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Charles ACustomer Reviews for U-Haul Moving & Storage of Woodlands
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service great
Reinalyn RThe rep upon returning the truck had a nasty and rude attitude...... THE STANDARD UHAUL WAY.
SHARON PWho ever called me was very rude so who ever that was should definitely learn some freaking manners
Marquis FDon’t charge them an extra day plus insurance for being two hours late. You were the ones who poured concrete and didn’t have the overnight drop available. People work on Monday and are not able to accommodate you and return on a weekday.
John SStaff was really friendly and took good care of me.
Mohd KMike and the Owner were very helpful, kind, knowledgeable, and professional. They always go above and beyond the level of service expected..
Steven GThe only issue was the cards sometimes didn’t work
ELIZABETH C | Overall ExperienceNeed more customer parking.
MIKE SElevator closed entirely to fast. Got caught several hundred times Most of the staff were kind and very helpful. NOT ALWAYS THE CASE.
JIMMY S | Overall ExperienceVery nice and kind
Debra JGreat friendly staff
Ron SGreat customer service!! Very helpful and friendly.
Suzie B | First ImpressionsGreat
Ernesto MMy preferred location was changed by a telephone call from UHaul 2 days prior to the scheduled pick up. That was manageable and I was able to plan my time accordingly but when I went to pick up the vehicle the location I was told to go to it was closed and there was nobody there. I had to contact customer service and wait on the line until I could speak to someone. Then I had to go to another location further away in order to pick up a vehicle. In all this wasted over an hour of my time and added a further 45 minutes driving time. The vehicle had a blowing exhaust and was extremely noisy (my passenger and I could only communicate by shouting!). This was for about 18 hours of driving time. I am extremely disappointed. by the overall experience especially as a repeating customer of UHaul.
TIMOTHY ZActually, six stars! Riko and Michael and the rest of the staff were very good to me
LESTER M | Overall ExperienceIt was great on each end of the move.
Patrick MRiko and team are the best and a pleasure to work with!
JOHN R | First ImpressionsMichael is a true professional. U-haul is fortunate to have him on staff.
jason s | Overall Experience5 Stars are not enough. Ive used this location multiple times and its always be A+++++++++ service. The staff are funny, warm and welcoming. I will most certainly recommend this location to everyone i know.
WILLIE WRiko is extremely professional, outstanding customer service!
Julio AEverything was great
Leneal WMikell and the staff have been roughing but on point polite and professional.
Glen W | First ImpressionsEverything was great
Endy OThe gentleman at the counter when I picked the truck up was nothing short of amazing! Moving is probably one of the most stressful things and he was just being overall positive and so nice and even offered me a bottle of water when he noticed that I had finished mine. He made the experience feel personal and not just transactional, and really was a great way to start the long day I had ahead of me. To improve the next customer’s experience you need to make sure he doesn’t go anywhere because he was awesome! I wish I could remember his name. 10/10 experience.
Laurin LI'm not sure, because my experience was great!
Johnny BCustomer service was on point and very attentive
Dj S | First ImpressionsGood service only issue was the return a truck app would not work properly at the store upon dropping off the truck after hours. Thanks.
DAWSOM WGreat location, staff always so helpful.
Monica ZNot at this time
KEVIN P | First ImpressionsRico and Michael were extremely helpful.
Michael G | Overall ExperienceThe atention of Michael was very good.
ORLANDO GBest locator ever. Michael goes beyond the call of duty to help.
Trina V | Overall ExperienceStaff were incredibly helpful and fully devoted to their job #1
Tracy OI’m still waiting for my final receipt. Plz send thx!
Richard CWe needed to move to a storage that was closer to our current home
Emma M | Overall ExperienceStaff goes above and beyond with customer service and location is well lit and secure
CARLOS P | Overall ExperienceThe staff is always available during hours for help and assistance. One of the BEST locations I’ve ever experienced and it shows from the top down! I will definitely recommend to family and friends!
Keith S | Overall ExperienceFantastic Location!!!
REGINA DLocation was closed when dropping off truck and trailer.
Kevin PThanks for making this process accommodating for me!
