Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

Rating:

5.0

Dante helped me out in the morning and was fantastic. The after hours drop off via the app is very handy and relatively painless. The flexibility and convenience were appreciated.

Rating:

1.0

I made the reservation for the storage unit starting on May 1st. Three days earlier, I went to the storage facility to see how it is laid out and see the actual unit. Greg was working on that day and he was very helpful. He went through the security process of entering the building and showed me the unit that I had reserved which was close to the entrance and was thoroughly cleaned up. Greg assured me that would be the unit I'll have when I start using it on May1st. However, on May 1st when I actually use it to store my items, a different person (Kyle) was there and the unit, that was promised for me, was assigned to someone else. Instead of that promised unit, Kyle took me to another one down the hall that is much farther away from the entrance and was left in such a dirty state. I'm now faced with having to clean up that unit or transfer to another one. Can someone help me out to resolved this issue. ... Thanks, Ray Naismith

Rating:

4.0

The gas tank should be full when customers pick up the vehicle. The van floor should be swept and clean of dust and debris I put too much gas in van and deserve a credit on my bill

Rating:

5.0

The young Lady was very pleasant and helpful came out to check on us to make sure everything was okay

Rating:

5.0

Truck worked fine, the young lady who handled me was professional and efficient. Mark

Rating:

5.0

Troublesome to have my preferred pick up location changed 3 times. Definitely a challenge for coordinating the move.

Rating:

4.0

app checkin failed - could not enter a province two letter code

Rating:

5.0

I don't have any recommendations. The truck was there and ready to go and the return was flawless. You can trust them to follow the rules.

Rating:

5.0

Customer service was also excellent, thank you!

Rating:

5.0

I rented the truck at 9 30 March 8th, I returned it first thing in the morning 9 03 on March 9th. I was charged 2 days I don’t know why.

Rating:

5.0

I was very happy with my experience interacting with this location

Rating:

5.0

This location doing good service

Rating:

5.0

Excellent customer service & the perfect vehicle for my move - Thank you !

Rating:

5.0

I had the WORST experience with Uhaul, and it is only because of Greg at your location that I can provide this with a good review. Uhaul changed my order from a 15ft truck or a 9ft cargo van, as well as the pick up and drop off location, and they did not tell me about it. This was extremely stressful given that moves are time sensitive. Greg helped to rectify the problem after 40 minutes of him trying to problem solve for us, and I’m very appreciative of his help, but I will never use Uhaul again, or recommend this company to a friend. Uhaul needs a serious restructuring in the way they do things.

Rating:

5.0

Perfect and convenient experience

Rating:

5.0

Very good service

Rating:

1.0

Staff had feet on desk and was on their phone when I walked in. Was a picture of my drivers licence really taken on their private phone? How is my personal data managed going forward? Truck windows and mirrors were filthy.

Rating:

5.0

Don't just say it's my choice of site for vehicle return, if many downtown locations are cramped and lack space. Say it's best we agree on a return location right now. Nice young man though.

Rating:

5.0

Give more notice when reserved vehicle is unavailable. Also hold true to reservation guaranteed for chosen equipment.

Rating:

5.0

Truck steering wandered left and right. Rattlely sounds from undercarriage. Very thumpy ride. Worse, brakes were very soft and low. Customer services were very good, in all locations and on phone.

Rating:

5.0

The people at this Uhaul are very nice and friendly and ptofessiionals

Rating:

5.0

Greg was very helpful and knowledgeable.

Rating:

5.0

Greg was very helpful and customer oriented!

Rating:

5.0

The staff at the Industrial Road, Aurora location are excellent, super helpful and fast.

Rating:

5.0

Just keep it that way . Excellent service, what a bright spot in todays murky life.

Rating:

5.0

pretty good services and staff is very friendly and professional. i will strongly recommend my friend to rent a truck if need one later.

Rating:

5.0

Trailer brake system in disrepair

Rating:

5.0

Staff was professional, friendly, and eager to help.

