Customer Reviews for U-Haul Storage at Sandy Blvd

Rating:

4.0

Online pre- check-in for truck rental eliminates a lot of wasted time at the counter giving info, and living breathing employees are very accommodating for the necessities. THE APP, on the other hand, is still worth its weight in wet cigarette butts when it can’t load any inspection photos or complete an after hours return. Optional insurance and a walk around video makes do. Newer trucks rotating in are nice. Older ones sorta scary. I like dealing with this hub store for ready availability,.

Rating:

3.0

Your app froze up and I was not allowed to enter information at 4:50pm yesterday. I got charged the after hours convenience fee and I shouldn't have if. 1) Your staff didn't clock out prior to 5pm 2) Your app worked properly.

Rating:

5.0

Great experience si have come to expect from my local U-Haul shop. Keep up the great work.

Rating:

5.0

They were quick and organized. We got signed in and hooked up and on our way in a short time. Courteous and friendly. I’ll definitely use them again and recommend to anyone who is interested.

Rating:

4.0

I was over charged for fuel when I returned the truck. If that had not happened I would definitely recommend this location. I have used it a few times before this. I will probably go somewhere else now. It all depends on the response I get from the email with pictures I sent to 804057_GM@uhaul.com.

Rating:

3.0

I was frustrated because the 15' truck I rented had a damaged padlock which forced me to go somewhere to buy one to keep my load safe.

Rating:

4.0

I didn't get the dozen blankets that I've requested. I was hoping to get a refund on that.

Rating:

4.0

The employee who checked my trailer back in was a jerk. The general manager and other employees are super nice though.

Rating:

5.0

Thanks again . Very complete and fast.

Rating:

4.0

Service was great. I believe the young man helping me was Levi or Eli. (The kid who knows he looks and sounds like actor Owen Wilson!) Anyway, he was good-humored and welcoming and efficient, and should be commended.

Rating:

5.0

Staff was really great to work with.

Rating:

5.0

Nothing

Rating:

2.0

I ordered two hand trucks weeks ago. When we arrived, they had none, gave us appliance dollies which were heavy and nit well suited to boxes. The first truck we got had a driver's side door that wouldn't close due to weather stripping hanging out. The second truck's passenger door wouldn't close. We gave up and took everything as is. Bad experience. Ir was my first time renting at UHaul in Portland.

Rating:

5.0

Everything went smooth!

Rating:

5.0

The clerk at both the pickup and return was great, super friendly and quick.

Rating:

5.0

The staff at this location is very customer serviced and helpful - even when quite busy on a Saturday morning (while training a new employee) they handled things beautifully - very impressed.

Rating:

2.0

First of all, yesterday wasn't the first time I used that location. The last time I used that location, they over charged me and continued to charge my card. The rental i had was an after hour drop. They never utilized the actual time of the drop when they calculated my bill. So in order to rent the van yesterday, I had to pay an old bill of $52.00. Yesterday's rental, I reserved the cargo van and got a regular van instead. I declined the safe move coverage and asked for a hand truck. They didn't have a hand truck inside the van and my bill had a safe move charge on it. That location seems to employ incompetent people who have no patience, no trained right and unprofessional. I was told after I called the 800 number that some one will call regarding the extra charge on my card. Haven't heard from anyone as of yet. I WON'T be using this location or any other location again. I know of two other people who used this location at 7345 NE Sandy Boulevard and they had the same issues. It's very close to home for me and convenient, but the experience/service sucks. Andrea E

Rating:

5.0

WELL RUN SHOP. SUPER FRIENDLY AND HASSEL FREE. HAND OUT THE TROPHY

Rating:

5.0

Friendly/helpful staff :)

Rating:

4.0

None

Rating:

5.0

They was super helpful and super sweet, very professional.

Rating:

5.0

The employees who helped me were great fast and friendly

Rating:

5.0

Robert was a great help and an asset to your store. He knew exactly what he was doing and was friendly and helpful.

