The one major problem is that you can't seem to figure out how to get the payment from the new credit card. Then you send the reminder email again and again. Even when you have gotten the payment. It is very unprofessional.
Lisa J | First ImpressionsSelf Storage Units in Aurora, ON, L4G4C4
U-Haul Moving & Storage of Wellington Lanes
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Very good, helpful, and knowledgeable staff. Unit was very clean.
HELEN G | Overall ExperienceExcellent staff making the whole process was very simple and highly recommended!
DEAN C | Overall ExperienceGreat place great people thank you
johnathan p | First ImpressionsThe locker wasn't swept but, it didn't look to dirty all in all. Staff was knowledgeable and curtious.
ana o | First ImpressionsThe facilities were clean and well maintained and the staff knowledgeable and courteous.
Suzanne J | Overall ExperienceI made the reservation for the storage unit starting on May 1st. Three days earlier, I went to the storage facility to see how it is laid out and see the actual unit. Greg was working on that day and he was very helpful. He went through the security process of entering the building and showed me the unit that I had reserved which was close to the entrance and was thoroughly cleaned up. Greg assured me that would be the unit I'll have when I start using it on May1st. However, on May 1st when I actually use it to store my items, a different person (Kyle) was there and the unit, that was promised for me, was assigned to someone else. Instead of that promised unit, Kyle took me to another one down the hall that is much farther away from the entrance and was left in such a dirty state. I'm now faced with having to clean up that unit or transfer to another one. Can someone help me out to resolved this issue. ... Thanks, Ray Naismith
Ray N | First ImpressionsThe young Lady was very pleasant and helpful came out to check on us to make sure everything was okay
Joseph C | First ImpressionsVery good service
INNOCENT I | First ImpressionsThe people at this Uhaul are very nice and friendly and ptofessiionals
angelo i | First ImpressionsGreg was very helpful and knowledgeable.
jacqueline c | First ImpressionsStaff was professional, friendly, and eager to help.
ildiko b | First ImpressionsThe staff member that took care of us was super helpful, fast and treated us with elevated level of service this past wknd. We will be referring this U- Haul office to everyone
TRACEY G | First Impressions