Customer Reviews for U-Haul Moving & Storage of Tuscaloosa

Rating:

5.0

Lakeshia was FANTASTIC! She called and worked out the last details to be ironed out, was very prompt, and finished up the transaction. Upon drop off, Emmitt was very nice and answered all questions. Thanks for a great experience!

Rating:

5.0

I told the agent i didnt know were i wld return it

Rating:

3.0

I would recommend no U-Haul to anyone ever from Our experience today!! Waiting 3 hours for a tire to be changed when a U-Haul location was only 8 miles away is completely unacceptable. Customer service agent was friendly but made no real attempt to actually solve the situation in a timely manner. She could’ve cared less that we were on the side of the road in 90+ degree heat for over 3 hours!

Rating:

2.0

I received a text message confirming my pickup time at 5:00 PM. I arrived at 4:45 PM and was told that my pickup time was 6:30 PM. I showed the agent the text message but he paid no attention to it. I had another commitment after 5:00 and the discrepancy with my pickup time caused me to have to drive an additional hour out of the way. There was no apology or explanation from the agent.

Rating:

5.0

Very well organized and professional. The agent came to the truck immediately and helped with everything from there, even to carrying a piece of glass that unloaders didn’t get out over to my car. Above and beyond what was expected!

Rating:

5.0

The u haul truck window lever literally fell off when I got in the truck. I was unable to let the drivers window up or down because of this. Other than that staff was very friendly

Rating:

5.0

Roger & his staff were amazing as always. My rental for the cargo van was messed up because the other person did not return the van on time but I was given another vehicle.

Rating:

2.0

I’ve had the storage unit since January 2026 and was told that the alarm would be turned off when I came back to unlock my storage unit. Every time I opened it afterwards the alarm still blared and I was told constantly, we’ll handle it and get it turned off. I just moved out the storage in July 2026 but the alarm was still active so that was irritating.

Rating:

4.0

The lady checking me in was amazing. Due to an unfortunate situation I really needed to extend my reservation by 1 day. I called to see if it was possible. The gentleman proceeded to lecture me on the way reservations work. Sir I don't need a lecture. I need a yes or no.

Rating:

5.0

Additional clerks are urgently needed to help reduce customer wait times. The issue is not a lack of equipment, but rather insufficient personnel available to check in customers.

Rating:

2.0

I was scheduled for a pick up at 8am but I had to wait the person at the counter was giving me a different price than what I reserved for and there was damage already on the truck I took pictures for proof just in case

Rating:

5.0

This location is by far the best I've seen. Continue to keep high standards with serving the customers. Each associate was very willing to make sure my experience was fantastic!

Rating:

2.0

To expensive only had for like 2hours and half paid $69.00 plus bought gas the paid $30 for village jut like $115.00 within two hours

Rating:

5.0

Mr. Roger Weatherspoon and the new guy in training, Albert, were very helpful. I’ve never used this location until now but I think it’s worth the drive for the customer service they provided

Rating:

