I love this uhaul facility. It's my favorite.
Jerry DCustomer Reviews for U-Haul Moving & Storage of Westland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing needs improvement! The ladies were very understanding to my special issues do to a Diabetic incident and did not charge me beyond the minimum due. I will always Uhaul. A great big THANKS!
GEORGE LThe manager and staff are top notch.
Micah PThere wasn't enough staff to handle the people. The first truck we were assigned was blocked by other trucks and the decision was made to change units. The unit only had 29 miles of gas left in in at we had to immediately fill it up. We made it less than 3 miles to stop at Lowes and found the tire had a huge hole in it and had to be returned. We waited again to replace the truck and were finally gave the original truck and reimbursed for the $120 of gas we put in the damaged one. The team was able to to get us on the road and gave us adequate compensation for the trouble, but it did delay our day by almost 2 hours.
Chelsea ZJust maintain, I have no idea what you can do better.
Henry DI spent a half hour trying to find the key drop off. The signage was hidden behind multiple vehicles and was relatively small. There needs to be a clearer sign for key drop offs for off-hours returns.
Jacob HThey knew I was out of town but management was too eager to auction my things on the 11th app said I had until 19th to pay my past due.
Kizzy J | Overall ExperiencePleasant customer service at this location as well.
Leon BNothing to change. Staff was friendly, thorough and the whole process was quick.
Joshua EEverything and everyone was great
Jon TThe check in process was quick and the staff was very professional. I ended up leaving my keys in one of their vehicles and staff went above and beyond to ensure I got them back.
Tymesha FOkay, this is a two-parter. The U-Haul place was exceptional in its service. We got a new truck. Clean. Nice. The man who waited on me was attentive and informed me that the things I ordered were not in stock. So, he tried to compensate us by giving us 30 extra miles, which we did not end up using. Later, I found out that the charges were never taken off the separate bill that I paid for when I registered a hold on the truck. This is where my frustration began and took several hours on my part to finally get my refund. The chat site-oh boy, one of the worst. They people on the other end kept ending the conversation before anything was done. This took hours as I kept having to go back and re-enter stuff. Then, the emails. They were handled poorly, at first. As when I asked for an itemized receipt. I received a receipts with all the information zeroed out. So under each item there were only zeroes. More e-mails ensued. Finally, I was able to reach someone who listened to me and guaranteed my refund. Thanks to them, I am no longer angry. I didn't start out being angry and what they put me through was just awful. The moral of the story: It's really hard getting a rightful refund from U-Haul. So will I go to Penske next time, after being a loyal customer of U-Haul for 50 years? I will consider it. I never want to go through this again. But, I'll have you know that the last person I emailed really followed through. They save your guys hiney. I do like U-Haul products. I am sad that the last 3 times we moved, you were never in stock for the Big TV box for slim TVs. Imagine if all U-Haul had to do was restock them.
John SThe agent was wonderful
Chervonne AReps are extremely helpful and very very nice. I love this location.
Kywante MThe woman that cleans the storage building, I never got her name, was always helpful and kind!
Rachel H | Overall ExperienceGreat experience overall. Very efficient check in process and very friendly staff. Paige was fantastic.
Patrick LJuan is the man, hardworking guy. I may buy a truck from the Westland location because of him!
Kassem EWe have rented from this location several times and can not be happier with the customer service. Each person I have ever dealt with at this location is wonderful. Excellent customer service.
Mary BWe rent from this location every month. This will be our tenth year renting monthly from U-Haul. The staff at this location are the best.
DONALD NSo far so good
Gregory T | First ImpressionsThe manager at this location is the best ever! Y’all better keep her! She deserves a raise cuz if it wasn’t for her I wouldn’t do business with u haul. Thanks Paige keep up the great job. We need more ppl like u
JENNIFER MThe staff was friendly and helpful the the trailer connector young man was nice and informative. I will be using this location over Previous locations in the future.
THOMAS TDon’t use the Marathon location on Michigan/Haggerty, horrible. Thank goodness the Wayne location was able to fix the screwup.
Terry HThe 26” truck was very old with 116k miles. It almost was stuck in the Ice/snow once. It also made a sound before starting if you hand the breaks pressed.
