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Heather W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Wichita Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly
Justine SHire more employees like Jaycob R and give him a raise! The most helpful employee I’ve encountered anywhere it the past decade! Extremely helpful!
Jason WConsistent quality and service.
Don GCustomer service was excellent.
Tim Hthe windshield wiper on the drivers side was held on by black electrical tape completely unuseable The front end needed an alignment The truck pulled to the right and the steering wheel was off center by 45 degrees
richard jAbsolutely nothing! Shout out to Michael for once again going above and beyond to help me and my family! Will definitely recommend and be back!
Kelli FEasiest U-Haul experience I have ever had!! And I love the guarantee my reserved equipment will be available!!!
Barbara AGreat service with great expediency of check out and hook-up of equipment.
John RGreat service from pickup to return. Thank you!
Bruce SNothing
Myrna RMake sure the tank is full of gas beforehand. I had to pay to fill up a tank that was not full when I received the U-haul.
Jerry SI didnt rent a uhaul. This order is attached to my old phone. 682-227-3392 and current email. The rep did not verify the client's email. So I received all the client confirmation address. I'm pretty sure this a privacy issue.
bobby hEasy transaction. Michael was good to work with. Price was competitive. 👍
robert mvery helpful everything was great no improvement needed
Mark WWe always receive top notch service when we come in!
Melissa NDropping off was a breeze. Very helpful staff and plenty of people working to help.
Stevan BI was told prices are more over the weekend, so I wasn't expecting the extra expense. I think it would be better to have it in writing online and not be surprised at pickup.
Nanette TCan’t think of much. Everything was pretty good
William HI enjoy renting from this U-Haul location. It is inviting when you walk in the door. Its very clean and the people are most courteous and helpful. I rented a 9'Cargo van and was in and out in just minutes. When I returned a representative was there to meet me and I was in a out within a few minutes. If you want exceptional service in a clean, neat vehicle, I would highly suggest the folks at U-Haul, 2817 Kell Blvd, Wichita Falls, TX 76308
john aFast, efficient service.
Paula BThere’s a reason this company has been around for almost 100 years and that reason is customer service, well maintained equipment. I have been a customer for about 60 years now and have NEVER had a problem or complaint with them. Jacob at the Wichita Falls Kell street took great care of me on my last rental which was only a 5x9 trailer but I have used them for all my corporate moves as well. They have always been dependable, courteous and very knowledgeable. Great job team U-Haul!! P.S. I also help myself to the recycled boxes they have available for free.
Baldo LSomething I will note that has nothing to do with either location but “uhaul” is that I was billed excessively for a one way rental. I should have been able to turn it in and get money back for time not used. I was told it was uhaul billing that billed in that way specifically for one ways. I get that a fee is reasonable, but to bill for extra unnecessary time feels like I’ve been chelated.
Eben HMario is a very kind person, the staff as well
MARY K | First ImpressionsFacility was closed at time of my return.
Dahlia CStaff very helpful and friendly. have always received excellent service at this location.
Linda GGot off to a rough start at first, customer service was great except for one rep. However we do have a billing issue, contact me at 432.889.6812
Michael HLike it
Clyde K | First ImpressionsI have used them many times, they are the best in Wichita Falls and surrounding area. They are extremely efficient and consistent. Will always use them.
Jasper HGreat personnel and help for the use of the truck, great rental experience.
James DReservation was with a different location. The business was not open,no person there,no answer on phone. This dealership above was so accommodating and took care of everything to get us the truck.
Danny AVery prompt and courteous!
Andrea JDropping off the vehicle took just a few minutes. I did not spend much time at this location.
Roberto HI don't know how you could improve. I changed my reservation 3 times and still got courteous and excellent service. You rock.
Margret MAbsolutely stellar customer service. I couldn't imagine going anywhere else.
Clayton WThank you for providing a safe space to store my belongings
Kayla R | Overall ExperienceI can’t remember the young man’s name but he attached the tow dolly for me and made sure the equipment was functioning correctly and was very kind! 10/10 would recommend this location to anyone, they staff is very friendly.
