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Samantha GCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the tires aired up and the lights working
Robert JVery good
William BClosed when I got there
PAUL WAlways Great Service
DURWOOD SNothing, all is well.
Sharrin OStaff was awesome, equipment handled the extremely horrible roads around Hampton Roads. Continue providing the same service and you'll be successful with me as a repeat customer.
Rob MAgain rude lady upon return . You do not talk to customers as if they are a burden.
Mary KVery quick, easy and nice transaction.
ARTHUR LConnor deserves a 10 star rating. I was overloaded with everything involved in a major move and he went above and beyond to reassure me this could be done! Was this moving experience? I ended up going to three different Uhaul locations and to person they all have been trained wonderfully or hired because of their personalities, I don’t know what it was but great job Uhaul.👍
Jeanette WKris was great!!!
Patricia JExpress air tires dolly’s.makes it easier for multiple level apartments
NOAH Beasy, great service
jason CThey were a very big help the whole team was understanding and there personality was awesome so yes I would recommend this location to anyone.
Stacie JI am a repeat customer and have never in my life had bad customer service The female was out of her mind telling me to get over there. She didn’t want to help! I was approached outside when I told her I needed my trailer. I think she came outside to tell me off for parking in front of the trailers.. She didn’t say anything to me at that time. She just walked back inside and then she started being rude to me and other customers it was uncalled for instant fire.! The other man had an owner badge, but he wasn’t the owner because I asked him he was the supervisor and when she told me to get over and he’ll help me, he had people in front of him and then she didn’t want help me and then she walked around. Everybody in the line was pissed off and it made me for late pick up. I need the daylight time to move my stuff inappropriate behavior. I was pissed off.
Mary KLexi was warm welcoming respectful and knowledgeable. Excellent customer service. Great experience.
Natrina AThings went very smoothly. Easy and quick.
Nathaniel GVery nice people
rahaman aI never received my furniture dolly and my price was different online than when I came to pick it up.
Lauren TOlder, senior customers, are not tech savvy so the app checkin is confusing to me.
Seprenia CThe assistant manager was super helpful and they were able to accommodate my changes. Lifesaver 🤩🤩🙏🤲 thank you !
julianna dCompare receipt to product delivered before checkout and customer leaves store
David DSatisfied
CHRISTOPHER CWas not available at the location I had reserved it under. Should not be listed as available online if it is not actually available.
Mary TStore personnel were great. There seemed to be system issues that delayed the experience well beyond what a reasonable expectation. I had to pay and reiterate my information 4 times until the system would finally accept the transaction. This was not the result of my form of payment, rather a system issue according the employee. The site manager had to engage and I was finally able to get checked out. It took almost an hour to complete the transaction despite having a reservation.
Matthew kI reserved a 26ft truck weeks in advance to be called the morning of my move and told it was not available. I had to make two trips because of this which waisted 4 hours and cost me double the mileage. The unapologetic attitude from the woman who called me was also disappointing. If there was another truck available 17miles away, why couldn’t someone transport it to the appropriate location? Reservations are supposed to be convenient to the customer, not just a business tool. It seems this company has lost sight of that.
Daniel RI think they great as always.
Allen MBest u haul office i've ever been at, and i've been doing this for forty years.
steven cU-Haul always comes through when I need a trailer
Eddy SHave more cargo van options.
Lamont BVery easy pickup and return. The staff at this location were excellent.
Christopher MStreamlined operation. Quick and efficient.
Jason HSome improvements on the trucks
MELODY AEasiest check in ever.
Bill MExcellent customer service.
MARIAN EThe two workers were slammed. I waited 50 mins to pick up my rental and I arrived before the scheduled pickup time. The employees were friendly. I was very disappointed with U Haul changing my pick up location twice and creating scheduling issues that I had to rectify with movers and take off additional time from work. If you are going to let folks pick a place and time, honor it.
Justin HManager was very helpful. Efficiently setup and return. I don't see any need for improvement. Thank you.
JOHN WMy issue was I was supposed to pick up my rental in hampton, but was never relayed to me my location was moved to Newport news. Then after it was done I had to return it to Newport news
Joseph OThe concierge on the phone bullied me into changing my drop off location and charged me extra mileage.
