Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Rating:

5.0

good experience overall

Rating:

5.0

The application is chunky. Improving it would be nice.

Rating:

5.0

Nothing, keep up the good work.

Rating:

4.0

Make Shure to bring a 2in hitch ball

Rating:

5.0

Very professional nice guys I appreciate the kind service

Rating:

5.0

Always use this location when renting locally.

Rating:

5.0

The employee who took care of me seemed the most competent and customer friendly employee who has worked at this location in the past two years, the time I have been renting from U-Haul. He should be looked at for a higher position in management. Some people "have it," and others "don't." This young man was so much more mature and customer smart than any employee I've ever encountered at U-haul. I have extensive experience with U-haul having made a major move from the San Francisco Bay Area to Redlands, CA, driving 5 26-foot truck, renting 7 of your storage units, and countless open-air trailers. Having interfaced with no less than 50 different employees, this young guy was THE BEST!

Rating:

5.0

Employees are very knowledgeable and helpful.

Rating:

4.0

Originally was scheduled to return it at Yucaipa Trailer. They weren’t there during their business hours and would not answer the phone or return messages. They should not be a UHaul representative

Rating:

5.0

Miguel at your facility is absolutely incredible. He’s been there many times when I go he is so friendly, helpful and just one of the best customer service people I have ever been around.

Rating:

1.0

Honestly, get rid of Miguel. He has NO customer service manners. He was the worst person to deal with. Tearing up my personal truck, later I said, the utility cable was split. But he said to me ,I run this shop. I said no you don't. I'm a professional truck driver, driving fo over 30 years. It was a split cable so I had NO signal on rear left. He said NO you're truck has issue. He was also removing fuses when it wasn't the problem. That person WILL make you guys LOOSE. Customers.

Rating:

5.0

Excellent service thank you.

Rating:

3.0

I always appreciate how easy it is to pickup the equipment i need and that they have hitches and accessories in stock (which has saved me a time or two haha) and very reasonably priced. The wait can be a bit much sometimes so it definitely helps to check in prior to arriving to save yourself some time.

Rating:

5.0

Pick up and drop off fast and efficient, people that work there👍👍👍

Rating:

5.0

They are doing good already

Rating:

5.0

Make sure the U-Haul app works I wasn’t able to download my driver’s license prior to picking up the rental

Rating:

5.0

Easy check in and return. Great service.

Rating:

1.0

They messed our van and have to get it fixed

Rating:

5.0

The trailer assigned to me was full of dirt, mud, and debris. Personnel cleaned it before I left the property.

Rating:

5.0

Everything about my experience was good. No complaints

Rating:

5.0

Drop off and pick up went smoothly. Just be prepared to have someone drop you off and bring you pick you up.

Rating:

5.0

Every time I go there they always make renting easy and fast, keep up the good work.

Rating:

5.0

The only thing I would recommend is having one or two more person on the weekends to help with the line waiting for help, however the pregnant woman that was there was absolutely amazingly and efficient, she was absolutely the best....

Rating:

5.0

This business doesn’t need improvement they go the extra mile for the customers I rent here because of the service they provide

Rating:

5.0

Use a leaf blower to thoroughly clean the inside.

Rating:

5.0

Miguel was great. Took the time to show me everything and got the job done fast!

Rating:

5.0

Very smooth experience. The staff were polite and helpful. Would rent from there again.

Rating:

5.0

Very quick service

Rating:

5.0

Your employees there were helpful and ended my day much better than it started! Thank you Diesel!

Rating:

4.0

The young lady was professional and prompts

Rating:

5.0

There is nothing I can suggest because my experience there is always great!!

Rating:

1.0

The employees working the check in area did not even remotely want to be there, the dolly I reserved was not available (only tiny furniture carts), and the entire place smelled like weed. Never going back to this location.

Rating:

5.0

Very nice! Thank you!