Ketan SBetter direction on where to return trailer would be nice as every place is different.
Zach CThe experience was great. They did everything they could to help me out
agustin mCheck the the transmission on the truck other then that it was good. Thank you!
Shamita DPick up and return of 7nit was easy. Staff was friendly and helpful.
Norman BNothing all the women there are great
Shijuan CExcellent staff very helpful
SHERYL MLeave it as it is! Pick up and drop off personal was exceptional 😊!
LENELL BBetter check-in procedures. If you mobile check-in prior to appointent, arrived at location ro check-in again, then go through a verification via chat. Very time consuming and inconvenience especially since you reserved a time.
DARRELL GAs usual, everything is top-notch. Highly recommended.
RICHARD LEverything is top-notch. Highly recommended.
RICHARD LI rent somewhat often and this is my preferred location.
James HStore seemed short staffed as had to wait nearly 30 minutes past reservation time. But manager handled it well. Van was clean. Staff was friendly.
Timothy PMake sure gas level is where they say it is
Darlene JI was quoted $107 plus tax and insurance, when I turned it in, they told me the quote was wrong and I had to pay $9 more
Ali OAwesome experience ! Thank you for making my first rental such an easy experience! I appreciate you all more than I can tell you.
karen fI had a great experience at this location
JOHN HBoth U haul associates were polite and friendly, would definitely rent from this location again! Trailer was in average used condition, on par with others I’ve rented.
NICHOLAS PFirst enclosed trailer I hooked up to had no working right turn/brake light. Pleas check your equipment. Switched to a different trailer. Everything was fine. So fine that I am recommending that our church get rid our church trailer which is a maintenance nightmare and just rent from U Haul!!
Douglas TYes this location was great I had went to a prior location before and they said they didn't have what I wanted but the guy was too lazy to go out there and do his job so I will not go to that location no more and I will stick with this location and thanks everybody at the Cherry Hill and Wayne road location for all the help
Franciscus VNothing I can see everything was very good
Jody dEverything went perfectly. My only complaint is that the brackets on the wood container barely aligned and were attached with regular screws. Anyone with a power screwdriver could have removed the brackets and stolen our stuff.
Brandi WPlease have a foldable hydraulic leg attached to the hitch area of trailer to easily lift and remove it from the ball hitch. Very heavy and difficult both when installing it by your staff and removing the trailer from trailer hitch by driver.
Sassan TMy experience was not good because I had expeditions for the self serve system to work, and it did not work for me. I had an early morning self-serve arrival and a late-night self-serve drop off. I nearly froze my fingers off trying to get the code on the lock box on the truck, which didn’t work. Thankfully, there was a kind and helpful staffer there early and he was able to get me a different truck. During drop off, I could not find the drop box to safe my life, again in freezing cold. I walked around the lot, drove around the lot, looked on the building for signs, and at the point of desperation I decided to walk up to a sign that was near the rear of the building, behind a row of parked trucks and finally found the key drop box. I recommend better lighting and signs pointing to this location, and signs that won’t be hidden my parked trucks. This visit was rough, U-HAUL. I don’t think I will be doing self service again.
Dory KStaff is very helpful and kind! Keep up the amazing work!
Takisha DHad no issues. Very friendly and knowledgeable of all my questions and concerns.
Steve FEveryone was sp helpful
george dHelpful, prepared, and friendly staff.
Richard SKeep doing what you are doing!!
GWENDOLYN CNothing
Chris AEverything went fine. No complaints.
JANET GPaige and Chanda helped immensely Assets to U hall
CHICO RAlways friendly staff, fast service
Toya BYour GM Page and her associates were excellent in presentation, delivery and set up of transporter. They smiled and were enthusiastic about their jobs. Francisco Rodriguez
CHICO RThat's good don't see not body but took over that phone she assist great
Marco CPaige was amazing very good customer service and her staff was amazing as well
BON G | First ImpressionsThe manager Paige is an amazing young lady. Very kind and helpful. All of her staff were very helpful and respectful
Lorinda s | Overall ExperienceEverything was great but I couldn't use the website to make payments I had to go in to change it. Very inconvenient. I called and talked to people and they couldn't help and I went in and they really didn't know what to do.