Tailor MAll was well. A lot of crickets managed to get into my unit and die somehow... but it was a relatively easy cleanup.
Mlynn J | Overall ExperienceSecond time using this location and both times were excellent
Joseph WOn the ball
MICHAEL WEverything was perfect!
MELISSA NThe van was very dirty when I picked it up, but I believe it had come in late the evening before from a cross country drive. I really needed it yesterday, so having it when I needed it was far more important to me than having it clean.
Katherine DI was also told by this location I would be credited for returning early.
Linda SAdd cruise control, remove governor
Austin JEveryone was friendly and polite. I got in got the U-haul and when I brought it back to check out. Everybody on that staff was very polite and friendly too I will definitely be recommending this location to all my friends. Please keep up the good work
Debra CService was great but the first vehicle I had radiator busted so had to swap it out after roadside assistance.
Demetrius DThe 2 gentlemen at the desk were very nice and got me the correct trailer for what I needed.
Kimberly WEverything was great.
Julie MThey helped me remove my hitch ball which was great. Pickup and drop off were easy and convenient.
dallas g1. The U-Haul staff at 2817 Kell Blvd was professional and very helpful. I want to thank them. Good people. 2. The U-Haul worker at 10440 Seminole Blvd Florida was awful! He was condescending and hooked up the transport to the truck incorrectly. That could’ve cause An accident He made a mistake with the paperwork I would tell people to avoid this U-Haul place on Seminole Blvd in Florida. I was stressed out already and he made the situation worse. 3. I highly recommend the U-Haul at 2180 Belcher Rd in Largo,Fl. They are courteous, knowledgeable and Friendly. I give them high marks for their work.Thank you!
Elizabeth D | Overall ExperienceI’ve used this UHaul location a couple of times now and never had any issues with renting trucks or the storage facility. The staff has always been more than helpful.
Cynthia B | Overall ExperienceMario and Michael are the best!!!
GREGORY E | Overall ExperienceAwesome staff!
Johnny J | First ImpressionsGuys were excellent!
JAMES B | First ImpressionsCost went up without notification, was NOT HAPPY about it
Abby M | Overall ExperienceThis was my first time renting a storage unit. I rented moving trucks many times. It was a hassle free experience and I appreciate the free month. Will definitely use uhaual again for my storage needs. Every staff I had contact with were friendly and helpful.
Cynthia B | Overall ExperienceI canceled the storage unit 2 months ago and they are stilln trying to withdraw money from my bank account. Very frustrating.
Stephanie C | Overall ExperienceNo issues or concerns. David
David W | Overall ExperiencePlease don't think a four out of five stars is bad,it's not.I just think there's improvement can be made at any job.Overall it was a wonderful experience.Thank you
Bryan M | Overall ExperienceStaff was rude and not helpful at all. Charged me for mileage I didn't use. Called me very early in the morning wanting to know when I'd be returning the truck when I still had several hours left before I had to have it turned it in.
April S | First ImpressionsGreat staff, awesome facility, convenient location!
RICHARD M | Overall ExperienceGreat staff
James C | First ImpressionsMore than willing to help! Very friendly! It was a great experience!
Linda M | Overall ExperienceThe unit that was rented to me had the roof installation falling off the ceiling. The dirt fell all over my things and my couches were stain because of it. I called and complained but never received a call back from the General Manager. Poor Communication!
Benson S | Overall ExperienceThank you so much. I really needed it in a hurry and UHaul always come through.
Michael S | First ImpressionsCost of a monthly unit is unaffordable for a retired person.
Randy M | First ImpressionsThe seals on inside of my unit were properly sealed,which allowed lots of dirt an water to come in the back side of my unit. I had boxes that got water damage an other items that were covered in dirt. When I went to move out, the dirt was so thick I couldn't stop coughing. Had to hurry an get a drink of water. But for over an hour later,I was still coughing. Was definitely a problem with the seal in the unit. Made a claim but don't know if I'll ever hear anything from them. I paid to have insurance on the unit,something should cover my damages.
brenda w | Overall ExperienceManager maybe whoever moved us out of our unit. She was the best!!