Tiara KRico is a fabulous representative for the company
Breck CRepresentatives assisted me in times of need, so God bless them. Manager was also great, very accommodating after discovering my storage unit was rented. Actually got a better unit that was more convenient for me, thanks to him doing his job after seeing me walking around the facility past midnight. Thank you guys soooo much!
CHARNEL W | Overall ExperienceIt was a great facility I have no complaints keep up the good work.
Christian W | Overall ExperienceNone. I always try to rent from this location for my company. The employees are always helpful.
Michelle CCustomer service is horrible at this location
David GThe truck was in bad condition and had cracks which was leaking water inside.
Sohail MNothing
Gregory DAwesome experience. Riko was extremely helpful and accomodating.
Nicholas HWe rented a space for our RV for 8 years. Never worried about its safety. Had 1 battery taken and replaced with non functioning battery and 2 butane tanks changed out for empty ones. Otherwise, it was always where we parked it and in good shape.
MARILYN C | Overall ExperienceFriendly and efficient crew at this location. They even sorted out my questions on dropping of trailer at a different location.
Farid NU-Haul just does it right.
Sarah POther than location that I was picking up my dropoff point wasn’t on the paper they gave me. I had to call three times to finally get the location to where I was dropping it off. First two agents couldn’t figure it out then third agent was able to. Took a total of 10 minutes to get that information which is crucial while driving a uhaul and moving things around. And I thought uhaul was a streamlined service. To top things off the location I dropped it to didnt even know I was arriving and they charged me an extra $14 for mileage
Aaron DOn-site manager was very friendly and helpful. Excellent experience at this location.
Ashley BThe truck was not in a good condition to be rented. It had an major issue with the brakes, it tooked too long to stop the truck. And it had a sound like metallic sound in the front left week as the brake bands were all gone. First time that kind of things happens to me. We are moving things on your trucks, but also we are on them the vehicles has to be ready to be rented and of course in a way we can survive the ride.
Jose CReally great.
Gary SThe steering wheel was slightly off.
Tomas PThe guys in the office very friendly, truck super clean, easy process.
Heber RTruck worked fine though had several mechanical issues (needed power steering fluid, transmission hard to shift, etc)
Walter CI had a few bags missing from my unit
ZERIUS B | Overall ExperienceNot a thing. My experience has always been awesome.
Regina NExcellent service by the gentleman at the desk very polite and knows his job well 👍🏻
Chris WVery good customer service very concerned about your needs or anything that you needed help with they were there to help you with. Yes I would recommend again this facility to anybody else. Thank you to the manager Riko great job
Emily M | Overall ExperienceThis is the best location I've ever utilized. I am always impressed with the quality of service and their professionalism period.
SOLOMON OWe’ve used this storage facility for almost 12 years for our three different RVs. They’re secure and always very clean. They’ve only raised their prices about twice in that timeframe. Highly recommend this facility.
Mary B | Overall ExperienceGreat service. Not need for changes..
Steve WGreat service.
Bill CNot all appliances I ordered were available at pick up
DETLEF BStaff extremely friendly and helpful. Very well run establishment.
Peter LMichael and his staff were fantastic! They were professional, helpful and speedy. I would absolutely recommend this location and team!
Jeff MMet my need.
Mark GExcellent customer service and quality equipment. I will definitely use this location again in the future.
SOLOMON Ono comments
Pamela R | First ImpressionsIt was okay! To get to the storage was a little difficult and was more smaller then I thought. The manger and my movers got in a verbal argument. But eventually I had to calm the situation down. In order to get my stuff in the storage unit. Overall it was okay experience. The manger need to be a more respectable when approaching people who at the facility. Rather it’s a unit renter or moving company.
Melanie D | First ImpressionsGood job
RUBEN A | Overall ExperienceThe manager of this U-Haul was outstanding!
Robert K | Overall ExperienceRiko and Michael are great guys enjoyed speaking with them.
