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CINDY ROSALESCustomer Reviews for U-Haul Moving & Storage of Willow Bend
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Anna Brannon | Overall ExperienceExcelente servicio, muy rápido y confiable. Recomendando 👍🏻
jose sandovalThey did not have a dolly as I ordered. So we made do with a furniture dolly.
Gary FosterI had a 7am reservation set up for pickup made weeks in advance. The location management failed to put a key in one of the lock boxes so I was unable to claim a vehicle in a timely manner. This forced me to reschedule van reservation for 5 hours later after driving an extra 50 miles round trip to retrieve my vehicle. The employee who finally checked out the vehicle around 12:30pm was extremely rude and threatening with trying to force the insurance on me. He raised his voice very loud and said I would be responsible for $55000 in damages. So loud that 5 other people in line could hear. Scare tactics and intimidation should not be allowed to be used by a rental car service. I have used this location in the past, but I have never been treated this poorly with customer service of a rental agency. U-haul has lost my business for the future and I will be making my complaints about this location public on social media.
Andrew SloanI will never ever use UHal or recommend to any one ! Team not aware what they doing , like you to be in dark area not and hiding information and keep trying they help ?! And once they done they laugh about you … scammers!
Riyad AlsaifiI feel like the employees at the Willow Bend location are boarder line rude and need to be replaced with people who are respectful of the customers that use the services of U-Haul. The truck I reserved for a 9AM pick up was parked literally at the farthest reaches of the back lot rather than having been pulled up front and made ready for pick up, the cargo area was littered with leaves, the fuel tank was almost empty, the driver side door weather stripping seal was falling off the door frame ( when I returned the truck the employee accused me of being responsible for tearing it loose ) , all in all it was a negative customer experience for me. I have used this location in the past and it was good on my previous visits.
Robert McBroomI have gone in this office for something as simple information and the attitude, speech words and tone from the employees reflect those of someone who's being inconvienced when they have to serve someone. Never a " Hi, Welcome to U-Haul. How may I help you today?" or Welcome to U-Haul. I'll be with you in just a moment." I dropped of a 1 way trailer and the guy didn't really tell me where to take the trailer.. just sort of pointed. No asking how the trailer worked out for me. He was using a device to complete the transaction but didn't tell me that so I felt like he was just on his phone. The people here simply don't want to, (or know how to) be friendly. It's too bad b/c they miss out on good conversation, the feeling of everyone at the company caring about the customer experience and knowing they did their best. Never got a receipt so I don't know what the final total is. I'm in healthcare and if I treated people like this any employer would take care of the problem quickly. U-haul should figure out what they expect from their employees and do the secrete shopper thing and see foro yourself. I would recommend this location but it would come with a warning to be prepared. It was clean but not inviting. you should separate these two questions.
Philip OsborneThere’s a secure fee that I didn’t ask for, not on the app and not in person. And if there’s a way to have that $15 refunded to my card it would me much appreciated.
Roberto LunaWorst
BHEEMESHWAR SINGIRKONDAThis is my favorite location of many in the area, but this time the person assisting me with paperwork (that I had done finished completely on-line) when I picked up was very inefficient (although friendly). And when I returned there was no one to be seen at the return lane or inside. Minutes later one person appeared but I still had to wait a long time before they could come outside.
Harold StebbinsFast and easy move-in and appreciate the 1-month free promotion.
SHEILA EWELL | Online Move InEverything was awesome, thank you again so much. Clean store, clean vehicle, great staff! 11/10 will come here again!
Emily PanettiI reserved a 15' truck on Wednesday, the 13th of March and I was quoted with the price of $19.95 per day. When I went to oick it up yesterday, Friday, March 15, they couldn't find the key. After about 20 minutes, my rep decided he would give me a 17' truck for the same price. My total charge was almost $75!! I only went a total of 6 miles. I feel like I was overcharged. My rep said that the truck rental was $29.95. Even after that, I still do not understand why I paid almost $75.
Carlos palaciosIt's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.
