Provide a means of accessing the truck (too high a step for short or less mobile people). Overall a positive experience.
Lynne Wallace-LeeCustomer Reviews for U-Haul Moving & Storage of Tonawanda
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was a Racist and he was underestimated by my appearance ( I was busy moving stuff to new home so I was not appear very well ) and he thought I am a homeless person and he was asking my home owners insurence and ID for rent the truck . I am upset really and sorry for his educational knowledge.
Noel FernandoNever have a bad experience at this location. Picked up on a snowy day, heat was on, wipers going, got into a toasty truck! It's the little things that go a long way to make a stressful time just a little bit better. Thank you!
Kimberly BerasThe staff at both the Woodward location, as well as, the Kenmore ave location were wonderful! They all worked really hard to ensure I got the best service possible. Im still impressee Bree at the Woodward location remembered my name so quickly. This was a hard time in my life and your staff helped so much in making even a little aspect go soomther.
danielle matthews | First ImpressionsExcellent
Daniel WestphalHelpful staff
mark mantheiEverything was excellent. Nothing to improve.
Brian CalvertExcellent customer service. I was in and out in no time at all.
Jason CollinsThe team at the 2843 Kenmore Ave location is great. Their customer service was excellent both picking up and dropping off! They were welcoming, professional, and knowledgeable.
Jessica VitaleNone. Everything was perfect.
Anthony RosadoExcellent
Daniel WestphalI rented a 15' truck and found the experience with the app and pick up was pleasant. I then traveled 6 miles to my location loaded the truck then drove to destination. After unloading first load and attempting to return to location the truck would not start. This was quite late in the evening after an extremely long day and a very unpleasant experience as our move was interrupted. I had attempted to contact U-Haul and was unsuccessful at my first attempt. My girlfriend and I had woke up the next morning and went out to the truck I attempted to start it and it did, so we packed and unloaded the remaining loads and returned the truck immediately after we were finished. If it wasn't for our loss of working time, the truck would have been returned on time as we would have finished our trips if it didn't fail to startI. had placed this call many times however my phone call was routed to an automated callback it had called me back but as soon as I had answered the call it had hung up on me. I made two more attempts to contact after that and was rerouted stating I would receive a call back, with no way to leave a message Not only was inconvenienced by my move being interrupted, I was then unable to reach anyone for support when I had an issue with the tuck, then U-Haul attempted to charge me for their own failures which were already an extreme inconvenience to me. I was also already charged for 50 miles use, when I initially reported the trip would be approximately 20 miles, and it only turned out to be about 10 miles traveling.
Tricia CottonThe best crew in the greater WNY area. Always a pleasure to deal with.
Donald CremenErnest was very professional & friendly. The truck was in good condition. I just wish the 10' trucks had a loading ramp. Hard to lift heavy furniture into truck without a ramp. Overall, very satisfied with my rental experience.
Kathleen ShackelfordA very pleasant and quick process to rent a truck and do our move and return it after hours. Nice staff as well.
Davida BlackThis was my first time renting a uhaul at this location and employee's were very helpful and professional.
GENEVIEVE RAKAwesome advisors for pickup and drop off
David SousaNothing ,all went well
Mike StrombergThank you
Jason BattlesonEmployees were very helpful Prompt service Will recommend & return
Michael DiBerardinoStaff is very professional/courteous/etc! Well maintained operation/workplace...
Grady Ross | Overall ExperienceOver charged me on gas , even when I refueled the truck
Khampone Singvongsayvery nice and considerate people working check this location, no hassle haven't had my truck ready real fast.
Frank MaggioVery great job. Was greeted when I walked in and questions were all answered. Thank you guys for making my experience quick and easy.
Cadean ClayThe drop off was very easy and the staff was very friendly.
Kathy TurnerThat trailer was NOT clean & probably still isn't as the attendant didn't check it when I returned it. I am at fault for not checking it before I pulled off but it's not something I've had to do in past rentals. The sand/dust got on the furniture and our clothes. I'm quite annoyed but I had to "keep it movin..." and complete my task at hand. I was too tired to complain about it last night. Once disconnect, the attendant and I parted ways when he went inside.so I know it's still dirty for the next customer. I'd like a refund because I now have added tasks of cleaning.
Vincent FossittSuper nice workers .Friendly and explained everything.
sue conoverWhile the staff was helpful and polite I was extremely unhappy with the management. I had reserved a trailer at the Niagara Falls location, and received a call about 2 hours before I was supposed to pick it up I was called and told the previous renter had extended. They said apologized and said they had made arrangements with the Tonawanda location. I had made arrangements with Niagara Falls that since I was leaving the next morning at 4:30am and couldn't pick the trailer up then if I picked it up at the end of the day on 1/21 and returned it at 7am on 1/23 they would only charge.me 1 day rent. When I picked up the trailer in Tonawanda they were unaware of this arrangement. One of the employees called the manager to see if he would honor the arrangement and was told no. The morning of 1/22 (while I was on the road) I called the Niagara Falls location and explained. John called the Tonawanda location to see if he would be able to obtain our agreed on arrangement and was declined. I had other options available that would have cost me nothing, but would have inconvenienced friends. To me paying the original agreed on price of about $38 was worth it. However having to pay $75 would have changed my mind. I will never use the Tonawanda location for anything EVER again. I will say John at the Niagara Falls location did offer me a credit to offset the additional cost, which he didn't have to do. Perhaps the Tonawanda manager should take a few pointers from him.
scott memerdWould highly recommend u-haul
daryl feetermanThe young man who took care of me was extremely professional and it was a delight working with him and made it so easy to make my experience the best he could and I will definitely be going back to this location with any further business and inhope that this young man gets to see this and my appreciation thank you sir
Anthony GroverCustomer service is impeccable!