ANDREW I | First ImpressionsNone
Pete G | Overall ExperienceI was told by the clerk that he would check me out of the storage unit and I would receive an email with the receipt during this time I was moving into the new house and dealing with new job and failed to check my email. It was 2 months before I realized that I was auto paying for the storage unit. The clerk manage to give me back one month but fail to return the first month pay that was taken
Roselin Z | Overall Experiencemy unit was rented out before my day of renewal without I was under contract until the July first 07/01/2023 I came 06/26/2023 notification or simple a phone call will fix the problem i have the rest of my things and have other personal property to putting back in the unit. but when i when someone was already moving in . very poor and cruel action. after been moving and all the hard work and fatigue and the heat to be be back and forth all in vain to drive around the big city of Texas not knowing where to go from one place to another just to put my things ,the clerk he did not care at all he was his washing his hand and telling me it was not me it not my fault .not taking responsibilty for the company that he work .really a bad experience wishing not one to go through it .not ever going back and not the best storage to go .sorry but this was my experience extremely bitter.. bad actitute and bad charater will corrut a company due to bad customer service
JOSUE M | Overall ExperienceMichael and his team were very knowledgeable and accommodating!
Sandra R | First ImpressionsI had a space here for 3 yrs and I actually lived out of town. Whenever I needed assistance they always helped me and made things very easy for me without having to travel 30 hours to do it. They were always nice and helpful .
Layouke D | Overall ExperienceI am paying for a climate controlled unit. It was 100° inside with no ac running.
JOHN M | Online Move Inme and another 5 people we where in the same zone of loading and un -loading ours belonging at the same time . due to one of the exit door was not working according to the staff the clicker was not working for him but working for other staff the use the door multiples times in front of us it was extremely difficult for all the people that have to move constantly theirs cars to allow others to pass by. it was a horror experience having only one way in and one way out making all us spending more time in the heavy heat of the day. the attendant did choose not to fit his clicker or changing battery or borrow another staff remote control as a customer services to families arriving at the location. customer services was not the best . After more than 12 hrs been driving in the road ,a little compassion would be greatly appreciated it ... that was my honest experience...
JOSUE M | First ImpressionsVery courteous and straight-forward staff. Offered me cold water every time I came in, since it was usually 90 degrees outside, which was really nice. Checking in, checking out, and asking questions was always super easy and very efficient. Would do business with these people again!
Lauren H | Overall ExperienceI've always received Excellent Service from every UHaul location I ever visited!
Lori G | First ImpressionsWhen ever I move I always use Uhaul the best in the city.
Christian W | First ImpressionsThe team was phenomenal over the course of my 12 month rental.
Evon W | Overall ExperienceVery helpful stuff.
Aldo M | Overall ExperienceCustomer service was very professional And polite.
Tone A | First ImpressionsThank you.. the maintenance lady scares me still! But thank you. I only wish I met y'all when my life wasn't falling apart.
SELINA C | Overall ExperienceAwesome people to work with!
Lydia E | First ImpressionsI’ll never give this location my money again!
Vivian G | Overall ExperienceVery helpful. Went above and beyond to make it convenient and easy.
Kimberly d | First ImpressionsRiko was very friendly and very helpful person.
Anil G | First ImpressionsAlways excellent
Bernard B | First ImpressionsVery helpful staff.
Christopher S | First ImpressionsGreat storage unit and great staff
Matthew G | Overall ExperienceBecause some one went in my storage and took some stuff.
WILLIAM J | Overall ExperienceGood job guys!
Suyogya B | Overall ExperienceRiko and Michael are both wonderful men! Efficient and kind beings that we could use more of in this world! Thank you!
TIFFANY T | Overall ExperienceI was told different rates and a month Free promotion but, we did not get any Free month. Kind of a Scam--espeically since I was a sunday.
Todd G | First ImpressionsMr. Rico was wonderful to work with - he was friendly and very accommodating
JOHN D | Overall ExperienceI’ve been using U-haul for storage and truck rental for over a century. Thank you I-haul and staff for your great service.
CYRESE R | Overall ExperienceWe had property missing.