Rating:

4.0

If the customer is asked to drop a rental off at a different location when the rental is done, stick to agreed upon location. Other than that, I have used U haul twice in the past 3 months and overall it is a great system! Very easy to rent equipment, and drop off is a breeze!

Rating:

3.0

i got overcharged on everything

Rating:

4.0

Great staff and location

Rating:

5.0

The gentleman was very attentive and thorough. Great service!

Rating:

5.0

Jason and the crew at this I Uhual are great! Always quick and helpful.

Rating:

5.0

staff was professional and friendly. Equipment was great.

Rating:

5.0

The front desk Jason was a real help. We been to other U-Haul places and they kept telling us to go a different location. So we got to Jason location and he was able to get me in and out quick. I really appreciated it. Would highly recommend to others.

Rating:

5.0

Nothing. The experience was very good, everything went well, from reserving the truck to picking it up to returning it. Staff was friendly and helpful at every step of the way. The truck was easy to use and costs were well explained.

Rating:

5.0

One of the furniture pads smelled awful. It would be nice to know they get cleaned more often.

Rating:

1.0

Miles weren't right. Van was dirty.

Rating:

3.0

Sketchy neighborhood

Rating:

5.0

The manger/guy with the beard working the front is helpful, calm and knowledgeable. Give him a raise. He's a keeper.

Rating:

5.0

Great staff. I had a good experience.

Rating:

5.0

We have rented from you many times. They guys are great and everything is easy. Thank you.

Rating:

5.0

Good customer service

Rating:

1.0

I was unable to pickup the vehicle at the location with my reservation. Had to travel to a far less convenient location and was overcharged and lost valuable time. I drove the vehicle a total of 25 miles and when I filled the gas tank up at returning it took over 5 gallons at 4.99 per gallon. That’s barely 5 miles to the gallon.

Rating:

1.0

I was charged for 5 gallons of gas when I drove only 8 miles.

Rating:

4.0

The Check-in person was friendly and efficient. Just went thru the process. The person who reveived the return vehicle was really friendly and personable. He showed his personality.

Rating:

5.0

Nothing. Totally smooth experience.

Rating:

5.0

All good! And the movers were WONDERFUL! Jason and Jason movers were strong and helpful! Highly recommended!!

Rating:

1.0

Equipment malfunctioned but U-haul location refuse to reimburse, but instead still charge despite the inconvenience.

Rating:

5.0

Training is the key. Do the employees know which ball fits which hitch? Do they suggest recommended tie-downs, covers, insurances, etc.? This location is cramped. Recommend offsite storage of some equipment to allow for easier pick ups and returns. The phone app is useful for setting up rentals and returning, but it would be helpful to integrate some form of timer for the use of the equipment and return, and perhaps more intuitive search and viewing of contract, pricing, current balance, and maybe a chat feature?

Rating:

5.0

Include a placard in vehicle for instant use on Flashers Locks Mirror adjustment

Rating:

1.0

While renting a truck from your location, I was appalled by the lack of transparency and professionalism exhibited by your staff. Initially, one of your employees provided me with inaccurate information regarding the charges, leading to confusion on my part. Upon returning the truck, your employee insisted on doubling the charges by 4 times, despite my clear understanding of your pricing policies from previous rentals. This attempt to overcharge me was concerning and unacceptable.

Rating:

5.0

Staff was extremely helpful. My initial vehicle had an issue with a door that wouldn’t seal. They had a great attitude and approach to swapping that out.

Rating:

4.0

Personal service was outstanding. Jason Vorhis deserves a big raise. Truck performed very well; no issues. Checking in via the QR code after hours was a major hassle. I didn't see any confirmation of check in. Instead, I was taken to a website that charged me $1.99. I thought that this was a late fee so I paid it. Then it tried to charge me $179.00 for a "subscription." I declined. The site charged me anyway. My bank detected that as FRAUD and my debit card was frozen. It will be 7-10 business days before I receive a replacement. I will pay the remainder of my balance due when I receive and activate that replacement card. Regards, Todd

Rating:

2.0

This was overall a very poor experience. I was afraid the truck was going to break down the entire time. I didn’t receive the furniture pads I rented. The truck was almost on empty when I picked it up when they said there should be a quarter tank. And now they’re trying to charge me an extra $160 for damage that I didn’t incur, after filling the gas tank past where it started. If there was a better alternative to U-Haul I would switch in a heartbeat.