Tammy Prichard | Overall ExperienceOverall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn’t done properly when I was in person to do so
Lawanna Elis | Overall ExperienceI just moved to Texas and rented a Uhaul a few days prior to this rental. I wanted to reserve the van because I only needed a few more items moved. The representative at the location told me that since the truck and van were "precious" items, I needed an in state license to reserve them. I have proof of residency so I felt like that should've sufficed. I ended up having to pay for a more expensive rental, with more expensive mileage, and a more expensive insurance. It made it seem like I was untrustworthy. I felt like she could've been more understanding.
JaVon Atterberrythe vehicle given to me is not a good one. it is vibrating a lot, on road it is shaking, and shock observers are very bad it seems. I drove a bigger vehicle earlier picked from the same location that was good. also, it will be nice if someone picks and keep the vehicle near to the door.
Nagamaheswara Re Thatimakula VenkataExcellent
Luis RomeroI reserved a van + 2 dollies a month in advance in this Plano location. Dollies weren't available and notification was NOT provided. Drove 7 miles to another store to pick up them up and 7 miles to return it, plus 1 hour wasted that were charged to my bill. .I asked this to be fix as a credit but they said we can't. Is not the $21 + time, is the disdain of employees after a month old reservation.
Fanny VasquezAs for me, everything was fine
Volodymyr SakharovThey be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht
Kayla Brown | First ImpressionsService was fast and efficient. The person handling our transaction was friendly we had no problem with anything. She was very knowledgeable about everything. Check-in was just as efficient. Thank you for all your help.
marcus ArellanoThe appliance dolly did not work ... the belt tightening handle would not hold resulting in a loose strap that I held by hand. Had it not been after hours, I would have taken back to exchange for one that worked. I feel I should be refunded for the appliance dolly. I would go back and ask for a refund, but it's not worth $10 to have to deal with the lady behind the counter who was not at all friendly. I'll just assume that it was her having a bad day as we all have them.
Barry DuncanTrailer had problems - either a bent axle or wheels - very unstable - dirty inside with prior customers garbage still inside. Location was unerstaffed - one person to do everything -
DALE CALVINU-Haul needs to keep their vehicles in good condition. The vehicle I rented had a loud engine noise and the entire vehicle was wobbly on the road.
Moses Philip The MathiasNothing, from my end, could be done to make the service, equipment, and process better. I rented a trailer for a week, and the price, quality/condition of the equipment, and the personnel at the location couldn’t have been better. A seamless operation from start to conclusion.
Chris DobriUpon returning my rented truck and trailer, which performed very well, I noticed that my rental contract had the wrong mileage (meaning the mileage on the vehicle at time of rental). The contract showed 1,787 but the truck had 1,818 on the odometer when I picked it up in the morning. I remembered this because it was an interesting number (1818). When sharing this with the attendant, Dalton, upon returning the vehicle and communicating that this would result in me being charged for 31 additional miles that I had not driven, Dalton just laughed. So, my very good experience immediately became a very bad experience. I even brought the truck back with extra fuel. I’m quite disappointed with how I was treated / communicated to at time of vehicle return. I would like to hear from U-Haul on this topic.
Michael DarrThis was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.
MARTE'S GORDON | Overall ExperienceVery helpful employees
Fred HansenThe tow dolly experience has been terrible with this location. The straps from the driver side front wheel came off and I had to wait for more than an hour in the night to get roadside assistance from UHaul. The tone of customer service was also along the lines of "You did this" when the car had been loaded by UHaul location itself, for which I had paid.
Ronak ChhedaJust more explaining about what to get in options when ladies really don't be knowing, but over all the customers service was great.
DOROTHY TRAHANService here is (and has been) terrible for a long time. They just don’t care. Disappointing.
Ralph StowI was unable to pickup my equipment on time during my “after hours self pickup” because the wrong size truck was assigned to me. Had to call support to get help which caused delays.
Matthew FreemanI reserved the van for before hours pick-up but no keys were left for me. The reason was they didn't have a truck to assign. So how come a truck was available prior to opening on Sunday. The truck had 2 engine lights on & was difficult to start. The store associate did make the experience a positive one, when he came to get my from my car prior to opening & assign a truck.
debbie andersonDenardo was an AMAZING HOST & made sure i was well taken care of he helped me make this an easy process and for that i will DEFINITELY be recommending friends & family!! My aunt is actually renting from the same exact location today!! Thanks Denardo & the Uhaul team you guys are the best!!
