Continue the great service & knowledgeable staff.DANNY H.
Moving Truck Rental in West Springfield, MA at U-Haul Moving & Storage of West Springfield
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
One-Way and In-Town Local Rentals in West Springfield, MA 01089
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service and availability is always greatGEORGE K.
Customer service has always been excellent at this location in West Springfield MA. I highly recommend doing business at this facility.CHERYL B.
Awesome service checking on and out very professional staff I was very impressed they couldn't be and nicer or better great jobROBERT N.
truck was filthy!!! steering wheel was sticky. NO COVID PROTOCOL. My pick up location was changed on the da before not convenient. would never use uhaul again!!!ANDREW V.
The initial phone call to get rates and availability put me on hold for 40 minutes I finally hung up and drove to the ,location.. The mileage cost quoted verbally did not match what the quote stated and any attempt to discuss this was dismissed. One would assume that vehicles are checked out prior to renting. The first truck had a mirror that rotated freely 360 degrees and was not drive able. . The second truck had a fuel gauge that read incorrectly, causing me to fill it up with the gauge indicating 3/4 when in fact it was full.This cost mean unnecessary 6 gallons of fuel. Again, attempt to discuss was dismissed. Your company needs to be more customer centric with personnel not so dismissive holding the corporate line. Good personnel doing their job,poor corporate policies.Take it or leave it attitude.DAVID P.
My rep was amazing! She was there to rent the truck and when I dropped it off. Handling multiple customers efficiently and was so helpful. I always use this location no matter where I live.MIRANDA M.
Little slow returning and picking up all and all not bad!PATRICK N.
The Uhaul was not ready when we arrived to pick it up. Also my card on file wasn't charge instead my driver was told I didn't have a card on file and he was charged for it.CHAD R.
I live in Springfield mass but union st west springfield is my store. From renta to moving stuff they got everything. Thanks uhaul. For very good services and attention to the customers.VICTOR J.
Reserved a piece of equipment at one location, arrived on time and was told they didn't have it and I would have to go to another location to use the 2nd locations equipment. Springfield was the second location and the folks there were great. I have had multiple bad experiences at the Westfield location. 50$ reservation guarantee huh? yeah rightTRAE J.
That rental are to be full tank pickup and return full pickup just don't want any Surprises thank you have a nice dayANGEL C.
Nothing. It was great!MIKHAIL K.
Unable to utilize the online check in tool to expedite check in. Used inside to check in and no one was present for 10 minutes. Agent was professional and quickly helped me check in and be on my way. Average rating was given for wait time. Overall good experienceGREGORY D.
Your after hours check-in is horrible. I scanned the app that then needed a number from my email. I went home and looked it up which then required me to return to the location to scan a bar code that did not exist. Just do a key drop!!!!W P.
Mike is an excellent employee. He was extremely helpful, very friendly and professional and an asset to Uhaul!!! Great experience!!!THOMAS ANTHONY E.
I rented the vehicle last Saturday and when I returned the vehicle, I was told that I would receive a receipt via email. I have not received that receipt.MICHAEL S.
I reserved a week after a pick up truck with a car trailer when I went to pick it up it wasn't availableLUIS A.
Very good experience. Only thing they could do would be to have more staff to assist customers. Overall a very good experience.RICHARD S.
Nothing Joe is great over west Springfield union Street Massachusetts..LOUIS F.
Quick and easy process. No need to change anything.Melissa R.
Excellence is the reason I keep coming back. Location is managed well.FRANCIS S.
Create staff who were really helpful, even during a snow storm.CHRISTOPHER C.
I got charged for gas that I refilled and I got charged for a dolly i did not have or use. UNACCEPTABECASSIDY L.