Customer Reviews for U-Haul Moving & Storage of West Springfield

Rating:

5.0

We moved 900 miles away and Uhaul pods were the best way to move. We had plenty of time to load the 5 pods. They arrived safely to our new destination and had plenty of time to unload them. The price was most reasonable and no damage to our household items. Would definitely recommend them for your moving needs.

Rating:

5.0

The driver was very nice.

Rating:

5.0

The driver was very nice.

Rating:

5.0

None. Just a worthy note, customer service reps that took care of me were excellent, and gentlemen. Compliments to both!

Rating:

5.0

Nice facility, easy to get everything we needed. Staff was very helpful with connecting the trailer properly.

Rating:

5.0

Associate was fast, friendly and helpful.

Rating:

5.0

Great

Rating:

5.0

Everyone was friendly and professional along the way. We had a great experience. Thank you!

Rating:

5.0

Customer service was exceptional and the drivers were a pleasure to deal with and ALWAYS on time. Thank you

Rating:

2.0

Booked installation of hitch 2-3 weeks in advance and prepaid entire fee. I called your phone service the day before appt. To see if parts were at store and was told they were. (I did this because of the many poor reviews indicating problems online). Then, upon arriving for installation the next day I was informed no parts had arrived yet and was sent away. I had arranged for rides and taken time from work to do all this. The manager gave me his card and said he would be in touch, but I had to search him out to arrange another appointment and he said for certain he would call me about parts in 3 days——he never did and stopped answering his phone. The store phone continuously put me on hold; once for TWO hours and never let me get thru to find out if parts came in before I returned the next day. Finally I reluctantly called your National service rep, the first of whom could not help me after a 30 min. call, and the second, Helena, who placed me on hold so long my battery went dead, then miraculously, I thought, called me back later to say parts would be available for installation today. Today, hitch installed and seems fine. I would equate this experience with UHaul on a par with dental root-canal work without Novocain, and hopefully will never think to use your services again. Please work on your customer service. My advice to people reading this review: Be prepared for an arduous process beforehand when ordering hitches installation!

Rating:

3.0

The intake process took a long time . The staff was friendly and knowledgeable but there was a 30 minute wait to get a trailer I had reserved.

Rating:

2.0

There was only 1 employee working that day. He was receiving returns, cleaning them and counter work by himself. He gets an excellent rating.

Rating:

5.0

Fast in and out

Rating:

5.0

Keep up the good work

Rating:

5.0

Very clean and the workers were very helpful and respectful.

Rating:

5.0

Everyone on both ends where great to work with. Everything arrived on time and in good shape.

Rating:

5.0

Excellent service

Rating:

5.0

The process was timely in MA though the delivery in GA was 45 minutes late. Staff were friendly, courteous and respectful. Boxes went right where we asked them to be placed. Doors facing the proper direction. This was among the least expensive options for our move down the coast and it worked out well for our needs.

Rating:

5.0

Dave (?) was amazing! Took the time to explain trailer hitch options and installation was smooth and cost efficient. An awesome representative of the UHaul team. I will send everyone I know that needs a hit to the West Springfield location.

Rating:

1.0

Have the proper truck available, I was Charged an additional $28.98 for a truck I couldn’t even upload proof of online for gas and mileage.

Rating:

5.0

very helpful/ knowledgeable/and friendly.

Rating:

1.0

Employees need to be better trained & not try to steal from people from there hard earned money claiming that cash deposits for u-haul rental. we will get are returned back in a check in the mail.

Rating:

5.0

Worth every penny. Especially when compared to movement pods if you have the ability to move the trailer yourself.

Rating:

5.0

U-Haul staff was friendly and knowledgeable! Ty!

Rating:

5.0

Dave was the best. Extremely helpful and wide awake as he should be.

Rating:

5.0

The Gentleman there were very kind, helpful, and communicative! They assisted in making my transition from MA to Fl a swift one! Thank you guys!

