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Marina N | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage on The Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We cannot express enough how INCREDIBLE our experience with Lawana and crew was! From the moment we booked online to the moment we paid - every step was seamless and friendly! We initially underestimated the size of the storage until we would need and booked one too WAY too small. Lonnel was patient and kind as he walked us through multiple other units to show us the size, update pricing and provide all the required info. We eventually found the perfect unit thanks to Lonnel! He also provided detailed instructions, what to keep an eye for and track with the truck we rented. Cut to our 'check out' time with Lawana... BEYOND LOVELY! She was detailed, pleasant, so friendly and honest. You can tell her mindset is making sure the customer comes out with a great experience and did not upsell or pressure us for anything we did not need. We laughed with her, she listened to us and was just incredibly knowledgable and pleasant to work with. I cannot recommend Lawana and her location more. Trust my review when I say you need to utilize this location and this team. Thank you again for your patience, knowledge and kindness!!! We will send everyone in need of storage, moving supplies, rental trucks, etc your way ! Flawless and dedicated experience!
Alyssa B | Overall ExperienceThe employee didn't have a name tag. She never checked in our truck in. We returned it at 1230 p.m. and I was charged for an extra 2 hours. She couldn't give me a receipt nor did she check the mileage on the uhaul. She had someone on the phone didn't put them on hold therefore he thought she was talking to him instead of me.
Jacquelyn DI truly appreciate this service!
Marshelle W | First ImpressionsI am very thankful for the service provided at U-Haul!
Marshelle W | Overall ExperienceYou all came in clutch after the tornado. Thank you so much 😊
SHANA G | Overall ExperienceLawana was for helpful and courteous. She was awesome
ALFONSO S | Overall ExperienceFacility manager Lawana Coley is great with the customers as well as her staff. She is personable , knowledgeable & all things that make a good fit. The whole team at this location is a refreshing and welcoming change.
felicia P | Overall ExperienceAfter being affected by the tornado in St. Louis, it was so refreshing to come to the U-Haul location at 2101 S kingshighway blvd and receive such INCREDIBLE service. Lonnel was kind, patient, helpful and just went above and beyond! He was great at handling multiple people coming in and out while making sure my needs were taken care of.
KATHLYN T | First ImpressionsThe lady at the 2010 S Kingshighway location was super friendly and very helpful
Brandon W | First ImpressionsThe service I received was phenomenal - very fast and understanding of the situation. Will be recommending this place to friends and only using U-Haul for future needs
Gerson R | First ImpressionsWas very smooth
fred t | First ImpressionsMy lease expired on 5/12/25. I emptied the space on 5/16/25. The service technician did not offer to prorate my bill and told me that once she cancelled my contract she could not reimburse me. The staff at this location is very unprofessional based on current and prior experience.
BioLifeBalance H | Overall ExperienceI would like to thank everyone for their patience and support.
margery s | Overall ExperienceThis is the second unit I have rented at this facility and neither of them had any light bulbs in them. The halls are lit well, but the units themselves, did not have any light or even electrical outlets. Other than that, the unit met all of my needs.
Ward M | Overall ExperienceGreat customer service
JEFFREY CRefund on lock in future True address 1492 p.o.box J.C. MO. 65102
anglea p | Overall ExperienceEverything was great no complaints
tracey p | First ImpressionsCarmen and Lionel were exceptional with their customer service. They made it smooth and easy through a difficult move.
Idara UThey did not leave the key for the car in the lockbox. The car had a damaged front number and the lights did not work. I drove at 10 pm so it was very dangerous.
Adrian TMy truck was not ready for me at the first location I reserved it, then I had to go to two additional locations to finally get the truck I needed but this all put me two hours behind schedule. I will say it was cheaper than all the other options but I am very disappointed in my experience.
ELI KThe lady at the front desk was helpful and nice. I returned the van after hours and was a little confused on where to put the key was. We had to call customer service which took a minute to get someone but once we did it was all good. Great experience!
Hannah TNo comment
Mary C | Overall ExperienceConvenient and secure location. Helpful and friendly team members.
Melissa D | Overall ExperienceAll the workers were very helpful, clear and kind.
PEGGY RFix water condensation leak in locker 252 before it cause more damages to personal items stored when AC is on. Note: insurance doesn't cover the renter/ client
TIMOTHY HThe only question that wasn't asked was. If the pricing is right for that amount of space. I have another storage unit the same size for only 40 bucks. But yes over all it's a good facility and your staff there is amazing!
TERRANCE H | Overall ExperienceBe kind and welcoming
Margret Dthe lady who gave us the u-haul forgot to send me the text to show the condition and when we told her when we got back she was very angry and treated us very poorly like it was our fault. she showed us pictures from the previous person and asked if those were our pictures which it wasn’t because she thought we were lying when we said we never got the text because she knew she messed up and then later tried to say it was my phone that messed up and she finally tried to send the text and lied saying it was our fault . she said she was just going to ban my account. we did absolutely nothing wrong we have the pictures. when we asked to speak to a manager or get the corporate number she called me and my boyfriend dirty and dusty and came outside to take pictures of my license plate. promise you were never coming back here. also she wanted us to fill the tank more then what we got it on (we have the pictures which and location proof of this as well.) she needs to be fired or something that’s not how you treat a costumer especially when you made the mistakes. disgusting.