Paige S | Overall ExperienceStaff is Excellent....Not fake.... Very Helpful.....The woman who works in the Large building...I believe she cleans ...She is a Blessing of Blessing's....Super sharp Memory.... Very Nice and Helpful. I have 2- Outside Large storages with public in Westland....I really don't like them 😡😡😡
MARK A | First ImpressionsI really like the way the storage facility looks and it was very clean and neat, the staff was very friendly and helpful
Gloria L | Overall ExperienceI was pleased with the experience of using this facility.
Ronnette M | Overall ExperiencePaige and Bernadette have been AMAZING to me and my family since 2020!!
Matthew G | Overall ExperienceOur experience from start to finish checking in was top notch.
Shawn C | First Impressionsthe process was very easy, everything was explained clearly and I WAS ASKED IF THERE WERE ANY QUESTIONS AND WAS THANKED FOR DOING BUSINESS
Gloria L | First ImpressionsWorst experience I have ever had with Uhaul in my 58 years of life. They were closed the day I moved out so I chose the online link to close out my account and several months later they are trying to extort money from me saying that I didn't close my account properly and will yell at you on the phone if you disagree with them. I would choose a different location to store my stuff if you can. I have used Uhaul many times before and never had a issue but this particular location is not one I would suggest using. Sincerely Michael
MICHAEL L | Overall ExperienceThe lady Tiffany was very good
BRENDA H | First ImpressionsGreat experience overall. Could not have asked for a better storage facility.
Eric S | Overall ExperienceParking lot needs some maintenance
Pamela J | Overall Experiencekeep up the great job you all r doing
MIKE P | Overall ExperienceDon't know yet. Haven't finished storing.
Brandon B | Online Move InI never complain, but this lady that helped me on August 5 was so rude and didn’t listen to what I was saying. Repeated herself each time louder. Very bad costumer services.
ERMIRA P | Overall ExperienceManagers Paige, and Scott Baker were absolutely amazing. They professionalism and courteousness were sublime. I wish all businesses were stocked with Paiges and Scotts.
EBONY C | First ImpressionsStaff was helpful called and followed up
Charlotte L | Overall ExperienceI had a very positive experience with this UHaul. The staff was very friendly and helpful. Paige was great and because of her I will use this place when I need to and I will recommend this place.
Melissa K | Overall ExperienceThere was no move in instructions. A move in email would have been great telling you to download the application. The code is in the app. A lock is in your unit. None of this was clear.
Michelle D | Online Move InThank you so much …. Helping me I’m run away wife ….
Theresa F | Overall ExperienceOverall a great experience. Online payment system needs some work but otherwise no problems whatsoever.
Andrew E | Overall ExperienceClean and well kept. WILL RENT AGAIN IF NEEDED AND WILL RECOMEND TO OTHERS. THXS.
Juana T | Overall ExperienceGreat service
Leroy H | Overall ExperienceChecked my Storage unit for 1 last time. Their was a white helmet- work . Look like. 2 Towels hang on top of storage unit- mine. Never put them in their. Last time that I had look in my storage unit was the last week of Feb. Or 1st week of March. Someone think broke into my storage unit. Or, had the key to go in. Their, is on top a space where you can throw stuff over fence. The lady worker- Susan worker had seen it too. It's like a gap. That should have never happen their. Then, in papers states: that storage units are to be cleaned. Seen 2 dead flies in the unit- 1812. Found out from the worker- Susan that the older lady that used to clean good 3 days out of the weeks are not their anymore. Returned the card . Storage unit. Was to do that. Close it up. Overall, my unit had someone in their, or, someone threw stuff in their, other side of fence top. Paige West was told of it. Would like to come back as a return customer. Some things have to be addressed. The unit, flies on floor. Cleaning of the units. The stuff in the unit- helmet and towels. Could I get some discounts- next time. Thank You!
Sandy A | Overall ExperienceOnly thing I can say is the storage building/hallways were hot and made it uncomfortable while loading and unloading.
