I have rented from this location a few times. Each time when I arrive the staff are courteous and help me get in and out quickly. I will keep using them when needed in the future.
JOSEPH SCustomer Reviews for U-Haul Moving & Storage of St Cloud
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
easy process to pick up trailer and employee personable and did great job. i had a problem on website trying to change pickup time and add an extra day. fought with it and still do not know how to change reservation other than how to cancel.
Michael HGreat service!!
MILES STrailer had broken glass fragments inside the rails of the floor. Service was fantastic…..guy that checked me in/out was very helpful.
DOUGLAS FI always choose U-haul Moving and Storage for all of our large blended family's moving needs. We picked up our 15' moving truck on Mother's Day, 2025 and from the moment we walked in the door, to needing an extra day, to returning our truck, it was a seamless experience. All staff are patient, professional and kind. A+ and Highly Recommended. Kirsten Kennedy
John KIt all went very smoothly
Lance CThe mobile app to check in the rental is horrendous. It repeatedly wouldn't load my reservation. When it finally loaded, why did I need to enter in a credit card to check the trailer back in? I stood in the store for 10 minutes doing that already prior when I rented the trailer.. Zero continuity.
JES NExcellent service, very professional and helpful staff!
MILES SSonja B was also courteous and helpful
JOHN RVery helpful and insightful if we should need one again.
dee kI received email after I drove off lot to clk on link to verify license plate of trailer. I never replied back. However I had already took pics of trailer and the license plate Before I drove away. I will suggest customers do this before they drive off uhaul lot. I have had several good experiences with this Uhaul location. 5 stars for this place and the employees.
HAROLD SI never recomend anything to anyone.
NORMAN CCould have had someone show me where the truck was on the lot instead of the employee sending me on a wild goose chase.
Eric SThe sales man was very polite and friendly and knowledgeable about everything he was excellent and made the process go very quickly
THOMAS PIt was a great experience. Ben took good care of us. Trailer performed great made it to Arizona without any problem. Thank you
CONNOR SGreat service,!
RICHARD BTruck had alot of liquid spills inside and in the back end of truck,like it wasnt really wiped down for a while. Inside of store was clean, workers friendly and helpful, saved me money at check in! Outside parkong lot is in terrible condition. would awesome to see that refreshed and new!
Desiree MJenna and crew did an awesome job of customer service! Would recommend them to anyone!
MICHAEL BI love the great service. I’ve rented here dozens of times and never been disappointed. They’re my “go to” for trailer rentals and supplies purchases.
MICHAEL PImproved tie downs would be appreciated. I had a motorcycle loaded in, and two of the 6 anchors broke loose resulting in extensive damage to the motorcycle. Full replacement of the custom painted bodywork are now needed.
RYAN SCustomer service was out to intake the turck before I was even out of the vehicle. Inspected and ready to go in less than 5 min.
Gary FGreat Staff!
TODD SGreat service!
RICHARD BJenna did i great job in a stressful situation.
MICHAEL WBe more precise with what you're charging for. Wasn't told I'd get charged daily for insurance. And I don't believe you have the mileage right. Too many surprises in cost. If you wouldn't have sucked my bank account dry I could have refueled. Instead I get charged $77 when there was still a quarter of a tank. Not sure if I'd use this company again
Melanie WA dollar a mile for mileage fee. Thats ridiculously over priced.
AUTUM HPeople were just great.
SASHA TThis locations always provides amazing customer service!!
Randy RPrices are high
shayla m | Overall ExperienceToo expensive
Ryan L | Overall ExperienceBen was so helpful!!!
NICHOLE GYou're incredible employee deserves a raise. She was on top of everything despite being the only one on shift.
KASITY DOnce again, another pleasant- hassle-free experience with U-Haul! See you next time! :)
JOHN BYou are on point, willing to help , the hospitality was amazing
EMMANUEL Aeverything perfect
KEVIN AThe guy was very good.
JOSHUA MThe only issue I had was that the location was a little short staffed. All of the staff I worked with though were very helpful. I will definitely be going back for future rentals.
GARY SSmooth
MARK MThe help was always friendly and courteous.
GREGORY KGreat service. Will rent again soon!
RICHARD BExcellent service!
MILES SThe manager is fabulous! I appreciated her assistance in getting us taken care of today.
DAVID GThanks for one more great and efficient experience, treated with great customer service! Happy New Year!
ADALBERTO VThe gentleman I worked with was very pleasant
CHAD MThe lady working at the desk was incredibly helpful! Thank you!@
WILLIAM SCustomer service was Great!!
STEPHANIE HI was charged 20 for after hours when was told to drop keys in box with staff there.
LILY LEverything was great
ERIC NMoving blankets were missing from the truck. Other than that everything was great!
MILES SI had a wonderful experience! I definitely will be recommending this location to family and friends. The manager was kind and very helpful and very knowledgeable.
