Customer did not leave a comment.
LAGRETA LCustomer Reviews for U-Haul Moving & Storage of Willow Bend
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was a first time renter so just some walk through on the process and expectations to familiarize. The App had key issues in being able access the server, dead or expired links to upload pictures and timeouts. Might be able to get it to work 1 out of 5 attempts or the next day. Good tool for information, but mobile app was very difficult to get to work transactionally.
MICHAEL CThe pickup process was quick and easy. However I did not check the inside of the trailer before driving off and when I arrived at my destination and opened the trailer, there was a broken 77” TV inside. So the person whkk on used the trailer before me didn’t clean it out and U-Haul also didn’t clean it out so I had to dispose of the TV. Not happy about that … guess I’ll always check in the future.
Michael DNice location with friendly staff.
CRAIG BIt was easy and fast. I thought it was going to be difficult, but it wasn't. The workers who helped me were all friendly and helpful.
Michael DIt was hard for me to have my things put in storage in the first place. The yet was not well protected from rodents and I had to trash a large amount of things. The hours were rated low and the staff were rated low because I moved to a different time zone. They were not helpful with updating my information and I was some locked or able to do it myself. When calling and asking for assistance, it was a waste of time. And this location just management so much that I’m glad I no longer have to deal with them.
ALEXANDRIA B | Overall ExperienceThe gentleman originally from Minnesota was engaging, helpful, and really made the pickup/drop off experience enjoyable.
James SFast check out and check in. Very helpful staff and super friendly. Will definitely use again.
CARL FStaff was awesome!!!
CHRISTOPHER GThe trailer I rented was extremely old, dirty and banged up. I made the point to mention it to the agent who assured me he had registered the issues. Upon returning the equipment, the same agent (Rod?) wanted to charge me for all the dings which I had taken pictures Of and had remind him and show him. He was not the most professional agent. Seems to have bad attitude after I showed him my proof.
MARK EThe trailer that I was to pick up was double booked. It was given to the guy that actually showed up after me. Then the representative couldn't change the contract to reflect the trailer that was rented to me instead. The representative told me that I could go and they would text it to me. I waited instead to make sure it got done. After the manager changed it in the system, the representative still printed the wrong contract. The manager had to come over and do it. Total time was 45 minutes just to pick up a trailer.
ROBERT DI left my 4 prong light attached to trailer. I emailed the store location and attached a copy of my contract and info. Haven’t heard a word. I want my 4 prong light returned!
Esmeralda UThe gentlemen at the front desk were SO PROFESSIONAL and so helpful. They were just great all around!
DAVID K | First ImpressionsThis location is central to north Dallas (Plano). Always seem to have all equipment needed for a small move; To a cross country haul. Trucks look new or close to new and well maintained. The personal at this location know their stuff.
RAYMOND GI think we should have kept the original price as that was continuously the advertised price for same size unit throughout our rental. Otherwise we had a good experience. We felt the facility was very safe.
Diane a | Overall ExperienceThe Rental Agents were so professional , great knowledge transfer, kind which is rare in this world today. I was given the best options and prices for my needs.
queen b | First ImpressionsThe specific trailer I was issued was rusted around the handle and exterior severely worn and torn. Time to put it out to pasture.
JACK YRented a car trailer and returned it within 24 hours was told to just drop off here and dropped off. Next day I was charged for 2 days. They told me would take 3 days to review and expect a call back.
VINCENT VNeeded trailer for a short haul. Appropriate size trailer was available. Rental enrollment was fast and easy. Good experience with salesperson.
BRUCE FThe Manager and team was amazing and professional very helpful and respectful, they know moving is not easy so they really wants you to have a smooth moving.
PATRICK KZero. You can check your records and see that I have rented a van or a truck multiple times in the past few years. This last rental was a van. Suddenly, there is an automatic minimum charge for 100 miles on a van. The man behind the counter wouldn't even answer my question when this minimum charge started. He was too busy fliting with the girl behind the counter talking about nothing that made sense or of value. Just trying to get laid. There are several other rental options available in Plano. Customer lost.
ROBERT SIf you tell a customer that they will be billed at the end. Please do that. I was told that I would be charged upon bringing back the truck, and I was charged before I even got the keys.
ANITA VExcellent. Met Becca the manager. Very efficient, friendly and knowledgeable. Drop off took less than 5 minutes. Good Work!