Christina D | Online Move InThey had what I needed on short notice would absolutely recommend you!!
sharon b | Overall ExperienceYour people were awesome I came in super stressed and they did everything accommodate me 10 stars to your employers thank you for everything
Christine G | First ImpressionsI had the storage for 8 months. Staff was always friendly and accommodating. Facility was always clean and secure.
Adrienne D | Overall ExperienceThe manager falsely accused me of stealing the truck after I paid and was only a little late on the time ( one hour) of returning it the next day .
Jennifer T | First ImpressionsA little pricey, but other than that, no problems.
Sandra B | Overall ExperienceGreat great service better than the bad service I experienced at the UHAUL in inkster michigan
william w | Overall ExperienceThe staff @ this location was amazing! I had a rough pregnancy & was hospitalized for a few months not only did they work with me so I didn't lose my belongings they were courteous when handling the matter! Thank you!
Jami E | Overall ExperienceAll staff members I worked with were professional and proficient. The facility was clean and well organized.
Suprena F | Overall ExperienceAs always,, a great experience.. I will only use UHaul ❤️
ADRIANNA L | Overall ExperienceThe only problem was minor and due to the scheduler, not anyone at this specific facility. Everyone there was so helpful and friendly! This was not my first experience at this location and my previous experiences were the same, helpful and friendly staff!
Rachel H | Online Move InYou offer nothing more than other storage facilities. You were close to where I was living and you had climate control
Jeffreyallan M | Overall ExperienceI'm very disappointed, the unit i was given was too small (5x10) and I'm planning another move in the next few weeks and I guess since the unit I wanted (10x15) is not available I will have to go elsewhere to get the size I needed i wish someone would have shown me the size before I agreed to it but i guess that's not a practice at the facility,i hope this doesn't happen to the next person
william w | First ImpressionsVery clean facility. Staff was very friendly, helpful and knowledgeable. The unit was very clean and easy to access as was the entire building. Great storage place and very conveniently located.
BARBARA J | First ImpressionsGood people having to deal with impatient customers and stayed professional. Very respectable staff thank you
jason w | First ImpressionsThe staff were amazing and the facility always had useful working carts and convenient loading bays. Bathroom and drinking fountain. Clean, easy, great!
Daniel T | Overall ExperienceThis is my first time getting a storage unit & it couldn’t have been easier !! We were given clear instructions every step of the way & everything was so convenient!
Emma-Lynn G | Online Move InThe staff on S. Wayne Road, Westland,Mi are some of the most professional people I have ever delt with. Always friendly, helpful and kind.
William F | Overall ExperienceYour storage facility and employees were very nice just too expensive 184 a month was just too much but I will keep you in mind if I need a storage facility again .
Eugene S | Overall ExperienceThe staff in the office are SLOW!! Every time I go in there I wait over a half hour for help. When additional staff come into the sales area they make every excuse to not help the customers waiting in line. They also always have the phone forwarded to corporate so if you have a question specific to that store there is NO WAY you are going to get an answer. Your facility and staff leave a lot to be desired!!
Jodi K | Overall ExperienceGreat Customer Services
Dorothy R | First ImpressionsThere is one particular area of the building that flooded after a rain, making me nervous that my unit would have water issues. The sliding door on the entrance nearest Cherry Hill really needs to open 6” or so wider.
Michael G | Overall ExperienceGreat experience. Staff was friendly, informative and professional. Service was fast and efficient. Great job.
John K | First ImpressionsEveryone was so nice and friendly I would be back some day also will miss everyone there happy Halloween everyone
JASON J | Overall ExperienceDue to you guys taking a payment out of my account when I had moved out already still no refund
WANDER A | Overall ExperienceThe awesome lady that helped me was absolutely helpful in every way thank you !
James H | First ImpressionsPaige was amazing! She was very sweet and helpful. She was extremely busy but took her time with each customer.
Cassy O | First ImpressionsPaige was excellent had great customer service and solved all my moving and storage needs.