Angela S | Overall ExperienceWas promised a $15 credit on next month's charge, but it didn't happen. Get different answers from different people. Called 4 times and still not resolved.
Robert D | Overall ExperienceGreat service and priceso
Wayne M | First ImpressionsEveryone was so wonderful even with some of the complications that I had on my part they made it all easy and effortless!
JENNIFER Z | First ImpressionsMario the manager and the staff are always professional and accommodating!
Shelia H | Overall ExperienceI would have loved to give a higher rating but, since we had to trash several pieces of furniture because of mouse/rat damage, I just couldn’t. Climate control storage shouldn’t have those issues! We moved our daughter’s stuff here right after college as she was debating on moving back to the area permanently. Staff was friendly, front office was clean, etc., but we were extremely disappointed when we went to move our daughter’s stuff out. She didn’t store any items here that would attract critters but on top of every box were lots of rodent droppings, large spiders clustered all over the floor and three shelf units seemed to have been a comfortable home for the rodents... Long term potty spots that soaked into the shelves. Super gross!!! We’ve had a storage unit for many years in Houston and have never found rodent poop because they keep it well maintained and up to date with their pest control. If I would have known the poor upkeep and lack of pest control we never would have rented here. Again, I don’t like leaving poor reviews but the truth is important.
Amanda H | Overall ExperienceThe Wichita Falls location was very friendly & knowledgeable. Manager Mario was great!
Tammy D | Overall ExperienceGreat staff and always helpful— only complaint was the autopay system. It worked initially (2018-2021), then It started to fail and struggled to process payments. Otherwise Great facility.
Michael S | Overall ExperienceLove this group: A1
Corban M | First ImpressionsI wish I could have gotten a bigger storage.
Emily A | First ImpressionsWonderful! And the first month free made moving here a little less stressful for upfront costs. Thank you!
Taylor B | Overall ExperienceHighly knowledgeable and helpful staff!
william g | First ImpressionsStaff was very friendly and efficient
Blake A | First ImpressionsNice easy prosess
Rodney C | Overall ExperienceExcellent customer service. The staff were very helpful.
MARTHA B | First ImpressionsExcited because I get the first month free, that helped my finances.
ELVIRA A | First ImpressionsThank you for all your help
Lettie B | Online Move InUsed this facility for a couple of years. Always friendly, helpful, courteous staff. Was pleased with all aspects of this facility.
Susan K | Overall ExperienceGreat staff! Always very helpful!
Michelle A | Overall ExperienceNo comment
fransico v | First ImpressionsThe young man that helped me was very accommodating to my needs. I had tried to rent my unit online and was not able to accomplish the task. He jumped right in and to see what I was looking at and help me to understand the difference between what I was looking at online because it was saying climate control and then indoor climate control and so it looked like it was actually two different things which he let me know that it wasn't and he got me in the unit and explained everything to me in details that I would understand. I don't remember everything you said just because I'm old but he was very helpful. I have my unit now. Ready to put my things in from Oklahoma this coming Friday. I appreciate it. His customer service. He was very patient. Very kind and very good listener and being able to answer all my questions.
Boneita M | First ImpressionsE\xcellent process overall experience of storage, and check in - check out process. thank you
Victor P | Overall ExperienceHelpful
Richard O | Overall ExperienceGreat staff
FOSTER M | First ImpressionsJust didn't enjoy the constant price increases. That may be at the corporate level or whatever, but they are WAY too often.
JEFFERY D | Overall ExperienceUnit temperature was over 100*. AC system not working. Attendants didn’t seem like it was a major issue. Hopefully next time we stop by the climate control is working.
James R | Online Move InThe team at Uhaul storage and rental was great to work with in all aspects of the rental.
NATHAN C | Overall ExperienceEveryone was so polite and explained things to where I could understand the process and how things work.