DESTINY MI say Thank You to an excellent service Especially grateful to let me know I had dropped the credit card in the rental truck. But the service person texted me and kept the card safe. So appreciated the honesty. Highly recommend the U-haul service on Kingshighway, St Louis, MO
ERICA EThe only problem I had in renting the 4 trucks form you was this last time when I got the trailer to tow my car with. The quick stop place that I was suppose to pick it up from closed early so he told me to just have the main office on Kell to come and pick it up from his store. I do not think that was fair for him to get credit for me getting the trailer when he did nothing for me rented it. The store on Kell in Wichita Falls Tx are amazing people and they were very helpful. They not only went and got the trailer, but they assisted me in taking care of everything to make sure that I got it in order to tow my car to Missouri so please tell them thank you from the bottom of my heart. The team at Kell WEST in Wichita Falls was awesome and I appreciate them.
CARMELLA M | First ImpressionsThe Manager at this storage facility,went above my expectation in delivering excellent service. Lawana's professional attention to my concerns and questions was unmatched. She knew exactly how to resolve the issue and did so efficiently. She gets 12 stars on scale of 10.
joe b | First ImpressionsThey did not have all the dollys in our order and we had to go to a secondary location to obtain them, and not all of them were available.
Allison EThe online pick up option is completely useless when you still have to go inside and get the counter person to pull the vehicle out and get the keys. Everything else was fine but that part was just a mess.
Tiffany LThe check in and check out process was quite long. Also, it took a while for the app to realize I was at the right location so I had to stand around for about 5 min waiting for the app to update.
Jill SThe service was great and employees was real respectful..
Danny H | First ImpressionsStaff was well knowledgeable and very helpful.
ANTHONY A | First ImpressionsNeed a restroom in the storage area or at least a regularly serviced porta-John in the back near the storage stalls. Front area near gate can be very congested, need more area for trucks/trailers. Staff professional and helpful.
CHRISTOPHER P | Overall ExperienceGetting in and out of the storage area can be difficult when the storage area is busy. I think the entrance gate would work better if it were in the southwest corner. I felt like when I entered the storage area, there was a vehicle parked on either side of the entrance gate next to the office. There are also vehicles parked inside the yard which make for some narrow drives through the storage area. They were nice about locking our stall when we forgot to lock it. I did check in and check out on line so renting and releasing the storage area was an easy process. If you need a place that's close to you with good security, it's a good choice. Best time to visit is when everyone else is working or it's a holiday.
Robert R | Overall ExperienceVery good customer service and he explained everything in detail.
Renee MComputer system was down and caused me a 50 minute delay. The drivers side seat cover was literally not attached to the seat, the foam was exposed. And the transfer from paying with a credit card to cash was terrible.
KEVIN SThank you 😊
Qaneka W | First ImpressionsI personally work with the public in my opinion Customer service is the key for business. when you welcome in the customer and the customer will feel good to come back again and will tell their friends
AWET KAll stage was very nice. Stephen went above and beyond to help.
CARMELLA M | First ImpressionsIt's in a weird location to get to. Staff was helpful and friendly.
STACIE CThe customer service was excellent. I was in a time crunch and very worn out from my move. They made the process of getting the truck simple and fast and we’re helpful in answering my questions and making accommodations for my booking. I truly appreciate it, small things go LONG ways!!!!
MYA AI returned the vehicle with a full tank of gas. It was given to me with less than half a tank. I know it was my own mis-judgment on estimating how much gas was needed for this haul, but a gas credit would have been nice.
ELISA LNA
MARY MMy items were kept safe and secure, though sometimes the gate keypad and automatic door to the storage building were not working.
Meghan B | Overall ExperienceFuel wasn’t full when I got the truck but they indicated it was. Drove 10 miles and filled up 6 gallons of gas. Both people working at the front felt very untrained for their position
Caleb WEverything went so smoothly and the customer service at this location was outstanding. Every single person we encountered was friendly and helpful. They truly reduced the stress that normally accompanies having to pack and move., especially on short notice as this was. The truck and moving pads were extremely clean and all of the moving supplies that I pre-ordered were ready to go as promised.. I highly recommend this location to anyone.
GRETCHEN TLonell provided great customer service. He was pleasant and professional.
WILDA FGive people jobs to help customers with your confusing and bloated process. I would gladly pay this obscene price if it meant being able to ask a real person questions.
Michael WWhen although when I brought the truck back something went wrong with the app I didn't know you had to download the app put everything else went great the lady at the front desk was a young lady she was really great she treated me like family she already had the truck ready
patricia wGive me a refund
Craig FI was charged a cleaning fee for one moving pad I received from U-Haul
JONATHAN SI filed a dispute and would like to speak with the owner.
CHRISTINE HThis entire process is confusing. No drop off instructions were given, and dropping off keys after hours should be an easy process. I made sure to use the app to try to make it easier. But I had to take the keys home and bring them back the next day to make sure an employee received them. DO NOT RENT FROM U-HAUL.
Breanna BThe employees knew there job and were very pleasant and went through all the needed information thouroughly!.
BETTY VThis was the third time I rented a vehicle when employee Lonnell H. was working. He remembered me as a regular customer - the truck was clean and ready to go, and I was on my way quickly. Likewise, the young woman working when I returned was very friendly and efficient.
DONNA NSuper friendly and helpful—wouldn’t change a thing!
Andrew BGood job
RAFIK SEvery one was very nice and handled things for me. I got sick had to call and regroup. Thank You.