Heather PI had made reservations at a DIFFERENT U-Haul location, but it was a lock-box location and the owner was unresponsive and could not get me the access that I needed. At that point, the U-Haul app was not functioning properly. I spent more than an hour-and-a-half trying to figure things out when I called the 14861 Warwick Blvd, Newport News, VA location. I spoke to Chris, who expressed incredible empathy and understanding - one of the best customer service experiences I have had with any business. Chris and her manager established a reservation for me while I was driving toward their location, and when I arrived, the whole team gave me the red carpet treatment and had a clean, serviced truck ready and waiting for me. It was as though they were making right for something THEY had done wrong, but they had nothing at all to do with the App's performance or the other location's failure. I will only use this U-Haul location from now on.
Howard HThe representative who checks the equipment was rude. She had us sitting in the truck and did not approach. Even though the sign asks you to sit in the vehicle until someone comes. She explained “everyone gets out”. So why just sit there and discuss with another rep instead of doing what the sign reads? Please have mature adults working for U-Haul. That was uncalled for.
Arethea WStaff was amazing and very patient. Rental and return was very easy.
Erika CThe only issue I had was with the truck, the steering was very loose. The truck tended to drift to far when changing lanes. Also the front end suspension was awful, we felt ever bump in the road for 1600 miles. I understand that we don’t get the top of the line trucks for one-way trips, but this truck needs some serious attention on the front end.
Kevin DNo improvement needed. Everything went according to plan. The representative was pleasant and helpful. Cuddos to this Moncks Corner, SC Uhaul pick up place
Beverly PI forgot my paperwork and the young man said it was no problem at all. He was professional and nice and helped me immediately. It was easy peasy as he said. He was happy and smiling. That was great.
Lisa NFriendly and great customer service. Zero waiting
Anthony KCrystal is the best!
Christina FThe program to do a late drop off had poor information to do it correctly.
Thad Memployees were very helpful.
JAMES HI reserved and paid for 10x packing blankets. None were avail when I arrived at 0745. Mgr told me that blankets and dolly’s were first come first serve. All had been taken by moving companies. Not pleased as I could have made alternative arrangements.
Kevin HWe had a lot of rain we were traveling in while having the trailer and our trailer rental leaked on a new couch I brought back and it left black wet marks on my couch in several places that I can’t get out! I’m due a refund and need to find out whst I can do to get a remedy
Elizabeth EPhenomenal experience. This was my first time renting and the renting process was smooth and seamless. The return process was even faster. Everyone at this location was friendly and provided excellent customer service.
Joseph AVery helpful staff.
Baillie LI spoke with 3 different team members and each one was exceptionally nice. I will return to this location next time! Thank you
James GI was pleasantly surprised- everyone was very helpful, friendly and professional.
Kevin EDon't cancel my reservation right before I pick up.
ERICA DNeed a customer parking area.
Kevin WIt’s supposed to be a drive up facility and I was told by the woman at the office that “no, we cannot move our trucks. You see how packed it is. Driving up means you can park in our parking lot.” I couldn’t even access the unit itself because a truck was blocking it. This was probably 90% of the time. Luckily, one of the guys that worked there said they would move it. Do not let them give you an end unit. Ask for one in the middle where the chances of it being blocked are slimmer
KIMBERLY G | Overall ExperienceOnly issue is the size of the lot. Because of the abundance of equipment and it being a small lot,it can be difficult to be able to drive up to storage units. Impossible to drive up to. Staff were great
Joseph S | Overall ExperienceOur storage unit was broken into and items stolen. I declined insurance coverage because I have renters insurance, which is fine. When the police came to file a report the store employee said they did not have video surveillance of that area and it was on us because I declined insurance. I don't understand how this lack of video surveillance could be a known issue and not addressed.
Matthew T | Overall Experience⭐️⭐️⭐️⭐️⭐️ for Conner at the Newport News Site.
Taiwana B | First ImpressionsPrevious manager stole out of my unit I would not recommend this place and I am done doing business with U-Haul for life
MARK W | Overall ExperienceClose this location and fire the 1 girl and the male manager f the both of u
MARK W | First ImpressionsUhaul excellent with their service and convenient to me because I needed a truck to move my stuff into storage and they even had storage unit as well. So I didn't had to look for any storage at all just a one stop service.
Easther T | First Impressions