1.0

Subject: Formal Complaint and Request for Compensation Regarding U-Haul Rental Experience To Whom It May Concern, I am writing to formally express my dissatisfaction with my recent U-Haul rental experience and request appropriate compensation for the multiple service failures and additional expenses I incurred. I made my reservation one week prior to pickup and reconfirmed it the day before my scheduled rental. I drove approximately 15 hours from Michigan to Alabama on July 3rd so I could pick up my truck on July 4th and assist my daughter with moving from her University of Alabama apartment. I planned my entire schedule around a confirmed reservation. When I arrived for my 10:00 a.m. pickup, the truck was available, but the reserved tow dolly was not. I was advised that the scheduling department had made an error, despite my confirmed reservation. I was told to consider driving to locations as far away as Mississippi or New Orleans to find another dolly, which was not a reasonable solution. After several hours, U-Haul was able to locate a dolly at another nearby location, resulting in my 10:00 a.m. pickup becoming approximately a 1:00 p.m. pickup. This delay created a significant disruption. I had to travel to another location to retrieve the dolly, return to load my vehicle, and continue my move. The delay caused me to miss the scheduled unloading window near Scottsboro, Alabama. The person who had agreed to help me unload was no longer available due to prior holiday commitments, forcing me to hire a local individual and pay an additional $100 out of pocket to complete the move. The issues continued at return. Due to another scheduling error, I was instructed to return the truck and trailer to two different locations in Brownsboro. I had to contact customer service to resolve the incorrect return instructions and avoid additional complications. Finally, after returning the truck completely emptied, I was charged a $25 cleaning fee because of two empty plastic Gatorade bottles left in the truck cabin. Given the condition of the returned vehicle and the circumstances surrounding this rental, this charge was unreasonable. While I received a $50 adjustment through U-Haul’s automated process, it does not adequately address the overall inconvenience, service failures, and additional costs caused by errors in the reservation and return process. I am requesting a full review of this transaction and appropriate compensation, including reimbursement of the $100 unloading expense and removal of the $25 cleaning fee, along with consideration for the significant disruption and inconvenience caused by U-Haul’s failures in managing my confirmed reservation. I selected U-Haul with the expectation that a confirmed reservation would be accurately fulfilled and professionally managed. Unfortunately, this experience did not meet that standard. I would appreciate a prompt review and resolution that fairly reflects the circumstances of this rental. Sincerely,

Rating:

5.0

Best experience ever and I've used Uhaul more times than I can count. The staff went above and beyond--even loaning me a trailer hitch pin. Thank you so much!

Rating:

5.0

This location was awesome. Very easy to work with.

Rating:

5.0

Great customer service, and very easy pick up and return access.

Rating:

5.0

I dont remember the mans name that helped me but he was very nice and helpful. He greeted me pleasantly when i came thru the door and made a pleasant experience. Hope you guys reward his awesome attitude

Rating:

5.0

You can't improve on nothin! Everyone was awesome. I've had several contacts on the phone and on the ground. Everyone was awesome and made my life so much easier. I haven't had time to go back through the survey options for each one but I will. Please look up my help on my account and give them raises .

Rating:

5.0

I would like to give Ms. Carter a great bit shout out, she was wonderful. She assisted me with my needs; I truly appreciate her time and efforts. Not only knowledgeable regarding her product she also assisted me with the online app. Ms. Carter not only is a credit but also an asset. U Haul, she's a professional chess piece for you company. Number (1) in customer service. I will be a return customer for sure.

Rating:

5.0

It was so easy and staff members were polite and helpful.

Rating:

5.0

Lakhesia was incredibly helpful. She went above and beyond to help us get in contact with traffic control to change our drop off location to this Cottondale location.

Rating:

1.0

Truck was old and clunky. Initial station did not have rental available at first and was told that there is nothing in Tuscaloosa. Will not use U-Haul again and then as also charged for extra miles even though the station was further away than planned.

Rating:

5.0

Wonderful experience with the kind lady at the desk!

Rating:

5.0

Great customer service again. Very happy about my experience

Rating:

3.0

The air conditioning system blew hot air and the interior was dusty

Rating:

5.0

Nothing, Everything was great today! Excellent service, friendly, knowledgeable staff! I will use this location from now on. I’ve had some really bad experiences with U-Haul in the past but today was perfect! Thank you!😊

Rating:

5.0

Very kind & polite, though he was only one there a people piling in at 9 am!

Rating:

4.0

My experience went well overall. The cashier was pleasant and took her time. The only negative thing is was only 1 person working so I stood in line for over 10 minutes. Other than that, I was happy with the service I received.

Rating:

5.0

Everything was great, thank you!

Rating:

5.0

I was not advised in advance about the mileage limit on my reservation when booking online. The additional fee was only a couple dollars but it felt deceptive nevertheless.

Rating:

5.0

Roger is friendly, helpful and does a good job.

Rating:

5.0

This is a new location and it is First Class.