GEORGE M | First ImpressionsThe lady that helped me knew nothing about my situation but instantly started speaking towards the things I was going through I was speechless, she didn’t take me as being quiet as offense I was just stunned. I felt so touched it made me cry. It had to be God sending her a message down for me I wish I got her name. She helped me so well with everything she was truly an angel. I wish she knew she helped me, not just with the service she provided but in life as well, I thank her so much
Dorian A | First ImpressionsThe staff at this location is exceptional and have very good customer service.
Azhar A | Overall ExperienceVery nice take good care of customers I like their services very professional
Rita T | First ImpressionsThe size unit I originally asked for on a specific date was not available. I requested an 8'-10' climate control. Upon arrival I was told they only had a 5'-5" unless I wanted to go to the other facility. Were I had previously had used. A lot of my things were stolen at that location. So, I had to go with the smaller unit, and had to have most of my stuff stored at my sons house...which was an inconvenience to him. I will not use Uhaul storage again.
Carol M | Overall ExperienceOur cards didn’t always work so it was inconvenient particularly when you swipe during business hours however in the few minutes it took to go to the office, the employee had already locked up and wouldn’t open up to assist.
Debbie D | Overall Experiencetrying to make a payment and can't get a response
aloysius w | Overall ExperienceFirst time unit user and the entire process was very easy and the staff was very helpful
Jeffrey B | Overall ExperienceBeautiful facility/storage. Very clean and well organized.
Mariah H | Overall ExperienceI think the text is missing for the above choices.
Bob R | First ImpressionsEverything was great. No problems
IOLA S | First ImpressionsLocation and services met my needs for short-term storage. Would use this facility again!
Vanessa P | Overall ExperienceSo far, I am very satisfied with the services offered at this location! Thank you very much!
Jose-Loureus P | Online Move InI thank you for all you did for me thank you. thank you. thank you
Lillian B | Overall ExperienceAll very convenient
jane f | Overall ExperienceOver the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.
Erik S | First ImpressionsEvery one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.
DONNIE L | First ImpressionsThe owner rude and unprofessional
Marcus H | Overall ExperienceThank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well
malcolm r | Overall ExperienceCashier was more than helpful
Keiara H | First ImpressionsDawn and Tyler were always very helpful and friendly.
John C | Overall ExperienceThank you for the storage unit. The staff is very nice to me 💖
TRACEY H | Overall ExperienceExcellent experience with this facility. I would not hesitate to return here, should the need arise.
David C | Overall ExperienceWell customer service nice and clean outside, storage as well
Asif R | Overall ExperienceI was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects — access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!
James K | Overall ExperienceMy only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely chickawang3000@gmail.com
DECARLOS M | Overall ExperienceWater got in my unit when it rained.
KAREN J | Overall ExperienceNeed more help just like everywhere else
john g | Overall ExperienceI was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn’t have anymore units near the door. Waste of time.
Kelli J | Overall ExperienceHelpful friendly
Ricky G | Overall ExperienceUhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.
Pamela C | Overall ExperienceGreat experience
Snu S | Overall ExperienceI rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri Naidus
SHERI L | Overall ExperienceAwesome, friendly, helpful staff
Linda P | Overall ExperienceOnly thing if you don’t put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problem
Kevin A | First ImpressionsIn person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that’s my only complaint. Everything else was great.
Quinton M | Overall ExperienceI had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.
Jamie R | Overall ExperienceGood experience thank you
Jason C | Overall ExperiencePoor customer service from the manger position will not be using u-haul storage ever again
TILMEN T | Overall ExperienceThere was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn’t reach my things, but it was never cleaned up! I did bring it to the offices attention!
dani j | Overall ExperienceThe staff was always friendly and went above and beyond to be helpful!
BRITTANIE M | Overall ExperienceOverall best experience Worth the money
Snu S | First ImpressionsPaige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job
cheryl l | First ImpressionsPlease refer to my earlier review included in my e-mail dated Aug 22, 2021
Michael C | Overall ExperienceThe people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. Thank you
Lori R | Overall ExperiencePaige was very helpful and friendly. Wonderful experience.
Linda P | First ImpressionsI feel that if a person doesn't need another whole month, some money should be given back to renter.