JOHN G | First ImpressionsLionnel is extremely ignorant, aggressive & on a power trip. I’ve put in a complaint against him 2 months ago and Bill was suppose to follow up with me. Uhaul must be a second chance program which is nice but not at the expense of jeopardizing customers safety. It great his girlfriend or cousin, Lawana C., the general manager hired him. His appearance is unprofessional, the dead of summer of & he has a rag AND a cap on his head. I won’t EVER be doing business with Uhaul and will go out of my way not to and to make sure others know about Lionnel make sure single females DO NOT go there alone. Not to mention, apparently Uhaul has a policy to hold onto DL for the rental of a hand truck! How dangerous is this for some people. They close at 5 pm on Sundays & when I asked what am I supposed to do if stopped by law enforcement with no DL or how am I supposed to get my DL back b/c they close early on Sunday, I was told to “Come back tomorrow to get it.” I’m hearing impaired & my device recorded the entire conversation including the “Traffic” guy he had on speaker saying, well tell her to leave. Trust me when I say these people are all about the $$$ not your safety. I did have the option of leaving my “bank card”! What’s the sense of taking out their “INSURANCE” if they’re so worried about a hand truck they’re “renting” for 7$? Seems like a scam. Definitely leaving your bank card, or hard copy of your ID with unscrupulous people or anyone can cause a lifetime of issues! It’s not worth it!
Lupe K | Overall ExperienceThey had none of the equipment I requested and paid for. Employees were less than ideal in their attitude as well.
Paige SNothing to do with the location. But when I went to pick up my reserved truck…the system had my truck at a different location than I had been promised originally. Minor flaw but inconvenient for myself.
SEAN KIt was ok, but the final charges should be stated on the app. I had to contact customer service to see why there was a separate charge for my rental. It turns out it was the “fuel charge”. Even tho I put fuel in there right back at the same spot it was when I picked it up.
Keyona JLawana is very kind, helpful, understanding and knows her job well! She also communicates very well. I’ve used this location a few times and will always check here first if I have a need in the future!
Barbara K | Overall Experiencevery pleasant staff
FRANCES BGreat service I will always use U haul for my storage and truck needs.
Erica HAdd signs on the street that street parking is for uhaul trucks only, not customers……. Even though street parking is public property. Your employee was extremely rude about this and insisted on mansplaining for a long time that the (public) street was only for truck parking, when I truly did not care and just wanted the truck I was renting.
BRITTANY BGreat service thank you.
Erica H | First ImpressionsI would like to send my thanks to Lawana Coley for her effort and expertise to provide me the equipment needed to save my move. Circumstances required her to think fast and adapt to a high level of chaos which she handled expertly. Thanks Lawana!!
Bill FLonel was the best he went out of his way to rent me a U-Haul after two other U-Haul places set my reservation an when I went to pic it up they gave my truck away twice… lonel did everything he could to help me get a truck an succeeded. I couldn’t thank him enough he was literally a lot of fun for the bad day I was already havin 2101 Kingshighway. Took care of me don’t go to the other U-Haul places in that area they were rude an mean an did not care that they rented my truck out twice on me an I had a reservation. Did not say sorry or nothing … go see Lonel he was the best!!
lisa gNice Experience
BARBARA B | Overall ExperienceNothing needs improving. Lonnell was very professional and friendly . I highly recommend this location.
Kimberly WThey fulfilled all my needs store manager keep up the amazing work 💪
Rosie VLonnel was so friendly and clearly cared about offering a good service. I heard him interact with other customers and they responded positively to him as well. The process was pretty simple except for some difficulty with check in online. Rating less than 5 stars for the overall location because one of the other worker’s attitude made me not want to come back. Lonnel’s positive attitude was a reason to use U-Haul next time I move.
Shannon WIt seems your back office is very unorganized. Your representative, Lionel H is very argumentative and talks about customers to “other customers”. For example, he was telling a couple that a single lady that he just finished up with is “crazy.” Unless he’s a certified psychologist he shouldn’t be making blanket statements about about customers.
Lupe KVery convenient, a great service, has boxes and packing materials, nice friendly people
Barbara W | Overall ExperienceLonell H was working that morning and helped me take care of my reservation quickly and efficiently. He was very friendly, helpful, and knowledgeable, and answered all my questions. Lonell made the rental process very easy!
Donna NReserving our 15 foot truck on Saturday, a lady I didn’t catch her name was very helpful in showing me trucks to know what size was going to be the best for our move. Lonnel was there to help on Sunday For pick up and he was awesome! He helped us get exactly what we needed to make our move easier! On a hot as heck day Lonnel darted around to make sure everyone was taken care of. Another customer was also commenting on how efficient Lonnel was. Great service!!
CHRISTINA WEveryone at this facility was very pleasant… I made a good choice by choosing this location…. Thanks
TERRI E | Overall ExperienceGreat location. Storage unit was clean and looked new.
Ana G | Overall ExperienceThe staff who we met yesterday were FANTASTIC! Stark contrast to the U-Haul down the street where they don't seem to care all that much. Even the staff member from training was lovely and interested in learning the ropes whether that be the layout of the facility or how to check a customer out. Can't say enough about the great ambiance created by the team.
Katherine B | First ImpressionsVery friendly, easy pickup & return.
Bryan DThe individual who helped us move out on 05-26-2024 went above and beyond during our move. I appreciate them!
Dana N | Overall ExperienceClarify difference in mileage charges between weekdays and weekends. Stress importance of returning vehicle at same location from which it was picked up.
Julie BNothing. Lonnel was a great help!
Amy RThank you so much Lonnel for being so helpful and nice Great customer service.