Rating:

5.0

Everything was perfect, I was just passing by to refill a forklift propane tank.

Rating:

5.0

Nothing

Rating:

5.0

Make sure trucks are clean and dont smell like weed i had to buy air fresheners to put in the truck a very strong weed odor was in the truck some people might like the smell but other wount

Rating:

5.0

So easy 👍

Rating:

5.0

Thank you so much the staff at Spingfiel is very nice I m very happy to come Service s very good Thank you

Rating:

4.0

Didn't have my uhual somewhere else they had one and gave me 2 additional days for the inconvenience. But got charged extra when I returned it, not cool!

Rating:

5.0

Excellent servis

Rating:

5.0

Nothing

Rating:

5.0

Great customer service and storage experience. The manager and staff was more than willing to make my difficult time in my life very much easier. I was treated like a person with dignity rather than a customer with money. I highly recommend U-Haul of West Springfield because they look to accommodate people to the best that they can. Thank you.

Rating:

4.0

Remove Snow from vehicle prior to renting it..

Rating:

5.0

None

Rating:

5.0

Great customer service from the phone calls, emails, texts, and the team that delivered and picked up the pod.

Rating:

1.0

Customer service and employees were exceptional. They did their best with what they had. The equipment was in poor shape the tire straps on the dolly were trimmed and did not reach the ratchet. I had to improvise and use my own ratchet strap. Bringing the equipment back employee tried to check equipment back in and he kept losing wifi connection and had to restart his palm pilot 3x. Then the system tried to double charge me. Employee made me late to my next appointment again not his fault due to system errors. Plan on speaking to the GM very soon. Suggested they perform preventive maintenance on their equipment before renting out and have discounts or reimbursement plans in place for inconveniencing customers and to prevent injuries and equipment failures.

Rating:

5.0

None

Rating:

5.0

Nothing, it was very speedy and the person explained everything well, even handled my 1000 question mom very well and all she does is complain about customer service and I didn’t sense a smidge of dissatisfaction from her!

Rating:

3.0

When I arrived at my destination, I discovered that the door was not operable.

Rating:

5.0

The staff is very nice and helpful.

Rating:

5.0

Very quick nice people

Rating:

5.0

Outstanding counter and equipment handlers for sure😁

Rating:

3.0

Cargo van wasn’t cleared of snow at all. Rented the van for an hour and a half For $62 is CRAZY

Rating:

3.0

Communication was very difficult. I called the location and didn’t know the call was answered by some central person, so communications about delivery didn't actually get to people at the the location and no one took accountability. I was never told I needed locks and would be charged for them. The process for arranging the drop off at the destination in Washington state was a total mess. But, everything did arrive safely and on time. I’s use uboxes again knowing what I know now, I just wished the process had been less confusing.

Rating:

5.0

Have gas in trucks fueled above 1/4 prior to lending out. Preferably full or at least 1/2 tank as it gets better gas mileage

Rating:

5.0

Those gentlemen deserve a raise I can defineitelh say that! I felt informed, safe, they were kind and protective of my ite s

Rating:

1.0

I made a payment and then got 2 more payments slapped on due the next i would never recommend gal to anybody who wants the stuff safe not my friends or family you honestly should stick with truck rentals that’s all your good for

Rating:

5.0

I like the online digital contract feature as I lost the paper contract during the move. So I was able to know exactly how much to fill the tank upon vehicle return

Rating:

1.0

They lie to their customers and general manager doesn't return phone calls Also , the employees are very rude and just do run arounds to your questions

Rating:

5.0

I had to search for the key return, not clear where to go from truck drop off pavillion

Rating:

5.0

Excellent service. Everything arrived on time. I would definitely recommend this for other movers. It is much more affordable than other moving container companies.