JAMES LFast checkin and check out. That saved time and is a big deal for me. Thanks
CHRISTOPHER KVery helpful staff. Friendly, knowledgeable, polite
LEO FThey gavee the truck with the equipment I requested when I booked online then the truck was not half tank with gas and then theyafe me put $25dollars gas when I drove 8miles and they could see on the millage
ABEL GTried to reserve using App... could not complete. Had to phone, Rep very helpful, professional and courteous. On return, after hours, it took me 42 minutes to find the dropbox for the keys. It was on the other side of the parking lot and blocked by rental returns. It would be helpful if on the contract, the location of the drop box was made clear. Otherwise, it was a great experience!
JOE TTop notch here I wish I had returned to this location instead. This location was the best.
SHELITA WThis location was very convenient
Silvia MThis location was very convenient for my needs
Ryan HAbsolutely, the fella that meet me when I drove up to return was polite, directed me where to drive the trailer to, and then offered to park it in a tight spot saving me the worries.
Mike NThe staff at the counter were very slow. As a disabled person, standing in line for almost 20 minutes was excruciating. Neither representative smiled.
PHILLIP PApp is awful. It was not working. Had to check in at the desk. Gas was not full and mileage was incorrect. Took pics. Gas was adjusted when turning it in but they forgot to adjust the mileage. Normally I would’ve edited all of this in the app if it was working. You need a better app.
Jane KDominque is always great and helpful. All the ladies that work in the front are always friendly when I’ve come in. The staff at this location make everything easy. From helping pick out a truck and showing me what i needed one of the guys even drove me around the building because it was freezing out. Its always the little things….
Ashley B | Overall ExperienceEveryone was great to work with. My truck was ready on time and when I picked up my trailer for hauling my car, the staff took great care to assist me in loading my car and properly getting it road ready.
Gayle JOrdering the truck and completing the reservation was very easy. When we picked up the truck, there was no line, so that was easy as well. What I didn't appreciate and the high pressure selling of the $45 insurance coverage. I have good insurance coverage for all of the vehicles in our family, and am quite sure my coverage would be adequate. The rental associate told me that if something were to happen, I only have 48 hours to pay the damages. She even said one renter recently had to take out a loan inside of the 48 hours to satisfy the requirement. Reading the rental agreement in more detail shows that U-Haul is going to come after my carrier for the damages anyway. So, this left a poor impression on me and I will first attemp to rent from Penske, Ryder or Budget next time. It wasn't necessary to oversell the coverage to me.
SCOTT BNothing
REGINALD GThe return app for uhaul, as a whole, is a scam. They want you to get frustrated with it and just drop your keys and leave to claim the $20 convenience fee vs fixing their app to prompt for permissions and be able to attach photos or give access codes immediately, not an hour after you have left the facility. It took me 30-45 minutes just to get a human to assist me with returning the vehicle online. I ended up having to email the chat agent directly because of your application that according to reddit users have been having the same issues for years. This company has too much power over the consumer. It needs to be reported as a monopoly and class action lawsuit filed for schemes against the customer to force additional nonsense fees on a rental that already costs too much. The per mile rate is almost double the irs tax reimbursement rate. Not having vehicles full and leaving them at 1/2 tank but bot giving the customers credits for overfilling tank or early return is just pure greed and skimming. If I had other rental options nearby, I would use them instead. Do not recommend. Will spread the word about how awful this company is. Twice in the last year, this location has screwed me over. Either by not having a vehicle ready for mobile pickup early Sunday morning so I had to return 6 hours later and drive an additional 50 miles round trip to come back and get the van. 2nd was not having a simple return process that doesn't cost additional fees because of the companies inadequacies in programming a functional user friendly app.
ANDREW SA bunch of equipment was added to my order that I didn’t ask for and I was charged for it. Since it was after hours I couldn’t get it removed and I couldn’t just give the stuff back because no one was there.
Joseph KMy rental today was fantastic. The front counter people were helpful. The gent that set me up with the trailer and got me on my way was personable and helpful. And when I returned the trailer, it could not have been easier or more efficient. Start to finish, everyone and everything was 5-star.
THOMAS SThe employees were friendly and helpful and the process was smooth and easy.
Marilyn D7 people ahead of me in line with two people working the counter. No expedited service for a returning customer with a reservation. No one met us as they were supposed to at drop off so we dropped it our self
Cynthia MThe guys that helped me were very nice and courteous.
Timothy DDollies were not available even though I made a reservation in advance.