Erica H | First ImpressionsDo a walk around the truck before you rent them. The driver's door didn't close properly so we couldn't get the vehicle in gear. That's a wonderful safety feature. Should let the customer know that. Otherwise, everything was fine.
Kimberly MNothing The people were friendly
RITA PWhenever I have used U-Haul, I have not received what I signed up for. An hour before I’m suppose to pick up my 10 ft truck, they tell me it’s not ready and I will be given a 15 ft truck instead I probably spent more money on gas. 25 years ago I signed up for a full day to use a van. The day of, they said I could only have it for a half day due to scheduling. Moving is stressful enough without these last minute inconveniences. The workers though at the St Louis Kings Blvd were wonderful! They shared about how the bottom mirror is your friend and showed me how to put the ramp back up. Thank you! The steering wheel was 180 degrees off.
Sandra DVery courteous, accommodating!
Sandra K | Overall ExperienceThe transmission had a hard time shifting from park to drive & it had a had time shifting between gears.
JOHN GThe vehicle was very clean, and the staff is so nice and accommodating!
Aly CU-Haul was a tremendous help. Thank you U-Haul, I will recommend you to anyone needing to store their items.
Jackie M | Overall ExperienceThe team was very professional and organized.
Keilah PLawanna and her team were great to work with. Shout out to Lonnell, too!
george P | Overall ExperienceStaff were all amazing and friendly as always!
Eric BWonderful experience thanks for great service
shajuan sLawana was AWESOME! Give that lady a raise and whatever she wants. She’s the reason that place is running smoothly and successfully!!
Taylor H | Overall ExperienceTruck doesn’t run well and LEAKED in the attic portion. Truck return was very slow.
Derek HFriendly and thorough customer service!
Gabe BMuy agradecido , gracias por el servicio
LUZ A | Overall ExperienceLonnell was courteous and professional got us in an out quickly. Thank You 😊
Stacy g | First ImpressionsWe love the manager Lawana. She is very efficient and amazing! We’re here because of her
Fred G | Overall ExperienceLawanda is friendly, organized, and security conscious. I hope she owns this franchise!
Marcia A | Overall ExperienceThe facility is alway clean and well lit. The staff are courteous and friendly, and the manager (Lewana Cooley), is fantastic!
conolla e | Overall ExperienceThe manager and everybody did their jobs well
Michael G | Overall ExperienceDidn't see where it stated it was a corner unit but we made it work.
Sylvia J | Online Move InHi Lawanda In a 3 time UPS (Seattle Boston and now St Louis) I was unhappily shocked that 16’ dimension was vertical. The unit is much smaller than I wanted. For climate controlled and being able to see daylight is not my definition of climate controlled. You were helpful but the representation of dimensions by UHaul corporate)or franchisee)is awful.
Marcia A | First ImpressionsI enjoy speaking with the manager in particular and looking forward to the experience and will inform others that this location is absolutely fantastic
PATRICIA W | First ImpressionsThank you so much and this is coming from Miss Keisha Young to miss Towanda you're the one that check me in for my storage when I first started out in came back to St Louis this is from me to you thank you so much and may God continue to bless you enjoy the happy holidays..7
keisha y | Overall ExperienceWe love this place and the manager was very friendly and professional
Fred G | First ImpressionsEverything was good, except I was locked inside the yard and my access code wouldn't open the gate because it was after 10:00pm, but I was told it was 24hr access, but I made a call to U-Haul and they remotely opened the gate...No worries!
Anjanette W | First ImpressionsThe staff and manager was very professional and extremely helpful and informative. They always acknowledged me the moment I walk in. They also appeared to utilize great teamwork when communicating in different locations. 6 ⭐⭐⭐⭐⭐
Cedric B | Overall ExperienceFriendly and Knowledgeable staff
Reginald w | First ImpressionsIt was good
TOM G | First ImpressionsMy reason for leaving your facility was pricing. Found the same size unit for much le$$.
Tom T | Overall ExperienceThe manager was very nice and informative.
Fred G | First ImpressionsLawanna was excellent in helping me and working with me when things was hard for me and I appreciate her time because I know that her time is valuable. Thank you Lawanna.
Lavonda C | Overall ExperienceIn 15 months of storage use, Staff at The Hill and the Facility have consistently exceeded my expectations. I particularly appreciated the option of phoning in monthly to pay my rental fee and speak to a staff member in person who then handled the transaction. I have already recommended your location to my WashU connections and St Louis friends. Well done! - ki
KOREN I | Overall ExperienceMy storage room leaked and ruined some of my things that I had stored there. Other than that everything was good.
Larry S | Overall ExperienceFantastic experience.
darcel b | First ImpressionsThe staff were exceptional and customer care was at the top of my experience. This facility was clean and equipment was available at move in and move out. I would give the manager and staff an above 10 rating and I would highly recommend the facility to family and friends. Peggy
Peggy J | Overall ExperienceMy car was vandalized on their property and no one cared. They didn’t reach out or get in contact with me. I can’t see myself store anything in their facility ever again or even recommending them.