David M | Overall ExperienceBldg B has pest issues with wasp and just too many of them getting into the cracks of the AIRDUCTS and flying out to the HALLWAYS.... DANGEROUS
Nathan G | Overall ExperienceWonderful friendly staff…Mike, Rico, Erica and the others. Needed only for w short period of time and they eased the anxiety of the situation. Highly recommend.
Tonia D | Overall ExperienceFrom the first time I reserved the trailer, until the time we moved out of the storage facility in Texas, the entire experience was way better than I had expected it would be. Kudos to U- Haul for giving one month free storage when you rent their trailers. I would highly recommend U-Haul to any person needing to move their possessions.
Robert L | Overall ExperienceEverything was okay except my bed was damaged, and they couldn't do anything about it. Something spilled on my bed and my gel mattress cover. Because there was nothing leaking in the storage unit they couldn't do anything. Also I had bugs in my store good. They weren't roaches but they were very small little flying things that it was a lot of them and I know I didn't go in there with them. Also I tried to change the due date for my payment and they couldn't change it or I had to pay an extra month plus the days and it that was too much. The facility was very clean always accessible staff always friendly I just had minor problems. I guess of replacing a bed it was minor that's it.
louise w | Overall ExperienceThese are the cleanest public testrooms I’ve seen in a long time!!
KANDY G | First ImpressionsThe initial Fort Pierce location was experiencing understaffing, and computer problems. But in Spring Texas, Erica was phenomenal. Friendly, helpful and knowledgeable.
Robert L | First ImpressionsRented a truck and a storage unit. Staff was super friendly and and helpful on our move in.
John A | First ImpressionsThe staff was very nice and helpful.
Ken M | First ImpressionsExcellent service! Reasonable prices! Courteous employees! My 4 star is based on the fact, that having an outside storage unit, causes dust to collect on your belongings! By no means is this a reflection on the staff…just a personal observation.
linda s | Overall ExperienceDifficult to contact employees when needed
GARY A | Overall ExperienceMy trailer was stolen while in storage at this U-Haul. It is worth a great deal to me. I have loved and enjoyed this trailer for 18 years. I will not be using this facility in the future. It is not secure. The bottom line is that the facility should have been able to keep my trailer safe.
lora b | Overall ExperienceEl personal muy amable y todo muy bien y seguro volveré a este lugar sin pensarlo 100 % recomendado
Leonel S | Overall ExperienceExcelente servicio,,muy profesional,,Excelente trato,muy amables,,todo estuvo muy seguro,,,y siempre que lo necesite me atendieron,,,Gracias,,,,
Teresa F | Overall ExperienceThe staff were friendly and very knowledgeable. I would highly recommend them to anyone looking for either a truck rental or a storage unit.
Cheryl D | Overall ExperienceI will not come back
Tierra H | First ImpressionsGot charged for dolly when it was already broken before I rented the truck. Also charged for an additional day when I was already at the facility waiting in line. Nobody was outside only one single employee running the show. Absolutely awful experience for me.
Richard D | First ImpressionsKeep up the great work. Very patient and helpful. Answer any and al questions and concerns.
SHANTORIA H | Overall ExperienceWe were at this facility for a little over three years the only problem is I had was with my unlock it wouldn’t open one time so that everything went well
Eduardo M | Overall ExperienceThank you to your wonderful and courteous team; I had multiple challenges and your employee Dallas stayed a little late waiting for me to come in. Thank you guys
Byron H | First ImpressionsGate had issues on one occasion but was repaired quickly. Property was always clean. Good experience!
mark m | Overall ExperienceThe owner is a very friendly and welcoming person.
DENNIS D | Overall ExperienceNeed access after 10 pm occasionally die to my work schedule.
Cynthia C | Online Move In……
Bruno W | Overall ExperienceThese guys was very considerate to my needs and concerned that I was able to have the storage space to keep all my things safely stored. I can’t thank them enough!!!
William B | First ImpressionsGreat all around service.
David M | First ImpressionsGreat communication. Easy process
JOHN P | Overall ExperienceOverpriced. Received a letter they were going up on monthly rent. I shopped around and got another unit same size same hrs and is a clean and maintained facility for 1/2 the cost what they were charging.