Cassidy Bold white guy with glasses was beyond rude, if you don't want to work there then quit. you should have some friendly service, and i will most definitely never come back to this place ever again. get better , sweeter employees
Jose MNo issues here.
Robert TThe inside of the rental was really bad. The handle to move drivers seat broke off. The radio knobs and climate control knobs were so worn down there was a green color showing. Finally upon return the was a light showing on the dash that looked like a check engine or check battery light. Just a very old beat up truck that luckily did the job.
JEFFREY WStaff was friendly
SEOK BExcellent experience. So thankful the Uhaul employee that checked me in was helpful, patient and kind.
Joel RI received texts but not the actual reservation information. When I followed the link, I was forced to download the app. The app couldn’t find my reservation. That was frustrating and disappointing!
Lestan DMy only complaint is that when I came to pickup my rental, the young lady advised me she could not use my debit card (which has a major credit card logo on it) and I would need to show her a major credit card. However the site clearly states you can use your debit card long as it has a credit card logo on it. Now what if I didn’t own or have a credit card with me! If a major credit card is required at pickup, your website need to be updated with correct information. I’ve picked up from this location before and my debit card was just fine because it has a visa logo on it.
DEANDRA WThey went above and beyond to meet my needs on short notice and i appreciate that.
JANICE H1) Have correct mileage in the Odometer. Miles in the Odometer was +5miles extra. 2) Stop asking your customer to take 10 photos after taking delivery of the rental! The process of uploading a time consuming, do what thh car rental agencies do. Have it marked in paper 3) When I purchased 100% protection, $15 extra why do I need to take picture! 4) Improve your customer service clerks. They are not helpful and to the point rude
JAWAID AI received the best customer service experience.
EBONY WElevator wasn't working
JAMES B | First ImpressionsDom was great !
Hughlonda T | First ImpressionsThe manager Jessica is very professional, leads by example, and the staff there have a sense of family about them and attitude toward really helping people which is reassuring these days.
JAMES G | Overall ExperienceThe staff were extremely helpful in making sure I was able to move in without stress
DANNY I | First ImpressionsJessica was very helpful.
fran p | Overall ExperienceAll was good until I decided to move out. Nothing was easy. I received a call after the fact that I was late on my payment.
JAY Z | Overall ExperienceHonestly if Uhaul had a Hold Harmelss service I would switch my primary storage to from Extra Space to UHaul
PROFANGO A | Overall ExperienceThe property is not as clean on a regular basis near the main entry to the storage units as it used to be under a different general manager.
LAURIE P | Overall ExperienceI took me a year to get my address updated. My name is Mike Bray not Mike \Bray. I got charged a late fee one month because UHaul messed up, not me. The moveout date was 8/3/24 not 8/7/24. I checked out online and in store. Since the date was wrong, I've been getting bills and late fees. I think it's fixed now since I called customer service.
Mike \ | Overall ExperienceThis storage facility was state of the art! Thank you sooo much for this GREAT EXPERIENCE!
MYLA P | Overall ExperienceJessica and her team are always phenomenal!!
Dazma W | Overall ExperienceUhaul stole my grandmothers things I was an employee there after my unexplained... accusations of me giving a vehicle away..I was termed giving one week to get my things out I was homeless at the time..when I ask could I get my things after only 7 days my things stayed their for 6 months neither the general mgr Jessica or the detective that was assigned to this could not help me with my grandmother that's passed which was my best friend things..I had no problem paying something to fix this but my efforts was stalled but no answered phone calls and lies when I did get some one..my unit was sold and the uhaul employees still have my things there ..isn't this called theft...if not then i hope and pray god fix this . everything I had of my grandmother was in there and I can't believe no one from uhaul could help me..I loved uhaul and for them to do me like this is sad and unprofessional and unforgivable..call me any time 9033721236.. Kendrek Washington
kendrek w | Overall ExperienceMy unit was supposed to come with a lock inside of it. I opened it up, no lock inside. Luckily I had an extra U-Haul lock in my car from a previous unit I had.
Stephen H | Online Move InI moved to another U-Haul storage facility after storm damage to this facility. Staff were extremely helpful in locating a nearby facility and getting the contents of my unit relocated. Kudos for their response to an unfortunate situation that was beyond anyone’s control.
