Customer Reviews for U-Haul Moving & Storage of Worcester

Rating:

3.0

The truck had a leak and 3 of my pieces were ruined!

Rating:

5.0

Nothing. Excellent customer service.

Rating:

5.0

The two men at the store were very helpful and made the process very simple. Thanks

Rating:

3.0

If I have a 1 pm appointment and I was there 8 minutes early, why would you take a car ahead of me at that time? As a result I was kept waiting for over 2 hrs to perform a task that ultimately took 20 minutes.

Rating:

5.0

All staff from check in to returning the vehicle were excellent. Everyone was very professional. U-Haul should be happy to have staff like that.. GREAT JOB!!!!!

Rating:

5.0

Excellent customer service

Rating:

4.0

The app sucks

Rating:

5.0

Staff very friendly

Rating:

5.0

The man who helped me was a middle aged distinguished black gentleman with dreadlocks and glasses.(very handsome) He was so professional helpful and kind. If you could hire 10 like him you would be the best of anywhere! Give him a raise!

Rating:

5.0

Love it!

Rating:

5.0

Few times that I've rented the vehicle's check engine light was on and it's always reading on speedometer that tire needs air it's worrisome

Rating:

5.0

E

Rating:

5.0

Not a thing you were polite and informative and funny, and made the experience of picking up a truck. Very easy!

Rating:

2.0

Great job thanks

Rating:

5.0

For someone who has never rented a trailer of this kind there should’ve been a brief tutorial on special equipment on the trailer the fender that folds down so you can get out of the door when you load the car.

Rating:

5.0

Everything was easy and professional

Rating:

4.0

Your app didn't work so I couldn't do self pickup. The items I ordered were also not already in the truck so although I had a 6.30 pick up I had to wait for opening at 7 then wait to get helped which extended my right schedule.

Rating:

1.0

Other than location this place was horrible. Every light was on engine and some other lights. The service was terrible on the return. The man acted I was inconveniencing him

Rating:

5.0

Employees were polite, showed concern and professional . Every one

Rating:

5.0

Change nothing. These people were great.

Rating:

5.0

Adrian is very nice and was so very helpful. I have nothing but the best highest praise for how I was treated in checking in and out of my storage unit. I am a long time customer of this particular U-Haul location as it is the first place that I stopped by after rolling and steering a big wheeler U-Haul diesel thousands of miles all by myself all the way from the sunny 😎 Auburn, Alabama straight into the glorious golden and red Autumn leaves turning in the New England winds in 1999.. Feeling nostalgic and a bit poetic, yeah. Well, I am a poet and English teacher from Auburn University who had grown used to wearing boots and sweaters just for show and snow snow snow had to grow on me, but Adrian has a warmth about him and a kindness that lasts a long while. His kindness and generosity won't steer any future customers away. I highly recommend this place and Adrian.❤️

Rating:

5.0

A+ experience

Rating:

5.0

Excellent customer service

Rating:

4.0

The staff was great! The place was really clean. The only problem I had was that the rent kept going up, and up, and up , and up again. I understand with inflation life gets more expensive. But I had the same room for all my stuff and nothing changed but the price. So yeah keep a consistent price like. I should be paying the same amount a money the day I start paying and the day I stop paying should be the same price. Work on that!

Rating:

5.0

I could not see the inside of the truck as it was dark upon pickup. But the service in obtaining the truck in Worcester was excellent. However, upon return of the truck to the Fall River location, horrible service!!! I will never return. I was charged unlawfully $25 for a water bottle being left in the car. Only bags of clothing were transported in the truck and removed in less than 24 hours. We never ate in the truck! We never caused debris or dirt of any kind in this truck! You need to close this establishment -- it's scamming customers. I will pursue a complaint for action and remedy.

Rating:

5.0

Syndy and the gentian who checked me in upon return were great. Very helpful, knowledgeable and friendly!

Rating:

5.0

The truck we had had a “squeal” noise whenever you were going a speed over 60 mph. Couldnt locate it to stop it.!! It was very annoying when you were traveling 3 days cross country…!! We got into rain which seemed to help make it stop….

Rating:

4.0

I think there should be more staff because there are a lot going over there and only two will be serving and there is a queue.

