Customer Reviews for U-Haul Moving & Storage of Tippecanoe

Rating:

5.0

I'm totally satisfied. Thank you kindly;

Rating:

5.0

Staff were awesome

Rating:

5.0

Very accommodating

Rating:

1.0

The staff lied to me about the rates and charged me more than quoted. I called and emailed but never received a response from the store nor the customer service center. I’m a disabled veteran and having to funnel down my life into a smaller check is difficult and your company was useless in this situation…I’m telling everyone not to use U-Haul

Rating:

5.0

N/A

Rating:

5.0

Awesome experience

Rating:

5.0

Easy check out and friendly staff

Rating:

4.0

The trailer had oil all over it. The biggest issue however, is the fact that I returned the trailer the same day, but the staff must not have checked it in until the next morning. Now I am fighting to get a refund for the overcharge that they caused.

Rating:

5.0

I was checked in by a young lady. She was great. Very helpful, knowledgeable, and kind. I was very impressed by her. When i returned the trailer, a young man helped me and he was very helpful and pleasant as well. I hope their manager knows what a great team he or she has in these two. They represent UHaul very, very well

Rating:

4.0

I'm not sure .

Rating:

5.0

"Angel" is an angel! Hardworking and polite at the same time. I observed his professionalism to every customer while waiting in line to see him. He was fast thinking and solution driven to meet the needs and reputation of this company. While the location of the storage facility is in a rough part of town, having Angel explain all the security measures really assured us of the safety for our goods.

Rating:

5.0

Angel, Josue & Chris were super helpful!! Thank you so much!! Will definitely go back with moving and storage needs.

Rating:

1.0

Changed my truck that I reserved at the last minute was not happy about that

Rating:

5.0

Clone “Angel”. That guy is both hard working and results oriented.

Rating:

3.0

I got my truck with it only have a bit over 1/8 of a ya k of gas, paid for 30 miles. Barely drove the truck not even reaching my 30 miles, gas was barely moved not that noticeable according to gauge. Viewed contract and noticed they put the gas fuel at 1/2 when it was not even near there. They tried to charge me 128$ after returning my truck which is unfair due to the circumstances. I took picture of gauge and fuel before I even drove off to make sure. Office was close could not get that fixed.

Rating:

5.0

Great service!

Rating:

5.0

Angel has helped me several times and he and his team are always very professional and friendly.

Rating:

2.0

Make sure reserved equipment is actually available when customer arrives. Make sure trucks are actually clean inside and out ready for use.

Rating:

3.0

None

Rating:

5.0

The gentleman that serviced my rental reservation on site was exceedingly polite, informative, and helpful. His mannerisms were so exceptional, the propensity to submit a review was overwhelming. Because of this gentleman’s polite nature and helpfulness, my experience was extremely pleasant. I am happy to return to this specific (1198 E Baseline, San Bernardino) location, even though it is not the closest to my residence, knowing I will receive great service. Thank you, to whomever you are!

Rating:

5.0

The employee who helped with the check out of the truck was excellent and kind and very helpful he went beyond being helpful and curtious

Rating:

3.0

they were good 2 people I dealt with young woman was good and the man that helped next day was as well . Appearance of grounds fair at most but they get it done

Rating:

2.0

Vehicle was not at location. Location claims to be 24/7 but doesn't open until 9am

Rating:

5.0

Very fast paste I was in and out staff friendly

Rating:

4.0

The experience that I had with renting a truck with excellent service, I had no complaints so in my opinion, there’s nothing you need to do just continue to have good customer service

Rating:

5.0

The Staff is very friendly, attentive and helpful. They go above and beyond to make sure the customer is well taken care of.

Rating:

4.0

Store manager was very helpful and quickly responded to my questions.

Rating:

5.0

Best customer service I had in a while 😊

Rating:

4.0

Good customer service

Rating:

2.0

my transaction receipt is supposed to be emailed to me i am a long time business customer I am still waiting for the email Thanks

Rating:

1.0

I have a Card on file. You have My phone number. Not a robot. I asked for text. I Received! No.Text.No. Call. Your Management, Came to my house and took my Truck from my house. I was still Using. I asked to, add another day as, I’ve been doing. Management refused. I am a Sickly Old Woman. With Respiratory Issue/ Mental illness. Under Dr. Care. You Discriminated against my Rights

Rating:

5.0

She Has Great customer service

Rating:

5.0

Very nice and professional

Rating:

5.0

Very friendly manager and very helpful.