Alexis Fisher-McclainExcelente
Esteban NavarroForced to rent "one way" at double the cost, for no reason
Robert GannawayPulled in and a representative was there to help, they unhooked the trailer and I was on my way. Very easy and convenient.
Ron ThalackerGreat experience
Samer BaransiVehicle gas was on empty, not 1/4. Smelled of smoke in cabin.
Brian BrockmanThank you
Geva AreteUpon pickup of our 10' Truck, we found a used condom in the bed of the truck. It was covered in blood and other bodily fluids. Since we had no access to proper cleaning supplies, we removed it as best as possible, but was forced to use this unhygienic bed to load my personal belongings into. I'm still cleaning my furniture after unloading it. Disgusting.
jennifer parkerCustomer service person was not nice, impatient and didn’t know how to use your system to register the customer in. The truck that we wanted was not usable and still your rep was trying to rent it. Overall your process need improvements.
MARTIN ZAKERITodo bien excelente
Euclides MonteroBring the truck to the front and not having the client having to look for the truck outside or at least have the trucks parked in order.
SERGIO MEJIAI was supposed to receive an $11 fuel credit due to the gas tank being close to empty. I don’t see the credit on my receipt. Please advise.
Tor EricksonThe online checking process takes way too long and you are still required to go inside. Mileage was calculates wrong, didn't get all items I ordered and was charged 2 gallons of gas when I drove 10 miles. Experience was TERRIBLE.
Jennifer KerrThe store manager Jessica Johnson always takes care of me and she's good at what she does.
Rich HendersonThe return checkin process is always simple and easy. They are always friendly and helpful! Highly recommend this location. Best I’ve ever been to…
Donald RiddleI reserved 17 fts, but they gave me 15fts and they said 17fts. They charged for 17Fts also. So, I spend more ml., gas, time and labor. I want money back.
SOON SHINI was impressed with the security and lighting in the facility. Also, very clean and well kept.
Robert Baird | Overall ExperienceThe location asked for a different method of return than online, confusing and not helpful
Juan PradoExcellent
Claudio GonzalezMake it easier to find vehicle. I didn't realize that some were stored in the back of the building. Also, I had to request a refund for the dolly that was paid for but not provided.
Leilanie NipperFriendly, helpful people. If I have to move anything big again, I'll go to them.
Kevin DunaganIt was a perfect experience. Courteous and quick pickup of the van. Same on the return. Location is clean and well stocked. Team is friendly
tom blackStellar customer service from Jackie, I think her name was. My only issue was that the inside of the truck smelled and had animal hair in it. I’m allergic but made it work.
Courtanay GriffinGood service and good equipment
ken wagnerMy vehicle wasn't the Best on The lot. The seat was broken, there was no rear view camera for backing and the transmission was stuck in towing mode which made the truck idle high and used more fuel.. Seems like I paid mileage double!!
mikel YoungFront desk people was rude
BRITTANY PENNINGTON | Overall ExperienceManager is not good with customers.
Miguel boladoMy first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here’s a special thanks.
FREDA BUSH | Overall ExperienceKen worked hard to find a unit that would be easily accessible for me. Excellent customer service.
Audrey Beasley | First ImpressionsI want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.
FREDA BUSH | First ImpressionsCorporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.
Farron Garcia | Overall ExperienceThe manager helped me when I was in a tough situation thankful for her.
Alice Garcia | First ImpressionsQuick check-in. Fast, efficient and professional staff.
Farron Garcia | First ImpressionsI arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 😭
Shaquilla Thornton | First ImpressionsThe staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.
gabriel fernandez | Overall ExperienceU-Haul NEEDS TO HAVE 10 moving carts … ONLY ONE WAS WORKING WITH WHEELS!! Terrible!! I will only recommend this store if you get your carts! They should tell you when you have a storage unit HOW MAMY CARTS ARE Available! Full disclosure. Unacceptable!! They’re “on order” nothing can be done, per the manager . GET YOUR BUSINESS IN ORDER!! Do not let this happen that you only have one cart. Please reply Thank you
Renee Girou | First ImpressionsThe only thing I didn't like was that my monthly bill was due on the 25th of each month and I move out a week later after I paid the bill, on the 2nd. I couldn't get a prorated discount. I had to pay for the whole month just for one week. Other than that, the experience was great, thank you.