Rating:

2.0

Very tight location and they didnt even have the truck ready, they just left it parked in a tight spot instead of having it ready for the customer. Also, when i returned it 6pm after hours, checking out is pain the ass!!! Cellphone signal sucks! And Uhaul self return app is a piece of $hiT!

Rating:

5.0

So helpful and great customer service very attentive and respectful and knowledgeable about the things I need

Rating:

5.0

Agents were very helpful and efficient Thanks for the support

Rating:

5.0

Excellent service.

Rating:

1.0

We were all set to detach the auto transport from our truck and thought everything was good. Without our knowledge The uhaul employee unhooked the trailer BEFORE the car was off. The trailer popped up into the air as my dad was driving it off. It was super scary and the uhaul employee was very nonchalant about his mistake, basically laughed it off. Definitely not okay, and unsure this employee knows the ins and outs of his job. Would avoid this location for safety reasons!!

Rating:

5.0

The guys checking out and checking in were very friendly and helpful

Rating:

5.0

Honestly the employee working was amazing and helpful and made the experience 10x better than I’ve ever experienced with u hall

Rating:

5.0

Great and friendly service!

Rating:

3.0

Overall the location was fine, but we were given a truck with an empty gas tank.

Rating:

5.0

The staff was very nice helpful and the truck we rented was spotless and the check-in and check-out processes were very easy.

Rating:

4.0

Jacob was so helpful and friendly he made my day

Rating:

3.0

Has a rat problem. Some of my belongings got chewed up by rats. I need to actually make a phone back to U-Haul and complain.

Rating:

5.0

Thanks Jason!

Rating:

5.0

Jason was very helpful and is obviously good at multitasking!

Rating:

4.0

Great place

Rating:

5.0

Very friendly and helpful staff. Rented a storage unit from them when I was turning in my trailer I hauled from Georgia. The only complaint is the parking on the streets surrounding the storage access door was always crowded and difficult to find a spot. Interesting storage sizes and locations of units, but it works. If I need storage again, I will go there first.

Rating:

5.0

Great staff

Rating:

5.0

The gentleman who helped me was very personable and efficient. Made it super easy.

Rating:

5.0

Joachim very helpful

Rating:

5.0

Shout out to folks working, even while trying to clear floor of store for cleaning or something they were friendly and helpful and got me in and out superfast!

Rating:

5.0

Great and friendly staff- great facility-easy online payment -would definitely recommend

Rating:

4.0

Robert was particularly helpful.

Rating:

5.0

Everyone was nice and knowledgeable.

Rating:

4.0

This time around, it was flawless. Last time, they were problems with condition of the unit I was going to rent, following loss of a reservation that I had entered online.

Rating:

5.0

Sandy was great

Rating:

5.0

The staff and management at that particular location on Sandy Blvd are the main reason why I prefer to do business when it comes to moving friends and family. The personnel there are some of the most dedicated responsive friendly, sincerely concerned for the customers - safety, provisions and complete satisfaction, I’ve personally ever met. They are like family to me and that’s the main reason why I tell everyone to go with Uhaul or go home. :) Shout out! Thank you a million times for all your help!

Rating:

2.0

I was told my unit was ground floor and still had to go up a flight of stairs to get to my unit. I also am very irritated that rent does not get prorated back once moved out.

Rating:

1.0

Service sucks and so does your staff

Rating:

5.0

Easy access, clean, always had a cart available for moving stuff inside and out

Rating:

5.0

Thank you, move in was seamless. Except for the ID card couldn’t get it to work, needed assistance.