Rating:

5.0

Employees had a wonderful attitude and great chemistry. Made my day to interact with nice people.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Clean truck

Rating:

5.0

Good job

Rating:

5.0

Amazing friendly staff. From pickup to dropoff everything went super smoothly. Great team

Rating:

5.0

Can’t think of anything

Rating:

5.0

Staff was awesome, very accommodating. Place was clean and equipment was in good working order. Great overall experience!

Rating:

5.0

The staff at this place were awesome! Even though they were super busy (two employees called out 30 minutes before opening), they worked extra hard to help me get my car on the trailer and get on the road to start my cross-country journey. Special thanks to Sebastian, Daquan, and Cindy for going above and beyond to get me on my way!

Rating:

4.0

The truck was so loud to drive on the highway. The noise was ridiculous. My experience was fine with customer service. Just the truck itself the driver door didn’t close unless it was slammed shut. Must be old - time to Move it along….

Rating:

5.0

Truck was old

Rating:

5.0

Great friendly team quick and efficient

Rating:

3.0

The car was extremely dirty, with all the over being very unclean. It's unacceptable to deliver a car to a customer without cleaning the backside, as it could potentially harbor bugs that might damage furniture or items being moved from one place to another.

Rating:

5.0

Same comment as above but also impressed with how large/busy it was.

Rating:

5.0

the staff overcame poor network connectivity and served the customer well. The whole time maintaining a positive attitude.

Rating:

3.0

Truck was clean but they forgot to give me the keys and wasn’t able to do my assignment drove back to the U-Haul and they still charged me

Rating:

5.0

Excellent customer service

Rating:

3.0

Picked up the truck With a full amount woke up In the morning turned on truck had less gas smh

Rating:

5.0

The employee's were all friendly and helpful.

Rating:

5.0

Quick and accomodating service!

Rating:

5.0

I will recommend to my friends and family

Rating:

5.0

Nothing

Rating:

5.0

"Experience exceptional customer service and you won't be disappointed. Give it a try!"

Rating:

5.0

Muy rápido

Rating:

5.0

Excellent customer service!

Rating:

5.0

Great customer service both ways! Brought a motorcycle back in an open trailer. Worked great! Thanks guys!

Rating:

5.0

Nice lady at the front desk. Very helpfull.

Rating:

4.0

Customer service was great the truck can use lots of work

Rating:

4.0

Customer Service at this location was excellent. Adrian was very helpful. He explained everything and was professional and friendly.

Rating:

5.0

People is nice

Rating:

1.0

Stupid drop off did not work got charged 150 for 9 miles

Rating:

3.0

Cab of the truck was not cleaned to good

Rating:

5.0

Everyone there was amazing thank you!!!

Rating:

5.0

The hitch was installed in a very timely and professional manner. Thank you

Rating:

1.0

Tell the customer they need a 2 inch ball to rent trailers from you instead we show up with a bigger one and have to spend another $53 to buy one maybe rent one to the customers. Dean manager Sebastian yard manager was rude yelling at me, and I would never go back to U-Haul again.

Rating:

5.0

Nothing - staff was very attentive and helpful.

Rating:

5.0

Thank you Grazie

Rating:

5.0

Great service

Rating:

5.0

You all were terrific, helpful, friendly and thearal, I'd definitely appreciate all of you and will for sure be back again someday if l ever need storage and or a rental vehicle again, three thumbs up 👍👍👍

Rating:

5.0

Very nice facility

Rating:

5.0

I also rented a UHaul from the location on Belmont St Worcester and the men at that location were awesome! Very professional and friendly. I have rented many trucks from U Haul and this was by far the best experience I have had!! Great job!!

Rating:

5.0

I needed a truck rental for September 31, 2023 and a self storage space for a short period of time. I discussed the above requests with the U Haul staff in Shrewsbury street. What made an impression was that the staff in general were very indifferent to my requests, with the exception of an employee named Adrian. Adrian's approach was very human and his maximum predisposition for finding a solution. Adriani found a solution for me in the multitude of requests.

Rating:

2.0

I was charged for another month even though I cleared the unit out before the payment was due

Rating:

5.0

Adrian was great, kind and helpful!

Rating:

5.0

The employee's were all very considerate and helpful. Especially the gentleman who helped me with setting up storage unit.

Rating:

5.0

Helpful associates and movers. Clean well maintained facilities

Rating:

3.0

There were several nails sticking down from the ceiling in the unit that could have caught on my belongings.

Rating:

2.0

There were nails sticking down from the ceiling in the unit, which could have damaged my belongings.