Rating:

5.0

All good but 2 things should be done in long run. 1. The speedometer have large numbers for miles/hour and small for km/hours, which confuse while driving. Can you please make large for km and small for miles in next upgradation. 2. There should be back camera for reverse.

Rating:

5.0

Excellent service from all the staff.

Rating:

1.0

TRAILER WAS NOT INSTALLED PROPERLY, FELL OFF AND BROKE MY BUMPER. NOW, IM HAVING ISSUES WITH MY ELECTRICAL COMPONENTS AND TAIL GATE LIFTING. I'M HOPING THAT THE CLAIMS ADJUSTER CONTACTS ME ASAP.

Rating:

5.0

All good!

Rating:

5.0

Amazing company everything in order

Rating:

3.0

The Van was parked bumper to bumper to another van with no room to maneuver, so I had to wait to the other person to drive away the van that was parked behind the one I was assigned. The van itself was all covered in snow and there was no snow-brush. The cabin was not cleaned, the cabin floor and the dashboard, in particular. The cargo room was reasonably clean, no complaints on that part. The customer parking was not marked properly - it had a label at the far corner of the lot, not at the entrance side. The office rep was nice, polite, and professional in the morning; the rep in the evening upon return was also professional, but there were people in office that were hardly associated with the business. Overall, the experience was satisfactory.

Rating:

5.0

FANTASTIC SERVICE FROM THE ATTENDANT THAT HELPED ME , WENT UP & ABOVE TO MAKE SURE IT WAS FAST AND A GREAT EXPERIENCE.

Rating:

5.0

The staff member that took care of us was super helpful, fast and treated us with elevated level of service this past wknd. We will be referring this U- Haul office to everyone

Rating:

5.0

Always great

Rating:

5.0

The young attendant at the U-Haul 51 industrial rd Aurora was absolutely amazing 5 star rating for this great employee of yours

Rating:

5.0

Fast and efficient. Just perfect.

Rating:

5.0

Everything is perfect, especially today’s customer service as usual was excellent.

Rating:

5.0

Fast and friendly pickup and drop off ✅

Rating:

5.0

Great service, vehicle was new

Rating:

5.0

Fix the app! It doesn't retain the pictures after the battery saver on the phone comes on (or channge apps). This is the second time the app lost all the info and photos after taking photos (-17°C). The last time was January. Seems like a good idea but it doesn't work. Fix it or don't offer customers to use it. I thought it would've been fixed since January.

Rating:

5.0

I rented a cargo van for about 4 hours to move some boxes from one location to another within Aurora. Pickup and return were both simple and quick. The rate was economical, and the van met my needs very well. If I have one quibble, it's that I could not see very much through the rearview mirror or over my shoulder. However, the two side mirrors and the dashboard camera screen helped me to drive and back up safely.

Rating:

5.0

Exceptional staff.

Rating:

5.0

Staff were very friendly and helpful

Rating:

5.0

Very educated staff they know the product well and they have Great Equipment. Thanks for all the help with my rental.

Rating:

1.0

We had booked online for the pickup at 8am. We got there and the entire uhaul location was closed and unreachable. There were 20 people waiting to pick their uhaul. We got through to the caller and they said they don't know what happened but there were no key in the keyboard. It was said that the location opens at 7am so for them to still be closed till 9am was ridiculous. We waited till 9am to get our uhaul. Highly disappointed

Rating:

1.0

we waited 2 hours for the staff to open and by then probably 10 groups were waiting as well.No one explained why the delay but all in the line had people waiting to help them move!

Rating:

5.0

Super nice and efficient

Rating:

3.0

Pretty good customer experience picking up the cube van (my pick up was mid month not end of month busy time) and the after hours drop off via the app is actually pretty good. I do not like the dolly and bag of blankets that they secure at the front of the truck and charge you if you break the plastic tie to use these items. These items tend to get in the way when you are loading and take up a lot of space in that area of the truck.

