Moving Truck Rental in Chicago, IL at U-Haul Moving & Storage of Westside

2966 reviews

1700 N Cicero Ave   Chicago, IL 60639
(Between North Ave & Grand Ave)

(773) 889-8194

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 889-8194

1700 N Cicero Ave
Chicago, IL 60639
(Between North Ave & Grand Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Chicago, IL 60639

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

2966 reviews

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Rating:
3.0

The employees who assisted me this morning at 1700 N Cicero were incredibly helpful and kind. I was having trouble with the UHaul website and retrieving my rental via smartphone, so they helped me by confirming my rental in store instead. I'm disappointed in the failure of the online reservation and difficulty with your website, but the customer service to correct the problem was excellent. The condition of the vehicle was also a minor disappointment, as it had a pungent unpleasant smell and was covered in dirt and animal hair. Overall I'm relatively satisfied with my experience today (better than most other UHaul locations I've used), but hopefully the website is improved before the next time I need to rent a vehicle.

VALERIE L. 
Rating:
5.0

Great customer service you all are awesome!

Johnathan M. 
Rating:
5.0

It was clean, but unsafe the back cabin of the truck. One of the square of the floor was falling out and almost fall a few times.

Juan L. 
Rating:
5.0

Very professional

Linda M. 
Rating:
2.0

I ordered furniture pads and a dolly and didn't receive either and was charged for both.

Kimberly E. 
Rating:
5.0

Victoria Guzman took care of us when we picked up our rental. The system was down but she went above and beyond with a work-around that got us on the road after a short delay. I would recommend this location with an "ask for Victoria"!

Alexander M. 
Rating:
5.0

Good customer service

Pauline P. 
Rating:
1.0

The gas tank was empty, the left mirror was so dirty I couldn't use it, and it was one of the worst customer service reps I've dealt with. Not to mention I was sent to one of the most dangerous neighborhoods in Chicago, when I live within 5 minutes of multiple locations.

John F. 
Rating:
2.0

Scheduled a time for the pick up. Could not get the truck. The truck and equipment where not ready. Had to remind the employee to get the equipment. Took an hour of my time. The gas tank amount was incorrect. Did not t use or open the moving mats but am still getting charged for them. There should be some sort of discount here. Please reach out to me if you need to discuss this service.

Daniel D. 
Rating:
1.0

The location I ordered from wasn't the issue, Uhaul is. This has been one of the worst experiences I've ever had a paying consumer and I will filing a complaint with the Better Business Bureau.

NICHOLAS M. 
Rating:
5.0

Very friendly

Ammar A. 
Rating:
3.0

The rear break lights did not work the inside was not clean nor was the outside

Tawanna D. 
Rating:
5.0

Very friendly at the counter and the manager who hooked up my trailer was very reassuring and knowledgeable about how to navigate my car with a trailer in back. Highly recommend this company and location

maryclaire F. 
Rating:
1.0

A worker stole something out of my property I left in the truck

Malik F. 
Rating:
5.0

Only complaint pricing was too high

Brenda W. 
Rating:
2.0

The staff was not very helpful when I needed assistance moving 12 reusable bins from my car into the store. The bins were disgusting inside & needed to be cleaned before use. When I called to try to extend my rental, no one answered (after calling 6x). This location is definitely not one I'll be going back to again.

Natally K. 
Rating:
5.0

The gentleman that helped me today was great... He took the time to explain everything from the Rate insurance gas return policy I really appreciate great customer service & he was great

STEPHANIE K. 
Rating:
3.0

This location is trying to scam me. On Saturday March 27th, 2021 I was given the keys and told to walk across the street and pick up my cargo van. When I opened it up from the back, not only did it smell, it had some trash inside. That wasn't a big deal because I can toss the trash before bringing it back. The issue was after picking up my couch and sofa and putting more than required of gas back in the vehicle, I took it back. I pulled up and ask was there anything I needed to do, the employee types some numbers into a handheld device and gives me the thumb up saying I was good. I asked about the receipt, he told me it will be emailed to me. Fine! The next day in addition to the $57. charge, they bill me for $1,103. So, I thought it was a mistake and I called in and asked about it, the customer service connected me to the General Manager Tramell Harris and he started saying that I broke the hinge on the side door. I told him that you may have the wrong person because I picked up two items, a couch and a sofa that was pushed in from the back of the van. He insist that I was the last person with the vehicle and that it was my fault. We got into a shouting match and I told him I was calling corporate. He repeated Call Corporate! Call Corporate! Then my girlfriend grabbed the phone and tried talking to him and he over talked her and cut her off which was very very unprofessional. I called Corporate 3 times since this incident and I'm waiting on someone to call me back. Very unprofessional! No walk through before or after, no checklist of damages?? They just billed my credit card over $1,103. for something I didn't even know was an issue. That's not going to happen! I'll pay for my usage of the vehicle because thats fair, but I will not pay for something they claim I broke. How am I suppose to know what issues the vehicle has? I didn't get into any accidents and I brought the vehicle back within 3 hours. I won't be scammed today! I'm very upset and I demand an apology for such false accusations.

CLEOPHUS J. 
Rating:
5.0

When I open the back I found some Broken bricks in a car 📦

AMERILIS R. 
Rating:
5.0

Customer service workers are the best, they went beyond satisfaction, efficient and outstanding. I really appreciate great prompt service and very knowledgeable. Superior😊 thank you so much.

Nellyda L. 
Rating:
5.0

This location and regional manager Alfonso saved the day when U-Haul failed to have or follow through on our one-way reservation and confirmation that had been made several weeks ago! Word of caution, if you are doing a one-way trip make certain you get a confirmation! We checked several times were told we were all set and then had significant issues the day of our rental! Alfonso and the team at 1700 N. Cicero (Sean and his manager) saved the day!

Joe M. 
Rating:
5.0

Everything was clean and on time

JUSTIN J. 
Rating:
2.0

I had to look for my own truck on top of the truck being kind of messy I end up cleaning it but I had to look for my own truck so and it was hard to contact that location

Keon R. 
Rating:
1.0

Stay open to help those in need...

BLYNDA J. 
Rating:
3.0

No gas on the truck at all. In a hurry so we had to go. So we had to fill it twice.

Derek F. 
No reviews have been submitted for this location.

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