Rating:

1.0

My first reservation was at a mobile check in and pick up and took an hour to be told to go to another destination to pick up truck. Horrible service.

Rating:

5.0

Andrea was a great customer service and personalty is friendly. She unhooked our trailer like a pro. Thank you Andrea. Love your vide and your beautiful make up.

Rating:

5.0

Andrea was very helpful when we returned the vehicle. Made the return easy. Would definitely return to this location.

Rating:

5.0

Andrea is awesome! She is such a hard worker, always on the move, always asking if anyone needs help, and she is super friendly and puts the customers first. Fast service and clean location. If you’re getting Uhaul, go to this one!

Rating:

5.0

The manager was really understanding and had a heart towards what I've been dealing with so that was good but I still got charged for a whole day with the truck and it seems to be more this last time then the first time and that makes no sense at all.

Rating:

5.0

My experience was really good. Check in was efficient and quick. The return was the same.

Rating:

5.0

Excellent fast and professional service

Rating:

5.0

The truck was a dirty outside, clean inside, my biggest issue was how much it rattles and made all kinds of noises while driving it, it got the job done.

Rating:

5.0

They don't need an improvement. They're all good in what they do.

Rating:

5.0

Jasmine and Andrew were super awesome and friendly . They made my return process so fast and easy and I loved how welcoming they were. I will always use this location. Thank you!!

Rating:

5.0

The service was great and Andrea was fast and helpful.

Rating:

5.0

The guy who helped us was SO awesome. Totally helpful, upfront, and went out of his way to explain everything. Best Uhaul place.

Rating:

4.0

Hi, if UAUL knows exactly how many gallons of fuel a customer used & charges accordingly—- why doesn’t U-HAUL REIMBURSE the customer for any excess fuel when the rental is returned & is filled to a level beyond what was originally known?? One option would be for the customer to present a fuel receipt from which an adjustment could be made…This needs to be addressed—so a customer doesn’t get ripped off AND file a complaint…Otherwise, U-HAUL needs to provide a rental whose fuel tank is 100% topped off AND when the rental is returned the customer knows the fuel tank has to be 100% topped off..

Rating:

5.0

Andrea was very helpful and a great energy to be around after a long day of moving, she's someone to promote.

Rating:

5.0

Very good Customer Service!

Rating:

5.0

The staff was amazing can't remember there names

Rating:

5.0

Andrea was very helpful. I’m hooking our trailer. Great customer service you don’t see that much today. Thank you U-Haul till we meet again.

Rating:

3.0

A la hora de la entrega solo me dieron las llaves y me dijeron donde estaba parqueado el camion y ya me lo dieron con menos de un cuarto de combustible y cuando lo recibieron me hicieron que me subiera que lo prendiera que probara las luces de las vias luces de parquin etc como es eso si no lo probaron al entregarlo por que lo hacen al recibirlo

Rating:

5.0

The gentleman we encountered was very professional and helped us even back up our uhaul truck as well as helping other customers comeing in for assistance it was fast quick and easy.

Rating:

5.0

Excellent customer service pleasant experience

Rating:

5.0

Everything was handled well, kudos to the pretty young lady who handled my return.

Rating:

5.0

Above and beyond service

Rating:

5.0

Nothing, staff was very professional

Rating:

5.0

Great customer service!!

Rating:

3.0

The truck was dirty and smelled like smoke. The inside was dusty on the dash and the passenger side. There were water marks and dirt on the outside of the truck as well. Drive was very smooth

Rating:

5.0

Not a thing if everyone was really cordial and they knew they were jobs. It was great thank you

Rating:

5.0

Appreciate the kind and generous employees thank you

Rating:

1.0

I got the truck dirty and got charged $50 because of it

Rating:

4.0

Call to make sure they have a cargo van available on site if that's your desired rental

Rating:

5.0

Nada están perfectos 👌 muy buen servicio

Rating:

4.0

The staff was great, both of the guys were very helpful and polite. The unit though was extremely dirty, not to mention so dusty inside I couldn’t even see the odometer or the lights from the radio. The outside was muddy and the windshield was so dirty I had to use the windshield wipers to get as much dirt off to see safely. Again, the staff was great though.

