Customer Reviews for U-Haul Moving & Storage of Westside

Rating:

5.0

Great customer service from front desk! The guys outside helping helped a bunch too .

Rating:

4.0

Ok listen. The people on the phone, at the pick up and drop off locations were great. Especially the gentleman at the 1700 N Cicero location. The employee at the Prospect Park U-haul location was a jerk (I'm being polite). What U-haul needs to do is *clarify* drop off location information. When completing the reservation there were two distant drop-off options in Chicago generated by the app. So I had to call. The agent on the phone was nice but could not clarify a a drop off stating: "There are so many zip codes in Chicago". That is a problem. Why is it my problem to solve? My first option was to ask the agent in Holland for the Portage Park location. He said he could not confirm that probably because they cannot handle this equipment. So I was left on my own to shop for a dropped off: A location that will accept drop off. Give the customer a break. YOU have a system to report locations that are full but as a customer I don't get that information. OK I get that the logistics are challenging. But U-HAUL must solve it not the customer. So....I go to the Portage Park location. Just to be confronted with an employee who demanded (!) to see the drop off location. I swear I saw the Portage location as an option in some type of communication of the (poorly designed) APP. Please review and tell me I am mistaken. What was revealed was 632 N Cicero. I asked the attendant where that was and got the reply "I don't know" and his abrupt exit. So I drive to 632 N. Cicero according to Google maps. It doesn't exist. I actually drove by 1700 N Cicero. But continued past it.Ttrusting that the 632 location was "U-Haul preferred". Screw it. I'm going to 1700 N Cicero and they are taking the trailer of my car. I expressed frustration, the gentleman was nice and took care of it. You have nice people working at your locations. But due to your vague reservation system I (customers) have to make demands expecting the worst from them? I want to hear from you. If this was my fault let me know what happened. But you need to get your act together.

Rating:

3.0

People were very polite and courteous the equipment that I used one way was covered in oil and the ramps had nothing but rust on them Update equipment

Rating:

5.0

Excelente servicio los recomiendo son amables y dan buenos precios vayan Jacky es muy amable y da excelente atención.

Rating:

3.0

awesome location

Rating:

1.0

My truck was not ready on time, left with an empty fuel tank and auto oil covering the truck bed. Requesting a refund ASAP.

Rating:

5.0

Appreciate the accessible space to use for storage

Rating:

5.0

THE STAFF WERE VE EXCELLENT AND VERY PROFESSIONAL AT ALL TIMES AS WELL AS WELL AS VERY HANDS ON IN showing me how to get into the facility and I really appreciate ❤️ all of their help.

Rating:

1.0

We didn't get as much gas in yhr tank and it said in the contract .

Rating:

1.0

The staff has an attitude the only one is the lady who called me last the only one who take care fix my problem the lady who called me last very professional

Rating:

5.0

Very friendly

Rating:

3.0

Why would I have to pull out my own equipment.

Rating:

3.0

Equipment rental check at time of pick up also need to improve the drop off process I waited 20 minutes? Cashier, clerk was very professional she also apologized for long wait time

Rating:

5.0

Get them to sign out a truck faster without too much waiting time. You only had one worker signing out trucks and she was amazing (Jackie J) she worked 3 customers at a time and she really needed help, she deserves a raise or something for she's really Great at her job. Thank you Mr. Eugene Davis

Rating:

4.0

Ms Jackie was extremely professional and patient; which made a hectic moving event less stressful. Thank you.

Rating:

5.0

Gracias excelente servicio

Rating:

1.0

There is a short guy.. looks Pueto Rican with really bad attitude he should be more nice.. we pay for the service people is not renting cars for free.. when he talks to people really rude…

Rating:

3.0

My truck was on empty and barely made it to a gas station

Rating:

3.0

Mostly ok but I was charged for two days even though I had the truck for 2 hours and had to go back to the desk after dropping the truck off to point it out. Was refunded on the spot. Desk staff was helpful.

Rating:

5.0

Katie, working the counter, was great! She was the only employee working inside the store but handled a line of people with a positive attitude and professionalism.

Rating:

5.0

Fast and good customer service

Rating:

1.0

The general Manager( Jackie) was rude. She didn’t explain where the truck was or even how to identify it. She took come to the register talking with someone when their were customers in the store.

