Customer Reviews for U-Haul Moving & Storage of St Johns

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of St Johns

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Janet M.
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Customer did not leave a comment.

Daniel H.
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Thx. The registration process works. ??

Solveig B. | Overall Experience |
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If I ever need storage again, this is where I will go.

Ashley M.
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Customer did not leave a comment.

Dave R. | First Impressions |
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The loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.

Dave R.
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Customer did not leave a comment.

Stephenie C.
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Great experience!

Paul B.
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Customer did not leave a comment.

Robert Donald A M.
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No improvement needed. Excellent service at the counter and the guy that hooked up the trailer and took it off when I got back was awesome

Greg L.
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My experience was great so nothing to improve for me

Paul K. | First Impressions |
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Customer did not leave a comment.

Robert Garfield M.
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Customer did not leave a comment.

Brian C.
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Customer did not leave a comment.

Kelly Lynn V.
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Customer did not leave a comment.

Allen S.
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Good experience. Quick and easy drop off

Rod S.
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Great staff very friendly and helpful

Michelle Q. | Overall Experience |
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Thanks

D Craig T.
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Under 4 hr rental should have some discount to it. Other than that the customer service was great

Gemma J.
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There was dust/dirt in the back of the truck that I had to clean out before I used the vehicle to move my furniture. It would be nice if your online system to confirm the mileage and gas level when you pick up would actually let you correct incorrect information. Your online check-in system was also difficult to use so I just left the truck there after hours and hoped that it wouldn't be too much of a hassle to get the information corrected and only be charged for what I used.

Robert T. | First Impressions |
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Friendly experience

ADAM H.
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Great service ??

Heather H.
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Customer did not leave a comment.

Ken A.
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The van is rear wheel drive and did not have snow tires; you must be very careful and allow extra time in snow and slippery conditions. I moved bedroom furniture for a four bedroom house in the country: it took a pretty good load of stuff.

Hubert Gerard C.
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I thought that the price of fuel per km was a bit much

Vincent E.
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Customer did not leave a comment.

Alexander G.
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Customer did not leave a comment.

HARRY L.
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Due to impending weather and my work schedule it was a complicated situation trying to make arrangements to get the truck for when I needed it. Rob went above and beyond to accommodate me to make what was already a difficult move so much easier. I can’t say enough good about the customer service I received.

Tyler O.
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The truck got stuck multiple times in very little amounts of snow, had to actually shovel out to the ground from in front of the house for an hour just to get it out. I would recommend U-Haul to most but definitely not in the winter, even in a little bit of snow.

SeyedRamin M.
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Customer did not leave a comment.

Cody H.
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Customer did not leave a comment.

daphne g. | Overall Experience |
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The staff at the Kenmount location were awesome!! Thanks so much!

barbara W.
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Customer did not leave a comment.

Graham B.
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I got stuck in my driveway due to weather (snow, ice etc..) when I called for aid, despite the fact that I payed for the extra insurance, I got no help. Was not satisfied with this at all. Other than that all around excellent service

Cameron C.
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I had a small issue when attempting to do the self check-in. Everything else was straight forward and without any problem.

Christina R.
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Nothing

Gordon G.
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Customer did not leave a comment.

Jennifer K. | First Impressions |
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I give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easy

Somkene M.
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I returned the truck cleaner than I received it and filled the gas tank using the guide provided on my receipt, which I find deceptive. For example, in my case, based on my usage, the guideline suggested that I'll need to put 31 liters of fuel to get it back to the agreed level when I collected it, however, even when I only put 21 liters, I already significantly exceeded the agreed gas level required. I asked for some sort of compensation and I as turned down. I feel cheated as the information included on your receipt is deceptive and what I would consider fraudulent. I am still expecting to be contacted and compensated the my excess gas. Thank you.

lloyd C.
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Winter driving requires windshield washer fluid. Please top up before delivering the vehicle to the customer.

Alan John A.
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Customer did not leave a comment.

Davids T. | Overall Experience |
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This is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. Thankyou

Anne Marie C.
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Customer did not leave a comment.

WILLIAM M.
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Customer did not leave a comment.

Steve M.
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Customer did not leave a comment.