Rating:

5.0

In a time of need Everything was excellent And Staff was friendly and accommodating. Everything was done In the timely fashion More than exceeded my expectations thank you so much To the staff members Of U-Haul off Baseline you guys are amazing.

Rating:

5.0

Keep up the nice work

Rating:

5.0

LOVE the Employees. They are fast and courteous with the Customers. They make it easy to rent Trucks from this location. Keep up the good work. 👍👍👍👍

Rating:

1.0

Better communication between employees. I scheduled a hitch install and trailer rental, but the hitch install was cancelled because the hitch specialist "wasn't going to be in." Unsure if it was an emergency or not because I was then scheduled for another day, then cancelled because actually the specialist wasn't going to be in then either. I then asked for my trailer reservation to be moved to the new install date as well, but that didn't happen, so there was no trailer available at this location. I had to rent a much more expensive van instead. Also, the phone system is horrible. I had to call multiple times until someone picked up and put me on hold, instead of getting redirected to the central customer service line when I really just needed to talk to someone at the actual location.

Rating:

5.0

😃

Rating:

5.0

I haven't received my reimbursement for my storage 😫

Rating:

5.0

Staff are so helpful.

Rating:

5.0

One of the friendliest staff. However, they never answered the phone. I had my storage here for over 2 years. I would recommend this storage facility to anyone.

Rating:

2.0

Cancel storage

Rating:

5.0

Your staff member Angel was very nice and polite and that's why I didn't go anywhere else to rent storage thank you Angel

Rating:

5.0

Angel the manager, and his staff have been excellent performers in their roles as customer service representatives. Angel is always polite and helpful to his customers and has consistently achieved high satisfaction working with people having problems paying their monthly storage fees. Angel and his staff have always told me to keep in touch, they are willing to work with you. Communication is the key. You build great relationships, reflected by how highly they speak to you. If you don't say something your lack of communication causes a lot of misunderstanding. Let Angel know you're having an issue or problem. Be honest and clear. Keep communication open and clear. Both you and you should leave knowing exactly what you need and expect from one another going forward.

Rating:

4.0

Very helpful staff

Rating:

5.0

Staff was very nice. The space was hard to move into. The hallways are very narrow.

Rating:

1.0

I went to go make a move in and didn’t have access to my unit so I was unable to take my truck back and still thing to get in contact with someone this is crazy and I need to peak with someone as soon as possible if I couldn’t make my move in the the unit and truck shouldn’t been rentable as a combo I woulda went with the other company who was open

Rating:

3.0

It's very nice 👌

Rating:

5.0

best service ever thank you to Angel and team

Rating:

5.0

So far so good thank you

Rating:

5.0

Friendly and helpful.

Rating:

5.0

Angel Moreno and his team are amazing keep up the great service

Rating:

2.0

This place has limited storage units. The ones that are available are not drive up units. You would need to carry your heavy items through a narrow lane before you can get to the storage area. Upon renting the unit customer service failed to point out this detail. The parking space is limited and crowed it.. I do not recommend this place to anyone.

Rating:

1.0

I was not a happy client at this location access to my unit was always blocked and could never have a clear space for my car to off load and pick up even after I spoke with the owner and he told me that it would be clear so I could get my things it was still blocked and the enter gate was always blocked with a car or a garbage container and had to squeeze in the open back gate to enter horrible place and experience

Rating:

5.0

Excellent customer service. And very friendly with the customers I'll defendly return when I need service agian thank you 😊

Rating:

5.0

Friendly fast service

Rating:

5.0

I love there customer service thank you

Rating:

1.0

The facility is well maintained and staffed. My major complaint is that I was charged for a additional month of rent. I moved out of the rental before the due date with a zero balance owed on my move out record receipt. Getting a refund for this is very difficult. I have made numerous calls to the customer service lines with no results. Almost a month later I still have not resolved this. Therefore, I can't refer them to someone else.

Rating:

1.0

I normally work a 9-5 PM schedule making it hard to remove my two items left in the storage room. The day I decided to take them out over the weekend the workers told me I could not get them out due to the store closing soon. I had to argue with the employee to be able to take my stuff out since I was going to leave the state, making it impossible for me to come any other day to pick my stuff out.