Niomi Ccouldn't have asked for a better experience
THERESA LAll staff very friendly. Services good and affordable. Reliable place to do business.
DAWN SKeep up the good work! Both employees I dealt with were very friendly and professional!
JOHN GStaff was very polite and professional.
RICHARD BJenna is so helpful!! She is awesome!!
AMY PStorage unit was dirty when we moved in. We swept it out when we moved out. A dumpster would have been helpful as well, but I do understand that people take advantage of that amenities. All in all, I was able to rent the unit at a moments notice, and that was greatly appreciated
Jeanna M | Overall ExperienceOver priced stuff got wet and had mice
Kelly L | Overall ExperienceFriendly staff. Could use higher fence but it's fine.
Corey C | Overall ExperienceGreat customer service, friendly, helpful. A+
Donna B | Overall ExperienceGreat customer service from Jenna the manager. A++
Donna B | First ImpressionsGentleman in the office was very nice and he explained everything very good
Bryce N | Online Move InAll were very helpful n nice! Thank you. L
fay m | First ImpressionsI've had nothing but issues since Doing my online Registration. Now I am being charged extra a whole day. I was at the facility to drop-off the truck a little after 6:30 on the second. I spoke with someone and she noted I was going to ve a few minutes late and she said everything would be fine. Then standing in line. The only person working thst day, said he was new so bare with him. He was awesome by the way.. Got my paperwork for the storage went to the unit. It was to small. Went back to office More people were in line had to wait once again. I got the free 1 month with in town truck rental.he didn't know how to change it, he Had to call someone. After a Lil bit he fixed it.. I went back to the unit by this time it was already almost 9 pm. Opened the unit started to unload. Noticed there was water everywhere. Called in and cleaned it up. SPEAKING OF THAT IT STORMED LAST NIGHT,SO MOST OF MY STUFF IS RUINED. I AM NOT PAYING FOR A EXTRA WHOLE DAY. AND WHEN I GOT THE TRUCK THE TRUCK HAD LESS GAS THEN WHAT THE PAPER WORK SAID. THE GUY THAT HELPED ME HE SIGNED AND CORRECTED THE PAPERWORK. I AM HEADING TO THAT FACILITY HERE MOMENTARILY.
Sharon R | First ImpressionsWhich I had access to my belongings 24 hours that's about all.
Christina P | First ImpressionsHad a run around for almost year not letting me in my storage. Also someone broke in my storage.
Brenda M | First ImpressionsMy storage unit was broken into and my stuff was stolen. The staff were very rude to me when I was trying to figure out what happened and what to do from that point on. My storage unit door was damaged and the manager took my lock off and left it so any one could get into my unit. When I asked her about it she said there’s nothing else she can do. I called corporate and they offered me a new unit so I could have my things secure, I’d never rent from Uhaul again nor recommend it.
Alison T | Overall ExperienceMy future got wet and damaged
starlette c | Overall ExperienceJessie and her entire team were very professional and helpful in providing us with the guidance we needed. Thank you!!
Perry K | Overall ExperienceI have moved out of storage
Jeanette b | Overall ExperienceAre you all staff at this location have been extremely friendly customer oriented and seem happy to be doing their job and sharing the resources
John S | First ImpressionsNice ladies and gentlemen at this facility
David H | Overall ExperienceRecently prices have increased so much and people are unable to pay high prices. Also gate is not working properly and that is why I had to move during operations.
Ali A | Overall ExperienceWhen you think $100/mo, you imagine a big storage unit. Nope! You get a unit smaller than a walk-in closet!!
Cassidy M | First ImpressionsI tell everyone to get a unit from Uhaul.
fay m | First ImpressionsThings changed, and I didn’t need a storage unit. But the guy was very friendly regardless.
Mary S | Overall ExperienceStaff was great once again- I was very pleased and impressed.
Kyanah E | First ImpressionsGreat to have needed your facility!
Susan W | Overall ExperienceI will continue to you them
starlette c | First ImpressionsVery great service all the way around!
Kimberly T | Overall ExperienceThe only issue was seeing every row plowed out and getting to the last row, where my locker was, and it was only partially plowed and snow still half up the storage door because they stopped plowing right before my locker. I came back the next day and it wasn’t much better. In the year or two I had it I made 3 wasted trips because I couldn’t get at it. Other then that it’s very nice place.
Debra C | Overall ExperienceVery helpful, dealt with my concerns right away. Staff so very pleasant & knowledge.
KATHY W | Overall ExperienceGood St Cloud location. Ample space. Well maintained. Friendly, understanding, helpful staff!
Jim K | First ImpressionsBeen is the BEST!! :)
JENNA E | First ImpressionsI’m not moving out of my storage yet I haven’t move in it . I pay for two months and will be moving in on 09/24/22. With another two months payment . Thank you
allison t | Overall ExperienceThe staff went above and beyond to assist me with everything that I needed . Will always come back to the U-Haul when I need to.