Rating:

5.0

Great customer service; everything is excellent.👍👍

Rating:

4.0

Go through how to drive a truck steps with them so they are sure they understand the truck (not everyone has experience with driving trucks)

Rating:

5.0

Thank you for being friendly and convenient!

Rating:

5.0

My husband Fred and I could not say enough great things about Becky and the facility that she runs. It's clean, well run, she is always there a respond to questions and has been a pleasure for several years at Uhaul. We are realtors so always tell our clients to go and see "Becky" at the Uhaul when they need to have a storage. All the best and thank you, Marion Carcone and Fred Shipman

Rating:

5.0

Just want to express our appreciation with all of Gregs help. from helping us on a phone call to helping us in person, he was very professional and was able to answer all of our questions.

Rating:

4.0

Twice the wait was a bit long as the staff was dealing with a previous customer and the computer system was either slow or not working well for some reason. Overall good experience. Thank you.

Rating:

5.0

Great place. Just pay on time and make sure the credit card is up to date so you don't get late fees.

Rating:

5.0

Very clean no hassle. Always smelled clean. I would use uhaul storage again.

Rating:

5.0

Hello, I had the best experience of my day with the middle-aged lady who worked at the reception desk, although I didn't ask her name, she was very friendly and kind and explained everything perfectly, considering that I had gone to rent a bigger warehouse because of her manners. Since there is no big warehouse, I rented a small warehouse there. Please be sure to encourage this lady.navid memarnejadian

Rating:

3.0

There was a leak in the roof and we didn't know our couch was wet until we cleared out the unit. Hope our couch isn't moldy. Also, the door didn't meet the ground- there was a gap and all our stuff was covered in dirt,grit and sand.

Rating:

3.0

Very understaffed - only 1 person on duty. He handled it very well but he was inundated with customers and the place could have used another person on duty.

Rating:

4.0

Good experience

Rating:

5.0

I greatly appreciate the walk-around.

Rating:

5.0

Great experience for a short term storage

Rating:

1.0

This is the worst managed business j have ever experienced. 1. I had no security on my unit for weeks or months because you weren't properly inspecting the units. I had to ask your office repeatedly to fix it and got no help. I had to contact your head office to get it fixed finally. 2. I still had no light bulb when I closed my unit - I have asked you and your staff for a lightbulb about a half dozen times over the past year and a half and got no where. You can't even stock light bulbs. 3. i asked you in the summer of 2023 to be put on a wait list for a smaller unit. You never got back to me, which I knew you wouldn't since you just wrote it on scrap paper and clearly did not care. Your company has lost a years long customer and money because of your inaction on basic sections of your job. 4. the south side button panel doesn't work and you know it, but continue telling people to use it. 5. You repeatedly blocked access to my unit by encouraging pick up and drop off of trucks in the entranceway; the only one with a functioning keypad. Once again, the south side keypad did not/does not function. 6. The GM once blocked my car in and refused to let me exit until I started recording her. 7. The hours were changed without notice, preventing my 24 hours access.

Rating:

5.0

I was injured and unable to assist with the putting things into storage nor taking them out, but there were no issues the lady who handled the booking was very low key, not pushy, excellent service. Thanks

Rating:

1.0

I am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.

Rating:

5.0

The app made it super convenient, and a friendly and knowledgeable. Staff made the experience a pleasant one. Excellent value!!

Rating:

5.0

The move was so simple even though there was a complication on my part the staff made it simple and easy.

Rating:

5.0

Becky was like a holiday saviour... She was patient and capm and suppportive even whem I was overwhelmed and emotional... She was acxomodsting within her means... and for this experience I am truly beyond words grateful...

Rating:

4.0

The pull down door is faulty...(but do not add grease!!) The room sizes were unrealistic...

Rating:

5.0

Thank you for great service

Rating:

5.0

Friendly and efficient service at front office .

Rating:

5.0

We recently moved and needed to relocate our storage locker to a new location. We still have a U-Haul locker just closer to us.

