayne Whitmore | First ImpressionsManager of facility was really nice and helpful to me and my husband.
CHERISH PAYTON | First ImpressionsCharnetta and her team does a great job running this facility.
Thomas Gawlik | Overall ExperienceThe manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I’ve been waiting since March 31,2021
MAUREEN MYERS | First ImpressionsBad Experience.
Patricia Lucas | First ImpressionsI would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.
Carol Underdonk | Online Move InI closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I’m also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn’t have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don’t worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn’t receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I’m waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn’t say anything until I asked her was everything taken care of and then she stated yes you’re good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.
CHASITY MURLES | Overall ExperienceGreat service - especially from Nette (spelling)
MATTHEW DAVIS | Overall ExperienceOne female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.
liz thomas | Overall ExperienceI hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.
Anita Gardner | Overall ExperienceWould definitely rent again from U-Haul. Excellent service.
BRENDAN WOOD | Overall ExperienceI want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Thank you!
toni fitch | Overall Experiencenone
Billy Burgess | Overall ExperienceGreat for your storage
corrina byrd | Overall ExperienceFantastic Customer Service!
JEVON PRIESTER | Overall ExperienceFast, convenient and very helpful EVERY time I came. Thanks!!
Jamie Johnson | Overall ExperienceWhen my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!
toni fitch | First ImpressionsMean employees lazy manager has horrible attitude
martin griffin | Overall ExperienceVery friendly and helpful staff
Warner Manning | Overall ExperienceGreat customer service!
Courtni Evans | First ImpressionsVery nice staff, prompt service
liz thomas | First ImpressionsI enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.
KATIE NASH | Overall ExperienceIt is always great working with U-Haul. Thanks!
thomas bowman | First ImpressionsClose to home, easy to use.
katy sanborn | Overall ExperienceWe had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.
Judson Pharez | Overall ExperienceWas told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!
BOB SCHOONOVER | First ImpressionsEJ and his crew are the best!
Douglas Tolliver | First ImpressionsEverything is great! They worked with me if I had a late payment and always very helpful.
Kee'Lia Smith | Overall ExperienceClean convenient quiet and secure.
RODNEY LEACOCK | ReservationSatisfied
RITA ALCANTARA | Overall ExperienceTerrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.
lakisha qualls | Overall ExperienceWould do business with this facility again.
Debi Mather | Overall ExperienceNt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover
Edward Valley | ReservationGM needs t9 be a little more polite and willing to help military members that need it.
Biannca Brazel | Overall ExperienceAll the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.
LILLIAN KING | Overall ExperienceAlways clean
ETHEL VICTORIA PERRY | Overall Experience