Adrian Rachal | Overall ExperienceThank you so much Anthony. I was going through an extremely dark time and needed help. Thank you for working with me❤️
MARSHA RENEE CARTHER | First ImpressionsThe only thing I can say about this location is, they need to hire more staff. There was only one man up at the register. Even though he knew people were frustrated, he kept his cool, very professional. I appreciate him for that, but hire some more people so the lines can go faster. Thank you.
Taylor Freeman | First ImpressionsAll of the staff very helpful. The facility was spotless! Great prices.
MICHELLE KELLY | First ImpressionsI wish I could get a refund for the partial month or at least let it roll over to another storage unit or service.
Austin Key | Overall ExperienceThis location has to be the cleanest facility I have ever seen. The Manger that helped me was amazing. He was friendly, courteous and extremely respectful. I watch him de-escalate two different situations with two different customers. He should be a trainer. I was blown away by his professionalism!!!!!!! If I ever need a unit in the future, I will definitely return to this location! Thank you! James Bigley
James Bigley | Overall ExperienceThis has been the best experience I have had the management Anthony is the best shows so much compassion and extremely understanding he deserves a raise and an award for best management
SHATORA FLOYD | First ImpressionsNeed to update descriptions of unit capacity. The 8x10x5 is not sufficient for a 1200 square foot apartment and the doorway is way too narrow.
Joe Ashton | First ImpressionsBad customer service and terrible service all around
MUHAMMED JACKSON | Overall ExperienceThe lady inside was very helpful, was professional even though she was the only working inside, very nice
Miguel Navarro | First ImpressionsHi! I said no to secure because when I first rented my unit a few months ago, I had problems with the door. I could not open or close it myself. It was jammed. When I returned to the facility yesterday, I was presently surprised to all the changes that had been made. My review is based on yesterday and not in October. I would fill out a much different score.
susan staples | Overall ExperienceThe weekend I was in town to move out of the facility the elevator was broken. I was forced to keep facility for almost a year long because elevator was broken for 3 months. Each month I returned was unable to move out. I’m permanently back in the city. $1200 wasted due to poor property management
Caluster Asberry | Overall ExperienceMr Anthony Summerfield was so kind & respectful. He showed me to my unit & demonstrated how to access the unit area. He answered all my questions with detail. It was a great experience.
BELITA MARSHALL | First ImpressionsOwner was helpful, experienced, knowledgeable and friendly!!
BETH CALDWELL | First ImpressionsI’m only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!
Crystal Lee | Overall ExperienceThe personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.
Luis Martinez | Overall ExperienceVery hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.
Martha Lucore | Overall ExperienceThe young lady that helped me was so kind and friendly!
TYRONE JOHNSON | First ImpressionsThe keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.
Megan Karsok | Overall ExperienceYes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!
Henreitta Santimu | Overall ExperienceThe staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem
Guy Campbell | Online Move InClean facility, easy use and access, staff was helpful and knowledgeable.
THOMAS CHRISTENSEN | Overall ExperienceAll in all the facility and employees were fine. I didn’t like being told There wasn’t a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn’t negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn’t go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn’t slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.
RAYMOND FOURNIER | Overall ExperienceDidn't get my 12 dollars back
Latoya Knighten | First Impressions😊😊😊😊😊 Thanks All you guys.
BRIDGET RANDOLPH | First ImpressionsPhillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.
Brianna Lee | Overall ExperiencePhillip and all the staff were very polite and helpful. They assisted me with all my needs.
Brianna Lee | First ImpressionsMissing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.
ELIAS PEARLMAN | Overall ExperienceThe guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!
WYNN PALMER | First ImpressionsAnthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!