Rating:

5.0

Great value, great people

Rating:

1.0

This is the worst storage unit I’ve ever been to the make a mistake with the number of my unit and I had to wait for an hour to get my stuff loaded into that unit which was not on my documents so don’t ask me for a review anymore, it’s horrible

Rating:

2.0

Making a term of 30 days instead of one month and not allowing prorating is intentionally unethical. Short term thinking.

Rating:

5.0

good but current economy was the problem so needed to reduce my costs.

Rating:

2.0

Good storage Should have Customer appreciation incentives now and then.. not just new customers

Rating:

5.0

Well done Kalen. Thank you. Excellent service.

Rating:

1.0

The absolute worst U-Haul location I've ever been to by far. Unhelpful staff and unresponsive management. They like to charge you extra fees and try to charge your credit card when you did not give them permission to. They add on lean fees right away when I should have only been charged a late fee. The units weren't very secure at all - you could open it and the alarm would go off and they would just turn the alarm off and not even make sure it's your unit. Extremely convenient access hours considering most storage places I've ever rented from were 24 hr access so I can get my belongings anytime I'd like considering their mine and I pay to store them there. It was dirty everywhere, especially the washrooms. Instead of the washrooms being cleaned before the office opens or after the office closes they clean the washrooms during the day and customers aren't able to use it and have to wait.

Rating:

5.0

Staff was helpful and Becky was very fast

Rating:

5.0

The aurora staff were always available, polite and accommodating. Moving units around was effortless and snow was diligently cleared for access. When renting trailers and trucks staff assisted in referring to other uhaul offices. Very welcoming experience and encouraging to use services in the future.

Rating:

5.0

We were very happy with the arrangement. Our financial situation changed and we had to downsize and we could no longer afford the cost.

Rating:

5.0

Always clean and friendly staff

Rating:

5.0

It's a nice atmosphere. Got help from staff and customers on the products. Office Manager, I believe, does a great job. Only had an one issue , she had it fixed before I knew I had problem.

Rating:

5.0

The lady who checked us in on March 27th was very knowledgeable and explained everything in detail to us.

Rating:

5.0

Staff was extremely friendly and helpful. Unit we rented was perfect for our short term needs. Would rent from your team again. Be safe. Thanks. D. John Peirce.

Rating:

4.0

Another storage unit facility opened up and had a storage unit double my size but at half the cost.

Rating:

3.0

Could use an upgrade. Light didn't work in unit. Door was rusty and flimsy. Staff was friendly and helpful over all for a free unit it served its purpose. I would not be using outdoor storage units again anywhere.

Rating:

5.0

Brenda was extremely helpful, and both she and John did all they could to to facilitate an easy move-in. I would definitely recommend UHaul Storage.

Rating:

1.0

Manager was extremely rude. I will not be using UHaul again because of this.

Rating:

1.0

I've hated my experience with uhaul from beginning to end. I had issues in the beginning with being triple billed for one month. I also was never able to get anyone on the phone at that specific office. I I find the staff to be lazy and do the very bare minimum for customers. I took an extra half hour yesterday to sweep up my unit and make sure it was nice and clean before I left. I was told that it was going to be inspected and when I checked out know anything care to look at it. ended up driving down after sitting on hold for over an hour just to ask a quick question. This has been nothing but a bad experience and I would definitely not recommend uhaul to anyone. The only reason I stayed is because I was in the middle of a separation and I had nowhere else to go. It's really unfortunate and I would happily discuss this further with someone.

Rating:

5.0

Becky's team at U-Haul Aurora is fantastic. I always great great service from her and everyone. Thank you for being there during such a challenging time. Best regards, Sharon.

Rating:

4.0

The parking lot lights were out when I returned the trailer after dark

Rating:

5.0

My goods were stored safely and securely for my entire rental. Access to the locker was excellent and convenient.

Rating:

5.0

I always felt my belongings were safe and secure. I always got the help and advice I needed and will surely use this Uhaul again if I need storage. Thanks for the great service.

Rating:

5.0

Great service - always!

Rating:

4.0

The fact that you guys were open on a long weekend was a happy surprise. I thought I was going to have to wait an extra day to get my stuff moved around.