Matthew W | Overall ExperienceVery helpful, knowledgeable, and accommodating!
Gene S | Overall ExperienceSuper great people
Teresa C | First ImpressionsFamily oriented
ANGELA M | First ImpressionsForgot the spelling to his name, started with an A. Believe it was Areu or something around that. Dude was extremely helpful and polite. Good dude.
Joel S | First ImpressionsRiko was very helpful. He even gave me a ride home when my wife did not show up. very satisfied.
STEVEN G | First ImpressionsMichael was extremely helpful with returning our truck and getting us moved in to a storage space. Previous to meeting Michael we were having a very difficult time with everything at other U-Haul facilities. Michael is exceptional at customer service.
Kathleen K | First ImpressionsQuick and fast service.. definitely recommend
CHARLES P | First ImpressionsThe gentleman who checked us in was very helpful. He was very busy (helping 3 people at once) but very efficient. The unit we originally got was not going to work for us but Michael quickly and easily moved us to a unit that would work. Moving to the area from out of state, I didn't have much to go off, but wr are glad we went with this facility!
John K | First ImpressionsJordan, was fantastic! Very friendly and knowledgeable. Way to go Jordan!!
TIFFANY T | First ImpressionsThank y’all
Lynette M | Overall ExperienceThey charged me twice from another facility and shouldn't have then I have to wait for a refund for 3 to 7 days and I really needed my money back that day asap.
William J | First ImpressionsUnable to locate carts
Beckey T | Overall ExperienceRiko at the uhaul storage of the woodlands was awesome and made a rough move very easy once I made it to Houston he is a five start in my book ⭐️⭐️⭐️⭐️⭐️
angela s | First ImpressionsManager Riko Abundis and staff were always very accommodating and welcoming. Í greatly appreciate everyone at this facility.
PAULA J | Overall ExperienceU-Haul storage in The woodlands have employees that are respectful and nice their generous they do the job it's supposed to and keep the rates decent and affordable. No argumental issues.
james s | First Impressionsvery nice helpers
Anjeanetta M | Online Move InScam Alert ! I re
Ray C | First ImpressionsThe manager Riko is the best!!!!
Joe W | Overall ExperienceConsidering the lady was the only one working due to a no call , no show …. She did the best she could….., I don’t think she was able to take a lunch break being that she was there making sure the customer were accommodated. Thanks Young Lady
Stacey J | Overall ExperienceThe staff made me feel really good. I was having the worst day ever but when I left, I actually almost forgot my problems. The slightest bit of kindness goes a long way!!! Thank you all. And that manager is a keeper ☺️
Lori M | First ImpressionsEverything from rental of 4 trucks and storage was a nightmare from the begining. Will never use uhaul facilities or equipment again was never compensatwd for any of the mistakes by your representatives. Of there was a another rating lower than below average I would choose it.
jody F | Overall ExperienceRiko and his staff are excellent. Great service. Clean facility. Well maintained.
BRANDON M | Overall ExperienceFriendly service. Clean facility.
Marlon H | First ImpressionsNo comments
Audrey J | First ImpressionsAside from some logistics issues no there part. But they made up for it by addressing the issues and accepting responsibility for the mistake and comped me some fees. No argument all was fair. Good service and understanding.
ROGELIO A | First ImpressionsThe staff was super helpful especially when it came to referring somebody to help move my belongings into the unit thank you great job highly recommend you appreciate the great service from everyone.
LLOYD S | Overall ExperienceThe guy take care of me on this storage was amazing super friendly he walked in to the facility to show me everything he just done amazing his name was tryniti I’m no sure if I write right the name
Erick F | Overall ExperienceVery clean and friendly
FERNANDO G | Online Move InI can't say enough good things about my experience here. Riko was so helpful & personable, 10/10 would recommend! Thanks again
Mandi M | Overall ExperienceMUY BUEN SERVICIO Y RAPIDO
ARMANDO R | First ImpressionsThe facility was out of free locks that came with my purchase. I could not purchase a lock from them and instead had to drive to Lowe's to purchase a lock for my facility.
SHANNON L | First ImpressionsPoor communication.