Rating:

4.0

I would is like to thank the employees who maintain the building, it's always clean and smells fresh. I had stuff here for almost two years and never had a problem

Rating:

3.0

Have the agent go and get the truck and bring it to the to the office door. I had to wander thru a sea of orange trucks to find my rental. Checkout was slow. create a system where fueler can communicate mileage and condition of the truck to the office

Rating:

4.0

Trailer leaked badly inside, got a lot of the stuff we moved very wet.

Rating:

4.0

Control the pest better. Lots of mice around.

Rating:

1.0

This was the absolute worst truck.I've ever driven in my life last week.I got a 26 foot.And it was fantastic. This week... I am beside myself angry that you would even allow a customer to take such a junk sixteen hours across the country. Windshield wipers did not work , no: power windows, it bucked the whole time no cruise control for 16 hrs sucked! .The seat was horrible and hurt me.The vibration of the thing had my arms hurt for 2 days, mirrors didn't move so it was very difficult to drive. You guys should pay me to have driven that. I should get a huge credit because that was absolutely the worst I've ever had. And to top it off the radio was horrific , no bluetooth!

Rating:

5.0

The three gentlemen working were absolutely outstanding. The whole process went so smooth,I'll be back.

Rating:

3.0

Staff could be a bit more knowledgeable about turn in process. I followed the signage and waited for a staff member to greet me after I arrived but sat for about 10 minutes before calling in again and asking what the process was supposed to be. I then had to assist the staff member with opening the trailer because he was unsure of how it worked. Not big issues but could be better.

Rating:

3.0

A little too expensive for the size of the unit. But Everything else was great.

Rating:

4.0

The guy was rude towards his female coworker and to me. He made some comment that she was his supervisor but neglected to do something. He shouldn't do that in front of a customer. The women was very nice to me and I sensed he had something against her and communication between them compromised. She was very busy and should have realized it and been more supportive.

Rating:

4.0

Price for this small storage is still too high

Rating:

5.0

Megan Agyeku and her team were extremely helpful and went above and beyond to assist with my move. Megan made this move easy and stress free! Thank you, Megan and Team, for being so wonderful and so responsive to me! Thank you for making this move as easy on me as possible!

Rating:

5.0

Never had any problems the time span I had my things there,great place to store your valuables.

Rating:

3.0

Mouse droppings and mouse urine ruined my couch and clothes. They ate through boxes and bags. Terrible!!

Rating:

5.0

Excelent service

Rating:

5.0

Staff was helpful and friendly at all times

Rating:

4.0

Everything was good

Rating:

3.0

I think the sign at the recycle center is a bit confusing. It can be interpreted that you can donate as long as it is in good condition, including mattresses and boxsprings. An employ explained to me yesterday that they are not allowed at all. I think that the notice should say that they are not allowed at all and if left there will be the fine. I understood the sign to say that if it was not in good condition, then the fee will be charged. I only closed my storage unit because I found stable housing abider being homeless for a while. I was able to use the storage unit for what it was needed for.

Rating:

5.0

I loved everyone I came in contact with. They were very informed , polite and helpful. I will definitely use this facility again when the occasion arises. Thank you.

Rating:

3.0

I think that a customer paid a full month on the storage an only used one week instead of four they should get those extra weeks that they didn’t use reimbursed. You keeping that money and then re- renting the spot again, you making double the money on one spot. Not fair 😡

Rating:

5.0

The staff at West Springfield Uhaul is only concerned about customer satisfaction as far as Im concerned being a long term customer, its actually one of the best experiences Ive had with this company.

Rating:

5.0

I had an issue with my payment and the staff was on it !!! Specially Meghan did a great job good customer service Thank you again guys !!!