Rating:

5.0

Great experience using uhaul for the first time myself.

Rating:

4.0

The fan doesn’t run enough in the summer so the building can get very humid and natural materials will absorb the moisture and be wet. Whites will get stained. There was no warning of this, nor should there have been. Customers are led to believe it’s climate controlled, so it either should be or should not be. Not just for one season. I feel misled and cheated. The fans should run more often in summer and/or they should be removed and dehumidifiers installed and running when necessary.

Rating:

5.0

My sincere thanks to Becky and the team - it's always an absolute pleasure working with you.

Rating:

1.0

Another garbage location. We get it, you don’t get paid enough to give a sh*t. If you can’t maintain your composure in the public eye then f**c off to the night shift at Walmart

Rating:

5.0

Everything was so easy from reserving the unit to "moving in".

Rating:

1.0

Drove 30min to NOT have my storage unit clean, second Time she was just as rude as the the first time. My account will be deleted after this move and I will use other companies for my next cross country move. As a veteran of 12 years I can say I have moved a lot. But never have I had a company be so disrespectful to its costumers.

Rating:

1.0

I was given a locker that was already in use. Terrible customer service. I wasted 2 hours of time to be told to go to another storage facility. If I could give a minus I would.

Rating:

1.0

I was given a locker that was already full. Terrible customer service wasted 2 hours to be told to go to another storage facility. If I could give a minus I would but it’s not available.

Rating:

1.0

This is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.

Rating:

3.0

The alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn’t room to turn around. The storage unit itself was clean and dry and served it’s purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I’m not sure why I even had an access code if I can’t access the facility after hours; the gate is open 100% of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.

Rating:

4.0

Unit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.

Rating:

4.0

Had some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!

Rating:

5.0

Excellent customer service and very well lit and clean.

Rating:

5.0

Very easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.

Rating:

5.0

This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.

Rating:

1.0

Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20” truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20” truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15” and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that’s not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20” truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don’t assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874

Rating:

5.0

Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. Thank you!

Rating:

3.0

The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.

Rating:

5.0

Highly recommended

Rating:

5.0

Thank you for great service and the packing materials are all good quality it will make my travel easier

Rating:

5.0

Overall good experience. No issues at all!

Rating:

4.0

Helpfull & efficient staff.

Rating:

5.0

Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

Rating:

2.0

This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren’t there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

Rating:

5.0

My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

Rating:

4.0

The facility is clean and easy to access.

Rating:

5.0

The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Rating:

1.0

Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Rating:

5.0

I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

Rating:

5.0

Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!

Rating:

3.0

I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.

Rating:

1.0

My experience was positive with the exception of the manager’s attitude. I did take her suggestion and have now followed up with Customer Service.

Rating:

5.0

I really liked everything

Rating:

3.0

We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn’t care. I wouldn’t recommend this facility.

Rating:

3.0

The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.

Rating:

1.0

Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help

Rating:

4.0

Waited outside for few minutes to be let in. They lady inside was terrified of corona virus

Rating:

4.0

Staff were excellent -- particularly Cody.

Rating:

5.0

Very fast and friendly service

Rating:

5.0

Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.

Rating:

4.0

Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.

Rating:

5.0

Hello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card

Rating:

3.0

Over all I would store again at UHaul

Rating:

5.0

Becky was very kind and helpful !

Rating:

4.0

can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

Rating:

4.0

Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

Rating:

5.0

All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Thank you

Rating:

3.0

We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

Rating:

5.0

The staff at this location are are the best. Need more guys like that.

Rating:

5.0

The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

Rating:

5.0

Excellent facility and very helpful staff .

Rating:

5.0

Everything went very well.

Rating:

4.0

no other comments needed

Rating:

3.0

Very good facility

Rating:

3.0

I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.

Rating:

5.0

clean friendly acccessible

Rating:

5.0

Very nice experience!

Rating:

1.0

The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150.00 This is why I would not recommend UHaul storage to a friend!