Grady Ross | Overall ExperienceEmployee was very knowledgeable, proficient, and polite. A1 service!
Grady Ross | Online Move InI rent from Uhaul all the time. The price of the trailer was 1200 plus of which I normally pay 100-300. Unfortunately, I won’t be using uhaul in New York again as that is taking advantage of customers. I was told I would get a 10% discount at least and the guy said sorry when we picked up the trailer. I had a trailer from Boston 116.00 but my mom and brother and sister and then my husband ended up in the hospital so I had to out my stuff in storage for a month. This is what price they wanted for rental $1200 plus.That is disgusting. I am retired, I only have social security of which is not a lot to live on. I do have to say the staff at military road uhaul though in Niagara Falls very nice.
Bernard PlattGreat atmosphere, quick service!
Grady RossEveryone I interacted with from pickup to drop off was well trained and extremely polite. I was very pleased with my overall experience.
David UngaroGood service
Rick KechEmployees extremely helpful and very pleasant.
Keith VanalstineNothing!! The staff was wonderful and helpful during a stressful time !! They are a patient group! I would definitely recommend this location!!!! They did an excellent job!!! 😃
Lisa MitchellGreat staff
Mark Kapela | Overall ExperienceGreat staff
Audrey WarmleyThe 3 young men working were friendly helpful and professional. A refreshing experience!
Mark SciortinoThe two representatives I had encounters with where pleasant, professional and helpful.
Robert StachowskiWe were charged a $25 cleaning fee it is for simply having a few leaves in the truck...NOTHING else...so ridiculous!
Brandi GioiaExcellent service. Friendly staff
Charlen PriceAll 3 gentlemen i dealt w were great, especially the guys i returned the truck to
Kristy JettAll is great.
Marilyn OrtizThe workers were great and I even saw them cleaning the door handles when they didn't have a client at the desk. Definitely took care of me and made my move go well.
Shomari WhiteQuick and easy pick up/ drop off. Service was very good from the young men that assisted me with both trailer hook up and return. Thank you.
Jeff BorealiUpon returning my rental the staff member that assisted me was not welcoming at all. When I asked him a question, he appeared annoyed by my question, then he ended up placing the incorrect time for my return, causing me to be charged an additional day. I returned the rental at a few minutes after 7:00 am on 11/20/23 and he placed that I returned it at 6:15 pm. I did call customer service. they fixed the issue immediately. If it were not for the individual at my return, the overall rating would be excellent.
Timothy GillisCustomer service was excellent!
Timothy StarrA reservation was made via computer and a call was made to UHAUL and in less than 10 minutes everything was confirmed for a 26' truck for 5:00 P.M. on the same day. Everything went very smoothly when we picked up the truck, and received information we asked about. On the day the truck was returned, it took less than 5 minutes and we were on our way home.. The staff was welcoming, friendly and professional throughout the process. I would highly recommend, this location on Kenmore near Sheridan to rent a truck.
Rosalie MarszalekYour customer service was 200%
David BuchholzGreat employees----much better than a few months ago---friendly and helpful Thanks Paul
Paul SnyderOrdered truck to be pickup at Genesee location. Had to go to tonawanda location. Was very far from my house. Didn't know until 12:30 about the change of location. Pickup was at 1:00pm. Did not get the truck until 3pm. Not happy with uhaul.
Wende ApplewhiteEverything was great start to finish!!! People were very nice and helpful.
Keith VanalstineManager was friendly and helpful. I was in and out in a short time even though he was busy.
David Martindealt with 2 employees--check-in and when they pulled up the truck---excellent service-friendly and helpful--much different than what I experienced in the past at this location.Thanks to the 2 guys that helped me out !!!
Paul SnyderCustomer service was above and beyond!
Kimberly BerasI picked up my truck at 1/8 of a tank of gas bc previous customer did not put gas in it. Ryan (GM) told me that I'd receive a $36 credit if I returned it at 1/4 tank. I returned the truck with more than 1/4 tank & did not receive the credit. I had to call Corporate Office to explain the issue & she gave me the credit. I don't think that I should have to follow-up with the GM if he promised me the credit. I will use this location again (it's closest to my house), but understand that the employees do not always do what they promise. Disappointing.
Kathleen ShackelfordThe truck broke down. I wasted a whole day when I was supposed to be moving. The manager Ryan was supposed to call me to discuss some compensation. I have never heard from him.
Deanna WilsonThe folks that processed me in showed common sense and intelligence. Good to see.
Mark Kapela | First ImpressionsWe had a good experience starting. We’ve been with them for four years. but after a while, every six months to a year they kept going up on the prices.
Jared Bush | Overall ExperienceThey went beyond and above
Kristina Rathbone | Online Move InExcellent team very helpful & great a Zillion 5 stars yall are awesomesauce
BRANDONJ GOLPL | First ImpressionsEveryone was very accommodating A+
Dean Jordan | First ImpressionsI worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.
arlene nowak | Overall ExperienceJulio was very helpful even help me put my car on the dolly but definitely recommend
DANIELLE CATHERS | Overall Experience