Rating:

5.0

I loved the whole experience with u haul!

Rating:

5.0

Hire more people.

Rating:

5.0

Very friendly and helpful people.

Rating:

1.0

The best thing you can do for the good of the community is to close this place. That vehicle smelled of marijuana and we had to endure that plague for three days time in which we rent the vehicle. But we never return to this place or recommend it.

Rating:

5.0

The only issue I had was that the church engine light came on a few miles after picking up. I called Roadside Assistance and they told me that I could compete my trip since it wasn't flashing. No issues with the truck, dropped it off today.

Rating:

5.0

The customer service was exceptional. They went above and beyond to help me

Rating:

5.0

Excelentes

Rating:

5.0

Staff was very polite

Rating:

5.0

Thank you

Rating:

5.0

Gracias por la atención muy amable el personal sin duda alguna los recomendaría Gracias por su atención

Rating:

5.0

Por la excelente atención de el personal.

Rating:

5.0

I love this site. Great people!

Rating:

5.0

Unlimited mileage would be great

Rating:

5.0

Jacky from U-Haul on Cicero Avenue and North Avenue near grand is the best manager staff worker you can have a facility I’ve came to this facility twice both times I was in very bad situations and I cannot help to say that both situations Jacky was involved she helped to the fullest I give her 10 stars into her work very helpful very understanding and overall beautiful heart may she continue to grow in this company because you guys picked the right one when you picked this one

Rating:

5.0

Everything was great. They took care of me. Help me when I needed it. Great job Over Cicero, location.

Rating:

5.0

Customer service was stellar. I appreciate them being flexible and able to work with me. I am so thankful for their kindness when I was having a really tough time today!

Rating:

1.0

I did NOT agree to the insurance! I am fully insured with All State. I was charge a $30! I feel ROBBED!

Rating:

4.0

Continue to be patient and humble

Rating:

2.0

Is very confusing the way U-Haul take payments (in advance)this time i hope I will get my money back in my debit card,

Rating:

5.0

My experience was good

Rating:

3.0

I was double billed

Rating:

1.0

Workers were not helpful and all had an attitude.

Rating:

4.0

Windshield dirty but no washer fluid.

Rating:

5.0

Initially slated to take the trailer to another return location but due to not having any room to take another 6x12, had to take to this location. The individual in the yard was extremely helpful in the bitter cold in removing the trailer from my vehicle.

Rating:

2.0

When I got in the truck the gas was below E. When I returned the truck I let them know and they told me there was nothing they could do about that. No apologies.

Rating:

5.0

Serv hot chocolate and donuts .

Rating:

5.0

Jackie did a fantastic job after at another U-Haul location the trailer booked almost a mont in advance was not available.

Rating:

5.0

Everything was satisfaction and very business oriented

Rating:

1.0

First off, I came in to several of what your female desk person called "customers", acting like idiots and cussing like they were with their friends (which they were). Your female employee told them to stop because a customer was there. They didn't. Then, I was given a tow dolly that had broken straps tied in knots, not know until I reached my destination and we couldn't get the straps to work like the instruction. I called the location and was told to untie the knots. I then drove back to the location and was told that it was my responsibility to know whether or not the equipment I rented from you was safe. No, I rented equipment that should have been inspected prior to my rental of it. That's your job. I don't care if my tone or language was harsh. Your employees and their friends started that tone and language when I arrived the first time. This experience wasted hours of my time. Obviously there is no real management in that facility and employees lack the experience and training to know when they are sending out equipment that could potentially kill others if it fails on a highway at 55 mph. Tow straps should never be knotted to shorten them up and they most certainly should not be cut in two and tied together. Thank you for not knowing your jobs. Thank you for the unprofessional atmosphere. Thank you for wasting our time. Thank you for trying to put the blame back on me for your inexperience.

Rating:

3.0

The gas in the tank was below the level recorded in the paperwork. I told the person at the desk and you guys charged me anyway. They messed up the drop off location and told me they hadn't received the drop off. I had to call customer service to reverse all of these extra charges that were all uhauls fault.

Rating:

5.0

Good customer service didn’t even have to wait a long period of time on the point!