CAROL M | Overall ExperienceJessica is amazing at what she does and the work that she does speaks for itself. She ensures that her customers are heard and taken care of before moving to the next customer which is very much appreciated. However; she works along side a caucasian woman who is not only rude but thinks it’s appropriate to discuss her issues regarding her employees with her customers. This made me feel obligated to stand up for Jessica as I felt she was being belittled.
SHONTAY D | First ImpressionsGreat staff - friendly and respectful of customers.
Axel A | First Impressions😆😁😄😃😀
Shalako W | Overall ExperienceThe staff was so friendly and helpful. This has been one of the best Uhaul locations I have been to. I’ve had to rent from Uhaul several times in the past year and this has been one of my best experiences.
LAUREN W | First ImpressionsThe storage facility was great. No complaints.
Frederick P | Overall ExperienceThanks
Anna B | Overall ExperienceFast and easy move-in and appreciate the 1-month free promotion.
SHEILA E | Online Move InIt's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.
Tammy P | Overall ExperienceOverall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn’t done properly when I was in person to do so
Lawanna E | Overall ExperienceThey be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht
Kayla B | First ImpressionsThis was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.
MARTE'S G | Overall ExperienceI was impressed with the security and lighting in the facility. Also, very clean and well kept.
Robert B | Overall ExperienceFront desk people was rude
BRITTANY P | Overall ExperienceMy first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here’s a special thanks.
FREDA B | Overall ExperienceKen worked hard to find a unit that would be easily accessible for me. Excellent customer service.
Audrey B | First ImpressionsI want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.
FREDA B | First ImpressionsCorporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.
Farron G | Overall ExperienceThe manager helped me when I was in a tough situation thankful for her.
Alice G | First ImpressionsQuick check-in. Fast, efficient and professional staff.
Farron G | First ImpressionsI arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 😭
Shaquilla T | First ImpressionsThe staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.
gabriel f | Overall ExperienceU-Haul NEEDS TO HAVE 10 moving carts … ONLY ONE WAS WORKING WITH WHEELS!! Terrible!! I will only recommend this store if you get your carts! They should tell you when you have a storage unit HOW MAMY CARTS ARE Available! Full disclosure. Unacceptable!! They’re “on order” nothing can be done, per the manager . GET YOUR BUSINESS IN ORDER!! Do not let this happen that you only have one cart. Please reply Thank you
Renee G | First ImpressionsThe only thing I didn't like was that my monthly bill was due on the 25th of each month and I move out a week later after I paid the bill, on the 2nd. I couldn't get a prorated discount. I had to pay for the whole month just for one week. Other than that, the experience was great, thank you.
Adrian R | Overall ExperienceThank you so much Anthony. I was going through an extremely dark time and needed help. Thank you for working with me❤️
MARSHA R | First ImpressionsThe only thing I can say about this location is, they need to hire more staff. There was only one man up at the register. Even though he knew people were frustrated, he kept his cool, very professional. I appreciate him for that, but hire some more people so the lines can go faster. Thank you.
Taylor F | First ImpressionsAll of the staff very helpful. The facility was spotless! Great prices.
MICHELLE K | First ImpressionsI wish I could get a refund for the partial month or at least let it roll over to another storage unit or service.
Austin K | Overall ExperienceThis location has to be the cleanest facility I have ever seen. The Manger that helped me was amazing. He was friendly, courteous and extremely respectful. I watch him de-escalate two different situations with two different customers. He should be a trainer. I was blown away by his professionalism!!!!!!! If I ever need a unit in the future, I will definitely return to this location! Thank you! James Bigley
James B | Overall ExperienceThis has been the best experience I have had the management Anthony is the best shows so much compassion and extremely understanding he deserves a raise and an award for best management
SHATORA F | First ImpressionsNeed to update descriptions of unit capacity. The 8x10x5 is not sufficient for a 1200 square foot apartment and the doorway is way too narrow.
Joe A | First ImpressionsBad customer service and terrible service all around
MUHAMMED J | Overall ExperienceThe lady inside was very helpful, was professional even though she was the only working inside, very nice
Miguel N | First ImpressionsHi! I said no to secure because when I first rented my unit a few months ago, I had problems with the door. I could not open or close it myself. It was jammed. When I returned to the facility yesterday, I was presently surprised to all the changes that had been made. My review is based on yesterday and not in October. I would fill out a much different score.
susan s | Overall ExperienceThe weekend I was in town to move out of the facility the elevator was broken. I was forced to keep facility for almost a year long because elevator was broken for 3 months. Each month I returned was unable to move out. I’m permanently back in the city. $1200 wasted due to poor property management
Caluster A | Overall ExperienceMr Anthony Summerfield was so kind & respectful. He showed me to my unit & demonstrated how to access the unit area. He answered all my questions with detail. It was a great experience.