Joshua L.
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I was given a truck that had very bad tires. i got stuck three times in basically nothing. first time someone from u-haul got a tow truck. other two times i had to pay my brothers friend to come tow us. when i went back to return i was told i had to pay for the extra time which i refused and also a lot extra KMS and gas .. which the gas was probably due to all the hours spent skidding tires. overall i’m disgusted for having to pay extra and will never rent there again or recommend. i shouldn’t of had to pay anything extra when i got there.

Monte Carlo N.
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Customer did not leave a comment.

Matt M.
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Customer did not leave a comment.

FAYEZ C.
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Customer did not leave a comment.

Christopher Jame S.
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Customer did not leave a comment.

Carolyn C.
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I had to bring someone with me to bring my car back home there was nowhere to park it or leave it until i came back with the van. The service was awesome . The people there was so friendly. thank you

John L. | Overall Experience |
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pleasant experience ...

Patrick S.
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Customer did not leave a comment.

craig F.
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Customer did not leave a comment.

Vincent C E.
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Customer did not leave a comment.

William Joseph B.
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Running lights were not working on Trailer l rented. Should be

Sherrie N.
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Service was great

wade H.
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employees were very helpful. A pleasure to deal with

Kunasekaran N.
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Refuelling suggestion is really the worst thing. I have paid more for gas.

Michael George S.
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Great

Timothy C.
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Customer did not leave a comment.

andrea p. | Overall Experience |
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Friendly staff and overall great experience.

Charles O.
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The service was awesome. The guy on desk was friendly and welcoming. All good.

Phillip M.
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Customer did not leave a comment.

Gordon P.
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Customer did not leave a comment.

George C S.
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The gentleman who served us and got us our truck and storage unit was so friendly and helpful. Beyond amazing customer service!!! Highly reccomend dealing with this man. Very knowledgeable about the trucks and storage units. He was off or on break when we returned the truck and that employee was less then friendly. Not near the experience we had when we first arrived. He was still good, just not as good as the first employee. Still a great experience during the stressful time of moving.

Austin R.
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Customer did not leave a comment.

wayne C.
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Your trucks need better tires on them for this climate. My truck was stuck on the parking lot at the rental store before i even got started.

Cody Joseph M.
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There was no where for my to park my car and when I dropped off the truck the guy was extremely rude to me when I said any word to him and sagged hes pants dosent look good on the campanies behalf not going to ever rent a u haul again

James Gordon V.
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The process was so quick and easy! I don't think you need to change anything!

Myles P.
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Customer did not leave a comment.

Masoud A.
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The wiper on the driver side was damaged and it wasn’t cleaning the windshield properly. It was giving the driver a poor sight in the snow and rain. It my case I had muddy windshield. I was concerned about the safety and it was dangerous to drive it. In my case I realized it after driving away from the rental place else I would return and change it.

Junaid Faizan H.
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Customer did not leave a comment.

Arthur Frederick T.
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Customer did not leave a comment.

greg M.
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Customer did not leave a comment.

Holly M.
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I would recommend adding a note to the website advising there is nowhere to park, or calling customers to let them know. Windshield wipers on my rental did not have good traction and really affected visibility through the windshield, it felt dangerous to drive in the snow. Would recommend checking for things like that before customers pick up a rental in adverse weather.

Mike R.
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Customer did not leave a comment.

Donald Andrew M.
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Customer did not leave a comment.

James Alexander P.
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Customer did not leave a comment.

Glen C.
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Nothing!

Eugene Boyd H.
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Excellent service from the agent that answered my first call, to the clerk that I met on arrival and the agent that showed us the van..... EXCELLENT customer service

paul G.
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Customer did not leave a comment.

Ali A.
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Overall great experience! We left a mug and they were able to locate it right when I called about it. The only thing I was concerned about was the vehicle not having winters on. Not a big deal if they plowed the roads

Denine B.
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Customer did not leave a comment.

David Patrick O.
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Overall great experience wouldn't change a thing. Thanks.

Terrence G.
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Customer did not leave a comment.

Hernan C.
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The phone pick up was a pain in the neck. I thought I would save time and make things easier but really you end up doing the job of the Uhaul employees and some things aren't clear as in where to park the vehicle when you get back. It would be great if more info is given as to what phone pickup/drop off (24/7) actually entails

Terry A.
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Customer did not leave a comment.