CLOTEE M | Overall ExperiencePleasant experience with knowledgeable, helpful staff
Vanessa P | First ImpressionsI did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.
George M | First ImpressionsI wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.
Lila K | Overall ExperienceThe workers were helpful and friendly. Very happy with my experience
Madison L | First ImpressionsPower outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.
Jamal J | First ImpressionsJustin Pierson was especially helpful. He went out of his way to help.
Lauren M | First ImpressionsThe crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.
Naomi H | First ImpressionsCheck in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.
George A | First ImpressionsGood
FRANKLIN A | First ImpressionsI really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Thank you.
Marcia D | First ImpressionsBefore I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor
Gary J | First ImpressionsStaff at the Westland location were great!! Super fun and extremely helpful! Highly recommended
Kennethjoseph K | First ImpressionsWish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.
joan l | Online Move InEveryone was very polite
Wanita M | First ImpressionsWe love the convenience!
Lisa S | Online Move InStaff was very friendly and helpful
Towonna C | First ImpressionsThere was only one person and she was working so hard but even though I had already made reservations and had confirmation numbers I still had to wait over an hour for her to take d CCD are of customers in front of me. That was after having a similar problem with another uhaul location to get a truck. I don’t think I’ll ever use uhaul again. Too much inconvenience even after I had planned well ahead.
Michelle B | First ImpressionsThanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!
Alison K | Overall ExperienceHreat service and the staff was very helpful
Ted d | First ImpressionsOverall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).
James M | First ImpressionsPlease make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn’t work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Thank you.
Kourtney A | Online Move InBest company that I had to personally deal with during the pandemic by far! The staff were understanding when payments were late after countless shut downs in the area related to Covid after our move to a new city! To boot, our family was allowed move out time due to Covid affecting myself personally bc we personally couldn’t do the move ourselves, our family was allowed to get our items moved to our new house without stress of worrying about storage issues. Through all of this, I didn’t expect a refund let alone the option not to pay at all and 5 days for my family to move me out! That’s exceptional if you ask me! It made a horrible transition perfect!
meagan d | Overall ExperienceGreat customer service!! Thank you!!
Ann J | First ImpressionsStaff is very friendly and helpful. I would recommend this facility to anyone who needs this service.
Daniel P | Overall ExperienceAwesome staff.!!
Kenneth B | First ImpressionsGreat location and friendly staff !
Arnold L | Overall ExperienceThey are very helpful I needed a Bigger Unit because I bought more Thing's & they accommodated me with no problem made it easy & painless
DOUGLAS J | Overall ExperienceThese three lady's are great and knowledgeable. Best experience with U-haul to date.
James S | First ImpressionsI was assisted by Chris who was knowledgeable and willing to answer questions that enabled me to make my decision. I was also pleasantly surprised that the first month storage cost was free! What a blessing. Thanks so much, Kathy P.
kathy p | First ImpressionsThe only thing i was not thrilled about was losing out on a whole months worth of storage rent even though i moved 4 days after i paid my bill. I understand it though.
Ashley B | Overall ExperienceThe only problem was no one answered the phone the 3 times we called. Other than that it was good.
JOHN A | First ImpressionsCustomer service is awesome!
Linda D | Overall ExperienceThis is an extremely convenient facility in terms of location. The staff is very friendly. The indoor, drive-in garage access was great for secure loading and unloading. Unfortunately, I had several issues with my unit(s). The first unit reeked of urine and had dried urine stains on the floor. There was no way I could place my items there. Upon reporting this, the staff immediately switched me to another unit. The second appeared clean and was in a location much closer to the loading area. I soon realized the reason why this unit was probably vacant and available. A few days after a major rainstorm, I picked up a few items to find they were soaked and the floor of the unit was wet. I looked up to find that there were two large holes in the ceiling directly over my unit and the rain came in through the roof on top of my items. I reported this immediately and was told to take pictures of the damage for my records and that a manager would call me. Another week went by and I had not heard from anyone. I went back to the store and again was told a manager would call me. Two days later, I called the location. Someone from the call center(?) answered and stated that the store was swamped, but that they would place notes in the system and have someone contact me. Finally, after moving everything out, I once again went inside the store and I was told that there were multiple notes left on my account and the manager would call me. This was a total of four times and I have yet to hear from anyone. This review site specifically asks customers to “Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback”. Unfortunately, I have found that the process requested doesn’t work as I have tried to resolve directly with the store. My next step is to contact the corporate headquarters and file a formal complaint.
