Customer Reviews for U-Haul Moving & Storage of Tustin

Rating:

3.0

Would love to see people think outside the box. They rush the customer instead of asking questions when customer return the car . I was charge 10 for a few items in the car. I wish they would ask me for the options pick up those few items or get charge . This were just some tapping tape that was tied to the corner

Rating:

4.0

NA

Rating:

3.0

Uhaul doesn’t need to deny a rental trailer for my safety just because my roof is off my jeep. I have insurance and am a grown man. The world is full of pussies ruining my day because of liberal ambulance chasers. I’m sure you think you’re a hero slowing me down.

Rating:

5.0

This was great

Rating:

5.0

The staff was very helpful and friendly

Rating:

5.0

Everything will talk wonderful thank you

Rating:

1.0

Nicole and dime you and overcharged me for gas and milage despite having it exact. Will be going in to complain and filing a complaint

Rating:

5.0

Friendly and courteous. Quick service. Good experience

Rating:

1.0

Rude salesperson, charged for items I didn’t want or ask for, aloof personnel in the lot.

Rating:

4.0

Helpful staff. Good experience.

Rating:

2.0

I was very disappointed that the customer entrance had no wheelchair access. I was told to go through the service entrance which was sketch at best. The crew was accommodating and that made things a bit easier to deal with. I was just shocked that in This day and age the disabled are still excluded

Rating:

5.0

Nothing, everything was great

Rating:

5.0

The staff was very courteous and professional. When I had to make changes to my registration, they promptly respond and provided expert assistance. Great group of people.

Rating:

3.0

Give me equipment at the location I actuated for in the first place. The reservation was changed from one location to another without my knowledge or consent. 15 miles away is not insignificant.

Rating:

5.0

Quick and easy. Job well done

Rating:

5.0

Amazing service at this location, the office staff were very helpful, friendly and professional, they go above and beyond to help me with the right equipment needed for my movement. A plus staff. Thank you very much!

Rating:

5.0

Maybe better shock absorbers in the truck Otherwise very good

Rating:

5.0

I always come to this location over many many years because of service and location.

Rating:

5.0

Everything was great

Rating:

5.0

The peeps that helped me were great! They made it easy and were super helpful 👏 Thanks again.

Rating:

5.0

I frequently rent from this location and the employees are always courteous and efficient. This is a very busy location. ONLY CONCERI HAVE HAD IS THE FRONT WINDSHIELDS NEED TO BE PROPERLY CLEANED IN THE INSIDE. Other than this, this is a 10 STAR location.

Rating:

1.0

Customer service walked me through the process of getting the truck I reserved but failed to mention using my phone for the reservation process as well. It ended up in many upcharges. A heads up would have been appreciated.

Rating:

3.0

The employees were unengaged and the application wouldn’t load, so it made picking up the truck longer and more tedious than it should’ve been. I suggest you return to the normal check-in process even though it was a bit long. The application check in is awful and frankly not worth it.

Rating:

5.0

I've always had the best experiences renting from u-haul. I wish they rented dump trailers

Rating:

5.0

All was good to me stuff very helpful and friendly

Rating:

5.0

Bar none the best U-Haul in the area. Great friendly staff.

Rating:

2.0

Train your employees so they can be knowledgeable on the product and can explain the charges and not lie about $6/gallon refill when in reality i paid $52 for refill on using 34 miles. How does that even convert?? A customer should not feel like they had hidden fees and scammed out of extra money (no explanation on the gas charge. SOMETHING needs to change.

Rating:

5.0

U-Haul’s employees were on it!!! I feel raises are due hahahah!!!

Rating:

5.0

App check-in could be made easier. It still feels easier to be guided through the process by a live person.

Rating:

5.0

Excellent customer service

Rating:

5.0

Thank you so much for the UHaul staff for helping me with this rental. Very friendly staff and the entire process was less than 5 minutes. Also the return process was also less than 5 minutes. I've been renting from this location for the last 11 years and service has always been very good. I would certainly recommend this location to my friends. Thank you.

Rating:

5.0

Make it easier to drop off vehicle

Rating:

5.0

Nothing this location was amazing

Rating:

3.0

The gas gauge was incorrect … they need to better monitor the amount of gas …on the truck … I was told that it had 3/8 gallons and it didn’t .

Rating:

3.0

Maintain tires better.

Rating:

5.0

Great staff and management

Rating:

5.0

The staff was very helpful and everything was great. The main thing I wasn't happy with is that the 2nd floor has no elevator and you have to walk up 12 steep stairs. That made it more challenging. But they do have units on the ground level you can use. It's a smaller location so they only had 1 large one available on the first floor.

Rating:

4.0

Didnt get the truck with full gas tank, Fuel is at 80%. I took the picture before I leave and showed it to one of the associates.

Rating:

5.0

So easy, didn’t even need to get out of my vehicle

Rating:

5.0

U haul should give back unused monies for partial month(s). I.e, February 1-March 1. You move out February 20th, 8 days should be returned ($$)

Rating:

4.0

service was awesome the girls on front counter were great,

Rating:

5.0

I feel like Uhauls by now should have automatic door locks and windows. I felt like I was in the 70's.

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything is good

Rating:

5.0

Great staff very very helpful and willing to go one step further. Highly recommend!!