Jada P | First ImpressionsThe service was very poor and disappointing. My wife and I thought we were renting a unit on or around 4/17/21 only to discover a month later there was no record. The original price we were quoted was around $35.00/month with the first month free. When we returned a month later a different staff member showed a different pricing fee of around $84.00/month for the same unit. We were forced to switch out of the unit we were in to a different and smaller unit.
Marc H | First ImpressionsRiko is well versed in storage and rental services. Thank you!
jacqueline c | Overall ExperienceRiko the general manager is a very good guy he will go out his way to make sure you are happy and satisfied. Keep up the good work Riko .
Wayne P | Overall Experiencethe service is horrible in all the facilities, I asked for a utility dolly and i paid for it and it wasn't in the truck. I am still waiting on getting my money back, and I know I won't get it. I had a lot of trouble getting an storage. they have many hidden charges. The worst experience I ever had and I would never ask for a storage again nor a truck
DENNIS V | First ImpressionsOn-line description was misleading. I rented a 10x15, and the text confirmation told me it was 2 units (10x10 & 10x5?). Was able to cancel next morning w/ no problem. Very professional. I will come back.
JARED G | Online Move InGreat friendly service by Riko, the manager. He really helped me out.
Christopher O | Overall ExperienceVery very above average experience very nice 👍 boss lady #1in my book
Phillip C | Overall ExperienceEveryone was real helpful, tended to my needs
Sharon M | First ImpressionsExcellent service had no problems my stuff was their the way I left it I was very pleased with u-haul storage
Basit B | Overall ExperienceRiko is the best!
Henry M | First ImpressionsI've utilized this storage facility for 3 years. Everyone I came in contact with has been friendly, courteous and helpful.
Jody M | Overall ExperienceVery happy with this facility. Rico was extremely helpful and accommodating I would definitely recommend this UHaul Storage Facility.
steve K | Overall ExperienceThis U-Haul has been great to us. We recommend you guys to all of our Partners in the Woodlands area.
Angela G | First ImpressionsAs a handicapped senior, I really appreciate the kind and helpful employees. The facility is very clean and safe - great security! I will definitely use this place again should I need to, and I am recommending them to all my friends.
Carine R | Overall ExperienceWonderful experience
Joe D | Overall ExperienceThe staff was very friendly, helpful and knowledgeable. We were very pleased with the complex and feel very comfortable storing our RV at this location.
James S | First Impressionsmuchas gracias exelente servicio
yudelsis d | First ImpressionsRico in The Woodlands is awesome!
Steve K | Overall ExperienceMr. Abundi is poor example of management. No response to emails or phone calls . Really sad !.
rodney l | Overall ExperienceMoving my furniture to storage was a very easy process thanks to u-haul staff.
Carine R | First ImpressionsThe staff was always friendly and helpful anytime I have needed something from them.
Kelly B | Overall ExperienceTodo Satisfactorio , Gracias
Cirilo C | Overall ExperienceWhen we arrived to store the RV in our allotted space, another RV was in it. We had to park on the side of the facility until the wrong RV can be moved. It is still not in its assigned space. Hoping this gets resolved soon.
Theresa D | First ImpressionsI had two incidents, one someone broke into rv and just recently someone tried to steal my catalytic convertor, evedently they were spooked off as they started to cut the pipe and left .
darrell r | Overall ExperienceThank James for his help and concern in the help that I was needing at the time and also the help to rico at u-haul of Woodlands
Jeff M | First ImpressionsI loved my unit and it was super clean plus the guy at the counter was very nice and attentive.
Paul B | First ImpressionsGreat job and friendly people.
Kathy P | First ImpressionsVery helpful people they should get 5 stars.
LASHANDA R | First ImpressionsCourtney was real nice very professional and very accommodating highly recommend this facility and her
George P | First ImpressionsRobin was great to work with. She’s a keeper. Thanks Robin!
Mary B | First ImpressionsI was well pleased
Glover L | First ImpressionsExcelent service. Thanks for help me
MARY E | Overall ExperienceClimate control is a little hot. Please fix air.