Tracye D | Overall ExperienceThe staff is amazing and very helpful. The units are clean and I love that they’re inside so you can go through them even in the winter.
Michele H | Overall ExperienceLove the garage area to unloaf even jf its raining . Love the redily available carts provided to help transport belongings tonstorage locker .
Michael d | First ImpressionsStaff was always courteous and accommodating. Fast and easy service.
Adrienne D | Overall ExperienceStaff was very nice and accommodating.
Adrienne D | First ImpressionsThank You for making my move in experience so easy.
TISHIA R | First ImpressionsWent to the Westland facility to rent a storage unit as we had received a free month after renting a uhaul trailer. The guy that waited on me said there wasn't a reservation in my name. Went to my car to grab my phone to show him the email confirmation. When I returned, he was waiting on another customer. I moved to the next window. The lady pulled my reservation up immediately. The reservation proceeded and we purchased a lock. The lady waiting on me asked the male employee to make sure the storage unit had been swept out. He left the counter and never returned. The female employee walked me thru the steps of using the key card upon entering and leaving the unit. Still, the male employee didn't return to let us know the unit was ready. We decided to drive to the unit with our storage and found that there were 3 locks on the door. Clearly the male employee never checked the unit to make sure it was swept out. We went back to the office to be told that someone checked into that unit by mistake and that there were no other units available. We were refunded the cost of the lock and left since the female employee wasn't willing to assist us in locating another unit to rent at another facility. As I left the building, I noticed the male employee pacing back and forth in the garage while talking on his cell phone. Obviously, he had a personal situation to take care of rather than doing his job. We did find another facility that had storage available, however, they were unwilling to accept the free month of storage that we should of had at the Westland facility. Poor customer service!
MELANIE A | First ImpressionsI reserved a storage unit online then when I went in on my move in date. I was informed that size never existed at that location. So I was frustrated because I ended up having to size up a unit and pay more. The staff I was working with was not helpful at all. The place is a wonderful facility overall.
Briana Z | Overall ExperienceI love the staff! They are helpful, friendly and informative. I would recommend this business to anyone, hands down! Thanks for the great service and kind treatment!
Stacy W | Overall ExperiencePaige is the best person I have ever meet in customer service, Hands down the best in the business. I would tell anyone that needs storage or a truck to come and talk to her!
Dan K | Overall ExperienceThe staff at the Westland lactation are friendly and customer service orientated.
reina s | Overall ExperienceGreat and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.
Matthew G | First ImpressionsLawanakee & Paige were awesome. Facility was always clean, even the bathrooms were clean. Thanks ladies
sumaia s | Overall ExperiencePage made our checkout extremely easy and she was a gem to work with! If only all were as pleasant as Page!
dana r | Overall ExperienceChris Cruz is a credit to the business...I did recommend the facility to customers of mine as l'm a Realtor., unfortunately their storage pod was infested with roachs...! 😕
DAVID A | Overall Experienceno circle locks on hand
George E | First ImpressionsI have to say that Ms Peete was absolutely the best representative I have ever dealt with at Uhaul. She was very helpful, and even with a mask on during these times, you could tell she was smiling. She was such a pleasure to work with, and made everything seem less for us.
Pete M | Overall ExperienceAshley Long ,Tucker, Chris and the rest of the staff are outstanding..!
DAVID A | First ImpressionsOrdered and paid for a 8x8x10. Automated system moved me into a 5x7x10, and didn’t adjust my pay. Was told to wait for Monday for a manager to fix it. Absolutely ridiculous that they’d substitute a smaller unit.
John K | First ImpressionsExcellent help an service Ashley long general manager, Chris Cruz,Alisha were all very very professional an helpful with all my needs.This Westland uhaul center is the best , compared to the Fayettevi
CURTIS B | First Impressions