Rating:

5.0

Great service. Always

Rating:

4.0

I despise getting a car or rental with partial tank of gas. I was told it was 3/4 and it was less than that (I took a picture for proof ). I returned the van full, it cost me ~$45 for less than 60 miles of rental. I hate this and it makes me not want to ever rent again. That being said the van was clean, new, best one I have ever rented from U-Haul. The staff was competent, polite, well trained, helpful finding the van and adjusting the mirrors… this would have been the best experience ever if not got the gas. How am I as a single woman supposed to pump and watch a gauge and feel safe?

Rating:

5.0

Thank for the great management team to make it a wonderful experience for us.

Rating:

5.0

nothing, this site is excellent

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Probably my best experience ever at a Uhaul. The two employees were friendly, and helpful. In fact i didn't have to left a finger. They hooked the trailer up to my car and even put the handyruck I purchased into the trailer for me. I was in and out In no time. Only improvement I could see if any really, was I waited inside for a few mins in limbo...no one was there....but that's because the two employees were out helping previous customers just like they helped me. Easy. I appreciate the service. Thank you.

Rating:

5.0

I was denied access to the storage unit around 5:00 pm over the weekend on a couple of occasions. This seems restrictive as I didn't receive any communication regarding the rationale.

Rating:

1.0

Not well lit. Doors not working. No elevator. Hard loading dock

Rating:

5.0

Staff was always extremely helpful and available, storage facilities were always clean and well maintained with moving carts readily accessible. The site is secure and does a great job of limiting access to only authorized customers. Will be using this location again in the future.

Rating:

5.0

The manager was very nice and made my move in very easy

Rating:

5.0

Joselyn very helpful

Rating:

5.0

The manager and every team member were very helpful and cared about doing the right thing the second I walked in.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Was renting for long time and always had someone to help. Staff very professional and nice. Thank you.

Rating:

4.0

Unit was way too small and had to change to a bigger one! When I booked it online it said for a studio apartment! Not even close

Rating:

5.0

Very helpful

Rating:

5.0

Everyone was very friendly, accommodating, and helpful. Effort and professionallism goes a long way, especially during a stressful transition. Thank you guys for everything.

Rating:

5.0

Whenever I am in Orange County for work, and need a trailer or moving materials, the Uhaul Moving and Storage of Tustin is my first choice. Staff is always willing to work with me and ask questions to ensure that the truck, trailer, storage unit, or materials that I am seeking, will do the job. Kaylee / Kayleigh (I apologize for not getting your name in its correct spelling) helped me with my storage unit a few days ago. She made sure my items fit in the unit, after realizing that the unit I reserved, was too small. Excellent customer service. The owner Edgar is always willing to help. He closed out my unit yesterday since I didn't need it anymore. He valued my feedback. Again, always positive here. I'm sure I will be back soon.

Rating:

5.0

Only downside is no AC but other than that it was exactly what I needed.

Rating:

5.0

Every staff was very helpful and professional.

Rating:

4.0

Was secure but the light near my storage always turns off and was motion activated but not from where my storage unit was. Had to walk to the end of the row to get the light turned on.

Rating:

5.0

Never had a problem.

Rating:

5.0

Besides a nice clean place, staff were helpful, informative, and friendly.

Rating:

5.0

Great experience!

Rating:

5.0

My experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Thank you.

Rating:

3.0

Staff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn’t work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.

Rating:

3.0

Not enough units to fit my need

Rating:

4.0

Only downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that

Rating:

5.0

I luv the U! Thank you!

Rating:

3.0

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

Rating:

4.0

They helped me figure out exactly what I needed.

Rating:

3.0

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Rating:

5.0

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Rating:

5.0

Great storage facility. All employees are very friendly and helpful.

Rating:

5.0

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

Rating:

3.0

There is a Homeless guys leaving right in front of unit 254. I didn’t feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Rating:

1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

Rating:

1.0

You suck

Rating:

1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Rating:

5.0

The manager Eddie was a great help to me and I’m very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It’s seemed as if the company doesn’t care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you’ll get better Buisness. Thanks!

Rating:

2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Rating:

1.0

Needs friendlier workers!!

Rating:

5.0

Great service

Rating:

5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Rating:

4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Rating:

3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.

Rating:

4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

Rating:

1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Rating:

5.0

Everyone was friendly . Frankie was exceptional . True gem guy

Rating:

5.0

The customer service reps were great.

Rating:

5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren’t stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Rating:

5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

Rating:

2.0

People in the office are wack especially management

Rating:

3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Rating:

1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

Rating:

2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Rating:

1.0

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Rating:

4.0

Service and storage good

Rating:

5.0

Good job.

Rating:

5.0

Responsible. Professional. Great value

Rating:

1.0

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

Rating:

5.0

The staff are competent and friendly.

Rating:

5.0

They we're very nice and helpful!

Rating:

1.0

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

Rating:

5.0

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Rating:

5.0

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Rating:

4.0

Aa

Rating:

3.0

Not enough parking available

Rating:

3.0

2nd floor with no elevator, no AC, etc.

Rating:

3.0

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Rating:

1.0

Andrew the general manager in’s Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn’t notice earlie.

Rating:

3.0

Poor customer service . Not very helpful and staff seemed very lazy

Rating:

4.0

Never had a problem.