Rating:

5.0

Jessie was amazing!! He was so kind and extremely helpful. Lizzie was helpful in providing my access card as well! Loved my experience moving out. Thank you guys

Rating:

5.0

This facility is OUTSTANDING ACROSS THE BOARD‼️ I had this unit just days short of 4 YEARS. MUCH LONGER THAN I HAD INTENDED. I had the opportunity to interact with this staff on a monthly basis. On my move in/ out I also rented a truck and equipment. I just don't have enough positive remarks to say. The staff was CONSISTENTLY pleasant, helpful and willing/;ABLE to answer all of my questions and concerns. Jessie and Julia were particularly helpful to me during some difficult turns in the road throughout the time I had this unit. I can honestly say the West Springfield U-Haul staff raise the bar in outstanding customer service at a time when it's become a lost part of our society. IF only everywhere I went and everyone I encountered in my daily affairs were so bright, pleasant, knowledgeable and helpful our world would be a better place. This facility is consistently sparkling clean as well. If I could give these folks 10 stars I would. They all deserve it. I thank you all from the bottom of my heart for making both of these traditional times in my life as smooth as they possibly could be. Please know you made a difference in my life if only for brief moments in time. I would not hesitate to use West Springfield U-Haul if the need arises again and I HIGHLY recommend this facility to anyone in need of any of the services you provide. You indeed have a great bunch of human beings working here. All my very best regards to each and everyone of you and a deep and sacred bow for the outstanding service I received here. You are dealing with people who are at transitional moments in their lives and doing it well is a gift you give to others. Never underestimate the impact you make everyday. Sincere gratitude.

Rating:

5.0

Staff for the last 2 days were exceptional professional and friendly.

Rating:

5.0

Very helpful staff

Rating:

5.0

I was very happy with my experience with this haul location. After having so many issues they were friendly and helpful

Rating:

3.0

The staff were 50/50 on the scale of helpful and friendly. Lyniesha is the ONLY nice person there that I've been personally talking to there for help or anything. One manager there said they would refund my $31.99 - this has been a year of empty promises and unanswered phone calls to the office (12/11/2022 -12/11/2023) and still no word or anything to indicate that they're doing something to help fix this. Manager's name is Owen Gagnon or Tucker Owens. If you are able to get this resolved that would bring ALL of my scores to 5 stars, my phone number is 407-556-5470. Other than that, and being unable to talk to a live human being on the phone (corporate) for this issue, I'm still satisfied with U-Haul

Rating:

4.0

The only reason I changed to another storage facility is because of the ceiling size and the lack of availability of larger units. I had another storage unit in Wilbraham along with this one, and unfortunately I couldn’t consolidate them both into U-Haul. So I sadly, and I’m not happy about the choice, had to choose one because of the cost. Once I reduce the contents of the other place, I will be back for sure. Thank you for such great service and a wonderful place.

Rating:

5.0

Nothing bad

Rating:

4.0

Was a little confused with returning truck because I had to go online and it confused me a little for returning.

Rating:

5.0

There was$No issues whatsoever!

Rating:

5.0

The only thing I would suggest is blanket 24 hour access, subject to reasonable conditions. People have varying schedules, & this would eradicate need to approve or deny special permission access except in the rarest instances.

Rating:

1.0

raised my monthly payments without telling me or notifying me & just taking auto pay out of bank accnt. was a loyal customer for 3 years and got taken advantage of. the general manager did reimburse like 50-60 which i appreciate but it’s nothing compared to the thousands i spent renting with u-haul. also the other day i rented a u-haul truck they told me it’d be 9.34$ it ended up being like 50$ something i have the receipt and plan to call i’ve just been extra busy moving. but would love to speak with owen again my number is 4133122904 thank you :)

Rating:

5.0

Can’t do any better or ask for any Uhaul to do what this actual location did for me and my family with our belongings. Best DST manager I have had the pleasure of witching with on our situation…. Great G.M. At any locations

Rating:

5.0

I moved from one storage unit to a larger one. It was pretty easy and I appreciate how convenient it was made for me.

Rating:

5.0

Very impressed with how clean the units are. The young woman who rented me the unit was very efficient, friendly and helpful.