alexia j | Overall ExperienceLet me say this first I pick this unit and this location because I felt like it would be safe and I also felt like it was a professional environment and the area that was it was in that was a choice of why pick this particular location I literally move my stuff from Illinois to Missouri because the cop, Vance of knowing that I will be in a safe space, but that was not the case . Upon arrival, I noticed that the maintenance man was standing in front of the building at the shed where all the equipment is after checking into my unit and receiving my key, I drive around to my unit, unload my truck with two carts, and up to the second floor, I go, So as I was exiting the elevators the same maintenance guy from the front of the building is standing by my unit asking me if I want help instantly I’m afraid and feeling violated and vulnerable. I just knew I was going to get raped or injured. I noticed he has a broom in his hand and a dustpan with a handle on it and starts walking towards me. I have two carts of belongings, clothes, etc. to put in my unit and I have to walk right past this man, he tells me he’s 35 years old and he asked me my name smile and continue to walk past him. As he also continues to ask me if I want help. I tell him no he walks back towards me as I’m going towards my storage unit. He tells me that he has a job there and he has another job. I say that’s nice I’m afraid so I’m really trying not to say much to this guy, he says when I saw you come in and I was like wow you are so beautiful so I had to make sure I come up here and holler at you. I’ll try not to say the wrong things because it this point he’s creepy and I’m afraid for my life so I have to be careful and try to navigate out of this situation where I felt I was in a blind spot because he was smart enough to be behind the cameras where my unit is located he asked me a question I ignored him he says, did you hear me or ask me what in an aggressive way and I try not to give him any type of reaction just kind of smiled and said not too many things the crazy part when I looked up, I realize he had come up to the emergency door to get to my storage unit that was on the second floor and then I really was afraid so I managed to get around him he walks past me spots sweeping the carpet and he says again what’s your name? I say Anna he says oh I thought it was Nicole or something like that so obviously at this point, I’m even more &!really afraid because now I’ve realized he has seen my information off the computer of when I had just signed up for the unit . Stay cautious of the grounds keeper/maintenance guy. His intentions are bad. . He is creepy I was afraid for my life. There was no cameras where he was standing. It was a blind spot where my unit is and I’m afraid to go back to even get my clothes out of that unit I don’t know what to do and I’m afraid. No cameras I’m the elevator either. It was like being in a horror movie you get off the elevator in a strange man, standing all the way at the end of the hallway with a dust pan with a handle and a broom in his hand right next to the unit that you’re about to rent as I entered the elevator to exit the building. All I could feel like is once this elevator close, just as in a horror movie, his hands are going to stop the elevator from closing and he’s going to jump in the elevator and assault me stab me or kill me because there are no cameras and I’m sure this man knows the grounds inside and out. I was the only person moving at that time there were no other customers and this man knew that. something needs to be done and I’m very upset and will be seeking advice in the situation. please be careful young ladies single moms all women any woman do not go there by yourself
nickolette h | First ImpressionsThere were no problems the place was nice and clean and the workers were very nice and helpful thank you
Desiree T | First ImpressionsFrt gate not working both time I came to unit
sean a | First ImpressionsOutstanding customer service.
Christopher B | Overall ExperienceCorvon was very helpful and patient.
Barbara K | First ImpressionsThe staff park trucks just inside the gate creating a bottle neck for all of us accessing our units in that area. It is clearly not a parking area and when asked to move them they gave me a shrug and and turned away. Really didn’t care that many of us were inconvenienced, other than that they were helpful.
Sean B | Overall ExperienceGreat experience overall
NICOLE W | First ImpressionsI used this specific location for about 7 yrs all together. 6 1/2 straight and then again when I moved back. They’re extremely clean! Friendly, helpful and I’d definitely recommend using this facility for my belongings again. There was a break in the first time I used it and my belongings were still there and they took care of the problem immediately. I also have used U-Haul in wyoming and again they’re extremely clean, helpful, and convenient!
ADELA F | Overall ExperienceRepresentatives onsite or in the office provided excellent customer service. They were professional and understood my needs. These representatives were courteous and U-Haul should be proud that they are on the team or customer friendly with quality care.
Peggy J | First ImpressionsCustomer service was wonderful and welcoming
Amanda T | First ImpressionsWould like to Thank Lawana for her kindness and help when I initially checked in a year ago...A difficult year of loss and she was so helpful, reassuring and just kind! It meant so much to me and she is an asset to U Haul for sure. Moving is very stressful and her energy and understanding was truly appreciated. Everyone there was always so nice and helpful whenever I checked in. Tempest helped me as well and she was great getting me checked out. The Hill location was accessible, clean and will definitely recommend and use again. Thanks so much!
KELDA A | Overall ExperienceThe General Manager Iawanna is awesome and thank you for being so and helpful!!!!😊...as well the hole team!!!
Ondia P | Overall ExperienceThey were very helpful with my closing my contract, and my emptying of the unit.
Michael H | Overall ExperienceLawanda was very helpful and patient in explaining the process
ERICKA A | First ImpressionsThe rate of 65.00 a month for my 5×5 is too much , being I'm struggling to gain my life back was unlawfully evicted no reason after two yrs lost job but returned im trying to find some to live on a limited budget what's in my space is last of my life I can't loose I wish after paying for some months can u drop it down some like by15 or20 this would greatly help these last two months I've been late paying 65.00 a month and I can barely get there location it's convenient and would like to move it to another of your locations that's near my job whichwoukdv. Help and not being able to rent a truck with my debit card to which is how my job pays it so not accepted but I have the money on it to cover the rental and deposit off the hundred so that I can utilize everything U Haul can offer it's customers. Thank you for your time. But other then that I rate you at the highest.
Jason D | First ImpressionsMy stuff was fine. Everyone was cool.
Matthew G | Overall ExperienceThe management has been welcoming and upon closure efficient. Thank you for your service. Dr. Naaman Lauderdale Ph.D., ThD, MAC, NCC, LPC-S.
Naaman L | Overall ExperienceVery helpful staff. Excellent service.