ROGER DIEBEL | First ImpressionsElevator broken. Apparently has been 3 months.
William Hyman | First ImpressionsNo commments
George Adams | First ImpressionsManagement is excellent.
veronica hunter | Overall ExperienceThis location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.
Steven Govender | Overall ExperienceGreat facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!
Patricia Shultz | Overall ExperienceClean, staff was happy, polite, helpful! Just great!!
Patricia Shultz | First ImpressionsThankyou for helping me .
ALAN ROMKEMA | First ImpressionsGreat staff
Craig Brazeal | Overall ExperienceAll members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I’ve ever encountered.
Bruce Gibson | Overall ExperienceThe manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.
SHERYL STEELE | First ImpressionsVery pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.
Teresa Johnson | First ImpressionsVery helpful and friendly customer service. I would recommend this to my friends
Monica Garcia | First ImpressionsNeed more desk help. Stood in line multiple time due to only one person at the desk
David LaVecchia | Overall ExperienceIn spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.
Glen Wood | First ImpressionsThe staff were terrific!
Landi Dyess | Overall ExperienceThe building flooded and damaged my items
Emerald Spencer | Overall ExperienceFor climate control it was very hot inside on the 2nd floor
CURTIS DILL | Overall ExperienceThe staff went out of their way to be helpful to me.
Bruce Gibson | First ImpressionsThe staff was very helpful!
Charles Dyhre | Overall ExperienceCustomer Service was great, but my truck was a death trap that got HORRIBLE mpgs.
AUSTIN GUYANT | Overall ExperienceMs. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!
Deanne Varner | First ImpressionsI have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)
Trista Harris | Overall ExperienceRosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I’ve been using uHaul for over 20 years and this group is the best I’ve ever had experienced before.
Luis Martinez | First ImpressionsIt was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !
Olufolajimi Akindolie | Overall ExperienceEmployees were very friendly and helpful and capable.
Craig Cox | First ImpressionsVery professional
Gary Schisler | First ImpressionsThe only problem is lack of space. But that’s good for U Haul not for people needing a specific size
Catherine Moore | First ImpressionsCody and his team are phenomenal.
FRED LANDER | First ImpressionsI love uhaul…Attendants were super friendly and courteous
ANGELISA SINGLETON | First ImpressionsI reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.
FORREST TRUSTY | First ImpressionsKenny - the manager was very helpful. He’s got a great business.!!! Thanks and keep up the good work and great service
Cynthina Heimer | Overall ExperienceThe staff was amazing! So friendly and helpful. So impressed and will never go anymore else!
Thomas White | First ImpressionsSuperior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.
carlton west | First ImpressionsOn site manager Cody Scott is excellent!!
Jennifer Scott | Online Move InI ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.
whitney stewart | Online Move InEveryone was helpful Very friendly and kind
Lisa Kern | Online Move InGreat Service and very friendly staff
Shyla Gopalakrishna | Overall ExperienceAll is well
michelle harrison | Overall ExperienceCrew above and beyond.
KARL SUCHMAN | Overall ExperienceIf I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!
RHONDA SPARKS | Overall ExperienceKen, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!
Cynthina Heimer | First ImpressionsSuper friendly staff and team. The manager has always been so great.
Jeffrey Hanusa | Overall ExperienceGreat experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.
NICHOLE HARRISON | First ImpressionsThe team was very helpful. Meet all of my moving needs. Thanks
William Byrd | Overall ExperienceAnnabelle was fantastic
Darrian Green | Online Move InN/A
KENDRICK CELESTINE | First ImpressionsAlthough I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.
John Zimmerman | Online Move InClean as a whistle, friendly staff
Wanda Matthes | First ImpressionsKammeton needs a little more training, but managed to take care of me.
David LaVecchia | Overall ExperienceCody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.
Brittany Griggs | Overall ExperienceVery professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!
dennis reinhold | First ImpressionsVery accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.
Martha Lucore | First ImpressionsGreat customer service.
Terry J Jones | Overall ExperienceMy dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.
Troy Butts | Overall ExperienceKeep up the good work.