LuCretia B | Overall ExperienceMy family and I have used them on several occasions we always have the same experience polite people and clean facility. Best place to do business with.
allison t | First ImpressionsWay overpriced!
Ryan C | Overall ExperienceEveryone helped tremendously and Thank you!
Kimberly T | First ImpressionsVery Satisfied
Cynthia B | Overall ExperienceWe had a bit of a mix up with my unit and The crew there especially Ben and Zach were beyond helpful!!!!!! I would recommend this location as the ONE OF CHOICE!!!! THANK YOU! Mike for training them well!!
Diane B | Overall ExperienceBen and Andrew were great and kind. The u-haul Google page has the wrong hours
logan t | First ImpressionsMichael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.
CATHY C | Overall ExperienceGood
XAFIER M | First ImpressionsI love this place..
CONNIE W | First ImpressionsVery helpull staff. Made moving easier
Chad V | Overall ExperienceA little expensive and harder to get into a smaller more affordable unit.
CONSTANCE H | Overall ExperienceBen was always helpful,courteous and professional.
SUSAN M | Overall ExperienceCeilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.
Daniel B | Overall ExperienceI was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it
AHMED B | Overall ExperienceWell managed, great customer service!
David C | Overall ExperienceI have been a customer here for over 10 years I have been treated with the upmost honor
Annette B | Overall ExperienceFrom the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!
David C | First ImpressionsStaff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.
Rhonda C | First ImpressionsWe had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.
Lucius B | Overall ExperienceWas misinformed on the availability of storage, even after had a confirmed reservation.
Daniel S | First ImpressionsIt was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.
jennifer y | First ImpressionsStorage locker was clean and easy to access. 24 hour access with swipe card a definite plus.
Hugh G | Overall ExperienceFour plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.
bryan m | Overall ExperienceThe door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnier
chris g | Overall ExperienceGreat explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.
antuan b | First ImpressionsA little too expensive for storage in the area, but overall a good experience
Clarence C | Overall ExperienceOther than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!
Kimberly S | Overall ExperienceShould have a pin number to the gate as well as the card. The card can be easily demagnatized.
Clarence C | First ImpressionsMike the manager is awesome
tim k | Overall ExperienceUsed the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.
WILLIAM H | Overall ExperienceThank you for making my move easy
clarensia d | First ImpressionsThe guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.
mila h | Overall ExperienceVery accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.
Michele A | Overall ExperienceThey were very professional and very helpful.
Kim W | First ImpressionsVery well managed facility .
david d | Overall ExperienceThe staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.
William Z | Overall ExperienceI didn't have to pay a deposit of buy a lock.
Eric G | Overall ExperienceMy only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!
DANIEL G | Overall ExperienceWhile the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.
Brian J | First ImpressionsStaff was kind and responsive.
jacob c | First ImpressionsGreat knowledgeable and helpful staff!!!
Pierre L | Overall ExperienceWell done.
Patrick B | Overall ExperienceThe store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!
michael h | Overall ExperienceVery helpful and quick!
Anita S | First Impressions.
Andrew L | Overall ExperienceThis location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.
ALEXANDRA R | Overall ExperienceEveryone did a good job. Thank you.
Alma M | First ImpressionsThe storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.
Robert B | Overall ExperienceMike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.
ARNOLD H | Overall ExperienceMy rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice
Nancy K | Overall ExperienceFriendly, helpful staff. Took care of every need and answered all questions.
Robert B | First ImpressionsEmily was polite , professional & efficient.
Patrick B | First ImpressionsU-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!
Michael B | Overall ExperienceThe only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.
Shawn S | Overall ExperienceManagement is superior to competition.
tom a | Overall ExperienceThey are all very helpful, I would recommend to all I know.
Nancy K | First ImpressionsI really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached
edwin w | Overall ExperienceMike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!
Jody K | Overall ExperienceThe employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.
edwin w | First ImpressionsService was friendly but staff wasn’t very knowledgeable.
Amylia C | First ImpressionsThey were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.
Eric S | Overall ExperienceConvenient location and hours.
Jean S | Overall ExperienceEveryone was helpful and kind
david c | First Impressionsit worked well
Russell M | Overall ExperienceIt would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo
Elizabeth L | Overall ExperienceFriendly service and fair pricing.
Heather R | ReservationThe trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location
Lesley F | ReservationThe staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!
Shawn S | ReservationA excellent service
AUGUSTUS O | Overall ExperienceVery professional staff and helped out when needed
Richard A | Overall ExperienceJust have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.
Caroline C | Overall ExperienceWe stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.
brianna V | Overall ExperienceI felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine
Sue G | Overall ExperienceYour online communication was excellent. Billing notices and all.
Patrick K | Overall ExperienceThe Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.
Thomas K | Overall ExperienceStaff was freindly
MOHAMUD U | Overall ExperienceI’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!
mary c | Overall ExperienceMike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.
elizabeth t | Overall Experience