BELITA M | First ImpressionsOwner was helpful, experienced, knowledgeable and friendly!!
BETH C | First ImpressionsI’m only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!
Crystal L | Overall ExperienceThe personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.
Luis M | Overall ExperienceVery hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.
Martha L | Overall ExperienceThe young lady that helped me was so kind and friendly!
TYRONE J | First ImpressionsThe keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.
Megan K | Overall ExperienceYes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!
Henreitta S | Overall ExperienceThe staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem
Guy C | Online Move InClean facility, easy use and access, staff was helpful and knowledgeable.
THOMAS C | Overall ExperienceAll in all the facility and employees were fine. I didn’t like being told There wasn’t a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn’t negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn’t go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn’t slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.
RAYMOND F | Overall ExperienceDidn't get my 12 dollars back
Latoya K | First Impressions😊😊😊😊😊 Thanks All you guys.
BRIDGET R | First ImpressionsPhillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.
Brianna L | Overall ExperiencePhillip and all the staff were very polite and helpful. They assisted me with all my needs.
Brianna L | First ImpressionsMissing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.
ELIAS P | Overall ExperienceThe guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!
WYNN P | First ImpressionsAnthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!
ROGER D | First ImpressionsElevator broken. Apparently has been 3 months.
William H | First ImpressionsNo commments
George A | First ImpressionsManagement is excellent.
veronica h | Overall ExperienceThis location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.
Steven G | Overall ExperienceGreat facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!
Patricia S | Overall ExperienceClean, staff was happy, polite, helpful! Just great!!
Patricia S | First ImpressionsThankyou for helping me .
ALAN R | First ImpressionsGreat staff
Craig B | Overall ExperienceAll members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I’ve ever encountered.
Bruce G | Overall ExperienceThe manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.
SHERYL S | First ImpressionsVery pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.
Teresa J | First ImpressionsVery helpful and friendly customer service. I would recommend this to my friends
Monica G | First ImpressionsNeed more desk help. Stood in line multiple time due to only one person at the desk
David L | Overall ExperienceIn spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.
Glen W | First ImpressionsThe staff were terrific!
Landi D | Overall ExperienceThe building flooded and damaged my items
Emerald S | Overall ExperienceFor climate control it was very hot inside on the 2nd floor
CURTIS D | Overall ExperienceThe staff went out of their way to be helpful to me.
Bruce G | First ImpressionsThe staff was very helpful!
Charles D | Overall ExperienceCustomer Service was great, but my truck was a death trap that got HORRIBLE mpgs.
AUSTIN G | Overall ExperienceMs. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!
Deanne V | First ImpressionsI have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)
Trista H | Overall ExperienceRosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I’ve been using uHaul for over 20 years and this group is the best I’ve ever had experienced before.
Luis M | First ImpressionsIt was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !
Olufolajimi A | Overall ExperienceEmployees were very friendly and helpful and capable.
Craig C | First ImpressionsVery professional
Gary S | First ImpressionsThe only problem is lack of space. But that’s good for U Haul not for people needing a specific size
Catherine M | First ImpressionsCody and his team are phenomenal.
FRED L | First ImpressionsI love uhaul…Attendants were super friendly and courteous
ANGELISA S | First ImpressionsI reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.
FORREST T | First ImpressionsKenny - the manager was very helpful. He’s got a great business.!!! Thanks and keep up the good work and great service
Cynthina H | Overall ExperienceThe staff was amazing! So friendly and helpful. So impressed and will never go anymore else!
Thomas W | First ImpressionsSuperior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.
carlton w | First ImpressionsOn site manager Cody Scott is excellent!!
Jennifer S | Online Move InI ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.
whitney s | Online Move InEveryone was helpful Very friendly and kind
Lisa K | Online Move InGreat Service and very friendly staff
Shyla G | Overall ExperienceAll is well
michelle h | Overall ExperienceCrew above and beyond.
KARL S | Overall ExperienceIf I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!
RHONDA S | Overall ExperienceKen, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!
Cynthina H | First ImpressionsSuper friendly staff and team. The manager has always been so great.