Rating:

3.0

I had issues with my account not closed out when I relinquished ownership of the storage space. Until I called I still was getting billed even though I had closed out my account, moved my stuff remive the links and kept the storage clean as I was told.

Rating:

5.0

I didn't move in yet, I'll be moving in this weekend. The lady that helped me yesterday was very professional, polite and knowledgeable.

Rating:

5.0

The staff were super helpful, friendly and knowledgeable; A very good experience!!

Rating:

5.0

Adam was very helpful, and i was very impressed at the staff cleaning inside the building while i was there.

Rating:

4.0

They should be able to make change for $100 since my unit costs $75.

Rating:

4.0

I would've rated an excellent if it wasn't for the mediocre customer service and knowledge of the business. Also, the off loading into the storage facility should be "policed". Customers have left their cars parked there unattended for hours and not in the facility.

Rating:

5.0

Stagg ver pleasant and help

Rating:

5.0

Great help on-site by staff. Thanks.

Rating:

4.0

We're mice feces found in items.

Rating:

5.0

Process was easy and staff was great to work with.

Rating:

2.0

Lost my reservation twice for a storage unit, and I asked for a unit that could hold stuff for a one bedroom apartment and got a closet. I made it work but it was very inconvenient.

Rating:

5.0

Stop raising the prices because y’all be cleaning. I have only seen one person cleaning that area in the entire year I had my storage there’s no reason my unit should be 90 buck because of it.

Rating:

5.0

Excelente Servicio

Rating:

1.0

They always locked the door before the time that it was supposed be locked.

Rating:

5.0

The guys and gals at West Springfield are great. From the day of move-in everything went well. I moved out after the purchase of a home. Excellent staff and well run my Thanks, Steve

Rating:

5.0

It was a very clean and felt safe going alone as the security measures were great. Would highly recommend.

Rating:

5.0

Me encanto excelente servicio no me arrepiento de haber sido parte del grupo de alquiler de usted U-Haul gracias por sus servicios Att. Olga

Rating:

5.0

Son excelente no me puedo quejar. Se los recomiendo. Pero actualmente se me hace difícil pagarlo.

Rating:

5.0

Great service!

Rating:

5.0

Thanks for everything guys keep up the good work may god bless you and your familys with love peace happiness ❤️✌️🤣👍

Rating:

3.0

They take to long with each customer. 40 minutes is to long.

Rating:

5.0

Great customer service

Rating:

2.0

They be calling you for money even after you put in. Your move out date and they were to process it within 48 and nope still nothing. 9 days later they call you for money and you had to tell them you put in a move out and sent pictures.

Rating:

4.0

I have no complaints about the staff, cleanliness, and general maintenance of the space. Thank you. The limited nighttime hours, though, was a disappointment, and the key pass arrangement was confusing and bothersome. Some signage explaining rules was wrong making it hard to know "what to do and whom to call" after the office closed. Also the requirement to purchase a specific lock was petty, and the way staff (management) communicated that (blocking out my lock) was annoying.

Rating:

5.0

More convenient, no hassle than I anticipated. First time using a storage facility.

Rating:

5.0

Joe and other staff were very friendly and patient with our difficult move. The move was done quickly and efficiently thanks to their assistance.

Rating:

5.0

Staff was so friendly amd helpful!!!!

Rating:

5.0

Super nice people working here. Rates are on par with anywhere around. Never had an issue. Iv also rented equipment here it’s been great. An employee laid on his back under my suv for about 40 minutes to make sure I was definitely installed correctly before leaving. Solid crew

Rating:

3.0

Staff does not know what they are doing...cant use computer...dont know how to take psyments...when I wanted to close my unit out...employee said I was abandoning it..

Rating:

1.0

The new manager was very rude

Rating:

5.0

The gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I’ve ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn’t work. He’s a great asset to your company

Rating:

3.0

My main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.

Rating:

1.0

Never again!!!