Adam P.
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counter service is very slow needs improvement in this, not the person behind the counter, your system needs improvement

Peter F T.
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Everything was great and the staff were extremely helpful.

Christellor A.
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great customer service

angelina B.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

jerry L.
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Customer did not leave a comment.

John M.
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Free vehicles!

Emily C.
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The person who helped me at the counter, Krista, was incredibly helpful and considerate - she went above and beyond to explain the details of my rental, and made me feel valued as a customer - great service!

Adnaan M.
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The gentleman helping with the rental drop off & the lady at the counter were very polite and very helpful. It made me feel welcomed. However, the other gentleman at the time that I rented the cargo van had no visible intentions of helping. I tried to ask questions and be friendly, but the willingness to help was not there. It is my second experience with Uhaul kenmount rd, and most people at the counter have no customer service approach. Renting a Uhaul can be a big responsibility, but having someone who simply hands you the keys is very disappointing!

Jason I.
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Everything was perfect

Adam Dj S.
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Truck was very dangerous on the highway. It was strongly pulling to the right. And the steering wheel had to be turned to the left to drive straight. The truck was also very bad on gas $170 to drive 280 miles. ( not sure if that's normal for big trucks like that).

Karla Anne V.
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Customer did not leave a comment.

Keith V.
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Excellent service once again. Thanks

Cyril R.
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Nothing everything was good... perfect actually... Chris and Chris both did a very professional job!

Chris O.
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Chris O is the best at what he does. I will continue to rent there. Such great service!

ERIC E.
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Very friendly staff . Would recommend this business to anyone .

Robert L.
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Supply Bluetooth

Rod P.
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Customer did not leave a comment.

Deirdre G.
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The equipment, site and staff were excellent. I have no suggestions for improvement.

Tim A.
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I was told that if I was an extra day because of Ferry delays I would be charged, BUT I WAS CHARGED AN EXTRA DAY

Walter G.
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More tie downs would be helpful.

Dave R.
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The yard attendant was top notch.

chubb f. | Overall Experience |
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very convenient location for our requirements

Renee L.
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Great service! The cargo van I rented was very new and user friendly. I drive a mid size car regularly so the van was a big upgrade! The rearview camera helped.

ALISON H. | Overall Experience |
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I was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.

ALPHONSUS M. | Overall Experience |
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Convenient and easy

Ryan K. | Overall Experience |
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The storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.

glenda l. | Overall Experience |
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My third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .

Meghan H. | Overall Experience |
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s

Mark H. | Overall Experience |
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it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!

STEVEN H. | Overall Experience |
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Would have liked a ramp or elevator lift to access the upper units.

Carolyn K. | Overall Experience |
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Very straightforward Recommended

tony w. | Overall Experience |
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I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone

catherine h. | Overall Experience |
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Fabulous staff. Friendship and helpful.

Ronald R. | Overall Experience |
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No issues

Carol T. | Overall Experience |
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Great Service and friendly staff

David S. | Overall Experience |
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Very efficient system. Clean facilities and friendly staff in St. John's location

Roger A. | Overall Experience |
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Thanks

gloria pike s. | Overall Experience |
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Thank you so much for your help.

Mary B. | Overall Experience |
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The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.

JOHN B. | Overall Experience |
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I had great service from start to finish on this visit.

michael l. | Overall Experience |
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Excellent service

JEFFREY S. | Overall Experience |
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Thankyou

Jodi D. | Overall Experience |
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My experience was excellent. The entire staff were great and excellent customer service

JONATHAN S. | First Impressions |
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Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!

rodger l. | Overall Experience |
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Parking lot and congestion of traffic is horrible!

Amina S. | Overall Experience |
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Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again

cathrine h. | Overall Experience |
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Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.

Vicki O. | Overall Experience |
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Staff always assisted me in a timely and professional manner.

Jodi D. | First Impressions |
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The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Thank you

BETTY ANN R. | Overall Experience |
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Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Thank you!

CHRISTOPHER S. | Overall Experience |
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Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.