Jeffrey H | Overall ExperienceGreat experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.
NICHOLE H | First ImpressionsThe team was very helpful. Meet all of my moving needs. Thanks
William B | Overall ExperienceAnnabelle was fantastic
Darrian G | Online Move InN/A
KENDRICK C | First ImpressionsAlthough I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.
John Z | Online Move InClean as a whistle, friendly staff
Wanda M | First ImpressionsKammeton needs a little more training, but managed to take care of me.
David L | Overall ExperienceCody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.
Brittany G | Overall ExperienceVery professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!
dennis r | First ImpressionsVery accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.
Martha L | First ImpressionsGreat customer service.
Terry J | Overall ExperienceMy dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.
Troy B | Overall ExperienceKeep up the good work.
KENNETH S | Overall ExperienceThis facility was well maintained
joseph k | Overall ExperienceKenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.
Alexis W | Overall ExperienceWhile the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.
Kena H | Overall ExperienceThank you for a great storage unit.
Carl S | First ImpressionsKen was very helpful and nice.
KELLY M | First ImpressionsSome water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.
JOHN M | Overall ExperienceThe African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl
Shaterica L | First ImpressionsNo issues at all!
Diana W | Overall ExperienceGreat place will use them again if needed
James A | Overall ExperienceI did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)
Barbara P | Overall ExperienceFrom the moment I walked in the door, I had a great experience!
kenneth s | First ImpressionsWe have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas
ROBERT W | Overall ExperienceService took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired
Nguyen N | First ImpressionsAll around awesome!
Amanda K | First ImpressionsThere is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!
keanna c | Overall ExperienceStaff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.
richard m | First ImpressionsMy wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.
Joseph C | Overall ExperienceKenneth was remarkably helpful with everything I needed. Great experience.
Ian C | First ImpressionsThe staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.
Till T | Overall ExperienceThe staff was extremely helpful!!!
Stephen E | Overall ExperienceChanged lock on my unit and removed my belongings
Ashton S | Overall ExperienceGreat custumer service!
Rich H | Overall ExperienceEverything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.
Shannon H | Overall ExperienceFriendly staffs
Felix C | First ImpressionsRating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.
Izear H | Online Move InGreat staff, clean unit, no issues whatsoever.
Gregg R | Overall ExperienceVery clean and the people were friendly
Tammy P | Overall ExperienceChris was very nice.
Rich H | First ImpressionsI saw rat or mice droppings on my belonging while I was moving the furniture from the unit.
Janice W | Overall ExperienceVery helpful staff
Anita S | Overall ExperienceThe representative at the counter was very friendly and helpful, a definite step above previous visits to this location.
Clint T | First ImpressionsEverything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.
MICHAEL M | Overall ExperienceStaff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.
Kristin S | Overall ExperienceThey made the process very easy. The lady was fast and efficient
David L | First ImpressionsVery thorough and kind
Jay a | First ImpressionsSuper location, facility, staff. Will HIGHLY recommend.
susanne f | Overall Experiencethe team is great.
tana e | First ImpressionsExcellent service! Friendly, Fast, Very Courterous!
Dorothy V | First ImpressionsVery satisfied with the service and facility for the last several years we’ve rented a storage unit.
TAMI S | Overall ExperienceExelent service
Jesus S | First ImpressionsVery clean staff was professional
STEVE K | Overall ExperienceThe staff was friendly sometimes. But the staff was more friendly then the managers
Denise K | Overall ExperienceGood place friendly staff. Would use this place again if I need it.
Wendll S | Overall ExperienceThe GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.
LATRIVIA R | Overall ExperienceWe simply needed to save money so we moved our storage in house.
COSTCO W | Overall ExperienceNone
Howard D | Overall ExperienceGreat customer service!! Would comeback when the need for storage is presented.
Jose T | Overall Experiencevery friendly and helpful
Michael c | First ImpressionsGreat except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes
James B | Overall ExperienceThe team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!
Ashley D | ReservationGreat staff
Jerome N | Overall ExperienceThe service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.
Doris M | Overall ExperienceThe wrost Uhal I've been to ever!!!
Anna H | Overall Experiencegreat service
Kevin D | ReservationVery good place everyone was nice and helpful
Reno L | Overall ExperienceThe manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.
Marvetta P | Overall ExperienceVery quick service!
LAURIE P | Overall ExperienceGreat service.
Jeffrey B | Overall Experience