Robert N | Overall ExperienceThe ladies there were very professional, very helpful and knowledgeable. Kindness is very hard to come by these days. I really appreciate the 2 ladies that checked me in. I’m so sorry I can’t remember their names. Thanks for everything. Pam M.
PAMELA M | Overall ExperienceNeeded a place on short notice and the ability to complete the transaction on line and move in immediately was great.
Robert N | Online Move InGreat customer service two females (didn’t get names) definitely recommend them nice friendly was very welcoming made it very comfortable easy and helpful thanks to them two wonderful ladies I had a great experience
GLADIOUS G | First ImpressionsLawana was extremely helpful and patient throughout the whole experience. Uploading my ID or photos of the van through Uhaul email/text wouldn't work at all. She found a solution and was kind during the process.
Christina F | First ImpressionsThanks!! Helpful ladies at the desk - appreciate you!
Karin S | Overall ExperienceThere were black widow spiders in my unit. I had to throw out some items because of this. The manager didn't work with me according to my pay periods. At least allow customers to make a partial payment. This experience was horrible!
schwanda b | Overall ExperienceEveryone was very attentive, polite, and accommodating to help my moving arrangements sufficient. I was shown the storage areas to try and figure out how much space I would need. I would definitely refer other’s to the actual U-Haul at the area where I have storage space. The workers were very professional!! A+ rating
carletta N | First ImpressionsCHRISTINA SYKES The manager was amazing she was a great person to work with. The company couldn’t ask for a better manger great customer service
NICHOLAS C | Overall ExperienceI've been with Uhaul at this particular location for about seven years. I've used Uhaul's in all the states I've lived in as an adult which include California Texas Florida Missouri in Colorado. This U-Haul I'm currently at really does far surpass even a good experiences that I've had at the other Uhaul's. They really do try to be as gentle and accommodating as possible even when dealing with problems. I really am very fond of this place, and Christine Sykes the new manager has proven to be not only a very organized and logical person, but also able to fully understand the hardships that some of us experience in life, and respond in a really human, kind, and caring manner. Thank you Uhaul and Christine. Oh and the other gal that I've dealt with on the phone several times I can't wait to meet because she again far surpasses what you would expect in a business setting. I believe her name is Lawanda, and I'm sure I misspelled that and I apologize.
Doris M | Overall ExperienceThe person who helped us was extremely accommodating and went above and beyond to help us with our storage needs when we could not fit what we had into the unit we rented. We are grateful and would definitely rent here again!
Janelle D | First ImpressionsThe ladies were fantastic Christina LaWanna LaToya? (I may be incorrect w/her name. My apologies)
carol h | Overall ExperienceWonderful ,friendly staff. Great service!!!
James O | First ImpressionsI gave it 4 stars due to the fact that they don't prorate rent on moving out. And to rent a dolly it would cost An extra 50 bucks deposit....
Sylvia j | Overall ExperienceGreat customer service. They staff was wonderful.
Vivian R | Overall ExperienceCustomer service very well
carnisha p | Overall ExperienceGreat communication and customer service from the 2 African American women.
Nehemiah J | Overall ExperienceIt took a long time to get the keys as there was only one associate at the desk who was helping the customers
Kasi S | First ImpressionsYour facility at the 1600 and 2100 So. Kingshighway are awesome. Very patient and help you to any degree. They need to be commended for their great customer service.
emanuel k | First ImpressionsOverall experience went extremely well. Staff was very personable and knowledgeable about what would accommodate my needs
Amber J | Overall ExperienceThe employees were very friendly, and there were no problems with my unit. Being able to access the unit with a gate code (not having to talk to employees) was convenient. However, the store closed just a few hours after normal work hours, so if I needed to do anything, it was difficult to get there in time.
alexis k | Overall ExperienceI thank you for the storage! The staff was great. Hop to never do it again but if so I choose this facility!
Marsha W | Overall ExperienceMs Lawana Coley was very nice helpful with our storage and I appreciate all that she done to help me. A very pleasant person.
FELICIA E | First ImpressionsGood variety of units to choose from. Our climate controlled unit was always climate controlled. Easy access whenever we needed to get in. No problem with pests (insects or people!) They have supplies on hand at office if needed. Price was fairly reasonable for what you get and no problems with autopay system. Carts are available and there were no problems with the elevator. We would definitely rent a storage unit or truck again from them.
DEBRA T | Overall ExperienceChristina and the staff were quick to assist or respond. Pleasant experience all around.
sean b | Overall ExperienceLa Kendra P. is awesome! Professional, patient, kind and thorough! Glad she was there to help me!
PATRICIA M | Overall ExperienceMaybe looking to be a employee with you thank you for your time.
gregory r | First ImpressionsMy section leaked inside my storage room s, years of mice droppings all over everything. I could see outside light from my storage rooms. My locks didn't open without being totally removed from door.
SHRITA S | Overall ExperienceRats and bugs
ernest s | Overall ExperienceThanks to the staff. They were extremely helpful and involved. I felt blessed with all they did.
Catrenia T | First ImpressionsI love the location on 2101 south kinghighway and love the General manager name Christine Slykes she real professional
ERIC S | Overall ExperienceI bought the wrong size unit (which was my fault). When I attempted to by another unit the system was down which meant I had to keep the truck I rented longer. The U-Haul app is horrible. A map to your unit location should be in the app. Also the whole check in process on the app is terrible and I still had to go into the store to get the gate code. The lady that was there was super helpful. Over all if the application would have been better my experience would have been fine.