Karla H | First ImpressionsI never even rented a storage with this place. I have Called and told you Multiple times. The manager insists I did but I’ve never even been on property one time. Seriously annoying
JASON F | Overall ExperienceThe staff was extremely helpful as I completed by move from San Diego to Texas! Everything was perfect!
Brad J | First ImpressionsNever using uhaul for anything ever again
Randy B | Overall ExperienceBest group of people for these needs. Always polite and helpful. Very safe and secure environment.
Kimberly D | Overall ExperienceGreat customer service and pricing. They had exactly what my wife and I needed and at an unbeatable price.
peter d | First ImpressionsEverything was great except for the price. I was able to get the same size unit across the street for $98.00 less a month!!
augusto f | Overall ExperienceJames was exceptional!!! My sister and I were having a hard time bc my nephew just passed away and nobody got to say goodbye. We suddenly needed to move the personal contents from his house with almost no time to prepare. We kept having to change return times for the uhaul and honestly had almost no help moving. James was so empathetic and accommodating. He was so sweet that we cried out of appreciation rather than grief for the first time in days. His kindness was what we needed at such a difficult time, and the service was terrific. God must have guided us to his location so we would be treated so well!
Linda l | First ImpressionsJames is honest, straight-forward and customer-centric employee.
jay c | Overall ExperienceJames was very attentive and easy to work with. He understands customer service. I enjoyed my experience with his location. I previously had a terrible one last year at 9411 1960. He was awful!
Scott N | Overall ExperienceNeed to improve on closing account when someone remove/move their property out of the facility instead of leaving it active for the system to see it as a recurring payment.
Chukwunenye A | Overall ExperienceStaff was helpful and friendly
juan g | First ImpressionsExcellent facility
Sydney C | Overall ExperienceAlways Great Service!
CHRISTINE L | Overall ExperienceEfficient services. They are really helpful.
francine f | First ImpressionsNice Facility
Constance F | Overall ExperienceContinued mistakes in billing. Camper trailer got STOLEN from site!!!!! Has been 5 days and still have not gotten video of incident to give to police.
Julian s | Overall ExperienceJames he’s not only a great manager he is an excellent businessman Because he care ...! . Thank you James I will always recommend u-Haul To all my friends and customers
max z | Overall ExperienceJames is such a great guy and very helpful
Chukwunenye A | First ImpressionsOutstanding!!!! We will be back for sure!!! We are traveling so we didn’t need the space anymore. When we return to the area we will store it there again. Super friendly and professional. Thank you
Cindy E | Overall ExperienceBoth men that work there are great, made it quick and easy to get the right size storage and a packtruck. Got a very great deal and Couldn’t be more pleased where I left my furniture. Thank you!
assyria r | First ImpressionsVery pleased with the location and friendly staff. Thanks so much!
Cindy E | First ImpressionsScott was a great help getting us situated. Gate had some issues but overall excellent facility and service.
Andrew A | Overall ExperienceScott was excellent in explaining the process and recommendations per my needs.
Jody M | First ImpressionsGreat
James M | Overall ExperienceJames was VERY RUDE!!! And came across as REJUDICE! He was SO disrespectful I did NOT use this facility. I've tried twice before and I received the same "I don't want you here" tone and gesture. PWT!
Carolyn T | Overall ExperienceJames the store manager knowledgeable informative upfront I gave him The trust of my business
max z | First ImpressionsThe only issue I had was that the gate didn’t work properly most of the time
Andres Q | Overall ExperienceExcellent experience!!
Michelle A | Overall ExperienceThese are the sweetest, kindest people I've ever meet, I was having a hard time, losing everything my dead son sisters and my mother's things, It broke my heart. They gave me all of my belongings.
Lucille W | Overall ExperienceI was charged twice for the truck rental and storage rental fee. The holds on my card have not been released and I have not been able to resolve the issue with the District Manager.
Valschkia D | First ImpressionsSome slight miscommunication problems, other than that, very pleasant experience.
Michelle G | Overall ExperienceThe guys who first helped me out was nothing but a jerk. He was rude, said that I didn’t understand things, shouldn’t be disrespectful to people. Scott jumped in and was absolutely amazing!