Rating:

1.0

You guys are still billing me and now sending me certified mail. I need someone to call me at 951-350-6700 Andrew

Rating:

3.0

Very ghetto and dirty part of town. Not the uhaul specifically

Rating:

5.0

El manager fue muy profesional y amable. Excelente servicio.

Rating:

5.0

Away am. new. on the storage part l hope l will like it .

Rating:

5.0

Manager Angel was very accommodating, helpful, and customer oriented. He and his staff were very professional, courteous, friendly, and helpful. Thanx for great service. Ed Kaisershot.

Rating:

2.0

I had to call several different times for them to get me the right storage every time they said that I had a unit I would call to confirm and they said that it was canceled and they move me to a different location my price started at $114 monthly then they said that that’s just a regular quote that they give people and that the 7 x 10 that they told me was not one that would be available even though that’s what they quoted me and told me that they were giving me just to have my prices be 100 and $44 plus insurance and taxes monthly forcing me to buy a bigger storage very unhappy very satisfied

Rating:

4.0

Great customer service

Rating:

4.0

I was charged another $100 that i’ll have to call and see why for, but for some reason when I booked a one-way trip something happened where the reservation said I had to return the truck back to the same facility I got it from, 8 hours away from my travel distance. Also, the storage reservation I had also booked at the same time was lost in the system despite me having an order number. A little stressful to deal with the morning of returning the vehicle. The employee there though was very nice and was able to fix my situation quickly, and a prior phone call was made to fix the storage issue with the team on the phone lines. Thanks to the problem solvers

Rating:

4.0

It was ok but the hours of business

Rating:

5.0

Excellent customer service

Rating:

5.0

Angel and his team are one of the best businesses I have had an experience with that are professional and friendly. Over 2 years of having a hardship due to Covid and work he has been very easy to work with and easy to speak with. He had made himself available to handle all issues and concerns. Thank you to his team for amazing professionalism and being helpful!!!

Rating:

5.0

Angel, the manager, was very welcoming, courteous, respectful, helpful, patient, detailed, accommodating, and customer oriented. I'm disabled and a senior person. He helped me and made it as easy for me as possible to get settled in to the storage room. Thanks for service! I appreciated that. Ed Kaisershot

Rating:

5.0

I have rented previously as well.the staff is always nice and professional.I wouldnt choose any other place for my rental or moving needs.

Rating:

3.0

The storage area is too small for people to move back and forth it should be big enough so you can move your furniture around to get into the storage.

Rating:

5.0

My experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you

Rating:

5.0

Great, friendly workers made the move super easy

Rating:

5.0

good customer service

Rating:

4.0

I rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.

Rating:

5.0

Anthony was very helpful and attentive!

Rating:

4.0

Price have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.

Rating:

5.0

Your staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area

Rating:

5.0

Very professional and friendly

Rating:

5.0

Angel is just a fantastic manager he helped me with all my needs.whatever I needed.great customer service

Rating:

5.0

Great customer service! I will recommend this company to anyone.

Rating:

4.0

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Rating:

5.0

I was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...

Rating:

3.0

Area outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn’t go through the doors so we had to go with public storage.

Rating:

5.0

Keep up the good work

Rating:

5.0

Outside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe

Rating:

5.0

Great customer service I felt welcome

Rating:

5.0

The manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro

Rating:

2.0

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Rating:

5.0

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Rating:

5.0

Professional team. Helpful, friendly and well organized! Didn’t have to stand around waiting, truck was ready to go quickly. Thank you!

Rating:

5.0

The team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!

Rating:

3.0

Outside around the U-haul facility was not clean never the storage where I had to enter.

Rating:

5.0

Thankful for their oromot service.

Rating:

4.0

The manager at this branch was very helpful.

Rating:

1.0

When I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.

Rating:

5.0

I had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.

Rating:

5.0

Thanks for helping

Rating:

5.0

David was very helpful, easy to talk to and knowledgeable.

Rating:

3.0

Do I get prorated for moving out early?

Rating:

5.0

I called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5

Rating:

5.0

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Rating:

4.0

Courteous, helpfiul

Rating:

1.0

The storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.

Rating:

5.0

Quick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.

Rating:

5.0

So for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!

Rating:

3.0

I would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.

Rating:

1.0

Threatening to place a lien on my property after I've already moved out was rude.