YHaul has really gotten better. Easy to reserve, equipment ready, drop off was easy. Great Communication!
James MCustomer Reviews for U-Haul Moving & Storage of Wausau
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The prices they were charging me at the store did NOT match the quoted online reservation price. Store blamed it on Corporate. They did not have the utility dolly in stock that was reserved and it they were not on the truck as reserved 24 he in advance. I witnessed the store mgr “Matt” vaping inside the showroom. I was told he was in a “meeting “ and was too busy to assist when I requested he come out to help his associates who were busy with other customers. They were then going to charge me more than the quoted online reserved price confirmed for the dollies because their in-store pricing doesn’t match the online quote. I could hear Matt the manager inside the office and he was talking to someone about how he didn’t get to eat some sort of food, as he walked by me. He was not in a “meeting.” He stopped to assist for a min-let the associate finish and just walked away with no apologies for the inconveniences. I then had to nearly beg the associate to assist me with bringing the dollies to the truck, and take one myself. The associate told me to “take it up for corporate” and “this happens all the time.”
Courtney CSimple and efficient reservations and checkout, even easier return process
Scott LVery nice experience
tomas kGreat staff
Robert LExtraordinarily poor weather conditions at time of return including freezing rain, snowstorm, 40+ mph wind gusts. Attempted to convert to 1 way rental but wasn't allowed to do this. Return trip was very dangerous and took hours longer.
Sean HThe fuel level was less than a 1/4 tank as stated. No one did a walk around like they used to do. I don’t feel there was enough staff to cover the amount of customers at the time.
August FSales rep was excellent and a pleasure to deal with.
Terry TGreat customer service and very personable. I would recommend this location to anybody
Chris PMy reservation would not open in the app, I was unable to confirm or change any details without a phone call or visit. The link I was emailed took me to the app, but there was no record of any service engagement.
Joseph ZJust make sure everything correct before rent it. 👍
PAO LOverall, front end service was delayed. Took about 25 minutes to reserve the trailer. I tried to call a couple times prior too but did not connect
Steven ZThe app too about 25 minutes to use and location never worked. Definitely and area for improvement.
christopher pMatt did a great job even though the computer system was having problems.
Stephen LAlways easy and great customer service
todd cAttendant was very pleasant and helpful.
Kristine KI went to pick up my truck rental via the 24/7 truck share program, but upon arrival there were no keys in my lockbox when I used the code provided in the app. I went back the next day and all I was offered was $10 a future rental. This entire situation costed me valuable time and money having to make multiple trips with my personal vehicle to move things when I should have had the rental like I reserved. I am extremely disappointed in this situation and perhaps even more so by the solution offered by this location.
CASEY HEasy, peasy. Turned equipment in a day early. Attendant assured me I'd get credit for one less day and make sure the miles were correct. I had over-estimated what I thought I would need. tx.
Kelly GGreat service
Gerald CEmployees were very nice and helpful. Great service.
Thomas SNice facilities. A small waiting area would be a nice addition for those of us who need to wait for service. Employees very pleasant and helpful.
Karen TDirty truck. Level 1 not done. Missing dolly and furniture pads were not zip tied in bag. No dispatch,just handed keys and told where the truck is....same crap as last rental. Nothing has changed with this location....
Earl EMy equipment was dropped off and online checked in a half an hour before the due time but I got charged for an extra day.
Alicia KManager was very nice and made experience wonderful
Natasha HWas charged for gas when we had already filled the tank up. Was never asked for miles before the truck was rented. Tried to get some help with the issues and got told there was nothing he could do was very rude and not helpful would not recommend. Renting a U-Haul for over 300 bucks then getting charged again incorrectly is really frustrating. Won’t use again.
Lynsey CAll Good
Robert Ogreat knowledgeable helpful staff, thank you
Keith PMore description of the auto hauler trailer would have been helpful. My ‘67 Jeepster was almost too narrow to work on the trailer (1/4 of the tires hung off the inside of the ramps).
Gary WQuick and easy drop off. Staff person approached as soon as we arrived. Great experience.
david oWhen I expressed my concerns the chains were hanging too low, I was reassured they were fine. On the second day of my drive to AZ, at a gas station stop, I noticed the chains were dragging. I had to unhooks the chains, wrap them and rebooks them to avoid the chaos from dragging. Also, one of the chain links had almost been rubbed completely through the metal from the drag. More training for the employee in Wausau is encouraged.