Marjorie O. | First Impressions |
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The space is perfect and the service is very helpful.

David H. | Overall Experience |
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It was good for storage facility. We would use it again if we needed too

catherine h. | First Impressions |
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Courteous and efficient treatment by three different staff members. Thank you, Chris Smith

Linda W. | Overall Experience |
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The staff are exceptional in friendly, helpful service.

curtis c. | First Impressions |
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Friendly staff and very helpful!

SHELAGH J. | Overall Experience |
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Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren’t really built for our climate, we went through 8. Our space was quitedamp

Joseph S. | First Impressions |
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The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.

Peter B. | Overall Experience |
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Convenient and accessible. Well worth it.

ROBERT B. | Overall Experience |
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everything was fine.

Steven K. | Overall Experience |
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Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.

todd b. | First Impressions |
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The sales person was knowledgeable and friendly. Excellent and quick service.

bashir m. | First Impressions |
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good

Lisa B. | Overall Experience |
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The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.

Wanda S. | First Impressions |
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Helpful and professional staff.

Paul M. | Overall Experience |
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The staff was very helpful & friendly

SHAUN T. | First Impressions |
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As always great service and will help out with anything you need. Excellent place for customer service.

ashley D. | First Impressions |
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Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted

Amina S. | First Impressions |
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Great customer service! The staff were very helpful and friendly

Paul M. | First Impressions |
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Excellent service

Hilda D. | Overall Experience |
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Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).

Paul M. | Overall Experience |
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Great Service. Will use again.

Paul O. | Overall Experience |
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I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense

Nelson I. | Overall Experience |
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Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,

rodney g. | Overall Experience |
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The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.

Joanne B. | Overall Experience |
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Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.

Jacquie B. | Overall Experience |
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It was a good experience but very costly.

dan n. | Overall Experience |
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It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.

candice l. | Overall Experience |
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Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Thank you!

Jeff L. | Overall Experience |
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Clean and convenient. Staff at this location extremely helpful.

Brittany L. | Overall Experience |
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Mice droppings on our items while we collected our belongings on the last day was a very bad experience.

Glenda D. | Overall Experience |
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Good service, very clean and very organized

Wade S. | Overall Experience |
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Excellent overall experience

STERIS C. | Overall Experience |
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would someone help me find a receipt with the new program you have

Matthew S. | Overall Experience |
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11/10

William M. | Overall Experience |
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convenient, staff very helpful, excellent service

Walid H. | Overall Experience |
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I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.

Christina L. | Overall Experience |
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Great staff!!!

Don O. | Reservation |
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Was a great experience

Patrick G. | Overall Experience |
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Great spot

Bridgette E. | Reservation |
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It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.

JEFFERY C. | Overall Experience |
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My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.

Dennis H. | Overall Experience |
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Great experience. Very impressed with courtesy and professionalism of staff.

Top-Shelf Vapor S. | Overall Experience |
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Charged me after I moved out.

SARA C. | Overall Experience |
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I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.

christopher g. | Overall Experience |
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Staff at front desk was not friendly... felt rushed through check in/check out process.

Vadney T. | Overall Experience |
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Great service

Donna P. | Overall Experience |
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my furniture aquired mold during the winter months, if renting again would recommend a heated unit

arlene f. | Overall Experience |
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Clean, well maintained and easily accessible.

STEVEN W. | Overall Experience |
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I would of stayed, but approaching retirement and had to down size my operations.

eileen b. | Overall Experience |
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All the staff were so polite and helpful.

Trevor S. | Overall Experience |
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Great facility.

Margaret W. | Overall Experience |
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Great service

Edward C. | Overall Experience |
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9

Donald W. | Overall Experience |
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The house sold quicker than we expected so we had to rent a storage shed. You were the least expensive and the most convenient for me to get to. All the staff I dealt with were very friendly. Thanks

Jennifer C. | Overall Experience |
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The service was perfect and I'd use it again in a heart beat if I needed storage.

gillian s. | Overall Experience |
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The hours of operation could be improved. Perhaps consider staying open later Saturdays and especially Sundays to accommodate those moving. A 5pm closing is too early when you're moving! :)

NANCY M. | Overall Experience |
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N/A

No reviews have been submitted for this location.

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