Teresa M | Online Move InChristina and Joseph in the office made a very difficult time much easier. They went above and beyond the call of duty to help me out. So grateful.
Judy J | First ImpressionsStaff was wonderful throughout the process and the hours were extremely convenient!
CAROLINE K | Overall ExperienceOwner don’t want to fix problems inside with staff. I have tried to call and talk to her about what happen the night before she honestly didn’t care you can tell in her voice. The owner also just putting locks on people storage that has a month free. The owner must fix the problem or Corp need to take her location.
Anthony b | Overall ExperienceI was assisted by Zachary Scott. I am a single mother of three toddlers and he was the absolute only help I had all day moving from my apartment. I deeply and sincerely appreciate him for that. 💚
braney d | First ImpressionsThe owner Christina was fabulous. She saw our truck and helped us change storage units to A larger one she thought was a more appropriate size - and everything just fit!! Super friendly and helpful throughout everything!
Samantha H | First ImpressionsThey really accommodated me and my multiple misunderstandings! This team was well put together and easy going! Thank you all !
Kristian F | Overall ExperienceI had two storage units, one standard and one climate controlled. They both served me well but, if I ever need to rent another, I would rent the climate controlled option for most possessions. Having the extra protection from moisture and extreme temperatures is comforting. Recently, Christina helped me with truck rentals as well as closing out my spaces. She was knowledgeable, patient and fun to work with. I like the location of this facility. Nestled on The Hill, it feels safe yet conveniently placed at S. Kingshighway, south of Highway 44.
kelly m | Overall ExperienceVery friendly working together people.
Andrew h | First ImpressionsKathy Engle and her team were amazing the past 10ish years. They were courteous, friendly, attentive, professional and extremely flexible. Christina has some ‘big shoes to fill’.
BRIAN T | Overall ExperienceI have already recommended to several people.
KIM H | First ImpressionsClean, well maintained facility and friendly professional staff.
William M | Overall ExperienceChristina was excellent and very personable!
sean b | First ImpressionsI had a terrible 24 hours prior to arriving, driving in from across the country only to find out the house I thought I was moving into wasn’t at all what I expected and I could not move in. The gentleman behind the counter was so friendly and helpful, he even came out to make sure everything was going ok with the unloading. Everything was so nice, clean, and easy I could not have been happier.
Rose G | First Impressionsthe new manager is rude and racist and i would not recommend going her to anyone
MICHAEL M | First ImpressionsWhen uhaul had people to move my things to another unit I was so disappointed in the way that they movers put my furniture and clothing and just threw it up in the unit and it wasn't neat done I am very displeased with that because I am disabled and I don't have the ability to move things around please call me at 314 657 6996 as soon possible. Thanks
Alonzo S | First ImpressionsMike was very helpful and friendly he made moving in to my new storage convenient and easy. I would recommend U-Haul on the hill to any of my friends and family for their storage needs of all the places I've ever had a storage this is by far my favorite I'm writing a review for U-Haul
Kacey A | First ImpressionsFriendly staff but when I went to my unit it was occupied by someone repairing their truck. I had to wait to get in. This same person has 2 cars parked illegally in front of his unit which partially block the alley between the buildings. Later when I moved in, this person had numerous “sketchy” people coming and going from his cars and storage units as apparently he is running a business there (dealing drugs?) or actually lives at the storage facility. There was another running car parked nearby with people coming and going from his unit also. Have all these people been given the gate code? They all watched me loading some expensive items into my unit and I am stressed about them breaking in. This situation is not secure and I regret using your facility. He and his crew should be evicted as his business is not worth the security risk. I will be glad when I can get my stuff out of there. If you do evict him, please don’t connect this complaint to me in any way as I fear he may do harm to me or my belongings.
DAVID C | First ImpressionsCan’t complain about anything! Clean and secure with bonus Awsome customer service!
keith c | Overall ExperienceCustomer service could be better but was ultimately resolved.
Caitlin F | Overall ExperienceMs. Cathy and her staff are spectacular, caring and understanding! I would highly recommend using this Uhaul facility to rent a truck and the moving supplies as well as using this facility as a storage unit. I will only use this location for any future Uhaul truck rental, moving supplies and storage needs. I was not paid to give this good review or to leave that's comments. It was honestly the most professional experience that I have had in a long time.
Hope B | Overall ExperienceWe looked at many before picking the Engle’s facility 15 years ago because of how well maintained it was. Being a family run facility it has always showed pride in being neat and clean. They have always been responsive to any questions or inquiries. Without hesitation we would use this facility again for our moving or storage needs
J.C. P | Overall ExperienceI have Mice’s in my Storage and I purchased new Furniture I’m Devastated
felica e | Overall ExperienceLocks, or Hected/ I’m Disabled.
felica e | First ImpressionsCathy made the process simple
david g | First ImpressionsThis facilities workers helped me a lot it was greatly appreciated
melissa b | Overall ExperienceThe rate was a little pricey but the service was awesome.
Michael P | Overall ExperienceManager and staff very friendly and easy to work with. The facility was clean.
Edward N | Overall ExperienceVery friendly and helpful staff!
Pamela K | First ImpressionsStaff continuously couldn't find me in the system, except when it came time to pay my bill. They were very rude as well.
Stephanee F | Overall ExperienceThe staff was knowledgeable, friendly, and had wonderful attitudes.
Clare W | First ImpressionsThe staff is fine, there is an infestation sometime. So, you have to make sure to pack no food.
Marlena S | Overall ExperienceI love the service that I received in person & over the phone. They make you feel like family.
dornetta v | Overall ExperienceGentlemen who helped me was efficient, courteous and most helpful!