Rating:

5.0

William @ U-Haul in Cottondale Alabama was amazing. Such a friendly man and such a huge help. Was always willing to help me every time I came by. A+ worker! He is the best. I hope his boss sees this and knows how well of a worker and person he is.

Rating:

4.0

Overall great experience however not sure of a misc. $16 charge upon return! I did return it with clean windshield and full-o-gas;-)

Rating:

5.0

Very Clean and Professional. Hooked trailer up and explained the hitch/chain assembly.

Rating:

4.0

It took forever in line because of the worker kept trying sell the customer a storage unit they didn't want and boxes they didn't want repeatedly. The woman who checked us in did 3 customers before he got through 1.

Rating:

5.0

Beautiful facility, everyone was helpful - even the employee who was only on her second day! Very friendly staff and easy process. Loved how much space there was to navigate and pick up and pull the trailer.

Rating:

5.0

This NEW location will change the experience for U of A students/parents moving forward. No more frustrating rentals on Skyland Blvd.

Rating:

5.0

The location I had to pick up was great- however the overall experience was terrible. I reserved a 10 ft truck in November, only to be told a few days before pick up in May that my option was a 15ft truck, 20 minutes away or a 10ft truck about 45 minutes away. I was offered no compensation and when I returned on monday I was charged an additional day, even though i booked it from Thursday-Monday- terrible service experience, it cost me more in fuel and I did not have enough stuff to fill the 15ft truck so it was all over the place in the back

Rating:

5.0

The best serve I had from U-Haul in a long time

Rating:

5.0

very professional, got me out of there fast

Rating:

5.0

Reserving my rental through the U-Haul app was easy. Completed my truck pickup with Roger, he very professional and efficient. Roll Tide!!

Rating:

5.0

This is now my official go to if I ever need u-haul in the future! HUGE inventory and lots of space to maneuver!

Rating:

5.0

The Manager Roger explained the price lock, month to month without a contract & free first month after giving me a tour of the cleanest, most organized facility that I have ever been in. Kudos to his team for making the move from my daughter’s dorm seamless.

Rating:

5.0

Very nice facility! The staff was very helpful and professional especially the general manager

Rating:

5.0

The Manager Roger & his staff provided excellent service. The facility was so clean & organized & not only rented moving vehicles, equipment but offered storage units. One stop shop & it made moving my daughter out of her dorm a seamless process. I highly recommend this facility. Kudos to Roger & his staff.

Rating:

4.0

Very friendly and helpful

Rating:

5.0

Nothing, I walked in the young lady said good morning! I told her I had a reservation. I have her my name. I was out in less than 15 minutes. I returned the equipment after hours. My final bill was correct. Great service and by the way. I love the new building.

Rating:

5.0

It was a wonderful experience from beginning to end!

Rating:

2.0

Hire people that know what the hell they are doing

Rating:

5.0

The staff were very professional, but rhe General Manger Mr. ROGER was absolutely great. Great customer service!!!!!

Rating:

3.0

Make sure equipment is well kept up

Rating:

5.0

Service was great. There was a small issue on my account, but customer service and local management handle the issue professionally and quickly. I will tell my business partners above your service for there vending needs. LaDonna Brown

Rating:

4.0

The box came the day I wanted after the carrier they use added. I had set up a date ahead of time but the transit from out of state caused a delay. I didn't realize my shipment was occurring with the timing of college spring break. I had paid as a way of getting my late sister's items to my home . overall , good experience but I had called back to ask about delivery setup and the rep I talked to was rude. I am sure she was stressed out from the spring break, but I had a delay of mine leaving the out of state due to no carrier to transport, and I was extremely upset because my sister's items. I had preset up my dates and the delay sent me over, then the rep being stressed made it worse. the carrier that brought the box and did pickup was great. They provided a ton of pads. the person packing didn't use them which wasn't uhaul's fault. The rep at the pensacola origin was fabulous. No matter how bad it was or how often I had to call he never lost his composure.

Rating:

5.0

Great staff, convenient secure and clean