Carlos B | First ImpressionsThe only issue was the key to the restroom kept being changed making it hard for me to run a business out of the office space.
merc l | Overall ExperienceGreat job Scott
CHARLES V | Overall ExperienceJames was most helpful, easy to get setup, explained the facility and got me off and running quickly.
JUAN M | First ImpressionsI am so very glad I moved my storage to this location! I have not found a more professional and helpful staff as I have here at the U-Haul Woodlands location.
Kathy H | Overall ExperienceGreat customer service, James did a great job
Javier M | First ImpressionsI leased a warehouse/2 offices but it was extremely filthy when I moved in claimed it was ready..8 weeks later never given access to second office door. James- nice but the closing guy-disrespectful!!
Sylvia G | Overall ExperienceExcellent
samuel a | Overall ExperienceWe want very happy with how things went as far as our property & management goes. Our property was released to a third party by someone there without us receiving a phone
allison j | Overall ExperienceJames was very nice and provided me excellent customer. He was very organized and this made the entire process move very quickly. I would highly recommend this U-Haul Storage Facility.
Shawana Y | First ImpressionsJames is a excellent worker, one of Uhaul’s best employees.
CHARLES V | First ImpressionsVery helpful
Jaleisha F | First ImpressionsNo comments
DARRELL R | Overall ExperienceGreat staff here at this location. Very friendly and very helpful when you need it!
Pete R | Overall ExperienceExcellent Service
allison j | First ImpressionsEverything perfect
Jose Z | Overall ExperienceThank you guys!
Jacquelyn A | Overall ExperienceVery friendly, helpful and knowledgeable staff!
Kathy B | First Impressions😊
JOANNE V | Overall ExperienceVery helpful during flood.
Karen C | Overall ExperienceGreg Cullen was to park in space H045, not open another space on TSOA's account.
gregory c | First ImpressionsEverything went smoothly and the customer service was top notch. victor and reashawna were very nice and attentive. Thanks to both of them.
Pete R | First ImpressionsNone
ANDREW D | Overall ExperienceI never received my refund check of over $300 that was promised to me three weeks ago.
Jeffery H | Overall ExperienceRecommend highly
Sydney C | Overall ExperienceI had a storage unit there for many years. The staff is so helpful and willing to help any time you need it. I would recommend this facility to friends and family members.
KATHERINE D | Overall Experiencethe woman in the office had serious bed hair. They couldn’t confirm IF my box was at that location. 30 minutes later, it was found. However, the bolt had not been removed. Movers did it.
Allison P | Overall ExperienceThe girl that helped us was great and very informative
Misti M | Overall ExperienceAuto billing could be vastly improved. Payment should be processed before due date in case there is a credit card issue...I have had fraud several times. Staff was not nice about it.
REBECCA K | Overall ExperienceNone
MICHAEL V | Overall ExperienceThe staff was always very helpful and polite.
Brett B | Overall ExperienceHeather is an amazing person and very helpful!
Christine B | Overall ExperienceExcellent service and super clean facility. Keep up the good work!
Natalia T | Overall ExperienceTheft ! I was rubbed ! Someone broke into my car and U-haul did exactly nothing about it ! Although I had an insurance they told me that the insurance (Which costs $120) would not cover anything!
Roozbeh I | Overall ExperienceYes
Megan M | Overall ExperienceThe staff was always helpful. Uhaul went above and beyond to get patrons back in their offices after Hurricane Harvey. I would definitely recommend this facility.
PAUL B | Overall ExperienceThis location God bless you all , wonderful staff , service and just great
Devin S | Overall ExperienceGreat service and availability. One recommendation, to communicate better regarding available storage for larger truck sizes, available at the alternative uhaul locations vs equipment return location
TIM M | Overall ExperienceEverything was great
Randall L | Overall ExperienceVery good
Paul M | Overall ExperienceKnowledgeable help in the office and in the lot. It was easy to reserve what we wanted and pick it up quickly.
doriana M | Overall ExperienceI was very impressed with the management and all the associates.
Latisha V | Overall Experience