Michael P | First Impressionsvery pleased
jay j | First ImpressionsBooking and handling the procedures for picking up the car is very convenient, the staff service is also very warm and trustworthy. I would like to strongly recommend Uhaul to my friends.
lei p | First ImpressionsYou all rock! Thanks so much (:
zeshan a | Overall ExperienceThe store associates were very friendly and accommodated all my annoying requests while staying cheerful.
Madison E | First ImpressionsI loved being able to utilize the "1st month free" discount.
Anthony E | Overall ExperienceVery great service, much appreciated!
jeannette p | First Impressionsi thought the service was great
Valerie W | First ImpressionsThe staff were very receptive and willing to work with me to accommodate my needs. Proceeds on accessing my storage space was properly explained to me and checkout process was very straight forward.
tarhe o | Overall ExperienceGood friendly people
Kasi S | Overall ExperienceVery efficient
Ann D | First ImpressionsThe best at what they do!
KENT S | Overall ExperienceI had an "outside" unit, which drew a lot of dust and dirt because the facility is in an industrial area. The office was mostly helpful, except in failing to recommend ancilliary services.
william c | Overall ExperienceThe gate to the storage units was broken or open every time I showed up. The elevator in the building I had my unit in was jerky and the inspection on it was out of date. Staff inside not welcoming.
Scott S | Overall ExperienceThey did a great job answering my questions and getting me access to my new unit.
Nicholas S | First ImpressionsI and my family have had a storage locker on The Hill at this location for over 15 years. It has been a doing business with U-Haul and Cathy E. all this time. She's wonderful. Pleasure knowing her.
matt M | Overall ExperienceAmazing staff, very helpful
Anne K | Overall ExperienceThank you for the excellent location and the convenience.
Monica W | Overall ExperienceWhoever I worked with, African American Guy with braids, was super helpful and kind. I regret that I can't remember his name.
Jack k | First ImpressionsVery,very nice folks
Stan H | Overall ExperienceN/A
MIRIAM C | Overall ExperienceThe process of renting a storage space was easy and the office staff was super friendly and helpful. Facility is also very clean.
Edward N | First Impressionsvery nice stuff
Zihao M | First ImpressionsOutstanding service and support.
Joseph B | Overall ExperienceFast, easy, professional. Very pleased.
dan d | First Impressions.
monique g | Overall ExperienceDevan and his wife went out of their way on a level of customer service and professionalism. Would recommend their services anytime.
Joseph B | First ImpressionsThe general manager was a joy to work with. She provided a comfortable experience.
gerber p | First ImpressionsIn and out with no problems.
cornelius s | First ImpressionsGreat service and a very friendly staff!
aaron w | First ImpressionsExcellent and well maintained
Robenia J | Overall ExperienceTop notch, welcoming and convenient service. Staff were extremely nice and accommodating.
Chris K | Overall ExperienceEverything was right on point.
janet d | First ImpressionsVery professional and friendly staff facilitated my storage rental.
Chris K | First ImpressionsOn 4 different occasions received notification that they had not received my payment. On all occasions, the payments were found on the desk in unopened envelopes. On calls or voice mails.
VINCENT L | Overall ExperienceOutstanding staff, very friendly, professional and courteous, they make you feel like family, I use multiple storage facilities in my work and always look for uhaul frist ....
c-eom i | First ImpressionsNone
steven m | Overall ExperienceI was very pleased with the service provided by U-Haul Moving & Storage on the Hill in St. Louis, MO.
ruth t | Overall ExperienceThe 2101 S. Kingshighway storage facility was great. Staff were very easy-going, friendly, and helpful. They made storage and moving simple.
Joel B | Overall ExperienceVery friendly and professional staff. The entire process from start to finish went was very smooth.
Dave W | ReservationThis was my first interaction with any human being in St. Louis, so I'm glad that they were friendly.
Robert C | Overall ExperienceNice facility and friendly staff
Cory R | Overall ExperienceGreat facility!
NEIGHBORHOOD H | Overall ExperienceStaff of young people give a different understanding on explaining unable. It's unfair to come to unable a employee has a baby in his lap, but truck had no ⛽. Milage set up is a price digger.
ahmita b | Overall ExperienceVERY HELPFULL AND FREINDLY
ANTHONY H | Overall ExperienceI rented a unit for summer and semester abroad storage for my daughter and her room mate. It all worked out very well, with easy storage arrangements at a well secured and climate controlled facility
SCOTT J | Overall ExperienceThe only issue I noticed is that there were rodent feces in the unit when I moved out. The temps seemed a little high in the temperature controlled areas as well. The staff was very helpful.
RICHARD W | Overall ExperienceSuper staff! Especially Julia. Very accommodating and helpful!
SHEILA F | Overall Experiencecalled about light not working lady sarcastically stated she does not work on lights so we will have to wait. was like 3 weeks+ wait
dennis m | Overall ExperienceGreat place to store stuff nice and friendly and very helpful
elmo c | Overall ExperienceGreat service, great facility. Will be back for future storage and truck rentals.
jessica s | Overall ExperienceThis facility was easy to use and extraordinarily convenient.
matthew B | Overall ExperienceMy lease was only supposed to last a month. I told the office that From day one. Still trying to charge me for almost a whole year! We’ve talked on the phone multiple times, but nothing’s changed.
braxton c | Overall ExperienceNice facility for storing stuff long term or short term.
CYNTHIA F | Overall Experience