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RICHARD Q. | Overall ExperienceSelf Storage Units in West Springfield, MA, 01089
U-Haul Moving & Storage of West Springfield
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Downtown Springfield
88 Birnie Ave, Springfield, MA 01103 View Available Units1.1 miles from this location -
U-Haul Moving & Storage of Westfield
50 Springfield Rd, Westfield, MA 01085 View Available Units5.1 miles from this location -
U-Haul Moving & Storage at Montgomery St
499 Montgomery St, Chicopee, MA 01020 View Available Units5.2 miles from this location -
U-Haul Moving & Storage of Springfield
914 Boston Rd, Springfield, MA 01119 View Available Units5.7 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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I had an issue with my payment and the staff was on it !!! Specially Meghan did a great job good customer service Thank you again guys !!!
Mj F. | Overall ExperienceJessie was amazing!! He was so kind and extremely helpful. Lizzie was helpful in providing my access card as well! Loved my experience moving out. Thank you guys
Victoria m. | Overall ExperienceThis facility is OUTSTANDING ACROSS THE BOARD‼️ I had this unit just days short of 4 YEARS. MUCH LONGER THAN I HAD INTENDED. I had the opportunity to interact with this staff on a monthly basis. On my move in/ out I also rented a truck and equipment. I just don't have enough positive remarks to say. The staff was CONSISTENTLY pleasant, helpful and willing/;ABLE to answer all of my questions and concerns. Jessie and Julia were particularly helpful to me during some difficult turns in the road throughout the time I had this unit. I can honestly say the West Springfield U-Haul staff raise the bar in outstanding customer service at a time when it's become a lost part of our society. IF only everywhere I went and everyone I encountered in my daily affairs were so bright, pleasant, knowledgeable and helpful our world would be a better place. This facility is consistently sparkling clean as well. If I could give these folks 10 stars I would. They all deserve it. I thank you all from the bottom of my heart for making both of these traditional times in my life as smooth as they possibly could be. Please know you made a difference in my life if only for brief moments in time. I would not hesitate to use West Springfield U-Haul if the need arises again and I HIGHLY recommend this facility to anyone in need of any of the services you provide. You indeed have a great bunch of human beings working here. All my very best regards to each and everyone of you and a deep and sacred bow for the outstanding service I received here. You are dealing with people who are at transitional moments in their lives and doing it well is a gift you give to others. Never underestimate the impact you make everyday. Sincere gratitude.
RONi S. | Overall ExperienceStaff for the last 2 days were exceptional professional and friendly.
Robert C. | First ImpressionsVery helpful staff
John R. | Overall ExperienceI was very happy with my experience with this haul location. After having so many issues they were friendly and helpful
CORINNE G. | First ImpressionsThe staff were 50/50 on the scale of helpful and friendly. Lyniesha is the ONLY nice person there that I've been personally talking to there for help or anything. One manager there said they would refund my $31.99 - this has been a year of empty promises and unanswered phone calls to the office (12/11/2022 -12/11/2023) and still no word or anything to indicate that they're doing something to help fix this. Manager's name is Owen Gagnon or Tucker Owens. If you are able to get this resolved that would bring ALL of my scores to 5 stars, my phone number is 407-556-5470. Other than that, and being unable to talk to a live human being on the phone (corporate) for this issue, I'm still satisfied with U-Haul
Pedro G. | Overall ExperienceThe only reason I changed to another storage facility is because of the ceiling size and the lack of availability of larger units. I had another storage unit in Wilbraham along with this one, and unfortunately I couldn’t consolidate them both into U-Haul. So I sadly, and I’m not happy about the choice, had to choose one because of the cost. Once I reduce the contents of the other place, I will be back for sure. Thank you for such great service and a wonderful place.
LESLIE B. | Overall ExperienceNothing bad
Natalie F. | First ImpressionsWas a little confused with returning truck because I had to go online and it confused me a little for returning.
Adriana P. | First ImpressionsThere was$No issues whatsoever!
MARCIAL A. | Overall ExperienceThe only thing I would suggest is blanket 24 hour access, subject to reasonable conditions. People have varying schedules, & this would eradicate need to approve or deny special permission access except in the rarest instances.
Nicholas B. | First Impressionsraised my monthly payments without telling me or notifying me & just taking auto pay out of bank accnt. was a loyal customer for 3 years and got taken advantage of. the general manager did reimburse like 50-60 which i appreciate but it’s nothing compared to the thousands i spent renting with u-haul. also the other day i rented a u-haul truck they told me it’d be 9.34$ it ended up being like 50$ something i have the receipt and plan to call i’ve just been extra busy moving. but would love to speak with owen again my number is 4133122904 thank you :)
denise s. | Overall ExperienceCan’t do any better or ask for any Uhaul to do what this actual location did for me and my family with our belongings. Best DST manager I have had the pleasure of witching with on our situation…. Great G.M. At any locations
Matthew S. | Overall Experience