KENNETH SMITH | Overall ExperienceThis facility was well maintained
joseph kasonde | Overall ExperienceKenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.
Alexis Wallace | Overall ExperienceWhile the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.
Kena Hayes | Overall ExperienceThank you for a great storage unit.
Carl Schexnayder | First ImpressionsKen was very helpful and nice.
KELLY MOORE | First ImpressionsSome water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.
JOHN MANNHAUPT | Overall ExperienceThe African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl
Shaterica Lewis | First ImpressionsNo issues at all!
Diana Watson | Overall ExperienceGreat place will use them again if needed
James Akins | Overall ExperienceI did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)
Barbara Peterson | Overall ExperienceFrom the moment I walked in the door, I had a great experience!
kenneth sutcliffe | First ImpressionsWe have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas
ROBERT WEINGARTEN | Overall ExperienceService took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired
Nguyen Nguyen | First ImpressionsAll around awesome!
Amanda Kundert | First ImpressionsThere is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!
keanna cogborn | Overall ExperienceStaff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.
richard maxwell | First ImpressionsMy wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.
Joseph Collins | Overall ExperienceKenneth was remarkably helpful with everything I needed. Great experience.
Ian Counts | First ImpressionsThe staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.
Till Tatum | Overall ExperienceThe staff was extremely helpful!!!
Stephen Eagar | Overall ExperienceChanged lock on my unit and removed my belongings
Ashton Solly | Overall ExperienceGreat custumer service!
Rich Harrison | Overall ExperienceEverything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.
Shannon Henderson | Overall ExperienceFriendly staffs
Felix Chen | First ImpressionsRating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.
Izear Houston | Online Move InGreat staff, clean unit, no issues whatsoever.
Gregg Rice | Overall ExperienceVery clean and the people were friendly
Tammy Prichard | Overall ExperienceChris was very nice.
Rich Harrison | First ImpressionsI saw rat or mice droppings on my belonging while I was moving the furniture from the unit.
Janice Woods | Overall ExperienceVery helpful staff
Anita Smith | Overall ExperienceThe representative at the counter was very friendly and helpful, a definite step above previous visits to this location.
Clint Turner | First ImpressionsEverything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.
MICHAEL MANSER | Overall ExperienceStaff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.
Kristin Shapiro | Overall ExperienceThey made the process very easy. The lady was fast and efficient
David LaVecchia | First ImpressionsVery thorough and kind
Jay arbetter | First ImpressionsSuper location, facility, staff. Will HIGHLY recommend.
susanne frosch | Overall Experiencethe team is great.
tana edwards | First ImpressionsExcellent service! Friendly, Fast, Very Courterous!
Dorothy Valenzuela | First ImpressionsVery satisfied with the service and facility for the last several years we’ve rented a storage unit.
TAMI STEWART | Overall ExperienceExelent service
Jesus Salazar Hernandez | First ImpressionsVery clean staff was professional
STEVE KONICK | Overall ExperienceThe staff was friendly sometimes. But the staff was more friendly then the managers
Denise Kenion | Overall ExperienceGood place friendly staff. Would use this place again if I need it.
Wendll Smith | Overall ExperienceThe GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.
LATRIVIA ROCHELL | Overall ExperienceWe simply needed to save money so we moved our storage in house.
COSTCO WHOLE SALE | Overall ExperienceNone
Howard Downey | Overall ExperienceGreat customer service!! Would comeback when the need for storage is presented.
Jose Tapia | Overall Experiencevery friendly and helpful
Michael cahill | First ImpressionsGreat except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes
James Britt | Overall ExperienceThe team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!
Ashley Davis | ReservationGreat staff
Jerome Naifeh | Overall ExperienceThe service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.
Doris Monroe | Overall ExperienceThe wrost Uhal I've been to ever!!!
Anna Hughes | Overall Experiencegreat service
Kevin D Dugan | ReservationVery good place everyone was nice and helpful
Janette Santana Walker | Overall ExperienceThe manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.
Marvetta Phipps | Overall ExperienceVery quick service!
LAURIE PERTILE | Overall ExperienceGreat service.
Jeffrey Bitting | Overall Experience