Rating:

3.0

"24hr access" is a loaded statement. You can't open the roll up doors until 7am. The rodent problem in that building needs attention. I had clothing chewed up and feces in boxes. I was a 9yr tenant there and couldn't wait to GET OUT.

Rating:

5.0

Very good professional service

Rating:

3.0

the facility did not find my online reservation and information I had already provided, so had to go over all of it again. they assigned me a different unit than I was told online with different access codes and access. not a big deal in the longrun, but very much slowed me down and was an incovenience

Rating:

5.0

I MOVE OUT ON MAY 9TH 2023,

Rating:

5.0

Very helpful, haven a person in storage facility where the units are .. All questions where answered . Very pleased with security measures as we thanks to all who had a hand in an abomination... Rosemary Rosario

Rating:

3.0

My things were in your storage facility for about six years or so. At least, I should have gotten some sort of discount

Rating:

5.0

Samantha was really knowledgeable and so helpful!

Rating:

5.0

Very professional respectful understanding wonderful customer service

Rating:

5.0

The service is fast, the staff are very nice and helpful.

Rating:

5.0

No complaints

Rating:

4.0

Saved our bacon w piece we could not get into third floor apartment. Belmont Ave. folks in Worcester MA made it happen. High marks!

Rating:

5.0

There were some issues with the online order retaining my information but Adrian Reyes delivered above and beyond customer service. If I could give 6 stars I would

Rating:

2.0

I arrived at the storage unit after moving all day (using uhaul truck). The facility was not accessible, all doors said "out of service". After waiting 2 hours and speaking to other managers, it was determined that the facility would not open. I never received a call back from the manager and had no option but to leave the rented truck (now 2 hours late for drop off) with all of my belongings inside. My boyfriend had to take time out of his work day the next morning to go into uhaul when they first opened. At that time there still wasn't anybody to help with the facility and I was being charged an extra day. (Thank you to the nice girl who noted our account of the several failed contacts and had the fees waived). I never got a call back and has to go back and unload the truck at 630pm the next day with no help (movers helped the prior day)

Rating:

5.0

Best storage facility I have ever seen!! The facility was so amazingly clean you could eat off the floor. The staff was incredibly helpful and went way and above the call of duty. I definitely will recommend to family and friends. Thank you for an incredible experience!!!

Rating:

4.0

A lot of rodents but overall super secure

Rating:

5.0

Adrian Reyes was amazing, went above and beyond to help me find the perfect unit !

Rating:

5.0

I am happy and very grateful for their service and also that they gave me the confidence to be part of their leadership and their skill in their work. The beautiful way of each of the employees fills me with satisfaction and pride that many people have to be everywhere in the same way and the same quality all over the world wherever and wherever

Rating:

5.0

Having my things here at the uhaul storage center was very convenient. I place is neatly packed and spacious. Every time I had an interaction with the staffs, they were very helpful and friendly. I had great experience here. Thank you Uhaul. I will totally recommend this to others in need.

Rating:

5.0

The staff was very helpful, courteous, and professional. The storage facility and rental van were clean and well maintained. All of this made our move less stressful and we will not hesitate to continue to be a return customer. Thank you.

Rating:

5.0

Literally the Belmont st location has the best staff, they take care of their customers and it’s a really nice feeling

Rating:

5.0

He wa very helpful and kind.

Rating:

5.0

Adrian was great. Professional and helpful every step the entire duration of my rental storage. Need more employees like him.

Rating:

3.0

Over all Since I got my uhaul has been a inconvenience for my move to Mass from Maryland everything started to come together once I met Nicole and Gandy at the uhaul office in Salisbury MD then the drive was shifty because something was wrong with the steering wheel and the front end sub. OverAll my experience was horrible but I am patient when it comes to customer service and The uhaul office in Worcester MA went above and beyond for me and I great whole heartedly appreciate it.

Rating:

5.0

Customer service was second to none

Rating:

1.0

I’ve called before to tell you that you have the wrong person associated to this account. Call Lisa and ask her what her email address is because this is not her email and I am not Lisa Jayne G.

Rating:

5.0

Lovely people

Rating:

4.0

More staff needed at Shrewsbury St. U-haul office---especially Saturday mornings! Lines terribly long and slow. . .

Rating:

5.0

Excellent facility to access. Excellent dealing with staff over tue 10 years i rented. Would recommend for sure.

