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REBA R | Overall ExperienceCustomer Reviews for U-Haul Storage at Faxon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office staff was great. Very helpful. Thank you
KEITH C | Overall ExperienceMove out was easy. Thanks again. Needed something closer to home.
IRENE M | Overall ExperienceExcellent customer service
Pat T | First ImpressionsVery buggy, storage unit was filled with spider webs, rain water leaked into unit.
TAYLOR A | Overall ExperienceHad to clean Hugh stain in middle of floor don’t know if mold or what
Maria G | Online Move InI was not initially told I could do it online when I called after explaining the situation I ended up doing it online that was slightly complicated but the seller on the other end of the phone was very helpful
JESSICA S | First ImpressionsWhen we were putting stuff in there was a team installing new lighting. When we went back it was bright and nice. Good improvements.
john v | Overall ExperienceMonth of cancellation should be prorated
AMY L | Overall ExperienceThe only issue I had was one time and all my fault but I got there and could not get in when the ap was up. I could not get in so I followed somebody else and then could not get out. My son and I sat there for 1 1/2 hrs before anybody came. We called the phone number on the gate several times and nobody answered.
JAMES H | Overall ExperienceMove out process was simple. Thank you.
JASMINE S | Overall ExperienceIt was great until U haul bought them. Terrible customer service, the call center answers the phone, not a good idea. People are looking for answers for their storage area, not all.
WILLIAM M | Overall ExperienceA little confused about uhaul storage unit but was fixed
Bessie M | First ImpressionsDidn't think I would get charged for a whole month by moving out everything yesterday
Phyllis H | Overall ExperienceAlways friendly and professional
KATHY L | First ImpressionsThe code texted to me was incorrect, but I was able to figure it out.
Steven R | Online Move InMy experience with the staff actually working was great. But then Matt Rodgers called me on the phone to let me know the staff messed up my storage room and I moved in the wrong unit. He was very nasty on the phone wouldn't let me speak to a supervisor told me he was the boss of the region and over charged me as well. I've been waiting on corporate to return my call but no such luck.
HOPE H | First ImpressionsNeed 24 hr access
WILLIAM E | First ImpressionsThe staff Matt actually was extremely rude on the day I tried moving my things out. Had to wait over 2 hrs for them to take locks off my unit after they changed the original locks it came with and after bringing my things home I’m missing quite a few items that can’t be replaced. I’m extremely upset about this and will never again use this unit for anything
GINNY S | Overall ExperienceOnly reason I rated the hours as “no” is because the office is no longer open and the sign listed a local phone number to call. When I called that number, I got the corporate office in AZ. The woman there was a hit confused but was very friendly and was able to take care of me.
HEATHER A | Overall ExperienceI didn't use my storage for a full 30 days after moving out. Aren't I due a partial refund of my payment?
TAHIRA M | Overall ExperienceWas convenient they had carts to help take stuff to storage unit
Brandon s | First ImpressionsNot too happy about just moving into a unit cause they are cheaper than uhaul then uhaul buys them out and raises the monthly rent.. not cool. Especially since no improvements have been made.
RICHARD M | First Impressionsi had a billing question and it was handled quickly and with no hassle by tyler!
THEODORE M | First ImpressionsWas not informed it was inside the building .after we drove all over and figured it was and then had to call to we had not been informed how to get into the building
Phyllis H | Online Move InWe have a payee program, and the staff wouldn't let us mail checks monthly as we have to drive to deliver the checks for our clients. We don't have access online for our clients so we do checks to pay U-Haul but U-Haul won't take the check if we mail them.
TRAVIS J | First ImpressionsI went to pay my bill online, the system didn’t recognize my credentials and after attempting 3 times to get an email to reset my password, I finally had to phone the office to pay the bill. I still don’t have credentials to pay online.
PATRICIA G | First ImpressionsThey have helped me so many times I appreciate the men that work in the office so much . Thank u so much guys
PATSY W | First Impressions