Moving Truck Rental in Aurora, ON at U-Haul Moving & Storage of Wellington Lanes

3030 reviews

51 Industrial Pkwy N   Aurora, ON L4G4C4
(E of Yonge)

(905) 841-1061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 841-1061

51 Industrial Pkwy N
Aurora, ON L4G4C4
(E of Yonge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
Truck Rentals

One-Way and In-Town Local Rentals in Aurora, ON L4G4C4

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

3030 reviews

Let us know what you think.
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Write a review
Rating:
4.0

Very good

Morteza K. 
Rating:
4.0

Did online registration prior to pick up. Easy verification process at branch level. Simple pick up and return of equipment. No surprises. Total satisfaction. Thank you !

Yves L. 
Rating:
2.0

Online pickup took forever. Might as well have gone inside to speak to an employee... You have to go in to get the keys anyway.

Brendon P. 
Rating:
1.0

The truck was supposed to be picked up at the Newmarket location and the trolley in Aurora (very inconvenient - but not as inconvenient as customer service trying to send us to BARRIE an hour away!) The truck was never dropped off in Newmarket so had to go to Aurora to get both truck and trolley. It was the wrong trolley for the kind of car we were towing, so the doors would not open to let the driver out. He had to crawl his way out the window and then through the small slit that COULD be opened in the backdoor to reach through to close the window he had just climbed out of. Absolutely rediculas. I was also promised a $25 credit for having to drive all around town to collect Uhaul vehicles which I never got.

JOSHUA H. 
Rating:
5.0

Less wait time on phone.

JOHNS J. 
Rating:
1.0

We had a situation: while getting the truck ready, the wind closed the door and locked the keys in the truck. When we told the staff member, she told us there was no spare key available and that the problem was ours to fix. Her attitude towards the issue was very disappointing and unfriendly. She essentially gave the vibe that it was our problem to fix and gave no solutions. We went through uhaul roadside assistance, but the process of filling out a form online and waiting for a response was not very convenient. There should be a 1-800 number or something similar. Furthermore, it is very odd to think there are no spare keys on the lot for any of the trucks. The staff member's attitude was particularly frustrating.

EMANUEL G. 
Rating:
4.0

Easy process to walk in and rent a simple van for one day usage. Rate reasonable, smooth and easy.

STEWART M. 
Rating:
5.0

Your infrastructure for internet was down and caused your person at the desk huge stress and a line up of people. I did an on-line reservation and I was delayed an hour. Your desk person was great despite all the customer complaints. YOU NEED TO HELP HIM and apologize for not providing better internet coverage.

Etienne G. 
Rating:
4.0

The insurance cost is a bit expensive.

Siu T. 
Rating:
5.0

Customer service was excellent, very polite, patient & was very helpful with answering our questions . We will be back ! Thank you & continued success.

MARJORIEANNE G. 
Rating:
5.0

The staff here are very pleasant, helpful and knowledgeable, and they helped make a stressful day much better for me!

JENNIFERROSE A. 
Rating:
1.0

We had to switch dates of our move because Uhaul told us the day prior they did not have a truck available at our location. Then head office booked a new date but details eg km promised, 48 hrs for price of 24 hrs etc did not come thru on contract. We were forced to drive 2 hrs out of our way to return the rental. Our contract said the date and time we were to return the vehicle which we did prior to the deadline but we were charged an extra day rental on top. Spent > 1.5 hours, 4 times, on hold trying to speak to customer service. Twice I was dropped from the line after 1.5 hrs waiting. Local pick up location NEVER answered their phone. When I drove back to them to ask why we were charged for the extra day the local office told me I have to call customer service. TERRIBLE customer service! I need a truck to move stuff again next month but I will NEVER use Uhaul again. Hours of my time wasted on poor service. Sad because the truck met our needs but the Uhaul staff/ system is to be avoided.

Kendra P. 
Rating:
1.0

First of all you advertise that we can pick up in one place and dropped off in another place and this was a big lie for me. Secondly u don't give me a van with a full gas tank, it was third quarter full so the customer don't know how much acctually put in after use. Thirdly you charge me $20 for after hour charge that I wasn't informed about it and I don't know why you charged me for that. I just dropped the car and dropped the key in the box and sign on line as I was supposed to. Can u tell me why u charge for that?

MOSTAFA K. 
Rating:
5.0

It's ok.

Ali B. 
Rating:
2.0

I got charged an extra $20. I had no idea about letting know Uhaul after dropping off the key online. No one told me to do that. All the process was done at the store with your employee with his personal cellphone. It was not professional and safe to ask for credit card info and using a personal cellphone. In the worst-case scenario, your employee must ask to finish the process with the client's cellphone.

Seyed Hamid M. 
Rating:
2.0

The van was so dirty on the outside that I had to stop at a gas station to clean the windows before getting on with my trip. And the tires are too slippery to drive on a snowy day!

PAUL K. 
Rating:
5.0

Front staff are upbeat and communication was very easy and straightforward

ROYW S. 
Rating:
4.0

Quick question -- are the vehicles all wiped down prior to rental as part of your Covid-19 protocols?? Thank you. Kevin

KEVINJ G. 
Rating:
5.0

Excellent service

FARID N. 
Rating:
5.0

Our customer service rep was great - Andre He made the whole experience easy

SEANM D. 
Rating:
4.0

This is the second time that I rent with the U-hall at this location. The two different cars that I rent, (A van and a 10' truck) were both old.

SEYED BABAK T. 
Rating:
4.0

Don't make people take a dolly they didn't order. It takes up usable space in the truck.

EDMOND V. 
Rating:
5.0

NOTHING to say. All Excellent! Thank you very much !

Val A. 
Rating:
2.0

The Representative Kept me waiting for 5 minutes standing there when there was no one else in the store and was not on phone, she was just sitting there behind the counter looking at cameras not wearing a mask (had it below her chin) and she was continuously wiping her face and nose with her bare hand and then proceeds to hand me a key without sanitizing. Even without Covid that's still pretty brutal. Anyway, wasn't very happy with that. The rest of the trip/rental unit was fine.

Paul C. 
Rating:
5.0

Your employee was polite and efficient. Everything was ready to go. It was the same upon return. Absolutely no complaints. Thank you!

SCOTTB C. 
No reviews have been submitted for this location.

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