Rating:

5.0

Staff were super helpful, happy and David was very receptive to everything I needed even though I accidentally tore the sponge arm off of his desk toy. You guys are great! Thanks again for all you do! I’ll recommend your store. Tanya

Rating:

3.0

I didn't understand what the employee meant by stacked storage containers and had the worst time filling ours bc I'm disabled.

Rating:

4.0

The wait staff were very helpful and also friendly! My wait times were non-existent even though the facility was very busy.

Rating:

1.0

The boss had a bad attitude and they didn't have a key to there door which was locked and ended up blaming us and we had to pay for lock Smith which we did NOT get reimbursed. Never going back and do not recommend.

Rating:

5.0

The staff is excellent and always helpful. I recommend to all 10/10. David is an awesome guy!!

Rating:

2.0

The available storage possesses hazardous access and unstable equipment to load personal items. I would not recommend this type of storage if seen in person. Pricing is high, particularly in relation to the type of building and storage provided. Overall, the staff was quite friendly, but the building, storage, and parking is subpar.

Rating:

1.0

I cancelled this contract two weeks into signing on; never used the building at all and yet I was still charged and given a late fee. I then called back and was told that I couldn’t cancel over the phone… even though a U-haul employee clearly cancelled it over the phone with me.

Rating:

5.0

My experience was always good Several managers over my time there were all helpful and ran a good ship. You don’t need to change anything.

Rating:

5.0

Exception staff - friendly yet still efficient at their jobs. Great team!

Rating:

2.0

The best thing about this location is its manager, David. He is available at nearly all hours of the day which made my experience much better, and I thank him for that. However, everything else (mostly related to U-Haul at the corporate level) was unprofessional and disorganized. I was told (by a very kind and helpful customer service rep) that I could move into this location after-hours. I spent hours trying to get in, and ultimately ended up having to wait until morning to move in, which caused me to miss a flight and take on the expense. I learned later that move in after 10pm is not possible, which I was assured would not be an issue over the phone previously. Upon move-out, I had scheduled a truck at this location for 8/1, but when I could not find the reservation in my app I called the location. The clerk told me that the reservation was for 7/31 for a "Frank" (my name is Jack) and therefore was cancelled for no-show. I was looking at the confirmation message for 8/1 at noon, which I told the clerk, who responded, "the reservation was for 7/31 and it is cancelled. I don't know what you want me to do about this". Instead of fixing the problem he suggested I figure it out on my own. I ended up getting lucky and finding equipment at another location. I have very little trust with U-Haul now. I know that my money is not safe with U-Haul and I anticipate losing money and time when working with this company. The employees are not equipped to properly solve customer issues. I will not be a returning customer because I think it's bad business to make multiple errors (similar problems have occured the last two times I have used U-Haul in Seattle and Chicago) and tell the customer to figure out what the company did wrong and to fix it themselves on their own hour and dime.

Rating:

1.0

My items were stolen from my container. They lost my key when they changed my lock and I paid rent on a unit were I was unaware my things were missing. The phone representative was rude and argumentative and now years of memories are gone. Thank God the washer and dryer were to big to take.

Rating:

3.0

Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.

Rating:

4.0

Good storage unit. Was supposed to have after hours access to the unit, but I did not

Rating:

4.0

It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.

Rating:

5.0

Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I’d spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Thank you.

Rating:

5.0

The employee was very thorough....and attentive to the type of storage unit I needed!!

Rating:

1.0

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a “stack unit” that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

Rating:

5.0

He was very helpful and got me what i needed very good costumer service.

Rating:

5.0

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

Rating:

5.0

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

Rating:

5.0

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Rating:

5.0

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

Rating:

5.0

Very good crew.

Rating:

4.0

Friendly, helpful staff, convenient location, 24 hour access.

Rating:

4.0

Very helfull and welcome manager and staff

Rating:

1.0

Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.

Rating:

1.0

worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.

Rating:

4.0

There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!

Rating:

5.0

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