Rating:

5.0

Muchas gracias, muy buen servicio ♥️♥️♥️♥️♥️

Rating:

1.0

Worst place to store

Rating:

5.0

No complaints at all. Very satisfied.

Rating:

5.0

The only thing that bothered me was the fact that I had to go in the back as a senior alone.

Rating:

5.0

I rented a truck and got a new storage unit fast and easy all in the same day!

Rating:

4.0

My only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.

Rating:

3.0

Concerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.

Rating:

4.0

Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.

Rating:

5.0

Good employee work and customer service.

Rating:

5.0

Clean secured space. Very convenient. Sorry to go but time to downsize. Thank you

Rating:

4.0

The unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month’s rent from someone else, double dipping. This practice seems unfair to loyal customers.

Rating:

5.0

Muy buen servicio totalmente agradecido.

Rating:

5.0

Friendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!

Rating:

3.0

A bit to pricey

Rating:

5.0

The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul

Rating:

5.0

Fantastic facility! Great management!!!

Rating:

5.0

I will use the service again if i need to in the future...

Rating:

5.0

I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!

Rating:

5.0

Joe was always very helpful.

Rating:

5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

Rating:

5.0

Merry Christmas Thank you

Rating:

5.0

Joe the manager was extremely helpful and very attentive to our needs.

Rating:

5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

Rating:

4.0

When i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.

Rating:

4.0

The only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.

Rating:

5.0

No nonsense approach to helping customers

Rating:

5.0

Custer service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.

Rating:

5.0

Extremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!

Rating:

5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

Rating:

2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

Rating:

5.0

Great staff very helpful. Lines move fast

Rating:

5.0

Very clean and nice.

Rating:

5.0

Manager and his assistant were extremely professional and courteous. Thanks!

Rating:

5.0

Wonderful service. Good deal👍👍

Rating:

5.0

Great experience

Rating:

4.0

Our only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.

Rating:

5.0

A great facility. I will use your services again.

Rating:

5.0

No further comments

Rating:

5.0

Awesome customer service

Rating:

1.0

Check-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.

Rating:

5.0

The manager was very helpful, courteous and took the time to walk me through all the features of my storage unit

Rating:

5.0

I was very impressed with the manager Joe. He was so kind, capable and helpful.

Rating:

5.0

Joe was very patient and helpful!

Rating:

5.0

manager and employees very courteous and helpful..

Rating:

4.0

Good

Rating:

5.0

if i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.

Rating:

5.0

Didn't go to the site - had items delivered. Very good job.

Rating:

2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

Rating:

5.0

Very clean, easy to access storage units and well lighted.

Rating:

5.0

The staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.

Rating:

3.0

After 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?

Rating:

5.0

The staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional

Rating:

5.0

Great service.

Rating:

5.0

Joe the manager was excellent to work with and very customer focused.

Rating:

4.0

Great!

Rating:

5.0

Very good thanks!!!

Rating:

5.0

Everyone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!

Rating:

5.0

Everything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.

Rating:

4.0

I am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.

Rating:

2.0

No comment.

Rating:

5.0

Jackie was awesome! She helped me tremendously.

Rating:

2.0

My storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.

Rating:

5.0

My only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.

Rating:

5.0

Jackie is amazing and was very helpful!

Rating:

4.0

great

Rating:

3.0

UHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.

Rating:

1.0

I NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON

Rating:

5.0

Can't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!

Rating:

5.0

The staff were very helpful and this is a great UHaul facility.

Rating:

5.0

Nice our vehicle had a back-up camera! And it was super clean inside! Thank you!

Rating:

2.0

I didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.

Rating:

1.0

paid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent

Rating:

4.0

All went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.

Rating:

1.0

I spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.

Rating:

1.0

You sent this email to the wrong person so you get very poor response

Rating:

5.0

Thank you! I have been recomending you guys to everyone I know.

Rating:

1.0

I was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired

Rating:

5.0

everything went perfect!