Rating:

5.0

I lovet

Rating:

1.0

My unit was rented long term. Hadn’t been in it for several years. I lost over 80% of my stored items to water damage and mice crap and nests.

Rating:

5.0

On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating

Rating:

5.0

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Rating:

2.0

Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.

Rating:

4.0

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Rating:

5.0

Costomer service perfect, storage facility clean and above services went well.

Rating:

5.0

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Rating:

5.0

The Staff there is very friendly and knowledgeable. I have used you in past and will not go anywhere else in future. Your' rates are best too ! Also the ability to call and have a person answer phone is huge. You guys(and gals) are great ! Larry Allen

Rating:

5.0

No complaints about the facility at all, except for the periodic increases in rate. The facility was everything I expected it to be and everything I wanted from the place. I left ONLY because they are jacking up their rates again. An excellent facility for its purpose.

Rating:

5.0

Amazing customer service. Will definitely be using them again.

Rating:

3.0

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Rating:

1.0

It was a horrible use of self service. I'd appreciate a callback to provide information about improvements that would make it better for another. It was NOT ready, in fact the office did not know anything about it. I was supposed to be refunded as they proceeded to charge my husband's card. I can be reached at 508-864-3487. Mary

Rating:

5.0

Great team

Rating:

3.0

I would like it if the storage facility can be open 24 hours. One day I came there after 10pm and it was closed and no access until the morning. I was not informed of the hours when I purchased a storage unit.

Rating:

5.0

Great Experience and Harry Sisco was excellent with Customer Service and Unit Availability! Great Overall Experience from Start to Finish!!

Rating:

5.0

The staff was very professional and nice.

Rating:

5.0

I will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.

Rating:

5.0

Had a great experience.

Rating:

5.0

Very friendly staff and great sercvice

Rating:

4.0

Girl at front of store was very professional and courteous.

Rating:

5.0

Good customer service

Rating:

1.0

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

Rating:

5.0

Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!

Rating:

5.0

My overall experience was excellent. The only complaint, I have, is there was about $100.00 worth of paper products ruined by mice and their urine/fecal matter.

Rating:

5.0

I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don’t know if I could have done it without him. Thank you and God Bless

Rating:

3.0

UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.

Rating:

5.0

Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your company

Rating:

4.0

We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.

Rating:

3.0

It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn’t lock it once I opened it. I needed up leaving for that reason.

Rating:

1.0

The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.

Rating:

4.0

I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.

Rating:

4.0

I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn’t with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364

Rating:

4.0

Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lot

Rating:

5.0

Great place fast friendly and professional

Rating:

5.0

Staff They are very friendly and expect everything we ask I’m very please

Rating:

2.0

I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED

Rating:

2.0

The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things

Rating:

4.0

I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.

Rating:

2.0

The store mánager.she.no good.

Rating:

2.0

The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.

Rating:

5.0

I was very happy with customer service at the facility!! Thank you for everything!!

Rating:

5.0

The best storege ever

Rating:

5.0

Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.

Rating:

5.0

Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'

Rating:

2.0

After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

Rating:

5.0

Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

Rating:

5.0

A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

Rating:

5.0

Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

Rating:

4.0

Rented a few months, nothing of note occurred and was pretty secure.

Rating:

5.0

I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

Rating:

5.0

The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

Rating:

5.0

Very helpful,answered all my question

Rating:

1.0

This was by far the worst customer service experience of my life.

Rating:

5.0

Pleasant experience!

Rating:

3.0

Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Rating:

5.0

Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

Rating:

3.0

I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.

Rating:

5.0

Great experience

Rating:

3.0

Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

Rating:

5.0

Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Rating:

5.0

Great people

Rating:

5.0

Every thing went smoothly.

Rating:

5.0

We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Rating:

3.0

It was Ok.

Rating:

5.0

I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

Rating:

1.0

I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

Rating:

4.0

Ok

Rating:

5.0

Office needs a assign that states next person in line or line starts here

Rating:

4.0

Great Service

Rating:

4.0

A little expensive compared to other storage prices

Rating:

5.0

This was my second time with U Haul very friendly and helpful will use again

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Was very convenient and clean. Only con, was a bit pricey for me

Rating:

4.0

Kj

Rating:

4.0

Easy process

Rating:

4.0

All ok.

Rating:

5.0

This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

Rating:

5.0

Very good

Rating:

2.0

Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off