Rating:

5.0

The attendant on duty was thorough and very helpful.

Rating:

5.0

Nothing

Rating:

4.0

The inside of the truck had sticky marks all over the cup holders. The lady inside at the front desk was extremely sweet and helped me the best she could. None of this is her fault and if I could give her five stars on her own, I would. The lady who brought out my truck gave no information whatsoever, just handed me my key and walked away. When I found her and asked about the back being open, she said it was locked. It wasn’t and it actually opened on the expressway. The gas was also filled up only a little past the quarter line when they tried saying it was half way full. Very disappointing for my first time renting from this location

Rating:

1.0

Employee was very rude from the time my interaction started till the end.

Rating:

4.0

The truck I had was a little rough riding but the service was awesome

Rating:

3.0

The units are really hot and small for the price

Rating:

5.0

The ladies are running the show and I loved it ! Very helpful and nice and highly appreciated the help provided.

Rating:

5.0

Customer service was great manager Jackie was definitely helpful and knowledgeable answered all my questions and concerns I would definitely come here if I ever need to store anything and I also recommend this facility!!!!! Great service keep up the good work!!!!!!

Rating:

5.0

Great place and peoples

Rating:

5.0

Just want to inform you that your general manager at the store, her name is Jackie you need to have 100 of them. She is such a great person to deal with and very knowledgeable and every single question I asked.

Rating:

5.0

Went in had a reserved storage space Jackie the manger made it quick and easy was amazing great service explained everything and answered any questions I had definitely recommend this location if you need to store your things. Staff was friendly greated me with a smile very welcoming.

Rating:

1.0

When I got my stuff out of storage it was infested with rat feces and urine. I had to get rid of 70% of my things because of how much rat poop was on it and it wasn’t just a few dropping it was everywhere!

Rating:

5.0

NA

Rating:

5.0

Jackie is phenomenal!!

Rating:

5.0

The mgr Jackie is Awesome!!!

Rating:

3.0

I said average because it was a miscommuoccasion about the hours of interi thought. The young lady told mean 10 o'block there we can go in there but the find out is closed at 10. The doors kept closing. I had to get access to it to the code and then. My daughter got locked in there but miss Jackie the manager. She came and let us get in freezing so we could finish moving to rest the her stuff inside the store soon thank you

Rating:

5.0

Thank you for being there when I needed it

Rating:

5.0

Perfect

Rating:

5.0

I was well taken care of thanks.

Rating:

5.0

Staff friendly and helpful. The guy who checked my storage out Sunday was very nice

Rating:

4.0

The best customer service is ever provided by the store manager Jackie. Thank you

Rating:

3.0

There is no light by locker 1313

Rating:

4.0

They care they work with you

Rating:

1.0

I will NEVER recommend this place to anyone. I received a call telling me my belongings will be sold in a few days because I had not made a payment since May of 2022. I had been making payments every month or every other month and her statement just wasn’t true. Go to the storage facility in Woodbridge, IL. It will be a much better experience and they will NOT sell your belongings. Hobson Storage ONLY.

Rating:

5.0

This was my first and only storage facility that I ever had to use, I was there from mid 2016 til 9-10-22, not one complaint

Rating:

4.0

It was very good!i liked u haul very much!!🎈🎈🎈🎈😉

Rating:

5.0

No comments

Rating:

5.0

Exelent

Rating:

5.0

Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.

Rating:

2.0

The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.

Rating:

3.0

Just a lil bit of mice droppings but overall ok for the years I had it

Rating:

5.0

Just Great people!

Rating:

5.0

UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You

Rating:

5.0

I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommend

Rating:

5.0

The staff was courteous

Rating:

5.0

Excellent Customer Service

Rating:

5.0

Customer service was great. Would recommend this uhaul in the future.

Rating:

5.0

Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.

Rating:

1.0

This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.

Rating:

2.0

I spent 10 days trying to close my account. I was on auto pay and didn’t owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communication

Rating:

3.0

The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.

Rating:

5.0

Very pleasant customer service.

Rating:

5.0

They just need more people on shift that all besides that everything was great.

Rating:

1.0

I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both

Rating:

1.0

The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....