Rating:

3.0

The truck stunk of cigarette, the floor of cab was dried spill, the inside windshield dirty when the sun hit I couldn’t see and I had nothing to clean the windows with. There was no walk around performed by associate. U-Haul is the only rental that I know so I have to say yes I’d refer a friend

Rating:

2.0

First problem, everything must be done on your phone with a text they send you... that takes 4 hours to arrive. Imagine having a reservation for 9am, and you can get it at 1pm, but that is when your finally get the text to scan your drivers license, because they have lost all ability to scan it in person. Then... this is a new one, a lot of people won't know about this yet, but... as a business it needs to be fixed... the state of California has started issuing Digital ONLY Drivers licenses, it is optional for now, but... U-Haul has zero ability to accept them. Because again, they require that you use your own phone and take a picture of a physical card. That needs to be updated. Then... I don't normally rent trailers, but... renting a trailer, and it was not brought to the pick-up area for us, they made us drive behind their building to their shop area and hook up the trailer back there... and then drop off the trailer back there. On top of all of that, the person working the counter to check us in, seemed to be upset that she was working, and really couldn't care less about trying to find a solution to the problem of... not being able to get text messages from them. This was genuinely a bad experience and I really hope to not have a repeat ever. The only reason this gets 2 stars, is because we did get the trailer, and got what we needed moved on time.

Rating:

5.0

Workers are king and helpful. Drop off was quick.

Rating:

5.0

My equipment rental changed twice _ with two different size trucks / I understand business side but you promise availablity on web but have to call and negotiate pricing -! Poor service motto

Rating:

5.0

Employees were professional and I was quickly helped. Nice experience

Rating:

1.0

The employee overcharged me for 21 miles that I did not drive…. I know where I drove and I tracked the mileage. You are either not keeping record of the trucks and how many miles the people before me used, or you’re just trying to cheat people out of money…

Rating:

5.0

Get some appliance Dollie’s on hand

Rating:

2.0

I tried to reach them after I turned the truck back in to confirm that I did not leave me glasses in the vehicle--and they never got back to me.

Rating:

5.0

The young lady who helped us today was extremely helpful and very organized!! Quick and easy!

Rating:

5.0

I was a bit disappointed that a dolly was not available as I had reserved 1 but this was but a big deal in the end.

Rating:

5.0

The app doesn’t work, so that needs to be fixed, but calling for the reservation worked just fine.

Rating:

5.0

The whole process was fast and simple I am very satisfied

Rating:

5.0

I rented a tow dolly, and i had to purchase a electrical adapter and a receiver and ball hitch in order to use it. I was not happy about that, because i feel that uhaul should supply the necessary adapters if a person rents their equipment.

Rating:

5.0

Great customer service and a clean cargo with a tank full of gas. Thanks!

Rating:

3.0

Fix your website.

Rating:

5.0

Customer service was excellent. Pickup and dropoff was a breeze. Great value. Thank you

Rating:

5.0

I always rent from Uhaul located in Redlands Ca. on Alabama st. Employees are always courteous and service is fast. I definitely recommend this location to friends and family.

Rating:

5.0

Very friendly people

Rating:

5.0

Perhaps credit back a client who returns vehicle within 12 hours even though it was rented for 24 hours

Rating:

4.0

The location is busy but efficient The inside of the trailer was dirty and the fenders are pretty banged up. I suspect the mechanical brakes drag because I get better mileage hauling heavier loads with different equipment than I did empty going down hill with either U-Haul trailer rented on the same route

Rating:

5.0

Prompt services. Accurate and quick close out. Nice location.

Rating:

5.0

Great customer service

Rating:

3.0

I arrived to be met with staff who clearly don’t like their jobs (not welcoming, not smiling, etc.) only to be told the trailer I reserved wasn’t actually available. I was offered a different more expensive trailer and, had I been inexperienced in negotiations, would’ve been forced to either pay more or not rent at all. The trailer I rented was filled with dirt, debris, a coke can, candy wrapper and gum. When returning the trailer a couple of hours later, the wait to receive service was unacceptably long and the girl who came out to unhook the trailer happened to be 6 months pregnant per her own words! Hopefully her baby wasn’t harmed as she bench pressed this trailer off my suv. Crazy. The entire experience was less than desire able. Clearly management has failed in the training department and should be replaced. By the way, one of the male workers who seemed to be dressed different than the others (looked like a manager) walked into the store, walked right past me and my two sons and acted as though we were ghosts. Not a “good morning”, “how can we help you”, “thanks for waiting”, “someone will be with you shortly”. Nothing. Are we customers? Or is it somehow taken for granted that we will only do business with U-Haul and have no other rental options. If this is how your company will continue to operate, you will fall to the wayside as has Bed Bath and Beyond, Macaroni Grill and other neighbor businesses of yours. It’s absolutely free to smile and be friendly especially when asking money from others.

Rating:

2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.