Katharina S | Overall ExperienceI really like the security features of a swipe card, gate, and video monitors in store. Unit extremely clean. Got a free month and free lock. Excellent customer support.
Raymond W | Online Move InWe really appreciate the free 30-day storage aftera One Way Truck Rental.
Curtis K | Overall ExperienceI was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.
Mlynn J | Online Move InI needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!
Mark W | Overall ExperienceMario and his staff where great wouldn't give them up
Erica K | Overall ExperienceVery helpful and curious.
Kathy F | First ImpressionsThe storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.
Steven H | First ImpressionsI love the climate control... Staff was amazing and I was completely taken care of.
Traci L | First ImpressionsBoth the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks
Charles M | Overall ExperienceThe gentleman working here had Awesome customer service and were very professional and patient.
Betty A | First ImpressionsMario was very helpful
Monique M | Overall ExperienceGreat helpful folks with a good sense of humor --
tom a | First ImpressionsU-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!
richard s | First ImpressionsHad the unit for over three years and never had an issue with them. Always available and courteous.
STEPHEN S | Overall ExperienceEasy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.
Bradley C | Overall ExperiencePaid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.
John L | Overall ExperienceThank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome
LEROY E | Overall ExperienceThe Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.
FRANCIS M | First ImpressionsThe lady who helped us was very kind and patient. She is an asset to your organization.
Rodney D | First ImpressionsShe was top notch. Good service. Savana was very helpful.
Michael M | First ImpressionsI paid extra for 24 hour access. There are lights in my unit but they do not work.
James H | Online Move InI began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.
CARLA S | Overall ExperienceVery professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!
Zac Z | First ImpressionsThe facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later
Deborah Y | Overall ExperienceOnline functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.
Robert S | Online Move InVery nice even helped me back out a truck.
Danielle T | First ImpressionsThe only problem my wife and I had was that the storage door is too hard to roll up.
Javier C | Overall ExperienceAmazing customer service very thorough and helpful.
Veronica Y | First ImpressionsEmployees acted professionally.
Susan F | Overall ExperienceVery helpful and very understanding!!!
Jaymie D | Overall ExperienceEverything went smoothly.
LINDA S | Overall ExperienceWent on price that was already expensive.
DONNIE S | Overall ExperienceA little expensive but well maintained.
Rhonda M | Overall ExperienceFast and easy, very friendly.
Douglas P | First ImpressionsEvery staff member I dealt with was amazing.
Albert Y | Overall ExperienceEverything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.
Ryan B | Overall ExperienceThe only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.
Wendi P | Overall ExperienceRude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.
david f | Overall ExperienceEvery time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.
Megan S | Overall ExperienceThanks for nice service.
daryl t | Overall ExperienceFriendly staff and clean facilities.
Brandon S | Overall ExperienceExtremely helpful, friendly, and fast.
Ryan B | First ImpressionsThe young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..
Irene T | First ImpressionsEveryone was very friendly and had a professional image
Javier C | First ImpressionsVery good Service. Employees caring,
Reberto M | First ImpressionsExcellent customer service
bonnie g | First ImpressionsEveryone as always nice and helpful
GUY K | Overall ExperienceExcellent Service
Jerry M | First ImpressionsI had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.
Brian C | ReservationThese guys are awesome! One of the best U Haul service I have ever had!
Lisa E | Overall ExperienceNick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional
Amanda G | Overall ExperienceAppreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.
SHIRLEY K | Overall ExperienceI have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!
barbara T | Overall ExperienceStaff was very friendly and courteous.
Julia M | Overall ExperienceThe staff at this location is so helpful and awesome
leona v | Reservation...thank you for your help with my brother’s storage unit....!
THOMAS M | Overall ExperienceJason is awesome
lisa s | Overall ExperienceThank you for your helpful service and decent pricing, it made my move that much more less stressful.
KYLE P | Overall Experienceplace is run like a well oiled machine. Will not use any other place now.
paul g | Overall ExperienceVery polite staff. U Haul is located in a convenient place
Sonja A | Overall ExperienceNo problems
don d | Overall Experience