Cindy GNo problems with rental location. It was U-Haul's policies that will make me NEVER rent a U-Haul EVER AGAIN! My truck leaked from the right front roof area, boxes got wet, sturdiness fell apart making my belongings shift all over the truck! Had major damage to no repair on many items! Didn't keep damaged furniture as I wasn't putting it in a storage unit. Didn't know that in order to make a claim I had to have original receipts then less depreciation!!! You need to upload pic's & fill out forms. When I did speak with someone, they told me that U-Hauls trucks are water resistant, not water proof! Are you freaking kidding me? Who expects to pay what U-Haul charges & I went 1200 miles through bad rain storms & thinks it's Ok to leak water all over 40 years worth of my life's possessions??? Absolutely Unacceptable considering I was given NOTHING regarding these policies & was completely unaware! I'm still trying to collect with a claim & it's over 3 months later! My name was spelled wrong also, therefore creating major claim issues with finding my contract number & claim number. It was supposed to be corrected several times by the reps I talked to, however, of course that never got done either. Also, a weight & water test was supposedly done on the truck I rented afterwards. However, I was told by the returning truck location in Chesapeake, VA that the truck I just dropped off was already rented for the following morning & that no test would be done! So, how & when was this done? Also, at the drop off location, the man walked into the truck & plain as day said, "Yeah, this is where they always leak from, the right front roof area!" So, with that being said, it obviously happens more then is being told! I hired professional movers to load & unload my stuff through U-Haul so everything was packed correctly. The only mistake I did make was choosing U-Haul!!!!!! I WILL NEVER USE YOU AGAIN! AND, I WILL TELL EVERYONE I KNOW ABOUT THIS ISSUE!!!! I should've gone with any other mover! Extremely DISSATISFIED!
Joan DTop notch place.
Rob WFriendly
Kayla FService rep that checked me in and out was phenomenal
Chad HThe uhaul we reserved was between trucks, full of ice and snow..it took us about an hour to clean it off. And the workers were not helpful at all..the whole process shouldn't have taken so long.
Angela RNice guy
Greg WThe drop off point had hours of 9am to 5pm on New Years Day. At 930am the drop off was locked up with no one on site. I ended up taking pictures for proof of drop off and posted hours.
Aaron GSignage was confusing where I should drop the trailer.
Dennis DFriendly employees who are very helpful and kind. Great place!
Christina PThis location is awesome!! Young man operating it is awesome. Customer service is oitstanding!!
todd cIt took 3.5 hours to put my hitch on. We think another person came in after us and they took care of them first. Other than that, they did a good job.
Priscilla KFritz & team are exceptional. Excellent service.
gangadhar kthe trailer had brand new tires and was very well maintained, we will be using again in the future!
Kurt BWaited in the drop off spot for almost 20 minutes before I went in and both employees were just sitting and talking no other customers in the store.
Josh KMake the ratchet mechanism easier to use (grease, lube)
Thomas FThe personnel were respectful. We were told the trailer was new and indeed from all outward appearance it was. However, when we were loading it we saw a 4" X 2" hole in the floor and a sizeable dent and puncture hole also in the floor.
Carol WOriginal date of Weds, got confirmation email saying so, but store date listed as Monday so was not able to use hitch over weekend like planned.
Ruaj XNothing! Excellent service and trailer b
Terry TThe facility is excellent A litle hard to enter and exit because of traffic Would be nice if there was an entrance by the signal light Great expirence
Michael KThe service at this location was very disorganized, and made my experience renting a U Box a hassle. And, they incorrectly listed the box as "in storage" after I returned it empty and kept charging me for it's use. I do NOT recommend this location.
Kathleen ZWell ran, took good care of me.
John KI would rate them as excellent except for the fact that I have yet to receive confirmation that i have returned the equipment or the final invoice.
Kurt GHad to move my storage because it was getting to be to high of cost to store things there and it really didn’t feel like climate control there and I had no light in my storage too
jessica w | Overall ExperienceNice
Jason C | First ImpressionsGood people and great owner
Jody C | Overall ExperienceI was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!
Catherine H | Overall ExperienceYes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)
amy l | Overall ExperienceStill haven't heard from anyone about my fractured foot shows how much they care
Leslie B | Overall ExperienceBeyond helpful on the coldest day of the season! Thank you!
Michelle C | First ImpressionsThank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names
Rebecca E | First ImpressionsThe delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable
Lynett H | Overall ExperienceVery pleased with the service.
Elizabeth R | Overall ExperienceAgain Thank you Uhaul!!!:)
amy l | Overall Experiencemy u box was available at the times I requested
Barbra r | Overall ExperienceMy storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty
collin r | ReservationHorrible customer service.
Zach B | Overall ExperienceStaff was very friendly.
Nathaniel W | Overall Experience